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My name is Mary. May I have your name, please? Hello, Haprick. How are you doing today?\n\nMhmm. Okay. Oh, I'm so sorry to hear that. And I believe, as I've heard earlier, the the SIM card was purchased through Airtel India. Correct?\n\nYeah. I'm so sorry for this one because Airtel India and Airtel Australia is being run separately. So we please advise you to please contact the Airtel India customer service. Yeah. That's correct.\n\nThank you. Thank you so much. 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My name is Harpreet. I'm good. I'm good. I need your help, Mary. I am a client of Airtel India. Right? I had a SIM card from India, which I have misplaced in Australia somewhere. That's right. Okay. Nothing can be done from here. Okay. Not a problem. I'll find out from them then. 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Mary. My name is Harpreet. I'm good. I'm good. I need your help, Mary.\n\nI am a client of Airtel India. Right? I had a SIM card from India, which I have misplaced in Australia somewhere. That's right. Okay.\n\nNothing can be done from here. Okay. Not a problem. I'll find out from them then. Thank you very much.","paragraphs":[{"sentences":[{"text":"Hi, Mary.","start":6.56,"end":7.2,"sentiment":"neutral","sentiment_score":0.08420148119330406},{"text":"My name is Harpreet.","start":7.2,"end":8.34,"sentiment":"neutral","sentiment_score":0.07116285990923643},{"text":"I'm good.","start":12.08,"end":12.719999,"sentiment":"positive","sentiment_score":0.5914511680603027},{"text":"I'm good.","start":12.719999,"end":13.46,"sentiment":"positive","sentiment_score":0.5936830639839172},{"text":"I need your help, Mary.","start":13.599999,"end":15.059999,"sentiment":"neutral","sentiment_score":0.2426317036151886}],"sentiment":"neutral","sentiment_score":0.26909875894586244,"num_words":15,"start":6.56,"end":15.059999},{"sentences":[{"text":"I am a client of Airtel India.","start":16.215,"end":18.715,"sentiment":"neutral","sentiment_score":0.054254508444241116},{"text":"Right?","start":19.015,"end":19.515,"sentiment":"neutral","sentiment_score":0.03693507611751557},{"text":"I had a SIM card from India, which I have misplaced in Australia somewhere.","start":21.095001,"end":25.755001,"sentiment":"neutral","sentiment_score":-0.11955856904387474},{"text":"That's right.","start":38.239998,"end":39.059998,"sentiment":"neutral","sentiment_score":-0.0069189732894301414},{"text":"Okay.","start":53.455,"end":53.775,"sentiment":"neutral","sentiment_score":-0.10952669382095336}],"sentiment":"neutral","sentiment_score":-0.05521871887147427,"num_words":25,"start":16.215,"end":53.775},{"sentences":[{"text":"Nothing can be done from here.","start":53.775,"end":55.315002,"sentiment":"neutral","sentiment_score":-0.21722664684057236},{"text":"Okay.","start":58.095,"end":58.41,"sentiment":"neutral","sentiment_score":0.073223777115345},{"text":"Not a problem.","start":58.97,"end":59.85,"sentiment":"neutral","sentiment_score":0.16376733779907227},{"text":"I'll find out from them then.","start":59.85,"end":61.29,"sentiment":"neutral","sentiment_score":0.06828532367944717},{"text":"Thank you very much.","start":61.29,"end":62.43,"sentiment":"positive","sentiment_score":0.51858039945364}],"sentiment":"neutral","sentiment_score":0.08725997246801853,"num_words":20,"start":53.775,"end":62.43}]}}]}],"paragraphs":{"transcript":"\nChannel 0: You've reached Airtel accounts department. My name is Mary. May I have your name, please?\n\nChannel 1: Hi, Mary. My name is Harpreet.\n\nChannel 0: Hello, Haprick. How are you doing today?\n\nChannel 1: I'm good. I'm good. I need your help, Mary. I am a client of Airtel India. Right?\n\nChannel 0: Mhmm.\n\nChannel 1: I had a\n\nChannel 0: Okay.\n\nChannel 1: SIM card from India, which I have misplaced in Australia somewhere.\n\nChannel 0: Oh, I'm so sorry to hear that. And I believe, as I've heard earlier, the the SIM card was purchased through Airtel India. Correct?\n\nChannel 1: That's right.\n\nChannel 0: Yeah. I'm so sorry for this one because Airtel India and Airtel Australia is being run separately. So we please advise you to please contact the Airtel India customer service.\n\nChannel 1: Okay. Nothing can be done from here.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay. Not a problem. I'll find out from them then. Thank you very much.\n\nChannel 0: Thank you. Thank you so much. You're welcome.","paragraphs":[{"sentences":[{"text":"You've reached Airtel accounts department.","start":1.36,"end":3.22,"sentiment":"neutral","sentiment_score":0.038824434578418734},{"text":"My name is Mary.","start":3.28,"end":4.42,"sentiment":"neutral","sentiment_score":0.034513190388679504},{"text":"May I have your name, please?","start":4.72,"end":5.94,"sentiment":"neutral","sentiment_score":0.027192700654268265}],"sentiment":"neutral","sentiment_score":0.03302207589149475,"channel":0,"num_words":15,"start":1.36,"end":5.94},{"sentences":[{"text":"Hi, Mary.","start":6.56,"end":7.2,"sentiment":"neutral","sentiment_score":0.08420148119330406},{"text":"My name is Harpreet.","start":7.2,"end":8.34,"sentiment":"neutral","sentiment_score":0.07116285990923643}],"sentiment":"neutral","sentiment_score":0.07550906700392564,"channel":1,"num_words":6,"start":6.56,"end":8.34},{"sentences":[{"text":"Hello, Haprick.","start":9.679999,"end":10.559999,"sentiment":"neutral","sentiment_score":0.3024093359708786},{"text":"How are you doing today?","start":10.559999,"end":11.7,"sentiment":"positive","sentiment_score":0.3597189724445343}],"sentiment":"positive","sentiment_score":0.3433447905949184,"channel":0,"num_words":7,"start":9.679999,"end":11.7},{"sentences":[{"text":"I'm good.","start":12.08,"end":12.719999,"sentiment":"positive","sentiment_score":0.5914511680603027},{"text":"I'm good.","start":12.719999,"end":13.46,"sentiment":"positive","sentiment_score":0.5936830639839172},{"text":"I need your help, Mary.","start":13.599999,"end":15.059999,"sentiment":"neutral","sentiment_score":0.2426317036151886},{"text":"I am a client of Airtel 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The agent, named Mary, apologizes for the situation and advises Haprick to contact Airtel India customer service. Haprick thanks Mary and ends the call."},"intents":{"segments":[{"text":"I'm so sorry for this one because Airtel India and Airtel Australia is being run separately. So we please advise you to please contact the Airtel India customer service. Okay.","start_word":88,"end_word":117,"intents":[{"intent":"Contact airtel india customer service","confidence_score":0.1917438}]}]},"sentiments":{"segments":[{"text":"You've reached Airtel accounts department. My name is Mary. May I have your name, please? Hi, Mary. My name is Harpreet. Hello, Haprick.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.0906158834695816},{"text":"How are you doing today? I'm good. I'm good.","start_word":23,"end_word":31,"sentiment":"positive","sentiment_score":0.5029104351997375},{"text":"I need your help, Mary. I am a client of Airtel India. Right? Mhmm. I had a Okay. SIM card from India, which I have misplaced in Australia somewhere. Oh, I'm so sorry to hear that. And I believe, as I've heard earlier, the the SIM card was purchased through Airtel India. Correct? That's right. Yeah. I'm so sorry for this one because Airtel India and Airtel Australia is being run separately. So we please advise you to please contact the Airtel India customer service. Okay. Nothing can be done from here. Yeah. That's correct. Okay. Not a problem. I'll find out from them then.","start_word":32,"end_word":136,"sentiment":"neutral","sentiment_score":-0.07415453344583511},{"text":"Thank you very much. Thank you. Thank you so much. You're welcome.","start_word":137,"end_word":148,"sentiment":"positive","sentiment_score":0.49278274178504944}],"average":{"sentiment":"neutral","sentiment_score":0.0400065539176004}}}}