{"metadata":{"transaction_key":"deprecated","request_id":"019fb078-db7e-70a1-a8b3-fb90ff64520b","sha256":"56caf7326fd7632b848bf26536f38fa0ee48f9e459e510c5eda35b438a9eae49","created":"2026-07-30T00:42:19.402Z","duration":12.239938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":26,"output_tokens":26},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":26,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hello, Bal? Can you hear me?","confidence":0.99860245,"words":[{"word":"hello","start":2.8,"end":3.3,"confidence":0.73693097,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.018975306302309036},{"word":"hello","start":4.08,"end":4.48,"confidence":0.95539427,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":-0.02883771061897278},{"word":"bal","start":4.48,"end":4.7999997,"confidence":0.526592,"punctuated_word":"Bal?","sentiment":"neutral","sentiment_score":-0.046715863049030304},{"word":"can","start":4.7999997,"end":5.04,"confidence":0.9992223,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.14515218138694763},{"word":"you","start":5.04,"end":5.12,"confidence":0.99860245,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.19260764122009277},{"word":"hear","start":5.12,"end":5.3599997,"confidence":0.99978703,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.18945825099945068},{"word":"me","start":5.3599997,"end":5.8599997,"confidence":0.99974597,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":-0.25103041529655457}],"paragraphs":{"transcript":"\nHello? Hello, Bal? Can you hear me?","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":-0.018975306302309036},{"text":"Hello, Bal?","start":4.08,"end":4.7999997,"sentiment":"neutral","sentiment_score":-0.03777678683400154},{"text":"Can you hear me?","start":4.7999997,"end":5.8599997,"sentiment":"neutral","sentiment_score":-0.1945621222257614}],"sentiment":"neutral","sentiment_score":-0.12468248126762253,"num_words":7,"start":2.8,"end":5.8599997}]}}]},{"alternatives":[{"transcript":"61 46 9 365151 isn't available right now.","confidence":0.9997603,"words":[{"word":"61","start":1.1999999,"end":2.58,"confidence":0.9973953,"punctuated_word":"61","sentiment":"neutral","sentiment_score":-0.01973377726972103},{"word":"46","start":3.04,"end":4.5,"confidence":0.99982595,"punctuated_word":"46","sentiment":"neutral","sentiment_score":-0.01749991625547409},{"word":"9","start":4.7999997,"end":5.2999997,"confidence":0.99988663,"punctuated_word":"9","sentiment":"neutral","sentiment_score":-0.1513403356075287},{"word":"365151","start":5.7599998,"end":10.5,"confidence":0.99972314,"punctuated_word":"365151","sentiment":"negative","sentiment_score":-0.6783269643783569},{"word":"isn't","start":10.88,"end":11.2,"confidence":0.9967773,"punctuated_word":"isn't","sentiment":"negative","sentiment_score":-0.8459737300872803},{"word":"available","start":11.2,"end":11.7,"confidence":0.9997677,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.812366247177124},{"word":"right","start":11.759999,"end":12.0,"confidence":0.9997603,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.8354471325874329},{"word":"now","start":12.0,"end":12.239938,"confidence":0.9988985,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.5626890659332275}],"paragraphs":{"transcript":"\n61 46 9 365151 isn't available right now.","paragraphs":[{"sentences":[{"text":"61 46 9 365151 isn't available right now.","start":1.1999999,"end":12.239938,"sentiment":"negative","sentiment_score":-0.4904221461620182}],"sentiment":"negative","sentiment_score":-0.4904221461620182,"num_words":8,"start":1.1999999,"end":12.239938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: 61\n\nChannel 0: Hello?\n\nChannel 1: 46\n\nChannel 0: Hello, Bal?\n\nChannel 1: 9\n\nChannel 0: Can you hear me?\n\nChannel 1: 365151 isn't available right now.","paragraphs":[{"sentences":[{"text":"61","start":1.1999999,"end":2.58,"sentiment":"neutral","sentiment_score":-0.01973377726972103}],"sentiment":"neutral","sentiment_score":-0.01973377726972103,"channel":1,"num_words":1,"start":1.1999999,"end":2.58},{"sentences":[{"text":"Hello?","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":-0.018975306302309036}],"sentiment":"neutral","sentiment_score":-0.018975306302309036,"channel":0,"num_words":1,"start":2.8,"end":3.3},{"sentences":[{"text":"46","start":3.04,"end":4.5,"sentiment":"neutral","sentiment_score":-0.01749991625547409}],"sentiment":"neutral","sentiment_score":-0.01749991625547409,"channel":1,"num_words":1,"start":3.04,"end":4.5},{"sentences":[{"text":"Hello, Bal?","start":4.08,"end":4.7999997,"sentiment":"neutral","sentiment_score":-0.03777678683400154}],"sentiment":"neutral","sentiment_score":-0.03777678683400154,"channel":0,"num_words":2,"start":4.08,"end":4.7999997},{"sentences":[{"text":"9","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":-0.1513403356075287}],"sentiment":"neutral","sentiment_score":-0.1513403356075287,"channel":1,"num_words":1,"start":4.7999997,"end":5.2999997},{"sentences":[{"text":"Can you hear me?","start":4.7999997,"end":5.8599997,"sentiment":"neutral","sentiment_score":-0.1945621222257614}],"sentiment":"neutral","sentiment_score":-0.1945621222257614,"channel":0,"num_words":4,"start":4.7999997,"end":5.8599997},{"sentences":[{"text":"365151 isn't available right now.","start":5.7599998,"end":12.239938,"sentiment":"negative","sentiment_score":-0.7469606280326844}],"sentiment":"negative","sentiment_score":-0.7469606280326844,"channel":1,"num_words":5,"start":5.7599998,"end":12.239938}]},"summary":{"result":"success","short":"61 Hello? 46 Hello, Bal? Can 9 you hear me? 365151 isn't available right now."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"61 Hello? 46 Hello, Bal? Can 9 you hear me?","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":-0.09510964155197144},{"text":"365151 isn't available right now.","start_word":10,"end_word":14,"sentiment":"negative","sentiment_score":-0.7937734723091125}],"average":{"sentiment":"negative","sentiment_score":-0.39069817616389346}}}}