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you for calling Transport Canberra customer service. Your call is important to us. Your call will be answered by the first available operator. Alternatively, you can launch feedback or request a service on the Transport Canberra website at transport.act.gov.au contact us page. Transport Canberra.\n\nThis is Tracy. And where does Philip work? In bus operations? You know, you called the buses. So Capital Metro is let me see if I can find a you can email, but I'll see if there's a contact number at all.\n\nLet me have a look. Capital Metrate. Sorry. This website this computer doesn't realize I'm the boss. Okay.\n\nYeah. Back there, and then we'll go to light rail. That's not it. Okay. Sorry.\n\nContact. That's what we want. Sorry. I've got to open about a thousand pages just to see if I can get something. Yeah.\n\nYeah. That might be easier because I'd I'd think we've only got an info at email address. I don't think there's a I don't think there's a actual phone number you can ring. Okay? So just drop him an email.\n\nAlright. No problem. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Transport Canberra customer service.","start":0.48,"end":3.6999998,"sentiment":"positive","sentiment_score":0.4781652130186558},{"text":"Your call is important to us.","start":3.76,"end":5.62,"sentiment":"neutral","sentiment_score":0.31364285200834274},{"text":"Your call will be answered by the first available operator.","start":6.16,"end":9.22,"sentiment":"neutral","sentiment_score":0.22330285906791686},{"text":"Alternatively, you can launch feedback or request a service on the Transport Canberra website at transport.act.gov.au contact us page.","start":9.679999,"end":19.675,"sentiment":"neutral","sentiment_score":0.16035870501869603},{"text":"Transport Canberra.","start":54.465,"end":55.504997,"sentiment":"neutral","sentiment_score":0.07133359462022781}],"sentiment":"neutral","sentiment_score":0.24732644425498115,"num_words":45,"start":0.48,"end":55.504997},{"sentences":[{"text":"This is 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Your call is important to us. Your call will be answered by the first available operator. Alternatively, you can launch feedback or request a service on the Transport Canberra website at transport.act.gov.au contact us page. Transport Canberra.\n\nThis is Tracy.\n\nChannel 0: Yes, Tracy. Good after I'm looking for Philip McCorkle\n\nChannel 1: And where does Philip work?\n\nChannel 0: From operations?\n\nChannel 1: In bus operations?\n\nChannel 0: Of operations? Let me just double check. One moment. Yeah. Correct me if I'm wrong.\n\nAm I reached Canberra Metro?\n\nChannel 1: You know, you called the buses. So Capital\n\nChannel 0: Oh, I\n\nChannel 1: Metro\n\nChannel 0: see.\n\nChannel 1: is let me see if I can find a you can email,\n\nChannel 0: Mhmm.\n\nChannel 1: but I'll see if there's a contact number at all. Let me have a look. Capital Metrate. Sorry. This website this\n\nChannel 0: Mhmm.\n\nChannel 1: computer doesn't realize I'm the boss. Okay. Yeah. Back there, and then we'll go to light rail. That's not it.\n\nOkay. Sorry. Contact. That's what we want. Sorry.\n\nI've got to open about a thousand pages just\n\nChannel 0: Okay.\n\nChannel 1: to\n\nChannel 0: I\n\nChannel 1: see\n\nChannel 0: see.\n\nChannel 1: if I can\n\nChannel 0: No\n\nChannel 1: get\n\nChannel 0: worries.\n\nChannel 1: something.\n\nChannel 0: Thank you for your help. Maybe I'll just drop an email to to\n\nChannel 1: Yeah.\n\nChannel 0: him\n\nChannel 1: Yeah.\n\nChannel 0: directly.\n\nChannel 1: That might be easier because I'd I'd think we've only got an info at email address.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: I don't think there's a\n\nChannel 0: Okay.\n\nChannel 1: I don't think there's a actual phone number you can ring. Okay? So just drop\n\nChannel 0: Okay.\n\nChannel 1: him an email.\n\nChannel 0: Sure. Thank you\n\nChannel 1: Alright.\n\nChannel 0: for your help,\n\nChannel 1: No problem.\n\nChannel 0: though.\n\nChannel 1: Thank\n\nChannel 0: Mhmm.\n\nChannel 1: you.\n\nChannel 0: Bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Transport Canberra customer service.","start":0.48,"end":3.6999998,"sentiment":"positive","sentiment_score":0.4781652130186558},{"text":"Your call is important to us.","start":3.76,"end":5.62,"sentiment":"neutral","sentiment_score":0.31364285200834274},{"text":"Your call will be answered by the first available operator.","start":6.16,"end":9.22,"sentiment":"neutral","sentiment_score":0.22330285906791686},{"text":"Alternatively, you can launch feedback or request a service on the Transport Canberra website at transport.act.gov.au contact us page.","start":9.679999,"end":19.675,"sentiment":"neutral","sentiment_score":0.16035870501869603},{"text":"Transport 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bye.","start":196.465,"end":197.205,"sentiment":"neutral","sentiment_score":0.10846033692359924}],"sentiment":"neutral","sentiment_score":0.10846033692359924,"channel":1,"num_words":2,"start":196.465,"end":197.205}]},"summary":{"result":"success","short":"The customer calls Transport Canberra customer service and is directed to an operator who gives options for different inquiries. The customer asks about a specific employee's name and is directed to email or call a different contact number. The customer thanks the operator and decides to send an email instead."},"intents":{"segments":[{"text":"Good after I'm looking for Philip McCorkle And where does Philip work?","start_word":50,"end_word":61,"intents":[{"intent":"Contact phillip mccarkle","confidence_score":0.0022417712}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Transport Canberra customer service.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.486229956150055},{"text":"Your call is important to us. Your call will be answered by the first available operator. Alternatively, you can launch feedback or request a service on the Transport Canberra website at transport.act.gov.au contact us page. Transport Canberra. This is Tracy. Yes, Tracy. Good after I'm looking for Philip McCorkle And where does Philip work? From operations? In bus operations? Of operations? Let me just double check. One moment. Yeah. Correct me if I'm wrong. Am I reached Canberra Metro? You know, you called the buses. So Capital Oh, I Metro see. is let me see if I can find a you can email, Mhmm. but I'll see if there's a contact number at all. Let me have a look. Capital Metrate. Sorry. This website this Mhmm. computer doesn't realize I'm the boss. Okay. Yeah. Back there, and then we'll go to light rail. That's not it. Okay. Sorry. Contact. That's what we want. Sorry. I've got to open about a thousand pages just Okay. to I see see. if I can No get worries. something. Thank you for your help. Maybe I'll just drop an email to to Yeah. him Yeah. directly. That might be easier because I'd I'd think we've only got an info at email address. Mhmm. Okay. I don't think there's a Okay. I don't think there's a actual phone number you can ring. Okay? So just drop Okay. him an email. Sure. Thank you Alright. for your help, No problem. though. Thank Mhmm. you. Bye. Bye bye.","start_word":8,"end_word":258,"sentiment":"neutral","sentiment_score":0.01896551623940468}],"average":{"sentiment":"neutral","sentiment_score":0.029639069804080247}}}}