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Good afternoon. Yeah. Actually, I've given you a call regarding I actually wanted to convert my eSIM again. I wanna reissue it.\n\nSo can you help me with it? I did some reissue of eSIM. It's a Indian number. Okay. Okay.\n\nOkay. Okay. No problem. Thanks. Yeah.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":0.2879733443260193},{"text":"Good afternoon.","start":3.52,"end":4.26,"sentiment":"positive","sentiment_score":0.37379883229732513},{"text":"Yeah.","start":6.24,"end":6.56,"sentiment":"neutral","sentiment_score":0.11778075248003006},{"text":"Actually, I've given you a call regarding I actually wanted to convert my eSIM again.","start":6.56,"end":13.365001,"sentiment":"neutral","sentiment_score":0.057808336615562436},{"text":"I wanna reissue it.","start":13.505,"end":14.945001,"sentiment":"neutral","sentiment_score":0.058604735881090164}],"sentiment":"neutral","sentiment_score":0.09803894583297812,"num_words":23,"start":3.1999998,"end":14.945001},{"sentences":[{"text":"So can you help me with it?","start":14.945001,"end":16.725,"sentiment":"neutral","sentiment_score":0.08729040622711182},{"text":"I did some reissue of eSIM.","start":21.105,"end":24.725,"sentiment":"neutral","sentiment_score":-0.06344311001400153},{"text":"It's a Indian number.","start":29.48,"end":30.7,"sentiment":"neutral","sentiment_score":-0.10528016649186611},{"text":"Okay.","start":41.755,"end":42.255,"sentiment":"neutral","sentiment_score":-0.09524804353713988},{"text":"Okay.","start":45.595,"end":45.755,"sentiment":"neutral","sentiment_score":-0.01869295910000801}],"sentiment":"neutral","sentiment_score":-0.016036183426254673,"num_words":19,"start":14.945001,"end":45.755},{"sentences":[{"text":"Okay.","start":45.755,"end":45.995,"sentiment":"neutral","sentiment_score":-0.008392654359340668},{"text":"Okay.","start":45.995,"end":46.495,"sentiment":"neutral","sentiment_score":-0.002128010615706444},{"text":"No problem.","start":46.635002,"end":47.355,"sentiment":"neutral","sentiment_score":-0.036098781041800976},{"text":"Thanks.","start":47.355,"end":47.855,"sentiment":"neutral","sentiment_score":0.15069891512393951},{"text":"Yeah.","start":48.235,"end":48.635002,"sentiment":"neutral","sentiment_score":0.10278342664241792}],"sentiment":"neutral","sentiment_score":0.02846068578461806,"num_words":6,"start":45.755,"end":48.635002},{"sentences":[{"text":"Thank you.","start":48.635002,"end":49.375,"sentiment":"positive","sentiment_score":0.4358740597963333}],"sentiment":"positive","sentiment_score":0.4358740597963333,"num_words":2,"start":48.635002,"end":49.375}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Natal.\n\nChannel 1: Hello. Good afternoon.\n\nChannel 0: Yes?\n\nChannel 1: Yeah. Actually, I've given you a call regarding I actually wanted to convert my eSIM again. I wanna reissue it. So can you help me with it?\n\nChannel 0: Sorry. I'm not understanding you. To be sure what?\n\nChannel 1: I did some reissue of eSIM.\n\nChannel 0: Yeah. But what number are we talking about?\n\nChannel 1: It's a Indian number.\n\nChannel 0: So I keep getting all these calls from India, but we cannot service any SIM cards outside of Australia. So if it's from India, you need to call India. I\n\nChannel 1: Okay.\n\nChannel 0: know we have the same name, but we're a different company.\n\nChannel 1: Okay. Okay. Okay. No\n\nChannel 0: Alright.\n\nChannel 1: problem.\n\nChannel 0: Sorry about\n\nChannel 1: Thanks.\n\nChannel 0: that.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Natal.","start":0.08,"end":1.14,"sentiment":"positive","sentiment_score":0.3460954229036967}],"sentiment":"positive","sentiment_score":0.3460954229036967,"channel":0,"num_words":3,"start":0.08,"end":1.14},{"sentences":[{"text":"Hello.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":0.2879733443260193},{"text":"Good afternoon.","start":3.52,"end":4.26,"sentiment":"positive","sentiment_score":0.37379883229732513}],"sentiment":"positive","sentiment_score":0.34519033630688983,"channel":1,"num_words":3,"start":3.1999998,"end":4.26},{"sentences":[{"text":"Yes?","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.20061416923999784}],"sentiment":"neutral","sentiment_score":0.20061416923999784,"channel":0,"num_words":1,"start":4.7999997,"end":5.2999997},{"sentences":[{"text":"Yeah.","start":6.24,"end":6.56,"sentiment":"neutral","sentiment_score":0.11778075248003006},{"text":"Actually, I've given you a call regarding I actually wanted to convert my eSIM again.","start":6.56,"end":13.365001,"sentiment":"neutral","sentiment_score":0.057808336615562436},{"text":"I wanna reissue it.","start":13.505,"end":14.945001,"sentiment":"neutral","sentiment_score":0.058604735881090164},{"text":"So can you help me with it?","start":14.945001,"end":16.725,"sentiment":"neutral","sentiment_score":0.08729040622711182}],"sentiment":"neutral","sentiment_score":0.06779102180843,"channel":1,"num_words":27,"start":6.24,"end":16.725},{"sentences":[{"text":"Sorry.","start":17.244999,"end":17.485,"sentiment":"neutral","sentiment_score":-0.18259048461914065},{"text":"I'm not understanding you.","start":17.485,"end":18.605,"sentiment":"neutral","sentiment_score":-0.283022977411747},{"text":"To be sure what?","start":18.605,"end":19.664999,"sentiment":"neutral","sentiment_score":-0.12057733908295631}],"sentiment":"neutral","sentiment_score":-0.1996657500664393,"channel":0,"num_words":9,"start":17.244999,"end":19.664999},{"sentences":[{"text":"I did some reissue of eSIM.","start":21.105,"end":24.725,"sentiment":"neutral","sentiment_score":-0.06344311001400153}],"sentiment":"neutral","sentiment_score":-0.06344311001400153,"channel":1,"num_words":6,"start":21.105,"end":24.725},{"sentences":[{"text":"Yeah.","start":25.61,"end":25.93,"sentiment":"neutral","sentiment_score":-0.028955530375242233},{"text":"But what number are we talking about?","start":25.93,"end":28.43,"sentiment":"neutral","sentiment_score":-0.04476710728236607}],"sentiment":"neutral","sentiment_score":-0.04279066016897559,"channel":0,"num_words":8,"start":25.61,"end":28.43},{"sentences":[{"text":"It's a Indian number.","start":29.48,"end":30.7,"sentiment":"neutral","sentiment_score":-0.10528016649186611}],"sentiment":"neutral","sentiment_score":-0.10528016649186611,"channel":1,"num_words":4,"start":29.48,"end":30.7},{"sentences":[{"text":"So I keep getting all these calls from India, but we cannot service any SIM cards outside of Australia.","start":31.45,"end":38.49,"sentiment":"neutral","sentiment_score":-0.3027266412973404},{"text":"So if it's from India, you need to call India.","start":38.49,"end":40.75,"sentiment":"neutral","sentiment_score":-0.26631074100732804},{"text":"I","start":41.735,"end":41.895,"sentiment":"neutral","sentiment_score":-0.09275266528129578}],"sentiment":"neutral","sentiment_score":-0.2835888753334681,"channel":0,"num_words":30,"start":31.45,"end":41.895},{"sentences":[{"text":"Okay.","start":41.755,"end":42.255,"sentiment":"neutral","sentiment_score":-0.09524804353713988}],"sentiment":"neutral","sentiment_score":-0.09524804353713988,"channel":1,"num_words":1,"start":41.755,"end":42.255},{"sentences":[{"text":"know we have the same name, but we're a different 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The customer explains that they have already reissued the e \"time but cannot service any SIM cards outside of Australia. The customer apologizes for the confusion and ends the call."},"intents":{"segments":[{"text":"Actually, I've given you a call regarding I actually wanted to convert my eSIM again. I wanna reissue it. So can you help me with it? Sorry.","start_word":8,"end_word":34,"intents":[{"intent":"Convert esim","confidence_score":0.8189656},{"intent":"Reissue esim","confidence_score":0.7301236}]},{"text":"It's a Indian number. So I keep getting all these calls from India, but we cannot service any SIM cards outside of Australia. So if it's from India, you need to call India. I Okay.","start_word":57,"end_word":91,"intents":[{"intent":"Provide contact number","confidence_score":0.0019361542}]},{"text":"know we have the same name, but we're a different company. Okay. Okay.","start_word":92,"end_word":104,"intents":[{"intent":"Confirm company affiliation","confidence_score":0.009366109}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Natal.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.33813759684562683},{"text":"Hello.","start_word":3,"end_word":3,"sentiment":"neutral","sentiment_score":0.2879733443260193},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.34696245193481445},{"text":"Yes? Yeah. Actually, I've given you a call regarding I actually wanted to convert my eSIM again. I wanna reissue it. So can you help me with it? Sorry. I'm not understanding you. To be sure what? I did some reissue of eSIM. Yeah. But what number are we talking about? It's a Indian number. So I keep getting all these calls from India, but we cannot service any SIM cards outside of Australia. So if it's from India, you need to call India. I Okay. know we have the same name, but we're a different company. Okay. Okay. Okay. No Alright. problem. Sorry about Thanks. that. Yeah. Okay.","start_word":6,"end_word":114,"sentiment":"neutral","sentiment_score":-0.07969929277896881},{"text":"Thank you.","start_word":115,"end_word":116,"sentiment":"positive","sentiment_score":0.42102664709091187},{"text":"Bye.","start_word":117,"end_word":117,"sentiment":"neutral","sentiment_score":0.2054212987422943}],"average":{"sentiment":"neutral","sentiment_score":-0.041688842668059126}}}}