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Do you know if it's an NBN network or a private network? Oh, yes. Opticom. Yep. Yeah. Yeah. We do. Just depends on it's on our site. So if you go on the airtel.net.au, you'll see the networks that we have. You'll see OptiCom. Just click on the OptiCom and then select the plan that you want. That'll come through, and we'll we'll just get you connected. No. You got the hang on. Let me just pull it out. One second. Yeah. I'm pretty sure there's no contract. Here we go. Opticom. So Opticom, you got a few different plans there. Just depends on what sort of speed you want. Then you got the routers if you need a router. If you've got your own router, you can use your own router. It's just a matter of pressing the reset button and disconnect it to the OptiCon box. Then we've got no contract. That's okay. So with OptiCom, you just got two options. Either no contract, which is a $45 one top connection fee, or twelve months contract where there's no connection fee. Are you gonna be is are you renting or you're buying where you are? Well, then just got a contract plan. Because you're gonna get a you're gonna you so with the it's probably mister going to a contract there. It's up to you. Reason I say that because the prices are locked in, so it could be for twelve months, so you can renew it again, whatever. After twelve months, if you don't want a contract, you know, after contract. Thing is that right now, I think next month, NBN, they're putting their prices up. So when NBN puts their prices up, so do Opticom and everybody else that provides a private network. Right now, depends how many people will be using the Internet? So you can get a basic OptiCon. Will you be doing any gaming or anything like that or just TV streaming and your just your normal Internet stuff? Well, you could you can use the basic 25 Mbps. We can serve three to five users as long as you're not doing any gaming or anything like that. That's at $6.69 95 a month. And for an extra $10, you you can double the speed. So that's sort of Okay. Yep. What do they what do they charge you for a 100? Yeah. It's same as us. Yeah. Same price. Yeah. Yeah. Yep. But a a 100 I've been doing this for thirty years now, and I can guarantee that a 100, you're never gonna use it if you're not use unless you're doing professional gaming or you're playing games with your computer or you got a PlayStation, unless even even then, even a 50 Mbps, which is $20 cheaper, is better for you. Have you got MB in there as well? Have you got MB in there as well? Well, OpticsHub is one thing. Optics, they they can't provide you Opticom service because they're on a oh, okay. Got it. Got it. Got it. What what's the address where you are now, if you don't mind me asking? 9 Remarkable Drive, Mount Dunedin, Victoria. Nice. Where are you from originally? You you've got an accent. Sorry? Oh, Nepal. Oh my god. That's a beautiful I've never been there. I wanna go there. I've met a lot of lovely people here from Nepal. And, actually, the women are actually gorgeous there. Yeah. Okay. So it is an Up Become site. Yeah. Definitely. No. There's no there's no other way. There's no other network provider that's for OptiCom. So OptiCom provides the network in that area there. But I I think, personally look. If you're happy with Aussie Broadband, you can always tell them and say, listen, can you bring it down to this to the standard or something like that. You know what I mean? Unless you what's up? Unless you wanna change, whatever, that that's fine. You know? We we don't have any specials on with Opticom at this present stage. I know that NBN, they're gonna put their prices up next week next month, But what are we in July or, yeah, in August? I don't know why the hell they're bloody putting they're putting their prices up for three months, then they're gonna put them back down again. It doesn't make sense. So I don't know what they're doing. But it was it's government stuff. You know? We don't wanna argue with the government. Yeah. It's just some some rubbish. I don't know what it is. Some red tape or something that they're doing. But, yeah, they're putting it up. I don't know how much in price for three months. 3 three, four months, let's say, something like that, and then it'll come down again. So it just to me, that's just stupid. I don't know why they're doing that. But if there's only three of you so what do you use the Internet for? Just for just explain to me what you use the Internet for. Okay. So you're streaming. How many TVs? Oh, sure. Well, then you the basic will be more than enough. The basic well, the it buffers too much. I'll tell you why. Depends on what TV you're watching, whether it's how many rams that hang on. I'll start again. So it depends on the model of the TV, how old it is, and how many rams of space it has. Now if you got, let's say, television that's over five years old and you're trying to watch a four k, it's not it's not gonna work. It's gonna buffer. Doesn't matter whether you're on 25, 50, or a 100. Okay? It depends if the TV supports the four k. And this is where a lot of people get confused with TVs. TVs, if you got a a four k TV, a four k TV, you probably need about eight megabytes. That's all you need to run a four k TV. You don't need 20 five or 50, especially if you only just stream but the thing is, if you if you gotta watch four k movies on a HDTV that doesn't support four k, what's gonna buffer? It's not gonna work properly because, yeah, the television's not prepared for that. So the I think the latest TVs now, I think they're coming out with eight k, 16 k, too many k's if you ask me. I I look. I just prefer just a standard TV. You got HD four k, and that's it. You know, whether you go for four k to 16 k's, to me, it gives you an image 16 k's gives you an image that if you're watching a movie, you're not actually watch it doesn't to me, it doesn't feel like as if you're watching the movie anymore. It feels like as if you can jump in the TV, but then it it defeats the purpose of watching a a nice movie. You know, those classical movies and stuff like that. But, yeah, it it just it just depends. You know? It just depends on what you wanna do. What what model TV do you have? Samsung. Well, how old is it? Okay. Do you know what model it is? It'll be a 70 five inch, but you don't know what sort of Samsung model it is. G leg? Yeah. Alright. K. Let's have a look at the queue there. Yeah. Well, this this would be four k Ultra HD Smart OLED TV. So on that on on that note, you the 25, unless you're watching TV and you put another two devices on, like your mobile phones, then it's gonna buffer. But in saying that, I would then highly recommend you just drop it down from 100 Mbps down to 50. So you're saving yourself. So it's going now oh, look. We can do the OptiCom standard for $74 and the Superfast for $94. Alright. So if you drop it now from 99 to $74. Alright. That's $25 you're saving yourself a month times 12. That's $300 you're saving a month just there. A year. Sorry. Yeah. So that's the difference. But what sort of another another thing too, what sort of router are you using? Yeah. Which one? Is it the is it a VDHL router or a Wi Fi six or Wi Fi seven? Because that makes a big makes a big difference because I'll tell you why. Last year, September last year, there was a a FiberBoost that was upgraded by NBN. That's why there were all these outages and resetting all over Australia back then. So now all the all the private embedded networks have also done the same. They had to follow suit. So if you haven't got a minimum Wi Fi six, you're gonna get buffering up because of the plan anymore now. It'll be how old is the router? If that router is more than twelve months twelve months old, it's not gonna doesn't matter whether you use a 25, the 50, the 100, you're still gonna have issues with it. Because it's not made anymore it's not made anymore for optic fiber because you got optic fiber direct directly to the premises. So the old AC routers, VDSL routers, that is not gonna give you the the proper outcome. TP Link EX, was it? Okay. Well, it's if it's if it's a tp link AX 3,000, is it? Oh, so it's a Wi Fi seven. Oh, that's plenty. That that so it sounds to me like the router is good. That's a good router. Yep. Another thing too, the OptiCom box, is it a little small black box or is it a a white box, a Huawei box or Adran box? Yeah. A little Nokia one, is it? Yeah. Because those those little oh, look. I'll give you if you want, I can give you my direct number, which is the after hours number that we have a station available for all our customers. So it'd be 0403, because this station this number this particular number, the 1800, will shut off today at 4PM. But we have after our numbers for all all other stuff, tech support, whatever on 0403763 744. And just ask for Dom. That's me, d o m. Yeah. Yeah. And I mean, you know, we can give you a and if you wanna ring up Aussie Broadband and say, look. I wanna change my plan. Well, you can just talk with them. Whatever. It's up to you anyway. But we can do we can do the plan for the $54.74. And, yeah, that's $300 you save in a a year or $25 a a month. $70.70 4. Okay. Not a problem. Alright. Have a good day. We'll go and then I'll talk to you soon. Have a good afternoon. Bye bye. 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Airtel. Yep. Nice place, Geelong. Nice and sunny.\n\nI'm not far from there. I'm in Melbourne, actually. Hang on a sec. Let me just pull out the address search. Do you know if it's an NBN network or a private network?\n\nOh, yes. Opticom. Yep. Yeah. Yeah.\n\nWe do. Just depends on it's on our site. So if you go on the airtel.net.au, you'll see the networks that we have. You'll see OptiCom. Just click on the OptiCom and then select the plan that you want.\n\nThat'll come through, and we'll we'll just get you connected. No. You got the hang on. Let me just pull it out. One second.\n\nYeah. I'm pretty sure there's no contract. Here we go. Opticom. So Opticom, you got a few different plans there.\n\nJust depends on what sort of speed you want. Then you got the routers if you need a router. If you've got your own router, you can use your own router. It's just a matter of pressing the reset button and disconnect it to the OptiCon box. Then we've got no contract.\n\nThat's okay. So with OptiCom, you just got two options. Either no contract, which is a $45 one top connection fee, or twelve months contract where there's no connection fee. Are you gonna be is are you renting or you're buying where you are? Well, then just got a contract plan.\n\nBecause you're gonna get a you're gonna you so with the it's probably mister going to a contract there. It's up to you. Reason I say that because the prices are locked in, so it could be for twelve months, so you can renew it again, whatever. After twelve months, if you don't want a contract, you know, after contract. Thing is that right now, I think next month, NBN, they're putting their prices up.\n\nSo when NBN puts their prices up, so do Opticom and everybody else that provides a private network. Right now, depends how many people will be using the Internet? So you can get a basic OptiCon. Will you be doing any gaming or anything like that or just TV streaming and your just your normal Internet stuff? Well, you could you can use the basic 25 Mbps.\n\nWe can serve three to five users as long as you're not doing any gaming or anything like that. That's at $6.69 95 a month. And for an extra $10, you you can double the speed. So that's sort of Okay. Yep.\n\nWhat do they what do they charge you for a 100? Yeah. It's same as us. Yeah. Same price.\n\nYeah. Yeah. Yep. But a a 100 I've been doing this for thirty years now, and I can guarantee that a 100, you're never gonna use it if you're not use unless you're doing professional gaming or you're playing games with your computer or you got a PlayStation, unless even even then, even a 50 Mbps, which is $20 cheaper, is better for you. Have you got MB in there as well?\n\nHave you got MB in there as well? Well, OpticsHub is one thing. Optics, they they can't provide you Opticom service because they're on a oh, okay. Got it. Got it.\n\nGot it. What what's the address where you are now, if you don't mind me asking? 9 Remarkable Drive, Mount Dunedin, Victoria. Nice. Where are you from originally?\n\nYou you've got an accent. Sorry? Oh, Nepal. Oh my god. That's a beautiful I've never been there.\n\nI wanna go there. I've met a lot of lovely people here from Nepal. And, actually, the women are actually gorgeous there. Yeah. Okay.\n\nSo it is an Up Become site. Yeah. Definitely. No. There's no there's no other way.\n\nThere's no other network provider that's for OptiCom. So OptiCom provides the network in that area there. But I I think, personally look. If you're happy with Aussie Broadband, you can always tell them and say, listen, can you bring it down to this to the standard or something like that. You know what I mean?\n\nUnless you what's up? Unless you wanna change, whatever, that that's fine. You know? We we don't have any specials on with Opticom at this present stage. I know that NBN, they're gonna put their prices up next week next month, But what are we in July or, yeah, in August?\n\nI don't know why the hell they're bloody putting they're putting their prices up for three months, then they're gonna put them back down again. It doesn't make sense. So I don't know what they're doing. But it was it's government stuff. You know?\n\nWe don't wanna argue with the government. Yeah. It's just some some rubbish. I don't know what it is. Some red tape or something that they're doing.\n\nBut, yeah, they're putting it up. I don't know how much in price for three months. 3 three, four months, let's say, something like that, and then it'll come down again. So it just to me, that's just stupid. I don't know why they're doing that.\n\nBut if there's only three of you so what do you use the Internet for? Just for just explain to me what you use the Internet for. Okay. So you're streaming. How many TVs?\n\nOh, sure. Well, then you the basic will be more than enough. The basic well, the it buffers too much. I'll tell you why. Depends on what TV you're watching, whether it's how many rams that hang on.\n\nI'll start again. So it depends on the model of the TV, how old it is, and how many rams of space it has. Now if you got, let's say, television that's over five years old and you're trying to watch a four k, it's not it's not gonna work. It's gonna buffer. Doesn't matter whether you're on 25, 50, or a 100.\n\nOkay? It depends if the TV supports the four k. And this is where a lot of people get confused with TVs. TVs, if you got a a four k TV, a four k TV, you probably need about eight megabytes. That's all you need to run a four k TV.\n\nYou don't need 20 five or 50, especially if you only just stream but the thing is, if you if you gotta watch four k movies on a HDTV that doesn't support four k, what's gonna buffer? It's not gonna work properly because, yeah, the television's not prepared for that. So the I think the latest TVs now, I think they're coming out with eight k, 16 k, too many k's if you ask me. I I look. I just prefer just a standard TV.\n\nYou got HD four k, and that's it. You know, whether you go for four k to 16 k's, to me, it gives you an image 16 k's gives you an image that if you're watching a movie, you're not actually watch it doesn't to me, it doesn't feel like as if you're watching the movie anymore. It feels like as if you can jump in the TV, but then it it defeats the purpose of watching a a nice movie. You know, those classical movies and stuff like that. But, yeah, it it just it just depends.\n\nYou know? It just depends on what you wanna do. What what model TV do you have? Samsung. Well, how old is it?\n\nOkay. Do you know what model it is? It'll be a 70 five inch, but you don't know what sort of Samsung model it is. G leg? Yeah.\n\nAlright. K. Let's have a look at the queue there. Yeah. Well, this this would be four k Ultra HD Smart OLED TV.\n\nSo on that on on that note, you the 25, unless you're watching TV and you put another two devices on, like your mobile phones, then it's gonna buffer. But in saying that, I would then highly recommend you just drop it down from 100 Mbps down to 50. So you're saving yourself. So it's going now oh, look. We can do the OptiCom standard for $74 and the Superfast for $94.\n\nAlright. So if you drop it now from 99 to $74. Alright. That's $25 you're saving yourself a month times 12. That's $300 you're saving a month just there.\n\nA year. Sorry. Yeah. So that's the difference. But what sort of another another thing too, what sort of router are you using?\n\nYeah. Which one? Is it the is it a VDHL router or a Wi Fi six or Wi Fi seven? Because that makes a big makes a big difference because I'll tell you why. Last year, September last year, there was a a FiberBoost that was upgraded by NBN.\n\nThat's why there were all these outages and resetting all over Australia back then. So now all the all the private embedded networks have also done the same. They had to follow suit. So if you haven't got a minimum Wi Fi six, you're gonna get buffering up because of the plan anymore now. It'll be how old is the router?\n\nIf that router is more than twelve months twelve months old, it's not gonna doesn't matter whether you use a 25, the 50, the 100, you're still gonna have issues with it. Because it's not made anymore it's not made anymore for optic fiber because you got optic fiber direct directly to the premises. So the old AC routers, VDSL routers, that is not gonna give you the the proper outcome. TP Link EX, was it? Okay.\n\nWell, it's if it's if it's a tp link AX 3,000, is it? Oh, so it's a Wi Fi seven. Oh, that's plenty. That that so it sounds to me like the router is good. That's a good router.\n\nYep. Another thing too, the OptiCom box, is it a little small black box or is it a a white box, a Huawei box or Adran box? Yeah. A little Nokia one, is it? Yeah.\n\nBecause those those little oh, look. I'll give you if you want, I can give you my direct number, which is the after hours number that we have a station available for all our customers. So it'd be 0403, because this station this number this particular number, the 1800, will shut off today at 4PM. But we have after our numbers for all all other stuff, tech support, whatever on 0403763 744. And just ask for Dom.\n\nThat's me, d o m. Yeah. Yeah. And I mean, you know, we can give you a and if you wanna ring up Aussie Broadband and say, look. I wanna change my plan.\n\nWell, you can just talk with them. Whatever. It's up to you anyway. But we can do we can do the plan for the $54.74. And, yeah, that's $300 you save in a a year or $25 a a month.\n\n$70.70 4. Okay. Not a problem. Alright. Have a good day.\n\nWe'll go and then I'll talk to you soon. Have a good afternoon. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.08,"end":0.64,"sentiment":"positive","sentiment_score":0.34169405698776245},{"text":"Airtel.","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.13310852646827698},{"text":"Yep.","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":0.06829658150672913},{"text":"Nice place, Geelong.","start":18.865,"end":20.064999,"sentiment":"positive","sentiment_score":0.6453266541163126},{"text":"Nice and sunny.","start":20.064999,"end":20.965,"sentiment":"positive","sentiment_score":0.6063360373179117}],"sentiment":"positive","sentiment_score":0.4639781296253204,"num_words":10,"start":0.08,"end":20.965},{"sentences":[{"text":"I'm not far from there.","start":21.825,"end":22.785,"sentiment":"neutral","sentiment_score":0.003554258868098259},{"text":"I'm in Melbourne, actually.","start":22.785,"end":23.825,"sentiment":"neutral","sentiment_score":0.015970512467902154},{"text":"Hang on a sec.","start":23.825,"end":24.545,"sentiment":"neutral","sentiment_score":0.010655223857611418},{"text":"Let me just pull out the address search.","start":24.545,"end":28.210001,"sentiment":"neutral","sentiment_score":0.00908219744451344},{"text":"Do you know if it's an NBN network or a private network?","start":28.210001,"end":31.830002,"sentiment":"neutral","sentiment_score":0.005282429163344204}],"sentiment":"neutral","sentiment_score":0.007888514216932836,"num_words":33,"start":21.825,"end":31.830002},{"sentences":[{"text":"Oh, yes.","start":35.25,"end":35.73,"sentiment":"neutral","sentiment_score":0.0503096766769886},{"text":"Opticom.","start":35.73,"end":36.23,"sentiment":"neutral","sentiment_score":0.04706021398305893},{"text":"Yep.","start":36.29,"end":36.79,"sentiment":"neutral","sentiment_score":0.06044374406337738},{"text":"Yeah.","start":39.635,"end":39.795,"sentiment":"neutral","sentiment_score":0.04977136105298996},{"text":"Yeah.","start":39.795,"end":40.035,"sentiment":"neutral","sentiment_score":0.08377564698457718}],"sentiment":"neutral","sentiment_score":0.056945053239663444,"num_words":6,"start":35.25,"end":40.035},{"sentences":[{"text":"We do.","start":40.035,"end":40.434998,"sentiment":"neutral","sentiment_score":0.11543069779872894},{"text":"Just depends on it's on our site.","start":40.434998,"end":42.195,"sentiment":"neutral","sentiment_score":0.04528976178594998},{"text":"So if you go on the airtel.net.au, you'll see the networks that we have.","start":42.195,"end":47.714996,"sentiment":"neutral","sentiment_score":0.050528839230537415},{"text":"You'll see OptiCom.","start":47.714996,"end":48.695,"sentiment":"neutral","sentiment_score":0.06563739230235417},{"text":"Just click on the OptiCom and then select the plan that you want.","start":49.394997,"end":52.355,"sentiment":"neutral","sentiment_score":0.06508981952300438}],"sentiment":"neutral","sentiment_score":0.0589326489239167,"num_words":39,"start":40.035,"end":52.355},{"sentences":[{"text":"That'll come through, and we'll we'll just get you connected.","start":52.355,"end":54.534996,"sentiment":"neutral","sentiment_score":0.1055894784629345},{"text":"No.","start":61.37,"end":61.61,"sentiment":"neutral","sentiment_score":-0.17715513706207275},{"text":"You got the hang on.","start":61.61,"end":63.129997,"sentiment":"neutral","sentiment_score":-0.20140223503112792},{"text":"Let me just pull it out.","start":63.129997,"end":64.25,"sentiment":"neutral","sentiment_score":-0.061417688926061},{"text":"One second.","start":64.25,"end":64.99,"sentiment":"neutral","sentiment_score":-0.04141204431653023}],"sentiment":"neutral","sentiment_score":-0.024150072907408077,"num_words":24,"start":52.355,"end":64.99},{"sentences":[{"text":"Yeah.","start":68.625,"end":68.785,"sentiment":"neutral","sentiment_score":-0.02611926570534706},{"text":"I'm pretty sure there's no contract.","start":68.785,"end":70.305,"sentiment":"neutral","sentiment_score":-0.059035115564862885},{"text":"Here we go.","start":70.305,"end":70.865,"sentiment":"neutral","sentiment_score":-0.005067893303930759},{"text":"Opticom.","start":70.865,"end":71.365,"sentiment":"neutral","sentiment_score":0.025180943310260773},{"text":"So Opticom, you got a few different plans there.","start":72.625,"end":78.085,"sentiment":"neutral","sentiment_score":0.03718445926076836}],"sentiment":"neutral","sentiment_score":-0.0017846281174570323,"num_words":20,"start":68.625,"end":78.085},{"sentences":[{"text":"Just depends on what sort of speed you want.","start":78.385,"end":80.565,"sentiment":"neutral","sentiment_score":0.021875007905893855},{"text":"Then you got the routers if you need a router.","start":81.52,"end":83.6,"sentiment":"neutral","sentiment_score":0.028778279200196266},{"text":"If you've got your own router, you can use your own router.","start":83.6,"end":85.76,"sentiment":"neutral","sentiment_score":0.05351085557291905},{"text":"It's just a matter of pressing the reset button and disconnect it to the OptiCon box.","start":85.76,"end":91.3,"sentiment":"neutral","sentiment_score":0.059731197310611606},{"text":"Then we've got no contract.","start":92.24,"end":94.26,"sentiment":"neutral","sentiment_score":0.009492779895663262}],"sentiment":"neutral","sentiment_score":0.040960599739964194,"num_words":52,"start":78.385,"end":94.26},{"sentences":[{"text":"That's okay.","start":95.635,"end":96.035,"sentiment":"neutral","sentiment_score":0.09827639162540436},{"text":"So with OptiCom, you just got two options.","start":96.035,"end":98.295,"sentiment":"neutral","sentiment_score":0.09908879268914461},{"text":"Either no contract, which is a $45 one top connection fee, or twelve months contract where there's no connection fee.","start":98.355,"end":105.415,"sentiment":"neutral","sentiment_score":0.04644631342962384},{"text":"Are you gonna be is are you renting or you're buying where you are?","start":110.189995,"end":113.09,"sentiment":"neutral","sentiment_score":-0.020745209817375456},{"text":"Well, then just got a contract plan.","start":119.63,"end":121.149994,"sentiment":"neutral","sentiment_score":0.021783079419817244}],"sentiment":"neutral","sentiment_score":0.034906627683370724,"num_words":51,"start":95.635,"end":121.149994},{"sentences":[{"text":"Because you're gonna get a you're gonna you so with the it's probably mister going to a contract there.","start":121.149994,"end":126.295,"sentiment":"neutral","sentiment_score":0.012324690671735689},{"text":"It's up to you.","start":126.295,"end":127.275,"sentiment":"neutral","sentiment_score":0.039061829913407564},{"text":"Reason I say that because the prices are locked in, so it could be for twelve months, so you can renew it again, whatever.","start":127.735,"end":132.875,"sentiment":"neutral","sentiment_score":-0.016566947956259053},{"text":"After twelve months, if you don't want a contract, you know, after contract.","start":134.695,"end":137.58,"sentiment":"neutral","sentiment_score":-0.06251213413018447},{"text":"Thing is that right now, I think next month, NBN, they're putting their prices up.","start":137.82,"end":141.92,"sentiment":"neutral","sentiment_score":0.01709318831562996}],"sentiment":"neutral","sentiment_score":-0.007512669699887435,"num_words":75,"start":121.149994,"end":141.92},{"sentences":[{"text":"So when NBN puts their prices up, so do Opticom and everybody else that provides a private network.","start":143.58,"end":149.04001,"sentiment":"neutral","sentiment_score":0.07379134082131916},{"text":"Right now, depends how many people will be using the Internet?","start":150.46,"end":153.555,"sentiment":"neutral","sentiment_score":0.0513313314454122},{"text":"So you can get a basic OptiCon.","start":157.555,"end":159.89499,"sentiment":"neutral","sentiment_score":0.10526911062853676},{"text":"Will you be doing any gaming or anything like that or just TV streaming and your just your normal Internet stuff?","start":160.435,"end":165.415,"sentiment":"neutral","sentiment_score":0.04504764860584622},{"text":"Well, you could you can use the basic 25 Mbps.","start":167.71,"end":171.49,"sentiment":"neutral","sentiment_score":0.15519979596138}],"sentiment":"neutral","sentiment_score":0.07653389754357623,"num_words":67,"start":143.58,"end":171.49},{"sentences":[{"text":"We can serve three to five users as long as you're not doing any gaming or anything like that.","start":172.43001,"end":177.89,"sentiment":"neutral","sentiment_score":0.09783894588288508},{"text":"That's at $6.69 95 a month.","start":178.11,"end":181.17,"sentiment":"neutral","sentiment_score":0.08950816343228023},{"text":"And for an extra $10, you you can double the speed.","start":181.65501,"end":184.71501,"sentiment":"neutral","sentiment_score":0.1200664219531146},{"text":"So that's sort of Okay.","start":185.895,"end":200.17,"sentiment":"neutral","sentiment_score":-0.061071031540632245},{"text":"Yep.","start":200.23,"end":200.73,"sentiment":"neutral","sentiment_score":0.04159092530608177}],"sentiment":"neutral","sentiment_score":0.08221322289180188,"num_words":42,"start":172.43001,"end":200.73},{"sentences":[{"text":"What do they what do they charge you for a 100?","start":202.31,"end":204.73,"sentiment":"neutral","sentiment_score":0.006834410977634517},{"text":"Yeah.","start":208.985,"end":209.22499,"sentiment":"neutral","sentiment_score":0.05897558107972145},{"text":"It's same as us.","start":209.22499,"end":210.025,"sentiment":"neutral","sentiment_score":0.11945343017578125},{"text":"Yeah.","start":210.025,"end":210.345,"sentiment":"neutral","sentiment_score":0.10205832123756409},{"text":"Same price.","start":210.345,"end":210.985,"sentiment":"neutral","sentiment_score":0.1402708664536476}],"sentiment":"neutral","sentiment_score":0.05234567772008871,"num_words":19,"start":202.31,"end":210.985},{"sentences":[{"text":"Yeah.","start":210.985,"end":211.485,"sentiment":"neutral","sentiment_score":0.07397580146789551},{"text":"Yeah.","start":220.345,"end":220.845,"sentiment":"neutral","sentiment_score":-0.12900705635547638},{"text":"Yep.","start":226.87,"end":227.11,"sentiment":"neutral","sentiment_score":-0.17278176546096802},{"text":"But a a 100 I've been doing this for thirty years now, and I can guarantee that a 100, you're never gonna use it if you're not use unless you're doing professional gaming or you're playing games with your computer or you got a PlayStation, unless even even then, even a 50 Mbps, which is $20 cheaper, is better for you.","start":227.11,"end":248.595,"sentiment":"neutral","sentiment_score":-0.019851462495681205},{"text":"Have you got MB in there as well?","start":270.91498,"end":273.01498,"sentiment":"neutral","sentiment_score":-0.060468822717666626}],"sentiment":"neutral","sentiment_score":-0.026701427976756047,"num_words":72,"start":210.985,"end":273.01498},{"sentences":[{"text":"Have you got MB in there as well?","start":275.395,"end":277.41498,"sentiment":"neutral","sentiment_score":-0.029402681160718203},{"text":"Well, OpticsHub is one thing.","start":281.94998,"end":283.55,"sentiment":"neutral","sentiment_score":-0.06306887865066528},{"text":"Optics, they they can't provide you Opticom service because they're on a oh, okay.","start":283.55,"end":293.355,"sentiment":"neutral","sentiment_score":-0.1087076097859868},{"text":"Got it.","start":293.355,"end":293.67502,"sentiment":"neutral","sentiment_score":0.005397558212280274},{"text":"Got it.","start":293.67502,"end":293.915,"sentiment":"neutral","sentiment_score":0.004265753552317619}],"sentiment":"neutral","sentiment_score":-0.06623050825850617,"num_words":31,"start":275.395,"end":293.915},{"sentences":[{"text":"Got it.","start":293.915,"end":294.39502,"sentiment":"neutral","sentiment_score":0.0030290393624454737},{"text":"What what's the address where you are now, if you don't mind me asking?","start":294.39502,"end":298.17502,"sentiment":"neutral","sentiment_score":-0.0005049674447426307},{"text":"9 Remarkable Drive, Mount Dunedin, Victoria.","start":301.595,"end":310.37,"sentiment":"neutral","sentiment_score":0.03246546940257152},{"text":"Nice.","start":312.03,"end":312.53,"sentiment":"neutral","sentiment_score":0.15814483165740967},{"text":"Where are you from originally?","start":313.15,"end":314.27,"sentiment":"neutral","sentiment_score":0.036596471443772316}],"sentiment":"neutral","sentiment_score":0.019103876421078376,"num_words":28,"start":293.915,"end":314.27},{"sentences":[{"text":"You you've got an accent.","start":314.27,"end":315.41,"sentiment":"neutral","sentiment_score":0.022004351764917374},{"text":"Sorry?","start":318.145,"end":318.645,"sentiment":"neutral","sentiment_score":-0.006081409752368927},{"text":"Oh, Nepal.","start":319.185,"end":319.925,"sentiment":"neutral","sentiment_score":0.0023991847410798073},{"text":"Oh my god.","start":320.065,"end":320.705,"sentiment":"neutral","sentiment_score":0.05051824077963829},{"text":"That's a beautiful I've never been there.","start":320.705,"end":322.225,"sentiment":"positive","sentiment_score":0.3801804099764143}],"sentiment":"neutral","sentiment_score":0.16230868392934403,"num_words":18,"start":314.27,"end":322.225},{"sentences":[{"text":"I wanna go there.","start":322.225,"end":323.285,"sentiment":"neutral","sentiment_score":0.21921032667160034},{"text":"I've met a lot of lovely people here from Nepal.","start":323.665,"end":326.225,"sentiment":"neutral","sentiment_score":0.314762581884861},{"text":"And, actually, the women are actually gorgeous there.","start":326.225,"end":328.565,"sentiment":"positive","sentiment_score":0.5792954601347446},{"text":"Yeah.","start":329.585,"end":329.905,"sentiment":"neutral","sentiment_score":0.16573446989059448},{"text":"Okay.","start":329.905,"end":330.305,"sentiment":"neutral","sentiment_score":0.1284753680229187}],"sentiment":"positive","sentiment_score":0.3730433601886034,"num_words":24,"start":322.225,"end":330.305},{"sentences":[{"text":"So it is an Up Become site.","start":330.305,"end":333.17,"sentiment":"neutral","sentiment_score":0.08945990673133306},{"text":"Yeah.","start":334.35,"end":334.67,"sentiment":"neutral","sentiment_score":0.08068077266216278},{"text":"Definitely.","start":334.67,"end":335.15,"sentiment":"neutral","sentiment_score":0.1209716722369194},{"text":"No.","start":335.15,"end":335.31,"sentiment":"neutral","sentiment_score":-0.00013825173664372414},{"text":"There's no there's no other way.","start":335.31,"end":338.37,"sentiment":"neutral","sentiment_score":-0.3143687645594279}],"sentiment":"neutral","sentiment_score":-0.06615494044217485,"num_words":16,"start":330.305,"end":338.37},{"sentences":[{"text":"There's no other network provider that's for OptiCom.","start":339.23,"end":342.29,"sentiment":"neutral","sentiment_score":-0.01930915261618793},{"text":"So OptiCom provides the network in that area there.","start":342.51,"end":346.485,"sentiment":"neutral","sentiment_score":0.08367807542284329},{"text":"But I I think, personally look.","start":348.00497,"end":351.685,"sentiment":"neutral","sentiment_score":0.09755034496386845},{"text":"If you're happy with Aussie Broadband, you can always tell them and say, listen, can you bring it down to this to the standard or something like that.","start":351.685,"end":358.32498,"sentiment":"neutral","sentiment_score":0.2200165367020028},{"text":"You know what I mean?","start":358.32498,"end":358.965,"sentiment":"neutral","sentiment_score":-0.025717195123434067}],"sentiment":"neutral","sentiment_score":0.12885372463746794,"num_words":56,"start":339.23,"end":358.965},{"sentences":[{"text":"Unless you what's up?","start":358.965,"end":360.0,"sentiment":"neutral","sentiment_score":-0.052543518133461475},{"text":"Unless you wanna change, whatever, that that's fine.","start":360.24,"end":362.64,"sentiment":"neutral","sentiment_score":0.0050253844819963},{"text":"You know?","start":362.64,"end":362.96,"sentiment":"neutral","sentiment_score":-0.0005513690412044525},{"text":"We we don't have any specials on with Opticom at this present stage.","start":362.96,"end":369.46,"sentiment":"neutral","sentiment_score":-0.30340495705604553},{"text":"I know that NBN, they're gonna put their prices up next week next month, But what are we in July or, yeah, in August?","start":370.24,"end":377.665,"sentiment":"neutral","sentiment_score":-0.1213268314798673}],"sentiment":"neutral","sentiment_score":-0.13778788494128807,"num_words":51,"start":358.965,"end":377.665},{"sentences":[{"text":"I don't know why the hell they're bloody putting they're putting their prices up for three months, then they're gonna put them back down again.","start":378.36502,"end":384.36502,"sentiment":"negative","sentiment_score":-0.5027183759212493},{"text":"It doesn't make sense.","start":384.36502,"end":385.325,"sentiment":"negative","sentiment_score":-0.5508009940385818},{"text":"So I don't know what they're doing.","start":385.325,"end":386.785,"sentiment":"negative","sentiment_score":-0.341551342180797},{"text":"But it was it's government stuff.","start":387.58,"end":389.5,"sentiment":"neutral","sentiment_score":-0.26643067846695584},{"text":"You know?","start":389.5,"end":389.9,"sentiment":"neutral","sentiment_score":-0.17189279198646545}],"sentiment":"negative","sentiment_score":-0.4341907369142229,"num_words":44,"start":378.36502,"end":389.9},{"sentences":[{"text":"We don't wanna argue with the government.","start":389.9,"end":392.0,"sentiment":"neutral","sentiment_score":-0.31202649644442965},{"text":"Yeah.","start":393.5,"end":393.74,"sentiment":"neutral","sentiment_score":-0.09554344415664671},{"text":"It's just some some rubbish.","start":393.74,"end":395.25998,"sentiment":"negative","sentiment_score":-0.4449560508131981},{"text":"I don't know what it is.","start":395.25998,"end":396.06,"sentiment":"negative","sentiment_score":-0.4246519058942795},{"text":"Some red tape or something that they're doing.","start":396.06,"end":399.34,"sentiment":"negative","sentiment_score":-0.4157422259449959}],"sentiment":"negative","sentiment_score":-0.3843836450466403,"num_words":27,"start":389.9,"end":399.34},{"sentences":[{"text":"But, yeah, they're putting it up.","start":399.34,"end":400.46,"sentiment":"neutral","sentiment_score":-0.26010271658500034},{"text":"I don't know how much in price for three months.","start":400.46,"end":403.785,"sentiment":"neutral","sentiment_score":-0.21273370683193207},{"text":"3 three, four months, let's say, something like that, and then it'll come down again.","start":403.785,"end":408.185,"sentiment":"neutral","sentiment_score":-0.20232025682926177},{"text":"So it just to me, that's just stupid.","start":408.185,"end":410.585,"sentiment":"negative","sentiment_score":-0.607738796621561},{"text":"I don't know why they're doing that.","start":410.585,"end":412.125,"sentiment":"negative","sentiment_score":-0.523152653660093}],"sentiment":"neutral","sentiment_score":-0.3314507862795954,"num_words":46,"start":399.34,"end":412.125},{"sentences":[{"text":"But if there's only three of you so what do you use the Internet for?","start":414.26498,"end":418.63998,"sentiment":"neutral","sentiment_score":-0.1280101368824641},{"text":"Just for just explain to me what you use the Internet for.","start":418.63998,"end":422.41998,"sentiment":"neutral","sentiment_score":-0.057306187227368355},{"text":"Okay.","start":429.04,"end":429.36,"sentiment":"neutral","sentiment_score":-0.008272083476185799},{"text":"So you're streaming.","start":429.36,"end":430.24,"sentiment":"neutral","sentiment_score":-0.0044692019776751595},{"text":"How many TVs?","start":430.24,"end":431.22,"sentiment":"neutral","sentiment_score":-0.00403442932292819}],"sentiment":"neutral","sentiment_score":-0.07769439051009934,"num_words":34,"start":414.26498,"end":431.22},{"sentences":[{"text":"Oh, sure.","start":434.455,"end":434.775,"sentiment":"neutral","sentiment_score":-0.011485060676932335},{"text":"Well, then you the basic will be more than enough.","start":434.775,"end":437.595,"sentiment":"neutral","sentiment_score":0.2854639083147049},{"text":"The basic well, the it buffers too much.","start":438.775,"end":447.01498,"sentiment":"neutral","sentiment_score":-0.2944542830809951},{"text":"I'll tell you why.","start":447.01498,"end":448.07498,"sentiment":"neutral","sentiment_score":-0.07534848898649216},{"text":"Depends on what TV you're watching, whether it's how many rams that hang on.","start":449.96002,"end":458.84003,"sentiment":"neutral","sentiment_score":-0.030217479781380722}],"sentiment":"neutral","sentiment_score":-0.0065369467300019765,"num_words":38,"start":434.455,"end":458.84003},{"sentences":[{"text":"I'll start again.","start":458.84003,"end":459.82,"sentiment":"neutral","sentiment_score":-0.025801656146844227},{"text":"So it depends on the model of the TV, how old it is, and how many rams of space it has.","start":459.88,"end":465.595,"sentiment":"neutral","sentiment_score":-0.03750019059294746},{"text":"Now if you got, let's say, television that's over five years old and you're trying to watch a four k, it's not it's not gonna work.","start":465.595,"end":473.995,"sentiment":"neutral","sentiment_score":-0.09752952902076337},{"text":"It's gonna buffer.","start":473.995,"end":474.79498,"sentiment":"neutral","sentiment_score":-0.1941578338543574},{"text":"Doesn't matter whether you're on 25, 50, or a 100.","start":474.79498,"end":477.375,"sentiment":"neutral","sentiment_score":-0.07967047356069087}],"sentiment":"neutral","sentiment_score":-0.07587071369209933,"num_words":63,"start":458.84003,"end":477.375},{"sentences":[{"text":"Okay?","start":478.89,"end":479.39,"sentiment":"neutral","sentiment_score":-0.001546529121696949},{"text":"It depends if the TV supports the four k.","start":479.45,"end":482.99002,"sentiment":"neutral","sentiment_score":-0.02009156035880248},{"text":"And this is where a lot of people get confused with TVs.","start":484.97,"end":487.63,"sentiment":"neutral","sentiment_score":-0.13061547527710596},{"text":"TVs, if you got a a four k TV, a four k TV, you probably need about eight megabytes.","start":488.25,"end":495.685,"sentiment":"neutral","sentiment_score":-0.010082633871781198},{"text":"That's all you need to run a four k TV.","start":495.905,"end":498.72498,"sentiment":"neutral","sentiment_score":0.031068809516727924}],"sentiment":"neutral","sentiment_score":-0.03197329851123048,"num_words":51,"start":478.89,"end":498.72498},{"sentences":[{"text":"You don't need 20 five or 50, especially if you only just stream but the thing is, if you if you gotta watch four k movies on a HDTV that doesn't support four k, what's gonna buffer?","start":499.905,"end":512.97003,"sentiment":"neutral","sentiment_score":-0.08890135097946669},{"text":"It's not gonna work properly because, yeah, the television's not prepared for that.","start":513.83,"end":518.07,"sentiment":"negative","sentiment_score":-0.5507591229218703},{"text":"So the I think the latest TVs now, I think they're coming out with eight k, 16 k, too many k's if you ask me.","start":518.07,"end":526.925,"sentiment":"neutral","sentiment_score":-0.19854405224323274},{"text":"I I look.","start":528.665,"end":530.185,"sentiment":"neutral","sentiment_score":0.10574927926063538},{"text":"I just prefer just a standard TV.","start":530.185,"end":531.945,"sentiment":"neutral","sentiment_score":0.17737458220549993}],"sentiment":"neutral","sentiment_score":-0.16298764678923522,"num_words":85,"start":499.905,"end":531.945},{"sentences":[{"text":"You got HD four k, and that's it.","start":531.945,"end":533.885,"sentiment":"neutral","sentiment_score":0.10215045511722565},{"text":"You know, whether you go for four k to 16 k's, to me, it gives you an image 16 k's gives you an image that if you're watching a movie, you're not actually watch it doesn't to me, it doesn't feel like as if you're watching the movie anymore.","start":534.11005,"end":548.53,"sentiment":"neutral","sentiment_score":-0.17032532998341687},{"text":"It feels like as if you can jump in the TV, but then it it defeats the purpose of watching a a nice movie.","start":549.325,"end":554.925,"sentiment":"negative","sentiment_score":-0.39889550022780895},{"text":"You know, those classical movies and stuff like that.","start":554.925,"end":557.425,"sentiment":"neutral","sentiment_score":-0.19005460457669365},{"text":"But, yeah, it it just it just depends.","start":559.005,"end":561.40497,"sentiment":"neutral","sentiment_score":-0.04474924085661769}],"sentiment":"neutral","sentiment_score":-0.1956195398138798,"num_words":98,"start":531.945,"end":561.40497},{"sentences":[{"text":"You know?","start":561.40497,"end":561.565,"sentiment":"neutral","sentiment_score":-0.04828274063766003},{"text":"It just depends on what you wanna do.","start":561.565,"end":563.505,"sentiment":"neutral","sentiment_score":-0.03433910198509693},{"text":"What what model TV do you have?","start":564.12,"end":566.14,"sentiment":"neutral","sentiment_score":-0.01483246497809887},{"text":"Samsung.","start":569.24,"end":569.64,"sentiment":"neutral","sentiment_score":-0.02610654942691326},{"text":"Well, how old is it?","start":569.64,"end":570.86,"sentiment":"neutral","sentiment_score":-0.08751625567674637}],"sentiment":"neutral","sentiment_score":-0.040817103470149246,"num_words":23,"start":561.40497,"end":570.86},{"sentences":[{"text":"Okay.","start":574.52,"end":575.02,"sentiment":"neutral","sentiment_score":-0.011785740032792091},{"text":"Do you know what model it is?","start":576.36,"end":577.965,"sentiment":"neutral","sentiment_score":-0.017017646027462825},{"text":"It'll be a 70 five inch, but you don't know what sort of Samsung model it is.","start":589.325,"end":596.52,"sentiment":"neutral","sentiment_score":-0.06068267804734847},{"text":"G leg?","start":603.54004,"end":604.28,"sentiment":"neutral","sentiment_score":-0.03463512659072876},{"text":"Yeah.","start":604.58,"end":605.08,"sentiment":"neutral","sentiment_score":-0.022902119904756543}],"sentiment":"neutral","sentiment_score":-0.04481025578986321,"num_words":28,"start":574.52,"end":605.08},{"sentences":[{"text":"Alright.","start":607.125,"end":607.28503,"sentiment":"neutral","sentiment_score":0.0029662586748600006},{"text":"K.","start":607.28503,"end":607.525,"sentiment":"neutral","sentiment_score":-0.0004442944191396237},{"text":"Let's have a look at the queue there.","start":607.525,"end":609.22504,"sentiment":"neutral","sentiment_score":-0.01034458598587662},{"text":"Yeah.","start":614.085,"end":614.325,"sentiment":"neutral","sentiment_score":0.02593570202589035},{"text":"Well, this this would be four k Ultra HD Smart OLED TV.","start":614.325,"end":620.00995,"sentiment":"neutral","sentiment_score":0.09244814856598775}],"sentiment":"neutral","sentiment_score":0.0458729896168022,"num_words":23,"start":607.125,"end":620.00995},{"sentences":[{"text":"So on that on on that note, you the 25, unless you're watching TV and you put another two devices on, like your mobile phones, then it's gonna buffer.","start":620.94995,"end":632.00995,"sentiment":"neutral","sentiment_score":0.03441655558758769},{"text":"But in saying that, I would then highly recommend you just drop it down from 100 Mbps down to 50.","start":634.96497,"end":644.08496,"sentiment":"neutral","sentiment_score":0.20818637534976006},{"text":"So you're saving yourself.","start":644.08496,"end":645.385,"sentiment":"neutral","sentiment_score":0.2759944908320904},{"text":"So it's going now oh, look.","start":645.92,"end":647.75995,"sentiment":"neutral","sentiment_score":0.20379464142024517},{"text":"We can do the OptiCom standard for $74 and the Superfast for $94.","start":647.75995,"end":653.54,"sentiment":"neutral","sentiment_score":0.32407902295772845}],"sentiment":"neutral","sentiment_score":0.16252195457410482,"num_words":72,"start":620.94995,"end":653.54},{"sentences":[{"text":"Alright.","start":654.63995,"end":655.04,"sentiment":"neutral","sentiment_score":0.31804347038269043},{"text":"So if you drop it now from 99 to $74.","start":655.04,"end":659.06,"sentiment":"neutral","sentiment_score":0.25305317640304564},{"text":"Alright.","start":665.015,"end":665.255,"sentiment":"positive","sentiment_score":0.3840239942073822},{"text":"That's $25 you're saving yourself a month times 12.","start":665.255,"end":668.955,"sentiment":"positive","sentiment_score":0.5724711252583398},{"text":"That's $300 you're saving a month just there.","start":669.17505,"end":671.755,"sentiment":"positive","sentiment_score":0.5526645928621292}],"sentiment":"positive","sentiment_score":0.4415915896152628,"num_words":29,"start":654.63995,"end":671.755},{"sentences":[{"text":"A year.","start":672.615,"end":673.09503,"sentiment":"neutral","sentiment_score":0.11256894841790199},{"text":"Sorry.","start":673.09503,"end":673.495,"sentiment":"neutral","sentiment_score":0.055278293788433075},{"text":"Yeah.","start":673.495,"end":673.995,"sentiment":"neutral","sentiment_score":0.06942471861839294},{"text":"So that's the difference.","start":676.95,"end":678.17004,"sentiment":"neutral","sentiment_score":0.0887474175542593},{"text":"But what sort of another another thing too, what sort of router are you using?","start":678.23004,"end":682.17004,"sentiment":"neutral","sentiment_score":-0.029567804373800754}],"sentiment":"neutral","sentiment_score":0.011361457124028517,"num_words":23,"start":672.615,"end":682.17004},{"sentences":[{"text":"Yeah.","start":685.19,"end":685.51,"sentiment":"neutral","sentiment_score":0.019340869039297104},{"text":"Which one?","start":685.51,"end":686.07,"sentiment":"neutral","sentiment_score":0.0026230812072753906},{"text":"Is it the is it a VDHL router or a Wi Fi six or Wi Fi seven?","start":686.07,"end":690.81006,"sentiment":"neutral","sentiment_score":-0.012768198900363025},{"text":"Because that makes a big makes a big difference because I'll tell you why.","start":692.01495,"end":695.875,"sentiment":"neutral","sentiment_score":0.03228211935077395},{"text":"Last year, September last year, there was a a FiberBoost that was upgraded by NBN.","start":696.495,"end":704.12994,"sentiment":"neutral","sentiment_score":-0.07576419909795125}],"sentiment":"neutral","sentiment_score":-0.01789766664103586,"num_words":49,"start":685.19,"end":704.12994},{"sentences":[{"text":"That's why there were all these outages and resetting all over Australia back then.","start":704.12994,"end":708.23,"sentiment":"neutral","sentiment_score":-0.21319137194326945},{"text":"So now all the all the private embedded networks have also done the same.","start":708.93,"end":712.29,"sentiment":"neutral","sentiment_score":0.0240339282900095},{"text":"They had to follow suit.","start":712.29,"end":713.58997,"sentiment":"neutral","sentiment_score":0.054184507578611374},{"text":"So if you haven't got a minimum Wi Fi six, you're gonna get buffering up because of the plan anymore now.","start":713.81,"end":719.58496,"sentiment":"neutral","sentiment_score":-0.07864100645695414},{"text":"It'll be how old is the router?","start":719.725,"end":721.565,"sentiment":"neutral","sentiment_score":-0.114716075360775}],"sentiment":"neutral","sentiment_score":-0.07920910387498434,"num_words":61,"start":704.12994,"end":721.565},{"sentences":[{"text":"If that router is more than twelve months twelve months old, it's not gonna doesn't matter whether you use a 25, the 50, the 100, you're still gonna have issues with it.","start":721.565,"end":730.89,"sentiment":"neutral","sentiment_score":-0.19772435550112277},{"text":"Because it's not made anymore it's not made anymore for optic fiber because you got optic fiber direct directly to the premises.","start":730.97003,"end":737.23004,"sentiment":"neutral","sentiment_score":-0.21860707415775818},{"text":"So the old AC routers, VDSL routers, that is not gonna give you the the proper outcome.","start":737.77,"end":744.19,"sentiment":"negative","sentiment_score":-0.3339925960582845},{"text":"TP Link EX, was it?","start":756.705,"end":759.525,"sentiment":"neutral","sentiment_score":0.019672446697950364},{"text":"Okay.","start":768.25,"end":768.57,"sentiment":"neutral","sentiment_score":-0.04355139285326004}],"sentiment":"neutral","sentiment_score":-0.217657120777415,"num_words":77,"start":721.565,"end":768.57},{"sentences":[{"text":"Well, it's if it's if it's a tp link AX 3,000, is it?","start":768.57,"end":777.205,"sentiment":"neutral","sentiment_score":0.017561539219549067},{"text":"Oh, so it's a Wi Fi seven.","start":781.265,"end":782.865,"sentiment":"neutral","sentiment_score":0.10299600554364068},{"text":"Oh, that's plenty.","start":782.865,"end":783.745,"sentiment":"positive","sentiment_score":0.40959709882736206},{"text":"That that so it sounds to me like the router is good.","start":783.745,"end":786.465,"sentiment":"positive","sentiment_score":0.6398261114954948},{"text":"That's a good router.","start":786.465,"end":787.425,"sentiment":"positive","sentiment_score":0.8118490129709244}],"sentiment":"positive","sentiment_score":0.3359839162813165,"num_words":39,"start":768.57,"end":787.425},{"sentences":[{"text":"Yep.","start":787.425,"end":787.925,"sentiment":"neutral","sentiment_score":0.1697215884923935},{"text":"Another thing too, the OptiCom box, is it a little small black box or is it a a white box, a Huawei box or Adran box?","start":789.98004,"end":801.84,"sentiment":"neutral","sentiment_score":-0.0051750584254757715},{"text":"Yeah.","start":805.935,"end":806.255,"sentiment":"neutral","sentiment_score":0.007006767205893993},{"text":"A little Nokia one, is it?","start":806.255,"end":807.955,"sentiment":"neutral","sentiment_score":0.006881985347718},{"text":"Yeah.","start":809.77496,"end":810.015,"sentiment":"neutral","sentiment_score":0.017015693709254265}],"sentiment":"neutral","sentiment_score":0.0028709840694708484,"num_words":35,"start":787.425,"end":810.015},{"sentences":[{"text":"Because those those little oh, look.","start":810.015,"end":815.635,"sentiment":"neutral","sentiment_score":0.008444999965528647},{"text":"I'll give you if you want, I can give you my direct number, which is the after hours number that we have a station available for all our customers.","start":816.45,"end":825.35004,"sentiment":"neutral","sentiment_score":0.03459678596720613},{"text":"So it'd be 0403, because this station this number this particular number, the 1800, will shut off today at 4PM.","start":825.97003,"end":835.90497,"sentiment":"neutral","sentiment_score":0.000019360682927072048},{"text":"But we have after our numbers for all all other stuff, tech support, whatever on 0403763 744.","start":836.845,"end":849.07996,"sentiment":"neutral","sentiment_score":0.03528630037737243},{"text":"And just ask for Dom.","start":849.07996,"end":850.19995,"sentiment":"neutral","sentiment_score":0.013247283734381199}],"sentiment":"neutral","sentiment_score":0.022343734176466606,"num_words":77,"start":810.015,"end":850.19995},{"sentences":[{"text":"That's me, d o m.","start":850.19995,"end":851.66,"sentiment":"neutral","sentiment_score":0.02210516780614853},{"text":"Yeah.","start":853.31995,"end":853.81995,"sentiment":"neutral","sentiment_score":0.021624451503157616},{"text":"Yeah.","start":855.63995,"end":855.88,"sentiment":"neutral","sentiment_score":0.037550751119852066},{"text":"And I mean, you know, we can give you a and if you wanna ring up Aussie Broadband and say, look.","start":855.88,"end":863.765,"sentiment":"neutral","sentiment_score":0.036664244231014026},{"text":"I wanna change my plan.","start":863.765,"end":864.885,"sentiment":"neutral","sentiment_score":0.02584107592701912}],"sentiment":"neutral","sentiment_score":0.03238956212545886,"num_words":33,"start":850.19995,"end":864.885},{"sentences":[{"text":"Well, you can just talk with them.","start":864.885,"end":865.925,"sentiment":"neutral","sentiment_score":0.04560541787317821},{"text":"Whatever.","start":865.925,"end":866.245,"sentiment":"neutral","sentiment_score":0.04950346797704697},{"text":"It's up to you anyway.","start":866.245,"end":867.46497,"sentiment":"neutral","sentiment_score":0.06020845025777817},{"text":"But we can do we can do the plan for the $54.74.","start":867.605,"end":871.225,"sentiment":"neutral","sentiment_score":0.07994805121173461},{"text":"And, yeah, that's $300 you save in a a year or $25 a a 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soon.","start":894.855,"end":896.95496,"sentiment":"positive","sentiment_score":0.36860634220971},{"text":"Have a good afternoon.","start":898.375,"end":899.255,"sentiment":"positive","sentiment_score":0.5949411243200302},{"text":"Bye bye.","start":899.255,"end":899.65497,"sentiment":"neutral","sentiment_score":0.24552902579307556},{"text":"Bye.","start":899.65497,"end":900.15497,"sentiment":"neutral","sentiment_score":0.20896920561790464}],"sentiment":"positive","sentiment_score":0.3998280521482229,"num_words":16,"start":894.855,"end":900.15497}]}}]},{"alternatives":[{"transcript":"Hi. Hey. This is Aniko. I'm just calling just wanted to inquire about the Internet. Yeah. I live in a mountain in Victoria in Geelong. Yeah. It is. Yeah. It's up OptiGum. Yeah. Do you guys provide OptiGum? Right. Yeah. Is it is it is it like a contract or it's yeah. Yeah. Yeah. Yeah. No. It's fine. It's it's my yeah. It's it's it's my own house. So Yeah. Just three of us. Just a normal one. Yeah. Yeah. Yeah. Yeah. No. I'm I actually currently have at the moment, I have 100 Mbps. I'm with I mean, I've been with Aussie Broadband for a while now. Yes. They are the interest 99. Yeah. Yes. But I didn't have any pro I didn't have any problem with the with the Internet. But just yeah. I just wanted to you know, I think it's just a bit too much spending, you know, just for three of us because we don't do gaming. You know? Yeah. Yeah. Yeah. Yeah. That's what I think. Yeah. Because because I don't know. Because so I I was with Aussie Broadband before for 50 Mbps, and then I switched into Optus for 50 Mbps. But then I find the Internet was a bit slow on Optus. I don't know how and sorry? I'm not sure. I think it's just the OptiGum around around my area. Not in it. Yeah. Not in my previous address. Where where I was renting. Yeah. So and then yes. Yeah. It's 9 Remarkable Drive, Mountainade. Cable Drive, Mountain eight. Yeah. Yes. Correct. Uh-huh. From Nepal. From Nepal. Yes. Yes. It is. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. That's it. Just not just just the social network, and that's it. Yeah. Just, you know, just movies and all. Nothing much. Just just one TV. Yeah. But sometimes it's just The 25 I think the twenty five one, it just you know, it buffers too much, you know, like, washing when you're washing. Yeah. Yeah. Yeah. Okay. Yeah. Yes. Yeah. Okay. Yeah. Yeah. Yeah. True. Yeah. Mhmm. Yeah. Yeah. Sure. So I paid that for yeah. It's a Samsung I don't know. It's it's been three years. Yeah. Not sure which one is it. It's yeah. It's it's a seventy seventy five inch, but I don't know what yeah. No. I think it's queue what's it says? QLED? Yeah. No. Yeah. Forgot I I forgot, actually. I think it it is it's QLED or something. Yeah. Yeah. Yeah. Okay. Yeah. Yeah. Yeah. Yeah. Yeah. How it's a TP Link router. Igor. Yeah. Yeah. Yeah. I think it's like the AX like like, it it has got four, like, antenna things at the back. Yeah. I think the TP Link Wi Fi six router AX 3,000 Mbps. I think that's the one. Yeah. Yeah. Yeah. I think it's a little black box. What's your I should have I should have checked it, but I'm at work now. So yeah. Yeah. Yeah. Zero four zero three seven six three. Sure. Do you have Dom? Okay. Yeah. Alright. Yeah. Yeah. So how how much was the plan? So for 50 Mbps? Seventy four. 74. Okay. Yeah. 74. I'll just note it everything. Yeah. Easy. I'll I'll probably, I'll give you a call this afternoon. Yeah. Yeah. Easy. Yeah. Thanks, CT. Thanks, doctor. 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Hey. This is Aniko. I'm just calling just wanted to inquire about the Internet. Yeah.\n\nI live in a mountain in Victoria in Geelong. Yeah. It is. Yeah. It's up OptiGum.\n\nYeah. Do you guys provide OptiGum? Right. Yeah. Is it is it is it like a contract or it's yeah.\n\nYeah. Yeah. Yeah. No. It's fine.\n\nIt's it's my yeah. It's it's it's my own house. So Yeah. Just three of us. Just a normal one.\n\nYeah. Yeah. Yeah. Yeah. No.\n\nI'm I actually currently have at the moment, I have 100 Mbps. I'm with I mean, I've been with Aussie Broadband for a while now. Yes. They are the interest 99. Yeah.\n\nYes. But I didn't have any pro I didn't have any problem with the with the Internet. But just yeah. I just wanted to you know, I think it's just a bit too much spending, you know, just for three of us because we don't do gaming. You know?\n\nYeah. Yeah. Yeah. Yeah. That's what I think.\n\nYeah. Because because I don't know. Because so I I was with Aussie Broadband before for 50 Mbps, and then I switched into Optus for 50 Mbps. But then I find the Internet was a bit slow on Optus. I don't know how and sorry?\n\nI'm not sure. I think it's just the OptiGum around around my area. Not in it. Yeah. Not in my previous address.\n\nWhere where I was renting. Yeah. So and then yes. Yeah. It's 9 Remarkable Drive, Mountainade.\n\nCable Drive, Mountain eight. Yeah. Yes. Correct. Uh-huh.\n\nFrom Nepal. From Nepal. Yes. Yes. It is.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. That's it. Just not just just the social network, and that's it. Yeah. Just, you know, just movies and all.\n\nNothing much. Just just one TV. Yeah. But sometimes it's just The 25 I think the twenty five one, it just you know, it buffers too much, you know, like, washing when you're washing. Yeah.\n\nYeah. Yeah. Okay. Yeah. Yes.\n\nYeah. Okay. Yeah. Yeah. Yeah.\n\nTrue. Yeah. Mhmm. Yeah. Yeah.\n\nSure. So I paid that for yeah. It's a Samsung I don't know. It's it's been three years. Yeah.\n\nNot sure which one is it. It's yeah. It's it's a seventy seventy five inch, but I don't know what yeah. No. I think it's queue what's it says?\n\nQLED? Yeah. No. Yeah. Forgot I I forgot, actually.\n\nI think it it is it's QLED or something. Yeah. Yeah. Yeah. Okay.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nHow it's a TP Link router. Igor. Yeah. Yeah. Yeah.\n\nI think it's like the AX like like, it it has got four, like, antenna things at the back. Yeah. I think the TP Link Wi Fi six router AX 3,000 Mbps. I think that's the one. Yeah.\n\nYeah. Yeah. I think it's a little black box. What's your I should have I should have checked it, but I'm at work now. So yeah.\n\nYeah. Yeah. Zero four zero three seven six three. Sure. Do you have Dom?\n\nOkay. Yeah. Alright. Yeah. Yeah.\n\nSo how how much was the plan? So for 50 Mbps? Seventy four. 74. Okay.\n\nYeah. 74. I'll just note it everything. Yeah. Easy.\n\nI'll I'll probably, I'll give you a call this afternoon. Yeah. Yeah. Easy. Yeah.\n\nThanks, CT. Thanks, doctor. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.6399999,"end":3.04,"sentiment":"neutral","sentiment_score":0.08918288350105286},{"text":"Hey.","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.06673137843608856},{"text":"This is Aniko.","start":3.76,"end":4.74,"sentiment":"neutral","sentiment_score":0.07660451034704845},{"text":"I'm just calling just wanted to inquire about the Internet.","start":4.7999997,"end":8.1,"sentiment":"neutral","sentiment_score":0.0667621936649084},{"text":"Yeah.","start":9.76,"end":10.26,"sentiment":"neutral","sentiment_score":0.07443208247423172}],"sentiment":"neutral","sentiment_score":0.07048636325635016,"num_words":16,"start":2.6399999,"end":10.26},{"sentences":[{"text":"I live in a mountain in Victoria in Geelong.","start":12.415,"end":17.875,"sentiment":"neutral","sentiment_score":0.1049001779821184},{"text":"Yeah.","start":21.855,"end":22.095001,"sentiment":"neutral","sentiment_score":0.033930130302906036},{"text":"It 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something.","start":611.27496,"end":614.01495,"sentiment":"neutral","sentiment_score":-0.03158708175437318},{"text":"Yeah.","start":617.77,"end":618.27,"sentiment":"neutral","sentiment_score":0.09154579043388368},{"text":"Yeah.","start":618.73,"end":619.23,"sentiment":"neutral","sentiment_score":0.09808242321014404},{"text":"Yeah.","start":626.41,"end":626.91,"sentiment":"neutral","sentiment_score":0.022149087861180305},{"text":"Okay.","start":632.955,"end":633.455,"sentiment":"neutral","sentiment_score":0.10905131697654724}],"sentiment":"neutral","sentiment_score":0.002811144822492049,"num_words":13,"start":611.27496,"end":633.455},{"sentences":[{"text":"Yeah.","start":642.235,"end":642.735,"sentiment":"neutral","sentiment_score":0.18215236067771912},{"text":"Yeah.","start":643.035,"end":643.53,"sentiment":"neutral","sentiment_score":0.16503651440143585},{"text":"Yeah.","start":660.185,"end":660.685,"sentiment":"neutral","sentiment_score":0.30896252393722534},{"text":"Yeah.","start":671.99,"end":672.49,"sentiment":"neutral","sentiment_score":0.17906922101974487},{"text":"Yeah.","start":675.27,"end":675.77,"sentiment":"neutral","sentiment_score":0.06767307221889496}],"sentiment":"neutral","sentiment_score":0.18057873845100403,"num_words":5,"start":642.235,"end":675.77},{"sentences":[{"text":"How it's a TP Link router.","start":677.27,"end":684.89,"sentiment":"neutral","sentiment_score":0.029255158190305035},{"text":"Igor.","start":692.275,"end":692.775,"sentiment":"neutral","sentiment_score":0.010804476216435432},{"text":"Yeah.","start":695.395,"end":695.895,"sentiment":"neutral","sentiment_score":0.00967022031545639},{"text":"Yeah.","start":696.195,"end":696.695,"sentiment":"neutral","sentiment_score":-0.02225683443248272},{"text":"Yeah.","start":708.70996,"end":709.20996,"sentiment":"neutral","sentiment_score":-0.0024903416633605957}],"sentiment":"neutral","sentiment_score":0.01712584695778787,"num_words":10,"start":677.27,"end":709.20996},{"sentences":[{"text":"I think it's like the AX like like, it it has got four, like, antenna things at the back.","start":745.88495,"end":755.4,"sentiment":"neutral","sentiment_score":-0.031130726204106684},{"text":"Yeah.","start":760.60004,"end":760.92004,"sentiment":"neutral","sentiment_score":0.06292733550071716},{"text":"I think the TP Link Wi Fi six router AX 3,000 Mbps.","start":760.92004,"end":766.36005,"sentiment":"neutral","sentiment_score":0.08881811828662951},{"text":"I think that's the one.","start":766.36005,"end":767.58,"sentiment":"neutral","sentiment_score":0.11622801423072815},{"text":"Yeah.","start":777.84503,"end":778.24506,"sentiment":"neutral","sentiment_score":0.054665930569171906}],"sentiment":"neutral","sentiment_score":0.030870183125922556,"num_words":38,"start":745.88495,"end":778.24506},{"sentences":[{"text":"Yeah.","start":778.24506,"end":778.74506,"sentiment":"neutral","sentiment_score":0.06923763453960419},{"text":"Yeah.","start":787.94,"end":788.44,"sentiment":"neutral","sentiment_score":0.06844653189182281},{"text":"I think it's a little black box.","start":803.59503,"end":805.615,"sentiment":"neutral","sentiment_score":-0.023768367245793343},{"text":"What's your I should have I should have checked it, but I'm at work now.","start":810.01,"end":814.17004,"sentiment":"neutral","sentiment_score":-0.01761588022733728},{"text":"So yeah.","start":814.17004,"end":820.35004,"sentiment":"neutral","sentiment_score":0.03582402132451534}],"sentiment":"neutral","sentiment_score":-0.008510944809621343,"num_words":26,"start":778.24506,"end":820.35004},{"sentences":[{"text":"Yeah.","start":826.01495,"end":826.51495,"sentiment":"neutral","sentiment_score":0.03664063662290573},{"text":"Yeah.","start":837.16003,"end":837.66003,"sentiment":"neutral","sentiment_score":0.03848935663700104},{"text":"Zero four zero three seven six three.","start":843.56,"end":848.06,"sentiment":"neutral","sentiment_score":0.01673805620521307},{"text":"Sure.","start":851.97504,"end":852.29504,"sentiment":"neutral","sentiment_score":0.02762775495648384},{"text":"Do you have Dom?","start":852.29504,"end":853.195,"sentiment":"neutral","sentiment_score":0.009889600332826376}],"sentiment":"neutral","sentiment_score":0.0185344673560134,"num_words":14,"start":826.01495,"end":853.195},{"sentences":[{"text":"Okay.","start":854.29504,"end":854.775,"sentiment":"neutral","sentiment_score":0.030248422175645828},{"text":"Yeah.","start":854.775,"end":855.275,"sentiment":"neutral","sentiment_score":0.032840922474861145},{"text":"Alright.","start":856.215,"end":856.715,"sentiment":"neutral","sentiment_score":0.0428108274936676},{"text":"Yeah.","start":867.95996,"end":868.45996,"sentiment":"neutral","sentiment_score":0.051288072019815445},{"text":"Yeah.","start":877.41504,"end":877.575,"sentiment":"neutral","sentiment_score":0.06846234202384949}],"sentiment":"neutral","sentiment_score":0.0451301172375679,"num_words":5,"start":854.29504,"end":877.575},{"sentences":[{"text":"So how how much was the plan?","start":877.575,"end":879.17505,"sentiment":"neutral","sentiment_score":0.05235685674207551},{"text":"So for 50 Mbps?","start":879.17505,"end":880.79504,"sentiment":"neutral","sentiment_score":0.037198026198893785},{"text":"Seventy four.","start":881.09503,"end":882.075,"sentiment":"neutral","sentiment_score":0.027256743982434273},{"text":"74.","start":882.455,"end":883.335,"sentiment":"neutral","sentiment_score":0.01864737644791603},{"text":"Okay.","start":883.335,"end":883.835,"sentiment":"neutral","sentiment_score":0.036193352192640305}],"sentiment":"neutral","sentiment_score":0.04164295457303524,"num_words":15,"start":877.575,"end":883.835},{"sentences":[{"text":"Yeah.","start":884.375,"end":884.875,"sentiment":"neutral","sentiment_score":0.03249672055244446},{"text":"74.","start":885.015,"end":886.155,"sentiment":"neutral","sentiment_score":0.028234897181391716},{"text":"I'll just note it everything.","start":886.375,"end":887.835,"sentiment":"neutral","sentiment_score":0.07367854714393615},{"text":"Yeah.","start":887.895,"end":888.215,"sentiment":"neutral","sentiment_score":0.12107071280479433},{"text":"Easy.","start":888.215,"end":888.61505,"sentiment":"neutral","sentiment_score":0.06779409945011139}],"sentiment":"neutral","sentiment_score":0.0686654628564914,"num_words":9,"start":884.375,"end":888.61505},{"sentences":[{"text":"I'll I'll probably, I'll give you a call this afternoon.","start":888.61505,"end":891.11505,"sentiment":"neutral","sentiment_score":0.11162184774875641},{"text":"Yeah.","start":892.5089,"end":892.8289,"sentiment":"neutral","sentiment_score":0.23558345437049863},{"text":"Yeah.","start":892.8289,"end":893.2289,"sentiment":"neutral","sentiment_score":0.2700777053833008},{"text":"Easy.","start":893.2289,"end":893.7289,"sentiment":"positive","sentiment_score":0.4478586316108704},{"text":"Yeah.","start":897.1489,"end":897.3089,"sentiment":"neutral","sentiment_score":0.31887340545654297}],"sentiment":"neutral","sentiment_score":0.17061511959348405,"num_words":14,"start":888.61505,"end":897.3089},{"sentences":[{"text":"Thanks, CT.","start":897.3089,"end":898.2889,"sentiment":"positive","sentiment_score":0.6853150129318237},{"text":"Thanks, doctor.","start":898.5089,"end":899.3289,"sentiment":"positive","sentiment_score":0.6843537092208862},{"text":"Bye.","start":900.0289,"end":900.5289,"sentiment":"neutral","sentiment_score":-0.1305089145898819}],"sentiment":"positive","sentiment_score":0.5217657059431076,"num_words":5,"start":897.3089,"end":900.5289}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. Airtel.\n\nChannel 1: Hi. Hey. This is Aniko. I'm just calling just wanted to inquire about the Internet.\n\nChannel 0: Yep.\n\nChannel 1: Yeah. I live in a mountain in Victoria in Geelong.\n\nChannel 0: Nice place, Geelong. Nice and sunny. I'm\n\nChannel 1: Yeah.\n\nChannel 0: not\n\nChannel 1: It is.\n\nChannel 0: far from there. I'm in Melbourne, actually. Hang on a sec. Let me just pull out\n\nChannel 1: Yeah.\n\nChannel 0: the address search. Do you know if it's an NBN network or a private network?\n\nChannel 1: It's up OptiGum.\n\nChannel 0: Oh, yes. Opticom. Yep.\n\nChannel 1: Yeah. Do you guys provide OptiGum?\n\nChannel 0: Yeah. Yeah. We do. Just depends on it's on our site. So if you go on the airtel.net.au, you'll see the networks that we have.\n\nYou'll see OptiCom.\n\nChannel 1: Right. Yeah.\n\nChannel 0: Just click on the OptiCom and then select the plan that you want. That'll come through, and we'll we'll just get you connected.\n\nChannel 1: Is it is it is it like a contract or it's\n\nChannel 0: No. You got the hang on. Let me just pull it out. One second.\n\nChannel 1: yeah.\n\nChannel 0: Yeah. I'm pretty sure there's no contract. Here we go. Opticom. So Opticom, you got a few different plans there.\n\nJust depends\n\nChannel 1: Yeah.\n\nChannel 0: on what sort of speed you want.\n\nChannel 1: Yeah.\n\nChannel 0: Then you got the routers if you need a router. If you've got your own router, you can use your own router. It's just a matter of pressing the reset button and disconnect it to the OptiCon box.\n\nChannel 1: Yeah.\n\nChannel 0: Then we've got no contract. That's okay. So with OptiCom, you just got two options. Either no contract, which is a $45 one top connection fee, or twelve months contract where there's no connection fee. Are you gonna be is are you renting or you're buying where you are?\n\nChannel 1: No. It's fine. It's it's my yeah. It's it's it's my own house. So\n\nChannel 0: Well, then just got a contract plan. Because you're gonna get a you're gonna you so with the it's probably mister going to a contract there. It's up to you. Reason I say that because the prices are locked in, so it could be for twelve months, so you can renew it again, whatever. After twelve months, if you don't want a contract, you know, after contract.\n\nThing is that right now, I think next month, NBN, they're putting their prices up.\n\nChannel 1: Yeah.\n\nChannel 0: So when NBN puts their prices up, so do Opticom and everybody else that provides a private network. Right now, depends how many people will be using the Internet?\n\nChannel 1: Just three of us.\n\nChannel 0: So you can get a basic OptiCon. Will you be doing any gaming or anything like that or just TV streaming and your just your normal Internet stuff?\n\nChannel 1: Just a normal one. Yeah.\n\nChannel 0: Well, you could you can use the basic 25 Mbps. We can serve three to five users as long as you're not doing any gaming or anything like that. That's at\n\nChannel 1: Yeah.\n\nChannel 0: $6.69 95 a month. And for\n\nChannel 1: Yeah.\n\nChannel 0: an extra $10, you you can double the speed.\n\nChannel 1: Yeah.\n\nChannel 0: So that's\n\nChannel 1: No.\n\nChannel 0: sort\n\nChannel 1: I'm\n\nChannel 0: of\n\nChannel 1: I actually currently have at the moment, I have 100 Mbps. I'm with I mean, I've been with Aussie Broadband for a while now.\n\nChannel 0: Okay. Yep.\n\nChannel 1: Yes.\n\nChannel 0: What\n\nChannel 1: They\n\nChannel 0: do\n\nChannel 1: are\n\nChannel 0: they what\n\nChannel 1: the\n\nChannel 0: do\n\nChannel 1: interest\n\nChannel 0: they charge you for a 100?\n\nChannel 1: 99.\n\nChannel 0: Yeah. It's same as us.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Same price.\n\nChannel 1: Yes.\n\nChannel 0: Yeah.\n\nChannel 1: But I didn't have any pro I didn't have any problem with the with the Internet. But\n\nChannel 0: Yeah.\n\nChannel 1: just yeah. I just wanted to you know, I think it's just a bit too much spending, you know, just for three of us because\n\nChannel 0: Yep.\n\nChannel 1: we don't\n\nChannel 0: But\n\nChannel 1: do\n\nChannel 0: a\n\nChannel 1: gaming.\n\nChannel 0: a 100\n\nChannel 1: You know?\n\nChannel 0: I've been doing this for thirty years now, and I can\n\nChannel 1: Yeah.\n\nChannel 0: guarantee that a 100, you're never gonna use it if you're not use unless you're doing professional gaming or you're\n\nChannel 1: Yeah.\n\nChannel 0: playing games with your computer or you got a PlayStation, unless even even then, even a 50 Mbps, which is $20 cheaper, is better for you.\n\nChannel 1: Yeah. Yeah. That's what I think. Yeah. Because because I don't know.\n\nBecause so I I was with Aussie Broadband before for 50 Mbps, and then I switched into Optus for 50 Mbps. But then I find the Internet was a bit slow on Optus. I don't know how\n\nChannel 0: Have\n\nChannel 1: and\n\nChannel 0: you got MB in there as well?\n\nChannel 1: sorry?\n\nChannel 0: Have you got MB in there as well?\n\nChannel 1: I'm not sure. I think it's just the OptiGum around around\n\nChannel 0: Well,\n\nChannel 1: my area.\n\nChannel 0: OpticsHub is one thing. Optics, they they can't provide you Opticom service because\n\nChannel 1: Not\n\nChannel 0: they're on\n\nChannel 1: in\n\nChannel 0: a\n\nChannel 1: it. Yeah. Not in my previous address. Where where I was renting.\n\nChannel 0: oh, okay. Got it. Got it. Got\n\nChannel 1: Yeah.\n\nChannel 0: it.\n\nChannel 1: So\n\nChannel 0: What\n\nChannel 1: and then\n\nChannel 0: what's the address where you are now, if you don't mind me asking?\n\nChannel 1: yes. Yeah. It's 9 Remarkable Drive, Mountainade.\n\nChannel 0: 9 Remarkable\n\nChannel 1: Cable Drive, Mountain eight.\n\nChannel 0: Drive, Mount Dunedin, Victoria.\n\nChannel 1: Yeah. Yes. Correct.\n\nChannel 0: Nice. Where are you from originally? You you've got an accent.\n\nChannel 1: Uh-huh. From Nepal.\n\nChannel 0: Sorry?\n\nChannel 1: From\n\nChannel 0: Oh, Nepal.\n\nChannel 1: Nepal.\n\nChannel 0: Oh my god.\n\nChannel 1: Yes.\n\nChannel 0: That's a beautiful I've never been there. I wanna go there. I've\n\nChannel 1: Yes.\n\nChannel 0: met a\n\nChannel 1: It\n\nChannel 0: lot of lovely\n\nChannel 1: is.\n\nChannel 0: people here from Nepal. And, actually, the women are actually gorgeous there. Yeah. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: So it is an Up Become site. Yeah. Definitely. No. There's no there's no other way.\n\nThere's no other network provider that's for OptiCom. So OptiCom provides the\n\nChannel 1: Yeah.\n\nChannel 0: network in that area there.\n\nChannel 1: Yeah.\n\nChannel 0: But I I think, personally look. If you're happy with Aussie Broadband, you can always tell them and say, listen, can you bring it down to this to the standard or something like that. You know what I mean? Unless you\n\nChannel 1: Yeah.\n\nChannel 0: what's up? Unless you wanna change, whatever, that that's fine. You know? We we don't have any specials on with Opticom at this present stage.\n\nChannel 1: Yeah.\n\nChannel 0: I know that NBN, they're gonna put their prices up next week next month, But what are we in July or, yeah, in August? I don't know why the hell they're bloody putting they're putting their prices up for three months, then they're gonna put them back down again. It doesn't make sense. So I don't know what they're doing. But it was it's government stuff.\n\nYou know? We don't wanna argue with the government. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: It's\n\nChannel 1: That's\n\nChannel 0: just some\n\nChannel 1: it.\n\nChannel 0: some rubbish. I don't know what it is. Some red tape or something that they're doing. But, yeah, they're putting it up. I don't know how much in price for three months.\n\n3 three, four months, let's say, something like that, and then it'll come down again. So it just to me, that's just stupid. I don't know why they're doing that. But if there's only three of you so what do you use the Internet for? Just for just explain to me what you use the Internet for.\n\nChannel 1: Just not just just the social network, and that's it. Yeah. Just, you know, just movies and all. Nothing much.\n\nChannel 0: Okay. So you're streaming. How many TVs?\n\nChannel 1: Just just one TV.\n\nChannel 0: Oh, sure. Well, then you the basic will be more than enough.\n\nChannel 1: Yeah.\n\nChannel 0: The\n\nChannel 1: But\n\nChannel 0: basic\n\nChannel 1: sometimes it's just The 25 I think the twenty five one, it just you know, it buffers too much, you know, like,\n\nChannel 0: well,\n\nChannel 1: washing\n\nChannel 0: the\n\nChannel 1: when you're washing.\n\nChannel 0: it buffers too much. I'll tell you why.\n\nChannel 1: Yeah.\n\nChannel 0: Depends on what TV you're watching, whether it's how many rams that hang on. I'll start again. So it depends on the model of the TV, how old it is, and how many rams of space it has. Now if you got, let's say, television that's over five years old and you're\n\nChannel 1: Yeah.\n\nChannel 0: trying to watch a four k,\n\nChannel 1: Yeah.\n\nChannel 0: it's not it's not gonna work. It's gonna buffer. Doesn't matter whether you're on 25, 50, or a 100.\n\nChannel 1: Okay.\n\nChannel 0: Okay? It depends\n\nChannel 1: Yeah.\n\nChannel 0: if the TV supports the four k. And this is where a lot of people get confused with TVs. TVs, if you got a a four k TV, a four k TV, you probably need about eight megabytes. That's all you need\n\nChannel 1: Yes.\n\nChannel 0: to run a four k TV.\n\nChannel 1: Yeah.\n\nChannel 0: You don't need 20\n\nChannel 1: Okay.\n\nChannel 0: five or 50, especially if you only just stream but the thing is, if you if you gotta watch four k movies on a HDTV that doesn't support four k, what's gonna buffer?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: It's not gonna work properly because, yeah, the television's not prepared for that. So the I think the latest TVs now, I think they're coming out with eight k, 16 k, too many k's if you ask me.\n\nChannel 1: Yeah. True.\n\nChannel 0: I I look. I just prefer just\n\nChannel 1: Yeah.\n\nChannel 0: a standard TV. You got HD four k, and that's it. You know, whether you go for four k to 16 k's, to me, it gives you an image 16 k's gives you an image that\n\nChannel 1: Mhmm.\n\nChannel 0: if you're watching a movie, you're not actually watch it doesn't to me, it doesn't feel like as if you're watching the movie anymore. It\n\nChannel 1: Yeah.\n\nChannel 0: feels like as if you can jump in the TV, but then it it defeats the purpose of watching a a nice movie. You know, those classical movies and stuff like that.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: But, yeah,\n\nChannel 1: So\n\nChannel 0: it\n\nChannel 1: I paid that for\n\nChannel 0: it just it just depends. You know? It just depends on what you wanna do.\n\nChannel 1: yeah.\n\nChannel 0: What what model TV do you have?\n\nChannel 1: It's a Samsung\n\nChannel 0: Samsung.\n\nChannel 1: I don't\n\nChannel 0: Well,\n\nChannel 1: know.\n\nChannel 0: how\n\nChannel 1: It's\n\nChannel 0: old is it?\n\nChannel 1: it's been three years.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Do you know what model it is?\n\nChannel 1: Not sure which one is it. It's yeah. It's it's a seventy seventy five inch,\n\nChannel 0: It'll\n\nChannel 1: but\n\nChannel 0: be\n\nChannel 1: I\n\nChannel 0: a\n\nChannel 1: don't\n\nChannel 0: 70\n\nChannel 1: know what\n\nChannel 0: five inch,\n\nChannel 1: yeah.\n\nChannel 0: but you don't know what sort of Samsung model it is.\n\nChannel 1: No. I think it's queue what's it says?\n\nChannel 0: G\n\nChannel 1: QLED?\n\nChannel 0: leg? Yeah.\n\nChannel 1: Yeah. No. Yeah.\n\nChannel 0: Alright. K. Let's have a look\n\nChannel 1: Forgot\n\nChannel 0: at the\n\nChannel 1: I\n\nChannel 0: queue\n\nChannel 1: I\n\nChannel 0: there.\n\nChannel 1: forgot, actually. I think it it is it's QLED or something.\n\nChannel 0: Yeah. Well, this this would be four k Ultra HD\n\nChannel 1: Yeah.\n\nChannel 0: Smart\n\nChannel 1: Yeah.\n\nChannel 0: OLED TV. So on that on on that note, you the 25, unless\n\nChannel 1: Yeah.\n\nChannel 0: you're watching TV and you put another two devices on, like your mobile phones, then it's gonna buffer.\n\nChannel 1: Okay.\n\nChannel 0: But in saying that, I would then highly recommend you just drop it down from 100 Mbps\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: down to 50. So you're saving yourself. So it's going now oh, look. We can do the OptiCom standard for $74 and the Superfast for $94. Alright.\n\nSo if you drop it now from 99 to $74.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. That's $25 you're saving yourself a month times 12. That's $300 you're saving a month just there.\n\nChannel 1: Yeah.\n\nChannel 0: A year. Sorry. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: How\n\nChannel 0: that's the difference. But what sort of another another thing too, what sort of router are you using?\n\nChannel 1: it's a TP Link router.\n\nChannel 0: Yeah. Which one? Is it the is it a VDHL router or a Wi Fi six or Wi Fi seven? Because that\n\nChannel 1: Igor.\n\nChannel 0: makes a big makes a big difference because I'll tell you why.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Last year, September last year, there was a a FiberBoost that was upgraded by NBN. That's why there were all these outages and resetting all over Australia back then.\n\nChannel 1: Yeah.\n\nChannel 0: So now all the all the private embedded networks have also done the same. They had to follow suit. So if you haven't got a minimum Wi Fi six, you're gonna get buffering up because of the plan anymore now. It'll be how old is the router? If that router is more than twelve months twelve months old, it's not gonna doesn't matter whether you use a 25, the 50, the 100, you're still gonna have issues with it.\n\nBecause it's not made anymore it's not made anymore for optic fiber because you got optic fiber direct directly to the premises. So the old AC routers, VDSL routers, that is not gonna give you the the proper outcome.\n\nChannel 1: I think it's like the AX like like, it it has got four, like, antenna things at the back.\n\nChannel 0: TP Link EX, was it?\n\nChannel 1: Yeah. I think the TP Link Wi Fi six router AX 3,000 Mbps. I think that's the one.\n\nChannel 0: Okay. Well, it's if it's if it's a tp link AX 3,000, is it?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Oh, so it's a Wi Fi seven. Oh, that's plenty. That that so it sounds to me like the router is good. That's a good router. Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Another thing too, the OptiCom box, is it a little small black box or is it a a white box, a Huawei box or Adran box?\n\nChannel 1: I think it's a little black box.\n\nChannel 0: Yeah. A little Nokia one, is it? Yeah.\n\nChannel 1: What's\n\nChannel 0: Because those\n\nChannel 1: your\n\nChannel 0: those little\n\nChannel 1: I should have I should have checked it, but I'm at work now. So\n\nChannel 0: oh, look. I'll give you if you want, I can give you my direct number,\n\nChannel 1: yeah.\n\nChannel 0: which is the after hours number that we have a station available for all our customers. So\n\nChannel 1: Yeah.\n\nChannel 0: it'd be 0403, because this station this number this particular number, the 1800, will shut off today at 4PM. But\n\nChannel 1: Yeah.\n\nChannel 0: we have after our numbers for all all other stuff, tech support, whatever on 0403763\n\nChannel 1: Zero four zero three seven six three.\n\nChannel 0: 744. And just ask for Dom. That's me, d o m.\n\nChannel 1: Sure. Do you have Dom?\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Yeah.\n\nChannel 0: Yeah. And I\n\nChannel 1: Alright.\n\nChannel 0: mean, you know, we can give you a and if you wanna ring up Aussie Broadband and say, look. I wanna change my plan. Well, you can just talk with them. Whatever. It's up to you anyway.\n\nBut we can\n\nChannel 1: Yeah.\n\nChannel 0: do we can do the plan for the $54.74. And, yeah, that's $300 you save in a a year or $25 a a month.\n\nChannel 1: Yeah. So how how much was the plan? So for 50 Mbps?\n\nChannel 0: $70.70\n\nChannel 1: Seventy four.\n\nChannel 0: 4.\n\nChannel 1: 74. Okay. Yeah. 74. I'll just note it everything.\n\nYeah. Easy. I'll I'll probably, I'll give you a call this afternoon.\n\nChannel 0: Okay. Not a problem.\n\nChannel 1: Yeah. Yeah. Easy.\n\nChannel 0: Alright. Have a good day. We'll go and then I'll talk to you soon.\n\nChannel 1: Yeah. Thanks, CT.\n\nChannel 0: Have\n\nChannel 1: Thanks,\n\nChannel 0: a good\n\nChannel 1: doctor.\n\nChannel 0: afternoon. Bye bye. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.08,"end":0.64,"sentiment":"positive","sentiment_score":0.34169405698776245},{"text":"Airtel.","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.13310852646827698}],"sentiment":"neutral","sentiment_score":0.27216554681460065,"channel":0,"num_words":3,"start":0.08,"end":1.14},{"sentences":[{"text":"Hi.","start":2.6399999,"end":3.04,"sentiment":"neutral","sentiment_score":0.08918288350105286},{"text":"Hey.","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.06673137843608856},{"text":"This is Aniko.","start":3.76,"end":4.74,"sentiment":"neutral","sentiment_score":0.07660451034704845},{"text":"I'm just calling just wanted to inquire about the 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want.","start":49.394997,"end":52.355,"sentiment":"neutral","sentiment_score":0.06508981952300438},{"text":"That'll come through, and we'll we'll just get you connected.","start":52.355,"end":54.534996,"sentiment":"neutral","sentiment_score":0.1055894784629345}],"sentiment":"neutral","sentiment_score":0.08269836688819139,"channel":0,"num_words":23,"start":49.394997,"end":54.534996},{"sentences":[{"text":"Is it is it is it like a contract or it's","start":55.65,"end":61.030003,"sentiment":"neutral","sentiment_score":-0.03965535488995639}],"sentiment":"neutral","sentiment_score":-0.03965535488995639,"channel":1,"num_words":11,"start":55.65,"end":61.030003},{"sentences":[{"text":"No.","start":61.37,"end":61.61,"sentiment":"neutral","sentiment_score":-0.17715513706207275},{"text":"You got the hang on.","start":61.61,"end":63.129997,"sentiment":"neutral","sentiment_score":-0.20140223503112792},{"text":"Let me just pull it out.","start":63.129997,"end":64.25,"sentiment":"neutral","sentiment_score":-0.061417688926061},{"text":"One second.","start":64.25,"end":64.99,"sentiment":"neutral","sentiment_score":-0.04141204431653023}],"sentiment":"neutral","sentiment_score":-0.11682118102908134,"channel":0,"num_words":14,"start":61.37,"end":64.99},{"sentences":[{"text":"yeah.","start":65.41,"end":65.91,"sentiment":"neutral","sentiment_score":-0.021203886717557907}],"sentiment":"neutral","sentiment_score":-0.021203886717557907,"channel":1,"num_words":1,"start":65.41,"end":65.91},{"sentences":[{"text":"Yeah.","start":68.625,"end":68.785,"sentiment":"neutral","sentiment_score":-0.02611926570534706},{"text":"I'm pretty sure there's no contract.","start":68.785,"end":70.305,"sentiment":"neutral","sentiment_score":-0.059035115564862885},{"text":"Here we go.","start":70.305,"end":70.865,"sentiment":"neutral","sentiment_score":-0.005067893303930759},{"text":"Opticom.","start":70.865,"end":71.365,"sentiment":"neutral","sentiment_score":0.025180943310260773},{"text":"So Opticom, you got a few different plans there.","start":72.625,"end":78.085,"sentiment":"neutral","sentiment_score":0.03718445926076836}],"sentiment":"neutral","sentiment_score":-0.0017846281174570323,"channel":0,"num_words":20,"start":68.625,"end":78.085},{"sentences":[{"text":"Just depends","start":78.385,"end":78.945,"sentiment":"neutral","sentiment_score":0.01762494444847107}],"sentiment":"neutral","sentiment_score":0.01762494444847107,"channel":0,"num_words":2,"start":78.385,"end":78.945},{"sentences":[{"text":"Yeah.","start":78.705,"end":79.205,"sentiment":"neutral","sentiment_score":0.018583068624138832}],"sentiment":"neutral","sentiment_score":0.018583068624138832,"channel":1,"num_words":1,"start":78.705,"end":79.205},{"sentences":[{"text":"on what sort of speed you 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up?","start":359.525,"end":360.0,"sentiment":"neutral","sentiment_score":-0.05068103224039078},{"text":"Unless you wanna change, whatever, that that's fine.","start":360.24,"end":362.64,"sentiment":"neutral","sentiment_score":0.0050253844819963},{"text":"You know?","start":362.64,"end":362.96,"sentiment":"neutral","sentiment_score":-0.0005513690412044525},{"text":"We we don't have any specials on with Opticom at this present stage.","start":362.96,"end":369.46,"sentiment":"neutral","sentiment_score":-0.30340495705604553}],"sentiment":"neutral","sentiment_score":-0.16026104673743247,"channel":0,"num_words":25,"start":359.525,"end":369.46},{"sentences":[{"text":"Yeah.","start":370.1,"end":370.6,"sentiment":"neutral","sentiment_score":-0.0809728354215622}],"sentiment":"neutral","sentiment_score":-0.0809728354215622,"channel":1,"num_words":1,"start":370.1,"end":370.6},{"sentences":[{"text":"I know that NBN, they're gonna put their prices up next week next month, But what are we in July or, 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good","start":898.535,"end":898.855,"sentiment":"positive","sentiment_score":0.7296221554279327}],"sentiment":"positive","sentiment_score":0.7296221554279327,"channel":0,"num_words":2,"start":898.535,"end":898.855},{"sentences":[{"text":"doctor.","start":898.8289,"end":899.3289,"sentiment":"positive","sentiment_score":0.6300597786903381}],"sentiment":"positive","sentiment_score":0.6300597786903381,"channel":1,"num_words":1,"start":898.8289,"end":899.3289},{"sentences":[{"text":"afternoon.","start":898.855,"end":899.255,"sentiment":"neutral","sentiment_score":0.32685422897338867},{"text":"Bye bye.","start":899.255,"end":899.65497,"sentiment":"neutral","sentiment_score":0.24552902579307556},{"text":"Bye.","start":899.65497,"end":900.15497,"sentiment":"neutral","sentiment_score":0.20896920561790464}],"sentiment":"neutral","sentiment_score":0.2567203715443611,"channel":0,"num_words":4,"start":898.855,"end":900.15497},{"sentences":[{"text":"Bye.","start":900.0289,"end":900.5289,"sentiment":"neutral","sentiment_score":-0.1305089145898819}],"sentiment":"neutral","sentiment_score":-0.1305089145898819,"channel":1,"num_words":1,"start":900.0289,"end":900.5289}]},"summary":{"result":"success","short":"The agent explains that there is no contract and prices are locked in, but the customer can renew their plan and use their own router. The customer expresses concern about the cost of streaming movies and the agent suggests switching to a lower speed option. The customer and agent discuss internet speed, TV usage, and router options, recommending dropping off the standard TV and streaming movies. The agent provides their direct number and suggests calling after hours to change plans."},"intents":{"segments":[{"text":"This is Aniko. I'm just calling just wanted to inquire about the Internet. Yep. Yeah.","start_word":5,"end_word":19,"intents":[{"intent":"Inquire about internet","confidence_score":0.29122624}]},{"text":"So you can get a basic OptiCon. Will you be doing any gaming or anything like that or just TV streaming and your just your normal Internet stuff?","start_word":413,"end_word":440,"intents":[{"intent":"Clarify internet usage","confidence_score":0.006026193}]},{"text":"But if there's only three of you so what do you use the Internet for?","start_word":1130,"end_word":1144,"intents":[{"intent":"Verify internet usage","confidence_score":0.000051574476}]},{"text":"Depends on what TV you're watching, whether it's how many rams that hang on. I'll start again. So it depends on the model of the TV, how old it is, and how many rams of space it has. Now if you got, let's say, television that's over five years old and you're Yeah.","start_word":1241,"end_word":1293,"intents":[{"intent":"Evaluate tv functionality","confidence_score":0.0074130404}]},{"text":"feels like as if you can jump in the TV, but then it it defeats the purpose of watching a a nice movie. You know, those classical movies and stuff like that. Yeah.","start_word":1526,"end_word":1558,"intents":[{"intent":"Express dissatisfaction with traditional movies","confidence_score":0.00054120703}]},{"text":"What what model TV do you have?","start_word":1584,"end_word":1590,"intents":[{"intent":"Inquire about model","confidence_score":0.03280292},{"intent":"Confirm model","confidence_score":0.20864457},{"intent":"Inquire about tv model","confidence_score":0.061452534}]},{"text":"G QLED? leg?","start_word":1663,"end_word":1665,"intents":[{"intent":"Confirm qled","confidence_score":0.011181144}]},{"text":"Well, this this would be four k Ultra HD Yeah. Smart Yeah. OLED TV. So on that on on that note, you the 25, unless Yeah. you're watching TV and you put another two devices on, like your mobile phones, then it's gonna buffer. Okay. But in saying that, I would then highly recommend you just drop it down from 100 Mbps Yeah.","start_word":1695,"end_word":1757,"intents":[{"intent":"Express preference for tv resolution","confidence_score":0.00045671445}]},{"text":"But in saying that, I would then highly recommend you just drop it down from 100 Mbps Yeah.","start_word":1740,"end_word":1757,"intents":[{"intent":"Suggest device drop-off","confidence_score":0.0000013772111}]},{"text":"We can do the OptiCom standard for $74 and the Superfast for $94. Alright.","start_word":1773,"end_word":1786,"intents":[{"intent":"Opticom pricing","confidence_score":0.003190031}]},{"text":"it's a TP Link router. Yeah. Which one?","start_word":1841,"end_word":1848,"intents":[{"intent":"Choosing a tp link router","confidence_score":0.009321575}]},{"text":"That that so it sounds to me like the router is good. That's a good router. Yep.","start_word":2099,"end_word":2115,"intents":[{"intent":"Clarify router information","confidence_score":0.0015552046}]}]},"sentiments":{"segments":[{"text":"Good morning. Airtel. Hi. Hey. This is Aniko. I'm just calling just wanted to inquire about the Internet. Yep. Yeah. I live in a mountain in Victoria in Geelong.","start_word":0,"end_word":28,"sentiment":"neutral","sentiment_score":0.10411082208156586},{"text":"Nice place, Geelong. Nice and sunny.","start_word":29,"end_word":34,"sentiment":"positive","sentiment_score":0.610685408115387},{"text":"I'm Yeah. not It is. far from there. I'm in Melbourne, actually. Hang on a sec. Let me just pull out Yeah. the address search. Do you know if it's an NBN network or a private network? It's up OptiGum. Oh, yes. Opticom. Yep. Yeah. Do you guys provide OptiGum? Yeah. Yeah. We do. Just depends on it's on our site. So if you go on the airtel.net.au, you'll see the networks that we have. You'll see OptiCom. Right. Yeah. Just click on the OptiCom and then select the plan that you want. That'll come through, and we'll we'll just get you connected. Is it is it is it like a contract or it's No. You got the hang on. Let me just pull it out. One second. yeah. Yeah. I'm pretty sure there's no contract. Here we go. Opticom. So Opticom, you got a few different plans there. Just depends Yeah. on what sort of speed you want. Yeah. Then you got the routers if you need a router. If you've got your own router, you can use your own router. It's just a matter of pressing the reset button and disconnect it to the OptiCon box. Yeah. Then we've got no contract. That's okay. So with OptiCom, you just got two options. Either no contract, which is a $45 one top connection fee, or twelve months contract where there's no connection fee. Are you gonna be is are you renting or you're buying where you are? No. It's fine. It's it's my yeah. It's it's it's my own house. So Well, then just got a contract plan. Because you're gonna get a you're gonna you so with the it's probably mister going to a contract there. It's up to you. Reason I say that because the prices are locked in, so it could be for twelve months, so you can renew it again, whatever. After twelve months, if you don't want a contract, you know, after contract. Thing is that right now, I think next month, NBN, they're putting their prices up. Yeah. So when NBN puts their prices up, so do Opticom and everybody else that provides a private network. Right now, depends how many people will be using the Internet? Just three of us. So you can get a basic OptiCon. Will you be doing any gaming or anything like that or just TV streaming and your just your normal Internet stuff? Just a normal one. Yeah. Well, you could you can use the basic 25 Mbps. We can serve three to five users as long as you're not doing any gaming or anything like that. That's at Yeah. $6.69 95 a month. And for Yeah. an extra $10, you you can double the speed. Yeah. So that's No. sort I'm of I actually currently have at the moment, I have 100 Mbps. I'm with I mean, I've been with Aussie Broadband for a while now. Okay. Yep. Yes. What They do are they what the do interest they charge you for a 100? 99. Yeah. It's same as us. Yeah. Yeah. Same price. Yes. Yeah. But I didn't have any pro I didn't have any problem with the with the Internet. But Yeah. just yeah.","start_word":35,"end_word":574,"sentiment":"neutral","sentiment_score":0.029331971170311725},{"text":"I just wanted to you know, I think it's just a bit too much spending, you know, just for three of us because Yep.","start_word":575,"end_word":598,"sentiment":"negative","sentiment_score":-0.34759917855262756},{"text":"we don't But do a gaming. a 100 You know? I've been doing this for thirty years now, and I can Yeah. guarantee that a 100, you're never gonna use it if you're not use unless you're doing professional gaming or you're Yeah. playing games with your computer or you got a PlayStation, unless even even then, even a 50 Mbps, which is $20 cheaper, is better for you. Yeah. Yeah. That's what I think. Yeah. Because because I don't know. Because so I I was with Aussie Broadband before for 50 Mbps, and then I switched into Optus for 50 Mbps. But then I find the Internet was a bit slow on Optus. I don't know how Have and you got MB in there as well? sorry? Have you got MB in there as well? I'm not sure. I think it's just the OptiGum around around Well, my area. OpticsHub is one thing. Optics, they they can't provide you Opticom service because Not they're on in a it. Yeah. Not in my previous address. Where where I was renting. oh, okay. Got it. Got it. Got Yeah. it. So What and then what's the address where you are now, if you don't mind me asking? yes. Yeah. It's 9 Remarkable Drive, Mountainade. 9 Remarkable Cable Drive, Mountain eight. Drive, Mount Dunedin, Victoria. Yeah. Yes. Correct. Nice. Where are you from originally? You you've got an accent. Uh-huh. From Nepal. Sorry? From Oh, Nepal. Nepal. Oh my god. Yes.","start_word":599,"end_word":847,"sentiment":"neutral","sentiment_score":-0.031978446518979874},{"text":"That's a beautiful I've never been there.","start_word":848,"end_word":854,"sentiment":"positive","sentiment_score":0.3827280104160309},{"text":"I wanna go there. I've Yes. met a lot It of lovely is.","start_word":855,"end_word":867,"sentiment":"neutral","sentiment_score":0.2370954006910324},{"text":"people here from Nepal. And, actually, the women are actually gorgeous there.","start_word":868,"end_word":879,"sentiment":"positive","sentiment_score":0.4989932179450989},{"text":"Yeah. Okay. Yeah. So it is an Up Become site. Yeah. Definitely. No. There's no there's no other way. There's no other network provider that's for OptiCom. So OptiCom provides the Yeah. network in that area there. Yeah. But I I think, personally look. If you're happy with Aussie Broadband, you can always tell them and say, listen, can you bring it down to this to the standard or something like that. You know what I mean? Unless you Yeah. what's up? Unless you wanna change, whatever, that that's fine. You know? We we don't have any specials on with Opticom at this present stage. Yeah. I know that NBN, they're gonna put their prices up next week next month, But what are we in July or, yeah, in August?","start_word":880,"end_word":1009,"sentiment":"neutral","sentiment_score":-0.006254596076905728},{"text":"I don't know why the hell they're bloody putting they're putting their prices up for three months, then they're gonna put them back down again. It doesn't make sense.","start_word":1010,"end_word":1038,"sentiment":"negative","sentiment_score":-0.5163533687591553},{"text":"So I don't know what they're doing. But it was it's government stuff. You know? We don't wanna argue with the government. Yeah. Yeah. It's That's just some it.","start_word":1039,"end_word":1067,"sentiment":"neutral","sentiment_score":-0.2731722593307495},{"text":"some rubbish. I don't know what it is. Some red tape or something that they're doing.","start_word":1068,"end_word":1083,"sentiment":"negative","sentiment_score":-0.43626347184181213},{"text":"But, yeah, they're putting it up. I don't know how much in price for three months. 3 three, four months, let's say, something like that, and then it'll come down again.","start_word":1084,"end_word":1114,"sentiment":"neutral","sentiment_score":-0.22067826986312863},{"text":"So it just to me, that's just stupid. I don't know why they're doing that.","start_word":1115,"end_word":1129,"sentiment":"negative","sentiment_score":-0.5790516138076782},{"text":"But if there's only three of you so what do you use the Internet for? Just for just explain to me what you use the Internet for. Just not just just the social network, and that's it. Yeah. Just, you know, just movies and all. Nothing much. Okay. So you're streaming. How many TVs? Just just one TV. Oh, sure. Well, then you the basic will be more than enough. Yeah. The But basic sometimes it's just The 25 I think the twenty five one, it just you know, it buffers too much, you know, like, well, washing the when you're washing.","start_word":1130,"end_word":1231,"sentiment":"neutral","sentiment_score":-0.08483797180302002},{"text":"it buffers too much.","start_word":1232,"end_word":1235,"sentiment":"negative","sentiment_score":-0.4099469184875488},{"text":"I'll tell you why. Yeah. Depends on what TV you're watching, whether it's how many rams that hang on. I'll start again. So it depends on the model of the TV, how old it is, and how many rams of space it has. Now if you got, let's say, television that's over five years old and you're Yeah. trying to watch a four k, Yeah. it's not it's not gonna work. It's gonna buffer. Doesn't matter whether you're on 25, 50, or a 100. Okay. Okay? It depends Yeah. if the TV supports the four k. And this is where a lot of people get confused with TVs. TVs, if you got a a four k TV, a four k TV, you probably need about eight megabytes. That's all you need Yes. to run a four k TV. Yeah. You don't need 20 Okay. five or 50, especially if you only just stream but the thing is, if you if you gotta watch four k movies on a HDTV that doesn't support four k, what's gonna buffer? Yeah. Yeah.","start_word":1236,"end_word":1414,"sentiment":"neutral","sentiment_score":-0.06566829234361649},{"text":"It's not gonna work properly because, yeah, the television's not prepared for that.","start_word":1415,"end_word":1427,"sentiment":"negative","sentiment_score":-0.5453097820281982},{"text":"So the I think the latest TVs now, I think they're coming out with eight k, 16 k, too many k's if you ask me. Yeah. True. I I look. I just prefer just Yeah. a standard TV. You got HD four k, and that's it. You know, whether you go for four k to 16 k's, to me, it gives you an image 16 k's gives you an image that Mhmm.","start_word":1428,"end_word":1499,"sentiment":"neutral","sentiment_score":-0.015945891332295205},{"text":"if you're watching a movie, you're not actually watch it doesn't to me, it doesn't feel like as if you're watching the movie anymore.","start_word":1500,"end_word":1523,"sentiment":"negative","sentiment_score":-0.40612441301345825},{"text":"It Yeah.","start_word":1524,"end_word":1525,"sentiment":"neutral","sentiment_score":-0.2997283339500427},{"text":"feels like as if you can jump in the TV, but then it it defeats the purpose of watching a a nice movie.","start_word":1526,"end_word":1548,"sentiment":"negative","sentiment_score":-0.3817400336265564},{"text":"You know, those classical movies and stuff like that. Yeah. Sure. But, yeah, So it I paid that for it just it just depends. You know? It just depends on what you wanna do. yeah. What what model TV do you have? It's a Samsung Samsung. I don't Well, know. how It's old is it? it's been three years. Okay. Yeah. Do you know what model it is? Not sure which one is it. It's yeah. It's it's a seventy seventy five inch, It'll but be I a don't 70 know what five inch, yeah. but you don't know what sort of Samsung model it is. No. I think it's queue what's it says? G QLED? leg? Yeah. Yeah. No. Yeah. Alright. K. Let's have a look Forgot at the I queue I there. forgot, actually. I think it it is it's QLED or something. Yeah. Well, this this would be four k Ultra HD Yeah. Smart Yeah. OLED TV. So on that on on that note, you the 25, unless Yeah. you're watching TV and you put another two devices on, like your mobile phones, then it's gonna buffer. Okay. But in saying that, I would then highly recommend you just drop it down from 100 Mbps Yeah. Yeah. down to 50. So you're saving yourself. So it's going now oh, look. We can do the OptiCom standard for $74 and the Superfast for $94. Alright. So if you drop it now from 99 to $74. Yeah.","start_word":1549,"end_word":1796,"sentiment":"neutral","sentiment_score":0.03970564610039395},{"text":"Alright. That's $25 you're saving yourself a month times 12. That's $300 you're saving a month just there.","start_word":1797,"end_word":1814,"sentiment":"positive","sentiment_score":0.5440263152122498},{"text":"Yeah. A year. Sorry. Yeah. Yeah. So that's How the difference. But what sort of another another thing too, what sort of router are you using? it's a TP Link router. Yeah. Which one? Is it the is it a VDHL router or a Wi Fi six or Wi Fi seven? Because that Igor. makes a big makes a big difference because I'll tell you why. Yeah. Yeah. Last year, September last year, there was a a FiberBoost that was upgraded by NBN. That's why there were all these outages and resetting all over Australia back then. Yeah. So now all the all the private embedded networks have also done the same. They had to follow suit. So if you haven't got a minimum Wi Fi six, you're gonna get buffering up because of the plan anymore now. It'll be how old is the router? If that router is more than twelve months twelve months old, it's not gonna doesn't matter whether you use a 25, the 50, the 100, you're still gonna have issues with it. Because it's not made anymore it's not made anymore for optic fiber because you got optic fiber direct directly to the premises. So the old AC routers, VDSL routers, that is not gonna give you the the proper outcome. I think it's like the AX like like, it it has got four, like, antenna things at the back. TP Link EX, was it? Yeah. I think the TP Link Wi Fi six router AX 3,000 Mbps. I think that's the one. Okay. Well, it's if it's if it's a tp link AX 3,000, is it? Yeah. Yeah. Oh, so it's a Wi Fi seven.","start_word":1815,"end_word":2095,"sentiment":"neutral","sentiment_score":-0.06588659008626836},{"text":"Oh, that's plenty. That that so it sounds to me like the router is good. That's a good router.","start_word":2096,"end_word":2114,"sentiment":"positive","sentiment_score":0.6402453780174255},{"text":"Yep. Yeah. Another thing too, the OptiCom box, is it a little small black box or is it a a white box, a Huawei box or Adran box? I think it's a little black box. Yeah. A little Nokia one, is it? Yeah. What's Because those your those little I should have I should have checked it, but I'm at work now. So oh, look. I'll give you if you want, I can give you my direct number, yeah. which is the after hours number that we have a station available for all our customers. So Yeah. it'd be 0403, because this station this number this particular number, the 1800, will shut off today at 4PM. But Yeah. we have after our numbers for all all other stuff, tech support, whatever on 0403763 Zero four zero three seven six three. 744. And just ask for Dom. That's me, d o m. Sure. Do you have Dom? Yeah. Okay. Yeah. Yeah. And I Alright. mean, you know, we can give you a and if you wanna ring up Aussie Broadband and say, look. I wanna change my plan. Well, you can just talk with them. Whatever. It's up to you anyway. But we can Yeah. do we can do the plan for the $54.74. And, yeah, that's $300 you save in a a year or $25 a a month. Yeah. So how how much was the plan? So for 50 Mbps? $70.70 Seventy four. 4. 74. Okay. Yeah. 74. I'll just note it everything. Yeah. Easy. I'll I'll probably, I'll give you a call this afternoon. Okay. Not a problem. Yeah. Yeah.","start_word":2115,"end_word":2385,"sentiment":"neutral","sentiment_score":0.04188023011347904},{"text":"Easy. Alright. Have a good day. We'll go and then I'll talk to you soon.","start_word":2386,"end_word":2400,"sentiment":"positive","sentiment_score":0.45615461468696594},{"text":"Yeah.","start_word":2401,"end_word":2401,"sentiment":"neutral","sentiment_score":0.31887340545654297},{"text":"Thanks, CT. Have Thanks, a good doctor.","start_word":2402,"end_word":2408,"sentiment":"positive","sentiment_score":0.6933540105819702},{"text":"afternoon. Bye bye. Bye. Bye.","start_word":2409,"end_word":2413,"sentiment":"neutral","sentiment_score":0.22994063794612885}],"average":{"sentiment":"neutral","sentiment_score":-0.01466971905714036}}}}