{"metadata":{"transaction_key":"deprecated","request_id":"019f3ad9-310b-7981-a385-dcaaf320b87c","sha256":"f089cac7c87214e7e8bc9a8e3507f37ed95236e5e486d202da516faa716d095e","created":"2026-07-07T04:32:21.271Z","duration":8.063937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":26,"output_tokens":26},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":26,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hi. Good afternoon, sir. Yeah. This is Abby from TechnoOne in Springfield.","confidence":0.99365234,"words":[{"word":"hello","start":2.3999999,"end":2.8999999,"confidence":0.986084,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.05880554020404816},{"word":"hi","start":3.1999998,"end":3.52,"confidence":0.83740234,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.6472944617271423},{"word":"good","start":3.52,"end":3.84,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.804931640625},{"word":"afternoon","start":3.84,"end":4.3199997,"confidence":0.99194336,"punctuated_word":"afternoon,","sentiment":"positive","sentiment_score":0.7512881755828857},{"word":"sir","start":4.3199997,"end":4.8199997,"confidence":0.99365234,"punctuated_word":"sir.","sentiment":"positive","sentiment_score":0.6230552196502686},{"word":"yeah","start":5.2,"end":5.44,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2856147289276123},{"word":"this","start":5.44,"end":5.6,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.17738652229309082},{"word":"is","start":5.6,"end":5.8399997,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1303110271692276},{"word":"abby","start":5.8399997,"end":6.08,"confidence":0.7011719,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.20285671949386597},{"word":"from","start":6.08,"end":6.3999996,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.26753532886505127},{"word":"technoone","start":6.3999996,"end":6.8999996,"confidence":0.5585124,"punctuated_word":"TechnoOne","sentiment":"neutral","sentiment_score":0.19381815195083615},{"word":"in","start":7.12,"end":7.44,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.12947256863117218},{"word":"springfield","start":7.44,"end":7.94,"confidence":0.9621582,"punctuated_word":"Springfield.","sentiment":"neutral","sentiment_score":0.14413487911224365}],"paragraphs":{"transcript":"\nHello? Hi. Good afternoon, sir. Yeah. This is Abby from TechnoOne in Springfield.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.05880554020404816},{"text":"Hi.","start":3.1999998,"end":3.52,"sentiment":"positive","sentiment_score":0.6472944617271423},{"text":"Good afternoon, sir.","start":3.52,"end":4.8199997,"sentiment":"positive","sentiment_score":0.7264250119527181},{"text":"Yeah.","start":5.2,"end":5.44,"sentiment":"neutral","sentiment_score":0.2856147289276123},{"text":"This is Abby from TechnoOne in Springfield.","start":5.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.17793074250221252}],"sentiment":"positive","sentiment_score":0.33973115109480345,"num_words":13,"start":2.3999999,"end":7.94}]}}]},{"alternatives":[{"transcript":"Abel speaking.","confidence":0.97802734,"words":[{"word":"abel","start":0.39999998,"end":0.9,"confidence":0.13122559,"punctuated_word":"Abel","sentiment":"neutral","sentiment_score":0.03816216439008713},{"word":"speaking","start":4.16,"end":4.66,"confidence":0.97802734,"punctuated_word":"speaking.","sentiment":"positive","sentiment_score":0.7494213581085205}],"paragraphs":{"transcript":"\nAbel speaking.","paragraphs":[{"sentences":[{"text":"Abel speaking.","start":0.39999998,"end":4.66,"sentiment":"positive","sentiment_score":0.3937917612493038}],"sentiment":"positive","sentiment_score":0.3937917612493038,"num_words":2,"start":0.39999998,"end":4.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Abel\n\nChannel 0: Hello? Hi. Good afternoon,\n\nChannel 1: speaking.\n\nChannel 0: sir. Yeah. This is Abby from TechnoOne in Springfield.","paragraphs":[{"sentences":[{"text":"Abel","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.03816216439008713}],"sentiment":"neutral","sentiment_score":0.03816216439008713,"channel":1,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Hello?","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.05880554020404816},{"text":"Hi.","start":3.1999998,"end":3.52,"sentiment":"positive","sentiment_score":0.6472944617271423},{"text":"Good afternoon,","start":3.52,"end":4.3199997,"sentiment":"positive","sentiment_score":0.7781099081039429}],"sentiment":"positive","sentiment_score":0.5655799545347691,"channel":0,"num_words":4,"start":2.3999999,"end":4.3199997},{"sentences":[{"text":"speaking.","start":4.16,"end":4.66,"sentiment":"positive","sentiment_score":0.7494213581085205}],"sentiment":"positive","sentiment_score":0.7494213581085205,"channel":1,"num_words":1,"start":4.16,"end":4.66},{"sentences":[{"text":"sir.","start":4.3199997,"end":4.8199997,"sentiment":"positive","sentiment_score":0.6230552196502686},{"text":"Yeah.","start":5.2,"end":5.44,"sentiment":"neutral","sentiment_score":0.2856147289276123},{"text":"This is Abby from TechnoOne in Springfield.","start":5.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.17793074250221252}],"sentiment":"neutral","sentiment_score":0.23935390512148538,"channel":0,"num_words":9,"start":4.3199997,"end":7.94}]},"summary":{"result":"success","short":"Abel Hello? Hi. Good afternoon, speaking. sir. Yeah. This is Abby from TechnoOne in Springfield."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Abel Hello?","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.04848385229706764},{"text":"Hi. Good afternoon, speaking. sir.","start_word":2,"end_word":6,"sentiment":"positive","sentiment_score":0.6970105767250061},{"text":"Yeah. This is Abby from TechnoOne in Springfield.","start_word":7,"end_word":14,"sentiment":"neutral","sentiment_score":0.20835380256175995}],"average":{"sentiment":"positive","sentiment_score":0.3717033312870906}}}}