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Jacob speaking. Oh, yeah. Yeah. I'll jump online and I'll do that in.\n\nYep. No worries. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.32,"end":0.64,"sentiment":"neutral","sentiment_score":0.013383042998611929},{"text":"Jacob speaking.","start":0.64,"end":5.06,"sentiment":"neutral","sentiment_score":0.11174480989575386},{"text":"Oh, yeah.","start":17.744999,"end":18.145,"sentiment":"neutral","sentiment_score":0.03638816811144352},{"text":"Yeah.","start":18.145,"end":18.385,"sentiment":"neutral","sentiment_score":0.051371846348047256},{"text":"I'll jump online and I'll do that in.","start":18.385,"end":20.244999,"sentiment":"neutral","sentiment_score":0.0903492420911789}],"sentiment":"neutral","sentiment_score":0.07741534157789179,"num_words":14,"start":0.32,"end":20.244999},{"sentences":[{"text":"Yep.","start":29.576937,"end":29.816936,"sentiment":"neutral","sentiment_score":0.09121011942625046},{"text":"No worries.","start":29.816936,"end":30.556938,"sentiment":"neutral","sentiment_score":0.17580164223909378},{"text":"You too.","start":33.09694,"end":33.656937,"sentiment":"positive","sentiment_score":0.3350563794374466},{"text":"Bye.","start":33.656937,"end":34.156937,"sentiment":"neutral","sentiment_score":0.23693332076072693}],"sentiment":"neutral","sentiment_score":0.2249765805900097,"num_words":6,"start":29.576937,"end":34.156937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Jacob\n\nChannel 0: Hi. Good afternoon, Jacob.\n\nChannel 1: speaking.\n\nChannel 0: This is Airtel account. Thank you for answering my phone call. I just wanted to get a quick follow-up in reference to your invoice for Internet service. It's still overdue. Can we go ahead and process the payment right now?\n\nChannel 1: Oh, yeah. Yeah. I'll jump online and I'll do that in.\n\nChannel 0: Okay. Sure. Sure. I don't want you to get a late fee. Reason why I tried to reach you via phone call today.\n\nPlease ensure the payment is made today. Okay?\n\nChannel 1: Yep. No worries.\n\nChannel 0: Alright. Thank you, Jacob. Have a great day.\n\nChannel 1: You too. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.32,"end":0.64,"sentiment":"neutral","sentiment_score":0.013383042998611929},{"text":"Jacob","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.017547227442264557}],"sentiment":"neutral","sentiment_score":0.015465135220438242,"channel":1,"num_words":2,"start":0.32,"end":1.14},{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.09943629056215286},{"text":"Good afternoon, Jacob.","start":3.1999998,"end":4.56,"sentiment":"neutral","sentiment_score":0.2712196310361226}],"sentiment":"neutral","sentiment_score":0.2282737959176302,"channel":0,"num_words":4,"start":2.8799999,"end":4.56},{"sentences":[{"text":"speaking.","start":4.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.20594239234924316}],"sentiment":"neutral","sentiment_score":0.20594239234924316,"channel":1,"num_words":1,"start":4.56,"end":5.06},{"sentences":[{"text":"This is Airtel account.","start":4.56,"end":6.02,"sentiment":"neutral","sentiment_score":0.17397146113216877},{"text":"Thank you for answering my phone call.","start":6.24,"end":7.9199996,"sentiment":"positive","sentiment_score":0.5755926285471235},{"text":"I just wanted to get a quick follow-up in reference to your invoice for Internet service.","start":7.9199996,"end":13.795,"sentiment":"neutral","sentiment_score":0.11431342363357544},{"text":"It's still overdue.","start":13.795,"end":14.8550005,"sentiment":"neutral","sentiment_score":-0.05727124959230423},{"text":"Can we go ahead and process the payment right now?","start":14.915001,"end":17.415,"sentiment":"neutral","sentiment_score":0.05980855152010918}],"sentiment":"neutral","sentiment_score":0.17450801972299815,"channel":0,"num_words":40,"start":4.56,"end":17.415},{"sentences":[{"text":"Oh, yeah.","start":17.744999,"end":18.145,"sentiment":"neutral","sentiment_score":0.03638816811144352},{"text":"Yeah.","start":18.145,"end":18.385,"sentiment":"neutral","sentiment_score":0.051371846348047256},{"text":"I'll jump online and I'll do that in.","start":18.385,"end":20.244999,"sentiment":"neutral","sentiment_score":0.0903492420911789}],"sentiment":"neutral","sentiment_score":0.07699473811821504,"channel":1,"num_words":11,"start":17.744999,"end":20.244999},{"sentences":[{"text":"Okay.","start":21.315,"end":21.815,"sentiment":"neutral","sentiment_score":0.0808764398097992},{"text":"Sure.","start":21.875,"end":22.195,"sentiment":"neutral","sentiment_score":0.09631484746932983},{"text":"Sure.","start":22.195,"end":22.515,"sentiment":"neutral","sentiment_score":0.040008410811424255},{"text":"I don't want you to get a late fee.","start":22.515,"end":24.035,"sentiment":"neutral","sentiment_score":-0.2917807665136125},{"text":"Reason why I tried to reach you via phone call today.","start":24.035,"end":26.915,"sentiment":"neutral","sentiment_score":-0.06729371744123372}],"sentiment":"neutral","sentiment_score":-0.1369155692341535,"channel":0,"num_words":23,"start":21.315,"end":26.915},{"sentences":[{"text":"Please ensure the payment is made today.","start":26.915,"end":28.616875,"sentiment":"neutral","sentiment_score":-0.008426216031823839},{"text":"Okay?","start":28.616875,"end":29.116875,"sentiment":"neutral","sentiment_score":0.03662683814764023}],"sentiment":"neutral","sentiment_score":-0.002794584259390831,"channel":0,"num_words":8,"start":26.915,"end":29.116875},{"sentences":[{"text":"Yep.","start":29.576937,"end":29.816936,"sentiment":"neutral","sentiment_score":0.09121011942625046},{"text":"No worries.","start":29.816936,"end":30.556938,"sentiment":"neutral","sentiment_score":0.17580164223909378}],"sentiment":"neutral","sentiment_score":0.147604467968146,"channel":1,"num_words":3,"start":29.576937,"end":30.556938},{"sentences":[{"text":"Alright.","start":30.856874,"end":31.256874,"sentiment":"neutral","sentiment_score":0.33112505078315735},{"text":"Thank you, Jacob.","start":31.256874,"end":32.216873,"sentiment":"positive","sentiment_score":0.5750673214594523},{"text":"Have a great day.","start":32.216873,"end":33.196877,"sentiment":"positive","sentiment_score":0.657202735543251}],"sentiment":"positive","sentiment_score":0.5856422446668148,"channel":0,"num_words":8,"start":30.856874,"end":33.196877},{"sentences":[{"text":"You too.","start":33.09694,"end":33.656937,"sentiment":"positive","sentiment_score":0.3350563794374466},{"text":"Bye.","start":33.656937,"end":34.156937,"sentiment":"neutral","sentiment_score":0.23693332076072693}],"sentiment":"neutral","sentiment_score":0.30234869321187335,"channel":1,"num_words":3,"start":33.09694,"end":34.156937},{"sentences":[{"text":"Thank you.","start":34.216873,"end":34.696877,"sentiment":"positive","sentiment_score":0.3649062216281891},{"text":"Bye.","start":34.696877,"end":35.196877,"sentiment":"neutral","sentiment_score":0.1331804394721985}],"sentiment":"neutral","sentiment_score":0.2876642942428589,"channel":0,"num_words":3,"start":34.216873,"end":35.196877}]},"summary":{"result":"success","short":"The customer, Jacob, receives a call from an agent named Airtel who is following up on an overdue invoice for internet service. The agent offers to process the payment immediately and assures Jacob that there will be no late fees. The agent also requests that Jacob ensure that payment is made that day."},"intents":{"segments":[{"text":"Can we go ahead and process the payment right now? Oh, yeah.","start_word":37,"end_word":48,"intents":[{"intent":"Process payment","confidence_score":0.305263}]}]},"sentiments":{"segments":[{"text":"Hello? Jacob Hi. Good afternoon, Jacob. This speaking. is Airtel account.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.16859804093837738},{"text":"Thank you for answering my phone call.","start_word":11,"end_word":17,"sentiment":"positive","sentiment_score":0.5789244174957275},{"text":"I just wanted to get a quick follow-up in reference to your invoice for Internet service. It's still overdue. Can we go ahead and process the payment right now? Oh, yeah. Yeah. I'll jump online and I'll do that in. Okay. Sure. Sure. I don't want you to get a late fee. Reason why I tried to reach you via phone call today. Please ensure the payment is made today. Okay? Yep. No worries. Alright.","start_word":18,"end_word":92,"sentiment":"neutral","sentiment_score":0.014168856665492058},{"text":"Thank you, Jacob. Have a great day.","start_word":93,"end_word":99,"sentiment":"positive","sentiment_score":0.6149725914001465},{"text":"You too. Bye.","start_word":100,"end_word":102,"sentiment":"neutral","sentiment_score":0.2814100980758667},{"text":"Thank you.","start_word":103,"end_word":104,"sentiment":"positive","sentiment_score":0.3566043972969055},{"text":"Bye.","start_word":105,"end_word":105,"sentiment":"neutral","sentiment_score":0.1772560328245163}],"average":{"sentiment":"neutral","sentiment_score":0.12261871775244453}}}}