{"metadata":{"transaction_key":"deprecated","request_id":"01a0e64b-fa6c-7420-a486-15ae3b5d4828","sha256":"0ceaba91b3a85e56a0674f8443d21f60e4dc7d120cbb65e16f04cfb56cf2e4ae","created":"2026-09-28T04:35:35.116Z","duration":8.423938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":39},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thanks for calling Scott Smith. Unfortunately, I can't come to the phone at the moment. But if you leave your name and number after the tone, I'll get back to","confidence":0.9970703,"words":[{"word":"thanks","start":0.39999998,"end":0.71999997,"confidence":0.9506836,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.4205701947212219},{"word":"for","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5038402676582336},{"word":"calling","start":0.96,"end":1.36,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.6285654902458191},{"word":"scott","start":1.36,"end":1.68,"confidence":0.24572754,"punctuated_word":"Scott","sentiment":"positive","sentiment_score":0.6289619207382202},{"word":"smith","start":1.68,"end":2.1799998,"confidence":0.84399414,"punctuated_word":"Smith.","sentiment":"positive","sentiment_score":0.658012866973877},{"word":"unfortunately","start":2.32,"end":2.82,"confidence":0.9975586,"punctuated_word":"Unfortunately,","sentiment":"negative","sentiment_score":-0.5652894973754883},{"word":"i","start":3.1999998,"end":3.28,"confidence":0.97998047,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.664336621761322},{"word":"can't","start":3.28,"end":3.52,"confidence":0.99853516,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6054337620735168},{"word":"come","start":3.52,"end":3.76,"confidence":0.99609375,"punctuated_word":"come","sentiment":"negative","sentiment_score":-0.6307169795036316},{"word":"to","start":3.76,"end":3.84,"confidence":0.88183594,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6898278594017029},{"word":"the","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5691629648208618},{"word":"phone","start":4.0,"end":4.24,"confidence":0.99316406,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.6336700916290283},{"word":"at","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5736315250396729},{"word":"the","start":4.4,"end":4.48,"confidence":0.9970703,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6570292115211487},{"word":"moment","start":4.48,"end":4.88,"confidence":0.84643555,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.5913131237030029},{"word":"but","start":4.88,"end":5.2,"confidence":0.9892578,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.08728174865245819},{"word":"if","start":5.2,"end":5.2799997,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.027256641536951065},{"word":"you","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.010966833680868149},{"word":"leave","start":5.44,"end":5.68,"confidence":0.99609375,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.019441209733486176},{"word":"your","start":5.68,"end":5.8399997,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.00777054950594902},{"word":"name","start":5.8399997,"end":6.08,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.030314601957798004},{"word":"and","start":6.08,"end":6.3199997,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.056418560445308685},{"word":"number","start":6.3199997,"end":6.7999997,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.10269919037818909},{"word":"after","start":6.7999997,"end":7.04,"confidence":0.9970703,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.050535526126623154},{"word":"the","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04729675129055977},{"word":"tone","start":7.2,"end":7.6,"confidence":0.99072266,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.02368267998099327},{"word":"i'll","start":7.6,"end":7.8399997,"confidence":0.9975586,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.011945312842726707},{"word":"get","start":7.8399997,"end":8.08,"confidence":0.9970703,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.10322201251983644},{"word":"back","start":8.08,"end":8.24,"confidence":0.9980469,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.1416414976119995},{"word":"to","start":8.24,"end":8.423938,"confidence":0.76123047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.032532937824726105}],"paragraphs":{"transcript":"\nThanks for calling Scott Smith. Unfortunately, I can't come to the phone at the moment. But if you leave your name and number after the tone, I'll get back to","paragraphs":[{"sentences":[{"text":"Thanks for calling Scott Smith.","start":0.39999998,"end":2.1799998,"sentiment":"positive","sentiment_score":0.5679901480674744},{"text":"Unfortunately, I can't come to the phone at the moment.","start":2.32,"end":4.88,"sentiment":"negative","sentiment_score":-0.6180411636829376},{"text":"But if you leave your name and number after the tone, I'll get back to","start":4.88,"end":8.423938,"sentiment":"neutral","sentiment_score":-0.044973476355274516}],"sentiment":"neutral","sentiment_score":-0.13383543472737075,"num_words":30,"start":0.39999998,"end":8.423938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for calling Scott Smith. Unfortunately, I can't come to the phone at the moment. But if you leave your name and number after the tone, I'll get back to","paragraphs":[{"sentences":[{"text":"Thanks for calling Scott Smith.","start":0.39999998,"end":2.1799998,"sentiment":"positive","sentiment_score":0.5679901480674744},{"text":"Unfortunately, I can't come to the phone at the moment.","start":2.32,"end":4.88,"sentiment":"negative","sentiment_score":-0.6180411636829376},{"text":"But if you leave your name and number after the tone, I'll get back to","start":4.88,"end":8.423938,"sentiment":"neutral","sentiment_score":-0.044973476355274516}],"sentiment":"neutral","sentiment_score":-0.13383543472737075,"channel":1,"num_words":30,"start":0.39999998,"end":8.423938}]},"summary":{"result":"success","short":"Thanks for calling Scott Smith. Unfortunately, I can't come to the phone at the moment. But if you leave your name and number after the tone, I'll get back to"},"intents":{"segments":[{"text":"Unfortunately, I can't come to the phone at the moment.","start_word":5,"end_word":14,"intents":[{"intent":"Request callback","confidence_score":0.0034568945},{"intent":"Leave message","confidence_score":0.6099282}]}]},"sentiments":{"segments":[{"text":"Thanks for calling Scott Smith.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.5829939246177673},{"text":"Unfortunately, I can't come to the phone at the moment.","start_word":5,"end_word":14,"sentiment":"negative","sentiment_score":-0.6105630397796631},{"text":"But if you leave your name and number after the tone, I'll get back to","start_word":15,"end_word":29,"sentiment":"neutral","sentiment_score":-0.03550369665026665}],"average":{"sentiment":"neutral","sentiment_score":-0.14678175021440554}}}}