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Sorry. Who's this calling? Oh, yeah. Yeah.\n\nYes. That's correct. We're we're not due to connect the service until Monday. Okay. Thanks so much.\n\nBye. 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Hello. Good afternoon. This is Maureen from\n\nChannel 1: Hello?\n\nChannel 0: Airtel tech support. Am I speaking with Lily Robbins?\n\nChannel 1: Sorry. Who's this calling?\n\nChannel 0: This is from Airtel Australia.\n\nChannel 1: Oh, yeah. Yeah. Yes. That's\n\nChannel 0: Yeah.\n\nChannel 1: correct.\n\nChannel 0: And yeah. Because we're checking your account right now, and it seems that the router has been delivered, but the service is still offline. Just checking in to see if you're experiencing any technical issues or if you need assistance setting it\n\nChannel 1: We're\n\nChannel 0: up.\n\nChannel 1: we're not due to connect the service until Monday.\n\nChannel 0: Okay. I see. Okay. Just give us a callback then on Monday if you need\n\nChannel 1: Okay.\n\nChannel 0: assistance.\n\nChannel 1: Thanks so much.\n\nChannel 0: Okay. Thank you. Also, bye. Have a great day.\n\nChannel 1: Bye. 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The representative offered assistance on Monday and said they will call back if Lily needs help setting up the service. The call ended with pleasantries and goodbyes."},"intents":{"segments":[{"text":"Because we're checking your account right now, and it seems that the router has been delivered, but the service is still offline. Just checking in to see if you're experiencing any technical issues or if you need assistance setting it We're up.","start_word":36,"end_word":77,"intents":[{"intent":"Check account","confidence_score":0.13453755}]},{"text":"we're not due to connect the service until Monday. Okay. I see.","start_word":78,"end_word":89,"intents":[{"intent":"Connect router","confidence_score":0.6028248}]},{"text":"Just give us a callback then on Monday if you need Okay. assistance.","start_word":91,"end_word":103,"intents":[{"intent":"Request callback","confidence_score":0.34033677}]}]},"sentiments":{"segments":[{"text":"Yes. Hello. Good afternoon. 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