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Adam speaking. No. Not anymore. I I don't work there anymore.\n\nNo. No. Okay. Who sent that email? Okay.\n\nYeah. I I'm not sure who does it at the moment anymore. Yep. No worries. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.011896546930074692},{"text":"Adam speaking.","start":1.52,"end":2.34,"sentiment":"neutral","sentiment_score":0.019483311101794243},{"text":"No.","start":18.345,"end":18.585,"sentiment":"neutral","sentiment_score":-0.304074764251709},{"text":"Not anymore.","start":18.585,"end":19.324999,"sentiment":"negative","sentiment_score":-0.3594994693994522},{"text":"I I don't work there anymore.","start":19.545,"end":21.085,"sentiment":"neutral","sentiment_score":-0.318004051844279}],"sentiment":"neutral","sentiment_score":-0.24001957041521868,"num_words":12,"start":0.39999998,"end":21.085},{"sentences":[{"text":"No.","start":24.904999,"end":25.404999,"sentiment":"neutral","sentiment_score":-0.13216276466846466},{"text":"No.","start":30.64,"end":31.14,"sentiment":"neutral","sentiment_score":-0.10529505461454391},{"text":"Okay.","start":40.315,"end":40.555,"sentiment":"neutral","sentiment_score":-0.04260511323809624},{"text":"Who sent that email?","start":40.555,"end":42.015,"sentiment":"neutral","sentiment_score":-0.04170769639313221},{"text":"Okay.","start":56.609997,"end":57.109997,"sentiment":"neutral","sentiment_score":-0.02432842180132866}],"sentiment":"neutral","sentiment_score":-0.05890276748687029,"num_words":8,"start":24.904999,"end":57.109997},{"sentences":[{"text":"Yeah.","start":58.21,"end":58.609997,"sentiment":"neutral","sentiment_score":-0.07979734987020493},{"text":"I I'm not sure who does it at the moment anymore.","start":58.609997,"end":61.19,"sentiment":"neutral","sentiment_score":-0.223940063606609},{"text":"Yep.","start":67.81,"end":68.21,"sentiment":"neutral","sentiment_score":0.09082596004009248},{"text":"No worries.","start":68.21,"end":68.869995,"sentiment":"neutral","sentiment_score":0.0933615230023861},{"text":"Thanks.","start":70.71894,"end":71.21894,"sentiment":"neutral","sentiment_score":0.2278192043304443}],"sentiment":"neutral","sentiment_score":-0.12736061494797468,"num_words":16,"start":58.21,"end":71.21894},{"sentences":[{"text":"Bye.","start":71.27894,"end":71.77894,"sentiment":"neutral","sentiment_score":0.11160559207201004}],"sentiment":"neutral","sentiment_score":0.11160559207201004,"num_words":1,"start":71.27894,"end":71.77894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Adam speaking.\n\nChannel 0: Yes. Hi. Good afternoon. Adam, this is Mary calling from Vigilance AI. I hope you're doing well.\n\nAdam, I believe that you are the one in charge now for the IT here at Next Level Racing. Am I right?\n\nChannel 1: No. Not anymore. I I don't work there anymore.\n\nChannel 0: Oh, you're no longer part with Next Level Racing? But you're\n\nChannel 1: No.\n\nChannel 0: still in charge for the IT manager in the companies that you are working right now?\n\nChannel 1: No.\n\nChannel 0: Oh, I see. Because we received an email that you are the one in charge for the IT here. That's why we called you\n\nChannel 1: Okay. Who sent that email?\n\nChannel 0: from Next Level Racing. Because, actually, we set a meeting to Toby, and Toby no longer connected with the company. That's why they referred to us you to us from Vigilance AI.\n\nChannel 1: Okay.\n\nChannel 0: Anyways\n\nChannel 1: Yeah. I I'm not sure who does it at the moment anymore.\n\nChannel 0: mhmm. I see. Alright. If in that case, I'll updating the record. But thank you for taking this call.\n\nChannel 1: Yep. No worries.\n\nChannel 0: Mhmm. Bye.\n\nChannel 1: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.011896546930074692},{"text":"Adam speaking.","start":1.52,"end":2.34,"sentiment":"neutral","sentiment_score":0.019483311101794243}],"sentiment":"neutral","sentiment_score":0.016954389711221058,"channel":1,"num_words":3,"start":0.39999998,"end":2.34},{"sentences":[{"text":"Yes.","start":2.96,"end":3.36,"sentiment":"neutral","sentiment_score":0.1165633350610733},{"text":"Hi.","start":3.36,"end":3.84,"sentiment":"neutral","sentiment_score":0.3306024968624115},{"text":"Good afternoon.","start":3.84,"end":4.66,"sentiment":"positive","sentiment_score":0.4769469350576401},{"text":"Adam, this is Mary calling from Vigilance AI.","start":5.52,"end":9.599999,"sentiment":"positive","sentiment_score":0.4482422135770321},{"text":"I hope you're doing well.","start":9.599999,"end":10.9,"sentiment":"positive","sentiment_score":0.5858755350112915}],"sentiment":"positive","sentiment_score":0.46566912268891053,"channel":0,"num_words":17,"start":2.96,"end":10.9},{"sentences":[{"text":"Adam, I believe that you are the one in charge now for the IT here at Next Level Racing.","start":12.08,"end":16.635,"sentiment":"neutral","sentiment_score":0.1218658383739622},{"text":"Am I right?","start":16.635,"end":17.615,"sentiment":"neutral","sentiment_score":0.04233140001694361}],"sentiment":"neutral","sentiment_score":0.11102023314345967,"channel":0,"num_words":22,"start":12.08,"end":17.615},{"sentences":[{"text":"No.","start":18.345,"end":18.585,"sentiment":"neutral","sentiment_score":-0.304074764251709},{"text":"Not anymore.","start":18.585,"end":19.324999,"sentiment":"negative","sentiment_score":-0.3594994693994522},{"text":"I I don't work there anymore.","start":19.545,"end":21.085,"sentiment":"neutral","sentiment_score":-0.318004051844279}],"sentiment":"neutral","sentiment_score":-0.3256775571240319,"channel":1,"num_words":9,"start":18.345,"end":21.085},{"sentences":[{"text":"Oh, you're no longer part with Next Level Racing?","start":21.675,"end":24.415,"sentiment":"neutral","sentiment_score":-0.0988158964448505},{"text":"But you're","start":24.635,"end":25.195,"sentiment":"neutral","sentiment_score":-0.06041047349572182}],"sentiment":"neutral","sentiment_score":-0.09183309227228165,"channel":0,"num_words":11,"start":21.675,"end":25.195},{"sentences":[{"text":"No.","start":24.904999,"end":25.404999,"sentiment":"neutral","sentiment_score":-0.13216276466846466}],"sentiment":"neutral","sentiment_score":-0.13216276466846466,"channel":1,"num_words":1,"start":24.904999,"end":25.404999},{"sentences":[{"text":"still in charge for the IT manager in the companies that you are working right now?","start":25.195,"end":29.695,"sentiment":"neutral","sentiment_score":-0.08831859286874533}],"sentiment":"neutral","sentiment_score":-0.08831859286874533,"channel":0,"num_words":16,"start":25.195,"end":29.695},{"sentences":[{"text":"No.","start":30.64,"end":31.14,"sentiment":"neutral","sentiment_score":-0.10529505461454391}],"sentiment":"neutral","sentiment_score":-0.10529505461454391,"channel":1,"num_words":1,"start":30.64,"end":31.14},{"sentences":[{"text":"Oh, I see.","start":32.219997,"end":32.94,"sentiment":"neutral","sentiment_score":-0.049630766113599144},{"text":"Because we received an email that you are the one in charge for the IT here.","start":32.94,"end":37.5,"sentiment":"neutral","sentiment_score":-0.04875371069647372},{"text":"That's why we called you","start":37.5,"end":39.04,"sentiment":"neutral","sentiment_score":-0.04394706264138222}],"sentiment":"neutral","sentiment_score":-0.047861957612137,"channel":0,"num_words":24,"start":32.219997,"end":39.04},{"sentences":[{"text":"Okay.","start":40.315,"end":40.555,"sentiment":"neutral","sentiment_score":-0.04260511323809624},{"text":"Who sent that email?","start":40.555,"end":42.015,"sentiment":"neutral","sentiment_score":-0.04170769639313221}],"sentiment":"neutral","sentiment_score":-0.04188717976212501,"channel":1,"num_words":5,"start":40.315,"end":42.015},{"sentences":[{"text":"from Next Level Racing.","start":42.945,"end":44.305,"sentiment":"neutral","sentiment_score":-0.03961560595780611},{"text":"Because, actually, we set a meeting to Toby, and Toby no longer connected with the company.","start":44.305,"end":50.705,"sentiment":"neutral","sentiment_score":-0.07072639744728804},{"text":"That's why they referred to us you to us from Vigilance 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anymore.","start":58.609997,"end":61.19,"sentiment":"neutral","sentiment_score":-0.223940063606609}],"sentiment":"neutral","sentiment_score":-0.21192817079524198,"channel":1,"num_words":12,"start":58.21,"end":61.19},{"sentences":[{"text":"mhmm.","start":62.02,"end":62.52,"sentiment":"neutral","sentiment_score":-0.04115856811404228},{"text":"I see.","start":62.66,"end":63.22,"sentiment":"neutral","sentiment_score":-0.019939258228987455},{"text":"Alright.","start":63.22,"end":63.62,"sentiment":"neutral","sentiment_score":0.024090994149446487},{"text":"If in that case, I'll updating the record.","start":63.62,"end":65.86,"sentiment":"neutral","sentiment_score":0.025251361075788736},{"text":"But thank you for taking this call.","start":65.86,"end":67.64,"sentiment":"neutral","sentiment_score":0.2840083912014961}],"sentiment":"neutral","sentiment_score":0.112269659820748,"channel":0,"num_words":19,"start":62.02,"end":67.64},{"sentences":[{"text":"Yep.","start":67.81,"end":68.21,"sentiment":"neutral","sentiment_score":0.09082596004009248},{"text":"No 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named Adam to inquire about his employment status at Next Level Racing. Adam informs the representative that he is no longer part with the company and that they received an email that the customer is in charge. The representative apologizes and promises to update the record."},"intents":{"segments":[{"text":"If in that case, I'll updating the record. But thank you for taking this call. Yep.","start_word":159,"end_word":174,"intents":[{"intent":"Update record","confidence_score":0.20363168}]}]},"sentiments":{"segments":[{"text":"Hello? Adam speaking. Yes. Hi.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.1085347905755043},{"text":"Good afternoon. Adam, this is Mary calling from Vigilance AI. I hope you're doing well.","start_word":5,"end_word":19,"sentiment":"positive","sentiment_score":0.49605634808540344},{"text":"Adam, I believe that you are the one in charge now for the IT here at Next Level Racing. Am I right? No.","start_word":20,"end_word":42,"sentiment":"neutral","sentiment_score":0.07888323068618774},{"text":"Not anymore.","start_word":43,"end_word":44,"sentiment":"negative","sentiment_score":-0.35698020458221436},{"text":"I I don't work there anymore. Oh, you're no longer part with Next Level Racing? But you're No. still in charge for the IT manager in the companies that you are working right now? No. Oh, I see. Because we received an email that you are the one in charge for the IT here. That's why we called you Okay. Who sent that email? from Next Level Racing. Because, actually, we set a meeting to Toby, and Toby no longer connected with the company. That's why they referred to us you to us from Vigilance AI. Okay. Anyways Yeah. I I'm not sure who does it at the moment anymore. mhmm. I see. Alright. If in that case, I'll updating the record. But thank you for taking this call. Yep. No worries. Mhmm. Bye. Thanks. Bye.","start_word":45,"end_word":180,"sentiment":"neutral","sentiment_score":-0.04532069340348244}],"average":{"sentiment":"neutral","sentiment_score":0.01719814630655142}}}}