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Good afternoon. This is Maureen from Erto tech support. Am I speaking with?\n\nChannel 1: Hello?\n\nChannel 0: Hello? Can you hear me?\n\nChannel 1: Yes. I can hear you.\n\nChannel 0: Am I speaking with Wong? Yeah. I just\n\nChannel 1: Yes.\n\nChannel 0: wanted to check-in. Yeah. Because we noticed that your Internet service is currently offline. If if there's any technical issues or if you need assistance with your service\n\nChannel 1: I am not at home at the moment. I think everything was working. I think we have\n\nChannel 0: Mhmm.\n\nChannel 1: we have got the thing resolved.\n\nChannel 0: Mhmm. Okay. May you know the reason why it's offline? Is the router turned on or it is it off?\n\nChannel 1: No. I think it's on. So it's solved. 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She confirms that everything is working and that the issue has been resolved. She contacts Wong to check if his router is turned on and offers to assist him once he gets home, but Wong declines and requests a callback once he gets back home."},"intents":{"segments":[{"text":"wanted to check-in. Yeah.","start_word":34,"end_word":37,"intents":[{"intent":"Check-in","confidence_score":0.7522104}]},{"text":"Because we noticed that your Internet service is currently offline. If if there's any technical issues or if you need assistance with your service I am not at home at the moment. I think everything was working.","start_word":38,"end_word":74,"intents":[{"intent":"Fix internet service","confidence_score":0.0030924005}]},{"text":"Is the router turned on or it is it off? 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I've contacted your your service, and and I don't think there's there's Yeah. any Because problems Right. right now. Yeah. Because right now it's showing offline. Is it okay if you give us a callback if there's an issue once you got home so we can assist if ever? Alright. No worries. Yeah. Okay.","start_word":0,"end_word":169,"sentiment":"neutral","sentiment_score":-0.02133365347981453},{"text":"Thank you.","start_word":170,"end_word":171,"sentiment":"positive","sentiment_score":0.4087506234645843},{"text":"Bye for now.","start_word":172,"end_word":174,"sentiment":"neutral","sentiment_score":0.3256281614303589},{"text":"Thank you.","start_word":175,"end_word":176,"sentiment":"positive","sentiment_score":0.4100244641304016}],"average":{"sentiment":"neutral","sentiment_score":-0.004848396505108317}}}}