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Something's great. Natalie speaking. How can I help you today? May I ask who's calling?\n\nVigilant AI, did you say? And may I ask for the same regards to, please? Let me just see if he is. Bear with me for a moment. It doesn't look like he's currently available.\n\nWhat's the best phone number I can get ahold of you or I can pass on to him to give you a callback on? Sorry. No worries. Bye.","paragraphs":[{"sentences":[{"text":"Yes, sir.","start":0.88,"end":1.4399999,"sentiment":"positive","sentiment_score":0.45998305082321167},{"text":"Something's great.","start":1.68,"end":2.24,"sentiment":"positive","sentiment_score":0.7686698138713837},{"text":"Natalie speaking.","start":2.24,"end":2.8,"sentiment":"positive","sentiment_score":0.4041684716939926},{"text":"How can I help you today?","start":2.8,"end":3.9399998,"sentiment":"positive","sentiment_score":0.3347870210806529},{"text":"May I ask who's calling?","start":7.8399997,"end":9.059999,"sentiment":"neutral","sentiment_score":0.029111362248659133}],"sentiment":"neutral","sentiment_score":0.31881891826496406,"num_words":17,"start":0.88,"end":9.059999},{"sentences":[{"text":"Vigilant AI, did you say?","start":13.12,"end":14.655,"sentiment":"neutral","sentiment_score":0.03610522598028183},{"text":"And may I ask for the same regards to, please?","start":17.535,"end":19.635,"sentiment":"neutral","sentiment_score":0.02850757762789726},{"text":"Let me just see if he is.","start":26.67,"end":28.03,"sentiment":"neutral","sentiment_score":-0.011746262333222799},{"text":"Bear with me for a moment.","start":28.03,"end":29.33,"sentiment":"neutral","sentiment_score":-0.01027370554705461},{"text":"It doesn't look like he's currently available.","start":31.15,"end":33.09,"sentiment":"neutral","sentiment_score":-0.0754665657877922}],"sentiment":"neutral","sentiment_score":-0.005900860684258598,"num_words":35,"start":13.12,"end":33.09},{"sentences":[{"text":"What's the best phone number I can get ahold of you or I can pass on to him to give you a callback on?","start":34.334877,"end":38.494877,"sentiment":"neutral","sentiment_score":0.012664476797605554},{"text":"Sorry.","start":38.494877,"end":38.994877,"sentiment":"neutral","sentiment_score":-0.003048928454518318},{"text":"No worries.","start":43.934875,"end":44.654877,"sentiment":"neutral","sentiment_score":0.1324048787355423},{"text":"Bye.","start":44.654877,"end":45.154877,"sentiment":"neutral","sentiment_score":0.09065673500299454}],"sentiment":"neutral","sentiment_score":0.02344160739864622,"num_words":28,"start":34.334877,"end":45.154877}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Yes, sir. Something's great. Natalie speaking. How can I help you today?\n\nChannel 0: Yes. Good morning. Looking for Glenn.\n\nChannel 1: May I ask who's calling?\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: Vigilant AI, did you say?\n\nChannel 0: Yes.\n\nChannel 1: And may I ask for the same regards to, please?\n\nChannel 0: We're just going to present cybersecurity with him. Is he available?\n\nChannel 1: Let me just see if he is. Bear with me for a moment.\n\nChannel 0: Mhmm.\n\nChannel 1: It doesn't look like he's currently available. What's the best phone number I can get ahold of you or I can pass on to him to give you a callback on? Sorry.\n\nChannel 0: I see. No worries there. Maybe I'll just drop an email to him. Thank you.\n\nChannel 1: No worries. Bye.","paragraphs":[{"sentences":[{"text":"Yes, sir.","start":0.88,"end":1.4399999,"sentiment":"positive","sentiment_score":0.45998305082321167},{"text":"Something's great.","start":1.68,"end":2.24,"sentiment":"positive","sentiment_score":0.7686698138713837},{"text":"Natalie speaking.","start":2.24,"end":2.8,"sentiment":"positive","sentiment_score":0.4041684716939926},{"text":"How can I help you today?","start":2.8,"end":3.9399998,"sentiment":"positive","sentiment_score":0.3347870210806529}],"sentiment":"positive","sentiment_score":0.4395303999384244,"channel":1,"num_words":12,"start":0.88,"end":3.9399998},{"sentences":[{"text":"Yes.","start":4.56,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.1355164647102356},{"text":"Good morning.","start":4.7999997,"end":5.54,"sentiment":"neutral","sentiment_score":0.24356071650981903},{"text":"Looking for Glenn.","start":5.6,"end":6.74,"sentiment":"neutral","sentiment_score":0.06566642348965009}],"sentiment":"neutral","sentiment_score":0.13660619469980398,"channel":0,"num_words":6,"start":4.56,"end":6.74},{"sentences":[{"text":"May I ask who's calling?","start":7.8399997,"end":9.059999,"sentiment":"neutral","sentiment_score":0.029111362248659133}],"sentiment":"neutral","sentiment_score":0.029111362248659133,"channel":1,"num_words":5,"start":7.8399997,"end":9.059999},{"sentences":[{"text":"Mary from Vigilance AI.","start":9.5199995,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.04442599508911371}],"sentiment":"neutral","sentiment_score":0.04442599508911371,"channel":0,"num_words":4,"start":9.5199995,"end":12.0199995},{"sentences":[{"text":"Vigilant AI, did you say?","start":13.12,"end":14.655,"sentiment":"neutral","sentiment_score":0.03610522598028183}],"sentiment":"neutral","sentiment_score":0.03610522598028183,"channel":1,"num_words":5,"start":13.12,"end":14.655},{"sentences":[{"text":"Yes.","start":15.315,"end":15.815,"sentiment":"neutral","sentiment_score":0.03963986784219742}],"sentiment":"neutral","sentiment_score":0.03963986784219742,"channel":0,"num_words":1,"start":15.315,"end":15.815},{"sentences":[{"text":"And may I ask for the same regards to, please?","start":17.535,"end":19.635,"sentiment":"neutral","sentiment_score":0.02850757762789726}],"sentiment":"neutral","sentiment_score":0.02850757762789726,"channel":1,"num_words":10,"start":17.535,"end":19.635},{"sentences":[{"text":"We're just going to present cybersecurity with him.","start":20.195,"end":23.974998,"sentiment":"neutral","sentiment_score":0.0034020391176454723},{"text":"Is he available?","start":24.035,"end":24.935,"sentiment":"neutral","sentiment_score":-0.005294489984711011}],"sentiment":"neutral","sentiment_score":0.0010302584533664312,"channel":0,"num_words":11,"start":20.195,"end":24.935},{"sentences":[{"text":"Let me just see if he is.","start":26.67,"end":28.03,"sentiment":"neutral","sentiment_score":-0.011746262333222799},{"text":"Bear with me for a moment.","start":28.03,"end":29.33,"sentiment":"neutral","sentiment_score":-0.01027370554705461}],"sentiment":"neutral","sentiment_score":-0.01106662073960671,"channel":1,"num_words":13,"start":26.67,"end":29.33},{"sentences":[{"text":"Mhmm.","start":30.039999,"end":30.539999,"sentiment":"neutral","sentiment_score":-0.012796582654118538}],"sentiment":"neutral","sentiment_score":-0.012796582654118538,"channel":0,"num_words":1,"start":30.039999,"end":30.539999},{"sentences":[{"text":"It doesn't look like he's currently available.","start":31.15,"end":33.09,"sentiment":"neutral","sentiment_score":-0.0754665657877922},{"text":"What's the best phone number I can get ahold of you or I can pass on to him to give you a callback on?","start":34.334877,"end":38.494877,"sentiment":"neutral","sentiment_score":0.012664476797605554},{"text":"Sorry.","start":38.494877,"end":38.994877,"sentiment":"neutral","sentiment_score":-0.003048928454518318}],"sentiment":"neutral","sentiment_score":-0.007105232682079077,"channel":1,"num_words":32,"start":31.15,"end":38.994877},{"sentences":[{"text":"I see.","start":39.564873,"end":40.204872,"sentiment":"neutral","sentiment_score":0.025753913447260857},{"text":"No worries there.","start":40.204872,"end":40.924873,"sentiment":"neutral","sentiment_score":0.06879721954464912},{"text":"Maybe I'll just drop an email to him.","start":40.924873,"end":42.764874,"sentiment":"neutral","sentiment_score":0.08939393144100904},{"text":"Thank you.","start":42.764874,"end":43.424873,"sentiment":"positive","sentiment_score":0.43432632088661194}],"sentiment":"neutral","sentiment_score":0.12278023858865102,"channel":0,"num_words":15,"start":39.564873,"end":43.424873},{"sentences":[{"text":"No worries.","start":43.934875,"end":44.654877,"sentiment":"neutral","sentiment_score":0.1324048787355423},{"text":"Bye.","start":44.654877,"end":45.154877,"sentiment":"neutral","sentiment_score":0.09065673500299454}],"sentiment":"neutral","sentiment_score":0.11848883082469304,"channel":1,"num_words":3,"start":43.934875,"end":45.154877}]},"summary":{"result":"success","short":"The customer, Natalie, is looking for Glenn fromGenerationance AI and asks the agent for the best phone number to reach him. The agent, Mary, informs Natalie that Glenn is not currently available but can try to call back later or drop an email. The call ends with no issues."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Yes, sir. Something's great. Natalie speaking.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.5674049258232117},{"text":"How can I help you today? Yes. Good morning. Looking for Glenn. May I ask who's calling? Mary from Vigilance AI. Vigilant AI, did you say? Yes. And may I ask for the same regards to, please? We're just going to present cybersecurity with him. Is he available? Let me just see if he is. Bear with me for a moment. Mhmm. It doesn't look like he's currently available. What's the best phone number I can get ahold of you or I can pass on to him to give you a callback on? Sorry. I see. No worries there. Maybe I'll just drop an email to him.","start_word":6,"end_word":112,"sentiment":"neutral","sentiment_score":0.03476608544588089},{"text":"Thank you.","start_word":113,"end_word":114,"sentiment":"positive","sentiment_score":0.410979688167572},{"text":"No worries. Bye.","start_word":115,"end_word":117,"sentiment":"neutral","sentiment_score":0.1271805763244629}],"average":{"sentiment":"neutral","sentiment_score":0.08258515463935004}}}}