{"metadata":{"transaction_key":"deprecated","request_id":"019eb4d5-93d9-7b42-996e-09b32f2b52ea","sha256":"ca2d17af224c3e14ee38cb50811bb04558d5a3eb0da9a66eb6ac418b85384526","created":"2026-06-11T03:59:17.117Z","duration":4.6079373,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":20,"output_tokens":20},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":20,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"You've called Matthew Moy. Sorry. I'm unable to take your call.","confidence":0.9658203,"words":[{"word":"you've","start":1.12,"end":1.4399999,"confidence":0.8664551,"punctuated_word":"You've","sentiment":"negative","sentiment_score":-0.45554932951927185},{"word":"called","start":1.4399999,"end":1.68,"confidence":0.97509766,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.42136189341545105},{"word":"matthew","start":1.68,"end":2.1599998,"confidence":0.9658203,"punctuated_word":"Matthew","sentiment":"negative","sentiment_score":-0.5897810459136963},{"word":"moy","start":2.1599998,"end":2.6599998,"confidence":0.92944336,"punctuated_word":"Moy.","sentiment":"negative","sentiment_score":-0.5551286935806274},{"word":"sorry","start":2.72,"end":3.12,"confidence":0.8000488,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.6991482377052307},{"word":"i'm","start":3.12,"end":3.4399998,"confidence":0.89868164,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.858842134475708},{"word":"unable","start":3.4399998,"end":3.9199998,"confidence":0.98291016,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.8387107849121094},{"word":"to","start":3.9199998,"end":4.0,"confidence":0.99121094,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8576451539993286},{"word":"take","start":4.0,"end":4.16,"confidence":0.99902344,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8558375239372253},{"word":"your","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8743870854377747},{"word":"call","start":4.3199997,"end":4.6079373,"confidence":0.9633789,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.5287811756134033}],"paragraphs":{"transcript":"\nYou've called Matthew Moy. Sorry. I'm unable to take your call.","paragraphs":[{"sentences":[{"text":"You've called Matthew Moy.","start":1.12,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.5054552406072617},{"text":"Sorry.","start":2.72,"end":3.12,"sentiment":"negative","sentiment_score":-0.6991482377052307},{"text":"I'm unable to take your call.","start":3.12,"end":4.6079373,"sentiment":"negative","sentiment_score":-0.8023673097292582}],"sentiment":"negative","sentiment_score":-0.6850157325918024,"num_words":11,"start":1.12,"end":4.6079373}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You've called Matthew Moy. Sorry. I'm unable to take your call.","paragraphs":[{"sentences":[{"text":"You've called Matthew Moy.","start":1.12,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.5054552406072617},{"text":"Sorry.","start":2.72,"end":3.12,"sentiment":"negative","sentiment_score":-0.6991482377052307},{"text":"I'm unable to take your call.","start":3.12,"end":4.6079373,"sentiment":"negative","sentiment_score":-0.8023673097292582}],"sentiment":"negative","sentiment_score":-0.6850157325918024,"channel":1,"num_words":11,"start":1.12,"end":4.6079373}]},"summary":{"result":"success","short":"You've called Matthew Moy. Sorry. I'm unable to take your call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"You've called Matthew Moy. Sorry. I'm unable to take your call.","start_word":0,"end_word":10,"sentiment":"negative","sentiment_score":-0.6924393177032471}],"average":{"sentiment":"negative","sentiment_score":-0.6924393177032471}}}}