{"metadata":{"transaction_key":"deprecated","request_id":"01a0a80c-4ebe-7b21-b14d-e740829adaa1","sha256":"baf96617241bda990ece06caeaa13286152f4023d05f30b7a7125f4f0a2715c1","created":"2026-09-16T02:29:35.029Z","duration":43.63194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":156,"output_tokens":48},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":162,"output_tokens":162},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":162,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is here at Total Accounts. How may I help you today? Oh, thank you so much for, your call. However, we would like to inform you, you have reached Airtel Australia. We are not affiliated with Airtel India, and what we do is to provide Internet services and a mobile plan services across Australia. So about your Indian phone number, you still need to contact your local network, which is Airtel India. Yeah. Thank you. Have a good one. Bye bye.","confidence":0.9995117,"words":[{"word":"hi","start":0.88,"end":1.1999999,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.27911609411239624},{"word":"good","start":1.1999999,"end":1.4399999,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5014654397964478},{"word":"afternoon","start":1.4399999,"end":1.8399999,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.44420355558395386},{"word":"this","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.3961844742298126},{"word":"is","start":2.08,"end":2.24,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3733024597167969},{"word":"here","start":2.24,"end":2.3999999,"confidence":0.30395508,"punctuated_word":"here","sentiment":"positive","sentiment_score":0.48402878642082214},{"word":"at","start":2.3999999,"end":2.56,"confidence":0.9506836,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.47732073068618774},{"word":"total","start":2.56,"end":2.8,"confidence":0.36987305,"punctuated_word":"Total","sentiment":"positive","sentiment_score":0.47303643822669983},{"word":"accounts","start":2.8,"end":3.12,"confidence":0.91259766,"punctuated_word":"Accounts.","sentiment":"positive","sentiment_score":0.4360606372356415},{"word":"how","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.46260419487953186},{"word":"may","start":3.28,"end":3.4,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.4649772644042969},{"word":"i","start":3.4,"end":3.52,"confidence":0.9921875,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.48402491211891174},{"word":"help","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.41663607954978943},{"word":"you","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.397735059261322},{"word":"today","start":3.9199998,"end":4.42,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.29592084884643555},{"word":"oh","start":13.485,"end":13.805,"confidence":0.7937012,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.3317568898200989},{"word":"thank","start":13.805,"end":14.045,"confidence":0.99902344,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.4667147696018219},{"word":"you","start":14.045,"end":14.205,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.451510488986969},{"word":"so","start":14.205,"end":14.445,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4222643971443176},{"word":"much","start":14.445,"end":14.764999,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.47686219215393066},{"word":"for","start":14.764999,"end":15.085,"confidence":0.7780762,"punctuated_word":"for,","sentiment":"positive","sentiment_score":0.5083589553833008},{"word":"your","start":15.485,"end":15.724999,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.553386390209198},{"word":"call","start":15.724999,"end":16.224998,"confidence":0.99902344,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.5125764608383179},{"word":"however","start":16.605,"end":17.085,"confidence":0.9995117,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":0.048944201320409775},{"word":"we","start":17.085,"end":17.244999,"confidence":0.8071289,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0288713276386261},{"word":"would","start":17.244999,"end":17.404999,"confidence":0.99121094,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.010773777961730955},{"word":"like","start":17.404999,"end":17.645,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.01949567347764969},{"word":"to","start":17.645,"end":17.805,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.017990030348300934},{"word":"inform","start":17.805,"end":18.125,"confidence":1.0,"punctuated_word":"inform","sentiment":"neutral","sentiment_score":0.03591778874397278},{"word":"you","start":18.125,"end":18.365,"confidence":0.7780762,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.03140230476856232},{"word":"you","start":18.365,"end":18.445,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04151839390397072},{"word":"have","start":18.445,"end":18.685,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05033369734883309},{"word":"reached","start":18.685,"end":19.085,"confidence":0.99902344,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.025168828666210175},{"word":"airtel","start":19.085,"end":19.564999,"confidence":0.9980469,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.016703013330698013},{"word":"australia","start":19.564999,"end":20.064999,"confidence":0.9995117,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":0.008607275784015656},{"word":"we","start":20.685,"end":20.925,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.03214820474386215},{"word":"are","start":20.925,"end":21.085,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.04913368821144104},{"word":"not","start":21.085,"end":21.404999,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.04739709198474884},{"word":"affiliated","start":21.404999,"end":21.904999,"confidence":1.0,"punctuated_word":"affiliated","sentiment":"neutral","sentiment_score":-0.025431238114833832},{"word":"with","start":22.045,"end":22.365,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.02516583353281021},{"word":"airtel","start":22.365,"end":22.845,"confidence":0.9996745,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.009283406659960748},{"word":"india","start":22.845,"end":23.244999,"confidence":0.86743164,"punctuated_word":"India,","sentiment":"neutral","sentiment_score":-0.04258476197719574},{"word":"and","start":23.244999,"end":23.485,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.019338421523571014},{"word":"what","start":23.485,"end":23.724998,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03896801546216011},{"word":"we","start":23.724998,"end":23.884998,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03923887014389038},{"word":"do","start":23.884998,"end":24.125,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.026554301381111145},{"word":"is","start":24.125,"end":24.285,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03503831475973129},{"word":"to","start":24.285,"end":24.445,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.020169656723737717},{"word":"provide","start":24.445,"end":24.925,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.023284263908863068},{"word":"internet","start":24.925,"end":25.425,"confidence":0.9536133,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.05022471398115158},{"word":"services","start":25.645,"end":26.145,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.022085115313529968},{"word":"and","start":26.205,"end":26.445,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.015635035932064056},{"word":"a","start":26.445,"end":26.525,"confidence":0.8491211,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04490659013390541},{"word":"mobile","start":26.525,"end":26.925,"confidence":0.99902344,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":0.05390192940831184},{"word":"plan","start":26.925,"end":27.244999,"confidence":0.7519531,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.040098436176776886},{"word":"services","start":27.244999,"end":27.744999,"confidence":0.99902344,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.019228331744670868},{"word":"across","start":27.805,"end":28.26,"confidence":1.0,"punctuated_word":"across","sentiment":"neutral","sentiment_score":0.005494330078363419},{"word":"australia","start":28.5,"end":29.0,"confidence":0.99316406,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":0.008887331932783127},{"word":"so","start":29.380001,"end":29.7,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.011233970522880554},{"word":"about","start":29.7,"end":30.1,"confidence":0.6660156,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.011899540200829506},{"word":"your","start":30.1,"end":30.6,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.002322304993867874},{"word":"indian","start":30.74,"end":31.14,"confidence":0.9941406,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.002842068672180176},{"word":"phone","start":31.14,"end":31.380001,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.01094704121351242},{"word":"number","start":31.380001,"end":31.7,"confidence":0.9921875,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.012900995090603828},{"word":"you","start":31.7,"end":31.94,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05189379304647446},{"word":"still","start":31.94,"end":32.18,"confidence":0.9980469,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.03800860792398453},{"word":"need","start":32.18,"end":32.34,"confidence":0.94628906,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.04200388863682747},{"word":"to","start":32.34,"end":32.5,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.033590059727430344},{"word":"contact","start":32.5,"end":32.98,"confidence":0.9980469,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.02710648626089096},{"word":"your","start":32.98,"end":33.3,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.025468841195106503},{"word":"local","start":33.3,"end":33.78,"confidence":1.0,"punctuated_word":"local","sentiment":"neutral","sentiment_score":-0.012008197605609894},{"word":"network","start":33.78,"end":34.28,"confidence":0.9128418,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":0.005552154034376144},{"word":"which","start":34.5,"end":34.82,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.01870652660727501},{"word":"is","start":34.82,"end":35.06,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02211359515786171},{"word":"airtel","start":35.06,"end":35.54,"confidence":0.9970703,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.020403670147061348},{"word":"india","start":35.54,"end":36.04,"confidence":0.97802734,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":0.012814005836844444},{"word":"yeah","start":38.5,"end":38.9,"confidence":0.9921875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2698424458503723},{"word":"thank","start":38.9,"end":39.14,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5454903244972229},{"word":"you","start":39.14,"end":39.46,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4815940856933594},{"word":"have","start":39.46,"end":39.62,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.4831301867961883},{"word":"a","start":39.62,"end":39.78,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4542597234249115},{"word":"good","start":39.78,"end":40.02,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.6799709796905518},{"word":"one","start":40.02,"end":40.52,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.6243811249732971},{"word":"bye","start":40.9,"end":41.14,"confidence":0.9980469,"punctuated_word":"Bye","sentiment":"positive","sentiment_score":0.3441050946712494},{"word":"bye","start":41.14,"end":41.64,"confidence":0.99658203,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.3252493143081665}],"paragraphs":{"transcript":"\nHi. Good afternoon. This is here at Total Accounts. How may I help you today? Oh, thank you so much for, your call.\n\nHowever, we would like to inform you, you have reached Airtel Australia. We are not affiliated with Airtel India, and what we do is to provide Internet services and a mobile plan services across Australia. So about your Indian phone number, you still need to contact your local network, which is Airtel India. Yeah. Thank you.\n\nHave a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.27911609411239624},{"text":"Good afternoon.","start":1.1999999,"end":1.8399999,"sentiment":"positive","sentiment_score":0.4728344976902008},{"text":"This is here at Total Accounts.","start":1.8399999,"end":3.12,"sentiment":"positive","sentiment_score":0.43998892108599347},{"text":"How may I help you today?","start":3.12,"end":4.42,"sentiment":"positive","sentiment_score":0.4203163931767146},{"text":"Oh, thank you so much for, your call.","start":13.485,"end":16.224998,"sentiment":"positive","sentiment_score":0.46542881801724434}],"sentiment":"positive","sentiment_score":0.43956728344378265,"num_words":23,"start":0.88,"end":16.224998},{"sentences":[{"text":"However, we would like to inform you, you have reached Airtel Australia.","start":16.605,"end":20.064999,"sentiment":"neutral","sentiment_score":0.027977192774415016},{"text":"We are not affiliated with Airtel India, and what we do is to provide Internet services and a mobile plan services across Australia.","start":20.685,"end":29.0,"sentiment":"neutral","sentiment_score":0.008401416970983795},{"text":"So about your Indian phone number, you still need to contact your local network, which is Airtel India.","start":29.380001,"end":36.04,"sentiment":"neutral","sentiment_score":-0.011257546850376658},{"text":"Yeah.","start":38.5,"end":38.9,"sentiment":"neutral","sentiment_score":0.2698424458503723},{"text":"Thank you.","start":38.9,"end":39.46,"sentiment":"positive","sentiment_score":0.5135422050952911}],"sentiment":"neutral","sentiment_score":0.028986605649281825,"num_words":56,"start":16.605,"end":39.46},{"sentences":[{"text":"Have a good one.","start":39.46,"end":40.52,"sentiment":"positive","sentiment_score":0.5604355037212372},{"text":"Bye bye.","start":40.9,"end":41.64,"sentiment":"positive","sentiment_score":0.33467720448970795}],"sentiment":"positive","sentiment_score":0.4851827373107274,"num_words":6,"start":39.46,"end":41.64}]}}]},{"alternatives":[{"transcript":"Hi. Hi. My name is Ramya. I would like to verify whether my India SIM is activated in here or not. Oh, fine. Oh, fine. Thank you. Thank you. Have a good day, Brian.","confidence":0.9970703,"words":[{"word":"hi","start":5.04,"end":5.54,"confidence":0.97802734,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04969746619462967},{"word":"hi","start":5.6,"end":5.92,"confidence":0.9458008,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04830656573176384},{"word":"my","start":5.92,"end":6.0,"confidence":0.99609375,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.02254270762205124},{"word":"name","start":6.0,"end":6.16,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.0265494454652071},{"word":"is","start":6.16,"end":6.3999996,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.028103861957788467},{"word":"ramya","start":6.3999996,"end":6.8999996,"confidence":0.72021484,"punctuated_word":"Ramya.","sentiment":"neutral","sentiment_score":0.04250471293926239},{"word":"i","start":7.52,"end":7.68,"confidence":0.74316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02105747163295746},{"word":"would","start":7.68,"end":7.9199996,"confidence":0.9980469,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.01826169341802597},{"word":"like","start":7.9199996,"end":8.16,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.017305314540863037},{"word":"to","start":8.16,"end":8.4,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01431211270391941},{"word":"verify","start":8.4,"end":8.88,"confidence":0.9970703,"punctuated_word":"verify","sentiment":"neutral","sentiment_score":0.015234418213367462},{"word":"whether","start":8.88,"end":9.28,"confidence":0.99902344,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":0.011771567165851591},{"word":"my","start":9.28,"end":9.679999,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.017458966001868248},{"word":"india","start":9.679999,"end":10.179999,"confidence":0.95410156,"punctuated_word":"India","sentiment":"neutral","sentiment_score":0.025578573346138},{"word":"sim","start":10.639999,"end":10.96,"confidence":0.85546875,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":0.026132699102163315},{"word":"is","start":10.96,"end":11.12,"confidence":0.9790039,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.014996659010648727},{"word":"activated","start":11.12,"end":11.62,"confidence":1.0,"punctuated_word":"activated","sentiment":"neutral","sentiment_score":0.02231858111917973},{"word":"in","start":11.92,"end":12.08,"confidence":0.8647461,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.006920363754034042},{"word":"here","start":12.08,"end":12.4,"confidence":0.9790039,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.016714798286557198},{"word":"or","start":12.4,"end":12.559999,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.008730681613087654},{"word":"not","start":12.559999,"end":13.059999,"confidence":0.93530273,"punctuated_word":"not.","sentiment":"neutral","sentiment_score":0.014822671189904211},{"word":"oh","start":29.869999,"end":29.949999,"confidence":0.9343262,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.01188855804502964},{"word":"fine","start":29.949999,"end":30.449999,"confidence":0.9975586,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.03078722208738327},{"word":"oh","start":37.15,"end":37.39,"confidence":0.9970703,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.14782127737998962},{"word":"fine","start":37.39,"end":37.71,"confidence":0.9995117,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.1798686683177948},{"word":"thank","start":37.71,"end":37.949997,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.41100603342056274},{"word":"you","start":37.949997,"end":38.336937,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.32255661487579346},{"word":"thank","start":39.776936,"end":40.176937,"confidence":0.98535156,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6250954866409302},{"word":"you","start":40.176937,"end":40.676937,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.38899558782577515},{"word":"have","start":40.816936,"end":40.936935,"confidence":0.96533203,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.3550892174243927},{"word":"a","start":40.936935,"end":41.05694,"confidence":0.99121094,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.41674625873565674},{"word":"good","start":41.05694,"end":41.296936,"confidence":0.9980469,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.3359445631504059},{"word":"day","start":41.296936,"end":41.456936,"confidence":0.96777344,"punctuated_word":"day,","sentiment":"neutral","sentiment_score":0.2018340826034546},{"word":"brian","start":41.456936,"end":41.956936,"confidence":0.92456055,"punctuated_word":"Brian.","sentiment":"neutral","sentiment_score":0.1049238294363022}],"paragraphs":{"transcript":"\nHi. Hi. My name is Ramya. I would like to verify whether my India SIM is activated in here or not. Oh, fine.\n\nOh, fine. Thank you. Thank you. Have a good day, Brian.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.04969746619462967},{"text":"Hi.","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":0.04830656573176384},{"text":"My name is Ramya.","start":5.92,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.0299251819960773},{"text":"I would like to verify whether my India SIM is activated in here or not.","start":7.52,"end":13.059999,"sentiment":"neutral","sentiment_score":0.016774438073237738},{"text":"Oh, fine.","start":29.869999,"end":30.449999,"sentiment":"neutral","sentiment_score":0.021337890066206455}],"sentiment":"neutral","sentiment_score":0.022260743962681812,"num_words":23,"start":5.04,"end":30.449999},{"sentences":[{"text":"Oh, fine.","start":37.15,"end":37.71,"sentiment":"neutral","sentiment_score":0.1638449728488922},{"text":"Thank you.","start":37.71,"end":38.336937,"sentiment":"positive","sentiment_score":0.3667813241481781},{"text":"Thank you.","start":39.776936,"end":40.676937,"sentiment":"positive","sentiment_score":0.5070455372333527},{"text":"Have a good day, Brian.","start":40.816936,"end":41.956936,"sentiment":"neutral","sentiment_score":0.2829075902700424}],"sentiment":"neutral","sentiment_score":0.3172619654373689,"num_words":11,"start":37.15,"end":41.956936}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is here at Total Accounts. How may I help you today?\n\nChannel 1: Hi. Hi. My name is Ramya. I would like to verify whether my India SIM is activated in here or not.\n\nChannel 0: Oh, thank you so much for, your call. However, we would like to inform you, you have reached Airtel Australia. We are not affiliated with Airtel India, and what we do is to provide Internet services and a mobile plan services across Australia. So about\n\nChannel 1: Oh, fine.\n\nChannel 0: your Indian phone number, you still need to contact your local network, which is Airtel India.\n\nChannel 1: Oh, fine. Thank you.\n\nChannel 0: Yeah. Thank you. Have a\n\nChannel 1: Thank\n\nChannel 0: good one.\n\nChannel 1: you. Have\n\nChannel 0: Bye\n\nChannel 1: a good\n\nChannel 0: bye.\n\nChannel 1: day, Brian.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.27911609411239624},{"text":"Good afternoon.","start":1.1999999,"end":1.8399999,"sentiment":"positive","sentiment_score":0.4728344976902008},{"text":"This is here at Total Accounts.","start":1.8399999,"end":3.12,"sentiment":"positive","sentiment_score":0.43998892108599347},{"text":"How may I help you today?","start":3.12,"end":4.42,"sentiment":"positive","sentiment_score":0.4203163931767146}],"sentiment":"positive","sentiment_score":0.4257744650046031,"channel":0,"num_words":15,"start":0.88,"end":4.42},{"sentences":[{"text":"Hi.","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.04969746619462967},{"text":"Hi.","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":0.04830656573176384},{"text":"My name is Ramya.","start":5.92,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.0299251819960773},{"text":"I would like to verify whether my India SIM is activated in here or not.","start":7.52,"end":13.059999,"sentiment":"neutral","sentiment_score":0.016774438073237738}],"sentiment":"neutral","sentiment_score":0.022348634809965177,"channel":1,"num_words":21,"start":5.04,"end":13.059999},{"sentences":[{"text":"Oh, thank you so much for, your call.","start":13.485,"end":16.224998,"sentiment":"positive","sentiment_score":0.46542881801724434},{"text":"However, we would like to inform you, you have reached Airtel Australia.","start":16.605,"end":20.064999,"sentiment":"neutral","sentiment_score":0.027977192774415016},{"text":"We are not affiliated with Airtel India, and what we do is to provide Internet services and a mobile plan services across Australia.","start":20.685,"end":29.0,"sentiment":"neutral","sentiment_score":0.008401416970983795},{"text":"So about","start":29.380001,"end":30.1,"sentiment":"neutral","sentiment_score":-0.01156675536185503}],"sentiment":"neutral","sentiment_score":0.09398346526755227,"channel":0,"num_words":45,"start":13.485,"end":30.1},{"sentences":[{"text":"Oh, fine.","start":29.869999,"end":30.449999,"sentiment":"neutral","sentiment_score":0.021337890066206455}],"sentiment":"neutral","sentiment_score":0.021337890066206455,"channel":1,"num_words":2,"start":29.869999,"end":30.449999},{"sentences":[{"text":"your Indian phone number, you still need to contact your local network, which is Airtel India.","start":30.1,"end":36.04,"sentiment":"neutral","sentiment_score":-0.011218895786441863}],"sentiment":"neutral","sentiment_score":-0.011218895786441863,"channel":0,"num_words":16,"start":30.1,"end":36.04},{"sentences":[{"text":"Oh, fine.","start":37.15,"end":37.71,"sentiment":"neutral","sentiment_score":0.1638449728488922},{"text":"Thank you.","start":37.71,"end":38.336937,"sentiment":"positive","sentiment_score":0.3667813241481781}],"sentiment":"neutral","sentiment_score":0.26531314849853516,"channel":1,"num_words":4,"start":37.15,"end":38.336937},{"sentences":[{"text":"Yeah.","start":38.5,"end":38.9,"sentiment":"neutral","sentiment_score":0.2698424458503723},{"text":"Thank you.","start":38.9,"end":39.46,"sentiment":"positive","sentiment_score":0.5135422050952911},{"text":"Have a","start":39.46,"end":39.78,"sentiment":"positive","sentiment_score":0.4686949551105499}],"sentiment":"positive","sentiment_score":0.4468633532524109,"channel":0,"num_words":5,"start":38.5,"end":39.78},{"sentences":[{"text":"Thank","start":39.776936,"end":40.176937,"sentiment":"positive","sentiment_score":0.6250954866409302}],"sentiment":"positive","sentiment_score":0.6250954866409302,"channel":1,"num_words":1,"start":39.776936,"end":40.176937},{"sentences":[{"text":"good one.","start":39.78,"end":40.52,"sentiment":"positive","sentiment_score":0.6521760523319244}],"sentiment":"positive","sentiment_score":0.6521760523319244,"channel":0,"num_words":2,"start":39.78,"end":40.52},{"sentences":[{"text":"you.","start":40.176937,"end":40.676937,"sentiment":"positive","sentiment_score":0.38899558782577515},{"text":"Have","start":40.816936,"end":40.936935,"sentiment":"positive","sentiment_score":0.3550892174243927}],"sentiment":"positive","sentiment_score":0.3720424026250839,"channel":1,"num_words":2,"start":40.176937,"end":40.936935},{"sentences":[{"text":"Bye","start":40.9,"end":41.14,"sentiment":"positive","sentiment_score":0.3441050946712494}],"sentiment":"positive","sentiment_score":0.3441050946712494,"channel":0,"num_words":1,"start":40.9,"end":41.14},{"sentences":[{"text":"a good","start":40.936935,"end":41.296936,"sentiment":"positive","sentiment_score":0.3763454109430313}],"sentiment":"positive","sentiment_score":0.3763454109430313,"channel":1,"num_words":2,"start":40.936935,"end":41.296936},{"sentences":[{"text":"bye.","start":41.14,"end":41.64,"sentiment":"neutral","sentiment_score":0.3252493143081665}],"sentiment":"neutral","sentiment_score":0.3252493143081665,"channel":0,"num_words":1,"start":41.14,"end":41.64},{"sentences":[{"text":"day, Brian.","start":41.296936,"end":41.956936,"sentiment":"neutral","sentiment_score":0.1533789560198784}],"sentiment":"neutral","sentiment_score":0.1533789560198784,"channel":1,"num_words":2,"start":41.296936,"end":41.956936}]},"summary":{"result":"success","short":"The customer calls Total Accounts to verify their activation of their India SIM. The representative informs them that they are not affiliated with Airtel India and offers their own mobile plan services. The customer thanks the representative and ends the call."},"intents":{"segments":[{"text":"My name is Ramya. I would like to verify whether my India SIM is activated in here or not.","start_word":17,"end_word":35,"intents":[{"intent":"Verify india sm","confidence_score":0.0126649095}]},{"text":"We are not affiliated with Airtel India, and what we do is to provide Internet services and a mobile plan services across Australia. So about Oh, fine.","start_word":56,"end_word":82,"intents":[{"intent":"Provide internet services","confidence_score":0.12009386}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.27911609411239624},{"text":"Good afternoon. This is here at Total Accounts. How may I help you today?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.42887482047080994},{"text":"Hi. Hi. My name is Ramya. I would like to verify whether my India SIM is activated in here or not.","start_word":15,"end_word":35,"sentiment":"neutral","sentiment_score":0.026142172515392303},{"text":"Oh, thank you so much for, your call.","start_word":36,"end_word":43,"sentiment":"positive","sentiment_score":0.4614656865596771},{"text":"However, we would like to inform you, you have reached Airtel Australia. We are not affiliated with Airtel India, and what we do is to provide Internet services and a mobile plan services across Australia. So about Oh, fine. your Indian phone number, you still need to contact your local network, which is Airtel India. Oh, fine.","start_word":44,"end_word":100,"sentiment":"neutral","sentiment_score":0.016445286571979523},{"text":"Thank you.","start_word":101,"end_word":102,"sentiment":"positive","sentiment_score":0.35203975439071655},{"text":"Yeah.","start_word":103,"end_word":103,"sentiment":"neutral","sentiment_score":0.2698424458503723},{"text":"Thank you. Have a Thank good one. you. Have Bye a good bye.","start_word":104,"end_word":116,"sentiment":"positive","sentiment_score":0.4486015439033508},{"text":"day, Brian.","start_word":117,"end_word":118,"sentiment":"neutral","sentiment_score":0.17968225479125977}],"average":{"sentiment":"neutral","sentiment_score":0.1668009581389251}}}}