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Press 1 for Pig Pass help desk. Press 2 for a pick help desk. If your query is related to accounts, please email accounts@australianpork.com.au. If it's an urgent accounts matter, please call Kelly at 0473468873.\n\nFor marketing related queries, please call Pam at 0418661352. For research and innovation, please call Donna on 0417756133. For all other inquiries, please press 3, and someone will assist you shortly. Paul. Glenn speaking.\n\nMitch doesn't work here anymore. What's it regarding? Okay. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Australian Pork Limited.","start":0.56,"end":2.98,"sentiment":"positive","sentiment_score":0.5687529189246041},{"text":"Press 1 for Pig Pass help desk.","start":3.1999998,"end":5.38,"sentiment":"neutral","sentiment_score":0.06436420498149735},{"text":"Press 2 for a pick help desk.","start":5.6,"end":7.62,"sentiment":"neutral","sentiment_score":0.041347697909389226},{"text":"If your query is related to accounts, please email accounts@australianpork.com.au.","start":7.8399997,"end":13.46,"sentiment":"neutral","sentiment_score":0.03359076287597418},{"text":"If it's an urgent accounts matter, please call Kelly at 0473468873.","start":13.924999,"end":20.744999,"sentiment":"neutral","sentiment_score":0.001857175153087486}],"sentiment":"neutral","sentiment_score":0.1208950073369557,"num_words":42,"start":0.56,"end":20.744999},{"sentences":[{"text":"For marketing related queries, please call Pam at 0418661352.","start":21.525,"end":27.224998,"sentiment":"neutral","sentiment_score":0.030976698630385928},{"text":"For research and innovation, please call Donna on 0417756133.","start":28.02,"end":33.16,"sentiment":"neutral","sentiment_score":0.05009846885999044},{"text":"For all other inquiries, please press 3, and someone will assist you shortly.","start":33.86,"end":37.4,"sentiment":"neutral","sentiment_score":0.08388425839635041},{"text":"Paul.","start":57.93,"end":58.17,"sentiment":"neutral","sentiment_score":0.01260866317898035},{"text":"Glenn speaking.","start":58.17,"end":58.91,"sentiment":"neutral","sentiment_score":0.00485562440007925}],"sentiment":"neutral","sentiment_score":0.054190934663090634,"num_words":34,"start":21.525,"end":58.91},{"sentences":[{"text":"Mitch doesn't work here anymore.","start":65.049995,"end":66.59,"sentiment":"neutral","sentiment_score":-0.32400932908058167},{"text":"What's it regarding?","start":69.58087,"end":70.560875,"sentiment":"neutral","sentiment_score":-0.01597609370946884},{"text":"Okay.","start":72.700874,"end":73.200874,"sentiment":"neutral","sentiment_score":0.16207562386989594},{"text":"Bye.","start":73.26087,"end":73.76087,"sentiment":"neutral","sentiment_score":0.11926139146089554}],"sentiment":"neutral","sentiment_score":-0.13866379112005234,"num_words":10,"start":65.049995,"end":73.76087}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling\n\nChannel 0: Thank you\n\nChannel 1: Australian\n\nChannel 0: for calling\n\nChannel 1: Pork\n\nChannel 0: Upgrade.\n\nChannel 1: Limited. Press 1 for Pig Pass help desk. Press 2 for a pick help desk. If your query is related to accounts, please email accounts@australianpork.com.au. If it's an urgent accounts matter, please call Kelly at 0473468873.\n\nFor marketing related queries, please call Pam at 0418661352. For research and innovation, please call Donna on 0417756133. For all other inquiries, please press 3, and someone will assist you shortly. Paul. Glenn speaking.\n\nChannel 0: Yes. Good morning. I'm looking for Mitch Edwards.\n\nChannel 1: Mitch doesn't work here anymore.\n\nChannel 0: Oh, I see. Okay.\n\nChannel 1: What's\n\nChannel 0: I'll\n\nChannel 1: it regarding?\n\nChannel 0: make a note of it. Thank you.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling","start":0.56,"end":1.68,"sentiment":"positive","sentiment_score":0.5969544351100922}],"sentiment":"positive","sentiment_score":0.5969544351100922,"channel":1,"num_words":4,"start":0.56,"end":1.68},{"sentences":[{"text":"Thank you","start":1.28,"end":1.68,"sentiment":"positive","sentiment_score":0.5767949223518372}],"sentiment":"positive","sentiment_score":0.5767949223518372,"channel":0,"num_words":2,"start":1.28,"end":1.68},{"sentences":[{"text":"Australian","start":1.68,"end":2.1599998,"sentiment":"positive","sentiment_score":0.7141385078430176}],"sentiment":"positive","sentiment_score":0.7141385078430176,"channel":1,"num_words":1,"start":1.68,"end":2.1599998},{"sentences":[{"text":"for calling","start":1.68,"end":2.24,"sentiment":"positive","sentiment_score":0.5593910217285156}],"sentiment":"positive","sentiment_score":0.5593910217285156,"channel":0,"num_words":2,"start":1.68,"end":2.24},{"sentences":[{"text":"Pork","start":2.1599998,"end":2.48,"sentiment":"positive","sentiment_score":0.5753995776176453}],"sentiment":"positive","sentiment_score":0.5753995776176453,"channel":1,"num_words":1,"start":2.1599998,"end":2.48},{"sentences":[{"text":"Upgrade.","start":2.24,"end":2.74,"sentiment":"positive","sentiment_score":0.5471044778823853}],"sentiment":"positive","sentiment_score":0.5471044778823853,"channel":0,"num_words":1,"start":2.24,"end":2.74},{"sentences":[{"text":"Limited.","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.3039146065711975},{"text":"Press 1 for Pig Pass help desk.","start":3.1999998,"end":5.38,"sentiment":"neutral","sentiment_score":0.06436420498149735},{"text":"Press 2 for a pick help desk.","start":5.6,"end":7.62,"sentiment":"neutral","sentiment_score":0.041347697909389226},{"text":"If your query is related to accounts, please email accounts@australianpork.com.au.","start":7.8399997,"end":13.46,"sentiment":"neutral","sentiment_score":0.03359076287597418},{"text":"If it's an urgent accounts matter, please call Kelly at 0473468873.","start":13.924999,"end":20.744999,"sentiment":"neutral","sentiment_score":0.001857175153087486}],"sentiment":"neutral","sentiment_score":0.038895402284752995,"channel":1,"num_words":36,"start":2.48,"end":20.744999},{"sentences":[{"text":"For marketing related queries, please call Pam at 0418661352.","start":21.525,"end":27.224998,"sentiment":"neutral","sentiment_score":0.030976698630385928},{"text":"For research and innovation, please call Donna on 0417756133.","start":28.02,"end":33.16,"sentiment":"neutral","sentiment_score":0.05009846885999044},{"text":"For all other inquiries, please press 3, and someone will assist you shortly.","start":33.86,"end":37.4,"sentiment":"neutral","sentiment_score":0.08388425839635041},{"text":"Paul.","start":57.93,"end":58.17,"sentiment":"neutral","sentiment_score":0.01260866317898035},{"text":"Glenn speaking.","start":58.17,"end":58.91,"sentiment":"neutral","sentiment_score":0.00485562440007925}],"sentiment":"neutral","sentiment_score":0.054190934663090634,"channel":1,"num_words":34,"start":21.525,"end":58.91},{"sentences":[{"text":"Yes.","start":60.170002,"end":60.65,"sentiment":"neutral","sentiment_score":0.09715409576892851},{"text":"Good morning.","start":60.65,"end":61.29,"sentiment":"neutral","sentiment_score":0.22856207937002182},{"text":"I'm looking for Mitch Edwards.","start":61.29,"end":63.31,"sentiment":"neutral","sentiment_score":0.025969530269503594}],"sentiment":"neutral","sentiment_score":0.08551573823206127,"channel":0,"num_words":8,"start":60.170002,"end":63.31},{"sentences":[{"text":"Mitch doesn't work here anymore.","start":65.049995,"end":66.59,"sentiment":"neutral","sentiment_score":-0.32400932908058167}],"sentiment":"neutral","sentiment_score":-0.32400932908058167,"channel":1,"num_words":5,"start":65.049995,"end":66.59},{"sentences":[{"text":"Oh, I see.","start":67.59094,"end":68.97094,"sentiment":"neutral","sentiment_score":-0.08022575080394745},{"text":"Okay.","start":69.35094,"end":69.83094,"sentiment":"neutral","sentiment_score":-0.017602622509002686}],"sentiment":"neutral","sentiment_score":-0.06456996873021126,"channel":0,"num_words":4,"start":67.59094,"end":69.83094},{"sentences":[{"text":"What's","start":69.58087,"end":69.98087,"sentiment":"neutral","sentiment_score":-0.02742115408182144}],"sentiment":"neutral","sentiment_score":-0.02742115408182144,"channel":1,"num_words":1,"start":69.58087,"end":69.98087},{"sentences":[{"text":"I'll","start":69.83094,"end":70.07094,"sentiment":"neutral","sentiment_score":0.01393337082117796}],"sentiment":"neutral","sentiment_score":0.01393337082117796,"channel":0,"num_words":1,"start":69.83094,"end":70.07094},{"sentences":[{"text":"it regarding?","start":69.98087,"end":70.560875,"sentiment":"neutral","sentiment_score":-0.010253563523292542}],"sentiment":"neutral","sentiment_score":-0.010253563523292542,"channel":1,"num_words":2,"start":69.98087,"end":70.560875},{"sentences":[{"text":"make a note of it.","start":70.07094,"end":71.19094,"sentiment":"neutral","sentiment_score":0.05519119054079056},{"text":"Thank you.","start":71.19094,"end":71.93094,"sentiment":"positive","sentiment_score":0.35684244334697723}],"sentiment":"neutral","sentiment_score":0.1413772627711296,"channel":0,"num_words":7,"start":70.07094,"end":71.93094},{"sentences":[{"text":"Okay.","start":72.700874,"end":73.200874,"sentiment":"neutral","sentiment_score":0.16207562386989594},{"text":"Bye.","start":73.26087,"end":73.76087,"sentiment":"neutral","sentiment_score":0.11926139146089554}],"sentiment":"neutral","sentiment_score":0.14066850766539574,"channel":1,"num_words":2,"start":72.700874,"end":73.76087}]},"summary":{"result":"success","short":"The customer calls Pork Upgrade and is directed to various options including help desk and accounts. They are then transferred to Glenn, who informs them that Mitch Edwards is no longer working there. Glenn then takes note of the information and ends the call."},"intents":{"segments":[{"text":"For all other inquiries, please press 3, and someone will assist you shortly. Paul.","start_word":65,"end_word":78,"intents":[{"intent":"Assist customer","confidence_score":0.0055356943}]}]},"sentiments":{"segments":[{"text":"Thank you for Thank calling you for Australian calling Pork Upgrade.","start_word":0,"end_word":10,"sentiment":"positive","sentiment_score":0.5861027836799622},{"text":"Limited. Press 1 for Pig Pass help desk. Press 2 for a pick help desk. If your query is related to accounts, please email accounts@australianpork.com.au. If it's an urgent accounts matter, please call Kelly at 0473468873. For marketing related queries, please call Pam at 0418661352. For research and innovation, please call Donna on 0417756133. For all other inquiries, please press 3, and someone will assist you shortly. Paul. Glenn speaking. Yes. Good morning. I'm looking for Mitch Edwards. Mitch doesn't work here anymore. Oh, I see. Okay. What's I'll it regarding? make a note of it.","start_word":11,"end_word":106,"sentiment":"neutral","sentiment_score":0.02100105956196785},{"text":"Thank you.","start_word":107,"end_word":108,"sentiment":"positive","sentiment_score":0.3543441891670227},{"text":"Okay. Bye.","start_word":109,"end_word":110,"sentiment":"neutral","sentiment_score":0.16101357340812683}],"average":{"sentiment":"neutral","sentiment_score":0.07182361838522922}}}}