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Sorry. Oh, how do you spell your first name? Eilish. Okay. No problems. Elise Phillips. Yeah? Okay. So you okay. So how did how did that bloody happen? Let me just check. Yeah. Because if you got all these look. People don't understand. There's all these compliances coming up every bloody day from the Australian government, and it just has an effect on all these other stuff that goes through our platforms. Alright. So I'll I'll delete this. It it should be $89.90 5. Right? Okay. Because on the fourth, it was paid. So how did that happen? This is what I can't understand. No. No. You haven't. It's got here paid on the seventh of the fourth because all invoices are processed between the first and the tenth of each month. So we try to get everybody in before the tenth, so they they don't give any late fees and stuff like that. But if you've already got a direct debit set up or whatever, something like that, it'll just get done automatically. Alright. Leave that with us. I'll get that fixed up, and I'll get a new invoice sent out to you. Okay. Thank you. Have a good day. Bye. 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morning. Siri here. Let me know if I can help. Mhmm. Okay.\n\nHang on a sec. Let me just double check. Sometimes the invoicing can sometimes they have to control this bloody invoicing platform. Sorry. Oh, how do you spell your first name?\n\nEilish. Okay. No problems. Elise Phillips. Yeah?\n\nOkay. So you okay. So how did how did that bloody happen? Let me just check. Yeah.\n\nBecause if you got all these look. People don't understand. There's all these compliances coming up every bloody day from the Australian government, and it just has an effect on all these other stuff that goes through our platforms. Alright. So I'll I'll delete this.\n\nIt it should be $89.90 5. Right? Okay. Because on the fourth, it was paid. So how did that happen?\n\nThis is what I can't understand. No. No. You haven't. It's got here paid on the seventh of the fourth because all invoices are processed between the first and the tenth of each month.\n\nSo we try to get everybody in before the tenth, so they they don't give any late fees and stuff like that. But if you've already got a direct debit set up or whatever, something like that, it'll just get done automatically. Alright. Leave that with us. I'll get that fixed up, and I'll get a new invoice sent out to you.\n\nOkay. Thank you. Have a good day. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.39999998,"end":1.12,"sentiment":"neutral","sentiment_score":0.2204059511423111},{"text":"Siri here.","start":1.8399999,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.13109289482235909},{"text":"Let me know if I can help.","start":2.72,"end":4.26,"sentiment":"neutral","sentiment_score":0.07712775522044726},{"text":"Mhmm.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.06856916099786758},{"text":"Okay.","start":10.08,"end":10.48,"sentiment":"neutral","sentiment_score":-0.07024496793746948}],"sentiment":"neutral","sentiment_score":0.08492906534901032,"num_words":13,"start":0.39999998,"end":10.48},{"sentences":[{"text":"Hang on a sec.","start":10.48,"end":11.5199995,"sentiment":"neutral","sentiment_score":-0.041971209459006786},{"text":"Let me just double check.","start":11.5199995,"end":12.98,"sentiment":"neutral","sentiment_score":-0.0014921974390745163},{"text":"Sometimes the 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understand.","start":72.59,"end":73.89,"sentiment":"negative","sentiment_score":-0.37189098199208576},{"text":"No.","start":76.744995,"end":76.985,"sentiment":"neutral","sentiment_score":-0.2359716296195984},{"text":"No.","start":76.985,"end":77.145,"sentiment":"neutral","sentiment_score":-0.24083952605724335},{"text":"You haven't.","start":77.145,"end":77.625,"sentiment":"neutral","sentiment_score":-0.23154687136411667},{"text":"It's got here paid on the seventh of the fourth because all invoices are processed between the first and the tenth of each month.","start":77.625,"end":86.265,"sentiment":"neutral","sentiment_score":-0.14377090086539587}],"sentiment":"neutral","sentiment_score":-0.19475742385667913,"num_words":34,"start":72.59,"end":86.265},{"sentences":[{"text":"So we try to get everybody in before the tenth, so they they don't give any late fees and stuff like that.","start":86.265,"end":90.845,"sentiment":"neutral","sentiment_score":-0.12902807579799133},{"text":"But if you've already got a direct debit set up or whatever, something like that, it'll just get done automatically.","start":91.04,"end":95.619995,"sentiment":"neutral","sentiment_score":0.004823717381805181},{"text":"Alright.","start":97.6,"end":98.0,"sentiment":"neutral","sentiment_score":0.08165273070335388},{"text":"Leave that with us.","start":98.0,"end":98.799995,"sentiment":"neutral","sentiment_score":0.067506343126297},{"text":"I'll get that fixed up, and I'll get a new invoice sent out to you.","start":98.799995,"end":102.18,"sentiment":"neutral","sentiment_score":0.13934843142827352}],"sentiment":"neutral","sentiment_score":-0.004842560407855819,"num_words":62,"start":86.265,"end":102.18},{"sentences":[{"text":"Okay.","start":103.6,"end":103.92,"sentiment":"neutral","sentiment_score":0.3166191577911377},{"text":"Thank you.","start":103.92,"end":104.32,"sentiment":"positive","sentiment_score":0.4318106174468994},{"text":"Have a good 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This is Elise. I was just inquiring as I've got my invoice today, and I've been charged double for some reason. Thank you. E l I s e. Yep. That's the one. Yeah. It's a bit of a shock. Yeah. Of course. Hello. How are you? Mhmm. Yes. Correct. Yeah. I thought maybe I missed the payment, but now it's like I've got all invoices. Yeah. Amazing. Thank you so much. Thank you. See 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This is Elise. I was just inquiring as I've got my invoice today, and I've been charged double for some reason. Thank you. E l I s e.\n\nYep. That's the one. Yeah. It's a bit of a shock. Yeah.\n\nOf course. Hello. How are you? Mhmm. Yes.\n\nCorrect. Yeah. I thought maybe I missed the payment, but now it's like I've got all invoices. Yeah. Amazing.\n\nThank you so much. Thank you. See you.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.48,"end":2.8,"sentiment":"neutral","sentiment_score":0.08263002336025238},{"text":"This is Elise.","start":2.8,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.06375011056661606},{"text":"I was just inquiring as I've got my invoice today, and I've been charged double for some reason.","start":3.6799998,"end":9.46,"sentiment":"neutral","sentiment_score":-0.15295774758689934},{"text":"Thank you.","start":13.36,"end":14.179999,"sentiment":"neutral","sentiment_score":0.24082838743925095},{"text":"E l I s e.","start":27.704998,"end":29.19,"sentiment":"neutral","sentiment_score":-0.0022540365054737775}],"sentiment":"neutral","sentiment_score":-0.06927491410872257,"num_words":29,"start":2.48,"end":29.19},{"sentences":[{"text":"Yep.","start":33.75,"end":33.99,"sentiment":"neutral","sentiment_score":0.02019357495009899},{"text":"That's the one.","start":33.99,"end":35.06,"sentiment":"neutral","sentiment_score":0.015255461757381758},{"text":"Yeah.","start":44.955,"end":45.275,"sentiment":"neutral","sentiment_score":-0.011526232585310936},{"text":"It's a bit of a shock.","start":45.275,"end":52.025,"sentiment":"neutral","sentiment_score":-0.08577850709358852},{"text":"Yeah.","start":59.739998,"end":60.059998,"sentiment":"neutral","sentiment_score":-0.034991346299648285}],"sentiment":"neutral","sentiment_score":-0.0412690551020205,"num_words":12,"start":33.75,"end":60.059998},{"sentences":[{"text":"Of course.","start":60.059998,"end":60.719997,"sentiment":"neutral","sentiment_score":-0.030402584932744503},{"text":"Hello.","start":64.299995,"end":64.619995,"sentiment":"neutral","sentiment_score":0.008158227428793907},{"text":"How are you?","start":64.619995,"end":65.36,"sentiment":"neutral","sentiment_score":0.00953173420081536},{"text":"Mhmm.","start":66.06,"end":66.56,"sentiment":"neutral","sentiment_score":0.004462266340851784},{"text":"Yes.","start":66.94,"end":67.259995,"sentiment":"neutral","sentiment_score":0.014124270528554916}],"sentiment":"neutral","sentiment_score":-0.0006831503706052899,"num_words":8,"start":60.059998,"end":67.259995},{"sentences":[{"text":"Correct.","start":67.259995,"end":67.759995,"sentiment":"neutral","sentiment_score":0.01836288534104824},{"text":"Yeah.","start":73.865,"end":74.265,"sentiment":"neutral","sentiment_score":-0.23700881004333496},{"text":"I thought maybe I missed the payment, but now it's like I've got all invoices.","start":74.265,"end":77.325,"sentiment":"neutral","sentiment_score":-0.2760812600453695},{"text":"Yeah.","start":90.46,"end":90.96,"sentiment":"neutral","sentiment_score":-0.01138412393629551},{"text":"Amazing.","start":102.34288,"end":102.66288,"sentiment":"positive","sentiment_score":0.5170016288757324}],"sentiment":"neutral","sentiment_score":-0.20285512212859957,"num_words":19,"start":67.259995,"end":102.66288},{"sentences":[{"text":"Thank you so much.","start":102.66288,"end":103.56288,"sentiment":"positive","sentiment_score":0.5728592425584793},{"text":"Thank you.","start":105.22288,"end":105.70288,"sentiment":"positive","sentiment_score":0.4029223769903183},{"text":"See you.","start":105.70288,"end":106.282875,"sentiment":"neutral","sentiment_score":0.28186576068401337}],"sentiment":"positive","sentiment_score":0.45762665569782257,"num_words":8,"start":102.66288,"end":106.282875}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. Siri here.\n\nChannel 1: Hi.\n\nChannel 0: Let\n\nChannel 1: This\n\nChannel 0: me\n\nChannel 1: is\n\nChannel 0: know\n\nChannel 1: Elise.\n\nChannel 0: if I can\n\nChannel 1: I\n\nChannel 0: help.\n\nChannel 1: was just inquiring as I've got my invoice today,\n\nChannel 0: Mhmm.\n\nChannel 1: and I've been charged double for some reason.\n\nChannel 0: Okay. Hang on a sec. Let me just double check.\n\nChannel 1: Thank you.\n\nChannel 0: Sometimes the invoicing can sometimes they have to control this bloody invoicing platform. Sorry. Oh, how do you spell your first name?\n\nChannel 1: E l I s e.\n\nChannel 0: Eilish. Okay. No problems. Elise Phillips. Yeah?\n\nChannel 1: Yep. That's the one.\n\nChannel 0: Okay. So you okay. So how did how did that bloody happen? Let me just check.\n\nChannel 1: Yeah. It's a bit of\n\nChannel 0: Yeah. Because if you got all these look. People don't understand. There's all these\n\nChannel 1: a\n\nChannel 0: compliances\n\nChannel 1: shock.\n\nChannel 0: coming up every bloody day from the Australian government, and it just has an effect on all these other stuff that goes through our platforms.\n\nChannel 1: Yeah. Of course.\n\nChannel 0: Alright. So I'll I'll delete this.\n\nChannel 1: Hello. How\n\nChannel 0: It\n\nChannel 1: are you?\n\nChannel 0: it should be $89.90\n\nChannel 1: Mhmm.\n\nChannel 0: 5. Right?\n\nChannel 1: Yes. Correct.\n\nChannel 0: Okay. Because on the fourth, it was paid. So how did that happen? This is what I can't understand.\n\nChannel 1: Yeah. I thought maybe I missed the payment, but now it's like I've got all\n\nChannel 0: No.\n\nChannel 1: invoices.\n\nChannel 0: No. You haven't. It's got here paid on the seventh of the fourth because all invoices are processed between the first and the tenth of each month. So we try to get everybody in before the tenth, so they they don't give any late fees and stuff like that.\n\nChannel 1: Yeah.\n\nChannel 0: But if you've already got a direct debit set up or whatever, something like that, it'll just get done automatically. Alright. Leave that with us. I'll get that fixed up, and I'll get a new invoice sent out to you.\n\nChannel 1: Amazing. Thank you so much.\n\nChannel 0: Okay. Thank you. Have a good day.\n\nChannel 1: Thank you. See you.\n\nChannel 0: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.39999998,"end":1.12,"sentiment":"neutral","sentiment_score":0.2204059511423111},{"text":"Siri 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The agent, Siri, checks and finds out that Elise's payment was made on the seventh of the fourth, but she had already made a direct debit on the seventh. Siri promises to fix the issue and send a new invoice."},"intents":{"segments":[{"text":"I thought maybe I missed the payment, but now it's like I've got all No. invoices.","start_word":190,"end_word":205,"intents":[{"intent":"Clarify payment error","confidence_score":0.0009953893}]}]},"sentiments":{"segments":[{"text":"Good morning. Siri here. Hi. Let This me know is Elise. if I can I help. was just inquiring as I've got my invoice today, Mhmm. and I've been charged double for some reason. Okay. Hang on a sec. Let me just double check. Thank you. Sometimes the invoicing can sometimes they have to control this bloody invoicing platform. Sorry. Oh, how do you spell your first name? E l I s e. Eilish. Okay. No problems. Elise Phillips. Yeah? Yep. That's the one. Okay. So you okay. So how did how did that bloody happen? Let me just check. Yeah. It's a bit of Yeah. Because if you got all these look. People don't understand. There's all these a compliances shock. coming up every bloody day from the Australian government, and it just has an effect on all these other stuff that goes through our platforms. Yeah. Of course. Alright. So I'll I'll delete this. Hello. How It are you? it should be $89.90 Mhmm. 5. Right? Yes. Correct. Okay. Because on the fourth, it was paid. So how did that happen?","start_word":0,"end_word":182,"sentiment":"neutral","sentiment_score":-0.04428475722670555},{"text":"This is what I can't understand.","start_word":183,"end_word":188,"sentiment":"negative","sentiment_score":-0.3863922357559204},{"text":"Yeah. I thought maybe I missed the payment, but now it's like I've got all No. invoices. No. You haven't. It's got here paid on the seventh of the fourth because all invoices are processed between the first and the tenth of each month. So we try to get everybody in before the tenth, so they they don't give any late fees and stuff like that. Yeah. But if you've already got a direct debit set up or whatever, something like that, it'll just get done automatically. Alright. Leave that with us. I'll get that fixed up, and I'll get a new invoice sent out to you.","start_word":189,"end_word":295,"sentiment":"neutral","sentiment_score":-0.0837278664112091},{"text":"Amazing. Thank you so much.","start_word":296,"end_word":300,"sentiment":"positive","sentiment_score":0.5563130378723145},{"text":"Okay.","start_word":301,"end_word":301,"sentiment":"neutral","sentiment_score":0.3166191577911377},{"text":"Thank you. Have a good day. Thank you.","start_word":302,"end_word":309,"sentiment":"positive","sentiment_score":0.44612449407577515},{"text":"See you. Bye. 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