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I'm currently unable to take your call. Please leave your contact details and a brief message, and I will call you back shortly.\n\nChannel 1: Hey, Ross. This is Janet from Blue Chip. I'm calling back in regards to the Gigaset a six three zero H x. So our team has advised that there is no firm ETA for the incoming stocks. Thank you so much.\n\nHave a good one.","paragraphs":[{"sentences":[{"text":"Thank you for calling.","start":0.96,"end":2.0,"sentiment":"positive","sentiment_score":0.3604397773742676},{"text":"I'm currently unable to take your call.","start":2.0,"end":4.24,"sentiment":"negative","sentiment_score":-0.43613408293042866},{"text":"Please leave your contact details and a brief message, and I will call you back shortly.","start":4.24,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.2108466550707817}],"sentiment":"neutral","sentiment_score":-0.1846194797092014,"channel":0,"num_words":27,"start":0.96,"end":9.139999},{"sentences":[{"text":"Hey, Ross.","start":11.84,"end":12.48,"sentiment":"neutral","sentiment_score":0.046319618821144104},{"text":"This is Janet from Blue Chip.","start":12.48,"end":14.0,"sentiment":"neutral","sentiment_score":0.0834895707666874},{"text":"I'm calling back in regards to the Gigaset a six three zero H x.","start":14.0,"end":19.515,"sentiment":"neutral","sentiment_score":0.0440505115049226},{"text":"So our team has advised that there is no firm ETA for the incoming stocks.","start":19.895,"end":25.675,"sentiment":"neutral","sentiment_score":-0.07166045953830083},{"text":"Thank you so much.","start":25.822937,"end":26.462936,"sentiment":"positive","sentiment_score":0.7172913700342178}],"sentiment":"neutral","sentiment_score":0.07328152220423628,"channel":1,"num_words":41,"start":11.84,"end":26.462936},{"sentences":[{"text":"Have a good one.","start":26.462936,"end":27.692938,"sentiment":"positive","sentiment_score":0.5760590210556984}],"sentiment":"positive","sentiment_score":0.5760590210556984,"channel":1,"num_words":4,"start":26.462936,"end":27.692938}]},"summary":{"result":"success","short":"The customer called but was unable to reach the representative. The representative's voicemail instructed the customer to leave their contact details and a brief message, but no firm ETA was provided. The representative named Janet from Blue Chip called the customer back regarding the Gigaset a six three zero H x and advised that there is no firm ETA for incoming stocks."},"intents":{"segments":[{"text":"Hey, Ross.","start_word":27,"end_word":28,"intents":[{"intent":"Call back","confidence_score":0.12843212}]},{"text":"So our team has advised that there is no firm ETA for the incoming stocks. Thank you so much. 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