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So you're ringing me you're ringing so you're ringing on the on the Ring Hotel app, but you're using your mobile number rather. And is that what you're ringing me from now? But you're actually ringing on the Ring Hotel app. Yeah. Not using the Ring Hotel because it's come up on my Ring Hotel. I'm calling you about the email address for the health agreement. So it's not really a decision for me. I got but it depends on how you guys wanna do this. So what Nick is saying is that, yes, we can have a new email address, but it can be set up one of two ways, either as an inbox. So we'll have a health agreement inbox, and then we grant access to that inbox to whoever we want, or there's a distribution group. And so if someone sends an email to health agreements, it goes to however many people are part of that distribution group. So it could be you, Diane, Kira, whoever else. The the pros and cons on age are if it goes to a distribution group and then there's something needs to be done with it, no one knows that it's being done unless everyone else has copied back in. If it goes to an inbox, then you all share that inbox, and you can see if things have been sent or whatnot. But there's also an issue that then who's gonna monitor the inbox and who's gonna action stuff from the inbox. So it depends on how we plan to use the email address. So are we gonna use it broadly for internal, or is it external? Are we likely to get families sending a completed health agreement back there? I would doubt that because I assume they're gonna run through Residence Select. And if we start to email the agreements, I'd rather that was done through DocuSign. But Right. So do we need a full email address for that? Can it just be sent to admissions? Or Kieran. Or it could just be sent to Kieran Vicky. Well, I guess this is the question for you guys. That's what I said. I'm not sure I can answer that. So who who would you want to have access to the inbox, or who would you want to be part of the distribution group? Okay. Okay. And then I'm happy for it to be set up. And then so in that setup, we need to say set up as an inbox or set it up with the distribution group. And if it's a distribution group, here's the people who are part of it. And if it's an inbox, here's the people who need access to it. And then particularly, if it's an inbox, who's the person who will be nominated to regularly go in there and check stuff? 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Hello? I can. Are you ringing? Yeah.\n\nSo why are you ringing off off the landline? You're not you're not ringing on the landline? So you're ringing me you're ringing so you're ringing on the on the Ring Hotel app, but you're using your mobile number rather. And is that what you're ringing me from now? But you're actually ringing on the Ring Hotel app.\n\nYeah. Not using the Ring Hotel because it's come up on my Ring Hotel. I'm calling you about the email address for the health agreement. So it's not really a decision for me. I got but it depends on how you guys wanna do this.\n\nSo what Nick is saying is that, yes, we can have a new email address, but it can be set up one of two ways, either as an inbox. So we'll have a health agreement inbox, and then we grant access to that inbox to whoever we want, or there's a distribution group. And so if someone sends an email to health agreements, it goes to however many people are part of that distribution group. So it could be you, Diane, Kira, whoever else. The the pros and cons on age are if it goes to a distribution group and then there's something needs to be done with it, no one knows that it's being done unless everyone else has copied back in.\n\nIf it goes to an inbox, then you all share that inbox, and you can see if things have been sent or whatnot. But there's also an issue that then who's gonna monitor the inbox and who's gonna action stuff from the inbox. So it depends on how we plan to use the email address. So are we gonna use it broadly for internal, or is it external? Are we likely to get families sending a completed health agreement back there?\n\nI would doubt that because I assume they're gonna run through Residence Select. And if we start to email the agreements, I'd rather that was done through DocuSign. But Right. So do we need a full email address for that? Can it just be sent to admissions?\n\nOr Kieran. Or it could just be sent to Kieran Vicky. Well, I guess this is the question for you guys. That's what I said. I'm not sure I can answer that.\n\nSo who who would you want to have access to the inbox, or who would you want to be part of the distribution group? Okay. Okay. And then I'm happy for it to be set up. And then so in that setup, we need to say set up as an inbox or set it up with the distribution group.\n\nAnd if it's a distribution group, here's the people who are part of it. And if it's an inbox, here's the people who need access to it. And then particularly, if it's an inbox, who's the person who will be nominated to regularly go in there and check stuff? 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because I assume they're gonna run through Residence Select.","start":167.705,"end":174.3,"sentiment":"neutral","sentiment_score":-0.2634263267883888},{"text":"And if we start to email the agreements, I'd rather that was done through DocuSign.","start":174.3,"end":178.16,"sentiment":"neutral","sentiment_score":-0.11566583464543025},{"text":"But Right.","start":179.26,"end":195.345,"sentiment":"neutral","sentiment_score":-0.13138680532574654},{"text":"So do we need a full email address for that?","start":203.74,"end":205.98,"sentiment":"neutral","sentiment_score":-0.003468906320631504},{"text":"Can it just be sent to admissions?","start":205.98,"end":208.24,"sentiment":"neutral","sentiment_score":-0.012167614485536302}],"sentiment":"neutral","sentiment_score":-0.11791842006781,"num_words":47,"start":167.705,"end":208.24},{"sentences":[{"text":"Or Kieran.","start":209.74,"end":211.255,"sentiment":"neutral","sentiment_score":-0.026600651443004608},{"text":"Or it could just be sent to 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It's mine. How are you going? Can you hear me? No. Did you hear my first part? It's Monique. I'm ringing off the mobile. I've got Ringatel on my no. My land I don't know what's happening with my landline. It's cutting in and out all the time. So I've got I forgot to put Ringatel up on my computer this morning. No. No. No. No. No. From no. I've got Ringatel app on my computer, but I'm ringing up no. I'm ringing you on from the mobile, but not through not through Ringatel. Am I? I went through contacts. I wasn't using the ring and tell. Oh, there you go. What can I yep? Mhmm. Yep. Mhmm. Yep. Mhmm. Yep. Yep. Mhmm. No. So that the process would be from internal for requests for then Kira or Vicky to then follow-up with the families to arrange the contract. It's more of a the staff need to inform the right people that the services are required. Is there an admission there's a there's no admissions email. There's admissions and departures with the which is about 60 people. Yes. But then is it we're just relying on just Kiera and Vicky to follow-up on those things? Do we need anyone else to know about it? Yep. Yep. So, obviously, clinical management just need to be cc'd into it. So it's probably more of a I'll I'll speak with the heads about it and decide. Yep. Mhmm. Yep. Mhmm. Yep. Yep. Okay. Alright. I'll follow that up and get it forwarded. Thanks, Mike. 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Mike. It's mine. How are you going? Can you hear me? No.\n\nDid you hear my first part? It's Monique. I'm ringing off the mobile. I've got Ringatel on my no. My land I don't know what's happening with my landline.\n\nIt's cutting in and out all the time. So I've got I forgot to put Ringatel up on my computer this morning. No. No. No.\n\nNo. No. From no. I've got Ringatel app on my computer, but I'm ringing up no. I'm ringing you on from the mobile, but not through not through Ringatel.\n\nAm I? I went through contacts. I wasn't using the ring and tell. Oh, there you go. What can I yep?\n\nMhmm. Yep. Mhmm. Yep. Mhmm.\n\nYep. Yep. Mhmm. No. So that the process would be from internal for requests for then Kira or Vicky to then follow-up with the families to arrange the contract.\n\nIt's more of a the staff need to inform the right people that the services are required. Is there an admission there's a there's no admissions email. There's admissions and departures with the which is about 60 people. Yes. But then is it we're just relying on just Kiera and Vicky to follow-up on those things?\n\nDo we need anyone else to know about it? Yep. Yep. So, obviously, clinical management just need to be cc'd into it. So it's probably more of a I'll I'll speak with the heads about it and decide.\n\nYep. Mhmm. Yep. Mhmm. Yep.\n\nYep. Okay. Alright. I'll follow that up and get it forwarded. 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It's mine. How are you going?\n\nChannel 0: Hello?\n\nChannel 1: Can you hear me?\n\nChannel 0: I can.\n\nChannel 1: No. Did you hear\n\nChannel 0: Are\n\nChannel 1: my\n\nChannel 0: you\n\nChannel 1: first\n\nChannel 0: ringing?\n\nChannel 1: part? It's Monique.\n\nChannel 0: Yeah. So\n\nChannel 1: I'm ringing off the mobile. I've\n\nChannel 0: why\n\nChannel 1: got\n\nChannel 0: are\n\nChannel 1: Ringatel\n\nChannel 0: you ringing off\n\nChannel 1: on my\n\nChannel 0: off the landline? You're not you're not ringing on the landline?\n\nChannel 1: no. My land I don't know what's happening with my landline. It's cutting in and out all the time. So I've got I forgot to put Ringatel up on my computer this morning.\n\nChannel 0: So you're ringing me you're ringing so you're ringing on the on the Ring Hotel app, but you're using your mobile\n\nChannel 1: No. No.\n\nChannel 0: number\n\nChannel 1: No. No.\n\nChannel 0: rather.\n\nChannel 1: No. From no. I've got Ringatel app on my computer,\n\nChannel 0: And is that what you're\n\nChannel 1: but\n\nChannel 0: ringing\n\nChannel 1: I'm ringing\n\nChannel 0: me from\n\nChannel 1: up\n\nChannel 0: now?\n\nChannel 1: no. I'm ringing you on from the mobile,\n\nChannel 0: But you're actually\n\nChannel 1: but not\n\nChannel 0: ringing\n\nChannel 1: through\n\nChannel 0: on the\n\nChannel 1: not\n\nChannel 0: Ring\n\nChannel 1: through\n\nChannel 0: Hotel\n\nChannel 1: Ringatel.\n\nChannel 0: app.\n\nChannel 1: Am I? I went through contacts.\n\nChannel 0: Yeah.\n\nChannel 1: I wasn't using the ring and tell.\n\nChannel 0: Not using the Ring Hotel because it's come up on my Ring Hotel.\n\nChannel 1: Oh, there you go. What can I\n\nChannel 0: I'm calling you about the email address for the health agreement.\n\nChannel 1: yep?\n\nChannel 0: So it's not really a decision for me. I got but\n\nChannel 1: Mhmm.\n\nChannel 0: it depends on how you guys wanna do this. So what Nick is saying is that, yes, we can have a new email address, but it\n\nChannel 1: Yep.\n\nChannel 0: can be set up one of two ways, either as an inbox. So we'll have a health agreement inbox, and then we grant access to that inbox to whoever we want,\n\nChannel 1: Mhmm.\n\nChannel 0: or there's a distribution group. And so if someone sends an email to health agreements, it goes to however many people are part of that distribution group. So it\n\nChannel 1: Yep.\n\nChannel 0: could be you, Diane, Kira, whoever else.\n\nChannel 1: Mhmm.\n\nChannel 0: The the pros and cons on age are if it goes to a distribution group and then there's something needs to be done with it, no one knows that it's being done unless everyone else has copied back in.\n\nChannel 1: Yep.\n\nChannel 0: If it goes to an inbox, then you all share that inbox, and you can see if things have been sent or whatnot. But there's also an issue that then who's gonna monitor the inbox and who's gonna action stuff from the inbox.\n\nChannel 1: Yep.\n\nChannel 0: So it depends on how we plan to use the email address.\n\nChannel 1: Mhmm.\n\nChannel 0: So are we gonna use it broadly for internal, or is it external? Are we likely to get families sending a completed health agreement back there? I would doubt that because I assume they're gonna run through Residence Select. And if we start to email the agreements, I'd rather that was done through DocuSign.\n\nChannel 1: No.\n\nChannel 0: But\n\nChannel 1: So that the process would be from internal for requests for then Kira or Vicky to then follow-up with the families to arrange the contract. It's more of\n\nChannel 0: Right.\n\nChannel 1: a the staff need to inform the right people that the services are required.\n\nChannel 0: So do we need a full email address for that? Can it just be sent to admissions?\n\nChannel 1: Is there\n\nChannel 0: Or\n\nChannel 1: an admission\n\nChannel 0: Kieran.\n\nChannel 1: there's a there's no admissions email. There's admissions and departures with the which is about 60 people.\n\nChannel 0: Or it could just be sent to Kieran Vicky.\n\nChannel 1: Yes. But then is it we're just relying on just Kiera and Vicky to follow-up on those things? Do we need anyone else to know about it?\n\nChannel 0: Well, I guess this is the question for you guys. That's what I said. I'm not sure I can answer that.\n\nChannel 1: Yep.\n\nChannel 0: So who who would you want to have access to the inbox, or who would you want to be part of the distribution group?\n\nChannel 1: Yep. So, obviously, clinical management just need to be cc'd into it. So it's probably more of a I'll I'll speak with the heads about it and\n\nChannel 0: Okay. Okay.\n\nChannel 1: decide.\n\nChannel 0: And then I'm happy for it to be set up. And then so in that\n\nChannel 1: Yep.\n\nChannel 0: setup, we need to say set up as an inbox or set it up with\n\nChannel 1: Mhmm.\n\nChannel 0: the distribution group.\n\nChannel 1: Yep.\n\nChannel 0: And if it's a distribution group, here's the people who are part of it. And if it's an\n\nChannel 1: Mhmm.\n\nChannel 0: inbox, here's the people who need access to it.\n\nChannel 1: Yep.\n\nChannel 0: And then particularly, if it's an inbox, who's the person who will be nominated to regularly go in there and check stuff?\n\nChannel 1: Yep. Okay. Alright. I'll follow that up and get it forwarded.\n\nChannel 0: Alrighty.\n\nChannel 1: Thanks, Mike. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.026378892362117767}],"sentiment":"neutral","sentiment_score":0.026378892362117767,"channel":0,"num_words":1,"start":2.1599998,"end":2.6599998},{"sentences":[{"text":"Hello, Mike.","start":3.1999998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.11779946833848953},{"text":"It's mine.","start":3.9199998,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.21091009676456451},{"text":"How are you 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group, here's the people who are part of it.","start":267.075,"end":271.475,"sentiment":"neutral","sentiment_score":0.11555185887430396},{"text":"And if it's an","start":271.475,"end":272.195,"sentiment":"neutral","sentiment_score":0.07955128885805607}],"sentiment":"neutral","sentiment_score":0.10755173220402664,"channel":0,"num_words":18,"start":267.075,"end":272.195},{"sentences":[{"text":"Mhmm.","start":272.065,"end":272.565,"sentiment":"neutral","sentiment_score":0.05017310380935669}],"sentiment":"neutral","sentiment_score":0.05017310380935669,"channel":1,"num_words":1,"start":272.065,"end":272.565},{"sentences":[{"text":"inbox, here's the people who need access to it.","start":272.195,"end":274.695,"sentiment":"neutral","sentiment_score":0.10246238153841761}],"sentiment":"neutral","sentiment_score":0.10246238153841761,"channel":0,"num_words":9,"start":272.195,"end":274.695},{"sentences":[{"text":"Yep.","start":274.945,"end":275.445,"sentiment":"neutral","sentiment_score":0.17349708080291748}],"sentiment":"neutral","sentiment_score":0.17349708080291748,"channel":1,"num_words":1,"start":274.945,"end":275.445},{"sentences":[{"text":"And then particularly, if it's an inbox, who's the person who will be nominated to regularly go in there and check stuff?","start":276.275,"end":283.69,"sentiment":"neutral","sentiment_score":0.13688625530763107}],"sentiment":"neutral","sentiment_score":0.13688625530763107,"channel":0,"num_words":22,"start":276.275,"end":283.69},{"sentences":[{"text":"Yep.","start":286.63998,"end":286.87997,"sentiment":"neutral","sentiment_score":0.09784817695617676},{"text":"Okay.","start":286.87997,"end":287.37997,"sentiment":"neutral","sentiment_score":0.1293226182460785},{"text":"Alright.","start":288.52695,"end":288.92694,"sentiment":"neutral","sentiment_score":0.09874486923217772},{"text":"I'll follow that up and get it forwarded.","start":288.92694,"end":291.34692,"sentiment":"neutral","sentiment_score":0.3067983314394951}],"sentiment":"neutral","sentiment_score":0.25275475599549035,"channel":1,"num_words":11,"start":286.63998,"end":291.34692},{"sentences":[{"text":"Alrighty.","start":293.30695,"end":293.80695,"sentiment":"positive","sentiment_score":0.538366973400116}],"sentiment":"positive","sentiment_score":0.538366973400116,"channel":0,"num_words":1,"start":293.30695,"end":293.80695},{"sentences":[{"text":"Thanks, Mike.","start":294.36694,"end":295.34692,"sentiment":"positive","sentiment_score":0.7571862041950226},{"text":"Bye.","start":296.92694,"end":297.42694,"sentiment":"neutral","sentiment_score":-0.08833152055740356}],"sentiment":"positive","sentiment_score":0.47534696261088055,"channel":1,"num_words":3,"start":294.36694,"end":297.42694}]},"summary":{"result":"success","short":"The customer is trying to set up an email address for a health agreement and is unsure of the process. The agent explains that the email address can be set up as an inbox or distribution group, and that the process will depend on the number of participants. The agent also explains that the inbox is where attendees will receive information and that attendees will receive a confirmation email."},"intents":{"segments":[{"text":"So I'm ringing off the mobile. I've why got are Ringatel you ringing off on my off the landline?","start_word":29,"end_word":47,"intents":[{"intent":"Simplify ringing issue","confidence_score":0.000022564382}]},{"text":"So what Nick is saying is that, yes, we can have a new email address, but it Yep. can be set up one of two ways, either as an inbox.","start_word":230,"end_word":259,"intents":[{"intent":"Set up email address","confidence_score":0.67346376}]},{"text":"So we'll have a health agreement inbox, and then we grant access to that inbox to whoever we want, Mhmm.","start_word":259,"end_word":278,"intents":[{"intent":"Provide health agreement inbox access","confidence_score":0.0016431912}]},{"text":"If it goes to an inbox, then you all share that inbox, and you can see if things have been sent or whatnot. But there's also an issue that then who's gonna monitor the inbox and who's gonna action stuff from the inbox. Yep.","start_word":357,"end_word":400,"intents":[{"intent":"Configure inbox to share inbox","confidence_score":0.0000067344104}]},{"text":"So are we gonna use it broadly for internal, or is it external? Are we likely to get families sending a completed health agreement back there?","start_word":414,"end_word":439,"intents":[{"intent":"Using email address for internal and external use","confidence_score":0.00010195463}]},{"text":"I would doubt that because I assume they're gonna run through Residence Select. And if we start to email the agreements, I'd rather that was done through DocuSign. No.","start_word":440,"end_word":468,"intents":[{"intent":"Using docusign to send health agreement","confidence_score":0.000044728433}]},{"text":"But So that the process would be from internal for requests for then Kira or Vicky to then follow-up with the families to arrange the contract. It's more of Right.","start_word":469,"end_word":498,"intents":[{"intent":"Follow-up with families","confidence_score":0.11792093},{"intent":"Arrange contract","confidence_score":0.55300575}]},{"text":"a the staff need to inform the right people that the services are required.","start_word":500,"end_word":513,"intents":[{"intent":"Clarify information requirements","confidence_score":0.0003251378}]},{"text":"So do we need a full email address for that?","start_word":513,"end_word":522,"intents":[{"intent":"Request full email address","confidence_score":0.27664372}]},{"text":"So who who would you want to have access to the inbox, or who would you want to be part of the distribution group? Yep.","start_word":611,"end_word":635,"intents":[{"intent":"Provide contact details","confidence_score":0.00017661427},{"intent":"Confirm access to inbox","confidence_score":0.12326471},{"intent":"Determine access to inbox","confidence_score":0.0022713589}]},{"text":"And then I'm happy for it to be set up. And then so in that Yep. setup, we need to say set up as an inbox or set it up with Mhmm. the distribution group.","start_word":665,"end_word":699,"intents":[{"intent":"Set up mr. mr. mr. mr. mr. inbox","confidence_score":0.0000021830526}]},{"text":"Thanks, Mike. Bye.","start_word":764,"end_word":766,"intents":[{"intent":"Record discussion","confidence_score":0.000008763918}]}]},"sentiments":{"segments":[{"text":"Hello? Hello, Mike. It's mine. How are you going? Hello? Can you hear me? I can. No. Did you Are hear my you first ringing? part? It's Monique. Yeah. So I'm ringing off the mobile. I've why got are Ringatel you ringing off on my off the landline? You're not you're not ringing on the landline?","start_word":0,"end_word":55,"sentiment":"neutral","sentiment_score":-0.0989045575261116},{"text":"no. My land I don't know what's happening with my landline. It's cutting in and out all the time.","start_word":56,"end_word":74,"sentiment":"negative","sentiment_score":-0.4909004867076874},{"text":"So I've got I forgot to put Ringatel up on my computer this morning. So you're ringing me you're ringing so you're ringing on the on the Ring Hotel app, but you're using your mobile No. No. number No. No. rather. No. From no. I've got Ringatel app on my computer, And is that what you're but ringing I'm ringing me from up now? no. I'm ringing you on from the mobile, But you're actually but not ringing through on the not Ring through Hotel Ringatel. app. Am I? I went through contacts. Yeah. I wasn't using the ring and tell.","start_word":75,"end_word":175,"sentiment":"neutral","sentiment_score":-0.18093229830265045},{"text":"Not using the Ring Hotel because it's come up on my Ring Hotel.","start_word":176,"end_word":188,"sentiment":"negative","sentiment_score":-0.3402819037437439},{"text":"Oh, there you go. What can I I'm calling you about the email address for the health agreement. yep?","start_word":189,"end_word":207,"sentiment":"neutral","sentiment_score":-0.1271136999130249},{"text":"So it's not really a decision for me.","start_word":208,"end_word":215,"sentiment":"negative","sentiment_score":-0.3704869747161865},{"text":"I got but Mhmm. it depends on how you guys wanna do this. So what Nick is saying is that, yes, we can have a new email address, but it Yep. can be set up one of two ways, either as an inbox. So we'll have a health agreement inbox, and then we grant access to that inbox to whoever we want, Mhmm. or there's a distribution group. And so if someone sends an email to health agreements, it goes to however many people are part of that distribution group. So it Yep. could be you, Diane, Kira, whoever else. Mhmm.","start_word":216,"end_word":316,"sentiment":"neutral","sentiment_score":0.10553406444516512},{"text":"The the pros and cons on age are if it goes to a distribution group and then there's something needs to be done with it, no one knows that it's being done unless everyone else has copied back in.","start_word":317,"end_word":355,"sentiment":"negative","sentiment_score":-0.40142032504081726},{"text":"Yep. If it goes to an inbox, then you all share that inbox, and you can see if things have been sent or whatnot. But there's also an issue that then who's gonna monitor the inbox and who's gonna action stuff from the inbox. Yep. So it depends on how we plan to use the email address. Mhmm. So are we gonna use it broadly for internal, or is it external? Are we likely to get families sending a completed health agreement back there? I would doubt that because I assume they're gonna run through Residence Select. And if we start to email the agreements, I'd rather that was done through DocuSign. No. But So that the process would be from internal for requests for then Kira or Vicky to then follow-up with the families to arrange the contract. It's more of Right. a the staff need to inform the right people that the services are required. So do we need a full email address for that? Can it just be sent to admissions? Is there Or an admission Kieran. there's a there's no admissions email. There's admissions and departures with the which is about 60 people. Or it could just be sent to Kieran Vicky. Yes. But then is it we're just relying on just Kiera and Vicky to follow-up on those things? Do we need anyone else to know about it? Well, I guess this is the question for you guys. That's what I said. I'm not sure I can answer that. Yep. So who who would you want to have access to the inbox, or who would you want to be part of the distribution group? Yep. So, obviously, clinical management just need to be cc'd into it. So it's probably more of a I'll I'll speak with the heads about it and Okay. Okay. decide.","start_word":356,"end_word":664,"sentiment":"neutral","sentiment_score":-0.054346831834914226},{"text":"And then I'm happy for it to be set up.","start_word":665,"end_word":674,"sentiment":"positive","sentiment_score":0.456872284412384},{"text":"And then so in that Yep. setup, we need to say set up as an inbox or set it up with Mhmm. the distribution group. Yep. And if it's a distribution group, here's the people who are part of it. And if it's an Mhmm. inbox, here's the people who need access to it. Yep. And then particularly, if it's an inbox, who's the person who will be nominated to regularly go in there and check stuff? Yep. Okay. Alright. I'll follow that up and get it forwarded.","start_word":675,"end_word":762,"sentiment":"neutral","sentiment_score":0.12903828648003665},{"text":"Alrighty. Thanks, Mike. Bye.","start_word":763,"end_word":766,"sentiment":"positive","sentiment_score":0.6338434219360352}],"average":{"sentiment":"neutral","sentiment_score":-0.05579564264421951}}}}