{"metadata":{"transaction_key":"deprecated","request_id":"019f34e8-8ccc-7c30-91b2-5aa2898597b0","sha256":"0d439f4a0b7d1f374347e7ab463564ad31649a6d35bc87a2f0cd9197b4d29772","created":"2026-07-06T00:51:24.396Z","duration":8.783937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":27,"output_tokens":27},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":27,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"You have reached Vince Kane at Origin Energy. I'm unable to take your call. Please leave your name, number,","confidence":0.9980469,"words":[{"word":"you","start":1.4399999,"end":1.68,"confidence":0.76708984,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.3001122772693634},{"word":"have","start":1.68,"end":1.8399999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2817167043685913},{"word":"reached","start":1.8399999,"end":2.24,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.18127785623073575},{"word":"vince","start":2.24,"end":2.6399999,"confidence":0.85498047,"punctuated_word":"Vince","sentiment":"neutral","sentiment_score":-0.05172449350357056},{"word":"kane","start":2.6399999,"end":3.1399999,"confidence":0.46972656,"punctuated_word":"Kane","sentiment":"neutral","sentiment_score":-0.09667176008224489},{"word":"at","start":3.1999998,"end":3.52,"confidence":0.9941406,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.14945699274539948},{"word":"origin","start":3.52,"end":4.0,"confidence":0.78515625,"punctuated_word":"Origin","sentiment":"neutral","sentiment_score":-0.25208622217178345},{"word":"energy","start":4.0,"end":4.5,"confidence":0.9975586,"punctuated_word":"Energy.","sentiment":"neutral","sentiment_score":-0.11967863887548448},{"word":"i'm","start":4.96,"end":5.2799997,"confidence":0.9367676,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.7761825919151306},{"word":"unable","start":5.2799997,"end":5.7599998,"confidence":1.0,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.7864448428153992},{"word":"to","start":5.7599998,"end":5.92,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8196099996566772},{"word":"take","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8507018089294434},{"word":"your","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8754130005836487},{"word":"call","start":6.3999996,"end":6.7999997,"confidence":0.9980469,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.8259545564651489},{"word":"please","start":6.7999997,"end":7.12,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.58560711145401},{"word":"leave","start":7.12,"end":7.44,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.4271596670150757},{"word":"your","start":7.44,"end":7.68,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3755004405975342},{"word":"name","start":7.68,"end":8.16,"confidence":0.98828125,"punctuated_word":"name,","sentiment":"negative","sentiment_score":-0.3683934807777405},{"word":"number","start":8.16,"end":8.66,"confidence":0.7348633,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.30651986598968506}],"paragraphs":{"transcript":"\nYou have reached Vince Kane at Origin Energy. I'm unable to take your call. Please leave your name, number,","paragraphs":[{"sentences":[{"text":"You have reached Vince Kane at Origin Energy.","start":1.4399999,"end":4.5,"sentiment":"neutral","sentiment_score":-0.17909061815589666},{"text":"I'm unable to take your call.","start":4.96,"end":6.7999997,"sentiment":"negative","sentiment_score":-0.8223844667275747},{"text":"Please leave your name, number,","start":6.7999997,"end":8.66,"sentiment":"negative","sentiment_score":-0.4126361131668091}],"sentiment":"negative","sentiment_score":-0.4436953848129825,"num_words":19,"start":1.4399999,"end":8.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have reached Vince Kane at Origin Energy. I'm unable to take your call. Please leave your name, number,","paragraphs":[{"sentences":[{"text":"You have reached Vince Kane at Origin Energy.","start":1.4399999,"end":4.5,"sentiment":"neutral","sentiment_score":-0.17909061815589666},{"text":"I'm unable to take your call.","start":4.96,"end":6.7999997,"sentiment":"negative","sentiment_score":-0.8223844667275747},{"text":"Please leave your name, number,","start":6.7999997,"end":8.66,"sentiment":"negative","sentiment_score":-0.4126361131668091}],"sentiment":"negative","sentiment_score":-0.4436953848129825,"channel":1,"num_words":19,"start":1.4399999,"end":8.66}]},"summary":{"result":"success","short":"You have reached Vince Kane at Origin Energy. I'm unable to take your call. Please leave your name, number,"},"intents":{"segments":[{"text":"I'm unable to take your call.","start_word":8,"end_word":13,"intents":[{"intent":"Request callback","confidence_score":0.02055624}]}]},"sentiments":{"segments":[{"text":"You have reached Vince Kane at Origin Energy.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":-0.1649075299501419},{"text":"I'm unable to take your call. Please leave your name, number,","start_word":8,"end_word":18,"sentiment":"negative","sentiment_score":-0.6546305418014526}],"average":{"sentiment":"negative","sentiment_score":-0.4732516253436053}}}}