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And is this about setting up with your Internet service? Digitech, is it? I'm sorry, Andy. You're calling Airtel Australia. But I can I'll be glad to okay. Let me give and check here. Hold on. Let me just check here. Have you already visited our new website, or you already have a plan in mind under GED Tech? Okay. No worries. Under Gitec Digitec, if I may ask your complete name, please? Do you would you mind spelling out for me, please? Sure. Could you please provide me your address, please? And is the 150 the unit number? I have 150 Albert Road in South Melbourne. Correct? Correct? Thank you so much. Just give me one second. Let me just check it here. Could you provide me as well the postcode the postal code, please? Thank you so much. 150 Aldo Road, South Melbourne, Victoria 3205. Thank you. One moment, please. I'll be putting you on hold for a minute or two, and I'll get I'll get back to you. Okay? Stay on the line. Thank you. Hello, Andy? Hello? Yes, Andy? Yeah. Well, thank you so much for patiently holding. I'm still trying to check on with the network checking the serviceability address. So if you could just give me, like, a two minute. Thank you so much. I'll be putting you on hold for a minute or two, and I'll get back to you. Okay? Thank you. Hello, Andy? Yeah. I'm I'm so sorry if I'm taking too much of your time. I'm still checking on it with our technical support team. If in any case the call got disconnected, may I ask your email address, please, so that we can email you anytime? Okay. I'll call you back on this number. I have 0412335704. Is that correct? Alright. Once I have your confirmation from our technical support team, I'll go ahead and call you right away. Thank you so much, Andy, and have a great day. Goodbye for now. 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you for calling Airtel. My name is Mary. May I have your name, please? Is it as Pandy? Is it Pandy?\n\nAndy. Hello, Andy. How may I help you today? Oh, great. I'll be more than happy to assist you.\n\nAnd is this about setting up with your Internet service? Digitech, is it? I'm sorry, Andy. You're calling Airtel Australia. But I can I'll be glad to okay.\n\nLet me give and check here. Hold on. Let me just check here. Have you already visited our new website, or you already have a plan in mind under GED Tech? Okay.\n\nNo worries. Under Gitec Digitec, if I may ask your complete name, please? Do you would you mind spelling out for me, please? Sure. Could you please provide me your address, please?\n\nAnd is the 150 the unit number? I have 150 Albert Road in South Melbourne. Correct? Correct? Thank you so much.\n\nJust give me one second. Let me just check it here. Could you provide me as well the postcode the postal code, please? Thank you so much. 150 Aldo Road, South Melbourne, Victoria 3205.\n\nThank you. One moment, please. I'll be putting you on hold for a minute or two, and I'll get I'll get back to you. Okay? Stay on the line.\n\nThank you. Hello, Andy? Hello? Yes, Andy? Yeah.\n\nWell, thank you so much for patiently holding. I'm still trying to check on with the network checking the serviceability address. So if you could just give me, like, a two minute. Thank you so much. I'll be putting you on hold for a minute or two, and I'll get back to you.\n\nOkay? Thank you. Hello, Andy? Yeah. I'm I'm so sorry if I'm taking too much of your time.\n\nI'm still checking on it with our technical support team. If in any case the call got disconnected, may I ask your email address, please, so that we can email you anytime? Okay. I'll call you back on this number. I have 0412335704.\n\nIs that correct? Alright. Once I have your confirmation from our technical support team, I'll go ahead and call you right away. Thank you so much, Andy, and have a great day. Goodbye for now.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.28,"end":2.72,"sentiment":"positive","sentiment_score":0.46533445715904237},{"text":"My name is Mary.","start":2.72,"end":3.78,"sentiment":"positive","sentiment_score":0.41941189765930176},{"text":"May I have your name, please?","start":3.84,"end":5.06,"sentiment":"neutral","sentiment_score":0.2338496595621109},{"text":"Is it as Pandy?","start":8.16,"end":9.7,"sentiment":"neutral","sentiment_score":0.015568461501970887},{"text":"Is it Pandy?","start":12.16,"end":13.139999,"sentiment":"neutral","sentiment_score":0.0029033267249663672}],"sentiment":"neutral","sentiment_score":0.24901825727217577,"num_words":22,"start":1.28,"end":13.139999},{"sentences":[{"text":"Andy.","start":15.745,"end":16.065,"sentiment":"neutral","sentiment_score":0.027901919558644295},{"text":"Hello, Andy.","start":16.065,"end":16.785,"sentiment":"neutral","sentiment_score":0.114216648042202},{"text":"How may 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I'll get back to you.","start":396.81998,"end":399.22,"sentiment":"neutral","sentiment_score":0.23552344914744883}],"sentiment":"neutral","sentiment_score":0.24347752557610566,"num_words":53,"start":381.63498,"end":399.22},{"sentences":[{"text":"Okay?","start":399.22,"end":399.72,"sentiment":"neutral","sentiment_score":0.17017871141433716},{"text":"Thank you.","start":401.13998,"end":401.87997,"sentiment":"neutral","sentiment_score":0.25937844812870026},{"text":"Hello, Andy?","start":486.99,"end":487.88998,"sentiment":"neutral","sentiment_score":0.03192198742181063},{"text":"Yeah.","start":489.55,"end":489.94998,"sentiment":"neutral","sentiment_score":-0.01954033225774765},{"text":"I'm I'm so sorry if I'm taking too much of your time.","start":489.94998,"end":492.75,"sentiment":"neutral","sentiment_score":-0.22249099612236023}],"sentiment":"neutral","sentiment_score":-0.10759181684503953,"num_words":18,"start":399.22,"end":492.75},{"sentences":[{"text":"I'm still checking on it with our technical support team.","start":492.75,"end":495.685,"sentiment":"neutral","sentiment_score":-0.14721727520227432},{"text":"If in any case the call got disconnected, may I ask your email address, please, so that we can email you anytime?","start":495.745,"end":501.765,"sentiment":"neutral","sentiment_score":-0.05103707863864573},{"text":"Okay.","start":507.98502,"end":508.44,"sentiment":"neutral","sentiment_score":0.06240072846412659},{"text":"I'll call you back on this number.","start":509.32,"end":511.16,"sentiment":"neutral","sentiment_score":0.05805193047438349},{"text":"I have 0412335704.","start":511.16,"end":520.52,"sentiment":"neutral","sentiment_score":0.03890570253133774}],"sentiment":"neutral","sentiment_score":-0.046732724016142445,"num_words":43,"start":492.75,"end":520.52},{"sentences":[{"text":"Is that correct?","start":520.52,"end":521.42,"sentiment":"neutral","sentiment_score":0.05522554243604342},{"text":"Alright.","start":523.435,"end":523.935,"sentiment":"neutral","sentiment_score":0.2080298662185669},{"text":"Once I have your confirmation from our technical support team, I'll go ahead and call you right away.","start":524.315,"end":529.055,"sentiment":"neutral","sentiment_score":0.22449245055516562},{"text":"Thank you so much, Andy, and have a great day.","start":530.63495,"end":532.795,"sentiment":"positive","sentiment_score":0.659630686044693},{"text":"Goodbye for now.","start":532.795,"end":533.77496,"sentiment":"neutral","sentiment_score":0.19916947185993195}],"sentiment":"neutral","sentiment_score":0.33166816798704013,"num_words":35,"start":520.52,"end":533.77496},{"sentences":[{"text":"Bye 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My name is Mary. May I have your name, please?\n\nChannel 1: At Andy.\n\nChannel 0: Is it as Pandy?\n\nChannel 1: Sorry?\n\nChannel 0: Is it Pandy?\n\nChannel 1: Andy.\n\nChannel 0: Andy. Hello, Andy. How may I help you today?\n\nChannel 1: Just wanting to sign up. Thanks.\n\nChannel 0: Oh, great. I'll be more than happy to assist you. And is this about setting up with your Internet service?\n\nChannel 1: That's right. DG\n\nChannel 0: Digitech,\n\nChannel 1: Tech. That's\n\nChannel 0: is it? I'm sorry, Andy. You're calling Airtel Australia. But\n\nChannel 1: right.\n\nChannel 0: I\n\nChannel 1: That's\n\nChannel 0: can\n\nChannel 1: right.\n\nChannel 0: I'll be glad to okay. Let me give and check here. Hold on. Let me just check here. Have you already visited our new website, or you already have a plan in mind under GED Tech?\n\nChannel 1: Yeah. I'm trying to do it on your website, but it's not working for me, unfortunately.\n\nChannel 0: Okay. No worries. Under Gitec Digitec, if I may ask your complete name, please?\n\nChannel 1: It's Andrew Binham.\n\nChannel 0: Do you would you mind spelling out for me, please?\n\nChannel 1: Can you just let me know if it's available just on the address?\n\nChannel 0: Sure. Could you please provide me your address, please?\n\nChannel 1: 150 Albert Road in South Melbourne.\n\nChannel 0: And is the 150 the unit number?\n\nChannel 1: No. It's the address.\n\nChannel 0: I have 150 Albert Road in South Melbourne. Correct?\n\nChannel 1: That's\n\nChannel 0: Correct?\n\nChannel 1: correct. Yep.\n\nChannel 0: Thank you so much. Just give me one second. Let me just check it here. Could you provide me as well the postcode the postal code, please?\n\nChannel 1: 3205.\n\nChannel 0: Thank you so much. 150 Aldo Road, South Melbourne, Victoria 3205. Thank you. One moment, please. I'll be putting you on hold for a minute or two, and I'll get I'll get back to you.\n\nOkay? Stay on the line.\n\nChannel 1: Okay.\n\nChannel 0: Thank you.\n\nChannel 1: Hello?\n\nChannel 0: Hello,\n\nChannel 1: Hello?\n\nChannel 0: Andy? Hello?\n\nChannel 1: Yep.\n\nChannel 0: Yes, Andy? Yeah. Well, thank you so much for patiently holding. I'm still trying to check on with the network checking the serviceability address. So if you could just give me, like, a two minute.\n\nChannel 1: Yep. Yep. No problem.\n\nChannel 0: Thank you so much. I'll be putting you on hold for a minute or two, and I'll get back to you. Okay?\n\nChannel 1: Thank you.\n\nChannel 0: Thank you. Hello, Andy?\n\nChannel 1: Hello?\n\nChannel 0: Yeah. I'm I'm so sorry if I'm taking too much of your time. I'm still checking on it with our technical support team. If in\n\nChannel 1: Okay.\n\nChannel 0: any case the call got disconnected, may I ask your email address, please, so that we can email you anytime?\n\nChannel 1: Okay. That it's okay. You can just call me back. That's fine. It's just on this number.\n\nChannel 0: Okay. I'll call you back on this number. I have 0412335704. Is that correct?\n\nChannel 1: That's correct. Yep.\n\nChannel 0: Alright. Once I have your confirmation from our technical support team, I'll go ahead and call you right away.\n\nChannel 1: Thank\n\nChannel 0: Thank you so much, Andy, and have a great day. Goodbye\n\nChannel 1: you.\n\nChannel 0: for\n\nChannel 1: You\n\nChannel 0: now.\n\nChannel 1: too. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.28,"end":2.72,"sentiment":"positive","sentiment_score":0.46533445715904237},{"text":"My name is Mary.","start":2.72,"end":3.78,"sentiment":"positive","sentiment_score":0.41941189765930176},{"text":"May I have your name, please?","start":3.84,"end":5.06,"sentiment":"neutral","sentiment_score":0.2338496595621109}],"sentiment":"positive","sentiment_score":0.3604945222536723,"channel":0,"num_words":15,"start":1.28,"end":5.06},{"sentences":[{"text":"At Andy.","start":5.68,"end":6.42,"sentiment":"neutral","sentiment_score":0.02208662312477827}],"sentiment":"neutral","sentiment_score":0.02208662312477827,"channel":1,"num_words":2,"start":5.68,"end":6.42},{"sentences":[{"text":"Is it as Pandy?","start":8.16,"end":9.7,"sentiment":"neutral","sentiment_score":0.015568461501970887}],"sentiment":"neutral","sentiment_score":0.015568461501970887,"channel":0,"num_words":4,"start":8.16,"end":9.7},{"sentences":[{"text":"Sorry?","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":-0.014277290552854538}],"sentiment":"neutral","sentiment_score":-0.014277290552854538,"channel":1,"num_words":1,"start":10.8,"end":11.3},{"sentences":[{"text":"Is it Pandy?","start":12.16,"end":13.139999,"sentiment":"neutral","sentiment_score":0.0029033267249663672}],"sentiment":"neutral","sentiment_score":0.0029033267249663672,"channel":0,"num_words":3,"start":12.16,"end":13.139999},{"sentences":[{"text":"Andy.","start":14.0,"end":14.5,"sentiment":"neutral","sentiment_score":0.018436916172504425}],"sentiment":"neutral","sentiment_score":0.018436916172504425,"channel":1,"num_words":1,"start":14.0,"end":14.5},{"sentences":[{"text":"Andy.","start":15.745,"end":16.065,"sentiment":"neutral","sentiment_score":0.027901919558644295},{"text":"Hello, Andy.","start":16.065,"end":16.785,"sentiment":"neutral","sentiment_score":0.114216648042202},{"text":"How may I help you today?","start":16.785,"end":17.925,"sentiment":"neutral","sentiment_score":0.19427374998728433}],"sentiment":"neutral","sentiment_score":0.1579975239518616,"channel":0,"num_words":9,"start":15.745,"end":17.925},{"sentences":[{"text":"Just wanting to sign 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right.","start":30.175,"end":30.87,"sentiment":"neutral","sentiment_score":0.11695019900798798},{"text":"DG","start":31.11,"end":31.61,"sentiment":"neutral","sentiment_score":0.05165573209524155}],"sentiment":"neutral","sentiment_score":0.09518537670373917,"channel":1,"num_words":3,"start":30.175,"end":31.61},{"sentences":[{"text":"Digitech,","start":33.79,"end":34.29,"sentiment":"neutral","sentiment_score":0.05050995200872421}],"sentiment":"neutral","sentiment_score":0.05050995200872421,"channel":0,"num_words":1,"start":33.79,"end":34.29},{"sentences":[{"text":"Tech.","start":35.11,"end":35.350002,"sentiment":"neutral","sentiment_score":0.054042983800172806},{"text":"That's","start":35.350002,"end":35.850002,"sentiment":"neutral","sentiment_score":0.05258060619235039}],"sentiment":"neutral","sentiment_score":0.0533117949962616,"channel":1,"num_words":2,"start":35.11,"end":35.850002},{"sentences":[{"text":"is 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be glad to okay.","start":40.99,"end":43.010002,"sentiment":"neutral","sentiment_score":0.32237144708633425},{"text":"Let me give and check here.","start":44.03,"end":47.015,"sentiment":"neutral","sentiment_score":0.08065615221858025},{"text":"Hold on.","start":47.155,"end":47.555,"sentiment":"neutral","sentiment_score":0.023882201872766018},{"text":"Let me just check here.","start":47.555,"end":50.535,"sentiment":"neutral","sentiment_score":0.02916962392628193},{"text":"Have you already visited our new website, or you already have a plan in mind under GED Tech?","start":51.155,"end":57.254997,"sentiment":"neutral","sentiment_score":0.009455933804727264}],"sentiment":"neutral","sentiment_score":0.06832259668347736,"channel":0,"num_words":36,"start":40.99,"end":57.254997},{"sentences":[{"text":"Yeah.","start":57.79,"end":58.030003,"sentiment":"neutral","sentiment_score":-0.1016431674361229},{"text":"I'm trying to do it on your website, but it's not working for me, unfortunately.","start":58.030003,"end":61.25,"sentiment":"neutral","sentiment_score":-0.25692818661530814}],"sentiment":"neutral","sentiment_score":-0.24722287291660905,"channel":1,"num_words":16,"start":57.79,"end":61.25},{"sentences":[{"text":"Okay.","start":62.53,"end":62.77,"sentiment":"neutral","sentiment_score":-0.008224698714911938},{"text":"No worries.","start":62.77,"end":63.510002,"sentiment":"neutral","sentiment_score":0.009336036164313555},{"text":"Under Gitec Digitec, if I may ask your complete name, please?","start":64.05,"end":70.785,"sentiment":"neutral","sentiment_score":0.01338023641570048}],"sentiment":"neutral","sentiment_score":0.011259283870458603,"channel":0,"num_words":14,"start":62.53,"end":70.785},{"sentences":[{"text":"It's Andrew Binham.","start":71.87,"end":73.515,"sentiment":"neutral","sentiment_score":0.011457391083240509}],"sentiment":"neutral","sentiment_score":0.011457391083240509,"channel":1,"num_words":3,"start":71.87,"end":73.515},{"sentences":[{"text":"Do you would you mind spelling out for me, please?","start":76.385,"end":78.965004,"sentiment":"neutral","sentiment_score":0.009874048549681902}],"sentiment":"neutral","sentiment_score":0.009874048549681902,"channel":0,"num_words":10,"start":76.385,"end":78.965004},{"sentences":[{"text":"Can you just let me know if it's available just on the address?","start":79.495,"end":83.035,"sentiment":"neutral","sentiment_score":0.008399836002634121}],"sentiment":"neutral","sentiment_score":0.008399836002634121,"channel":1,"num_words":13,"start":79.495,"end":83.035},{"sentences":[{"text":"Sure.","start":84.310005,"end":84.810005,"sentiment":"neutral","sentiment_score":0.01940668746829033},{"text":"Could you please provide me your address, please?","start":85.19,"end":88.090004,"sentiment":"neutral","sentiment_score":0.007785072783008218}],"sentiment":"neutral","sentiment_score":0.009076363303595118,"channel":0,"num_words":9,"start":84.310005,"end":88.090004},{"sentences":[{"text":"150 Albert Road in South Melbourne.","start":88.950005,"end":91.93,"sentiment":"neutral","sentiment_score":0.007611443754285574}],"sentiment":"neutral","sentiment_score":0.007611443754285574,"channel":1,"num_words":6,"start":88.950005,"end":91.93},{"sentences":[{"text":"And is the 150 the unit number?","start":101.325,"end":103.505,"sentiment":"neutral","sentiment_score":0.0037076157916869435}],"sentiment":"neutral","sentiment_score":0.0037076157916869435,"channel":0,"num_words":7,"start":101.325,"end":103.505},{"sentences":[{"text":"No.","start":104.085,"end":104.585,"sentiment":"neutral","sentiment_score":-0.0397208034992218},{"text":"It's the 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Melbourne.","start":109.405,"end":113.405,"sentiment":"neutral","sentiment_score":-0.0022557623451575637},{"text":"Correct?","start":113.405,"end":113.725,"sentiment":"neutral","sentiment_score":0.00831492431461811}],"sentiment":"neutral","sentiment_score":-0.0010812416051824887,"channel":0,"num_words":9,"start":109.405,"end":113.725},{"sentences":[{"text":"That's","start":113.71,"end":114.03,"sentiment":"neutral","sentiment_score":0.02383793517947197}],"sentiment":"neutral","sentiment_score":0.02383793517947197,"channel":1,"num_words":1,"start":113.71,"end":114.03},{"sentences":[{"text":"Correct?","start":113.725,"end":114.12,"sentiment":"neutral","sentiment_score":0.02101663500070572}],"sentiment":"neutral","sentiment_score":0.02101663500070572,"channel":0,"num_words":1,"start":113.725,"end":114.12},{"sentences":[{"text":"correct.","start":114.03,"end":114.53,"sentiment":"neutral","sentiment_score":0.04498061537742615},{"text":"Yep.","start":114.67,"end":115.17,"sentiment":"neutral","sentiment_score":0.1054888367652893}],"sentiment":"neutral","sentiment_score":0.07523472607135773,"channel":1,"num_words":2,"start":114.03,"end":115.17},{"sentences":[{"text":"Thank you so much.","start":115.72,"end":116.68,"sentiment":"positive","sentiment_score":0.40500469505786896},{"text":"Just give me one second.","start":116.68,"end":117.72,"sentiment":"neutral","sentiment_score":0.20892100930213928},{"text":"Let me just check it here.","start":117.72,"end":120.060005,"sentiment":"neutral","sentiment_score":0.12498097618420918},{"text":"Could you provide me as well the postcode the postal code, please?","start":139.38501,"end":142.62,"sentiment":"neutral","sentiment_score":0.08441295847296715}],"sentiment":"neutral","sentiment_score":0.16398019205640862,"channel":0,"num_words":27,"start":115.72,"end":142.62},{"sentences":[{"text":"3205.","start":143.3,"end":144.84,"sentiment":"neutral","sentiment_score":0.058802664279937744}],"sentiment":"neutral","sentiment_score":0.058802664279937744,"channel":1,"num_words":1,"start":143.3,"end":144.84},{"sentences":[{"text":"Thank you so 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you.","start":162.35501,"end":163.175,"sentiment":"neutral","sentiment_score":0.2780327871441841}],"sentiment":"neutral","sentiment_score":0.2780327871441841,"channel":0,"num_words":2,"start":162.35501,"end":163.175},{"sentences":[{"text":"Hello?","start":378.64,"end":378.96,"sentiment":"neutral","sentiment_score":0.05021347850561142}],"sentiment":"neutral","sentiment_score":0.05021347850561142,"channel":1,"num_words":1,"start":378.64,"end":378.96},{"sentences":[{"text":"Hello,","start":378.675,"end":379.07498,"sentiment":"neutral","sentiment_score":0.023754924535751343}],"sentiment":"neutral","sentiment_score":0.023754924535751343,"channel":0,"num_words":1,"start":378.675,"end":379.07498},{"sentences":[{"text":"Hello?","start":378.96,"end":379.46,"sentiment":"neutral","sentiment_score":0.01679173670709133}],"sentiment":"neutral","sentiment_score":0.01679173670709133,"channel":1,"num_words":1,"start":378.96,"end":379.46},{"sentences":[{"text":"Andy?","start":379.07498,"end":379.57498,"sentiment":"neutral","sentiment_score":0.014748520217835903},{"text":"Hello?","start":379.875,"end":380.375,"sentiment":"neutral","sentiment_score":0.014932546764612198}],"sentiment":"neutral","sentiment_score":0.01484053349122405,"channel":0,"num_words":2,"start":379.07498,"end":380.375},{"sentences":[{"text":"Yep.","start":380.08002,"end":380.58002,"sentiment":"neutral","sentiment_score":0.04433729499578476}],"sentiment":"neutral","sentiment_score":0.04433729499578476,"channel":1,"num_words":1,"start":380.08002,"end":380.58002},{"sentences":[{"text":"Yes, Andy?","start":380.435,"end":381.31497,"sentiment":"neutral","sentiment_score":0.05390422232449055},{"text":"Yeah.","start":381.31497,"end":381.63498,"sentiment":"neutral","sentiment_score":0.10021352022886276},{"text":"Well, thank you so much for patiently holding.","start":381.63498,"end":383.63498,"sentiment":"positive","sentiment_score":0.427301824092865},{"text":"I'm still trying to check on with the network checking the serviceability address.","start":383.63498,"end":389.555,"sentiment":"neutral","sentiment_score":0.1402388965854278},{"text":"So if you could just give me, like, a two 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Andy?","start":486.99,"end":487.88998,"sentiment":"neutral","sentiment_score":0.03192198742181063}],"sentiment":"neutral","sentiment_score":0.14565021777525544,"channel":0,"num_words":4,"start":401.13998,"end":487.88998},{"sentences":[{"text":"Hello?","start":488.28,"end":488.78,"sentiment":"neutral","sentiment_score":0.004872143268585205}],"sentiment":"neutral","sentiment_score":0.004872143268585205,"channel":1,"num_words":1,"start":488.28,"end":488.78},{"sentences":[{"text":"Yeah.","start":489.55,"end":489.94998,"sentiment":"neutral","sentiment_score":-0.01954033225774765},{"text":"I'm I'm so sorry if I'm taking too much of your time.","start":489.94998,"end":492.75,"sentiment":"neutral","sentiment_score":-0.22249099612236023},{"text":"I'm still checking on it with our technical support team.","start":492.75,"end":495.685,"sentiment":"neutral","sentiment_score":-0.14721727520227432},{"text":"If in","start":495.745,"end":496.14502,"sentiment":"neutral","sentiment_score":-0.09641242772340775}],"sentiment":"neutral","sentiment_score":-0.17417719572782517,"channel":0,"num_words":25,"start":489.55,"end":496.14502},{"sentences":[{"text":"Okay.","start":496.12,"end":496.62,"sentiment":"neutral","sentiment_score":-0.06920860707759857}],"sentiment":"neutral","sentiment_score":-0.06920860707759857,"channel":1,"num_words":1,"start":496.12,"end":496.62},{"sentences":[{"text":"any case the call got disconnected, may I ask your email address, please, so that we can email you anytime?","start":496.14502,"end":501.765,"sentiment":"neutral","sentiment_score":-0.04649954373016953}],"sentiment":"neutral","sentiment_score":-0.04649954373016953,"channel":0,"num_words":20,"start":496.14502,"end":501.765},{"sentences":[{"text":"Okay.","start":503.545,"end":503.86502,"sentiment":"neutral","sentiment_score":0.0026317834854125977},{"text":"That it's okay.","start":503.86502,"end":504.825,"sentiment":"neutral","sentiment_score":0.03887189800540606},{"text":"You can just call me back.","start":504.825,"end":506.345,"sentiment":"neutral","sentiment_score":0.06182889019449552},{"text":"That's fine.","start":506.345,"end":506.905,"sentiment":"neutral","sentiment_score":0.10545999556779861},{"text":"It's just on this number.","start":506.905,"end":508.125,"sentiment":"neutral","sentiment_score":0.04739836342632771}],"sentiment":"neutral","sentiment_score":0.05518427217269645,"channel":1,"num_words":17,"start":503.545,"end":508.125},{"sentences":[{"text":"Okay.","start":507.98502,"end":508.44,"sentiment":"neutral","sentiment_score":0.06240072846412659},{"text":"I'll call you back on this number.","start":509.32,"end":511.16,"sentiment":"neutral","sentiment_score":0.05805193047438349},{"text":"I have 0412335704.","start":511.16,"end":520.52,"sentiment":"neutral","sentiment_score":0.03890570253133774},{"text":"Is that correct?","start":520.52,"end":521.42,"sentiment":"neutral","sentiment_score":0.05522554243604342}],"sentiment":"neutral","sentiment_score":0.05365414119192532,"channel":0,"num_words":14,"start":507.98502,"end":521.42},{"sentences":[{"text":"That's correct.","start":521.73,"end":522.29,"sentiment":"neutral","sentiment_score":0.12956467643380165},{"text":"Yep.","start":522.29,"end":522.79,"sentiment":"neutral","sentiment_score":0.14297257363796234}],"sentiment":"neutral","sentiment_score":0.13403397550185522,"channel":1,"num_words":3,"start":521.73,"end":522.79},{"sentences":[{"text":"Alright.","start":523.435,"end":523.935,"sentiment":"neutral","sentiment_score":0.2080298662185669},{"text":"Once I have your confirmation from our technical support team, I'll go ahead and call you right away.","start":524.315,"end":529.055,"sentiment":"neutral","sentiment_score":0.22449245055516562}],"sentiment":"neutral","sentiment_score":0.2236259987479762,"channel":0,"num_words":19,"start":523.435,"end":529.055},{"sentences":[{"text":"Thank","start":529.335,"end":529.835,"sentiment":"positive","sentiment_score":0.4917532205581665}],"sentiment":"positive","sentiment_score":0.4917532205581665,"channel":1,"num_words":1,"start":529.335,"end":529.835},{"sentences":[{"text":"Thank you so much, Andy, and have a great day.","start":530.63495,"end":532.795,"sentiment":"positive","sentiment_score":0.659630686044693},{"text":"Goodbye","start":532.795,"end":533.115,"sentiment":"neutral","sentiment_score":0.26186448335647583}],"sentiment":"positive","sentiment_score":0.6234701221639459,"channel":0,"num_words":11,"start":530.63495,"end":533.115},{"sentences":[{"text":"you.","start":532.855,"end":533.255,"sentiment":"neutral","sentiment_score":0.32749420404434204}],"sentiment":"neutral","sentiment_score":0.32749420404434204,"channel":1,"num_words":1,"start":532.855,"end":533.255},{"sentences":[{"text":"for","start":533.115,"end":533.27496,"sentiment":"neutral","sentiment_score":0.1552407592535019}],"sentiment":"neutral","sentiment_score":0.1552407592535019,"channel":0,"num_words":1,"start":533.115,"end":533.27496},{"sentences":[{"text":"You","start":533.255,"end":533.415,"sentiment":"neutral","sentiment_score":0.1920698583126068}],"sentiment":"neutral","sentiment_score":0.1920698583126068,"channel":1,"num_words":1,"start":533.255,"end":533.415},{"sentences":[{"text":"now.","start":533.27496,"end":533.77496,"sentiment":"neutral","sentiment_score":0.18040317296981812}],"sentiment":"neutral","sentiment_score":0.18040317296981812,"channel":0,"num_words":1,"start":533.27496,"end":533.77496},{"sentences":[{"text":"too.","start":533.415,"end":533.915,"sentiment":"neutral","sentiment_score":0.11057184636592864},{"text":"Bye.","start":533.975,"end":534.475,"sentiment":"neutral","sentiment_score":0.040731314569711685}],"sentiment":"neutral","sentiment_score":0.07565158046782017,"channel":1,"num_words":2,"start":533.415,"end":534.475},{"sentences":[{"text":"Bye bye.","start":534.795,"end":535.535,"sentiment":"neutral","sentiment_score":0.03135361149907112}],"sentiment":"neutral","sentiment_score":0.03135361149907112,"channel":0,"num_words":2,"start":534.795,"end":535.535}]},"summary":{"result":"success","short":"The customer, Andy, called Airtel to sign up for DG Digitech Tech. The representative, Mary, asked for Andy's name and address, then put him on hold briefly to check for serviceability. When she finally answered, she asked for Andy's email address and confirmed the details of the serviceability address before promising to call him back."},"intents":{"segments":[{"text":"May I have your name, please? At Andy.","start_word":9,"end_word":16,"intents":[{"intent":"Verify identity","confidence_score":0.0069507905}]},{"text":"Could you please provide me your address, please? 150 Albert Road in South Melbourne.","start_word":175,"end_word":188,"intents":[{"intent":"Verify address","confidence_score":0.0048949}]},{"text":"Could you provide me as well the postcode the postal code, please? 3205.","start_word":228,"end_word":240,"intents":[{"intent":"Provide postcode","confidence_score":0.045845788}]},{"text":"One moment, please. I'll be putting you on hold for a minute or two, and I'll get I'll get back to you. Okay? Stay on the line.","start_word":254,"end_word":280,"intents":[{"intent":"Leave message","confidence_score":0.00054301857}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4522979259490967},{"text":"May I have your name, please? At Andy. Is it as Pandy? Sorry? Is it Pandy? Andy. Andy. Hello, Andy. How may I help you today? Just wanting to sign up.","start_word":9,"end_word":39,"sentiment":"neutral","sentiment_score":0.09605535864830016},{"text":"Thanks. Oh, great. I'll be more than happy to assist you.","start_word":40,"end_word":50,"sentiment":"positive","sentiment_score":0.6433894634246826},{"text":"And is this about setting up with your Internet service? That's right. DG Digitech, Tech. That's is it? I'm sorry, Andy. You're calling Airtel Australia. But right. I That's can right. I'll be glad to okay. Let me give and check here. Hold on. Let me just check here. Have you already visited our new website, or you already have a plan in mind under GED Tech? Yeah. I'm trying to do it on your website, but it's not working for me, unfortunately. Okay. No worries. Under Gitec Digitec, if I may ask your complete name, please? It's Andrew Binham. Do you would you mind spelling out for me, please? Can you just let me know if it's available just on the address? Sure. Could you please provide me your address, please? 150 Albert Road in South Melbourne. And is the 150 the unit number? No. It's the address. I have 150 Albert Road in South Melbourne. Correct? That's Correct? correct. Yep.","start_word":51,"end_word":212,"sentiment":"neutral","sentiment_score":0.0065636467188596725},{"text":"Thank you so much.","start_word":213,"end_word":216,"sentiment":"positive","sentiment_score":0.40737801790237427},{"text":"Just give me one second. Let me just check it here. Could you provide me as well the postcode the postal code, please? 3205.","start_word":217,"end_word":240,"sentiment":"neutral","sentiment_score":0.1145688146352768},{"text":"Thank you so much.","start_word":241,"end_word":244,"sentiment":"positive","sentiment_score":0.42626047134399414},{"text":"150 Aldo Road, South Melbourne, Victoria 3205.","start_word":245,"end_word":251,"sentiment":"neutral","sentiment_score":0.02861723117530346},{"text":"Thank you.","start_word":252,"end_word":253,"sentiment":"positive","sentiment_score":0.5522438883781433},{"text":"One moment, please. I'll be putting you on hold for a minute or two, and I'll get I'll get back to you. Okay? Stay on the line. Okay. Thank you. Hello? Hello, Hello? Andy? Hello? Yep. Yes, Andy? Yeah.","start_word":254,"end_word":292,"sentiment":"neutral","sentiment_score":0.07798179239034653},{"text":"Well, thank you so much for patiently holding.","start_word":293,"end_word":300,"sentiment":"positive","sentiment_score":0.4214641451835632},{"text":"I'm still trying to check on with the network checking the serviceability address. So if you could just give me, like, a two minute. Yep. Yep. No problem.","start_word":301,"end_word":328,"sentiment":"neutral","sentiment_score":0.14715446531772614},{"text":"Thank you so much.","start_word":329,"end_word":332,"sentiment":"positive","sentiment_score":0.5718095898628235},{"text":"I'll be putting you on hold for a minute or two, and I'll get back to you. Okay? Thank you. Thank you. Hello, Andy? Hello? Yeah. I'm I'm so sorry if I'm taking too much of your time. I'm still checking on it with our technical support team. If in Okay. any case the call got disconnected, may I ask your email address, please, so that we can email you anytime? Okay. That it's okay. You can just call me back. That's fine. It's just on this number. Okay. I'll call you back on this number. I have 0412335704. Is that correct? That's correct. Yep. Alright. Once I have your confirmation from our technical support team, I'll go ahead and call you right away.","start_word":333,"end_word":456,"sentiment":"neutral","sentiment_score":0.05525999516248703},{"text":"Thank Thank you so much, Andy, and have a great day.","start_word":457,"end_word":467,"sentiment":"positive","sentiment_score":0.6510023474693298},{"text":"Goodbye you. for You now. too. Bye. Bye bye.","start_word":468,"end_word":476,"sentiment":"neutral","sentiment_score":0.17205746306313408}],"average":{"sentiment":"neutral","sentiment_score":0.10355591541868588}}}}