{"metadata":{"transaction_key":"deprecated","request_id":"019ed40b-718c-7182-803d-6d968f8e75a4","sha256":"012b5a246f4c00894d4a079dc669ebd19c70ed7c25791cd3d5aeb7f215a58abb","created":"2026-06-17T05:26:21.804Z","duration":46.511936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":63,"output_tokens":30},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":69,"output_tokens":69},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":69,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Recorded Jamie from Cloud Solution IT.","confidence":0.9030057,"words":[{"word":"recorded","start":1.8399999,"end":2.32,"confidence":0.47130263,"punctuated_word":"Recorded","sentiment":"neutral","sentiment_score":0.0045934561640024185},{"word":"jamie","start":6.24,"end":6.74,"confidence":0.9543505,"punctuated_word":"Jamie","sentiment":"neutral","sentiment_score":0.08316303044557571},{"word":"from","start":6.96,"end":7.2799997,"confidence":0.98580605,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0806671530008316},{"word":"cloud","start":7.2799997,"end":7.68,"confidence":0.64098954,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.09726687520742416},{"word":"solution","start":7.68,"end":8.18,"confidence":0.9030057,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.103242889046669},{"word":"it","start":8.32,"end":8.82,"confidence":0.96268344,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.09498760104179382}],"paragraphs":{"transcript":"\nRecorded Jamie from Cloud Solution IT.","paragraphs":[{"sentences":[{"text":"Recorded Jamie from Cloud Solution IT.","start":1.8399999,"end":8.82,"sentiment":"neutral","sentiment_score":0.07732016748438279}],"sentiment":"neutral","sentiment_score":0.07732016748438279,"num_words":6,"start":1.8399999,"end":8.82}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Jamie. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":0.9998981,"words":[{"word":"hi","start":0.24,"end":0.48,"confidence":0.9819188,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.024890128523111343},{"word":"if","start":0.48,"end":0.79999995,"confidence":0.9987313,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.011380226351320744},{"word":"you","start":0.79999995,"end":1.04,"confidence":0.99994886,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007688564248383045},{"word":"record","start":1.04,"end":1.4399999,"confidence":0.99941266,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.002777126617729664},{"word":"your","start":1.4399999,"end":1.5999999,"confidence":0.99941957,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.009671433828771114},{"word":"name","start":1.5999999,"end":1.8399999,"confidence":0.99996936,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.012451586313545704},{"word":"and","start":1.8399999,"end":2.1599998,"confidence":0.99874747,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.006573145277798176},{"word":"reason","start":2.1599998,"end":2.48,"confidence":0.99993074,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.012197691947221756},{"word":"for","start":2.48,"end":2.72,"confidence":0.999701,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01042926125228405},{"word":"calling","start":2.72,"end":3.22,"confidence":0.9990978,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.0025796107947826385},{"word":"i'll","start":3.4399998,"end":3.6799998,"confidence":0.99985456,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.015550248324871063},{"word":"see","start":3.6799998,"end":3.84,"confidence":0.9999721,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.015055637806653976},{"word":"if","start":3.84,"end":4.0,"confidence":0.9999567,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.01696344092488289},{"word":"this","start":4.0,"end":4.16,"confidence":0.9999367,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.004264840856194496},{"word":"person","start":4.16,"end":4.56,"confidence":0.9999404,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.014331234619021416},{"word":"is","start":4.56,"end":4.72,"confidence":0.9998975,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.009670652449131012},{"word":"available","start":4.72,"end":5.22,"confidence":0.99974245,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.016718871891498566},{"word":"thanks","start":14.295,"end":14.615001,"confidence":0.75793374,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6212345957756042},{"word":"jamie","start":14.615001,"end":15.115001,"confidence":0.99187684,"punctuated_word":"Jamie.","sentiment":"positive","sentiment_score":0.5272756814956665},{"word":"please","start":15.415,"end":15.815001,"confidence":0.99990225,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.06122301518917084},{"word":"stay","start":15.815001,"end":16.055,"confidence":0.9999285,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.004022762179374695},{"word":"on","start":16.055,"end":16.215,"confidence":0.9999455,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05261343717575073},{"word":"the","start":16.215,"end":16.375,"confidence":0.9998932,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16281446814537048},{"word":"line","start":16.375,"end":16.875,"confidence":0.9998159,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.03782567381858826},{"word":"i'm","start":38.356937,"end":38.676937,"confidence":0.99723524,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3812797963619232},{"word":"sorry","start":38.676937,"end":39.156937,"confidence":0.97853446,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4015375077724457},{"word":"this","start":39.156937,"end":39.396935,"confidence":0.9998981,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6378834247589111},{"word":"person","start":39.396935,"end":39.716938,"confidence":0.99997306,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5849496722221375},{"word":"is","start":39.716938,"end":39.876938,"confidence":0.9999827,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5324227213859558},{"word":"not","start":39.876938,"end":40.116936,"confidence":0.99998116,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.49674224853515625},{"word":"available","start":40.116936,"end":40.616936,"confidence":0.9998617,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4751397967338562},{"word":"if","start":40.996937,"end":41.23694,"confidence":0.9997124,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2821366786956787},{"word":"you","start":41.23694,"end":41.316936,"confidence":0.99996376,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16462740302085876},{"word":"would","start":41.316936,"end":41.55694,"confidence":0.9999926,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.1851833015680313},{"word":"like","start":41.55694,"end":41.716938,"confidence":0.9999429,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.16646409034729004},{"word":"to","start":41.716938,"end":41.876938,"confidence":0.99985874,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20441266894340515},{"word":"leave","start":41.876938,"end":42.196938,"confidence":0.9999893,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2161517888307571},{"word":"an","start":42.196938,"end":42.356937,"confidence":0.99995553,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2052683383226395},{"word":"additional","start":42.356937,"end":42.836937,"confidence":0.99997747,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.22298823297023773},{"word":"message","start":42.836937,"end":43.336937,"confidence":0.999457,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.2489471137523651},{"word":"please","start":43.476936,"end":43.796936,"confidence":0.9999262,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.21046973764896393},{"word":"reply","start":43.796936,"end":44.276936,"confidence":0.99962866,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.3035718500614166},{"word":"after","start":44.276936,"end":44.516937,"confidence":0.9999027,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.15902051329612732},{"word":"the","start":44.516937,"end":44.676937,"confidence":0.9999453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18168486654758453},{"word":"tone","start":44.676937,"end":45.176937,"confidence":0.99989426,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.1132558137178421}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Jamie. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.024890128523111343},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":5.22,"sentiment":"neutral","sentiment_score":0.010518973344005644},{"text":"Thanks, Jamie.","start":14.295,"end":15.115001,"sentiment":"positive","sentiment_score":0.5742551386356354},{"text":"Please stay on the line.","start":15.415,"end":16.875,"sentiment":"neutral","sentiment_score":0.048569601774215695},{"text":"I'm sorry.","start":38.356937,"end":39.156937,"sentiment":"negative","sentiment_score":-0.39140865206718445}],"sentiment":"neutral","sentiment_score":0.03083594938596854,"num_words":26,"start":0.24,"end":39.156937},{"sentences":[{"text":"This person is not available.","start":39.156937,"end":40.616936,"sentiment":"negative","sentiment_score":-0.5454275727272033},{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.996937,"end":45.176937,"sentiment":"neutral","sentiment_score":-0.20458445698022842}],"sentiment":"neutral","sentiment_score":-0.29428001375574814,"num_words":19,"start":39.156937,"end":45.176937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and\n\nChannel 0: Recorded\n\nChannel 1: reason for calling, I'll see if this person is available.\n\nChannel 0: Jamie from Cloud Solution IT.\n\nChannel 1: Thanks, Jamie. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.024890128523111343},{"text":"If you record your name and","start":0.48,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.008423680439591408}],"sentiment":"neutral","sentiment_score":0.010776030165808541,"channel":1,"num_words":7,"start":0.24,"end":2.1599998},{"sentences":[{"text":"Recorded","start":1.8399999,"end":2.32,"sentiment":"neutral","sentiment_score":0.0045934561640024185}],"sentiment":"neutral","sentiment_score":0.0045934561640024185,"channel":0,"num_words":1,"start":1.8399999,"end":2.32},{"sentences":[{"text":"reason for calling, I'll see if this person is available.","start":2.1599998,"end":5.22,"sentiment":"neutral","sentiment_score":0.011776149086654187}],"sentiment":"neutral","sentiment_score":0.011776149086654187,"channel":1,"num_words":10,"start":2.1599998,"end":5.22},{"sentences":[{"text":"Jamie from Cloud Solution IT.","start":6.24,"end":8.82,"sentiment":"neutral","sentiment_score":0.09186550974845886}],"sentiment":"neutral","sentiment_score":0.09186550974845886,"channel":0,"num_words":5,"start":6.24,"end":8.82},{"sentences":[{"text":"Thanks, Jamie.","start":14.295,"end":15.115001,"sentiment":"positive","sentiment_score":0.5742551386356354},{"text":"Please stay on the line.","start":15.415,"end":16.875,"sentiment":"neutral","sentiment_score":0.048569601774215695},{"text":"I'm sorry.","start":38.356937,"end":39.156937,"sentiment":"negative","sentiment_score":-0.39140865206718445},{"text":"This person is not available.","start":39.156937,"end":40.616936,"sentiment":"negative","sentiment_score":-0.5454275727272033},{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.996937,"end":45.176937,"sentiment":"neutral","sentiment_score":-0.20458445698022842}],"sentiment":"neutral","sentiment_score":-0.17795640283397265,"channel":1,"num_words":28,"start":14.295,"end":45.176937}]},"summary":{"result":"success","short":"The agent from Cloud Solution IT is trying to reach Jamie but is not available. The agent is asked to leave an additional message if they want to."},"intents":{"segments":[{"text":"This person is not available. If you would like to leave an additional message, please reply after the tone.","start_word":32,"end_word":50,"intents":[{"intent":"Notify caller of absence","confidence_score":0.00025290364}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name Recorded and reason for calling, I'll see if this person is available. Jamie from Cloud Solution IT.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.026673179119825363},{"text":"Thanks, Jamie.","start_word":23,"end_word":24,"sentiment":"positive","sentiment_score":0.574255108833313},{"text":"Please stay on the line.","start_word":25,"end_word":29,"sentiment":"neutral","sentiment_score":0.03417038917541504},{"text":"I'm sorry. This person is not available.","start_word":30,"end_word":36,"sentiment":"negative","sentiment_score":-0.4681083559989929},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":37,"end_word":50,"sentiment":"neutral","sentiment_score":-0.2080603688955307}],"average":{"sentiment":"neutral","sentiment_score":-0.07424019385075224}}}}