{"metadata":{"transaction_key":"deprecated","request_id":"019e9648-4429-7693-a393-76e5ffb9637d","sha256":"f05d59dc3dd700b983cedc233c3ced9eac0b5f9491ae9d7cf051e37942fd58be","created":"2026-06-05T05:36:19.755Z","duration":8.279938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":32},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Sorry that I've missed your call, but please do leave a message, and I'll get back to you as soon as possible. Thanks.","confidence":0.9921875,"words":[{"word":"sorry","start":0.24,"end":0.48,"confidence":0.8676758,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.29307860136032104},{"word":"that","start":0.48,"end":0.71999997,"confidence":0.97998047,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.35918867588043213},{"word":"i've","start":0.71999997,"end":0.88,"confidence":0.78466797,"punctuated_word":"I've","sentiment":"negative","sentiment_score":-0.40961140394210815},{"word":"missed","start":0.88,"end":1.12,"confidence":0.99902344,"punctuated_word":"missed","sentiment":"negative","sentiment_score":-0.5055909752845764},{"word":"your","start":1.12,"end":1.28,"confidence":0.9921875,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5373979806900024},{"word":"call","start":1.28,"end":1.52,"confidence":0.91430664,"punctuated_word":"call,","sentiment":"negative","sentiment_score":-0.4225882589817047},{"word":"but","start":1.52,"end":1.76,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1033620685338974},{"word":"please","start":1.76,"end":2.0,"confidence":0.9980469,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.13177621364593506},{"word":"do","start":2.0,"end":2.1599998,"confidence":0.94921875,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.10362616181373596},{"word":"leave","start":2.1599998,"end":2.32,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.06552748382091522},{"word":"a","start":2.32,"end":2.48,"confidence":0.8588867,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01396113634109497},{"word":"message","start":2.48,"end":2.8,"confidence":0.7435303,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.1347506046295166},{"word":"and","start":2.8,"end":2.8799999,"confidence":0.96777344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2567273676395416},{"word":"i'll","start":2.8799999,"end":3.04,"confidence":0.9890137,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.257074773311615},{"word":"get","start":3.04,"end":3.1999998,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.16953162848949432},{"word":"back","start":3.1999998,"end":3.36,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.1721479594707489},{"word":"to","start":3.36,"end":3.52,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.30353987216949463},{"word":"you","start":3.52,"end":3.6799998,"confidence":0.9970703,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.34931284189224243},{"word":"as","start":3.6799998,"end":3.76,"confidence":0.9770508,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.24210552871227264},{"word":"soon","start":3.76,"end":3.9199998,"confidence":0.7729492,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.23166440427303311},{"word":"as","start":3.9199998,"end":4.08,"confidence":0.9921875,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.17460881173610687},{"word":"possible","start":4.08,"end":4.56,"confidence":0.99902344,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.26494577527046204},{"word":"thanks","start":4.56,"end":5.06,"confidence":0.99853516,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4962301254272461}],"paragraphs":{"transcript":"\nSorry that I've missed your call, but please do leave a message, and I'll get back to you as soon as possible. Thanks.","paragraphs":[{"sentences":[{"text":"Sorry that I've missed your call, but please do leave a message, and I'll get back to you as soon as possible.","start":0.24,"end":4.56,"sentiment":"neutral","sentiment_score":-0.010469188744371588},{"text":"Thanks.","start":4.56,"end":5.06,"sentiment":"positive","sentiment_score":0.4962301254272461}],"sentiment":"neutral","sentiment_score":0.01156121621961179,"num_words":23,"start":0.24,"end":5.06}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Sorry that I've missed your call, but please do leave a message, and I'll get back to you as soon as possible. Thanks.","paragraphs":[{"sentences":[{"text":"Sorry that I've missed your call, but please do leave a message, and I'll get back to you as soon as possible.","start":0.24,"end":4.56,"sentiment":"neutral","sentiment_score":-0.010469188744371588},{"text":"Thanks.","start":4.56,"end":5.06,"sentiment":"positive","sentiment_score":0.4962301254272461}],"sentiment":"neutral","sentiment_score":0.01156121621961179,"channel":1,"num_words":23,"start":0.24,"end":5.06}]},"summary":{"result":"success","short":"Sorry that I've missed your call, but please do leave a message, and I'll get back to you as soon as possible. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":22,"end_word":22,"intents":[{"intent":"Leave message","confidence_score":0.31256846}]}]},"sentiments":{"segments":[{"text":"Sorry that I've missed your call, but please do leave a message, and I'll get back to you as soon as possible.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":-0.018144207075238228},{"text":"Thanks.","start_word":22,"end_word":22,"sentiment":"positive","sentiment_score":0.7440451979637146}],"average":{"sentiment":"neutral","sentiment_score":0.029492639005184177}}}}