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Thank you so much. Nice to have you in the line, Monique. Just give me a minute or two. Let me just review and go over to your account, especially there is an invoice sent to you. Okay? Bear with me here. Thank you. Thank you so much for patiently waiting on the line, Manette. So I was able to review your recent invoice. Evidently, it doesn't show the correct amount. It should be only covering the period of April. So I've already changed it or modified. Now it's showing period April '30, and it's showing $79.95. For your reference, I will read the sent the invoice to your billing email just a minute ago. Kindly check if you receive it. And secondly, if you log in to your account, you will be showing account balance $159.90. This is related again to the billing error occurred when, we have a server error restoration last month, and it's still currently being addressed by our back end. But I can assure you the outstanding amount that you have, this month is only $79.95. Just kindly refer to the actual invoice that I've modified today, $79.95. Okay? And we are, sorry for the confusion caused in reference with this incorrect invoice sent. Mhmm. Alright. And I appreciate your time giving us a call this morning. Anything else that I may help you today? Okay. You're welcome. And thank you so much. You do have a great day, and please be safe. If you need any assistance, just let us know. Okay? Thank you. 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morning. Thank you so much for calling Airtel accounts. How may I help you today? Oh, sure. I'll be more than happy to review your account.\n\nPlease confirm your full name and your phone number. Thank you so much. Nice to have you in the line, Monique. Just give me a minute or two. Let me just review and go over to your account, especially there is an invoice sent to you.\n\nOkay? Bear with me here. Thank you. Thank you so much for patiently waiting on the line, Manette. So I was able to review your recent invoice.\n\nEvidently, it doesn't show the correct amount. It should be only covering the period of April. So I've already changed it or modified. Now it's showing period April '30, and it's showing $79.95. For your reference, I will read the sent the invoice to your billing email just a minute ago.\n\nKindly check if you receive it. And secondly, if you log in to your account, you will be showing account balance $159.90. This is related again to the billing error occurred when, we have a server error restoration last month, and it's still currently being addressed by our back end. But I can assure you the outstanding amount that you have, this month is only $79.95. Just kindly refer to the actual invoice that I've modified today, $79.95.\n\nOkay? And we are, sorry for the confusion caused in reference with this incorrect invoice sent. Mhmm. Alright. And I appreciate your time giving us a call this morning.\n\nAnything else that I may help you today? Okay. You're welcome. And thank you so much. You do have a great day, and please be safe.\n\nIf you need any assistance, just let us know. Okay? Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.88,"end":1.5999999,"sentiment":"positive","sentiment_score":0.4677112549543381},{"text":"Thank you so much for calling Airtel accounts.","start":1.5999999,"end":4.0,"sentiment":"positive","sentiment_score":0.7102618739008904},{"text":"How may I help you today?","start":4.0,"end":5.2999997,"sentiment":"positive","sentiment_score":0.5860386987527212},{"text":"Oh, sure.","start":28.52,"end":28.92,"sentiment":"neutral","sentiment_score":0.026894211769104004},{"text":"I'll be more than happy to review your account.","start":28.92,"end":31.42,"sentiment":"positive","sentiment_score":0.35688146617677474}],"sentiment":"positive","sentiment_score":0.4962767152874558,"num_words":27,"start":0.88,"end":31.42},{"sentences":[{"text":"Please confirm your full name and your phone number.","start":32.12,"end":36.06,"sentiment":"neutral","sentiment_score":0.08609302673074934},{"text":"Thank you so 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I have received an invoice for my next month's payment or this month's payment, but it's showing me twice the usual amount. I'm just looking at my the the Airtel platform, and I seem to have paid every month. Just wondering what this discrepancy is. Mhmm. Sure. Yeah. My name is Monique Pereira. Phone number is 0450552960. Yep. Mhmm. Okay. That's okay. All good. No. Not at the moment. Thank you. You too. Bye bye. 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there. I have received an invoice for my next month's payment or this month's payment, but it's showing me twice the usual amount. I'm just looking at my the the Airtel platform, and I seem to have paid every month. Just wondering what this discrepancy is. Mhmm.\n\nSure. Yeah. My name is Monique Pereira. Phone number is 0450552960. Yep.\n\nMhmm. Okay. That's okay. All good. No.\n\nNot at the moment. Thank you. You too. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":6.3999996,"end":7.14,"sentiment":"neutral","sentiment_score":-0.04120864253491163},{"text":"I have received an invoice for my next month's payment or this month's payment, but it's showing me twice the usual amount.","start":7.6,"end":17.325,"sentiment":"neutral","sentiment_score":-0.2971330244432796},{"text":"I'm just looking at my the the Airtel platform, and I seem to have paid every month.","start":17.945,"end":25.145,"sentiment":"neutral","sentiment_score":-0.30452030721832724},{"text":"Just wondering what this discrepancy is.","start":25.145,"end":27.56,"sentiment":"negative","sentiment_score":-0.4197101990381877},{"text":"Mhmm.","start":37.059998,"end":37.3,"sentiment":"neutral","sentiment_score":0.013627080246806145}],"sentiment":"neutral","sentiment_score":-0.297933815823247,"num_words":48,"start":6.3999996,"end":37.3},{"sentences":[{"text":"Sure.","start":37.3,"end":37.62,"sentiment":"neutral","sentiment_score":0.040882304310798645},{"text":"Yeah.","start":37.62,"end":38.12,"sentiment":"neutral","sentiment_score":0.04074402526021004},{"text":"My name is Monique Pereira.","start":38.26,"end":39.879997,"sentiment":"neutral","sentiment_score":0.05699186623096466},{"text":"Phone number is 0450552960.","start":40.1,"end":44.305,"sentiment":"neutral","sentiment_score":0.05719222407788038},{"text":"Yep.","start":272.04498,"end":272.54498,"sentiment":"neutral","sentiment_score":0.1367969810962677}],"sentiment":"neutral","sentiment_score":0.061012628177801766,"num_words":12,"start":37.3,"end":272.54498},{"sentences":[{"text":"Mhmm.","start":328.815,"end":329.315,"sentiment":"neutral","sentiment_score":0.07173223793506622},{"text":"Okay.","start":335.97,"end":336.47,"sentiment":"neutral","sentiment_score":-0.005977625958621502},{"text":"That's okay.","start":348.53,"end":349.35,"sentiment":"neutral","sentiment_score":0.09063157998025417},{"text":"All good.","start":349.65002,"end":350.39,"sentiment":"neutral","sentiment_score":0.32798875868320465},{"text":"No.","start":359.385,"end":359.54498,"sentiment":"neutral","sentiment_score":-0.10992345213890076}],"sentiment":"neutral","sentiment_score":0.11329597673778023,"num_words":7,"start":328.815,"end":359.54498},{"sentences":[{"text":"Not at the moment.","start":359.54498,"end":360.425,"sentiment":"neutral","sentiment_score":-0.16054871678352356},{"text":"Thank you.","start":360.425,"end":361.165,"sentiment":"neutral","sentiment_score":-0.05260595306754112},{"text":"You too.","start":367.66287,"end":368.14288,"sentiment":"neutral","sentiment_score":0.06028683576732874},{"text":"Bye bye.","start":368.14288,"end":368.72287,"sentiment":"neutral","sentiment_score":0.12176918238401412},{"text":"Bye.","start":371.34286,"end":371.84286,"sentiment":"positive","sentiment_score":0.4524458348751068}],"sentiment":"neutral","sentiment_score":0.006286463446237824,"num_words":11,"start":359.54498,"end":371.84286}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Hi there. I have received an invoice for my next month's payment or this month's payment, but it's showing me twice the usual amount. I'm just looking at my the the Airtel platform, and I seem to have paid every month. Just wondering what this discrepancy is.\n\nChannel 0: Oh, sure. I'll be more than happy to review your account. Please confirm your full name and your phone number.\n\nChannel 1: Mhmm. Sure. Yeah. My name is Monique Pereira. Phone number is 0450552960.\n\nChannel 0: Thank you so much. Nice to have you in the line, Monique. Just give me a minute or two. Let me just review and go over to your account, especially there is an invoice sent to you. Okay?\n\nBear with me here. Thank you. Thank you so much for patiently waiting on the line, Manette.\n\nChannel 1: Yep.\n\nChannel 0: So I was able to review your recent invoice. Evidently, it doesn't show the correct amount. It should be only covering the period of April. So I've already changed it or modified. Now it's showing period April '30, and it's showing $79.95.\n\nFor your reference, I will read the sent the invoice to your billing email just a minute ago. Kindly check if you receive it. And secondly, if you log in to your account, you will be showing account balance $159.90. This is related again to the billing error occurred when, we have a server error restoration last month, and it's still currently being addressed by our back end. But I can assure you the outstanding amount that you have,\n\nChannel 1: Mhmm.\n\nChannel 0: this month is only $79.95. Just kindly refer to the actual invoice\n\nChannel 1: Okay.\n\nChannel 0: that I've modified today, $79.95. Okay? And we are, sorry for the confusion caused in reference with this incorrect invoice sent.\n\nChannel 1: That's okay. All good.\n\nChannel 0: Mhmm. Alright. And I appreciate your time giving us a call this morning. Anything else that I may help you today?\n\nChannel 1: No. Not at the moment. Thank you.\n\nChannel 0: Okay. You're welcome. And thank you so much. You do have a great day, and please be safe. If you need\n\nChannel 1: You\n\nChannel 0: any\n\nChannel 1: too.\n\nChannel 0: assistance,\n\nChannel 1: Bye bye.\n\nChannel 0: just let us know. Okay? Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.88,"end":1.5999999,"sentiment":"positive","sentiment_score":0.4677112549543381},{"text":"Thank you so much for calling Airtel accounts.","start":1.5999999,"end":4.0,"sentiment":"positive","sentiment_score":0.7102618739008904},{"text":"How may I help you today?","start":4.0,"end":5.2999997,"sentiment":"positive","sentiment_score":0.5860386987527212}],"sentiment":"positive","sentiment_score":0.6333593558520079,"channel":0,"num_words":16,"start":0.88,"end":5.2999997},{"sentences":[{"text":"Hi there.","start":6.3999996,"end":7.14,"sentiment":"neutral","sentiment_score":-0.04120864253491163},{"text":"I have received an invoice for my next month's payment or this month's payment, but it's showing me twice the usual amount.","start":7.6,"end":17.325,"sentiment":"neutral","sentiment_score":-0.2971330244432796},{"text":"I'm just looking at my the the Airtel platform, and I seem to have paid every month.","start":17.945,"end":25.145,"sentiment":"neutral","sentiment_score":-0.30452030721832724},{"text":"Just wondering what this discrepancy is.","start":25.145,"end":27.56,"sentiment":"negative","sentiment_score":-0.4197101990381877}],"sentiment":"neutral","sentiment_score":-0.3045627710587801,"channel":1,"num_words":47,"start":6.3999996,"end":27.56},{"sentences":[{"text":"Oh, sure.","start":28.52,"end":28.92,"sentiment":"neutral","sentiment_score":0.026894211769104004},{"text":"I'll be more than happy to review your account.","start":28.92,"end":31.42,"sentiment":"positive","sentiment_score":0.35688146617677474},{"text":"Please confirm your full name and your phone 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much.","start":45.324997,"end":46.445,"sentiment":"positive","sentiment_score":0.5679834187030792},{"text":"Nice to have you in the line, Monique.","start":46.445,"end":48.125,"sentiment":"positive","sentiment_score":0.7009386569261551},{"text":"Just give me a minute or two.","start":48.125,"end":49.644997,"sentiment":"neutral","sentiment_score":0.28041599690914154},{"text":"Let me just review and go over to your account, especially there is an invoice sent to you.","start":49.644997,"end":55.085,"sentiment":"neutral","sentiment_score":0.21792704032527077},{"text":"Okay?","start":55.085,"end":55.565,"sentiment":"neutral","sentiment_score":0.0958523228764534}],"sentiment":"positive","sentiment_score":0.3647603672978125,"channel":0,"num_words":38,"start":45.324997,"end":55.565},{"sentences":[{"text":"Bear with me here.","start":55.565,"end":56.704998,"sentiment":"neutral","sentiment_score":0.1247436311095953},{"text":"Thank you.","start":57.484997,"end":58.305,"sentiment":"positive","sentiment_score":0.3734889328479767},{"text":"Thank you so much for patiently waiting on the line, Manette.","start":268.66,"end":271.96,"sentiment":"positive","sentiment_score":0.5436789176680825}],"sentiment":"positive","sentiment_score":0.42508355791077895,"channel":0,"num_words":17,"start":55.565,"end":271.96},{"sentences":[{"text":"Yep.","start":272.04498,"end":272.54498,"sentiment":"neutral","sentiment_score":0.1367969810962677}],"sentiment":"neutral","sentiment_score":0.1367969810962677,"channel":1,"num_words":1,"start":272.04498,"end":272.54498},{"sentences":[{"text":"So I was able to review your recent invoice.","start":272.58,"end":275.56,"sentiment":"neutral","sentiment_score":0.007072861409849591},{"text":"Evidently, it doesn't show the correct amount.","start":276.215,"end":278.715,"sentiment":"neutral","sentiment_score":-0.28951467999390196},{"text":"It should be only covering the period of April.","start":279.01498,"end":283.35498,"sentiment":"neutral","sentiment_score":-0.19240959650940365},{"text":"So I've already changed it or modified.","start":283.815,"end":286.63498,"sentiment":"neutral","sentiment_score":-0.12160837171333176},{"text":"Now it's showing period April '30, and it's showing $79.95.","start":286.935,"end":294.33,"sentiment":"neutral","sentiment_score":0.014295406267046928}],"sentiment":"neutral","sentiment_score":-0.10483185512324174,"channel":0,"num_words":42,"start":272.58,"end":294.33},{"sentences":[{"text":"For your reference, I will read the sent the invoice to your billing email just a minute ago.","start":294.62997,"end":301.28998,"sentiment":"neutral","sentiment_score":0.018579571404390864},{"text":"Kindly check if you receive it.","start":301.50998,"end":303.285,"sentiment":"neutral","sentiment_score":0.030419460497796535},{"text":"And secondly, if you log in to your account, you will be showing account balance $159.90.","start":303.605,"end":312.505,"sentiment":"neutral","sentiment_score":0.01357520348392427},{"text":"This is related again to the billing error occurred when, we have a server error restoration last month, and it's still currently being addressed by our back end.","start":312.645,"end":324.37,"sentiment":"neutral","sentiment_score":-0.1733622976711818},{"text":"But I can assure you the outstanding amount that you have,","start":324.75,"end":328.59,"sentiment":"neutral","sentiment_score":0.08697846328670328}],"sentiment":"neutral","sentiment_score":-0.04004087259026268,"channel":0,"num_words":79,"start":294.62997,"end":328.59},{"sentences":[{"text":"Mhmm.","start":328.815,"end":329.315,"sentiment":"neutral","sentiment_score":0.07173223793506622}],"sentiment":"neutral","sentiment_score":0.07173223793506622,"channel":1,"num_words":1,"start":328.815,"end":329.315},{"sentences":[{"text":"this month is only $79.95.","start":328.91,"end":332.115,"sentiment":"neutral","sentiment_score":0.04432355668395758},{"text":"Just kindly refer to the actual invoice","start":332.995,"end":335.97498,"sentiment":"neutral","sentiment_score":-0.009598159896475928}],"sentiment":"neutral","sentiment_score":0.012869222012038032,"channel":0,"num_words":12,"start":328.91,"end":335.97498},{"sentences":[{"text":"Okay.","start":335.97,"end":336.47,"sentiment":"neutral","sentiment_score":-0.005977625958621502}],"sentiment":"neutral","sentiment_score":-0.005977625958621502,"channel":1,"num_words":1,"start":335.97,"end":336.47},{"sentences":[{"text":"that I've modified today, $79.95.","start":336.115,"end":339.97498,"sentiment":"neutral","sentiment_score":-0.013353601284325122},{"text":"Okay?","start":340.115,"end":340.615,"sentiment":"neutral","sentiment_score":-0.005751388147473335},{"text":"And we are, sorry for the confusion caused in reference with this incorrect invoice sent.","start":340.755,"end":347.94,"sentiment":"neutral","sentiment_score":-0.24507731000582378}],"sentiment":"neutral","sentiment_score":-0.17850852593602168,"channel":0,"num_words":21,"start":336.115,"end":347.94},{"sentences":[{"text":"That's okay.","start":348.53,"end":349.35,"sentiment":"neutral","sentiment_score":0.09063157998025417},{"text":"All good.","start":349.65002,"end":350.39,"sentiment":"neutral","sentiment_score":0.32798875868320465}],"sentiment":"neutral","sentiment_score":0.2093101693317294,"channel":1,"num_words":4,"start":348.53,"end":350.39},{"sentences":[{"text":"Mhmm.","start":349.91998,"end":350.41998,"sentiment":"neutral","sentiment_score":0.12590599060058594},{"text":"Alright.","start":351.12,"end":351.6,"sentiment":"neutral","sentiment_score":0.23332294821739197},{"text":"And I appreciate your time giving us a call this morning.","start":351.6,"end":355.06,"sentiment":"positive","sentiment_score":0.5191802219911055},{"text":"Anything else that I may help you today?","start":355.44,"end":358.18,"sentiment":"neutral","sentiment_score":0.2137776631861925}],"sentiment":"positive","sentiment_score":0.37049679458141327,"channel":0,"num_words":21,"start":349.91998,"end":358.18},{"sentences":[{"text":"No.","start":359.385,"end":359.54498,"sentiment":"neutral","sentiment_score":-0.10992345213890076},{"text":"Not at the moment.","start":359.54498,"end":360.425,"sentiment":"neutral","sentiment_score":-0.16054871678352356},{"text":"Thank you.","start":360.425,"end":361.165,"sentiment":"neutral","sentiment_score":-0.05260595306754112}],"sentiment":"neutral","sentiment_score":-0.12247574648686818,"channel":1,"num_words":7,"start":359.385,"end":361.165},{"sentences":[{"text":"Okay.","start":361.225,"end":361.545,"sentiment":"neutral","sentiment_score":0.16293734312057495},{"text":"You're welcome.","start":361.545,"end":362.36502,"sentiment":"positive","sentiment_score":0.37334589660167694},{"text":"And thank you so much.","start":362.505,"end":364.285,"sentiment":"positive","sentiment_score":0.5536067545413971},{"text":"You do have a great day, and please be safe.","start":364.345,"end":367.08502,"sentiment":"positive","sentiment_score":0.5503743588924408},{"text":"If you need","start":367.305,"end":367.86502,"sentiment":"neutral","sentiment_score":0.07618508612116177}],"sentiment":"positive","sentiment_score":0.4480934169675623,"channel":0,"num_words":21,"start":361.225,"end":367.86502},{"sentences":[{"text":"You","start":367.66287,"end":367.90286,"sentiment":"neutral","sentiment_score":0.02870811708271503}],"sentiment":"neutral","sentiment_score":0.02870811708271503,"channel":1,"num_words":1,"start":367.66287,"end":367.90286},{"sentences":[{"text":"any","start":367.86502,"end":368.025,"sentiment":"neutral","sentiment_score":0.09037350863218307}],"sentiment":"neutral","sentiment_score":0.09037350863218307,"channel":0,"num_words":1,"start":367.86502,"end":368.025},{"sentences":[{"text":"too.","start":367.90286,"end":368.14288,"sentiment":"neutral","sentiment_score":0.09186555445194244}],"sentiment":"neutral","sentiment_score":0.09186555445194244,"channel":1,"num_words":1,"start":367.90286,"end":368.14288},{"sentences":[{"text":"assistance,","start":368.025,"end":368.525,"sentiment":"neutral","sentiment_score":0.07669274508953094}],"sentiment":"neutral","sentiment_score":0.07669274508953094,"channel":0,"num_words":1,"start":368.025,"end":368.525},{"sentences":[{"text":"Bye bye.","start":368.14288,"end":368.72287,"sentiment":"neutral","sentiment_score":0.12176918238401412}],"sentiment":"neutral","sentiment_score":0.12176918238401412,"channel":1,"num_words":2,"start":368.14288,"end":368.72287},{"sentences":[{"text":"just let us know.","start":368.745,"end":369.625,"sentiment":"neutral","sentiment_score":0.09756290726363659},{"text":"Okay?","start":369.625,"end":370.105,"sentiment":"neutral","sentiment_score":0.04011998325586319},{"text":"Thank you.","start":370.105,"end":370.92502,"sentiment":"positive","sentiment_score":0.7984388470649719}],"sentiment":"neutral","sentiment_score":0.2896070437771933,"channel":0,"num_words":7,"start":368.745,"end":370.92502},{"sentences":[{"text":"Bye.","start":371.34286,"end":371.84286,"sentiment":"positive","sentiment_score":0.4524458348751068}],"sentiment":"positive","sentiment_score":0.4524458348751068,"channel":1,"num_words":1,"start":371.34286,"end":371.84286},{"sentences":[{"text":"Bye bye.","start":372.105,"end":372.845,"sentiment":"neutral","sentiment_score":0.08102117106318474}],"sentiment":"neutral","sentiment_score":0.08102117106318474,"channel":0,"num_words":2,"start":372.105,"end":372.845}]},"summary":{"result":"success","short":"The customer called Airtel accounts to report a discrepancy in their payment. The agent reviewed the account and discovered that the payment was incorrect, but they were able to change it and send a corrected invoice. The agent assured the customer that the outstanding amount was only $79.95 and that the issue was being addressed by the backend."},"intents":{"segments":[{"text":"I have received an invoice for my next month's payment or this month's payment, but it's showing me twice the usual amount. I'm just looking at my the the Airtel platform, and I seem to have paid every month. Just wondering what this discrepancy is. Oh, sure.","start_word":18,"end_word":64,"intents":[{"intent":"Check payment discrepancy","confidence_score":0.041839425}]},{"text":"For your reference, I will read the sent the invoice to your billing email just a minute ago. Kindly check if you receive it.","start_word":193,"end_word":216,"intents":[{"intent":"Check invoice","confidence_score":0.086162195}]},{"text":"And secondly, if you log in to your account, you will be showing account balance $159.90.","start_word":217,"end_word":232,"intents":[{"intent":"Verify account balance","confidence_score":0.10580775}]},{"text":"And we are, sorry for the confusion caused in reference with this incorrect invoice sent. That's okay.","start_word":292,"end_word":308,"intents":[{"intent":"Apologize for confusion","confidence_score":0.76057136}]},{"text":"Anything else that I may help you today?","start_word":324,"end_word":331,"intents":[{"intent":"Offer assistance","confidence_score":0.13870038}]}]},"sentiments":{"segments":[{"text":"Good morning. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.6233571171760559},{"text":"Hi there. I have received an invoice for my next month's payment or this month's payment, but it's showing me twice the usual amount. I'm just looking at my the the Airtel platform, and I seem to have paid every month.","start_word":16,"end_word":56,"sentiment":"neutral","sentiment_score":-0.28336724638938904},{"text":"Just wondering what this discrepancy is.","start_word":57,"end_word":62,"sentiment":"negative","sentiment_score":-0.44269075989723206},{"text":"Oh, sure. I'll be more than happy to review your account. Please confirm your full name and your phone number. Mhmm. Sure. Yeah. My name is Monique Pereira. Phone number is 0450552960.","start_word":63,"end_word":94,"sentiment":"neutral","sentiment_score":0.12012600898742676},{"text":"Thank you so much. Nice to have you in the line, Monique.","start_word":95,"end_word":106,"sentiment":"positive","sentiment_score":0.650959312915802},{"text":"Just give me a minute or two. Let me just review and go over to your account, especially there is an invoice sent to you. Okay? Bear with me here.","start_word":107,"end_word":136,"sentiment":"neutral","sentiment_score":0.2146272361278534},{"text":"Thank you. Thank you so much for patiently waiting on the line, Manette.","start_word":137,"end_word":149,"sentiment":"positive","sentiment_score":0.513444721698761},{"text":"Yep. So I was able to review your recent invoice. Evidently, it doesn't show the correct amount. It should be only covering the period of April. So I've already changed it or modified. Now it's showing period April '30, and it's showing $79.95. For your reference, I will read the sent the invoice to your billing email just a minute ago. Kindly check if you receive it. And secondly, if you log in to your account, you will be showing account balance $159.90. This is related again to the billing error occurred when, we have a server error restoration last month, and it's still currently being addressed by our back end. But I can assure you the outstanding amount that you have, Mhmm. this month is only $79.95. Just kindly refer to the actual invoice Okay. that I've modified today, $79.95. Okay? And we are, sorry for the confusion caused in reference with this incorrect invoice sent. That's okay. All good. Mhmm. Alright.","start_word":150,"end_word":312,"sentiment":"neutral","sentiment_score":-0.04864264985809297},{"text":"And I appreciate your time giving us a call this morning.","start_word":313,"end_word":323,"sentiment":"positive","sentiment_score":0.5205854177474976},{"text":"Anything else that I may help you today? No. Not at the moment. Thank you. Okay.","start_word":324,"end_word":339,"sentiment":"neutral","sentiment_score":0.048294078558683395},{"text":"You're welcome. And thank you so much. You do have a great day, and please be safe.","start_word":340,"end_word":356,"sentiment":"positive","sentiment_score":0.5134149193763733},{"text":"If you need You any too. assistance, Bye bye. just let us know. Okay?","start_word":357,"end_word":370,"sentiment":"neutral","sentiment_score":0.09086980670690536},{"text":"Thank you. Bye.","start_word":371,"end_word":373,"sentiment":"positive","sentiment_score":0.6212425231933594},{"text":"Bye bye.","start_word":374,"end_word":375,"sentiment":"neutral","sentiment_score":0.2396438866853714}],"average":{"sentiment":"neutral","sentiment_score":0.07932401653485235}}}}