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day.","start":91.46,"end":92.44,"sentiment":"positive","sentiment_score":0.5906276404857635}],"sentiment":"positive","sentiment_score":0.5312375213418689,"channel":0,"num_words":7,"start":90.42,"end":92.44},{"sentences":[{"text":"Okay.","start":92.649994,"end":93.149994,"sentiment":"neutral","sentiment_score":0.2112939655780792},{"text":"Bye.","start":93.28999,"end":93.78999,"sentiment":"neutral","sentiment_score":0.131489560008049}],"sentiment":"neutral","sentiment_score":0.17139176279306412,"channel":1,"num_words":2,"start":92.649994,"end":93.78999}]},"summary":{"result":"success","short":"A customer named John Spiller called to check on the internet connection and the agent, Maureen, asked for his name and whether he had internet access since Friday. She checked and confirmed that John had no internet since then and advised him to power cycle his modem four times to fix the issue. The call ended with the agent offering further assistance if needed and wishing John a good day."},"intents":{"segments":[{"text":"I just wanted to check-in because you mentioned and you have no Internet since Friday. Just Yeah.","start_word":34,"end_word":50,"intents":[{"intent":"Check-in","confidence_score":0.7411654}]},{"text":"May I know what the what the troubleshooting steps that you Yeah. do?","start_word":63,"end_word":75,"intents":[{"intent":"Troubleshooting","confidence_score":0.69891465}]},{"text":"The yeah.","start_word":83,"end_word":84,"intents":[{"intent":"Power cycle","confidence_score":0.21558309}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good afternoon. Sorry. Good morning. This is Maureen Good morning. from. Yes. Yeah. Hello? Am I speaking with, yeah, am I speaking with John Spiller? You are. Yes. You Yeah. are. I just wanted to check-in because you mentioned and you have no Internet since Friday. Just Yeah. wanted No. to check-in if Yes. No. It's all working fine. okay. May I know what the what the troubleshooting steps that you Yeah. do? The Did you just power cycle it? The yeah. the one that Yeah. We I end up told doing you? that. We we have to do it for about four times. And then it finally what it was, it was the NBN box that that wasn't sending the message through. Sorry? It was the n NBN? A net yeah. Network team? Yeah. The the NBN modem. Mhmm. Okay. I see. But it's all good now? It's It's all working good. now? Yep. It's Mhmm. all working fine. Okay. Sure. If you're in any issues, just give us a callback again so we can assist if ever. No worries.","start_word":0,"end_word":183,"sentiment":"neutral","sentiment_score":0.026896435767412186},{"text":"Thank you. You're welcome. Bye. Have a great day.","start_word":184,"end_word":192,"sentiment":"positive","sentiment_score":0.4883768856525421},{"text":"Okay. Bye.","start_word":193,"end_word":194,"sentiment":"neutral","sentiment_score":0.1895427256822586}],"average":{"sentiment":"neutral","sentiment_score":0.05585428703588786}}}}