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Please hold for an operator. Pronto Software is an Australian developer of award winning business management solutions. When you choose Pronto Software, you gain a team with decades of industry Good afternoon. Pronto Software.\n\nChannel 0: Oh, yes. Hi. Good day. I was actually calling I'm trying to reach Johnny from the IT department.\n\nChannel 1: We don't actually have a John here anymore.\n\nChannel 0: Oh, Johnny Klein is not part of Panta software anymore.\n\nChannel 1: That's correct. Okay.\n\nChannel 0: Oh, okay. Well, thank you for the detail. Alright. Then I think that's it. You have a great day.\n\nTake care.\n\nChannel 1: Thank\n\nChannel 0: Bye.\n\nChannel 1: you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Pronto Software.","start":0.16,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.32608720163504284},{"text":"Please hold for an operator.","start":2.6399999,"end":4.18,"sentiment":"neutral","sentiment_score":0.07699497044086456},{"text":"Pronto Software is an Australian developer of award winning business management solutions.","start":10.24,"end":15.139999,"sentiment":"neutral","sentiment_score":0.21953742702802023},{"text":"When you choose Pronto Software, you gain a team with decades of industry Good afternoon.","start":15.775,"end":23.295,"sentiment":"neutral","sentiment_score":0.2626180996497472},{"text":"Pronto Software.","start":23.295,"end":24.355,"sentiment":"neutral","sentiment_score":0.10155077278614044}],"sentiment":"neutral","sentiment_score":0.2279580056667328,"channel":1,"num_words":40,"start":0.16,"end":24.355},{"sentences":[{"text":"Oh, yes.","start":26.26,"end":26.74,"sentiment":"neutral","sentiment_score":0.042104316875338554},{"text":"Hi.","start":26.74,"end":27.24,"sentiment":"neutral","sentiment_score":0.09948597103357316},{"text":"Good day.","start":27.300001,"end":28.12,"sentiment":"neutral","sentiment_score":0.13098406791687012},{"text":"I was actually calling I'm trying to reach Johnny from the IT department.","start":28.66,"end":33.16,"sentiment":"neutral","sentiment_score":0.003150366963102267}],"sentiment":"neutral","sentiment_score":0.02703430617435111,"channel":0,"num_words":18,"start":26.26,"end":33.16},{"sentences":[{"text":"We don't actually have a John here anymore.","start":35.629997,"end":37.97,"sentiment":"neutral","sentiment_score":-0.13272949308156967}],"sentiment":"neutral","sentiment_score":-0.13272949308156967,"channel":1,"num_words":8,"start":35.629997,"end":37.97},{"sentences":[{"text":"Oh, Johnny Klein is not part of Panta software anymore.","start":39.795002,"end":44.295,"sentiment":"neutral","sentiment_score":-0.20146691501140596}],"sentiment":"neutral","sentiment_score":-0.20146691501140596,"channel":0,"num_words":10,"start":39.795002,"end":44.295},{"sentences":[{"text":"That's correct.","start":44.925,"end":45.745,"sentiment":"neutral","sentiment_score":-0.023383059538900852},{"text":"Okay.","start":46.550877,"end":47.050877,"sentiment":"neutral","sentiment_score":0.029150191694498066}],"sentiment":"neutral","sentiment_score":-0.0058719757944345466,"channel":1,"num_words":3,"start":44.925,"end":47.050877},{"sentences":[{"text":"Oh, okay.","start":47.475,"end":48.295,"sentiment":"neutral","sentiment_score":0.08924192190170288},{"text":"Well, thank you for the detail.","start":48.675,"end":50.135002,"sentiment":"positive","sentiment_score":0.3687411944071452},{"text":"Alright.","start":51.075,"end":51.575,"sentiment":"neutral","sentiment_score":0.2161608189344406},{"text":"Then I think that's it.","start":51.715,"end":52.835,"sentiment":"neutral","sentiment_score":0.20171591341495515},{"text":"You have a great day.","start":52.835,"end":53.795,"sentiment":"positive","sentiment_score":0.5502650141716003}],"sentiment":"positive","sentiment_score":0.33510507721649974,"channel":0,"num_words":19,"start":47.475,"end":53.795},{"sentences":[{"text":"Take care.","start":53.795,"end":54.535,"sentiment":"positive","sentiment_score":0.40222296118736267}],"sentiment":"positive","sentiment_score":0.40222296118736267,"channel":0,"num_words":2,"start":53.795,"end":54.535},{"sentences":[{"text":"Thank","start":55.110878,"end":55.350876,"sentiment":"positive","sentiment_score":0.35623887181282043}],"sentiment":"positive","sentiment_score":0.35623887181282043,"channel":1,"num_words":1,"start":55.110878,"end":55.350876},{"sentences":[{"text":"Bye.","start":55.210938,"end":55.710938,"sentiment":"neutral","sentiment_score":0.28306618332862854}],"sentiment":"neutral","sentiment_score":0.28306618332862854,"channel":0,"num_words":1,"start":55.210938,"end":55.710938},{"sentences":[{"text":"you.","start":55.350876,"end":55.590878,"sentiment":"neutral","sentiment_score":0.20526209473609924},{"text":"Bye.","start":55.590878,"end":56.090878,"sentiment":"neutral","sentiment_score":0.07447586208581924}],"sentiment":"neutral","sentiment_score":0.13986897841095924,"channel":1,"num_words":2,"start":55.350876,"end":56.090878}]},"summary":{"result":"success","short":"The customer calls Pronto Software and is put on hold before being greeted by an operator. When the customer picks up, they are informed by another representative that the IT department is no longer with John, and the call ends with the customer thanked for the information and saying goodbye."},"intents":{"segments":[{"text":"I was actually calling I'm trying to reach Johnny from the IT department. We don't actually have a John here anymore. Oh, Johnny Klein is not part of Panta software anymore. That's correct. Okay.","start_word":45,"end_word":78,"intents":[{"intent":"Resolve technical issue","confidence_score":0.0056515005}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Pronto Software. Please hold for an operator. Pronto Software is an Australian developer of award winning business management solutions. When you choose Pronto Software, you gain a team with decades of industry Good afternoon. Pronto Software. Oh, yes. Hi. Good day. I was actually calling I'm trying to reach Johnny from the IT department. We don't actually have a John here anymore. Oh, Johnny Klein is not part of Panta software anymore. That's correct. Okay. Oh, okay.","start_word":0,"end_word":80,"sentiment":"neutral","sentiment_score":0.0806129053235054},{"text":"Well, thank you for the detail.","start_word":81,"end_word":86,"sentiment":"positive","sentiment_score":0.34371814131736755},{"text":"Alright. Then I think that's it.","start_word":87,"end_word":92,"sentiment":"neutral","sentiment_score":0.2042648047208786},{"text":"You have a great day. Take care.","start_word":93,"end_word":99,"sentiment":"positive","sentiment_score":0.4978262484073639},{"text":"Thank Bye. you. Bye.","start_word":100,"end_word":103,"sentiment":"neutral","sentiment_score":0.21281538903713224}],"average":{"sentiment":"neutral","sentiment_score":0.13835884832566783}}}}