{"metadata":{"transaction_key":"deprecated","request_id":"019eb4f7-75a5-75e1-b405-3fe493cc3d3b","sha256":"f67d1adb7bbf712f84b6fc910b7433d321e928d542e2ae3fa0c408007b66f75e","created":"2026-06-11T04:36:17.923Z","duration":20.807938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":65,"output_tokens":39},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":74,"output_tokens":74},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":74,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Ali. It's Reza with Tech Home. Just giving you a call regarding your business phone number. Give me a call once again. Thanks.","confidence":0.99316406,"words":[{"word":"hi","start":10.252937,"end":10.492937,"confidence":0.99072266,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.1933032274246216},{"word":"ali","start":10.492937,"end":10.812938,"confidence":0.8869629,"punctuated_word":"Ali.","sentiment":"neutral","sentiment_score":0.18832960724830627},{"word":"it's","start":10.812938,"end":11.312938,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.20635029673576355},{"word":"reza","start":11.452938,"end":11.852938,"confidence":0.8547363,"punctuated_word":"Reza","sentiment":"neutral","sentiment_score":0.2949126362800598},{"word":"with","start":11.852938,"end":12.352938,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.17857946455478668},{"word":"tech","start":12.412937,"end":12.652937,"confidence":0.5385742,"punctuated_word":"Tech","sentiment":"neutral","sentiment_score":0.19699253141880035},{"word":"home","start":12.652937,"end":13.152937,"confidence":0.66918945,"punctuated_word":"Home.","sentiment":"neutral","sentiment_score":0.15868130326271057},{"word":"just","start":13.372938,"end":13.612938,"confidence":0.99316406,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.21950219571590424},{"word":"giving","start":13.612938,"end":13.852938,"confidence":0.99121094,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":0.17932268977165222},{"word":"you","start":13.852938,"end":14.012938,"confidence":0.65771484,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22413861751556396},{"word":"a","start":14.012938,"end":14.092937,"confidence":0.9658203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.18180662393569944},{"word":"call","start":14.092937,"end":14.412937,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.1316603273153305},{"word":"regarding","start":14.412937,"end":14.892938,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.1470714807510376},{"word":"your","start":14.892938,"end":15.132937,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.23718613386154175},{"word":"business","start":15.132937,"end":15.532938,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.18829789757728577},{"word":"phone","start":15.532938,"end":15.772938,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.10159407556056976},{"word":"number","start":15.772938,"end":16.272938,"confidence":1.0,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.1394172161817551},{"word":"give","start":16.972939,"end":17.132938,"confidence":0.9838867,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":0.12300893664360046},{"word":"me","start":17.132938,"end":17.292938,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.2501654624938965},{"word":"a","start":17.292938,"end":17.372936,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13740091025829315},{"word":"call","start":17.372936,"end":17.612938,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.13395021855831146},{"word":"once","start":17.612938,"end":17.932938,"confidence":0.9790039,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.1502380073070526},{"word":"again","start":17.932938,"end":18.332937,"confidence":0.64038086,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.2373185157775879},{"word":"thanks","start":18.332937,"end":18.832937,"confidence":0.9436035,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.3527291417121887}],"paragraphs":{"transcript":"\nHi, Ali. It's Reza with Tech Home. Just giving you a call regarding your business phone number. Give me a call once again. Thanks.","paragraphs":[{"sentences":[{"text":"Hi, Ali.","start":10.252937,"end":10.812938,"sentiment":"neutral","sentiment_score":0.19081641733646393},{"text":"It's Reza with Tech Home.","start":10.812938,"end":13.152937,"sentiment":"neutral","sentiment_score":0.2071032464504242},{"text":"Just giving you a call regarding your business phone number.","start":13.372938,"end":16.272938,"sentiment":"neutral","sentiment_score":0.17499972581863404},{"text":"Give me a call once again.","start":16.972939,"end":18.332937,"sentiment":"neutral","sentiment_score":0.1720136751731237},{"text":"Thanks.","start":18.332937,"end":18.832937,"sentiment":"positive","sentiment_score":0.3527291417121887}],"sentiment":"neutral","sentiment_score":0.18966489657759666,"num_words":24,"start":10.252937,"end":18.832937}]}}]},{"alternatives":[{"transcript":"Ordered to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"ordered","start":0.24,"end":0.48,"confidence":0.50927734,"punctuated_word":"Ordered","sentiment":"negative","sentiment_score":-0.3571513593196869},{"word":"to","start":0.48,"end":0.64,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3201298117637634},{"word":"voice","start":0.64,"end":0.88,"confidence":0.99609375,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.35825276374816895},{"word":"mail","start":0.88,"end":1.36,"confidence":0.9914551,"punctuated_word":"mail.","sentiment":"neutral","sentiment_score":-0.30135470628738403},{"word":"the","start":1.36,"end":1.52,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.6172069907188416},{"word":"person","start":1.52,"end":1.8399999,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.6289739608764648},{"word":"you're","start":1.8399999,"end":2.08,"confidence":0.94018555,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.5824353098869324},{"word":"trying","start":2.08,"end":2.3999999,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.6005464792251587},{"word":"to","start":2.3999999,"end":2.48,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6642159223556519},{"word":"reach","start":2.48,"end":2.8,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.6760831475257874},{"word":"is","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6623873114585876},{"word":"not","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6847357153892517},{"word":"available","start":3.12,"end":3.62,"confidence":0.99902344,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.6498793959617615},{"word":"at","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.2951635420322418},{"word":"the","start":3.9199998,"end":4.0,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.246482715010643},{"word":"tone","start":4.0,"end":4.5,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.2143772542476654},{"word":"please","start":4.64,"end":4.96,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.30485302209854126},{"word":"record","start":4.96,"end":5.2799997,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.32347068190574646},{"word":"your","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.3068996071815491},{"word":"message","start":5.44,"end":5.94,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.26842373609542847},{"word":"when","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.17278386652469635},{"word":"you","start":6.16,"end":6.3199997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2440876066684723},{"word":"have","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1823984980583191},{"word":"finished","start":6.48,"end":6.96,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.1895722448825836},{"word":"recording","start":6.96,"end":7.46,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.26236915588378906},{"word":"you","start":7.52,"end":7.68,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.32239338755607605},{"word":"may","start":7.68,"end":7.9199996,"confidence":0.99902344,"punctuated_word":"may","sentiment":"negative","sentiment_score":-0.3542882800102234},{"word":"hang","start":7.9199996,"end":8.16,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.3111903667449951},{"word":"up","start":8.16,"end":8.66,"confidence":0.99902344,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.3210148811340332}],"paragraphs":{"transcript":"\nOrdered to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Ordered to voice mail.","start":0.24,"end":1.36,"sentiment":"negative","sentiment_score":-0.3342221602797508},{"text":"The person you're trying to reach is not available.","start":1.36,"end":3.62,"sentiment":"negative","sentiment_score":-0.6407182481553819},{"text":"At the tone, please record your message.","start":3.6799998,"end":5.94,"sentiment":"neutral","sentiment_score":-0.2799529369388308},{"text":"When you have finished recording, you may hang up.","start":6.0,"end":8.66,"sentiment":"neutral","sentiment_score":-0.26223314305146533}],"sentiment":"negative","sentiment_score":-0.39390074898456706,"num_words":29,"start":0.24,"end":8.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Ordered to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, Ali. It's Reza with Tech Home. Just giving you a call regarding your business phone number. Give me a call once again. Thanks.","paragraphs":[{"sentences":[{"text":"Ordered to voice mail.","start":0.24,"end":1.36,"sentiment":"negative","sentiment_score":-0.3342221602797508},{"text":"The person you're trying to reach is not available.","start":1.36,"end":3.62,"sentiment":"negative","sentiment_score":-0.6407182481553819},{"text":"At the tone, please record your message.","start":3.6799998,"end":5.94,"sentiment":"neutral","sentiment_score":-0.2799529369388308},{"text":"When you have finished recording, you may hang up.","start":6.0,"end":8.66,"sentiment":"neutral","sentiment_score":-0.26223314305146533}],"sentiment":"negative","sentiment_score":-0.39390074898456706,"channel":1,"num_words":29,"start":0.24,"end":8.66},{"sentences":[{"text":"Hi, Ali.","start":10.252937,"end":10.812938,"sentiment":"neutral","sentiment_score":0.19081641733646393},{"text":"It's Reza with Tech Home.","start":10.812938,"end":13.152937,"sentiment":"neutral","sentiment_score":0.2071032464504242},{"text":"Just giving you a call regarding your business phone number.","start":13.372938,"end":16.272938,"sentiment":"neutral","sentiment_score":0.17499972581863404},{"text":"Give me a call once again.","start":16.972939,"end":18.332937,"sentiment":"neutral","sentiment_score":0.1720136751731237},{"text":"Thanks.","start":18.332937,"end":18.832937,"sentiment":"positive","sentiment_score":0.3527291417121887}],"sentiment":"neutral","sentiment_score":0.18966489657759666,"channel":0,"num_words":24,"start":10.252937,"end":18.832937}]},"summary":{"result":"success","short":"The representative from Tech Home calls Ali regarding their business phone number and leaves a message asking them to call back. The call ends with the representative thanking Ali and saying they will call them back."},"intents":{"segments":[{"text":"Just giving you a call regarding your business phone number. Give me a call once again. Thanks.","start_word":36,"end_word":52,"intents":[{"intent":"Call about phone number","confidence_score":0.05579606}]}]},"sentiments":{"segments":[{"text":"Ordered to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":12,"sentiment":"negative","sentiment_score":-0.5228294730186462},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, Ali. It's Reza with Tech Home. Just giving you a call regarding your business phone number. Give me a call once again.","start_word":13,"end_word":51,"sentiment":"neutral","sentiment_score":0.014285756275057793},{"text":"Thanks.","start_word":52,"end_word":52,"sentiment":"positive","sentiment_score":0.5308870673179626}],"average":{"sentiment":"neutral","sentiment_score":-0.10966001974569783}}}}