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Hi. You've reached Ryan's line. I'm their AI delegate. Who am I speaking with?\n\nI'm sorry. I didn't catch that. Could you repeat your name for me? Hi, Andrew. Nice to meet you.\n\nCan I do for you today? Got it. What's the follow-up about just so I can let Ryan know? Is this urgent in case they're not free right now? Understood.\n\nDo you want to leave a voice mail instead? Alright. Since I can't do scheduling or fetch availability at the moment, is there anything else you'd like to do? Sorry. That's beyond what I can help with.\n\nI can connect you to Ryan Carroll or redirect you to","paragraphs":[{"sentences":[{"text":"This call is being recorded.","start":0.71999997,"end":2.1,"sentiment":"neutral","sentiment_score":0.00040285885334014895},{"text":"Hi.","start":2.32,"end":2.8,"sentiment":"neutral","sentiment_score":0.031814925372600555},{"text":"You've reached Ryan's line.","start":2.8,"end":4.16,"sentiment":"neutral","sentiment_score":0.04446114180609584},{"text":"I'm their AI delegate.","start":4.16,"end":5.38,"sentiment":"neutral","sentiment_score":0.039554413408041},{"text":"Who am I speaking with?","start":5.52,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.0009008070454001426}],"sentiment":"neutral","sentiment_score":0.019705025038044704,"num_words":19,"start":0.71999997,"end":6.8199997},{"sentences":[{"text":"I'm sorry.","start":7.9199996,"end":8.559999,"sentiment":"neutral","sentiment_score":-0.15269926190376282},{"text":"I didn't catch that.","start":8.559999,"end":9.679999,"sentiment":"neutral","sentiment_score":-0.17399049922823906},{"text":"Could you repeat your name for me?","start":9.679999,"end":11.46,"sentiment":"neutral","sentiment_score":-0.03936442972293922},{"text":"Hi, Andrew.","start":14.08,"end":14.88,"sentiment":"neutral","sentiment_score":0.1343899928033352},{"text":"Nice to meet you.","start":14.88,"end":15.915,"sentiment":"positive","sentiment_score":0.6210060864686966}],"sentiment":"neutral","sentiment_score":0.07767856856317897,"num_words":19,"start":7.9199996,"end":15.915},{"sentences":[{"text":"Can I do for you today?","start":15.995,"end":23.055,"sentiment":"neutral","sentiment_score":0.17207207530736923},{"text":"Got it.","start":23.115,"end":23.755,"sentiment":"neutral","sentiment_score":0.061111513525247574},{"text":"What's the follow-up about just so I can let Ryan know?","start":23.755,"end":26.575,"sentiment":"neutral","sentiment_score":0.022680377672341736},{"text":"Is this urgent in case they're not free right now?","start":29.99,"end":32.65,"sentiment":"neutral","sentiment_score":-0.045938313007354736},{"text":"Understood.","start":35.67,"end":36.17,"sentiment":"negative","sentiment_score":-0.35064420104026794}],"sentiment":"neutral","sentiment_score":0.019803743405888478,"num_words":30,"start":15.995,"end":36.17},{"sentences":[{"text":"Do you want to leave a voice mail instead?","start":36.39,"end":38.329998,"sentiment":"neutral","sentiment_score":-0.15909027225441402},{"text":"Alright.","start":41.75,"end":42.25,"sentiment":"neutral","sentiment_score":-0.08268050849437714},{"text":"Since I can't do scheduling or fetch availability at the moment, is there anything else you'd like to do?","start":42.435,"end":47.255,"sentiment":"neutral","sentiment_score":-0.2268124991341641},{"text":"Sorry.","start":51.875,"end":52.275,"sentiment":"negative","sentiment_score":-0.4618594944477082},{"text":"That's beyond what I can help with.","start":52.275,"end":54.035,"sentiment":"negative","sentiment_score":-0.5397704797131675}],"sentiment":"neutral","sentiment_score":-0.27200495391278656,"num_words":37,"start":36.39,"end":54.035},{"sentences":[{"text":"I can connect you to Ryan Carroll or redirect you to","start":54.035,"end":56.807938,"sentiment":"neutral","sentiment_score":-0.07614593648097732}],"sentiment":"neutral","sentiment_score":-0.07614593648097732,"num_words":11,"start":54.035,"end":56.807938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: This call is being recorded. Hi. You've reached Ryan's line. I'm their AI delegate. Who am I speaking with?\n\nI'm sorry. I didn't catch that. Could you repeat your name for me?\n\nChannel 0: Andrew? Andrew?\n\nChannel 1: Hi, Andrew. Nice to meet you. Can I do for\n\nChannel 0: Yeah. I'm trying to reach Ryan for a follow-up.\n\nChannel 1: you today? Got it. What's the follow-up about just so I can let Ryan know?\n\nChannel 0: Cybersecurity?\n\nChannel 1: Is this urgent in case they're not free right now?\n\nChannel 0: No.\n\nChannel 1: Understood. Do you want to leave a voice mail instead?\n\nChannel 0: No.\n\nChannel 1: Alright. Since I can't do scheduling or fetch availability at the moment, is there anything else you'd like to do?\n\nChannel 0: Stop them.\n\nChannel 1: Sorry. That's beyond what I can help with. I can connect you to Ryan Carroll or redirect you to","paragraphs":[{"sentences":[{"text":"This call is being recorded.","start":0.71999997,"end":2.1,"sentiment":"neutral","sentiment_score":0.00040285885334014895},{"text":"Hi.","start":2.32,"end":2.8,"sentiment":"neutral","sentiment_score":0.031814925372600555},{"text":"You've reached Ryan's line.","start":2.8,"end":4.16,"sentiment":"neutral","sentiment_score":0.04446114180609584},{"text":"I'm their AI delegate.","start":4.16,"end":5.38,"sentiment":"neutral","sentiment_score":0.039554413408041},{"text":"Who am I speaking with?","start":5.52,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.0009008070454001426}],"sentiment":"neutral","sentiment_score":0.019705025038044704,"channel":1,"num_words":19,"start":0.71999997,"end":6.8199997},{"sentences":[{"text":"I'm sorry.","start":7.9199996,"end":8.559999,"sentiment":"neutral","sentiment_score":-0.15269926190376282},{"text":"I didn't catch that.","start":8.559999,"end":9.679999,"sentiment":"neutral","sentiment_score":-0.17399049922823906},{"text":"Could you repeat your name for me?","start":9.679999,"end":11.46,"sentiment":"neutral","sentiment_score":-0.03936442972293922}],"sentiment":"neutral","sentiment_score":-0.09822396375238895,"channel":1,"num_words":13,"start":7.9199996,"end":11.46},{"sentences":[{"text":"Andrew?","start":11.12,"end":11.62,"sentiment":"neutral","sentiment_score":-0.005249036941677332},{"text":"Andrew?","start":11.679999,"end":12.179999,"sentiment":"neutral","sentiment_score":0.003392944112420082}],"sentiment":"neutral","sentiment_score":-0.0009280464146286249,"channel":0,"num_words":2,"start":11.12,"end":12.179999},{"sentences":[{"text":"Hi, Andrew.","start":14.08,"end":14.88,"sentiment":"neutral","sentiment_score":0.1343899928033352},{"text":"Nice to meet you.","start":14.88,"end":15.915,"sentiment":"positive","sentiment_score":0.6210060864686966},{"text":"Can I do for","start":15.995,"end":16.895,"sentiment":"neutral","sentiment_score":0.21354511752724648}],"sentiment":"positive","sentiment_score":0.36069848015904427,"channel":1,"num_words":10,"start":14.08,"end":16.895},{"sentences":[{"text":"Yeah.","start":17.815,"end":18.135,"sentiment":"neutral","sentiment_score":0.110470712184906},{"text":"I'm trying to reach Ryan for a follow-up.","start":18.135,"end":21.195,"sentiment":"neutral","sentiment_score":0.12122697848826647}],"sentiment":"neutral","sentiment_score":0.12003183778789309,"channel":0,"num_words":9,"start":17.815,"end":21.195},{"sentences":[{"text":"you today?","start":21.994999,"end":23.055,"sentiment":"neutral","sentiment_score":0.08912599086761475},{"text":"Got it.","start":23.115,"end":23.755,"sentiment":"neutral","sentiment_score":0.061111513525247574},{"text":"What's the follow-up about just so I can let Ryan know?","start":23.755,"end":26.575,"sentiment":"neutral","sentiment_score":0.022680377672341736}],"sentiment":"neutral","sentiment_score":0.03666394421209892,"channel":1,"num_words":15,"start":21.994999,"end":26.575},{"sentences":[{"text":"Cybersecurity?","start":27.175,"end":27.675,"sentiment":"neutral","sentiment_score":-0.021899789571762085}],"sentiment":"neutral","sentiment_score":-0.021899789571762085,"channel":0,"num_words":1,"start":27.175,"end":27.675},{"sentences":[{"text":"Is this urgent in case they're not free right now?","start":29.99,"end":32.65,"sentiment":"neutral","sentiment_score":-0.045938313007354736}],"sentiment":"neutral","sentiment_score":-0.045938313007354736,"channel":1,"num_words":10,"start":29.99,"end":32.65},{"sentences":[{"text":"No.","start":33.46,"end":33.96,"sentiment":"neutral","sentiment_score":-0.3214435577392578}],"sentiment":"neutral","sentiment_score":-0.3214435577392578,"channel":0,"num_words":1,"start":33.46,"end":33.96},{"sentences":[{"text":"Understood.","start":35.67,"end":36.17,"sentiment":"negative","sentiment_score":-0.35064420104026794},{"text":"Do you want to leave a voice mail instead?","start":36.39,"end":38.329998,"sentiment":"neutral","sentiment_score":-0.15909027225441402}],"sentiment":"neutral","sentiment_score":-0.17824566513299941,"channel":1,"num_words":10,"start":35.67,"end":38.329998},{"sentences":[{"text":"No.","start":39.14,"end":39.64,"sentiment":"neutral","sentiment_score":-0.171031653881073}],"sentiment":"neutral","sentiment_score":-0.171031653881073,"channel":0,"num_words":1,"start":39.14,"end":39.64},{"sentences":[{"text":"Alright.","start":41.75,"end":42.25,"sentiment":"neutral","sentiment_score":-0.08268050849437714},{"text":"Since I can't do scheduling or fetch availability at the moment, is there anything else you'd like to do?","start":42.435,"end":47.255,"sentiment":"neutral","sentiment_score":-0.2268124991341641}],"sentiment":"neutral","sentiment_score":-0.21960589960217475,"channel":1,"num_words":20,"start":41.75,"end":47.255},{"sentences":[{"text":"Stop them.","start":49.295002,"end":50.115,"sentiment":"neutral","sentiment_score":-0.2541109025478363}],"sentiment":"neutral","sentiment_score":-0.2541109025478363,"channel":0,"num_words":2,"start":49.295002,"end":50.115},{"sentences":[{"text":"Sorry.","start":51.875,"end":52.275,"sentiment":"negative","sentiment_score":-0.4618594944477082},{"text":"That's beyond what I can help with.","start":52.275,"end":54.035,"sentiment":"negative","sentiment_score":-0.5397704797131675},{"text":"I can connect you to Ryan Carroll or redirect you to","start":54.035,"end":56.807938,"sentiment":"neutral","sentiment_score":-0.07614593648097732}],"sentiment":"neutral","sentiment_score":-0.26725569230161217,"channel":1,"num_words":19,"start":51.875,"end":56.807938}]},"summary":{"result":"success","short":"The customer, Andrew, is trying to reach Ryan at Cybersecurity and is asked by the AI delegate, who is trying to get in touch with him. Andrew is hesitant to leave a voice mail due to his busy schedule and is directed to either Ryan Carroll or another representative for assistance."},"intents":{"segments":[{"text":"Who am I speaking with? I'm sorry.","start_word":14,"end_word":20,"intents":[{"intent":"Confirm identity","confidence_score":0.010975567}]},{"text":"Could you repeat your name for me? Andrew? Andrew?","start_word":25,"end_word":33,"intents":[{"intent":"Ask for caller's name","confidence_score":0.006614253}]},{"text":"I'm trying to reach Ryan for a follow-up. you today?","start_word":45,"end_word":54,"intents":[{"intent":"Request follow-up","confidence_score":0.05076371}]},{"text":"Sorry.","start_word":113,"end_word":113,"intents":[{"intent":"Connect to ryan calder","confidence_score":0.0046687643}]},{"text":"That's beyond what I can help with.","start_word":114,"end_word":120,"intents":[{"intent":"Help customer","confidence_score":0.0000569641}]}]},"sentiments":{"segments":[{"text":"This call is being recorded. Hi. You've reached Ryan's line. I'm their AI delegate. Who am I speaking with? I'm sorry. I didn't catch that. Could you repeat your name for me? Andrew? Andrew? Hi, Andrew.","start_word":0,"end_word":35,"sentiment":"neutral","sentiment_score":-0.016718773171305656},{"text":"Nice to meet you.","start_word":36,"end_word":39,"sentiment":"positive","sentiment_score":0.6142991185188293},{"text":"Can I do for Yeah. I'm trying to reach Ryan for a follow-up. you today? Got it. What's the follow-up about just so I can let Ryan know? Cybersecurity? Is this urgent in case they're not free right now? No.","start_word":40,"end_word":79,"sentiment":"neutral","sentiment_score":0.03957796096801758},{"text":"Understood.","start_word":80,"end_word":80,"sentiment":"negative","sentiment_score":-0.35064420104026794},{"text":"Do you want to leave a voice mail instead? No. Alright. Since I can't do scheduling or fetch availability at the moment, is there anything else you'd like to do? Stop them.","start_word":81,"end_word":112,"sentiment":"neutral","sentiment_score":-0.1962703913450241},{"text":"Sorry. That's beyond what I can help with.","start_word":113,"end_word":120,"sentiment":"negative","sentiment_score":-0.5379875898361206},{"text":"I can connect you to Ryan Carroll or redirect you to","start_word":121,"end_word":131,"sentiment":"neutral","sentiment_score":-0.08113431930541992}],"average":{"sentiment":"neutral","sentiment_score":-0.06863003547745522}}}}