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There is some confusion over the beginning number, but ultimately the customer thanks the agent and ends the call."},"intents":{"segments":[{"text":"What's the telephone number for home care? The normal one is Yeah.","start_word":5,"end_word":16,"intents":[{"intent":"Requesting phone number","confidence_score":0.0011307448}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Just a quickie. What's the telephone number for home care? The normal one is Yeah. 4 That 8 we give one. out to clients? Yeah. 481 What's the beginning number on it? 95810481. Oh, 9581, not 95 Yeah. 35. No. The ones that start with a 3 is 9535. Okay.","start_word":0,"end_word":51,"sentiment":"neutral","sentiment_score":0.014273855835199356},{"text":"Super. Thank you.","start_word":52,"end_word":54,"sentiment":"positive","sentiment_score":0.6600580811500549},{"text":"Yep. Alright. No worries.","start_word":55,"end_word":58,"sentiment":"neutral","sentiment_score":0.277920663356781},{"text":"Thanks. Thanks.","start_word":59,"end_word":60,"sentiment":"positive","sentiment_score":0.49474820494651794},{"text":"Alright. Bye. Bye.","start_word":61,"end_word":63,"sentiment":"neutral","sentiment_score":0.21023735404014587}],"average":{"sentiment":"neutral","sentiment_score":0.09870395660400393}}}}