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Yeah. Yeah. I feel confused. Are you from Philippines somewhere or I got are you no.\n\nNo. I know that's a personal matter. Like, I got the message. Someone is like, are you like, a Philippine phone number? It's you.\n\nYeah? Sir, Yeah. I saw the message. Just before I answer that, I'm asking, you live in Australia. Yeah?\n\nAre you handling this business from Philippine or from the Australia? So you're based on Victoria. Yeah? From Victoria? From Melbourne.\n\nMelbourne. Okay. Alright. Well, I'm confused because I thought it's just coming overseas. I don't want to deal with.\n\nAlright. Anyway, I'll send you the email now. Okay?","paragraphs":[{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":-0.00029805186204612255},{"text":"Yeah.","start":5.2,"end":5.7,"sentiment":"neutral","sentiment_score":-0.007614612579345703},{"text":"Yeah.","start":6.8799996,"end":7.2,"sentiment":"neutral","sentiment_score":-0.13606080412864685},{"text":"I feel confused.","start":7.2,"end":8.18,"sentiment":"negative","sentiment_score":-0.3955451349417369},{"text":"Are you from Philippines somewhere or I got are you no.","start":8.24,"end":15.035,"sentiment":"neutral","sentiment_score":-0.13893702964891086}],"sentiment":"neutral","sentiment_score":-0.1681715411490158,"num_words":17,"start":1.68,"end":15.035},{"sentences":[{"text":"No.","start":15.035,"end":15.195001,"sentiment":"neutral","sentiment_score":-0.22950877249240875},{"text":"I know that's a personal matter.","start":15.195001,"end":17.035,"sentiment":"neutral","sentiment_score":-0.18396420031785965},{"text":"Like, I got the message.","start":17.035,"end":18.395,"sentiment":"neutral","sentiment_score":-0.10438714176416397},{"text":"Someone is like, are you like, a Philippine phone number?","start":18.395,"end":21.055,"sentiment":"neutral","sentiment_score":-0.10639537274837493},{"text":"It's you.","start":24.715,"end":25.275,"sentiment":"neutral","sentiment_score":-0.05319676548242569}],"sentiment":"neutral","sentiment_score":-0.12606570590287447,"num_words":24,"start":15.035,"end":25.275},{"sentences":[{"text":"Yeah?","start":25.275,"end":25.775,"sentiment":"neutral","sentiment_score":-0.02442776784300804},{"text":"Sir, Yeah.","start":26.875,"end":30.32,"sentiment":"neutral","sentiment_score":-0.01575340237468481},{"text":"I saw the message.","start":30.32,"end":31.36,"sentiment":"neutral","sentiment_score":-0.03451899066567421},{"text":"Just before I answer that, I'm asking, you live in Australia.","start":31.36,"end":35.86,"sentiment":"neutral","sentiment_score":-0.04497716423462738},{"text":"Yeah?","start":35.92,"end":36.42,"sentiment":"neutral","sentiment_score":-0.03460312634706497}],"sentiment":"neutral","sentiment_score":-0.03807170885173898,"num_words":19,"start":25.275,"end":36.42},{"sentences":[{"text":"Are you handling this business from Philippine or from the Australia?","start":40.585,"end":44.285,"sentiment":"neutral","sentiment_score":-0.04713579470461065},{"text":"So you're based on Victoria.","start":47.225,"end":48.844997,"sentiment":"neutral","sentiment_score":-0.02676650620996952},{"text":"Yeah?","start":48.905,"end":49.405,"sentiment":"neutral","sentiment_score":-0.017506569623947144},{"text":"From Victoria?","start":59.62,"end":60.36,"sentiment":"neutral","sentiment_score":-0.01777357282117009},{"text":"From Melbourne.","start":64.82,"end":65.64,"sentiment":"neutral","sentiment_score":-0.01779997255653143}],"sentiment":"neutral","sentiment_score":-0.035284758722853096,"num_words":21,"start":40.585,"end":65.64},{"sentences":[{"text":"Melbourne.","start":66.02,"end":66.52,"sentiment":"neutral","sentiment_score":-0.022189423441886905},{"text":"Okay.","start":66.979996,"end":67.479996,"sentiment":"neutral","sentiment_score":-0.02461598999798298},{"text":"Alright.","start":68.185005,"end":68.505005,"sentiment":"neutral","sentiment_score":-0.06756036728620529},{"text":"Well, I'm confused because I thought it's just coming overseas.","start":68.505005,"end":70.985,"sentiment":"negative","sentiment_score":-0.45065378248691557},{"text":"I don't want to deal with.","start":70.985,"end":72.285,"sentiment":"negative","sentiment_score":-0.6133301556110382}],"sentiment":"negative","sentiment_score":-0.43688865996112947,"num_words":19,"start":66.02,"end":72.285},{"sentences":[{"text":"Alright.","start":72.825005,"end":73.145004,"sentiment":"neutral","sentiment_score":-0.05661755055189133},{"text":"Anyway, I'll send you the email now.","start":73.145004,"end":74.825005,"sentiment":"neutral","sentiment_score":0.00042139658970492225},{"text":"Okay?","start":74.825005,"end":75.325005,"sentiment":"neutral","sentiment_score":0.023324480280280113}],"sentiment":"neutral","sentiment_score":-0.0033714771270751953,"num_words":9,"start":72.825005,"end":75.325005}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello,\n\nChannel 1: Hello?\n\nChannel 0: Samuel? This is\n\nChannel 1: Yeah.\n\nChannel 0: Tarleen again.\n\nChannel 1: Yeah. I feel confused. Are you from Philippines somewhere or I got\n\nChannel 0: Mhmm. Yes.\n\nChannel 1: are you\n\nChannel 0: I am from I'm\n\nChannel 1: no.\n\nChannel 0: from\n\nChannel 1: No. I know that's a personal matter. Like, I got the message. Someone is like, are you like, a Philippine phone number?\n\nChannel 0: Yes. Mhmm. It's me.\n\nChannel 1: It's you. Yeah? Sir,\n\nChannel 0: Yes. Yes. Have you got my\n\nChannel 1: Yeah. I saw the message. Just before I answer that,\n\nChannel 0: message?\n\nChannel 1: I'm asking, you live in Australia. Yeah? Are you handling this business from Philippine or from the Australia?\n\nChannel 0: From Australia.\n\nChannel 1: So you're based on Victoria. Yeah?\n\nChannel 0: I'm handling from Australia as well.\n\nChannel 1: From Victoria?\n\nChannel 0: From Melbourne. Australia\n\nChannel 1: From\n\nChannel 0: Melbourne.\n\nChannel 1: Melbourne. Melbourne.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Alright. Well, I'm confused because I thought it's just coming overseas. I don't want to deal with. Alright. Anyway, I'll send you the email now.\n\nOkay?\n\nChannel 0: Alright. Thank you so much, Amal. Alright.","paragraphs":[{"sentences":[{"text":"Hello,","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":-0.0014553116634488106}],"sentiment":"neutral","sentiment_score":-0.0014553116634488106,"channel":0,"num_words":1,"start":0.96,"end":1.46},{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":-0.00029805186204612255}],"sentiment":"neutral","sentiment_score":-0.00029805186204612255,"channel":1,"num_words":1,"start":1.68,"end":2.1799998},{"sentences":[{"text":"Samuel?","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":-0.002417250769212842},{"text":"This 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I'm confused because I thought it's just coming overseas.","start":68.505005,"end":70.985,"sentiment":"negative","sentiment_score":-0.45065378248691557},{"text":"I don't want to deal with.","start":70.985,"end":72.285,"sentiment":"negative","sentiment_score":-0.6133301556110382},{"text":"Alright.","start":72.825005,"end":73.145004,"sentiment":"neutral","sentiment_score":-0.05661755055189133},{"text":"Anyway, I'll send you the email 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customer is confused and asks if the agent is from Philippines or from Australia. The agent confirms they are from Australia and the customer explains they want to avoid dealing with the issue and will send an email instead. The call ends with the customer thanking the agent."},"intents":{"segments":[{"text":"Hello, Hello? Samuel? This is Yeah. Tarleen again. Yeah.","start_word":1,"end_word":9,"intents":[{"intent":"Request call","confidence_score":0.000008742405}]},{"text":"Samuel? This is Yeah. Tarleen again. Yeah.","start_word":2,"end_word":8,"intents":[{"intent":"Contact samuel","confidence_score":0.003184692}]},{"text":"are you I am from I'm no. from No. I know that's a personal matter. Like, I got the message. Someone is like, are you like, a Philippine phone number? Yes. Mhmm. It's me. It's you. Yeah? Yes.","start_word":22,"end_word":59,"intents":[{"intent":"Confirm identity","confidence_score":0.113061786}]}]},"sentiments":{"segments":[{"text":"Hello, Hello? Samuel? This is Yeah. Tarleen again. Yeah.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":-0.027772413566708565},{"text":"I feel confused.","start_word":9,"end_word":11,"sentiment":"negative","sentiment_score":-0.3841300010681152},{"text":"Are you from Philippines somewhere or I got Mhmm. Yes. are you I am from I'm no. from No. I know that's a personal matter. Like, I got the message. Someone is like, are you like, a Philippine phone number? Yes. Mhmm. It's me. It's you. Yeah? Yes. Sir, Yes. Have you got my Yeah. I saw the message. Just before I answer that, message? I'm asking, you live in Australia. Yeah? Are you handling this business from Philippine or from the Australia? From Australia. So you're based on Victoria. Yeah? I'm handling from Australia as well. From Victoria? From Melbourne. Australia From Melbourne. Melbourne. Melbourne. Mhmm. Okay. Mhmm. 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