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good","start":37.542934,"end":38.262936,"sentiment":"neutral","sentiment_score":0.19554707035422325}],"sentiment":"neutral","sentiment_score":0.19554707035422325,"channel":1,"num_words":4,"start":37.542934,"end":38.262936},{"sentences":[{"text":"Solutions?","start":38.2,"end":38.7,"sentiment":"neutral","sentiment_score":0.13946062326431274}],"sentiment":"neutral","sentiment_score":0.13946062326431274,"channel":0,"num_words":1,"start":38.2,"end":38.7},{"sentences":[{"text":"emergency button press.","start":38.262936,"end":39.722935,"sentiment":"neutral","sentiment_score":-0.028143813833594322},{"text":"No.","start":39.782936,"end":40.022934,"sentiment":"neutral","sentiment_score":-0.325389564037323},{"text":"Sorry.","start":40.022934,"end":40.262936,"sentiment":"negative","sentiment_score":-0.33923351764678955},{"text":"That was my job about ten years ago.","start":40.262936,"end":42.022934,"sentiment":"neutral","sentiment_score":-0.23151613399386406},{"text":"Thank you.","start":42.022934,"end":42.502937,"sentiment":"neutral","sentiment_score":0.23637986183166504}],"sentiment":"neutral","sentiment_score":-0.14189492476483187,"channel":1,"num_words":15,"start":38.262936,"end":42.502937},{"sentences":[{"text":"Goodbye.","start":42.502937,"end":43.002937,"sentiment":"neutral","sentiment_score":0.003727743169292808}],"sentiment":"neutral","sentiment_score":0.003727743169292808,"channel":1,"num_words":1,"start":42.502937,"end":43.002937}]},"summary":{"result":"success","short":"The customer, Abby from TechnoWand, calls and asks to speak to Pat, but realizes she may have the wrong person. She introduces herself and explains that she has worked with Pat for ten years before abruptly ending the call when the agent refuses to assist her."},"intents":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Abby from TechnoWand.","start_word":1,"end_word":17,"intents":[{"intent":"Record caller information","confidence_score":0.16378851}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Abby from TechnoWand.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.035193197429180145},{"text":"Thanks.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.5236053466796875},{"text":"Please stay on the line. Speaking. Hello, sir? Good afternoon. Hi. This is Abby from TechnoWand in Springfield, Brisbane. Is So this I'm just mister trying to show Pat you in the Dot saw IP, Power and in MSL we got a good Solutions? emergency button press. No.","start_word":18,"end_word":65,"sentiment":"neutral","sentiment_score":0.1178102046251297},{"text":"Sorry.","start_word":66,"end_word":66,"sentiment":"negative","sentiment_score":-0.33923351764678955},{"text":"That was my job about ten years ago. Thank you. Goodbye.","start_word":67,"end_word":77,"sentiment":"neutral","sentiment_score":-0.08816809952259064}],"average":{"sentiment":"neutral","sentiment_score":0.06906300075983597}}}}