{"metadata":{"transaction_key":"deprecated","request_id":"019f3591-e1fc-7583-bc5b-1ee9356fd7d5","sha256":"c4076c860738495f1b3445cbebdad35fe4a0286e41e1f51b802c2ea0eeee25eb","created":"2026-07-06T03:56:22.021Z","duration":60.191936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":155,"output_tokens":40},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":175,"output_tokens":175},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":175,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. Yes. I'm trying to get ahold of Martin in the IT department. Oh, it's alright. You know, I actually tried calling him. I just tried this so that I can find out because he was not answering, but it's okay. I'll I'll try to call him back later. You have a great day.","confidence":0.9975586,"words":[{"word":"oh","start":31.539999,"end":31.859999,"confidence":0.98779297,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0095632616430521},{"word":"hi","start":31.859999,"end":32.18,"confidence":0.9941406,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":-0.003027963452041149},{"word":"yes","start":32.18,"end":32.579998,"confidence":0.99853516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.007723812013864517},{"word":"i'm","start":32.579998,"end":32.98,"confidence":0.9099121,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.035918645560741425},{"word":"trying","start":32.98,"end":33.22,"confidence":0.9970703,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.04185393452644348},{"word":"to","start":33.22,"end":33.3,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.036550432443618774},{"word":"get","start":33.3,"end":33.54,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.04855501279234886},{"word":"ahold","start":33.54,"end":33.86,"confidence":0.7866211,"punctuated_word":"ahold","sentiment":"neutral","sentiment_score":-0.03501687943935394},{"word":"of","start":33.86,"end":34.1,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05525503680109978},{"word":"martin","start":34.1,"end":34.6,"confidence":0.99609375,"punctuated_word":"Martin","sentiment":"neutral","sentiment_score":-0.044460490345954895},{"word":"in","start":34.739998,"end":34.899998,"confidence":0.9902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03750530257821083},{"word":"the","start":34.899998,"end":35.14,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0379081666469574},{"word":"it","start":35.14,"end":35.64,"confidence":0.9980469,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.03960728645324707},{"word":"department","start":35.7,"end":36.2,"confidence":0.99365234,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":-0.06063449755311012},{"word":"oh","start":45.555,"end":45.875,"confidence":0.88061523,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.04370620101690293},{"word":"it's","start":45.875,"end":46.274998,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.057232197374105453},{"word":"alright","start":46.274998,"end":46.774998,"confidence":0.9975586,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.00004851818084716797},{"word":"you","start":46.914997,"end":47.074997,"confidence":0.5229492,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.04630231112241745},{"word":"know","start":47.074997,"end":47.235,"confidence":0.9802246,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.06261783093214035},{"word":"i","start":47.235,"end":47.394997,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12746044993400574},{"word":"actually","start":47.394997,"end":47.795,"confidence":0.99609375,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.11298910528421402},{"word":"tried","start":47.795,"end":48.114998,"confidence":1.0,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.16940352320671082},{"word":"calling","start":48.114998,"end":48.515,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.17255407571792605},{"word":"him","start":48.515,"end":48.995,"confidence":0.99609375,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":-0.20820876955986023},{"word":"i","start":48.995,"end":49.155,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1864526569843292},{"word":"just","start":49.155,"end":49.394997,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1678122878074646},{"word":"tried","start":49.394997,"end":49.715,"confidence":0.99609375,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.22079390287399292},{"word":"this","start":49.715,"end":49.954998,"confidence":0.9658203,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.26815858483314514},{"word":"so","start":49.954998,"end":50.035,"confidence":0.98291016,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.2087716907262802},{"word":"that","start":50.035,"end":50.535,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.18608717620372772},{"word":"i","start":50.914997,"end":50.995,"confidence":0.9819336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18783831596374512},{"word":"can","start":50.995,"end":51.155,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.21536074578762057},{"word":"find","start":51.155,"end":51.475,"confidence":0.99121094,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.20831085741519928},{"word":"out","start":51.475,"end":51.635,"confidence":0.9980469,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.19187766313552856},{"word":"because","start":51.635,"end":52.135,"confidence":0.5761719,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.23035597801208496},{"word":"he","start":52.195,"end":52.434998,"confidence":0.9038086,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.32021307945251465},{"word":"was","start":52.434998,"end":52.594997,"confidence":0.99902344,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.3880489468574524},{"word":"not","start":52.594997,"end":52.915,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3593483567237854},{"word":"answering","start":52.915,"end":53.394997,"confidence":0.8293457,"punctuated_word":"answering,","sentiment":"neutral","sentiment_score":-0.32976120710372925},{"word":"but","start":53.394997,"end":53.894997,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.18154339492321017},{"word":"it's","start":54.274998,"end":54.594997,"confidence":0.9108887,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1757434606552124},{"word":"okay","start":54.594997,"end":54.995,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.034052278846502304},{"word":"i'll","start":54.995,"end":55.394997,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07529252767562866},{"word":"i'll","start":55.394997,"end":55.555,"confidence":0.8532715,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07435549795627594},{"word":"try","start":55.555,"end":55.795,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.0022554323077201843},{"word":"to","start":55.795,"end":55.875,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.021805033087730408},{"word":"call","start":55.875,"end":56.114998,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.018734514713287354},{"word":"him","start":56.114998,"end":56.274998,"confidence":0.9970703,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.01448771357536316},{"word":"back","start":56.274998,"end":56.515,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.0011895745992660522},{"word":"later","start":56.515,"end":56.914997,"confidence":1.0,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":0.04501784220337868},{"word":"you","start":56.914997,"end":57.074997,"confidence":0.9902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.3245790898799896},{"word":"have","start":57.074997,"end":57.235,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.4465462863445282},{"word":"a","start":57.235,"end":57.315,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.28544938564300537},{"word":"great","start":57.315,"end":57.555,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.6633503437042236},{"word":"day","start":57.555,"end":58.055,"confidence":0.9980469,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5794381499290466}],"paragraphs":{"transcript":"\nOh, hi. Yes. I'm trying to get ahold of Martin in the IT department. Oh, it's alright. You know, I actually tried calling him.\n\nI just tried this so that I can find out because he was not answering, but it's okay. I'll I'll try to call him back later. You have a great day.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":31.539999,"end":32.18,"sentiment":"neutral","sentiment_score":-0.006295612547546624},{"text":"Yes.","start":32.18,"end":32.579998,"sentiment":"neutral","sentiment_score":-0.007723812013864517},{"text":"I'm trying to get ahold of Martin in the IT department.","start":32.579998,"end":36.2,"sentiment":"neutral","sentiment_score":-0.043024153194644234},{"text":"Oh, it's alright.","start":45.555,"end":46.774998,"sentiment":"neutral","sentiment_score":-0.033629960070053734},{"text":"You know, I actually tried calling him.","start":46.914997,"end":48.995,"sentiment":"neutral","sentiment_score":-0.12850515225103923}],"sentiment":"neutral","sentiment_score":-0.06225027784239501,"num_words":24,"start":31.539999,"end":48.995},{"sentences":[{"text":"I just tried this so that I can find out because he was not answering, but it's okay.","start":48.995,"end":54.995,"sentiment":"neutral","sentiment_score":-0.22558503246141803},{"text":"I'll I'll try to call him back later.","start":54.995,"end":56.914997,"sentiment":"neutral","sentiment_score":0.027722944971174},{"text":"You have a great day.","start":56.914997,"end":58.055,"sentiment":"positive","sentiment_score":0.4598726511001587}],"sentiment":"neutral","sentiment_score":-0.04965754093662385,"num_words":31,"start":48.995,"end":58.055}]}}]},{"alternatives":[{"transcript":"Hello, and thank you for calling Ace Training. At any time, press the star key to get a callback request instead. Please note that this call may be recorded for training and quality assurance purposes. Speaking. How can I help you? Okay. Now I can't put you through. If you wanna give me your details, I can send you an email. I sent him an email. Okay. Thank you. Bye bye.","confidence":1.0,"words":[{"word":"hello","start":0.39999998,"end":0.88,"confidence":0.9477539,"punctuated_word":"Hello,","sentiment":"positive","sentiment_score":0.47722822427749634},{"word":"and","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4972697794437408},{"word":"thank","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.6630871891975403},{"word":"you","start":1.36,"end":1.52,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5518918037414551},{"word":"for","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5274755358695984},{"word":"calling","start":1.68,"end":2.0,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.5798459053039551},{"word":"ace","start":2.0,"end":2.32,"confidence":0.79003906,"punctuated_word":"Ace","sentiment":"positive","sentiment_score":0.6407158970832825},{"word":"training","start":2.32,"end":2.82,"confidence":0.9680176,"punctuated_word":"Training.","sentiment":"positive","sentiment_score":0.6748639345169067},{"word":"at","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"At","sentiment":"positive","sentiment_score":0.427895724773407},{"word":"any","start":3.36,"end":3.6,"confidence":0.97509766,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.2704187333583832},{"word":"time","start":3.6,"end":4.1,"confidence":0.9975586,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.14254574477672577},{"word":"press","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.10543818771839142},{"word":"the","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15156389772891998},{"word":"star","start":4.64,"end":4.96,"confidence":0.9970703,"punctuated_word":"star","sentiment":"neutral","sentiment_score":0.10236463695764542},{"word":"key","start":4.96,"end":5.3599997,"confidence":0.9980469,"punctuated_word":"key","sentiment":"neutral","sentiment_score":0.1541263312101364},{"word":"to","start":5.3599997,"end":5.44,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17527833580970764},{"word":"get","start":5.44,"end":5.68,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.20248103141784668},{"word":"a","start":5.68,"end":5.92,"confidence":0.97314453,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.28063899278640747},{"word":"callback","start":5.92,"end":6.3999996,"confidence":0.99609375,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.17661741375923157},{"word":"request","start":6.3999996,"end":6.8799996,"confidence":1.0,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.2046379595994949},{"word":"instead","start":6.8799996,"end":7.3799996,"confidence":0.9995117,"punctuated_word":"instead.","sentiment":"neutral","sentiment_score":0.17175528407096863},{"word":"please","start":8.0,"end":8.32,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.023791685700416565},{"word":"note","start":8.32,"end":8.639999,"confidence":1.0,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.003917369991540909},{"word":"that","start":8.639999,"end":8.8,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.012433676049113274},{"word":"this","start":8.8,"end":9.04,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0069837383925914764},{"word":"call","start":9.04,"end":9.28,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.001323863863945007},{"word":"may","start":9.28,"end":9.44,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.035212673246860504},{"word":"be","start":9.44,"end":9.599999,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.02764669433236122},{"word":"recorded","start":9.599999,"end":10.08,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.006140574812889099},{"word":"for","start":10.08,"end":10.32,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.014370022341609},{"word":"training","start":10.32,"end":10.639999,"confidence":1.0,"punctuated_word":"training","sentiment":"neutral","sentiment_score":0.020925864577293396},{"word":"and","start":10.639999,"end":10.8,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.000603310763835907},{"word":"quality","start":10.8,"end":11.2,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":0.010525688529014587},{"word":"assurance","start":11.2,"end":11.679999,"confidence":1.0,"punctuated_word":"assurance","sentiment":"neutral","sentiment_score":0.01685740426182747},{"word":"purposes","start":11.679999,"end":12.179999,"confidence":0.9741211,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":0.034431349486112595},{"word":"speaking","start":29.14,"end":29.64,"confidence":0.66186523,"punctuated_word":"Speaking.","sentiment":"neutral","sentiment_score":0.09547672420740128},{"word":"how","start":29.699999,"end":29.86,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.1539434790611267},{"word":"can","start":29.86,"end":30.1,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.12079161405563354},{"word":"i","start":30.1,"end":30.18,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13221243023872375},{"word":"help","start":30.18,"end":30.34,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.08414660394191742},{"word":"you","start":30.34,"end":30.84,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.10352793335914612},{"word":"okay","start":38.42,"end":38.9,"confidence":0.99316406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0606113001704216},{"word":"now","start":38.9,"end":39.14,"confidence":0.98828125,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.1348314881324768},{"word":"i","start":39.14,"end":39.3,"confidence":0.96240234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22648614645004272},{"word":"can't","start":39.3,"end":39.54,"confidence":0.89086914,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.21819636225700376},{"word":"put","start":39.54,"end":39.7,"confidence":0.9980469,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.20911654829978943},{"word":"you","start":39.7,"end":39.86,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2196579277515411},{"word":"through","start":39.86,"end":40.1,"confidence":0.9951172,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":-0.2525746822357178},{"word":"if","start":40.1,"end":40.26,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.17800524830818176},{"word":"you","start":40.26,"end":40.34,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09757879376411438},{"word":"wanna","start":40.34,"end":40.66,"confidence":0.98291016,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.07149918377399445},{"word":"give","start":40.66,"end":40.739998,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.06672990322113037},{"word":"me","start":40.739998,"end":40.9,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.08726431429386139},{"word":"your","start":40.9,"end":41.14,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.08158745616674423},{"word":"details","start":41.14,"end":41.54,"confidence":0.99316406,"punctuated_word":"details,","sentiment":"neutral","sentiment_score":-0.09013666212558746},{"word":"i","start":41.54,"end":41.62,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.094614639878273},{"word":"can","start":41.62,"end":41.86,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.09564283490180968},{"word":"send","start":41.86,"end":42.1,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.12493623048067092},{"word":"you","start":42.1,"end":42.26,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12996333837509155},{"word":"an","start":42.26,"end":42.5,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.11286842077970503},{"word":"email","start":42.5,"end":42.9,"confidence":0.779541,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.13079431653022766},{"word":"i","start":42.9,"end":43.059998,"confidence":0.94628906,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07197360694408417},{"word":"sent","start":43.059998,"end":43.3,"confidence":0.7895508,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.06391352415084839},{"word":"him","start":43.3,"end":43.46,"confidence":0.99902344,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.11741919815540314},{"word":"an","start":43.46,"end":43.7,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.06465747952461243},{"word":"email","start":43.7,"end":44.2,"confidence":0.9797363,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.08482334017753601},{"word":"okay","start":57.235,"end":57.735,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.3691281080245972},{"word":"thank","start":58.035,"end":58.355,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6346949338912964},{"word":"you","start":58.355,"end":58.675003,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.557950496673584},{"word":"bye","start":58.675003,"end":58.835,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.30267781019210815},{"word":"bye","start":58.835,"end":59.335,"confidence":0.99853516,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.192695289850235}],"paragraphs":{"transcript":"\nHello, and thank you for calling Ace Training. At any time, press the star key to get a callback request instead. Please note that this call may be recorded for training and quality assurance purposes. Speaking. How can I help you?\n\nOkay. Now I can't put you through. If you wanna give me your details, I can send you an email. I sent him an email. Okay.\n\nThank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, and thank you for calling Ace Training.","start":0.39999998,"end":2.82,"sentiment":"positive","sentiment_score":0.5765472836792469},{"text":"At any time, press the star key to get a callback request instead.","start":3.1999998,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.19736632876671278},{"text":"Please note that this call may be recorded for training and quality assurance purposes.","start":8.0,"end":12.179999,"sentiment":"neutral","sentiment_score":0.0005987526050635747},{"text":"Speaking.","start":29.14,"end":29.64,"sentiment":"neutral","sentiment_score":0.09547672420740128},{"text":"How can I help you?","start":29.699999,"end":30.84,"sentiment":"neutral","sentiment_score":0.11892441213130951}],"sentiment":"neutral","sentiment_score":0.19211272840819707,"num_words":41,"start":0.39999998,"end":30.84},{"sentences":[{"text":"Okay.","start":38.42,"end":38.9,"sentiment":"neutral","sentiment_score":-0.0606113001704216},{"text":"Now I can't put you through.","start":38.9,"end":40.1,"sentiment":"neutral","sentiment_score":-0.21014385918776193},{"text":"If you wanna give me your details, I can send you an email.","start":40.1,"end":42.9,"sentiment":"neutral","sentiment_score":-0.1047401032768763},{"text":"I sent him an email.","start":42.9,"end":44.2,"sentiment":"neutral","sentiment_score":-0.08055742979049682},{"text":"Okay.","start":57.235,"end":57.735,"sentiment":"positive","sentiment_score":0.3691281080245972}],"sentiment":"neutral","sentiment_score":-0.10449057072401047,"num_words":26,"start":38.42,"end":57.735},{"sentences":[{"text":"Thank you.","start":58.035,"end":58.675003,"sentiment":"positive","sentiment_score":0.5963227152824402},{"text":"Bye bye.","start":58.675003,"end":59.335,"sentiment":"neutral","sentiment_score":0.24768655002117157}],"sentiment":"positive","sentiment_score":0.4220046326518059,"num_words":4,"start":58.035,"end":59.335}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello, and thank you for calling Ace Training. At any time, press the star key to get a callback request instead. Please note that this call may be recorded for training and quality assurance purposes. Speaking. How can I help you?\n\nChannel 0: Oh, hi. Yes. I'm trying to get ahold of Martin in the IT department.\n\nChannel 1: Okay. Now I can't put you through. If you wanna give me your details, I can send you an email. I sent him an email.\n\nChannel 0: Oh, it's alright. You know, I actually tried calling him. I just tried this so that I can find out because he was not answering, but it's okay. I'll I'll try to call him back later. You have\n\nChannel 1: Okay.\n\nChannel 0: a great day.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, and thank you for calling Ace Training.","start":0.39999998,"end":2.82,"sentiment":"positive","sentiment_score":0.5765472836792469},{"text":"At any time, press the star key to get a callback request instead.","start":3.1999998,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.19736632876671278},{"text":"Please note that this call may be recorded for training and quality assurance purposes.","start":8.0,"end":12.179999,"sentiment":"neutral","sentiment_score":0.0005987526050635747},{"text":"Speaking.","start":29.14,"end":29.64,"sentiment":"neutral","sentiment_score":0.09547672420740128},{"text":"How can I help you?","start":29.699999,"end":30.84,"sentiment":"neutral","sentiment_score":0.11892441213130951}],"sentiment":"neutral","sentiment_score":0.19211272840819707,"channel":1,"num_words":41,"start":0.39999998,"end":30.84},{"sentences":[{"text":"Oh, hi.","start":31.539999,"end":32.18,"sentiment":"neutral","sentiment_score":-0.006295612547546624},{"text":"Yes.","start":32.18,"end":32.579998,"sentiment":"neutral","sentiment_score":-0.007723812013864517},{"text":"I'm trying to get ahold of Martin in the IT department.","start":32.579998,"end":36.2,"sentiment":"neutral","sentiment_score":-0.043024153194644234}],"sentiment":"neutral","sentiment_score":-0.03525576587500317,"channel":0,"num_words":14,"start":31.539999,"end":36.2},{"sentences":[{"text":"Okay.","start":38.42,"end":38.9,"sentiment":"neutral","sentiment_score":-0.0606113001704216},{"text":"Now I can't put you through.","start":38.9,"end":40.1,"sentiment":"neutral","sentiment_score":-0.21014385918776193},{"text":"If you wanna give me your details, I can send you an email.","start":40.1,"end":42.9,"sentiment":"neutral","sentiment_score":-0.1047401032768763},{"text":"I sent him an email.","start":42.9,"end":44.2,"sentiment":"neutral","sentiment_score":-0.08055742979049682}],"sentiment":"neutral","sentiment_score":-0.12343531787395477,"channel":1,"num_words":25,"start":38.42,"end":44.2},{"sentences":[{"text":"Oh, it's alright.","start":45.555,"end":46.774998,"sentiment":"neutral","sentiment_score":-0.033629960070053734},{"text":"You know, I actually tried calling him.","start":46.914997,"end":48.995,"sentiment":"neutral","sentiment_score":-0.12850515225103923},{"text":"I just tried this so that I can find out because he was not answering, but it's okay.","start":48.995,"end":54.995,"sentiment":"neutral","sentiment_score":-0.22558503246141803},{"text":"I'll I'll try to call him back later.","start":54.995,"end":56.914997,"sentiment":"neutral","sentiment_score":0.027722944971174},{"text":"You have","start":56.914997,"end":57.235,"sentiment":"positive","sentiment_score":0.3855626881122589}],"sentiment":"neutral","sentiment_score":-0.10705388405997503,"channel":0,"num_words":38,"start":45.555,"end":57.235},{"sentences":[{"text":"Okay.","start":57.235,"end":57.735,"sentiment":"positive","sentiment_score":0.3691281080245972}],"sentiment":"positive","sentiment_score":0.3691281080245972,"channel":1,"num_words":1,"start":57.235,"end":57.735},{"sentences":[{"text":"a great day.","start":57.235,"end":58.055,"sentiment":"positive","sentiment_score":0.5094126264254252}],"sentiment":"positive","sentiment_score":0.5094126264254252,"channel":0,"num_words":3,"start":57.235,"end":58.055},{"sentences":[{"text":"Thank you.","start":58.035,"end":58.675003,"sentiment":"positive","sentiment_score":0.5963227152824402},{"text":"Bye bye.","start":58.675003,"end":59.335,"sentiment":"neutral","sentiment_score":0.24768655002117157}],"sentiment":"positive","sentiment_score":0.4220046326518059,"channel":1,"num_words":4,"start":58.035,"end":59.335}]},"summary":{"result":"success","short":"The caller is trying to reach Martin in the IT department but is unable to transfer the call. The agent offers to send an email to Martin and suggests calling back later. The call ends politely."},"intents":{"segments":[{"text":"I'm trying to get ahold of Martin in the IT department. Okay.","start_word":44,"end_word":55,"intents":[{"intent":"Contact martin","confidence_score":0.255763}]},{"text":"If you wanna give me your details, I can send you an email. I sent him an email.","start_word":62,"end_word":79,"intents":[{"intent":"Provide details","confidence_score":0.05232875},{"intent":"Send email","confidence_score":0.25569716}]}]},"sentiments":{"segments":[{"text":"Hello, and thank you for calling Ace Training.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.5764470100402832},{"text":"At any time, press the star key to get a callback request instead. Please note that this call may be recorded for training and quality assurance purposes. Speaking. How can I help you? Oh, hi. Yes. I'm trying to get ahold of Martin in the IT department. Okay. Now I can't put you through. If you wanna give me your details, I can send you an email. I sent him an email. Oh, it's alright. You know, I actually tried calling him. I just tried this so that I can find out because he was not answering, but it's okay. I'll I'll try to call him back later.","start_word":8,"end_word":115,"sentiment":"neutral","sentiment_score":-0.044724006205797195},{"text":"You have a Okay. great day. Thank you.","start_word":116,"end_word":123,"sentiment":"positive","sentiment_score":0.4710919260978699},{"text":"Bye bye.","start_word":124,"end_word":125,"sentiment":"neutral","sentiment_score":0.2755453288555145}],"average":{"sentiment":"neutral","sentiment_score":0.0352922739301409}}}}