{"metadata":{"transaction_key":"deprecated","request_id":"d8542ca4-b95a-4951-ae49-e17b4b13b2ae","sha256":"5a6a3b0f7cefaab2b30b333ed9433216c3b018a33c20f949349232caacb5838e","created":"2026-03-26T01:03:14.298Z","duration":83.01594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":194,"output_tokens":65},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":215,"output_tokens":215},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":215,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"The person you've called is not available. I can let them know you called by sending a text message with your phone number. If you don't want to send a text, hang up before the tone, and you won't be charged. Standard call charges apply if you proceed. Your number, 61736679841, will be sent in a text message to the person you called with the date and time of your call. If you wish to leave an alternative number, please press the hash key. Otherwise, simply hang up now. After the tone, please enter your number including the area code followed by the hash key. You entered 1300160796. If this is correct and you wish to send the number in a text message, press the hash key. Or to change the number hi. Thank you. Your number 1300160796, will be sent in a text message to the person you called with the date and time of your call. Thanks for calling. 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e person you've called is not available. I can let them know you called by sending a text message with your phone number. If you don't want to send a text, hang up before the tone, and you won't be charged. Standard call charges apply if you proceed. Your number, 61736679841, will be sent in a text message to the person you called with the date and time of your call.\n\nIf you wish to leave an alternative number, please press the hash key. Otherwise, simply hang up now. After the tone, please enter your number including the area code followed by the hash key. You entered 1300160796. If this is correct and you wish to send the number in a text message, press the hash key.\n\nOr to change the number hi. Thank you. Your number 1300160796, will be sent in a text message to the person you called with the date and time of your call. Thanks for calling. Goodbye.","paragraphs":[{"sentences":[{"text":"The person you've called is not available.","start":1.92,"end":3.78,"sentiment":"negative","sentiment_score":-0.45559909088271006},{"text":"I can let them know you called by sending a text message with your phone number.","start":4.0,"end":7.52,"sentiment":"neutral","sentiment_score":-0.06694044219329953},{"text":"If you don't want to send a text, hang up before the tone, and you won't be charged.","start":7.52,"end":11.46,"sentiment":"neutral","sentiment_score":-0.23473770999246174},{"text":"Standard call charges apply if you proceed.","start":11.5199995,"end":13.78,"sentiment":"neutral","sentiment_score":-0.2031424811908177},{"text":"Your number, 61736679841, will be sent in a text message to the person you called with the date and time of your call.","start":14.559999,"end":29.335,"sentiment":"neutral","sentiment_score":-0.007499052130657694}],"sentiment":"neutral","sentiment_score":-0.14197176138699893,"num_words":71,"start":1.92,"end":29.335},{"sentences":[{"text":"If you wish to leave an alternative number, please press the hash key.","start":29.335,"end":32.75,"sentiment":"neutral","sentiment_score":-0.0495677745113006},{"text":"Otherwise, simply hang up now.","start":32.81,"end":34.59,"sentiment":"neutral","sentiment_score":-0.05653583705425262},{"text":"After the tone, please enter your number including the area code followed by the hash key.","start":35.13,"end":39.870003,"sentiment":"neutral","sentiment_score":-0.0022376622073352337},{"text":"You entered 1300160796.","start":50.185,"end":59.989998,"sentiment":"neutral","sentiment_score":0.00910461942354838},{"text":"If this is correct and you wish to send the number in a text message, press the hash key.","start":60.21,"end":64.85,"sentiment":"neutral","sentiment_score":0.029434218120418097}],"sentiment":"neutral","sentiment_score":-0.006719622262088316,"num_words":56,"start":29.335,"end":64.85},{"sentences":[{"text":"Or to change the number hi.","start":64.85,"end":66.53,"sentiment":"neutral","sentiment_score":-0.0076982394481698675},{"text":"Thank you.","start":66.53,"end":67.25,"sentiment":"positive","sentiment_score":0.34119759500026703},{"text":"Your number 1300160796, will be sent in a text message to the person you called with the date and time of your call.","start":67.25,"end":81.235,"sentiment":"neutral","sentiment_score":0.08616301708895227},{"text":"Thanks for calling.","start":81.235,"end":82.115,"sentiment":"neutral","sentiment_score":0.23680996398131052},{"text":"Goodbye.","start":82.115,"end":82.615,"sentiment":"neutral","sentiment_score":0.028487855568528175}],"sentiment":"neutral","sentiment_score":0.09591065411056791,"num_words":35,"start":64.85,"end":82.615}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you've called is not available. I can let them know you called by sending a text message with your phone number. If you don't want to send a text, hang up before the tone, and you won't be charged. Standard call charges apply if you proceed. Your number, 61736679841, will be sent in a text message to the person you called with the date and time of your call.\n\nIf you wish to leave an alternative number, please press the hash key. Otherwise, simply hang up now. After the tone, please enter your number including the area code followed by the hash key. You entered 1300160796. If this is correct and you wish to send the number in a text message, press the hash key.\n\nOr to change the number hi. Thank you. Your number 1300160796, will be sent in a text message to the person you called with the date and time of your call. Thanks for calling. Goodbye.","paragraphs":[{"sentences":[{"text":"The person you've called is not available.","start":1.92,"end":3.78,"sentiment":"negative","sentiment_score":-0.45559909088271006},{"text":"I can let them know you called by sending a text message with your phone number.","start":4.0,"end":7.52,"sentiment":"neutral","sentiment_score":-0.06694044219329953},{"text":"If you don't want to send a text, hang up before the tone, and you won't be charged.","start":7.52,"end":11.46,"sentiment":"neutral","sentiment_score":-0.23473770999246174},{"text":"Standard call charges apply if you proceed.","start":11.5199995,"end":13.78,"sentiment":"neutral","sentiment_score":-0.2031424811908177},{"text":"Your number, 61736679841, will be sent in a text message to the person you called with the date and time of your call.","start":14.559999,"end":29.335,"sentiment":"neutral","sentiment_score":-0.007499052130657694}],"sentiment":"neutral","sentiment_score":-0.14197176138699893,"channel":1,"num_words":71,"start":1.92,"end":29.335},{"sentences":[{"text":"If you wish to leave an alternative number, please press the hash key.","start":29.335,"end":32.75,"sentiment":"neutral","sentiment_score":-0.0495677745113006},{"text":"Otherwise, simply hang up now.","start":32.81,"end":34.59,"sentiment":"neutral","sentiment_score":-0.05653583705425262},{"text":"After the tone, please enter your number including the area code followed by the hash key.","start":35.13,"end":39.870003,"sentiment":"neutral","sentiment_score":-0.0022376622073352337},{"text":"You entered 1300160796.","start":50.185,"end":59.989998,"sentiment":"neutral","sentiment_score":0.00910461942354838},{"text":"If this is correct and you wish to send the number in a text message, press the hash key.","start":60.21,"end":64.85,"sentiment":"neutral","sentiment_score":0.029434218120418097}],"sentiment":"neutral","sentiment_score":-0.006719622262088316,"channel":1,"num_words":56,"start":29.335,"end":64.85},{"sentences":[{"text":"Or to change the number hi.","start":64.85,"end":66.53,"sentiment":"neutral","sentiment_score":-0.0076982394481698675},{"text":"Thank you.","start":66.53,"end":67.25,"sentiment":"positive","sentiment_score":0.34119759500026703},{"text":"Your number 1300160796, will be sent in a text message to the person you called with the date and time of your call.","start":67.25,"end":81.235,"sentiment":"neutral","sentiment_score":0.08616301708895227},{"text":"Thanks for calling.","start":81.235,"end":82.115,"sentiment":"neutral","sentiment_score":0.23680996398131052},{"text":"Goodbye.","start":82.115,"end":82.615,"sentiment":"neutral","sentiment_score":0.028487855568528175}],"sentiment":"neutral","sentiment_score":0.09591065411056791,"channel":1,"num_words":35,"start":64.85,"end":82.615}]},"summary":{"result":"success","short":"The caller is informed by the automated system that the person they are trying to reach is not available and they can leave a message by text or by pressing hash. The system also provides options for sending the number in a text message or changing the number. The call ends with the system thanking the caller and saying goodbye."},"intents":{"segments":[{"text":"I can let them know you called by sending a text message with your phone number.","start_word":7,"end_word":22,"intents":[{"intent":"Notify caller about text message","confidence_score":0.04073466}]}]},"sentiments":{"segments":[{"text":"The person you've called is not available.","start_word":0,"end_word":6,"sentiment":"negative","sentiment_score":-0.4364438056945801},{"text":"I can let them know you called by sending a text message with your phone number. If you don't want to send a text, hang up before the tone, and you won't be charged. Standard call charges apply if you proceed. Your number, 61736679841, will be sent in a text message to the person you called with the date and time of your call. If you wish to leave an alternative number, please press the hash key. Otherwise, simply hang up now. After the tone, please enter your number including the area code followed by the hash key. You entered 1300160796. If this is correct and you wish to send the number in a text message, press the hash key. Or to change the number hi.","start_word":7,"end_word":132,"sentiment":"neutral","sentiment_score":-0.05648477375507355},{"text":"Thank you.","start_word":133,"end_word":134,"sentiment":"positive","sentiment_score":0.35005173087120056},{"text":"Your number 1300160796, will be sent in a text message to the person you called with the date and time of your call. Thanks for calling. Goodbye.","start_word":135,"end_word":161,"sentiment":"neutral","sentiment_score":0.09988683462142944}],"average":{"sentiment":"neutral","sentiment_score":-0.04157422087913336}}}}