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you for calling United Safety and Survivability Corporation. Please listen carefully to our menu options. For service and installations, press 1. For sales, press 2. For accounts and purchasing, press 3.\n\nFor all other inquiries, press 4. Hi, and welcome to United Safety. All our lines are currently busy. Please hold, and we will be with you shortly. Thank you for calling United Safety and Survivability Corporation.\n\nWe're Good morning. United Safety. Mary speaking. And what was it concerning? Do you have his email address?\n\nYeah. You'd be best to email him because he doesn't really take calls. Because if I put this call through and it's a sales inquiry, he won't take it. So if you've got something scheduled Yeah. Yeah.\n\nYeah. Can you contact him via email? And then that way, he will email you back. That is the best that I can","paragraphs":[{"sentences":[{"text":"Thank you for calling United Safety and Survivability Corporation.","start":0.32,"end":4.02,"sentiment":"positive","sentiment_score":0.3639049265119765},{"text":"Please listen carefully to our menu options.","start":4.88,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.10544859830822263},{"text":"For service and installations, press 1.","start":7.8399997,"end":10.9,"sentiment":"neutral","sentiment_score":0.041017355707784496},{"text":"For sales, press 2.","start":11.2,"end":13.455,"sentiment":"neutral","sentiment_score":0.03435108996927738},{"text":"For accounts and purchasing, press 3.","start":13.455,"end":16.195,"sentiment":"neutral","sentiment_score":0.02623629104346037}],"sentiment":"neutral","sentiment_score":0.14231908647343516,"num_words":32,"start":0.32,"end":16.195},{"sentences":[{"text":"For all other inquiries, press 4.","start":16.495,"end":18.995,"sentiment":"neutral","sentiment_score":0.02610859073077639},{"text":"Hi, and welcome to United Safety.","start":24.14,"end":26.22,"sentiment":"neutral","sentiment_score":0.1718332121769587},{"text":"All our lines are currently busy.","start":26.22,"end":27.84,"sentiment":"neutral","sentiment_score":-0.15826132893562317},{"text":"Please hold, and we will be with you shortly.","start":27.98,"end":30.0,"sentiment":"neutral","sentiment_score":0.024547010246250365},{"text":"Thank you for calling United Safety and Survivability Corporation.","start":42.715,"end":46.495003,"sentiment":"positive","sentiment_score":0.3363853477769428}],"sentiment":"neutral","sentiment_score":0.09684650183448361,"num_words":36,"start":16.495,"end":46.495003},{"sentences":[{"text":"We're Good morning.","start":47.355003,"end":49.675003,"sentiment":"neutral","sentiment_score":0.31586287419001263},{"text":"United Safety.","start":49.675003,"end":50.475002,"sentiment":"neutral","sentiment_score":0.12676605582237244},{"text":"Mary speaking.","start":50.475002,"end":51.375,"sentiment":"neutral","sentiment_score":0.11287526413798332},{"text":"And what was it concerning?","start":57.75,"end":58.97,"sentiment":"neutral","sentiment_score":-0.0009668476879596714},{"text":"Do you have his email address?","start":68.325005,"end":70.025,"sentiment":"neutral","sentiment_score":-0.03191355926295122}],"sentiment":"neutral","sentiment_score":0.0683642038040691,"num_words":18,"start":47.355003,"end":70.025},{"sentences":[{"text":"Yeah.","start":72.245,"end":72.565,"sentiment":"neutral","sentiment_score":-0.08960902690887451},{"text":"You'd be best to email him because he doesn't really take calls.","start":72.565,"end":75.605,"sentiment":"neutral","sentiment_score":-0.3257598206400871},{"text":"Because if I put this call through and it's a sales inquiry, he won't take it.","start":75.605,"end":81.25,"sentiment":"negative","sentiment_score":-0.40938133746385574},{"text":"So if you've got something scheduled Yeah.","start":81.25,"end":84.63,"sentiment":"neutral","sentiment_score":-0.0966983043721744},{"text":"Yeah.","start":86.21,"end":86.71,"sentiment":"neutral","sentiment_score":-0.051882341504096985}],"sentiment":"neutral","sentiment_score":-0.3047999661113765,"num_words":37,"start":72.245,"end":86.71},{"sentences":[{"text":"Yeah.","start":87.57,"end":88.07,"sentiment":"neutral","sentiment_score":-0.036473993211984634},{"text":"Can you contact him via email?","start":88.13,"end":90.369995,"sentiment":"neutral","sentiment_score":-0.01852930337190628},{"text":"And then that way, he will email you back.","start":90.369995,"end":92.63,"sentiment":"neutral","sentiment_score":0.02325377944442961},{"text":"That is the best that I can","start":93.09,"end":94.60794,"sentiment":"neutral","sentiment_score":0.12465113933597292}],"sentiment":"neutral","sentiment_score":0.04061705116992411,"num_words":23,"start":87.57,"end":94.60794}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling United Safety and Survivability Corporation. Please listen carefully to our menu options. For service and installations, press 1. For sales, press 2. For accounts and purchasing, press 3.\n\nFor all other inquiries, press 4. Hi, and welcome to United Safety. All our lines are currently busy. Please hold, and we will be with you shortly. Thank you for calling United Safety and Survivability Corporation.\n\nWe're Good morning. United Safety. Mary speaking.\n\nChannel 0: Yes, dear. Good morning. I'm looking for Ahmed.\n\nChannel 1: And what was it concerning?\n\nChannel 0: Yeah. This is with regards to cybersecurity. We just want to reschedule the demo with him.\n\nChannel 1: Do you have his email address?\n\nChannel 0: I have.\n\nChannel 1: Yeah. You'd be best to email him because he doesn't really take calls. Because if I put this call through and it's a sales inquiry, he won't take it. So if you've\n\nChannel 0: Like\n\nChannel 1: got\n\nChannel 0: what\n\nChannel 1: something\n\nChannel 0: I've said,\n\nChannel 1: scheduled\n\nChannel 0: this is with regards\n\nChannel 1: Yeah.\n\nChannel 0: to the demo that we're already\n\nChannel 1: Yeah.\n\nChannel 0: going to reschedule with\n\nChannel 1: Yeah.\n\nChannel 0: him.\n\nChannel 1: Can you contact him via email? And then that way, he will email you back. That is the best that I can","paragraphs":[{"sentences":[{"text":"Thank you for calling United Safety and Survivability Corporation.","start":0.32,"end":4.02,"sentiment":"positive","sentiment_score":0.3639049265119765},{"text":"Please listen carefully to our menu options.","start":4.88,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.10544859830822263},{"text":"For service and installations, press 1.","start":7.8399997,"end":10.9,"sentiment":"neutral","sentiment_score":0.041017355707784496},{"text":"For sales, press 2.","start":11.2,"end":13.455,"sentiment":"neutral","sentiment_score":0.03435108996927738},{"text":"For accounts and purchasing, press 3.","start":13.455,"end":16.195,"sentiment":"neutral","sentiment_score":0.02623629104346037}],"sentiment":"neutral","sentiment_score":0.14231908647343516,"channel":1,"num_words":32,"start":0.32,"end":16.195},{"sentences":[{"text":"For all other inquiries, press 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concerning?","start":57.75,"end":58.97,"sentiment":"neutral","sentiment_score":-0.0009668476879596714}],"sentiment":"neutral","sentiment_score":-0.0009668476879596714,"channel":1,"num_words":5,"start":57.75,"end":58.97},{"sentences":[{"text":"Yeah.","start":60.43,"end":60.75,"sentiment":"neutral","sentiment_score":-0.02799525484442711},{"text":"This is with regards to cybersecurity.","start":60.75,"end":63.01,"sentiment":"neutral","sentiment_score":-0.047872914311786495},{"text":"We just want to reschedule the demo with him.","start":63.55,"end":66.29,"sentiment":"neutral","sentiment_score":-0.05803947688804732}],"sentiment":"neutral","sentiment_score":-0.05234925204422325,"channel":0,"num_words":16,"start":60.43,"end":66.29},{"sentences":[{"text":"Do you have his email 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When they select menu options, they are put on hold and listen to a recording stating that all lines are busy and to hold for a call. When they come back, they are greeted by Mary, a representative, who explains that the call is regarding cybersecurity and advises the customer to contact Ahmed via email to reschedule a demo."},"intents":{"segments":[{"text":"I'm looking for Ahmed. And what was it concerning? Yeah. This is with regards to cybersecurity. We just want to reschedule the demo with him.","start_word":79,"end_word":103,"intents":[{"intent":"Reschedule demo with ahmed","confidence_score":0.22105542}]}]},"sentiments":{"segments":[{"text":"Thank you for calling United Safety and Survivability Corporation.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.36873888969421387},{"text":"Please listen carefully to our menu options. For service and installations, press 1. For sales, press 2. For accounts and purchasing, press 3. For all other inquiries, press 4. 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You'd be best to email him because he doesn't really take calls.","start_word":68,"end_word":124,"sentiment":"neutral","sentiment_score":-0.046064987778663635},{"text":"Because if I put this call through and it's a sales inquiry, he won't take it.","start_word":125,"end_word":140,"sentiment":"negative","sentiment_score":-0.4021665751934051},{"text":"So if you've Like got what something I've said, scheduled this is with regards Yeah. to the demo that we're already Yeah. going to reschedule with Yeah. him. Can you contact him via email? And then that way, he will email you back. That is the best that I can","start_word":141,"end_word":190,"sentiment":"neutral","sentiment_score":-0.03358325734734535}],"average":{"sentiment":"neutral","sentiment_score":-0.022045338064208067}}}}