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The agent mentions they are about to leave on the plane and will appreciate the call, but the customer declines again and ends the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Yes. Speaking. Yes. Hi. Good afternoon, Pierre. Yes. Speaking. Yeah. 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Have a great day. Bye bye.","start_word":67,"end_word":76,"sentiment":"neutral","sentiment_score":-0.08206850290298462}],"average":{"sentiment":"neutral","sentiment_score":-0.07960369473411924}}}}