{"metadata":{"transaction_key":"deprecated","request_id":"01a083e7-cbb9-72e2-b0fd-cd3a488cb95f","sha256":"916b3087469ff1252e3b009551df30abcf8c6fd2af167ad6823df62ab84eb069","created":"2026-09-09T02:03:23.144Z","duration":98.855934,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":193,"output_tokens":42},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":213,"output_tokens":213},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":213,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Yes, dear. Good morning. I'm looking for Matt Eanson. Mary from Vigilance AI. Is Matt available to speak with? Mhmm. Thank you. Mhmm. Mhmm. Okay. Sure then. Thank you. Mhmm. Alright. You too. Bye.","confidence":0.99658203,"words":[{"word":"yes","start":5.44,"end":5.7599998,"confidence":0.9794922,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.11636094748973846},{"word":"dear","start":5.7599998,"end":6.0,"confidence":0.9975586,"punctuated_word":"dear.","sentiment":"neutral","sentiment_score":0.16807350516319275},{"word":"good","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3340209126472473},{"word":"morning","start":6.16,"end":6.48,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.3019980192184448},{"word":"i'm","start":6.48,"end":6.72,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1521005481481552},{"word":"looking","start":6.72,"end":7.04,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.0904005765914917},{"word":"for","start":7.04,"end":7.3599997,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07769294083118439},{"word":"matt","start":7.3599997,"end":7.7599998,"confidence":0.96972656,"punctuated_word":"Matt","sentiment":"neutral","sentiment_score":0.07735702395439148},{"word":"eanson","start":7.7599998,"end":8.26,"confidence":0.47383627,"punctuated_word":"Eanson.","sentiment":"neutral","sentiment_score":0.08357343077659607},{"word":"mary","start":17.575,"end":18.075,"confidence":0.6875,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.030124403536319733},{"word":"from","start":18.135,"end":18.635,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.027201611548662186},{"word":"vigilance","start":18.695,"end":19.195,"confidence":0.9699707,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.03640930354595184},{"word":"ai","start":19.654999,"end":20.154999,"confidence":0.67578125,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.032117314636707306},{"word":"is","start":20.615,"end":20.935,"confidence":0.74072266,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.02328528463840485},{"word":"matt","start":20.935,"end":21.175,"confidence":0.86035156,"punctuated_word":"Matt","sentiment":"neutral","sentiment_score":0.0266888290643692},{"word":"available","start":21.175,"end":21.675,"confidence":0.99902344,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.01074996404349804},{"word":"to","start":21.735,"end":21.895,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.017166949808597565},{"word":"speak","start":21.895,"end":22.135,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.014483977109193802},{"word":"with","start":22.135,"end":22.635,"confidence":0.99853516,"punctuated_word":"with?","sentiment":"neutral","sentiment_score":0.018340231850743297},{"word":"mhmm","start":27.029999,"end":27.529999,"confidence":0.9243164,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02433938719332218},{"word":"thank","start":28.47,"end":28.789999,"confidence":0.9633789,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.27680787444114685},{"word":"you","start":28.789999,"end":29.289999,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.20504388213157657},{"word":"mhmm","start":80.83,"end":81.33,"confidence":0.88671875,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.06615529954433441},{"word":"mhmm","start":88.590004,"end":88.91,"confidence":0.9005127,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.015440423972904682},{"word":"okay","start":88.91,"end":89.41,"confidence":0.986084,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04897134751081467},{"word":"sure","start":89.47,"end":89.79,"confidence":0.9980469,"punctuated_word":"Sure","sentiment":"neutral","sentiment_score":0.08087259531021118},{"word":"then","start":89.79,"end":90.29,"confidence":0.92529297,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.1253969371318817},{"word":"thank","start":90.75,"end":91.07001,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3210570216178894},{"word":"you","start":91.07001,"end":91.57001,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2522432804107666},{"word":"mhmm","start":93.50094,"end":94.00094,"confidence":0.9433594,"punctuated_word":"Mhmm.","sentiment":"positive","sentiment_score":0.4455950856208801},{"word":"alright","start":94.22093,"end":94.72093,"confidence":0.88134766,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.3122478127479553},{"word":"you","start":94.86093,"end":95.10094,"confidence":0.9453125,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.3035554885864258},{"word":"too","start":95.10094,"end":95.340935,"confidence":0.99902344,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.27891287207603455},{"word":"bye","start":95.340935,"end":95.840935,"confidence":0.99658203,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2450002878904343}],"paragraphs":{"transcript":"\nYes, dear. Good morning. I'm looking for Matt Eanson. Mary from Vigilance AI. Is Matt available to speak with?\n\nMhmm. Thank you. Mhmm. Mhmm. Okay.\n\nSure then. Thank you. Mhmm. Alright. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yes, dear.","start":5.44,"end":6.0,"sentiment":"neutral","sentiment_score":0.1422172263264656},{"text":"Good morning.","start":6.0,"end":6.48,"sentiment":"neutral","sentiment_score":0.31800946593284607},{"text":"I'm looking for Matt Eanson.","start":6.48,"end":8.26,"sentiment":"neutral","sentiment_score":0.09622490406036377},{"text":"Mary from Vigilance AI.","start":17.575,"end":20.154999,"sentiment":"neutral","sentiment_score":0.03146315831691027},{"text":"Is Matt available to speak with?","start":20.615,"end":22.635,"sentiment":"neutral","sentiment_score":0.018452539419134457}],"sentiment":"neutral","sentiment_score":0.08621819866331,"num_words":19,"start":5.44,"end":22.635},{"sentences":[{"text":"Mhmm.","start":27.029999,"end":27.529999,"sentiment":"neutral","sentiment_score":0.02433938719332218},{"text":"Thank you.","start":28.47,"end":29.289999,"sentiment":"neutral","sentiment_score":0.2409258782863617},{"text":"Mhmm.","start":80.83,"end":81.33,"sentiment":"neutral","sentiment_score":-0.06615529954433441},{"text":"Mhmm.","start":88.590004,"end":88.91,"sentiment":"neutral","sentiment_score":0.015440423972904682},{"text":"Okay.","start":88.91,"end":89.41,"sentiment":"neutral","sentiment_score":0.04897134751081467}],"sentiment":"neutral","sentiment_score":0.08407460261757176,"num_words":6,"start":27.029999,"end":89.41},{"sentences":[{"text":"Sure then.","start":89.47,"end":90.29,"sentiment":"neutral","sentiment_score":0.10313476622104645},{"text":"Thank you.","start":90.75,"end":91.57001,"sentiment":"neutral","sentiment_score":0.286650151014328},{"text":"Mhmm.","start":93.50094,"end":94.00094,"sentiment":"positive","sentiment_score":0.4455950856208801},{"text":"Alright.","start":94.22093,"end":94.72093,"sentiment":"neutral","sentiment_score":0.3122478127479553},{"text":"You too.","start":94.86093,"end":95.340935,"sentiment":"neutral","sentiment_score":0.29123418033123016}],"sentiment":"neutral","sentiment_score":0.2649851366877556,"num_words":8,"start":89.47,"end":95.340935},{"sentences":[{"text":"Bye.","start":95.340935,"end":95.840935,"sentiment":"neutral","sentiment_score":0.2450002878904343}],"sentiment":"neutral","sentiment_score":0.2450002878904343,"num_words":1,"start":95.340935,"end":95.840935}]}}]},{"alternatives":[{"transcript":"Hi. Welcome to X Ventures. This is Jessie speaking. How can I help you today? Oh, okay. Yep. Can I get your name, company, and reason for calling, please? I can go check for you right now. Just give me one moment, please. Hi, Mary. Thank you so much for waiting. Unfortunately, Matt does seem to be unavailable right now. If you would like to reach out to him, I would suggest that if you've got his contact details, it'd be best to give him an email instead. Yep. No worries. Thank you for calling. Have a lovely day. Thank you. Bye bye.","confidence":1.0,"words":[{"word":"hi","start":0.32,"end":0.56,"confidence":0.9946289,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1697816103696823},{"word":"welcome","start":0.56,"end":0.96,"confidence":0.99902344,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.2879047691822052},{"word":"to","start":0.96,"end":1.1999999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.28015756607055664},{"word":"x","start":1.1999999,"end":1.4399999,"confidence":0.37426758,"punctuated_word":"X","sentiment":"neutral","sentiment_score":0.28768765926361084},{"word":"ventures","start":1.4399999,"end":1.8399999,"confidence":0.82421875,"punctuated_word":"Ventures.","sentiment":"neutral","sentiment_score":0.31880781054496765},{"word":"this","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.4175131320953369},{"word":"is","start":2.08,"end":2.24,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3563792109489441},{"word":"jessie","start":2.24,"end":2.72,"confidence":0.7241211,"punctuated_word":"Jessie","sentiment":"positive","sentiment_score":0.359656423330307},{"word":"speaking","start":2.72,"end":3.22,"confidence":0.9995117,"punctuated_word":"speaking.","sentiment":"positive","sentiment_score":0.3698141574859619},{"word":"how","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.36721310019493103},{"word":"can","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.3456668555736542},{"word":"i","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.33291906118392944},{"word":"help","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.29730191826820374},{"word":"you","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28182369470596313},{"word":"today","start":4.16,"end":4.66,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.23639075458049777},{"word":"oh","start":9.92,"end":10.08,"confidence":0.65393066,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.09243737161159515},{"word":"okay","start":10.08,"end":10.58,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.0990154594182968},{"word":"yep","start":11.36,"end":11.599999,"confidence":0.7376709,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08876331895589828},{"word":"can","start":11.599999,"end":11.84,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.04187999665737152},{"word":"i","start":11.84,"end":11.92,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04570253938436508},{"word":"get","start":11.92,"end":12.32,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0321030355989933},{"word":"your","start":12.32,"end":12.719999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.028089474886655807},{"word":"name","start":12.719999,"end":13.219999,"confidence":0.9914551,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.03419165685772896},{"word":"company","start":14.375,"end":14.775,"confidence":0.9523926,"punctuated_word":"company,","sentiment":"neutral","sentiment_score":0.04299122095108032},{"word":"and","start":14.775,"end":14.935,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.040012188255786896},{"word":"reason","start":14.935,"end":15.255,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.06635060906410217},{"word":"for","start":15.255,"end":15.415,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06893996894359589},{"word":"calling","start":15.415,"end":15.895,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.059327758848667145},{"word":"please","start":15.895,"end":16.395,"confidence":0.9995117,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.04651794582605362},{"word":"i","start":23.974998,"end":24.215,"confidence":0.8935547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.022303247824311256},{"word":"can","start":24.215,"end":24.455,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.013165481388568878},{"word":"go","start":24.455,"end":24.775,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.007741378620266914},{"word":"check","start":24.775,"end":25.015,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.027562066912651065},{"word":"for","start":25.015,"end":25.255001,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.013003628700971603},{"word":"you","start":25.255001,"end":25.494999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014617258682847025},{"word":"right","start":25.494999,"end":25.735,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.034556061029434204},{"word":"now","start":25.735,"end":26.135,"confidence":0.9975586,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.036534033715724945},{"word":"just","start":26.135,"end":26.375,"confidence":0.9980469,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.016635553911328316},{"word":"give","start":26.375,"end":26.535,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.012992292642593384},{"word":"me","start":26.535,"end":26.695,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02756630443036556},{"word":"one","start":26.695,"end":26.855,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.024887286126613617},{"word":"moment","start":26.855,"end":27.335,"confidence":0.9995117,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":0.027061827480793},{"word":"please","start":27.335,"end":27.835,"confidence":0.99560547,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.04171845689415932},{"word":"hi","start":72.454994,"end":72.774994,"confidence":0.9916992,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.08419152349233627},{"word":"mary","start":72.774994,"end":73.255,"confidence":0.99316406,"punctuated_word":"Mary.","sentiment":"neutral","sentiment_score":0.13272276520729065},{"word":"thank","start":73.255,"end":73.41499,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2308794856071472},{"word":"you","start":73.41499,"end":73.655,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2540833652019501},{"word":"so","start":73.655,"end":73.814995,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2564855217933655},{"word":"much","start":73.814995,"end":74.05499,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.250796914100647},{"word":"for","start":74.05499,"end":74.215,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2507724165916443},{"word":"waiting","start":74.215,"end":74.715,"confidence":1.0,"punctuated_word":"waiting.","sentiment":"neutral","sentiment_score":0.2926856279373169},{"word":"unfortunately","start":75.814995,"end":76.314995,"confidence":0.76123047,"punctuated_word":"Unfortunately,","sentiment":"neutral","sentiment_score":-0.25561225414276123},{"word":"matt","start":76.695,"end":77.015,"confidence":0.9980469,"punctuated_word":"Matt","sentiment":"neutral","sentiment_score":-0.31357482075691223},{"word":"does","start":77.015,"end":77.335,"confidence":0.97509766,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.28431323170661926},{"word":"seem","start":77.335,"end":77.575,"confidence":0.99609375,"punctuated_word":"seem","sentiment":"neutral","sentiment_score":-0.24750953912734985},{"word":"to","start":77.575,"end":77.735,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.32479095458984375},{"word":"be","start":77.735,"end":77.975,"confidence":1.0,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.3413164019584656},{"word":"unavailable","start":77.975,"end":78.475,"confidence":0.99902344,"punctuated_word":"unavailable","sentiment":"negative","sentiment_score":-0.38431015610694885},{"word":"right","start":78.774994,"end":79.015,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.29708972573280334},{"word":"now","start":79.015,"end":79.515,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.28993168473243713},{"word":"if","start":80.630005,"end":80.79,"confidence":0.99121094,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.1604154258966446},{"word":"you","start":80.79,"end":80.950005,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11077802628278732},{"word":"would","start":80.950005,"end":81.270004,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.053329359740018845},{"word":"like","start":81.270004,"end":81.590004,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.05685809999704361},{"word":"to","start":81.590004,"end":81.75,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0653235912322998},{"word":"reach","start":81.75,"end":81.990005,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":-0.048108525574207306},{"word":"out","start":81.990005,"end":82.23,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.05660608410835266},{"word":"to","start":82.23,"end":82.310005,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08677250146865845},{"word":"him","start":82.310005,"end":82.630005,"confidence":0.9970703,"punctuated_word":"him,","sentiment":"neutral","sentiment_score":-0.07862839102745056},{"word":"i","start":82.630005,"end":82.87,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09858747571706772},{"word":"would","start":82.87,"end":83.37,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.08382293581962585},{"word":"suggest","start":83.51,"end":83.83,"confidence":0.95703125,"punctuated_word":"suggest","sentiment":"neutral","sentiment_score":-0.0897495448589325},{"word":"that","start":83.83,"end":84.07,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.10747861117124556},{"word":"if","start":84.07,"end":84.23,"confidence":0.9326172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.08517178893089294},{"word":"you've","start":84.23,"end":84.47,"confidence":0.99902344,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.06463247537612915},{"word":"got","start":84.47,"end":84.630005,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.06534081697463989},{"word":"his","start":84.630005,"end":84.87,"confidence":1.0,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.08036290109157562},{"word":"contact","start":84.87,"end":85.350006,"confidence":0.99902344,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.11894610524177553},{"word":"details","start":85.350006,"end":85.75,"confidence":0.97021484,"punctuated_word":"details,","sentiment":"neutral","sentiment_score":-0.10261648893356325},{"word":"it'd","start":85.75,"end":85.91,"confidence":0.93310547,"punctuated_word":"it'd","sentiment":"neutral","sentiment_score":-0.11756058782339096},{"word":"be","start":85.91,"end":86.07,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.12225095927715302},{"word":"best","start":86.07,"end":86.310005,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":-0.14145484566688538},{"word":"to","start":86.310005,"end":86.47,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14351308345794678},{"word":"give","start":86.47,"end":86.630005,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.12124453485012054},{"word":"him","start":86.630005,"end":86.79,"confidence":0.9970703,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.07584857940673828},{"word":"an","start":86.79,"end":87.03001,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.07143491506576538},{"word":"email","start":87.03001,"end":87.51,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.06587103754281998},{"word":"instead","start":87.51,"end":88.01,"confidence":0.9975586,"punctuated_word":"instead.","sentiment":"neutral","sentiment_score":-0.13799342513084412},{"word":"yep","start":91.00088,"end":91.50088,"confidence":0.8718262,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.2523653209209442},{"word":"no","start":92.04088,"end":92.280876,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.25858137011528015},{"word":"worries","start":92.280876,"end":92.600876,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.306276798248291},{"word":"thank","start":92.600876,"end":92.84087,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4344595968723297},{"word":"you","start":92.84087,"end":93.00088,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.47983884811401367},{"word":"for","start":93.00088,"end":93.08088,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5356648564338684},{"word":"calling","start":93.08088,"end":93.48087,"confidence":0.99902344,"punctuated_word":"calling.","sentiment":"positive","sentiment_score":0.4795733094215393},{"word":"have","start":93.48087,"end":93.64088,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.4526114761829376},{"word":"a","start":93.64088,"end":93.72088,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.601980447769165},{"word":"lovely","start":93.72088,"end":94.12087,"confidence":1.0,"punctuated_word":"lovely","sentiment":"positive","sentiment_score":0.5491921305656433},{"word":"day","start":94.12087,"end":94.62087,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5586328506469727},{"word":"thank","start":95.96088,"end":96.200874,"confidence":0.82177734,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4434100091457367},{"word":"you","start":96.200874,"end":96.44087,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3937640190124512},{"word":"bye","start":96.44087,"end":96.68088,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.20150494575500488},{"word":"bye","start":96.68088,"end":97.18088,"confidence":0.9980469,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.16755959391593933}],"paragraphs":{"transcript":"\nHi. Welcome to X Ventures. This is Jessie speaking. How can I help you today? Oh, okay.\n\nYep. Can I get your name, company, and reason for calling, please? I can go check for you right now. Just give me one moment, please. Hi, Mary.\n\nThank you so much for waiting. Unfortunately, Matt does seem to be unavailable right now. If you would like to reach out to him, I would suggest that if you've got his contact details, it'd be best to give him an email instead. Yep. No worries.\n\nThank you for calling. Have a lovely day. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.56,"sentiment":"neutral","sentiment_score":0.1697816103696823},{"text":"Welcome to X Ventures.","start":0.56,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.2936394512653351},{"text":"This is Jessie speaking.","start":1.8399999,"end":3.22,"sentiment":"positive","sentiment_score":0.3758407309651375},{"text":"How can I help you today?","start":3.28,"end":4.66,"sentiment":"neutral","sentiment_score":0.31021923075119656},{"text":"Oh, okay.","start":9.92,"end":10.58,"sentiment":"neutral","sentiment_score":0.09572641551494598}],"sentiment":"neutral","sentiment_score":0.2882629738134496,"num_words":17,"start":0.32,"end":10.58},{"sentences":[{"text":"Yep.","start":11.36,"end":11.599999,"sentiment":"neutral","sentiment_score":0.08876331895589828},{"text":"Can I get your name, company, and reason for calling, please?","start":11.599999,"end":16.395,"sentiment":"neutral","sentiment_score":0.04600967229767279},{"text":"I can go check for you right now.","start":23.974998,"end":26.135,"sentiment":"neutral","sentiment_score":0.021185394609346986},{"text":"Just give me one moment, please.","start":26.135,"end":27.835,"sentiment":"neutral","sentiment_score":0.0251436202476422},{"text":"Hi, Mary.","start":72.454994,"end":73.255,"sentiment":"neutral","sentiment_score":0.10845714434981346}],"sentiment":"neutral","sentiment_score":0.04043317433180554,"num_words":28,"start":11.36,"end":73.255},{"sentences":[{"text":"Thank you so much for waiting.","start":73.255,"end":74.715,"sentiment":"neutral","sentiment_score":0.25595055520534515},{"text":"Unfortunately, Matt does seem to be unavailable right now.","start":75.814995,"end":79.515,"sentiment":"neutral","sentiment_score":-0.3042720854282379},{"text":"If you would like to reach out to him, I would suggest that if you've got his contact details, it'd be best to give him an email instead.","start":80.630005,"end":88.01,"sentiment":"neutral","sentiment_score":-0.0932393256308777},{"text":"Yep.","start":91.00088,"end":91.50088,"sentiment":"neutral","sentiment_score":0.2523653209209442},{"text":"No worries.","start":92.04088,"end":92.600876,"sentiment":"neutral","sentiment_score":0.2824290841817856}],"sentiment":"neutral","sentiment_score":-0.06513528404352457,"num_words":46,"start":73.255,"end":92.600876},{"sentences":[{"text":"Thank you for calling.","start":92.600876,"end":93.48087,"sentiment":"positive","sentiment_score":0.4823841527104378},{"text":"Have a lovely day.","start":93.48087,"end":94.62087,"sentiment":"positive","sentiment_score":0.5406042262911797},{"text":"Thank you.","start":95.96088,"end":96.44087,"sentiment":"positive","sentiment_score":0.41858701407909393},{"text":"Bye bye.","start":96.44087,"end":97.18088,"sentiment":"neutral","sentiment_score":0.1845322698354721}],"sentiment":"positive","sentiment_score":0.44151600698630017,"num_words":12,"start":92.600876,"end":97.18088}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Welcome to X Ventures. This is Jessie speaking. How can I help you today?\n\nChannel 0: Yes, dear. Good morning. I'm looking for Matt Eanson.\n\nChannel 1: Oh, okay. Yep. Can I get your name, company, and reason for calling, please?\n\nChannel 0: Mary from Vigilance AI. Is Matt available to speak with?\n\nChannel 1: I can go check for you right now. Just give me one moment,\n\nChannel 0: Mhmm.\n\nChannel 1: please.\n\nChannel 0: Thank you.\n\nChannel 1: Hi, Mary. Thank you so much for waiting. Unfortunately, Matt does seem to be unavailable right now. If you\n\nChannel 0: Mhmm.\n\nChannel 1: would like to reach out to him, I would suggest that if you've got his contact details, it'd be best to give him an email instead.\n\nChannel 0: Mhmm. Okay. Sure then. Thank\n\nChannel 1: Yep.\n\nChannel 0: you.\n\nChannel 1: No worries. Thank you for calling. Have\n\nChannel 0: Mhmm.\n\nChannel 1: a lovely day.\n\nChannel 0: Alright. You too. Bye.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.56,"sentiment":"neutral","sentiment_score":0.1697816103696823},{"text":"Welcome to X Ventures.","start":0.56,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.2936394512653351},{"text":"This is Jessie speaking.","start":1.8399999,"end":3.22,"sentiment":"positive","sentiment_score":0.3758407309651375},{"text":"How can I help you today?","start":3.28,"end":4.66,"sentiment":"neutral","sentiment_score":0.31021923075119656}],"sentiment":"neutral","sentiment_score":0.3139345149199168,"channel":1,"num_words":15,"start":0.32,"end":4.66},{"sentences":[{"text":"Yes, dear.","start":5.44,"end":6.0,"sentiment":"neutral","sentiment_score":0.1422172263264656},{"text":"Good morning.","start":6.0,"end":6.48,"sentiment":"neutral","sentiment_score":0.31800946593284607},{"text":"I'm looking for Matt Eanson.","start":6.48,"end":8.26,"sentiment":"neutral","sentiment_score":0.09622490406036377}],"sentiment":"neutral","sentiment_score":0.15573087831338248,"channel":0,"num_words":9,"start":5.44,"end":8.26},{"sentences":[{"text":"Oh, okay.","start":9.92,"end":10.58,"sentiment":"neutral","sentiment_score":0.09572641551494598},{"text":"Yep.","start":11.36,"end":11.599999,"sentiment":"neutral","sentiment_score":0.08876331895589828},{"text":"Can I get your name, company, and reason for calling, please?","start":11.599999,"end":16.395,"sentiment":"neutral","sentiment_score":0.04600967229767279}],"sentiment":"neutral","sentiment_score":0.05616589609001364,"channel":1,"num_words":14,"start":9.92,"end":16.395},{"sentences":[{"text":"Mary from Vigilance AI.","start":17.575,"end":20.154999,"sentiment":"neutral","sentiment_score":0.03146315831691027},{"text":"Is Matt available to speak with?","start":20.615,"end":22.635,"sentiment":"neutral","sentiment_score":0.018452539419134457}],"sentiment":"neutral","sentiment_score":0.023656786978244783,"channel":0,"num_words":10,"start":17.575,"end":22.635},{"sentences":[{"text":"I can go check for you right now.","start":23.974998,"end":26.135,"sentiment":"neutral","sentiment_score":0.021185394609346986},{"text":"Just give me one moment,","start":26.135,"end":27.335,"sentiment":"neutral","sentiment_score":0.021828652918338777}],"sentiment":"neutral","sentiment_score":0.021432801651266906,"channel":1,"num_words":13,"start":23.974998,"end":27.335},{"sentences":[{"text":"Mhmm.","start":27.029999,"end":27.529999,"sentiment":"neutral","sentiment_score":0.02433938719332218}],"sentiment":"neutral","sentiment_score":0.02433938719332218,"channel":0,"num_words":1,"start":27.029999,"end":27.529999},{"sentences":[{"text":"please.","start":27.335,"end":27.835,"sentiment":"neutral","sentiment_score":0.04171845689415932}],"sentiment":"neutral","sentiment_score":0.04171845689415932,"channel":1,"num_words":1,"start":27.335,"end":27.835},{"sentences":[{"text":"Thank you.","start":28.47,"end":29.289999,"sentiment":"neutral","sentiment_score":0.2409258782863617}],"sentiment":"neutral","sentiment_score":0.2409258782863617,"channel":0,"num_words":2,"start":28.47,"end":29.289999},{"sentences":[{"text":"Hi, Mary.","start":72.454994,"end":73.255,"sentiment":"neutral","sentiment_score":0.10845714434981346},{"text":"Thank you so much for waiting.","start":73.255,"end":74.715,"sentiment":"neutral","sentiment_score":0.25595055520534515},{"text":"Unfortunately, Matt does seem to be unavailable right now.","start":75.814995,"end":79.515,"sentiment":"neutral","sentiment_score":-0.3042720854282379},{"text":"If you","start":80.630005,"end":80.950005,"sentiment":"neutral","sentiment_score":-0.13559672608971596}],"sentiment":"neutral","sentiment_score":-0.06615918953167765,"channel":1,"num_words":19,"start":72.454994,"end":80.950005},{"sentences":[{"text":"Mhmm.","start":80.83,"end":81.33,"sentiment":"neutral","sentiment_score":-0.06615529954433441}],"sentiment":"neutral","sentiment_score":-0.06615529954433441,"channel":0,"num_words":1,"start":80.83,"end":81.33},{"sentences":[{"text":"would like to reach out to him, I would suggest that if you've got his contact details, it'd be best to give him an email instead.","start":80.950005,"end":88.01,"sentiment":"neutral","sentiment_score":-0.0899810640571209}],"sentiment":"neutral","sentiment_score":-0.0899810640571209,"channel":1,"num_words":26,"start":80.950005,"end":88.01},{"sentences":[{"text":"Mhmm.","start":88.590004,"end":88.91,"sentiment":"neutral","sentiment_score":0.015440423972904682},{"text":"Okay.","start":88.91,"end":89.41,"sentiment":"neutral","sentiment_score":0.04897134751081467},{"text":"Sure then.","start":89.47,"end":90.29,"sentiment":"neutral","sentiment_score":0.10313476622104645},{"text":"Thank","start":90.75,"end":91.07001,"sentiment":"neutral","sentiment_score":0.3210570216178894}],"sentiment":"neutral","sentiment_score":0.11834766510874033,"channel":0,"num_words":5,"start":88.590004,"end":91.07001},{"sentences":[{"text":"Yep.","start":91.00088,"end":91.50088,"sentiment":"neutral","sentiment_score":0.2523653209209442}],"sentiment":"neutral","sentiment_score":0.2523653209209442,"channel":1,"num_words":1,"start":91.00088,"end":91.50088},{"sentences":[{"text":"you.","start":91.07001,"end":91.57001,"sentiment":"neutral","sentiment_score":0.2522432804107666}],"sentiment":"neutral","sentiment_score":0.2522432804107666,"channel":0,"num_words":1,"start":91.07001,"end":91.57001},{"sentences":[{"text":"No worries.","start":92.04088,"end":92.600876,"sentiment":"neutral","sentiment_score":0.2824290841817856},{"text":"Thank you for calling.","start":92.600876,"end":93.48087,"sentiment":"positive","sentiment_score":0.4823841527104378},{"text":"Have","start":93.48087,"end":93.64088,"sentiment":"positive","sentiment_score":0.4526114761829376}],"sentiment":"positive","sentiment_score":0.42100089362689425,"channel":1,"num_words":7,"start":92.04088,"end":93.64088},{"sentences":[{"text":"Mhmm.","start":93.50094,"end":94.00094,"sentiment":"positive","sentiment_score":0.4455950856208801}],"sentiment":"positive","sentiment_score":0.4455950856208801,"channel":0,"num_words":1,"start":93.50094,"end":94.00094},{"sentences":[{"text":"a lovely day.","start":93.64088,"end":94.62087,"sentiment":"positive","sentiment_score":0.569935142993927}],"sentiment":"positive","sentiment_score":0.569935142993927,"channel":1,"num_words":3,"start":93.64088,"end":94.62087},{"sentences":[{"text":"Alright.","start":94.22093,"end":94.72093,"sentiment":"neutral","sentiment_score":0.3122478127479553},{"text":"You too.","start":94.86093,"end":95.340935,"sentiment":"neutral","sentiment_score":0.29123418033123016},{"text":"Bye.","start":95.340935,"end":95.840935,"sentiment":"neutral","sentiment_score":0.2450002878904343}],"sentiment":"neutral","sentiment_score":0.2849291153252125,"channel":0,"num_words":4,"start":94.22093,"end":95.840935},{"sentences":[{"text":"Thank you.","start":95.96088,"end":96.44087,"sentiment":"positive","sentiment_score":0.41858701407909393},{"text":"Bye bye.","start":96.44087,"end":97.18088,"sentiment":"neutral","sentiment_score":0.1845322698354721}],"sentiment":"neutral","sentiment_score":0.301559641957283,"channel":1,"num_words":4,"start":95.96088,"end":97.18088}]},"summary":{"result":"success","short":"A customer calls X Ventures and asks for Matt Eanson, but he is not available. The agent suggests sending an email instead and provides the customer with Matt's contact details. The call ends politely."},"intents":{"segments":[{"text":"I'm looking for Matt Eanson. Oh, okay.","start_word":19,"end_word":25,"intents":[{"intent":"Call matt eanson","confidence_score":0.0011533244}]}]},"sentiments":{"segments":[{"text":"Hi. Welcome to X Ventures.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.2710471451282501},{"text":"This is Jessie speaking.","start_word":5,"end_word":8,"sentiment":"positive","sentiment_score":0.3703557252883911},{"text":"How can I help you today? Yes, dear. Good morning. I'm looking for Matt Eanson. Oh, okay. Yep. Can I get your name, company, and reason for calling, please? Mary from Vigilance AI. Is Matt available to speak with? I can go check for you right now. Just give me one moment, Mhmm. please. Thank you. Hi, Mary. Thank you so much for waiting. Unfortunately, Matt does seem to be unavailable right now. If you Mhmm. would like to reach out to him, I would suggest that if you've got his contact details, it'd be best to give him an email instead. Mhmm. Okay. Sure then. Thank Yep. you. No worries.","start_word":9,"end_word":119,"sentiment":"neutral","sentiment_score":0.03546219319105148},{"text":"Thank you for calling. Have Mhmm. a lovely day.","start_word":120,"end_word":128,"sentiment":"positive","sentiment_score":0.5009680986404419},{"text":"Alright. You too. Bye.","start_word":129,"end_word":132,"sentiment":"neutral","sentiment_score":0.28145837783813477},{"text":"Thank you.","start_word":133,"end_word":134,"sentiment":"positive","sentiment_score":0.4103127121925354},{"text":"Bye bye.","start_word":135,"end_word":136,"sentiment":"neutral","sentiment_score":0.21448741853237152}],"average":{"sentiment":"neutral","sentiment_score":0.10908073998393028}}}}