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Bye bye.","paragraphs":[{"sentences":[{"text":"And for us, and how can I help?","start":0.39999998,"end":2.02,"sentiment":"neutral","sentiment_score":0.13423667754977942},{"text":"Dan Green Smith.","start":11.04,"end":12.259999,"sentiment":"neutral","sentiment_score":0.015774660122891266},{"text":"Let me just have a look.","start":13.625,"end":14.825001,"sentiment":"neutral","sentiment_score":0.02454733212168018},{"text":"Sorry.","start":14.825001,"end":15.325001,"sentiment":"neutral","sentiment_score":0.018230360001325607},{"text":"Dan Greensmith.","start":18.425,"end":19.565,"sentiment":"neutral","sentiment_score":0.05740988068282604}],"sentiment":"neutral","sentiment_score":0.0700775757431984,"num_words":20,"start":0.39999998,"end":19.565},{"sentences":[{"text":"Dan Greensmith.","start":22.825,"end":23.645,"sentiment":"neutral","sentiment_score":-0.009208966512233019},{"text":"We don't really have a IT department.","start":23.705,"end":29.5,"sentiment":"neutral","sentiment_score":-0.10392640318189349},{"text":"Dan Greensmith.","start":33.16,"end":34.3,"sentiment":"neutral","sentiment_score":-0.037694958969950676},{"text":"We don't really have a Dan Greensmith in here.","start":41.785,"end":45.164997,"sentiment":"neutral","sentiment_score":-0.12084501567814085},{"text":"Would you like to give us a callback on Monday?","start":47.945,"end":51.565,"sentiment":"neutral","sentiment_score":-0.04649845063686371}],"sentiment":"neutral","sentiment_score":-0.07912941069031755,"num_words":30,"start":22.825,"end":51.565},{"sentences":[{"text":"Yeah.","start":58.829998,"end":59.23,"sentiment":"neutral","sentiment_score":0.04130517691373825},{"text":"Yeah.","start":59.23,"end":59.73,"sentiment":"neutral","sentiment_score":0.048619791865348816},{"text":"No worries at all.","start":59.79,"end":60.93,"sentiment":"neutral","sentiment_score":0.15316281467676163},{"text":"That's all good.","start":62.51,"end":63.15,"sentiment":"positive","sentiment_score":0.6133737762769064},{"text":"Thank you.","start":63.15,"end":63.55,"sentiment":"positive","sentiment_score":0.6222048401832581}],"sentiment":"positive","sentiment_score":0.3442824760621244,"num_words":11,"start":58.829998,"end":63.55},{"sentences":[{"text":"Have a nice day.","start":63.55,"end":64.11,"sentiment":"positive","sentiment_score":0.5617871433496475},{"text":"Bye bye.","start":64.11,"end":64.77,"sentiment":"neutral","sentiment_score":0.20316988229751587}],"sentiment":"positive","sentiment_score":0.4422480563322703,"num_words":6,"start":63.55,"end":64.77}]}}]}],"paragraphs":{"transcript":"\nChannel 1: And for us, and how can I help?\n\nChannel 0: Oh, hi. Good day. Yes. I I was actually trying to reach Don Greensmith.\n\nChannel 1: Dan Green Smith. Let me just have a look. Sorry.\n\nChannel 0: Oh, yeah. It's all good.\n\nChannel 1: Dan Greensmith. Dan Greensmith. We don't\n\nChannel 0: I\n\nChannel 1: really\n\nChannel 0: think\n\nChannel 1: have a\n\nChannel 0: he's from the IT department.\n\nChannel 1: IT department. Dan Greensmith. We don't really have a Dan Greensmith in here. Would you like to give us a callback on Monday?\n\nChannel 0: Oh, yeah. It's okay. It's actually late, so that would make sense.\n\nChannel 1: Yeah. Yeah. No worries\n\nChannel 0: Well,\n\nChannel 1: at\n\nChannel 0: thank\n\nChannel 1: all.\n\nChannel 0: you for checking it, though. I appreciate it.\n\nChannel 1: That's all good. Thank you. Have a nice day. Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"And for us, and how can I help?","start":0.39999998,"end":2.02,"sentiment":"neutral","sentiment_score":0.13423667754977942}],"sentiment":"neutral","sentiment_score":0.13423667754977942,"channel":1,"num_words":8,"start":0.39999998,"end":2.02},{"sentences":[{"text":"Oh, hi.","start":3.28,"end":4.02,"sentiment":"neutral","sentiment_score":0.16305597871541977},{"text":"Good day.","start":4.08,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.31578969955444336},{"text":"Yes.","start":5.3599997,"end":5.6,"sentiment":"neutral","sentiment_score":0.1555085331201553},{"text":"I I was actually trying to reach Don Greensmith.","start":5.6,"end":9.78,"sentiment":"neutral","sentiment_score":0.052492564337121114}],"sentiment":"neutral","sentiment_score":0.11325949776385512,"channel":0,"num_words":14,"start":3.28,"end":9.78},{"sentences":[{"text":"Dan Green 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The agent suggests calling back on Monday and thanks the customer for checking. The call ends with pleasantries."},"intents":{"segments":[{"text":"I I was actually trying to reach Don Greensmith. Dan Green Smith.","start_word":13,"end_word":24,"intents":[{"intent":"Reach don greensmith","confidence_score":0.6301984}]},{"text":"Would you like to give us a callback on Monday? Oh, yeah.","start_word":66,"end_word":77,"intents":[{"intent":"Schedule callback","confidence_score":0.26779753}]}]},"sentiments":{"segments":[{"text":"And for us, and how can I help? Oh, hi. Good day. Yes. I I was actually trying to reach Don Greensmith. Dan Green Smith. Let me just have a look. Sorry. Oh, yeah.","start_word":0,"end_word":33,"sentiment":"neutral","sentiment_score":0.09955700486898422},{"text":"It's all good.","start_word":34,"end_word":36,"sentiment":"positive","sentiment_score":0.3942471444606781},{"text":"Dan Greensmith. Dan Greensmith. We don't I really think have a he's from the IT department. IT department. Dan Greensmith. We don't really have a Dan Greensmith in here. Would you like to give us a callback on Monday? Oh, yeah. It's okay. It's actually late, so that would make sense. Yeah. Yeah. No worries Well, at thank all.","start_word":37,"end_word":95,"sentiment":"neutral","sentiment_score":-0.0288053285330534},{"text":"you for checking it, though. I appreciate it. That's all good. Thank you. Have a nice day.","start_word":96,"end_word":112,"sentiment":"positive","sentiment_score":0.5324608683586121},{"text":"Bye bye. Bye bye.","start_word":113,"end_word":116,"sentiment":"neutral","sentiment_score":0.16244398057460785}],"average":{"sentiment":"neutral","sentiment_score":0.10817903021107549}}}}