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Good morning. This is Maureen from Airtel tech support. How can I assist you? Yes.\n\nI'm good. Thanks for asking. How are you? Mhmm. Okay.\n\nSo, actually, we were advised that the issue has been resolved from Supa Network. But since you call is it okay if send me, like, a list of the website or application that you're still unable to access? First, to forward it to Supa Network and investigate the issue further. Mhmm. Yeah.\n\nSo what I'm what I'll be doing is I'm going to send you an email shortly, then just response to that email along with a, like, a picture or screenshot of the error message that you're receiving when accessing the application or website. Okay. We'll send you that one. Actually, we already have your email on our end, but just to confirm, hang on. Let me just check.\n\nAm I speaking with Toni Nguyen? Mhmm. And the e your email is tony underscore Nguyen 1994@hotmail.com. Okay. We'll send you one then.\n\nThank you. 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Hello? Yep. Hello. How are you? Yeah. Yeah. Yeah. I'm just I'm wondering about the Internet. My streaming app still didn't work. It's because I got an email this morning that it should be relocated back to Australia. But once I got home, I turned off all the, like, the power PowerPoints and turned it back on, and still says I can't, like, I can't I can't watch Stan. Netflix is still in The US. So I was still wondering what's going on. Yeah. Yep. Okay. Good. Okay. Okay. No problem. Okay. Just send me yeah. Do you need my email address or you already have it? Yep. Correct. Yep. Yep. Correct. Thank you. 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Hello? Yep. Hello. How are you?\n\nYeah. Yeah. Yeah. I'm just I'm wondering about the Internet. My streaming app still didn't work.\n\nIt's because I got an email this morning that it should be relocated back to Australia. But once I got home, I turned off all the, like, the power PowerPoints and turned it back on, and still says I can't, like, I can't I can't watch Stan. Netflix is still in The US. So I was still wondering what's going on. Yeah.\n\nYep. Okay. Good. Okay. Okay.\n\nNo problem. Okay. Just send me yeah. Do you need my email address or you already have it? Yep.\n\nCorrect. Yep. Yep. Correct. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yes.","start":6.24,"end":6.72,"sentiment":"neutral","sentiment_score":0.15702573955059052},{"text":"Hello?","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":0.09595802426338196},{"text":"Yep.","start":7.3599997,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.07988284528255463},{"text":"Hello.","start":7.8399997,"end":8.16,"sentiment":"neutral","sentiment_score":0.09528256952762604},{"text":"How are you?","start":8.16,"end":8.9,"sentiment":"neutral","sentiment_score":0.1221526066462199}],"sentiment":"neutral","sentiment_score":0.11351528550897326,"num_words":7,"start":6.24,"end":8.9},{"sentences":[{"text":"Yeah.","start":12.0,"end":12.24,"sentiment":"neutral","sentiment_score":0.07128359377384186},{"text":"Yeah.","start":12.24,"end":12.4,"sentiment":"neutral","sentiment_score":0.042253367602825165},{"text":"Yeah.","start":12.4,"end":12.559999,"sentiment":"neutral","sentiment_score":0.008057165890932083},{"text":"I'm just I'm wondering about the Internet.","start":12.559999,"end":15.54,"sentiment":"neutral","sentiment_score":-0.04011874406465462},{"text":"My streaming app still didn't work.","start":17.385,"end":19.404999,"sentiment":"neutral","sentiment_score":-0.2777525683244069}],"sentiment":"neutral","sentiment_score":-0.11410953069571406,"num_words":16,"start":12.0,"end":19.404999},{"sentences":[{"text":"It's because I got an email this morning that it should be relocated back to Australia.","start":20.105,"end":24.285,"sentiment":"neutral","sentiment_score":-0.12711408990435302},{"text":"But once I got home, I turned off all the, like, the power PowerPoints and turned it back on, and still says I can't, like, I can't I can't watch Stan.","start":24.665,"end":35.06,"sentiment":"neutral","sentiment_score":-0.23982277704823401},{"text":"Netflix is still in The US.","start":35.06,"end":36.760002,"sentiment":"neutral","sentiment_score":-0.2725525473554929},{"text":"So I was still wondering what's going on.","start":36.82,"end":39.0,"sentiment":"neutral","sentiment_score":-0.23853831365704536},{"text":"Yeah.","start":47.945,"end":48.445,"sentiment":"neutral","sentiment_score":-0.02474866807460785}],"sentiment":"neutral","sentiment_score":-0.21026938691014244,"num_words":62,"start":20.105,"end":48.445},{"sentences":[{"text":"Yep.","start":65.840004,"end":66.16,"sentiment":"neutral","sentiment_score":0.008264098316431046},{"text":"Okay.","start":66.16,"end":66.66,"sentiment":"neutral","sentiment_score":0.00946541503071785},{"text":"Good.","start":73.28,"end":73.78,"sentiment":"neutral","sentiment_score":0.10191211104393004},{"text":"Okay.","start":84.745,"end":85.065,"sentiment":"neutral","sentiment_score":0.03828196972608566},{"text":"Okay.","start":85.065,"end":85.565,"sentiment":"neutral","sentiment_score":0.04381725937128067}],"sentiment":"neutral","sentiment_score":0.040348170697689055,"num_words":5,"start":65.840004,"end":85.565},{"sentences":[{"text":"No problem.","start":85.625,"end":86.365005,"sentiment":"neutral","sentiment_score":0.0714058056473732},{"text":"Okay.","start":86.920006,"end":87.240005,"sentiment":"neutral","sentiment_score":0.05287949740886688},{"text":"Just send me yeah.","start":87.240005,"end":88.76,"sentiment":"neutral","sentiment_score":0.036752657033503056},{"text":"Do you need my email address or you already have it?","start":88.76,"end":91.020004,"sentiment":"neutral","sentiment_score":0.011166272261603312},{"text":"Yep.","start":105.08501,"end":105.58501,"sentiment":"neutral","sentiment_score":0.016904031857848167}],"sentiment":"neutral","sentiment_score":0.025391303345953162,"num_words":19,"start":85.625,"end":105.58501},{"sentences":[{"text":"Correct.","start":105.725006,"end":106.225006,"sentiment":"neutral","sentiment_score":0.03350275009870529},{"text":"Yep.","start":111.79294,"end":112.29294,"sentiment":"neutral","sentiment_score":0.015077667310833933},{"text":"Yep.","start":115.15294,"end":115.39294,"sentiment":"neutral","sentiment_score":0.0380280427634716},{"text":"Correct.","start":115.39294,"end":115.89294,"sentiment":"neutral","sentiment_score":0.06261233985424042},{"text":"Thank you.","start":119.632935,"end":120.37294,"sentiment":"neutral","sentiment_score":0.2593536749482155}],"sentiment":"neutral","sentiment_score":0.1113213583206137,"num_words":6,"start":105.725006,"end":120.37294},{"sentences":[{"text":"Bye.","start":120.59293,"end":121.09293,"sentiment":"neutral","sentiment_score":0.10239459574222563}],"sentiment":"neutral","sentiment_score":0.10239459574222563,"num_words":1,"start":120.59293,"end":121.09293}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How\n\nChannel 1: Yes.\n\nChannel 0: can I assist\n\nChannel 1: Hello?\n\nChannel 0: you?\n\nChannel 1: Yep. Hello. How are you?\n\nChannel 0: Yes. I'm good. Thanks for asking. How are you?\n\nChannel 1: Yeah. Yeah. Yeah. I'm just I'm wondering about the Internet. My streaming app still didn't work.\n\nIt's because I got an email this morning that it should be relocated back to Australia. But once I got\n\nChannel 0: Mhmm.\n\nChannel 1: home, I turned off all the, like, the power PowerPoints and turned it back on, and still says I can't, like, I can't I can't watch Stan. Netflix is still in The US. So I was still wondering what's going on.\n\nChannel 0: Okay. So, actually, we were advised that the issue has been resolved\n\nChannel 1: Yeah.\n\nChannel 0: from Supa Network. But since you call is it okay if send me, like, a list of the website or application that you're still unable to access? First, to forward it to Supa Network and investigate the issue further.\n\nChannel 1: Yep. Okay.\n\nChannel 0: Mhmm. Yeah. So what I'm what I'll be doing is I'm going to send you an email shortly,\n\nChannel 1: Good.\n\nChannel 0: then just response to that email along with a, like, a picture or screenshot of the error message that you're receiving when accessing the application or website.\n\nChannel 1: Okay. Okay. No problem.\n\nChannel 0: Okay. We'll\n\nChannel 1: Okay.\n\nChannel 0: send\n\nChannel 1: Just\n\nChannel 0: you\n\nChannel 1: send\n\nChannel 0: that\n\nChannel 1: me\n\nChannel 0: one.\n\nChannel 1: yeah. Do you need my email address or you already have it?\n\nChannel 0: Actually, we already have your email on our end, but just to confirm, hang on. Let me just check. Am I speaking with Toni\n\nChannel 1: Yep.\n\nChannel 0: Nguyen?\n\nChannel 1: Correct.\n\nChannel 0: Mhmm. And the e your email is tony underscore Nguyen\n\nChannel 1: Yep.\n\nChannel 0: 1994@hotmail.com.\n\nChannel 1: Yep. Correct.\n\nChannel 0: Okay. We'll send you one then. Thank you. Bye for\n\nChannel 1: Thank\n\nChannel 0: now.\n\nChannel 1: you. 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customer called Airtel tech support because their streaming app still doesn't work even though they were told it would be relocated back to Australia. The representative, Maureen, explains that the issue was resolved from Supa Network and asks the customer to send a picture or screenshot of the error message they received while accessing the application or website. The representative confirms the customer's email address and promises to send an email with further information."},"intents":{"segments":[{"text":"So, actually, we were advised that the issue has been resolved Yeah. from Supa Network. But since you call is it okay if send me, like, a list of the website or application that you're still unable to access? First, to forward it to Supa Network and investigate the issue further. Yep.","start_word":110,"end_word":161,"intents":[{"intent":"Requesting a refund","confidence_score":0.00012869743}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel tech support. How Yes. can I assist Hello? you? Yep. Hello. How are you? Yes.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.15990036725997925},{"text":"I'm good. Thanks for asking.","start_word":23,"end_word":27,"sentiment":"positive","sentiment_score":0.5265839695930481},{"text":"How are you? Yeah. Yeah. Yeah. I'm just I'm wondering about the Internet. My streaming app still didn't work. It's because I got an email this morning that it should be relocated back to Australia. But once I got Mhmm. home, I turned off all the, like, the power PowerPoints and turned it back on, and still says I can't, like, I can't I can't watch Stan. Netflix is still in The US. So I was still wondering what's going on. Okay. So, actually, we were advised that the issue has been resolved Yeah. from Supa Network. But since you call is it okay if send me, like, a list of the website or application that you're still unable to access? First, to forward it to Supa Network and investigate the issue further. Yep. Okay. Mhmm. Yeah. So what I'm what I'll be doing is I'm going to send you an email shortly, Good. then just response to that email along with a, like, a picture or screenshot of the error message that you're receiving when accessing the application or website. Okay. Okay. No problem. Okay. We'll Okay. send Just you send that me one. yeah. Do you need my email address or you already have it? Actually, we already have your email on our end, but just to confirm, hang on. Let me just check. Am I speaking with Toni Yep. Nguyen? Correct. Mhmm. And the e your email is tony underscore Nguyen Yep. 1994@hotmail.com. Yep. Correct. Okay. We'll send you one then. Thank you. Bye for Thank now. you. Bye.","start_word":28,"end_word":289,"sentiment":"neutral","sentiment_score":-0.04162580147385597}],"average":{"sentiment":"neutral","sentiment_score":-0.013056812503121115}}}}