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Is that modem a Wi Fi six or a VDSL modem? Yeah. Hang on a sec. One second. DP Link. Alright. What model is it? Sorry? Two two zero. What else? Yeah. That's a sounds like a video cell one, j two v. Let's have a look. Yeah. It's a v that's a VDSL one. I can see it from here. VDSL, they mainly worked on the NBN on the NBN networks for the fiber to the premise not fiber to the premises. Sorry. They work on the on the NBN network for fiber to the node and fiber to the curb. But for fiber to the premises, they if they did work, they wouldn't give you a 100% a 100% outcome. But we tried this modem, I think, a couple of days ago with another customer. We couldn't get it just won't work. It's a different technology. Yeah. I I under look. Did you receive all the credentials and all that for the modem? Well, do you know how to set up this modem or not? No. No. I'm telling you it's not made for fiber to the premises. This is a old video cell modem you can try, but I can't guarantee it's gonna work. Yeah. That's all you gotta do. Just complete the setup, connect the Ethernet cable from the blue slot to your, MTD box on the wall. I'm not sure if it's a black one or a white one. Okay. You just plug it into the Ethernet one port and then the other end to the WAN port, and then you gotta log in to your, router in the username and password for the triple POA that was sent to you. Okay. Not a problem. Thank you. 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Yep. What was your name again? Yep. Mhmm.\n\nI'm not sure. We don't support any other modems that's not of ours, but I can't guarantee if it's gonna work or not. Is that modem a Wi Fi six or a VDSL modem? Yeah. Hang on a sec.\n\nOne second. DP Link. Alright. What model is it? Sorry?\n\nTwo two zero. What else? Yeah. That's a sounds like a video cell one, j two v. Let's have a look.\n\nYeah. It's a v that's a VDSL one. I can see it from here. VDSL, they mainly worked on the NBN on the NBN networks for the fiber to the premise not fiber to the premises. Sorry.\n\nThey work on the on the NBN network for fiber to the node and fiber to the curb. But for fiber to the premises, they if they did work, they wouldn't give you a 100% a 100% outcome. But we tried this modem, I think, a couple of days ago with another customer. We couldn't get it just won't work. It's a different technology.\n\nYeah. I I under look. Did you receive all the credentials and all that for the modem? Well, do you know how to set up this modem or not? No.\n\nNo. I'm telling you it's not made for fiber to the premises. This is a old video cell modem you can try, but I can't guarantee it's gonna work. Yeah. That's all you gotta do.\n\nJust complete the setup, connect the Ethernet cable from the blue slot to your, MTD box on the wall. I'm not sure if it's a black one or a white one. Okay. You just plug it into the Ethernet one port and then the other end to the WAN port, and then you gotta log in to your, router in the username and password for the triple POA that was sent to you. Okay.\n\nNot a problem. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Can I tell?","start":0.16,"end":0.98,"sentiment":"neutral","sentiment_score":0.007167780461410682},{"text":"Yep.","start":10.8,"end":11.12,"sentiment":"neutral","sentiment_score":0.1708100140094757},{"text":"What was your name again?","start":11.12,"end":12.259999,"sentiment":"neutral","sentiment_score":0.08455311805009842},{"text":"Yep.","start":14.16,"end":14.66,"sentiment":"neutral","sentiment_score":0.15329347550868988},{"text":"Mhmm.","start":24.375,"end":24.875,"sentiment":"neutral","sentiment_score":0.14013800024986267}],"sentiment":"neutral","sentiment_score":0.08259185649115931,"num_words":11,"start":0.16,"end":24.875},{"sentences":[{"text":"I'm not sure.","start":40.64,"end":41.28,"sentiment":"neutral","sentiment_score":-0.29503100117047626},{"text":"We don't support any other modems that's not of ours, but I can't guarantee if it's gonna work or 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My name is. I contact connected the Internet for from Airtel today. Airtel? I just wanted to check. I have a modem with me at home. The modem that you sent should be on the way, but that's fine. I have a modem with a blue WAN port, w a n, and I was under the impression that this modem should work. Can you tell me if that's compatible? And I'm I've plugged it in, but I don't have any Internet access on that. It's TP Link modem with the model number. V x two two zero. V x two two zero g two v. G two v. Yeah. It's a dual band six VRP VDSL slash ADSL one. Right. No. I'm okay with 900%. I just want Internet in my home today. Yes. No. So do I need to go into the so if I set this modem up, that should work this thing. No. No. That's fine. I I understand it's a chance, but so I just need to complete the setup. That's what I haven't done. Potential. Yep. Yeah. It's a black one. Yep. Right. Okay. That's what I'm missing. Okay. Makes sense. Thank you. I'm I'm okay with not a 100%. I just want connectivity. That's all. Thank 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My name is. I contact connected the Internet for from Airtel today. Airtel? I just wanted to check.\n\nI have a modem with me at home. The modem that you sent should be on the way, but that's fine. I have a modem with a blue WAN port, w a n, and I was under the impression that this modem should work. Can you tell me if that's compatible? And I'm I've plugged it in, but I don't have any Internet access on that.\n\nIt's TP Link modem with the model number. V x two two zero. V x two two zero g two v. G two v. Yeah.\n\nIt's a dual band six VRP VDSL slash ADSL one. Right. No. I'm okay with 900%. I just want Internet in my home today.\n\nYes. No. So do I need to go into the so if I set this modem up, that should work this thing. No. No.\n\nThat's fine. I I understand it's a chance, but so I just need to complete the setup. That's what I haven't done. Potential. Yep.\n\nYeah. It's a black one. Yep. Right. Okay.\n\nThat's what I'm missing. Okay. Makes sense. Thank you. I'm I'm okay with not a 100%.\n\nI just want connectivity. That's all. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.96,"end":3.28,"sentiment":"neutral","sentiment_score":0.09812784940004347},{"text":"My name is.","start":3.28,"end":4.18,"sentiment":"neutral","sentiment_score":0.08448250343402226},{"text":"I contact connected the Internet for from Airtel today.","start":4.72,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.10960594813028972},{"text":"Airtel?","start":12.88,"end":13.38,"sentiment":"neutral","sentiment_score":0.029501166194677353},{"text":"I just wanted to check.","start":16.305,"end":17.904999,"sentiment":"neutral","sentiment_score":0.16487523913383484}],"sentiment":"neutral","sentiment_score":0.11536348709150364,"num_words":19,"start":2.96,"end":17.904999},{"sentences":[{"text":"I have a modem with me at home.","start":17.904999,"end":20.404999,"sentiment":"neutral","sentiment_score":0.23515545763075352},{"text":"The modem that you sent should be on the way, but that's 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you.","start":219.48,"end":220.12,"sentiment":"positive","sentiment_score":0.41084107756614685},{"text":"I'm I'm okay with not a 100%.","start":220.12,"end":222.04,"sentiment":"neutral","sentiment_score":0.11535897531679698}],"sentiment":"neutral","sentiment_score":0.11233669018838555,"num_words":16,"start":217.635,"end":222.04},{"sentences":[{"text":"I just want connectivity.","start":222.04,"end":223.1,"sentiment":"neutral","sentiment_score":0.1018335372209549},{"text":"That's all.","start":223.24,"end":224.06,"sentiment":"neutral","sentiment_score":0.14212628453969955},{"text":"Thank you.","start":225.72,"end":226.45999,"sentiment":"positive","sentiment_score":0.8013947904109955}],"sentiment":"neutral","sentiment_score":0.2867970373481512,"num_words":8,"start":222.04,"end":226.45999}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Can I tell?\n\nChannel 1: Hi. My name is. I contact connected the Internet for from Airtel today.\n\nChannel 0: Yep. What was your name again?\n\nChannel 1: Airtel?\n\nChannel 0: Yep.\n\nChannel 1: I just wanted to check. I have a modem with me at home. The modem that you sent should be on the way, but that's fine. I\n\nChannel 0: Mhmm.\n\nChannel 1: have a modem with a blue WAN port, w a n, and I was under the impression that this modem should work. Can you tell me if that's compatible? And I'm I've plugged it in, but I don't have any Internet access on that.\n\nChannel 0: I'm not sure. We don't support any other modems that's not of ours, but I can't guarantee if it's gonna work or not. Is that modem a Wi Fi six or a VDSL modem?\n\nChannel 1: It's TP Link modem with the model\n\nChannel 0: Yeah. Hang on a sec. One second. DP Link.\n\nChannel 1: number.\n\nChannel 0: Alright. What model is it?\n\nChannel 1: V x two two zero.\n\nChannel 0: Sorry?\n\nChannel 1: V x two two zero g two v.\n\nChannel 0: Two two zero. What else?\n\nChannel 1: G two v.\n\nChannel 0: Yeah. That's a sounds like a video cell one, j two v. Let's have a look.\n\nChannel 1: Yeah. It's a dual band six VRP VDSL slash\n\nChannel 0: Yeah.\n\nChannel 1: ADSL\n\nChannel 0: It's a\n\nChannel 1: one.\n\nChannel 0: v that's a VDSL one. I can see it from here. VDSL, they mainly worked on the NBN on the NBN networks for the fiber to the premise not fiber to the premises. Sorry. They work on the on the NBN network for fiber to the node and fiber to the curb.\n\nBut for fiber to the premises, they if they did work, they wouldn't give you a 100% a 100% outcome. But we tried this modem, I think, a couple of days ago with another customer. We couldn't get it just won't work. It's a different technology.\n\nChannel 1: Right. No. I'm okay with 900%. I just want Internet in my home today.\n\nChannel 0: Yeah. I I under look. Did you receive all the credentials and all that for the modem?\n\nChannel 1: Yes.\n\nChannel 0: Well, do you know how to set up this modem or not?\n\nChannel 1: No. So do I need to go into the so if I set this modem up, that should work this thing.\n\nChannel 0: No. No. I'm telling you it's not made for fiber to the premises. This is a old video cell modem you can try, but I can't guarantee it's gonna work.\n\nChannel 1: No. No. That's fine. I I understand it's a chance, but so I just need to complete the setup. That's what I haven't done.\n\nChannel 0: Yeah. That's\n\nChannel 1: Potential.\n\nChannel 0: all you gotta do. Just complete the setup, connect the Ethernet cable from the blue slot to your, MTD box on the wall. I'm\n\nChannel 1: Yep.\n\nChannel 0: not sure if it's a black one or a white one.\n\nChannel 1: Yeah. It's a black one.\n\nChannel 0: Okay. You just plug it into the Ethernet one port and then the other end to the WAN port, and then you gotta log in to your, router in the username and password for the triple POA that was sent to you.\n\nChannel 1: Yep. Right. Okay. That's what I'm missing. Okay.\n\nMakes sense. Thank you. I'm\n\nChannel 0: Okay.\n\nChannel 1: I'm okay with not a 100%. I just want connectivity. That's all.\n\nChannel 0: Not a problem.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Can I tell?","start":0.16,"end":0.98,"sentiment":"neutral","sentiment_score":0.007167780461410682}],"sentiment":"neutral","sentiment_score":0.007167780461410682,"channel":0,"num_words":3,"start":0.16,"end":0.98},{"sentences":[{"text":"Hi.","start":2.96,"end":3.28,"sentiment":"neutral","sentiment_score":0.09812784940004347},{"text":"My name is.","start":3.28,"end":4.18,"sentiment":"neutral","sentiment_score":0.08448250343402226},{"text":"I contact connected the Internet for from Airtel today.","start":4.72,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.10960594813028972}],"sentiment":"neutral","sentiment_score":0.10292529945190136,"channel":1,"num_words":13,"start":2.96,"end":10.0199995},{"sentences":[{"text":"Yep.","start":10.8,"end":11.12,"sentiment":"neutral","sentiment_score":0.1708100140094757},{"text":"What was your name 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on the way, but that's fine.","start":20.705,"end":24.005001,"sentiment":"positive","sentiment_score":0.37750411262879},{"text":"I","start":24.305,"end":24.465,"sentiment":"neutral","sentiment_score":0.17591282725334167}],"sentiment":"neutral","sentiment_score":0.2884846721534376,"channel":1,"num_words":27,"start":16.305,"end":24.465},{"sentences":[{"text":"Mhmm.","start":24.375,"end":24.875,"sentiment":"neutral","sentiment_score":0.14013800024986267}],"sentiment":"neutral","sentiment_score":0.14013800024986267,"channel":0,"num_words":1,"start":24.375,"end":24.875},{"sentences":[{"text":"have a modem with a blue WAN port, w a n, and I was under the impression that this modem should work.","start":24.465,"end":32.88,"sentiment":"neutral","sentiment_score":0.15507978776639159},{"text":"Can you tell me if that's compatible?","start":33.66,"end":35.36,"sentiment":"neutral","sentiment_score":0.08627137648207801},{"text":"And I'm I've plugged it in, but I don't have any Internet access on 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The representative asks for more information and tries to troubleshoot the modem's compatibility with the customer's internet connection. The customer is satisfied with the solution and thanks the representative before ending the call."},"intents":{"segments":[{"text":"I just wanted to check. I have a modem with me at home. The modem that you sent should be on the way, but that's fine. I Mhmm. have a modem with a blue WAN port, w a n, and I was under the impression that this modem should work. Can you tell me if that's compatible?","start_word":24,"end_word":80,"intents":[{"intent":"Check modem compatibility","confidence_score":0.2682478}]},{"text":"Well, do you know how to set up this modem or not? No.","start_word":334,"end_word":346,"intents":[{"intent":"Set up modem","confidence_score":0.17405261}]},{"text":"I'm okay with not a 100%. I just want connectivity. That's all. 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It's TP Link modem with the model Yeah. Hang on a sec. One second. DP Link. number. Alright. What model is it? V x two two zero. Sorry? V x two two zero g two v. Two two zero. What else? G two v. Yeah. That's a sounds like a video cell one, j two v. Let's have a look. Yeah. It's a dual band six VRP VDSL slash Yeah. ADSL It's a one. v that's a VDSL one. I can see it from here. VDSL, they mainly worked on the NBN on the NBN networks for the fiber to the premise not fiber to the premises. Sorry. They work on the on the NBN network for fiber to the node and fiber to the curb. But for fiber to the premises, they if they did work, they wouldn't give you a 100% a 100% outcome. But we tried this modem, I think, a couple of days ago with another customer.","start_word":50,"end_word":290,"sentiment":"neutral","sentiment_score":-0.04840769062274719},{"text":"We couldn't get it just won't work.","start_word":291,"end_word":297,"sentiment":"negative","sentiment_score":-0.3466291129589081},{"text":"It's a different technology. Right. No. I'm okay with 900%. I just want Internet in my home today. Yeah. I I under look. Did you receive all the credentials and all that for the modem? Yes. Well, do you know how to set up this modem or not? No. So do I need to go into the so if I set this modem up, that should work this thing. No. No. I'm telling you it's not made for fiber to the premises. This is a old video cell modem you can try, but I can't guarantee it's gonna work. No. No. That's fine. I I understand it's a chance, but so I just need to complete the setup. That's what I haven't done. Yeah. That's Potential. all you gotta do. Just complete the setup, connect the Ethernet cable from the blue slot to your, MTD box on the wall. I'm Yep. not sure if it's a black one or a white one. Yeah. It's a black one. Okay. You just plug it into the Ethernet one port and then the other end to the WAN port, and then you gotta log in to your, router in the username and password for the triple POA that was sent to you. Yep. Right. Okay. That's what I'm missing. Okay. Makes sense.","start_word":298,"end_word":516,"sentiment":"neutral","sentiment_score":-0.04455818235874176},{"text":"Thank you.","start_word":517,"end_word":518,"sentiment":"positive","sentiment_score":0.404070258140564},{"text":"I'm Okay. I'm okay with not a 100%. I just want connectivity. That's all. Not a problem.","start_word":519,"end_word":535,"sentiment":"neutral","sentiment_score":0.1528167426586151},{"text":"Thank you. Thank you. 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