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Sorry to interrupt you after our last call. Just quickly, I'll go through the quick identity check with you just because it is your information I was gonna grab. I registered with Asica's adviser 1273105. Are you okay for the call to be recorded? Perfect. And, mate, if I could just get your date of birth and address again, that would be fantastic. You're a legend. Thank you for that. Mate, the idea that I had was now that you're... You've hit 60 birthday, is I can switch the super into this kind of pension account where it removes all of the the taxes that the super pays on the investments. And that gives me an idea of a few extra things that I can switch. The only thing that I've got to do, though, is once you get your super into a pension account, they automatically make you take a minimum withdrawal for the financial year. So what I can do is the two options is I I can just set a bit of a minimum for, like, June, or if you had something specific that you wouldn't mind getting some monthly payments or something, I can put that in there. Cool. I'll just do kind of the the minimums coming out. That way, at least something's coming out to you. And then if you need those lump sums, you can just call up, and we can do the big withdrawals as well. Cool. And the last thing I wanna just quickly check with you is in between now and 67, did you manage to get on to any kind of, like, medical exemption Centrelink or anything like that? Cool. So just living off savings at the moment? Yeah. Cool. I'll put all that in there. Appreciate it. My last question is just with the credit card sitting there at $10, do you have a bunch sitting in savings at the moment? Like, $2, $5, $10? Beautiful. That is all I needed. So I'll put this together, and I've got a bit of an idea on the pension side of things. Really appreciate the the extra couple of minutes, mate. Thank you. Cool. Awesome. I'll talk to you in a couple of weeks. Thank you, mate. 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day, Nick. It's Tommy here again from Oakview, mate. How are you doing? Good. Good.\n\nI just wanted to be time to run an idea by you, if that's okay. Cool. Sorry to interrupt you after our last call. Just quickly, I'll go through the quick identity check with you just because it is your information I was gonna grab. I registered with Asica's adviser 1273105.\n\nAre you okay for the call to be recorded? Perfect. And, mate, if I could just get your date of birth and address again, that would be fantastic. You're a legend. Thank you for that.\n\nMate, the idea that I had was now that you're... You've hit 60 birthday, is I can switch the super into this kind of pension account where it removes all of the the taxes that the super pays on the investments. And that gives me an idea of a few extra things that I can switch. The only thing that I've got to do, though, is once you get your super into a pension account, they automatically make you take a minimum withdrawal for the financial year. So what I can do is the two options is I I can just set a bit of a minimum for, like, June, or if you had something specific that you wouldn't mind getting some monthly payments or something, I can put that in there.\n\nCool. I'll just do kind of the the minimums coming out. That way, at least something's coming out to you. And then if you need those lump sums, you can just call up, and we can do the big withdrawals as well. Cool.\n\nAnd the last thing I wanna just quickly check with you is in between now and 67, did you manage to get on to any kind of, like, medical exemption Centrelink or anything like that? Cool. So just living off savings at the moment? Yeah. Cool.\n\nI'll put all that in there. Appreciate it. My last question is just with the credit card sitting there at $10, do you have a bunch sitting in savings at the moment? Like, $2, $5, $10? Beautiful.\n\nThat is all I needed. So I'll put this together, and I've got a bit of an idea on the pension side of things. Really appreciate the the extra couple of minutes, mate. Thank you. Cool.\n\nAwesome. I'll talk to you in a couple of weeks. Thank you, mate. Bye.","paragraphs":[{"sentences":[{"text":"Good day, Nick.","start":2.48,"end":3.04,"sentiment":"neutral","sentiment_score":0.3302348256111145},{"text":"It's Tommy here again from Oakview, mate.","start":3.04,"end":4.72,"sentiment":"neutral","sentiment_score":0.1940738069159644},{"text":"How are you doing?","start":4.72,"end":5.54,"sentiment":"neutral","sentiment_score":0.23744433000683784},{"text":"Good.","start":7.12,"end":7.2799997,"sentiment":"positive","sentiment_score":0.4784662127494812},{"text":"Good.","start":7.2799997,"end":7.7799997,"sentiment":"positive","sentiment_score":0.46899089217185974}],"sentiment":"neutral","sentiment_score":0.26540347188711166,"num_words":16,"start":2.48,"end":7.7799997},{"sentences":[{"text":"I just wanted to be time to run an idea by you, if that's okay.","start":7.8399997,"end":11.46,"sentiment":"neutral","sentiment_score":0.20647415618101755},{"text":"Cool.","start":13.92,"end":14.16,"sentiment":"neutral","sentiment_score":0.29300087690353394},{"text":"Sorry to interrupt you after our last call.","start":14.16,"end":16.515,"sentiment":"neutral","sentiment_score":-0.022873965557664633},{"text":"Just quickly, I'll go through the quick identity check with you just because it is your information I was gonna grab.","start":17.295,"end":22.675,"sentiment":"neutral","sentiment_score":0.012124923057854176},{"text":"I registered with Asica's adviser 1273105.","start":23.215,"end":26.994999,"sentiment":"neutral","sentiment_score":0.019308224475632112}],"sentiment":"neutral","sentiment_score":0.07014890639659237,"num_words":51,"start":7.8399997,"end":26.994999},{"sentences":[{"text":"Are you okay for the call to be 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account where it removes all of the the taxes that the super pays on the investments.","start":52.945,"end":64.240005,"sentiment":"neutral","sentiment_score":0.07679735244281831},{"text":"And that gives me an idea of a few extra things that I can switch.","start":66.46,"end":69.375,"sentiment":"neutral","sentiment_score":0.17431216388940812},{"text":"The only thing that I've got to do, though, is once you get your super into a pension account, they automatically make you take a minimum withdrawal for the financial year.","start":69.535,"end":80.755,"sentiment":"neutral","sentiment_score":0.050549292155811866},{"text":"So what I can do is the two options is I I can just set a bit of a minimum for, like, June, or if you had something specific that you wouldn't mind getting some monthly payments or something, I can put that in 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Good night. Good. Yeah. You're alright. Good. At Nicholas Martin. 06/16/1961. 411350 Princes Highway, New South Wales 2233. Yeah. Yeah. Yes. Well, just... What... Whatever you think is the best, mate. Yeah. Yeah. No. No. Just, like, just do a monthly a monthly thing. That... That's fine by now. Yeah. No. No. Not yet. Not very good. I just got my senior's card and breaking. That's all. Yeah. And I... I'm just getting ready for my next trip. That's all. I've got a little bit in savings. Not much. Yeah. I've got about 20 in savings. Yeah. Yeah. Yeah. Yeah. You're alright, mate. Not a problem, honey, John. Alright, Tommy. Bye. 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It's Tommy here again from Oakview, mate. How are you doing?\n\nChannel 1: Good night. Good.\n\nChannel 0: Good. Good. I just wanted to be time to run an idea by you, if that's okay.\n\nChannel 1: Yeah. You're alright. Good.\n\nChannel 0: Cool. Sorry to interrupt you after our last call. Just quickly, I'll go through the quick identity check with you just because it is your information I was gonna grab. I registered with Asica's adviser 1273105. Are you okay for the call to be recorded?\n\nPerfect. And, mate, if I could just get your date of birth and address again, that would be fantastic.\n\nChannel 1: At Nicholas Martin. 06/16/1961. 411350 Princes Highway, New South Wales 2233.\n\nChannel 0: You're a legend. Thank you for that. Mate, the idea that I had was now that you're... You've hit 60 birthday, is I can switch the super into this kind of pension account where it removes all of the the taxes that the super pays on the investments.\n\nChannel 1: Yeah.\n\nChannel 0: And that gives me an idea of a few extra things that I can switch. The only thing that I've got to do, though, is once you get your super into a pension account, they automatically make you take a minimum withdrawal for the financial year.\n\nChannel 1: Yeah.\n\nChannel 0: So what I can do is the two options is I I can just set a bit of a minimum for, like, June,\n\nChannel 1: Yes.\n\nChannel 0: or if you had something specific that you wouldn't mind getting some monthly payments or something, I can put that in there.\n\nChannel 1: Well, just... What... Whatever you think is the best, mate.\n\nChannel 0: Cool. I'll just do kind of the the minimums coming out. That way, at least something's coming out to you. And then if you need those lump sums, you can just call up, and we can do the big withdrawals as\n\nChannel 1: Yeah. Yeah. No. No. Just, like, just do a monthly a monthly thing.\n\nThat... That's fine by now.\n\nChannel 0: well. Cool.\n\nChannel 1: Yeah.\n\nChannel 0: And the last thing I wanna just quickly check with you is in between now and 67, did you manage to get on to any kind of, like, medical exemption Centrelink or anything like that?\n\nChannel 1: No. No. Not yet. Not very good. I just got my senior's card and breaking.\n\nThat's all.\n\nChannel 0: Cool. So just living off savings at the moment?\n\nChannel 1: Yeah. And I... I'm just getting ready for my next trip. That's all.\n\nChannel 0: Yeah. Cool. I'll put all that in there. Appreciate it. My last question is just with the credit card sitting there at $10, do you have a bunch sitting in savings at the moment?\n\nChannel 1: I've got a little bit in savings. Not much.\n\nChannel 0: Like, $2, $5, $10?\n\nChannel 1: Yeah. I've got about 20 in savings.\n\nChannel 0: Beautiful. That is all I needed. So\n\nChannel 1: Yeah.\n\nChannel 0: I'll put this together, and I've got a bit of an idea on the pension side of things.\n\nChannel 1: Yeah.\n\nChannel 0: Really appreciate the the extra couple of minutes, mate.\n\nChannel 1: Yeah.\n\nChannel 0: Thank\n\nChannel 1: Yeah.\n\nChannel 0: you.\n\nChannel 1: You're alright, mate. Not a problem, honey, John.\n\nChannel 0: Cool. Awesome. I'll talk to you in a couple of weeks.\n\nChannel 1: Alright, Tommy. Bye.\n\nChannel 0: Thank you, mate. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.04119938611984253}],"sentiment":"neutral","sentiment_score":0.04119938611984253,"channel":1,"num_words":1,"start":0.56,"end":1.06},{"sentences":[{"text":"Good day, Nick.","start":2.48,"end":3.04,"sentiment":"neutral","sentiment_score":0.3302348256111145},{"text":"It's Tommy here again from Oakview, mate.","start":3.04,"end":4.72,"sentiment":"neutral","sentiment_score":0.1940738069159644},{"text":"How are you doing?","start":4.72,"end":5.54,"sentiment":"neutral","sentiment_score":0.23744433000683784}],"sentiment":"neutral","sentiment_score":0.23564274609088898,"channel":0,"num_words":14,"start":2.48,"end":5.54},{"sentences":[{"text":"Good 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and I've got a bit of an idea on the pension side of things.","start":167.27,"end":171.37,"sentiment":"neutral","sentiment_score":0.13028397493892246}],"sentiment":"neutral","sentiment_score":0.13028397493892246,"channel":0,"num_words":18,"start":167.27,"end":171.37},{"sentences":[{"text":"Yeah.","start":171.625,"end":172.125,"sentiment":"neutral","sentiment_score":0.2106401324272156}],"sentiment":"neutral","sentiment_score":0.2106401324272156,"channel":1,"num_words":1,"start":171.625,"end":172.125},{"sentences":[{"text":"Really appreciate the the extra couple of minutes, 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alright, mate.","start":176.25,"end":177.21,"sentiment":"neutral","sentiment_score":0.2488372027873993},{"text":"Not a problem, honey, John.","start":177.21,"end":178.75,"sentiment":"neutral","sentiment_score":0.27214202880859373}],"sentiment":"neutral","sentiment_score":0.26340271905064583,"channel":1,"num_words":8,"start":176.25,"end":178.75},{"sentences":[{"text":"Cool.","start":179.53288,"end":179.69289,"sentiment":"positive","sentiment_score":0.4999883770942688},{"text":"Awesome.","start":179.69289,"end":180.09288,"sentiment":"positive","sentiment_score":0.5514858961105347},{"text":"I'll talk to you in a couple of weeks.","start":180.09288,"end":181.55287,"sentiment":"neutral","sentiment_score":0.27511586414443123}],"sentiment":"neutral","sentiment_score":0.3206833682276986,"channel":0,"num_words":11,"start":179.53288,"end":181.55287},{"sentences":[{"text":"Alright, Tommy.","start":181.77,"end":182.65,"sentiment":"neutral","sentiment_score":0.1607724204659462},{"text":"Bye.","start":182.65,"end":183.15,"sentiment":"neutral","sentiment_score":0.10909722745418549}],"sentiment":"neutral","sentiment_score":0.14354735612869263,"channel":1,"num_words":3,"start":181.77,"end":183.15},{"sentences":[{"text":"Thank you, mate.","start":183.53288,"end":184.33289,"sentiment":"positive","sentiment_score":0.8238578041394552},{"text":"Bye.","start":184.33289,"end":184.83289,"sentiment":"positive","sentiment_score":0.523435115814209}],"sentiment":"positive","sentiment_score":0.7487521320581436,"channel":0,"num_words":4,"start":183.53288,"end":184.83289},{"sentences":[{"text":"Bye.","start":184.65,"end":185.15,"sentiment":"neutral","sentiment_score":-0.08959844708442688}],"sentiment":"neutral","sentiment_score":-0.08959844708442688,"channel":1,"num_words":1,"start":184.65,"end":185.15}]},"summary":{"result":"success","short":"The customer, Tommy, calls an agent named Nick to discuss his retirement plans. He asks Nick to run an identity check and suggests switching to a pension account to take out taxes and monthly payments. He also asks Nick about his credit card savings and retirement plans. Nick agrees to set a minimum withdrawal and put in the necessary information. Tommy thanks Nick and plans to follow up in a couple of weeks."},"intents":{"segments":[{"text":"I just wanted to be time to run an idea by you, if that's okay. Yeah.","start_word":20,"end_word":35,"intents":[{"intent":"Run an idea","confidence_score":0.44000545}]},{"text":"I'll just do kind of the the minimums coming out. That way, at least something's coming out to you. And then if you need those lump sums, you can just call up, and we can do the big withdrawals as Yeah.","start_word":268,"end_word":308,"intents":[{"intent":"Provide minimums","confidence_score":0.0037675186}]},{"text":"And the last thing I wanna just quickly check with you is in between now and 67, did you manage to get on to any kind of, like, medical exemption Centrelink or anything like that? No.","start_word":328,"end_word":363,"intents":[{"intent":"Check medical exemption status","confidence_score":0.06214901}]},{"text":"And the last thing I wanna just quickly check with you is in between now and 67, did you manage to get on to any kind of, like, medical exemption Centrelink or anything like that? No. No.","start_word":328,"end_word":364,"intents":[{"intent":"Check savings status","confidence_score":0.03075715}]},{"text":"I'll put this together, and I've got a bit of an idea on the pension side of things. Yeah.","start_word":464,"end_word":482,"intents":[{"intent":"Recommend pension plan","confidence_score":0.0025217216},{"intent":"Discuss pension plan","confidence_score":0.011736039}]},{"text":"You're alright, mate. Not a problem, honey, John. Cool.","start_word":496,"end_word":504,"intents":[{"intent":"Confirm understanding","confidence_score":0.22271772}]}]},"sentiments":{"segments":[{"text":"Hello? Good day, Nick. It's Tommy here again from Oakview, mate. How are you doing? Good night.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.2355818748474121},{"text":"Good. Good. Good.","start_word":17,"end_word":19,"sentiment":"positive","sentiment_score":0.46566176414489746},{"text":"I just wanted to be time to run an idea by you, if that's okay. Yeah. You're alright.","start_word":20,"end_word":37,"sentiment":"neutral","sentiment_score":0.19493962824344635},{"text":"Good.","start_word":38,"end_word":38,"sentiment":"positive","sentiment_score":0.40977901220321655},{"text":"Cool. Sorry to interrupt you after our last call. Just quickly, I'll go through the quick identity check with you just because it is your information I was gonna grab. I registered with Asica's adviser 1273105. Are you okay for the call to be recorded?","start_word":39,"end_word":83,"sentiment":"neutral","sentiment_score":0.01767706498503685},{"text":"Perfect. And, mate, if I could just get your date of birth and address again, that would be fantastic.","start_word":84,"end_word":102,"sentiment":"positive","sentiment_score":0.4779253304004669},{"text":"At Nicholas Martin. 06/16/1961. 411350 Princes Highway, New South Wales 2233.","start_word":103,"end_word":113,"sentiment":"neutral","sentiment_score":0.03920220211148262},{"text":"You're a legend. Thank you for that.","start_word":114,"end_word":120,"sentiment":"positive","sentiment_score":0.6293972134590149},{"text":"Mate, the idea that I had was now that you're... You've hit 60 birthday, is I can switch the super into this kind of pension account where it removes all of the the taxes that the super pays on the investments. Yeah. And that gives me an idea of a few extra things that I can switch. The only thing that I've got to do, though, is once you get your super into a pension account, they automatically make you take a minimum withdrawal for the financial year. Yeah. So what I can do is the two options is I I can just set a bit of a minimum for, like, June, Yes. or if you had something specific that you wouldn't mind getting some monthly payments or something, I can put that in there. Well, just... What... Whatever you think is the best, mate. Cool. I'll just do kind of the the minimums coming out. That way, at least something's coming out to you. And then if you need those lump sums, you can just call up, and we can do the big withdrawals as Yeah. Yeah. No. No. Just, like, just do a monthly a monthly thing. That... That's fine by now. well. Cool. Yeah. And the last thing I wanna just quickly check with you is in between now and 67, did you manage to get on to any kind of, like, medical exemption Centrelink or anything like that? No. No. Not yet.","start_word":121,"end_word":366,"sentiment":"neutral","sentiment_score":0.07571463535229365},{"text":"Not very good. I just got my senior's card and breaking.","start_word":367,"end_word":377,"sentiment":"negative","sentiment_score":-0.4649944007396698},{"text":"That's all. Cool. So just living off savings at the moment? Yeah. And I... I'm just getting ready for my next trip. That's all. Yeah.","start_word":378,"end_word":402,"sentiment":"neutral","sentiment_score":0.07553493231534958},{"text":"Cool. I'll put all that in there. Appreciate it.","start_word":403,"end_word":411,"sentiment":"positive","sentiment_score":0.45529085397720337},{"text":"My last question is just with the credit card sitting there at $10, do you have a bunch sitting in savings at the moment? I've got a little bit in savings. Not much. Like, $2, $5, $10? Yeah. I've got about 20 in savings.","start_word":412,"end_word":455,"sentiment":"neutral","sentiment_score":0.013976304791867731},{"text":"Beautiful. That is all I needed.","start_word":456,"end_word":461,"sentiment":"positive","sentiment_score":0.4306310415267944},{"text":"So Yeah. I'll put this together, and I've got a bit of an idea on the pension side of things. Yeah.","start_word":462,"end_word":482,"sentiment":"neutral","sentiment_score":0.1349724978208542},{"text":"Really appreciate the the extra couple of minutes, mate.","start_word":483,"end_word":491,"sentiment":"positive","sentiment_score":0.468353807926178},{"text":"Yeah. Thank Yeah. you. You're alright, mate. Not a problem, honey, John.","start_word":492,"end_word":503,"sentiment":"neutral","sentiment_score":0.2666791081428528},{"text":"Cool. Awesome.","start_word":504,"end_word":505,"sentiment":"positive","sentiment_score":0.5257371664047241},{"text":"I'll talk to you in a couple of weeks. Alright, Tommy. Bye.","start_word":506,"end_word":517,"sentiment":"neutral","sentiment_score":0.23290689289569855},{"text":"Thank you, mate. Bye.","start_word":518,"end_word":521,"sentiment":"positive","sentiment_score":0.7188385128974915},{"text":"Bye.","start_word":522,"end_word":522,"sentiment":"neutral","sentiment_score":0.27697521448135376}],"average":{"sentiment":"neutral","sentiment_score":0.1331076183903233}}}}