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Hello? Mark. Right? Hey.\n\nHi, Mark. Ross here with Tech Home. How are you, man? Great. Calling from Tech Home Systems.\n\nGetting back to you regarding your inquiry for a Cisco desk phone. I'm good. I'm good, man. How are you? Mhmm.\n\nOkay. Alright. Got you. So, actually, so you have 30 units. Right?\n\nOkay. Unfortunately, Mark, we just got 19 in stock right now, and I need to check with vendor, like, how soon the stock's arriving. So for now, we got, yep, 19 in stock. Yeah. Mhmm.\n\nMhmm. Yeah. 100%. What we can do? Yep.\n\nMhmm. Alright. So we'll quote you for 30 units. And, yep, you go through it. And I'll mention about the out of stock unit, how soon is it going to arrive.\n\nAnd, yep, we go from there. For us, it's $1.48.30. Yep. Mhmm. Alright.\n\nSounds good. No worries, Mark. Bye for now. Yeah.","paragraphs":[{"sentences":[{"text":"Hello?","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":0.01450618263334036},{"text":"Hello?","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.014988776296377182},{"text":"Mark.","start":11.36,"end":11.84,"sentiment":"neutral","sentiment_score":0.014085467904806135},{"text":"Right?","start":11.84,"end":12.255,"sentiment":"neutral","sentiment_score":0.034836336970329285},{"text":"Hey.","start":13.935,"end":14.175,"sentiment":"neutral","sentiment_score":0.0905292183160782}],"sentiment":"neutral","sentiment_score":0.03378919642418623,"num_words":5,"start":7.52,"end":14.175},{"sentences":[{"text":"Hi, Mark.","start":14.175,"end":14.895,"sentiment":"neutral","sentiment_score":0.16005979478359222},{"text":"Ross here with Tech Home.","start":14.895,"end":15.934999,"sentiment":"neutral","sentiment_score":0.15885675549507142},{"text":"How are you, 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Mark speaking. Hello? Hello? Are we? Yes. How are you? Very well. Thank you. Where are you from? Sorry? Oh, hello. Yes. How are you? Excellent. I've just been asked to install 30 of them as a wall mount. So the customer already has all the phones and everything. I'm just after the wall mount kits. So they're the they're the 90 eight 30 units. Yes, please. Yeah. Okay. So can you do me a favor? Can you quote me 30, letting me know there's obviously only 19 in stock? I'll go back to my client with I can deliver 19. And if the other ones are a week away or a month away, then I can I can move forward with that? I've got no problem with it. Now Nielsen doesn't probably have an account with you. So what we can do is we can do a pro form a invoice, and then we can pay the pro form a. And then once you're happy that everything's all paid, we can do it that way. Are you okay with that process? Yep. Okay. Perfect. No worries. Roughly, how much per warm out bracket are we looking at just so I can start working in my head on the the quote back to my client? Yep. Yes, please. Yep. Yep. How much per unit how much per unit are they so that I I can work on my price? How much are they how much are they per unit? $1.48.30. So that's my price, $1.48 each? No problems. Alright. If you can come back to me an email, quote me 30, tell me that there's only 19 in stock, then what I'll do is I'll go into my client and tell them that we've got 19 in stock. The others are a week away or a year away or whatever that case may be, and then we can get from there. How does that sound? Fantastic. Thank you very much for the phone call, buddy. Much appreciated. Thank you. Have a great day. 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Mark speaking. Hello? Hello? Are we?\n\nYes. How are you? Very well. Thank you. Where are you from?\n\nSorry? Oh, hello. Yes. How are you? Excellent.\n\nI've just been asked to install 30 of them as a wall mount. So the customer already has all the phones and everything. I'm just after the wall mount kits. So they're the they're the 90 eight 30 units. Yes, please.\n\nYeah. Okay. So can you do me a favor? Can you quote me 30, letting me know there's obviously only 19 in stock? I'll go back to my client with I can deliver 19.\n\nAnd if the other ones are a week away or a month away, then I can I can move forward with that? I've got no problem with it. Now Nielsen doesn't probably have an account with you. So what we can do is we can do a pro form a invoice, and then we can pay the pro form a. And then once you're happy that everything's all paid, we can do it that way.\n\nAre you okay with that process? Yep. Okay. Perfect. No worries.\n\nRoughly, how much per warm out bracket are we looking at just so I can start working in my head on the the quote back to my client? Yep. Yes, please. Yep. Yep.\n\nHow much per unit how much per unit are they so that I I can work on my price? How much are they how much are they per unit? $1.48.30. So that's my price, $1.48 each? No problems.\n\nAlright. If you can come back to me an email, quote me 30, tell me that there's only 19 in stock, then what I'll do is I'll go into my client and tell them that we've got 19 in stock. The others are a week away or a year away or whatever that case may be, and then we can get from there. How does that sound? Fantastic.\n\nThank you very much for the phone call, buddy. Much appreciated. Thank you. Have a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to Nelson.","start":1.04,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.1662930796543757},{"text":"Mark speaking.","start":1.8399999,"end":2.5,"sentiment":"neutral","sentiment_score":0.06796254590153694},{"text":"Hello?","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.029238823801279068},{"text":"Hello?","start":8.8,"end":9.3,"sentiment":"neutral","sentiment_score":0.01330132782459259},{"text":"Are we?","start":11.599999,"end":12.015,"sentiment":"neutral","sentiment_score":0.0114315883256495}],"sentiment":"neutral","sentiment_score":0.07780085100481908,"num_words":9,"start":1.04,"end":12.015},{"sentences":[{"text":"Yes.","start":12.495,"end":12.975,"sentiment":"neutral","sentiment_score":0.06721236556768417},{"text":"How are you?","start":12.975,"end":13.715,"sentiment":"neutral","sentiment_score":0.09040010968844096},{"text":"Very 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you?","start":26.255001,"end":26.94,"sentiment":"neutral","sentiment_score":0.16160963475704193},{"text":"Excellent.","start":29.66,"end":30.16,"sentiment":"positive","sentiment_score":0.5826838612556458}],"sentiment":"neutral","sentiment_score":0.19416942726820707,"num_words":8,"start":18.335,"end":30.16},{"sentences":[{"text":"I've just been asked to install 30 of them as a wall mount.","start":30.300001,"end":33.260002,"sentiment":"neutral","sentiment_score":0.04548914601596502},{"text":"So the customer already has all the phones and everything.","start":33.260002,"end":35.68,"sentiment":"neutral","sentiment_score":0.02818184979259968},{"text":"I'm just after the wall mount kits.","start":36.14,"end":37.92,"sentiment":"neutral","sentiment_score":0.017385464161634445},{"text":"So they're the they're the 90 eight 30 units.","start":42.055,"end":45.975,"sentiment":"neutral","sentiment_score":0.04127548676398066},{"text":"Yes, please.","start":45.975,"end":46.715,"sentiment":"neutral","sentiment_score":0.06222081184387207}],"sentiment":"neutral","sentiment_score":0.0363608938982574,"num_words":41,"start":30.300001,"end":46.715},{"sentences":[{"text":"Yeah.","start":54.295,"end":54.66,"sentiment":"neutral","sentiment_score":-0.12106449902057648},{"text":"Okay.","start":59.62,"end":60.12,"sentiment":"neutral","sentiment_score":-0.012992814183235168},{"text":"So can you do me a favor?","start":64.26,"end":66.68,"sentiment":"neutral","sentiment_score":0.0043817513755389625},{"text":"Can you quote me 30, letting me know there's obviously only 19 in stock?","start":66.74,"end":71.215004,"sentiment":"neutral","sentiment_score":-0.03318760756935392},{"text":"I'll go back to my client with I can deliver 19.","start":71.435,"end":74.235,"sentiment":"neutral","sentiment_score":0.010231961919502779}],"sentiment":"neutral","sentiment_score":-0.013395881718572448,"num_words":34,"start":54.295,"end":74.235},{"sentences":[{"text":"And if the other ones are a week away or a month away, then I can I can move forward with that?","start":74.235,"end":78.875,"sentiment":"neutral","sentiment_score":-0.009404601783237675},{"text":"I've got no problem with it.","start":78.875,"end":80.07,"sentiment":"neutral","sentiment_score":0.234764131406943},{"text":"Now Nielsen doesn't probably have an account with you.","start":80.31,"end":83.51,"sentiment":"neutral","sentiment_score":-0.07157647692494923},{"text":"So what we can do is we can do a pro form a invoice, and then we can pay the pro form a.","start":83.51,"end":87.51,"sentiment":"neutral","sentiment_score":0.12645262414994446},{"text":"And then once you're happy that everything's all paid, we can do it that 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unit?","start":127.855,"end":129.715,"sentiment":"neutral","sentiment_score":0.012063367106020451},{"text":"$1.48.30.","start":134.99,"end":136.27,"sentiment":"neutral","sentiment_score":0.011344611644744871},{"text":"So that's my price, $1.48 each?","start":136.27,"end":138.45,"sentiment":"neutral","sentiment_score":0.02027201373130083},{"text":"No problems.","start":140.03,"end":140.67,"sentiment":"neutral","sentiment_score":0.09367996454238892}],"sentiment":"neutral","sentiment_score":0.025903412361482258,"num_words":38,"start":123.695,"end":140.67},{"sentences":[{"text":"Alright.","start":140.67,"end":141.17,"sentiment":"neutral","sentiment_score":0.1253712773323059},{"text":"If you can come back to me an email, quote me 30, tell me that there's only 19 in stock, then what I'll do is I'll go into my client and tell them that we've got 19 in stock.","start":141.23001,"end":150.435,"sentiment":"neutral","sentiment_score":0.059884453287873514},{"text":"The others are a week away or a year away or whatever that case may be, and then we can get from there.","start":150.435,"end":154.595,"sentiment":"neutral","sentiment_score":0.02307008449798045},{"text":"How does that sound?","start":154.595,"end":155.575,"sentiment":"neutral","sentiment_score":0.08516588248312473},{"text":"Fantastic.","start":157.795,"end":158.295,"sentiment":"positive","sentiment_score":0.6719387769699097}],"sentiment":"neutral","sentiment_score":0.058883517734049,"num_words":68,"start":140.67,"end":158.295},{"sentences":[{"text":"Thank you very much for the phone call, buddy.","start":158.435,"end":159.955,"sentiment":"positive","sentiment_score":0.7158663537767198},{"text":"Much appreciated.","start":159.955,"end":160.695,"sentiment":"positive","sentiment_score":0.8589634597301483},{"text":"Thank you.","start":162.80093,"end":163.36095,"sentiment":"positive","sentiment_score":0.7260328233242035},{"text":"Have a great day.","start":163.36095,"end":164.24094,"sentiment":"positive","sentiment_score":0.6480304524302483},{"text":"Bye bye.","start":164.24094,"end":164.90094,"sentiment":"neutral","sentiment_score":0.059712700545787804}],"sentiment":"positive","sentiment_score":0.6486493137321974,"num_words":19,"start":158.435,"end":164.90094}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Nelson. Mark speaking. Hello?\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hello? Mark.\n\nChannel 1: Are we?\n\nChannel 0: Right?\n\nChannel 1: Yes. How are you?\n\nChannel 0: Hey. Hi, Mark. Ross here with Tech Home. How are you, man?\n\nChannel 1: Very well. Thank you. Where are you from? Sorry?\n\nChannel 0: Great. Calling from Tech Home Systems. Getting back to you regarding your inquiry for a Cisco desk phone.\n\nChannel 1: Oh, hello. Yes. How are you?\n\nChannel 0: I'm good. I'm good, man. How are\n\nChannel 1: Excellent.\n\nChannel 0: you?\n\nChannel 1: I've just been asked to install 30\n\nChannel 0: Mhmm.\n\nChannel 1: of them as a wall mount. So the customer already has all the phones and everything. I'm just after the wall mount kits.\n\nChannel 0: Okay. Alright. Got you.\n\nChannel 1: So\n\nChannel 0: So,\n\nChannel 1: they're the\n\nChannel 0: actually,\n\nChannel 1: they're the 90\n\nChannel 0: so you\n\nChannel 1: eight\n\nChannel 0: have 30 units. Right?\n\nChannel 1: 30 units. Yes, please.\n\nChannel 0: Okay. Unfortunately, Mark, we just got 19 in stock right now,\n\nChannel 1: Yeah.\n\nChannel 0: and I need to check with vendor, like, how soon the stock's arriving.\n\nChannel 1: Okay.\n\nChannel 0: So for now, we got, yep, 19 in stock.\n\nChannel 1: So can you do me a favor? Can you quote me\n\nChannel 0: Yeah.\n\nChannel 1: 30, letting me know there's obviously only 19 in stock? I'll go back to my client with I can deliver 19. And if the other ones are a week away or a month away, then I can I can\n\nChannel 0: Mhmm.\n\nChannel 1: move forward with that? I've got no problem with it. Now Nielsen doesn't probably have an account with you. So what we can do is we can do a pro form a invoice, and then we can pay the pro form a. And then once you're happy that everything's all paid, we can do it that way.\n\nAre you okay with that process?\n\nChannel 0: Mhmm. Yeah. 100%.\n\nChannel 1: Yep. Okay.\n\nChannel 0: What\n\nChannel 1: Perfect.\n\nChannel 0: we can do? Yep. Mhmm.\n\nChannel 1: No worries. Roughly, how much per warm out bracket are we looking at just so I can start working in my head on the the quote back to my client?\n\nChannel 0: Alright. So we'll quote you for 30 units.\n\nChannel 1: Yep. Yes, please.\n\nChannel 0: And, yep, you go through it. And I'll mention about the out of stock unit, how\n\nChannel 1: Yep.\n\nChannel 0: soon is it going to arrive.\n\nChannel 1: Yep.\n\nChannel 0: And, yep,\n\nChannel 1: How\n\nChannel 0: we\n\nChannel 1: much\n\nChannel 0: go\n\nChannel 1: per\n\nChannel 0: from\n\nChannel 1: unit\n\nChannel 0: there.\n\nChannel 1: how much per unit are they so that I I can work on my price? How much are they how much are they per unit?\n\nChannel 0: For us, it's $1.48.30.\n\nChannel 1: $1.48.30. So that's my price, $1.48 each?\n\nChannel 0: Yep.\n\nChannel 1: No problems. Alright. If you can come back to me an email, quote me 30, tell me that there's only 19 in stock, then what I'll do is I'll go\n\nChannel 0: Mhmm.\n\nChannel 1: into my client and tell them that we've got 19 in stock. The others are a week away or a year away or whatever that case may be, and then we can get from there. How does that sound?\n\nChannel 0: Alright. Sounds good.\n\nChannel 1: Fantastic. Thank you very much for the phone call, buddy. Much appreciated.\n\nChannel 0: No worries, Mark.\n\nChannel 1: Thank you.\n\nChannel 0: Bye for\n\nChannel 1: Have\n\nChannel 0: now.\n\nChannel 1: a great day.\n\nChannel 0: Yeah.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to Nelson.","start":1.04,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.1662930796543757},{"text":"Mark speaking.","start":1.8399999,"end":2.5,"sentiment":"neutral","sentiment_score":0.06796254590153694},{"text":"Hello?","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.029238823801279068}],"sentiment":"neutral","sentiment_score":0.11067385909458001,"channel":1,"num_words":6,"start":1.04,"end":7.14},{"sentences":[{"text":"Hello?","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":0.01450618263334036}],"sentiment":"neutral","sentiment_score":0.01450618263334036,"channel":0,"num_words":1,"start":7.52,"end":8.02},{"sentences":[{"text":"Hello?","start":8.8,"end":9.3,"sentiment":"neutral","sentiment_score":0.01330132782459259}],"sentiment":"neutral","sentiment_score":0.01330132782459259,"channel":1,"num_words":1,"start":8.8,"end":9.3},{"sentences":[{"text":"Hello?","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.014988776296377182},{"text":"Mark.","start":11.36,"end":11.84,"sentiment":"neutral","sentiment_score":0.014085467904806135}],"sentiment":"neutral","sentiment_score":0.01453712210059166,"channel":0,"num_words":2,"start":10.4,"end":11.84},{"sentences":[{"text":"Are 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Mark.","start":14.175,"end":14.895,"sentiment":"neutral","sentiment_score":0.16005979478359222},{"text":"Ross here with Tech Home.","start":14.895,"end":15.934999,"sentiment":"neutral","sentiment_score":0.15885675549507142},{"text":"How are you, man?","start":15.934999,"end":16.915,"sentiment":"neutral","sentiment_score":0.20719467103481293}],"sentiment":"neutral","sentiment_score":0.16947593912482262,"channel":0,"num_words":12,"start":13.935,"end":16.915},{"sentences":[{"text":"Very well.","start":16.815,"end":17.455,"sentiment":"positive","sentiment_score":0.5257870405912399},{"text":"Thank you.","start":17.455,"end":17.775,"sentiment":"positive","sentiment_score":0.45688119530677795},{"text":"Where are you 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30","start":30.300001,"end":32.14,"sentiment":"neutral","sentiment_score":0.04302229865321091}],"sentiment":"neutral","sentiment_score":0.04302229865321091,"channel":1,"num_words":7,"start":30.300001,"end":32.14},{"sentences":[{"text":"Mhmm.","start":31.86,"end":32.36,"sentiment":"neutral","sentiment_score":0.039001867175102234}],"sentiment":"neutral","sentiment_score":0.039001867175102234,"channel":0,"num_words":1,"start":31.86,"end":32.36},{"sentences":[{"text":"of them as a wall mount.","start":32.14,"end":33.260002,"sentiment":"neutral","sentiment_score":0.04836713460584482},{"text":"So the customer already has all the phones and everything.","start":33.260002,"end":35.68,"sentiment":"neutral","sentiment_score":0.02818184979259968},{"text":"I'm just after the wall mount 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The representative asks for a quote and explains that they have 19 units in stock, but they can move forward with a pro form invoice once they are happy with the price. They agree to quote the price and the call ends with the representative thanking Mark and saying goodbye."},"intents":{"segments":[{"text":"I've just been asked to install 30 Mhmm. of them as a wall mount. So the customer already has all the phones and everything. I'm just after the wall mount kits. Okay.","start_word":71,"end_word":102,"intents":[{"intent":"Install cisco desk phones","confidence_score":0.002502578}]},{"text":"So what we can do is we can do a pro form a invoice, and then we can pay the pro form a. And then once you're happy that everything's all paid, we can do it that way.","start_word":232,"end_word":269,"intents":[{"intent":"Invoice and pay pro form","confidence_score":0.00821457}]},{"text":"Roughly, how much per warm out bracket are we looking at just so I can start working in my head on the the quote back to my client?","start_word":289,"end_word":316,"intents":[{"intent":"Quote and estimate price","confidence_score":0.003427849}]},{"text":"And I'll mention about the out of stock unit, how Yep. soon is it going to arrive. Yep.","start_word":334,"end_word":351,"intents":[{"intent":"Explain out of stock unit","confidence_score":0.011580439}]},{"text":"If you can come back to me an email, quote me 30, tell me that there's only 19 in stock, then what I'll do is I'll go Mhmm. into my client and tell them that we've got 19 in stock. The others are a week away or a year away or whatever that case may be, and then we can get from there. How does that sound?","start_word":402,"end_word":468,"intents":[{"intent":"Confirm availability","confidence_score":0.013112241}]}]},"sentiments":{"segments":[{"text":"Welcome to Nelson. Mark speaking. Hello? Hello? Hello? Hello? Mark. Are we? Right? Yes. How are you? Hey. Hi, Mark. Ross here with Tech Home. How are you, man?","start_word":0,"end_word":28,"sentiment":"neutral","sentiment_score":0.1021268516778946},{"text":"Very well. Thank you.","start_word":29,"end_word":32,"sentiment":"positive","sentiment_score":0.4693785309791565},{"text":"Where are you from? Sorry?","start_word":33,"end_word":37,"sentiment":"neutral","sentiment_score":0.07073980569839478},{"text":"Great.","start_word":38,"end_word":38,"sentiment":"positive","sentiment_score":0.5533881187438965},{"text":"Calling from Tech Home Systems. Getting back to you regarding your inquiry for a Cisco desk phone. Oh, hello. Yes. How are you?","start_word":39,"end_word":61,"sentiment":"neutral","sentiment_score":0.17459921538829803},{"text":"I'm good. I'm good, man. How are Excellent.","start_word":62,"end_word":69,"sentiment":"positive","sentiment_score":0.5034106969833374},{"text":"you? I've just been asked to install 30 Mhmm. of them as a wall mount. So the customer already has all the phones and everything. I'm just after the wall mount kits. Okay. Alright. Got you. So So, they're the actually, they're the 90 so you eight have 30 units. Right? 30 units. Yes, please. Okay. Unfortunately, Mark, we just got 19 in stock right now, Yeah. and I need to check with vendor, like, how soon the stock's arriving. Okay. So for now, we got, yep, 19 in stock. So can you do me a favor? Can you quote me Yeah. 30, letting me know there's obviously only 19 in stock? I'll go back to my client with I can deliver 19. And if the other ones are a week away or a month away, then I can I can Mhmm. move forward with that? I've got no problem with it. Now Nielsen doesn't probably have an account with you. So what we can do is we can do a pro form a invoice, and then we can pay the pro form a. And then once you're happy that everything's all paid, we can do it that way. Are you okay with that process? Mhmm. Yeah. 100%. Yep. Okay.","start_word":70,"end_word":279,"sentiment":"neutral","sentiment_score":0.033944517575825256},{"text":"What Perfect. we can do?","start_word":280,"end_word":284,"sentiment":"positive","sentiment_score":0.433912068605423},{"text":"Yep. Mhmm. No worries. Roughly, how much per warm out bracket are we looking at just so I can start working in my head on the the quote back to my client? Alright. So we'll quote you for 30 units. Yep. Yes, please. And, yep, you go through it. And I'll mention about the out of stock unit, how Yep. soon is it going to arrive. Yep. And, yep, How we much go per from unit there. how much per unit are they so that I I can work on my price? How much are they how much are they per unit? For us, it's $1.48.30. $1.48.30. So that's my price, $1.48 each? Yep. No problems. Alright. If you can come back to me an email, quote me 30, tell me that there's only 19 in stock, then what I'll do is I'll go Mhmm. into my client and tell them that we've got 19 in stock. The others are a week away or a year away or whatever that case may be, and then we can get from there. How does that sound? Alright.","start_word":285,"end_word":469,"sentiment":"neutral","sentiment_score":0.04743599891662598},{"text":"Sounds good. Fantastic. Thank you very much for the phone call, buddy. Much appreciated. No worries, Mark. Thank you. Bye for Have now. a great day.","start_word":470,"end_word":495,"sentiment":"positive","sentiment_score":0.6434754591721755},{"text":"Yeah. Bye bye.","start_word":496,"end_word":498,"sentiment":"neutral","sentiment_score":0.24862438440322876}],"average":{"sentiment":"neutral","sentiment_score":0.1021283050703872}}}}