{"metadata":{"transaction_key":"deprecated","request_id":"019ef1b3-dee8-7942-bbb8-cf0354e32940","sha256":"e082f66644bb2d6434ba58c0b8635897525ed7a0ddfeb2f63d784b0e912d068a","created":"2026-06-22T23:39:19.187Z","duration":42.983936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":51,"output_tokens":51},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":51,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.9873047,"words":[{"word":"ronald","start":8.0,"end":8.5,"confidence":0.9873047,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.10499776154756546}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.10499776154756546}],"sentiment":"neutral","sentiment_score":0.10499776154756546,"num_words":1,"start":8.0,"end":8.5}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an","confidence":1.0,"words":[{"word":"hi","start":0.39999998,"end":0.88,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05373875051736832},{"word":"if","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.03767910599708557},{"word":"you","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.024231018498539925},{"word":"record","start":1.36,"end":1.68,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.020677192136645317},{"word":"your","start":1.68,"end":1.8399999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.020340215414762497},{"word":"name","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.02429956942796707},{"word":"and","start":2.1599998,"end":2.3999999,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.025805801153182983},{"word":"reason","start":2.3999999,"end":2.72,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.030601583421230316},{"word":"for","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02315809205174446},{"word":"calling","start":2.8799999,"end":3.3799999,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.02905992232263088},{"word":"i'll","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04249831661581993},{"word":"see","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.04062247648835182},{"word":"if","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.029176753014326096},{"word":"this","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0219882819801569},{"word":"person","start":4.24,"end":4.64,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.03055778704583645},{"word":"is","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.018783044070005417},{"word":"available","start":4.7999997,"end":5.2999997,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.029698072001338005},{"word":"thanks","start":14.799999,"end":15.299999,"confidence":0.99853516,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5428600311279297},{"word":"please","start":15.865,"end":16.185,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.03432415425777435},{"word":"stay","start":16.185,"end":16.585001,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.02357451617717743},{"word":"on","start":16.585001,"end":16.745,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.019875049591064453},{"word":"the","start":16.745,"end":16.905,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11221738904714584},{"word":"line","start":16.905,"end":17.405,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.10496380925178528},{"word":"i'm","start":38.95,"end":39.27,"confidence":0.84228516,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4326476454734802},{"word":"sorry","start":39.27,"end":39.75,"confidence":0.97094727,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4666595160961151},{"word":"this","start":39.75,"end":39.989998,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.7175916433334351},{"word":"person","start":39.989998,"end":40.39,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.6199426054954529},{"word":"is","start":40.39,"end":40.55,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6209679841995239},{"word":"not","start":40.55,"end":40.79,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5635234713554382},{"word":"available","start":40.79,"end":41.29,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5175316333770752},{"word":"if","start":41.67,"end":41.83,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.1848568469285965},{"word":"you","start":41.83,"end":41.989998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11221568286418916},{"word":"would","start":41.989998,"end":42.15,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.11314114928245544},{"word":"like","start":42.15,"end":42.309998,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.12580402195453644},{"word":"to","start":42.309998,"end":42.47,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17610742151737213},{"word":"leave","start":42.47,"end":42.71,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.14602646231651306},{"word":"an","start":42.71,"end":42.983936,"confidence":0.8935547,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.09034202992916109}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.88,"sentiment":"neutral","sentiment_score":0.05373875051736832},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.88,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.028073576977476478},{"text":"Thanks.","start":14.799999,"end":15.299999,"sentiment":"positive","sentiment_score":0.5428600311279297},{"text":"Please stay on the line.","start":15.865,"end":17.405,"sentiment":"neutral","sentiment_score":0.035831515491008756},{"text":"I'm sorry.","start":38.95,"end":39.75,"sentiment":"negative","sentiment_score":-0.44965358078479767}],"sentiment":"neutral","sentiment_score":0.013025057166814805,"num_words":25,"start":0.39999998,"end":39.75},{"sentences":[{"text":"This person is not available.","start":39.75,"end":41.29,"sentiment":"negative","sentiment_score":-0.6079114675521851},{"text":"If you would like to leave an","start":41.67,"end":42.983936,"sentiment":"neutral","sentiment_score":-0.13549908782754624}],"sentiment":"neutral","sentiment_score":-0.3323375793794791,"num_words":12,"start":39.75,"end":42.983936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.88,"sentiment":"neutral","sentiment_score":0.05373875051736832},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.88,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.028073576977476478}],"sentiment":"neutral","sentiment_score":0.02958329306805835,"channel":1,"num_words":17,"start":0.39999998,"end":5.2999997},{"sentences":[{"text":"Ronald.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.10499776154756546}],"sentiment":"neutral","sentiment_score":0.10499776154756546,"channel":0,"num_words":1,"start":8.0,"end":8.5},{"sentences":[{"text":"Thanks.","start":14.799999,"end":15.299999,"sentiment":"positive","sentiment_score":0.5428600311279297},{"text":"Please stay on the line.","start":15.865,"end":17.405,"sentiment":"neutral","sentiment_score":0.035831515491008756},{"text":"I'm sorry.","start":38.95,"end":39.75,"sentiment":"negative","sentiment_score":-0.44965358078479767},{"text":"This person is not available.","start":39.75,"end":41.29,"sentiment":"negative","sentiment_score":-0.6079114675521851},{"text":"If you would like to leave an","start":41.67,"end":42.983936,"sentiment":"neutral","sentiment_score":-0.13549908782754624}],"sentiment":"neutral","sentiment_score":-0.20826702527701854,"channel":1,"num_words":20,"start":14.799999,"end":42.983936}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an"},"intents":{"segments":[{"text":"I'm sorry.","start_word":24,"end_word":25,"intents":[{"intent":"Record voicemail","confidence_score":0.033499323}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.03758326545357704},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.5428600311279297},{"text":"Please stay on the line.","start_word":19,"end_word":23,"sentiment":"neutral","sentiment_score":0.04735356569290161},{"text":"I'm sorry. This person is not available.","start_word":24,"end_word":30,"sentiment":"negative","sentiment_score":-0.5262137651443481},{"text":"If you would like to leave an","start_word":31,"end_word":37,"sentiment":"neutral","sentiment_score":-0.1465972661972046}],"average":{"sentiment":"neutral","sentiment_score":-0.08833545797011431}}}}