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afternoon, Raymond. Ross here from Tech Home. How are you? Yeah. Yeah.\n\nI'm actually just getting back to you for checking the order has been placed or not yet. Okay. Like, as you mentioned last time, the stock was going to arrive on August 11. Right? Sorry?\n\nTwenty five units. But you mentioned last time if you order from two different warehouses, there will be two different free charges. Yep. Yeah. Do check when the stock is coming in.\n\nAnd do let me know if the stock has arrived. So I'll update customer for the rest 15. Like, it was total after 40 units. Right? So first, we'll order 25.\n\nRight now, 25 we need. 25 we need. And he was after more units. I'll just ask him when the stock arrives. I'll ask the customer if he's like, if he needs more.\n\nAlright? Okay. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Raymond.","start":6.7999997,"end":8.42,"sentiment":"positive","sentiment_score":0.37078242500623065},{"text":"Ross here from Tech Home.","start":8.639999,"end":10.9,"sentiment":"neutral","sentiment_score":0.24118997156620026},{"text":"How are you?","start":14.765,"end":15.585,"sentiment":"neutral","sentiment_score":0.16220482190450033},{"text":"Yeah.","start":19.005001,"end":19.505001,"sentiment":"neutral","sentiment_score":0.12409723550081252},{"text":"Yeah.","start":20.045,"end":20.365,"sentiment":"neutral","sentiment_score":0.08634969592094421}],"sentiment":"neutral","sentiment_score":0.23195065615268853,"num_words":13,"start":6.7999997,"end":20.365},{"sentences":[{"text":"I'm actually just getting back to you for checking the order has been placed or not yet.","start":20.365,"end":27.84,"sentiment":"neutral","sentiment_score":0.06592072721789866},{"text":"Okay.","start":43.445,"end":43.945,"sentiment":"neutral","sentiment_score":0.06431100517511368},{"text":"Like, as you mentioned last time, the stock was going to arrive on August 11.","start":44.085,"end":49.225,"sentiment":"neutral","sentiment_score":0.024444716920455297},{"text":"Right?","start":49.285,"end":49.785,"sentiment":"neutral","sentiment_score":0.02021309733390808},{"text":"Sorry?","start":65.22,"end":65.72,"sentiment":"neutral","sentiment_score":-0.033342912793159485}],"sentiment":"neutral","sentiment_score":0.04395726589219911,"num_words":35,"start":20.365,"end":65.72},{"sentences":[{"text":"Twenty five units.","start":70.465004,"end":71.845,"sentiment":"neutral","sentiment_score":-0.018825554599364597},{"text":"But you mentioned last time if you order from two different warehouses, there will be two different free charges.","start":76.145004,"end":81.89,"sentiment":"neutral","sentiment_score":-0.14352945708914808},{"text":"Yep.","start":139.77,"end":140.27,"sentiment":"neutral","sentiment_score":0.043582282960414886},{"text":"Yeah.","start":149.97499,"end":150.295,"sentiment":"neutral","sentiment_score":0.014569245278835297},{"text":"Do check when the stock is coming in.","start":150.295,"end":152.69499,"sentiment":"neutral","sentiment_score":0.020664687734097242}],"sentiment":"neutral","sentiment_score":-0.08000210369937122,"num_words":32,"start":70.465004,"end":152.69499},{"sentences":[{"text":"And do let me know if the stock has arrived.","start":152.69499,"end":154.795,"sentiment":"neutral","sentiment_score":0.05228168107569218},{"text":"So I'll update customer for the rest 15.","start":154.94,"end":157.18001,"sentiment":"neutral","sentiment_score":0.028716270346194506},{"text":"Like, it was total after 40 units.","start":157.18001,"end":159.1,"sentiment":"neutral","sentiment_score":-0.002458323591521808},{"text":"Right?","start":159.1,"end":159.6,"sentiment":"neutral","sentiment_score":-0.0006256476044654846},{"text":"So first, we'll order 25.","start":160.14,"end":163.12,"sentiment":"neutral","sentiment_score":-0.016599558107554913}],"sentiment":"neutral","sentiment_score":0.021023073233664036,"num_words":31,"start":152.69499,"end":163.12},{"sentences":[{"text":"Right now, 25 we need.","start":163.9,"end":165.84,"sentiment":"neutral","sentiment_score":-0.008370816335082054},{"text":"25 we need.","start":166.06,"end":167.28,"sentiment":"neutral","sentiment_score":-0.013564470534523329},{"text":"And he was after more units.","start":167.515,"end":169.11499,"sentiment":"neutral","sentiment_score":-0.02641426771879196},{"text":"I'll just ask him when the stock arrives.","start":169.11499,"end":171.215,"sentiment":"neutral","sentiment_score":-0.0029409052804112434},{"text":"I'll ask the customer if he's like, if he needs more.","start":172.235,"end":174.89499,"sentiment":"neutral","sentiment_score":-0.019376222785054284}],"sentiment":"neutral","sentiment_score":-0.014475720983958154,"num_words":33,"start":163.9,"end":174.89499},{"sentences":[{"text":"Alright?","start":176.715,"end":177.215,"sentiment":"neutral","sentiment_score":0.05140223354101181},{"text":"Okay.","start":179.515,"end":180.015,"sentiment":"neutral","sentiment_score":0.17498065531253815},{"text":"Thanks.","start":180.075,"end":180.575,"sentiment":"neutral","sentiment_score":0.26530590653419495},{"text":"Bye.","start":180.635,"end":181.135,"sentiment":"neutral","sentiment_score":0.15634477138519287}],"sentiment":"neutral","sentiment_score":0.16200839169323444,"num_words":4,"start":176.715,"end":181.135}]}}]},{"alternatives":[{"transcript":"Hi. Good afternoon. Speaking with Rainfall Leaders. Hey, Ross. Ross, what's up? Good. How are you? Got it's not placed. It's back order, but I'm still waiting for the stocks to come in from New South Wales, but I think I don't need to wait for it. Let me do it. Yeah. Yeah. It doesn't arrive. So I think I checked with the PM PM, so take it from another warehouse. So I'll I'll I'll I'll process your order from another warehouse another two warehouse to make up for the number. You need how many? What is the total number you need? 25. Yeah. I don't have 25. Yeah. I will charge you one only, but only now I don't have 25. I only have 24. 20 who is holding to four? Let me see. Yeah. Someone is holding it. Okay. Hey, Ross. You there? Leave it with me. I I'll find some I'll find a stock for you. Oh, I think the Sydney warehouse doesn't come in. I'll get it from Adelaide. Okay. Leave it with me first. Yeah. No. So how how many do you need? How 20 five. Right? Okay. Okay. Okay. Let me find out, yeah, for you. Alright. Thanks. Bye. Bye. 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Good afternoon. Speaking with Rainfall Leaders. Hey, Ross. Ross, what's up?\n\nGood. How are you? Got it's not placed. It's back order, but I'm still waiting for the stocks to come in from New South Wales, but I think I don't need to wait for it. Let me do it.\n\nYeah. Yeah. It doesn't arrive. So I think I checked with the PM PM, so take it from another warehouse. So I'll I'll I'll I'll process your order from another warehouse another two warehouse to make up for the number.\n\nYou need how many? What is the total number you need? 25. Yeah. I don't have 25.\n\nYeah. I will charge you one only, but only now I don't have 25. I only have 24. 20 who is holding to four? Let me see.\n\nYeah. Someone is holding it. Okay. Hey, Ross. You there?\n\nLeave it with me. I I'll find some I'll find a stock for you. Oh, I think the Sydney warehouse doesn't come in. I'll get it from Adelaide. Okay.\n\nLeave it with me first. Yeah. No. So how how many do you need? How 20 five.\n\nRight? Okay. Okay. Okay. Let me find out, yeah, for you.\n\nAlright. Thanks. Bye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.20248137414455417},{"text":"Good afternoon.","start":3.1999998,"end":3.84,"sentiment":"positive","sentiment_score":0.33972151577472687},{"text":"Speaking with Rainfall Leaders.","start":3.84,"end":5.22,"sentiment":"neutral","sentiment_score":0.23850182443857193},{"text":"Hey, Ross.","start":12.559999,"end":13.299999,"sentiment":"neutral","sentiment_score":0.162431962788105},{"text":"Ross, what's up?","start":14.88,"end":15.695,"sentiment":"neutral","sentiment_score":0.1282114883263906}],"sentiment":"neutral","sentiment_score":0.21211917450030646,"num_words":12,"start":2.6399999,"end":15.695},{"sentences":[{"text":"Good.","start":15.695,"end":16.195,"sentiment":"positive","sentiment_score":0.4143911600112915},{"text":"How are you?","start":16.655,"end":17.395,"sentiment":"neutral","sentiment_score":0.25132210552692413},{"text":"Got it's not 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Good afternoon. Speaking with Rainfall Leaders.\n\nChannel 0: Good afternoon, Raymond. Ross here from Tech Home.\n\nChannel 1: Hey, Ross.\n\nChannel 0: How\n\nChannel 1: Ross,\n\nChannel 0: are you?\n\nChannel 1: what's up? Good. How are you?\n\nChannel 0: Yeah. Yeah. I'm actually just getting back to you for checking the order has been placed or not yet.\n\nChannel 1: Got it's not placed. It's back order, but I'm still waiting for the stocks to come in from New South Wales, but I think I don't need to wait for it. Let\n\nChannel 0: Okay.\n\nChannel 1: me\n\nChannel 0: Like,\n\nChannel 1: do it.\n\nChannel 0: as\n\nChannel 1: Yeah.\n\nChannel 0: you mentioned last time, the stock was going to arrive on August 11. Right?\n\nChannel 1: Yeah. It doesn't arrive. So I think I checked with the PM PM, so take it from another warehouse. So I'll I'll I'll I'll process your order from another warehouse another two warehouse to make up for the number. You need how many?\n\nChannel 0: Sorry?\n\nChannel 1: What is the total number you need? 25.\n\nChannel 0: Twenty five units.\n\nChannel 1: Yeah. I don't have 25.\n\nChannel 0: But you mentioned last time if you order from two different warehouses, there will be two different free charges.\n\nChannel 1: Yeah. I will charge you one only, but only now I don't have 25. I only have 24. 20 who is holding to four? Let me see.\n\nYeah. Someone is holding it. Okay. Hey, Ross. You there?\n\nChannel 0: Yep.\n\nChannel 1: Leave it with me. I I'll find some I'll find a stock for you. Oh, I think the Sydney warehouse doesn't come in. I'll get it from Adelaide. Okay.\n\nChannel 0: Yeah. Do\n\nChannel 1: Leave\n\nChannel 0: check\n\nChannel 1: it with me first.\n\nChannel 0: when the stock is coming in. And do let me know if the stock has arrived. So I'll update customer\n\nChannel 1: Yeah.\n\nChannel 0: for the rest 15. Like, it was total after 40 units. Right? So\n\nChannel 1: No.\n\nChannel 0: first,\n\nChannel 1: So\n\nChannel 0: we'll\n\nChannel 1: how how many do\n\nChannel 0: order\n\nChannel 1: you need?\n\nChannel 0: 25.\n\nChannel 1: How 20\n\nChannel 0: Right now,\n\nChannel 1: five. Right?\n\nChannel 0: 25 we need. 25 we need. And he was after more units. I'll just ask him when the stock arrives. I'll ask\n\nChannel 1: Okay.\n\nChannel 0: the customer\n\nChannel 1: Okay.\n\nChannel 0: if he's like, if he needs more.\n\nChannel 1: Okay. Let me find\n\nChannel 0: Alright?\n\nChannel 1: out, yeah, for you. Alright. Thanks. Bye.\n\nChannel 0: Okay. Thanks.\n\nChannel 1: Bye.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.20248137414455417},{"text":"Good afternoon.","start":3.1999998,"end":3.84,"sentiment":"positive","sentiment_score":0.33972151577472687},{"text":"Speaking with Rainfall Leaders.","start":3.84,"end":5.22,"sentiment":"neutral","sentiment_score":0.23850182443857193}],"sentiment":"neutral","sentiment_score":0.2622759576354708,"channel":1,"num_words":7,"start":2.6399999,"end":5.22},{"sentences":[{"text":"Good afternoon, Raymond.","start":6.7999997,"end":8.42,"sentiment":"positive","sentiment_score":0.37078242500623065},{"text":"Ross here from Tech Home.","start":8.639999,"end":10.9,"sentiment":"neutral","sentiment_score":0.24118997156620026}],"sentiment":"neutral","sentiment_score":0.28978714160621166,"channel":0,"num_words":8,"start":6.7999997,"end":10.9},{"sentences":[{"text":"Hey, 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customer, Ross, calls the representative, Rainfall Leaders, to check the order status. He explains that he needs 25 units from another warehouse and asks about free charges for orders from two different warehouses. The representative promises to find stock for Ross and update the customer."},"intents":{"segments":[{"text":"So I'll update customer Yeah.","start_word":269,"end_word":273,"intents":[{"intent":"Update customer","confidence_score":0.04275446}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Speaking with Rainfall Leaders.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.26345908641815186},{"text":"Good afternoon, Raymond.","start_word":7,"end_word":9,"sentiment":"positive","sentiment_score":0.3665181696414947},{"text":"Ross here from Tech Home. Hey, Ross. How Ross, are you? what's up?","start_word":10,"end_word":22,"sentiment":"neutral","sentiment_score":0.17017783224582672},{"text":"Good.","start_word":23,"end_word":23,"sentiment":"positive","sentiment_score":0.4143911600112915},{"text":"How are you? Yeah. Yeah. I'm actually just getting back to you for checking the order has been placed or not yet. Got it's not placed. It's back order, but I'm still waiting for the stocks to come in from New South Wales, but I think I don't need to wait for it. Let Okay. me Like, do it. as Yeah. you mentioned last time, the stock was going to arrive on August 11. Right? Yeah. It doesn't arrive. So I think I checked with the PM PM, so take it from another warehouse. So I'll I'll I'll I'll process your order from another warehouse another two warehouse to make up for the number. You need how many? Sorry? What is the total number you need? 25. Twenty five units. Yeah. I don't have 25. But you mentioned last time if you order from two different warehouses, there will be two different free charges. Yeah. I will charge you one only, but only now I don't have 25. I only have 24. 20 who is holding to four? Let me see. Yeah. Someone is holding it. Okay. Hey, Ross. You there? Yep. Leave it with me. I I'll find some I'll find a stock for you. Oh, I think the Sydney warehouse doesn't come in. I'll get it from Adelaide. Okay. Yeah. Do Leave check it with me first. when the stock is coming in. And do let me know if the stock has arrived. So I'll update customer Yeah. for the rest 15. Like, it was total after 40 units. Right? So No. first, So we'll how how many do order you need? 25. How 20 Right now, five. Right? 25 we need. 25 we need. And he was after more units. I'll just ask him when the stock arrives. I'll ask Okay. the customer Okay. if he's like, if he needs more. Okay. Let me find Alright? out, yeah, for you. Alright. Thanks. Bye. Okay. Thanks. Bye. Bye. Bye.","start_word":24,"end_word":354,"sentiment":"neutral","sentiment_score":-0.006581591442227364}],"average":{"sentiment":"neutral","sentiment_score":0.012285363860428332}}}}