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This is regarding your Internet service. Yeah. The Wi Fi. May I just know if the router is switched on? Sure. Okay. Yeah. Okay. Is the router's light blinking? Okay. Let's just wait for it to disable. Yeah. Is the router still connected to the NTT box on the one port, w a n port in the back of your router? Yep. Okay. That's correct. Mhmm. Okay. Mhmm. That Might be besides the reset button. It says on and off. Okay. That's a different one. Okay. Sure. Yes. No worries. Okay. Okay. Let's see. Actually, not yet. Because we're trying to check, yeah, if we have the right credentials because it should be match there should be username and password entered at the router's interface that should be matched what's on our system. So if that doesn't match, we cannot establish the connection right now. We need to log in to the router's interface and enter these credentials. Yeah. If ever, I'll walk you through it. If ever, I'll walk you through it, how to enter it. Okay. Upon checking here, it's showing online now. Unlike before, it's offline. Can we try to use the Internet? First, to double check can we try to use the Internet? First, to just double check if it's working now. Sure. Yeah. Okay. Great. If you run into any issues or have more questions, feel free to give us a call anytime. Yeah. You're welcome. Bye. 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Good morning. This is Maureen from Erso tech support. Am I speaking with Prakash Prakash Wise? Yeah.\n\nJust wanted to ask if the router is switched on right now. This is regarding your Internet service. Yeah. The Wi Fi. May I just know if the router is switched on?\n\nSure. Okay. Yeah. Okay. Is the router's light blinking?\n\nOkay. Let's just wait for it to disable. Yeah. Is the router still connected to the NTT box on the one port, w a n port in the back of your router? Yep.\n\nOkay. That's correct. Mhmm. Okay. Mhmm.\n\nThat Might be besides the reset button. It says on and off. Okay. That's a different one. Okay.\n\nSure. Yes. No worries. Okay. Okay.\n\nLet's see. Actually, not yet. Because we're trying to check, yeah, if we have the right credentials because it should be match there should be username and password entered at the router's interface that should be matched what's on our system. So if that doesn't match, we cannot establish the connection right now. We need to log in to the router's interface and enter these credentials.\n\nYeah. If ever, I'll walk you through it. If ever, I'll walk you through it, how to enter it. Okay. Upon checking here, it's showing online now.\n\nUnlike before, it's offline. Can we try to use the Internet? First, to double check can we try to use the Internet? First, to just double check if it's working now. Sure.\n\nYeah. Okay. Great. If you run into any issues or have more questions, feel free to give us a call anytime. Yeah.\n\nYou're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.8,"sentiment":"neutral","sentiment_score":0.1579703688621521},{"text":"Good morning.","start":2.8,"end":3.52,"sentiment":"positive","sentiment_score":0.42764490842819214},{"text":"This is Maureen from Erso tech support.","start":3.52,"end":5.94,"sentiment":"neutral","sentiment_score":0.3037948863846915},{"text":"Am I speaking with Prakash Prakash Wise?","start":6.72,"end":9.86,"sentiment":"neutral","sentiment_score":0.14069279815469468},{"text":"Yeah.","start":12.0,"end":12.5,"sentiment":"neutral","sentiment_score":0.07761391252279282}],"sentiment":"neutral","sentiment_score":0.2334604383342796,"num_words":18,"start":2.32,"end":12.5},{"sentences":[{"text":"Just wanted to ask if the router is switched on right now.","start":12.955,"end":17.295,"sentiment":"neutral","sentiment_score":0.028076163415486615},{"text":"This is regarding your Internet 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Correct. Sorry? The Wi Fi? Yeah. Yeah. Yeah. Okay. Give me two secs. Yep. That's on. Hello? It is blinking. Yes. Okay. Yes. It is connected to what is this? Sorry. WAN, w a n. Yep. What is that? Mhmm. I can't see the light flashing, actually. I don't know why. On the router, it is connected to the main port. I can't see the on button at all. I mean, where would that be? Could you tell me where that could be in the router? Because on the router, I can't see any push button at all. Oh, hang on. Nope. That is not the one. I found the button. I thought it was working, but it's not. The button is actually saying what is this button saying? WPS Wi Fi slash Wi Fi. Yeah. That's the reset button. Correct. That's the reset one, but I can't see anything beyond this button at all. Goodness sake. You can't see any other button. Just give me two seconds. Give me two seconds. I'm just trying to get hold of the switch. Just bear with me. Yep. The light's flashing now. Give give me a little bit of minute. I just turned the switch on. It's actually very higher on the room, so I could not even see the switch was turned off. Can you see the signal coming? I don't know if you could see on your end. Yeah. It it is. I think it's Sorry? Yeah. Sure. Give me two seconds. I'm just gonna click the picture of this thing. Okay. Alright. It's showing. Alright. I can see some light more light flashing now. There's also a red light flashing on the Rialta. It's already asking me if I wanted to join the TP. Yeah. Sorry? Yep. Give me two seconds. Give me give me two seconds. Yes. It's working. Hello? Sure. No worries. Thank you. Thanks. Bye. You too. 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Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":10.48,"end":10.8,"sentiment":"neutral","sentiment_score":0.13520637154579165},{"text":"Correct.","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.1573212742805481},{"text":"Sorry?","start":18.005,"end":18.505,"sentiment":"neutral","sentiment_score":-0.0077092405408620834},{"text":"The Wi 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slash Wi Fi.","start":225.87,"end":229.17,"sentiment":"neutral","sentiment_score":-0.034627630996207394},{"text":"Yeah.","start":231.23,"end":231.54999,"sentiment":"neutral","sentiment_score":-0.03933979570865631},{"text":"That's the reset button.","start":231.54999,"end":232.84999,"sentiment":"neutral","sentiment_score":-0.056613282300531864},{"text":"Correct.","start":232.90999,"end":233.40999,"sentiment":"neutral","sentiment_score":-0.032567158341407776},{"text":"That's the reset one, but I can't see anything beyond this button at all.","start":235.725,"end":241.825,"sentiment":"neutral","sentiment_score":-0.2078146173485688}],"sentiment":"neutral","sentiment_score":-0.13136655815805381,"num_words":26,"start":225.87,"end":241.825},{"sentences":[{"text":"Goodness sake.","start":243.245,"end":244.30501,"sentiment":"neutral","sentiment_score":0.008690545335412025},{"text":"You can't see any other 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Rialta.","start":416.91998,"end":419.74,"sentiment":"neutral","sentiment_score":0.01232632270289792},{"text":"It's already asking me if I wanted to join the TP.","start":426.18503,"end":429.165,"sentiment":"neutral","sentiment_score":0.009920047342099926},{"text":"Yeah.","start":435.14502,"end":435.64502,"sentiment":"neutral","sentiment_score":0.019286656752228737},{"text":"Sorry?","start":440.5,"end":441.0,"sentiment":"neutral","sentiment_score":-0.013556001707911491},{"text":"Yep.","start":444.9,"end":445.4,"sentiment":"neutral","sentiment_score":0.044376205652952194}],"sentiment":"neutral","sentiment_score":0.01174627329506304,"num_words":23,"start":416.91998,"end":445.4},{"sentences":[{"text":"Give me two seconds.","start":445.46,"end":446.52,"sentiment":"neutral","sentiment_score":0.03753729537129402},{"text":"Give me give me two 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you.","start":490.115,"end":490.775,"sentiment":"positive","sentiment_score":0.4704025983810425},{"text":"Thanks.","start":491.395,"end":491.895,"sentiment":"positive","sentiment_score":0.5067888498306274},{"text":"Bye.","start":492.275,"end":492.775,"sentiment":"neutral","sentiment_score":0.180683434009552}],"sentiment":"positive","sentiment_score":0.35057274997234344,"num_words":7,"start":488.835,"end":492.775},{"sentences":[{"text":"You too.","start":493.475,"end":494.035,"sentiment":"positive","sentiment_score":0.6289242208003998},{"text":"Bye.","start":494.035,"end":494.535,"sentiment":"neutral","sentiment_score":-0.08141300082206726}],"sentiment":"positive","sentiment_score":0.3921451469262441,"num_words":3,"start":493.475,"end":494.535}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erso tech support. Am I speaking with Prakash Prakash Wise?\n\nChannel 1: Yes. Correct.\n\nChannel 0: Yeah. Just wanted to ask if the router is switched on right now.\n\nChannel 1: Sorry?\n\nChannel 0: This is regarding your Internet\n\nChannel 1: The Wi\n\nChannel 0: service.\n\nChannel 1: Fi? Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: The Wi Fi. May I just know if the router is switched on?\n\nChannel 1: Okay. Give me two secs.\n\nChannel 0: Sure.\n\nChannel 1: Yep. That's on. Hello?\n\nChannel 0: Okay. Yeah. Okay. Is the router's light blinking?\n\nChannel 1: It is blinking. Yes.\n\nChannel 0: Okay. Let's just wait for it to disable.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Is the router still connected to the\n\nChannel 1: Yes.\n\nChannel 0: NTT box on the one port, w a n port in the back of your router?\n\nChannel 1: It is connected to what is this? Sorry. WAN, w a n.\n\nChannel 0: Yep. Okay. That's correct.\n\nChannel 1: Yep. What\n\nChannel 0: Mhmm.\n\nChannel 1: is that? Mhmm. I can't see the light flashing,\n\nChannel 0: Okay.\n\nChannel 1: actually. I don't know why. On the router, it is connected to the main port. I can't see the on button at all. I mean, where would that be?\n\nCould you tell me where that could be in the router? Because on the router, I can't see any push button at all. Oh, hang on.\n\nChannel 0: Mhmm.\n\nChannel 1: Nope. That is not the one. I found the button. I thought it was working,\n\nChannel 0: That\n\nChannel 1: but it's not.\n\nChannel 0: Might be besides the reset button. It says on and off.\n\nChannel 1: The button is actually saying what is this button saying? WPS Wi Fi slash Wi Fi.\n\nChannel 0: Okay. That's a different\n\nChannel 1: Yeah.\n\nChannel 0: one.\n\nChannel 1: That's the reset button. Correct. That's the reset one, but I can't see anything beyond this button at all. Goodness sake. You can't see any other button.\n\nJust give me two seconds.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Give me two seconds. I'm just trying to get hold of the switch. Just bear with me.\n\nChannel 0: Yes. No worries.\n\nChannel 1: Yep. The light's flashing now. Give give me a little bit of minute. I just turned the switch on. It's actually very higher on the room, so I could not even see the switch was\n\nChannel 0: Okay.\n\nChannel 1: turned off.\n\nChannel 0: Okay. Let's see.\n\nChannel 1: Can you see the signal coming? I don't know if you could see on your end.\n\nChannel 0: Actually, not yet.\n\nChannel 1: Yeah. It\n\nChannel 0: Because\n\nChannel 1: it\n\nChannel 0: we're\n\nChannel 1: is. I think it's\n\nChannel 0: trying to check, yeah, if we have the right credentials because it should be match there should be username and password entered at the router's interface that should be matched what's on our system. So if that doesn't match, we cannot establish the connection right now. We need to log in to the router's interface and enter these credentials. Yeah. If ever, I'll walk you through it.\n\nChannel 1: Sorry?\n\nChannel 0: If ever, I'll walk you through it,\n\nChannel 1: Yeah. Sure.\n\nChannel 0: how to enter it.\n\nChannel 1: Give me two seconds. I'm just gonna click the picture of this thing. Okay. Alright. It's showing.\n\nAlright. I can see some light more light flashing now. There's also a red light flashing on the Rialta.\n\nChannel 0: Okay.\n\nChannel 1: It's already asking me if I wanted to join the TP.\n\nChannel 0: Upon checking here, it's showing online now. Unlike before, it's offline.\n\nChannel 1: Yeah.\n\nChannel 0: Can we try to use the Internet?\n\nChannel 1: Sorry?\n\nChannel 0: First, to double check can we try to use the Internet?\n\nChannel 1: Yep. Give\n\nChannel 0: First,\n\nChannel 1: me two seconds.\n\nChannel 0: to just double check if it's working\n\nChannel 1: Give\n\nChannel 0: now.\n\nChannel 1: me give me two seconds.\n\nChannel 0: Sure.\n\nChannel 1: Yes. It's working. Hello?\n\nChannel 0: Yeah. Okay. Great. If you run into any issues or have more questions, feel free to give us a call anytime.\n\nChannel 1: Sure. No worries. Thank you.\n\nChannel 0: Yeah. You're welcome.\n\nChannel 1: Thanks.\n\nChannel 0: Bye.\n\nChannel 1: Bye.\n\nChannel 0: Have a great day.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.8,"sentiment":"neutral","sentiment_score":0.1579703688621521},{"text":"Good morning.","start":2.8,"end":3.52,"sentiment":"positive","sentiment_score":0.42764490842819214},{"text":"This is Maureen from Erso tech support.","start":3.52,"end":5.94,"sentiment":"neutral","sentiment_score":0.3037948863846915},{"text":"Am I speaking with Prakash Prakash 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welcome.","start":491.13092,"end":491.8709,"sentiment":"positive","sentiment_score":0.4811958819627762}],"sentiment":"positive","sentiment_score":0.42508789896965027,"channel":0,"num_words":3,"start":490.73093,"end":491.8709},{"sentences":[{"text":"Thanks.","start":491.395,"end":491.895,"sentiment":"positive","sentiment_score":0.5067888498306274}],"sentiment":"positive","sentiment_score":0.5067888498306274,"channel":1,"num_words":1,"start":491.395,"end":491.895},{"sentences":[{"text":"Bye.","start":491.93094,"end":492.41092,"sentiment":"neutral","sentiment_score":0.329528272151947}],"sentiment":"neutral","sentiment_score":0.329528272151947,"channel":0,"num_words":1,"start":491.93094,"end":492.41092},{"sentences":[{"text":"Bye.","start":492.275,"end":492.775,"sentiment":"neutral","sentiment_score":0.180683434009552}],"sentiment":"neutral","sentiment_score":0.180683434009552,"channel":1,"num_words":1,"start":492.275,"end":492.775},{"sentences":[{"text":"Have a great day.","start":492.41092,"end":493.39093,"sentiment":"positive","sentiment_score":0.8071772456169128}],"sentiment":"positive","sentiment_score":0.8071772456169128,"channel":0,"num_words":4,"start":492.41092,"end":493.39093},{"sentences":[{"text":"You too.","start":493.475,"end":494.035,"sentiment":"positive","sentiment_score":0.6289242208003998},{"text":"Bye.","start":494.035,"end":494.535,"sentiment":"neutral","sentiment_score":-0.08141300082206726}],"sentiment":"positive","sentiment_score":0.3921451469262441,"channel":1,"num_words":3,"start":493.475,"end":494.535}]},"summary":{"result":"success","short":"A representative from Erso tech support called Saindra regarding his internet service. The representative asked Saindra about his router and if it was connected to the main port. The representative checked the router and found that it was working, but they couldn't connect Saindra to the internet. The call ended with the representative offering further assistance if needed."},"intents":{"segments":[{"text":"Just wanted to ask if the router is switched on right now. Sorry?","start_word":20,"end_word":32,"intents":[{"intent":"Check router status","confidence_score":0.41316476}]},{"text":"It Because it we're is. I think it's trying to check, yeah, if we have the right credentials because it should be match there should be username and password entered at the router's interface that should be matched what's on our system. So if that doesn't match, we cannot establish the connection right now. We need to log in to the router's interface and enter these credentials. Yeah.","start_word":367,"end_word":434,"intents":[{"intent":"Troubleshoot router connection","confidence_score":0.10660719}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1579703688621521},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.4208395481109619},{"text":"This is Maureen from Erso tech support. Am I speaking with Prakash Prakash Wise? Yes. Correct. Yeah. Just wanted to ask if the router is switched on right now. Sorry? This is regarding your Internet The Wi service. Fi? Yeah. Yeah. Yeah. Yeah. The Wi Fi. May I just know if the router is switched on? Okay. Give me two secs. Sure. Yep. That's on. Hello? Okay. Yeah. Okay. Is the router's light blinking? It is blinking. Yes. Okay. Let's just wait for it to disable. Okay. Yeah. Is the router still connected to the Yes. NTT box on the one port, w a n port in the back of your router? It is connected to what is this? Sorry. WAN, w a n. Yep. Okay. That's correct. Yep. What Mhmm. is that? Mhmm. I can't see the light flashing, Okay. actually. I don't know why. On the router, it is connected to the main port. I can't see the on button at all. I mean, where would that be? Could you tell me where that could be in the router? Because on the router, I can't see any push button at all. Oh, hang on. Mhmm. Nope. That is not the one. I found the button. I thought it was working, That but it's not. Might be besides the reset button. It says on and off. The button is actually saying what is this button saying? WPS Wi Fi slash Wi Fi. Okay. That's a different Yeah. one. That's the reset button. Correct. That's the reset one, but I can't see anything beyond this button at all. Goodness sake. You can't see any other button. Just give me two seconds. Okay. Sure. Give me two seconds. I'm just trying to get hold of the switch. Just bear with me. Yes. No worries. Yep. The light's flashing now. Give give me a little bit of minute. I just turned the switch on. It's actually very higher on the room, so I could not even see the switch was Okay. turned off. Okay. Let's see. Can you see the signal coming? I don't know if you could see on your end. Actually, not yet. Yeah. It Because it we're is. I think it's trying to check, yeah, if we have the right credentials because it should be match there should be username and password entered at the router's interface that should be matched what's on our system. So if that doesn't match, we cannot establish the connection right now. We need to log in to the router's interface and enter these credentials. Yeah. If ever, I'll walk you through it. Sorry? If ever, I'll walk you through it, Yeah. Sure. how to enter it. Give me two seconds. I'm just gonna click the picture of this thing. Okay. Alright. It's showing. Alright. I can see some light more light flashing now. There's also a red light flashing on the Rialta. Okay. It's already asking me if I wanted to join the TP. Upon checking here, it's showing online now. Unlike before, it's offline. Yeah. Can we try to use the Internet? Sorry? First, to double check can we try to use the Internet? Yep. Give First, me two seconds. to just double check if it's working Give now. me give me two seconds. Sure. Yes. It's working. Hello? Yeah. Okay.","start_word":3,"end_word":561,"sentiment":"neutral","sentiment_score":-0.027829676706590464},{"text":"Great.","start_word":562,"end_word":562,"sentiment":"positive","sentiment_score":0.4653340280056},{"text":"If you run into any issues or have more questions, feel free to give us a call anytime. Sure. No worries.","start_word":563,"end_word":583,"sentiment":"neutral","sentiment_score":0.31222549080848694},{"text":"Thank you.","start_word":584,"end_word":585,"sentiment":"positive","sentiment_score":0.4518696665763855},{"text":"Yeah.","start_word":586,"end_word":586,"sentiment":"neutral","sentiment_score":0.31287193298339844},{"text":"You're welcome. Thanks.","start_word":587,"end_word":589,"sentiment":"positive","sentiment_score":0.4818909168243408},{"text":"Bye. Bye.","start_word":590,"end_word":591,"sentiment":"neutral","sentiment_score":0.28489693999290466},{"text":"Have a great day. You too. Bye.","start_word":592,"end_word":598,"sentiment":"positive","sentiment_score":0.648431658744812}],"average":{"sentiment":"neutral","sentiment_score":0.0022317674072873947}}}}