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I could hear you the whole time, but it sounded like you couldn't hear me last time. That's all good. You can hear me fine now, though? Yeah. I had you booked in this afternoon to go over your annual review. Is now still a good time for you? Yep. Perfect. Now, John, before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay with you. Yep. And just for security purposes, just so that I can confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address, please? Yep. Beautiful. That's exactly what I have here. And how's your day been? Been busy? Nice. Well, I will try not to keep you for too long, John. What I will go through with you first is just a quick kind of a fact find just to see if there is anything major that has changed in your life if we do need to make any changes to your advice. So just bear with me as I go through this information. Now when it comes to your personal details, I have you down here as married with no financial dependence. Is that correct? Yep. Perfect. And if anything were to happen to you, next up, Ken, I have Allison nominated. You still happy with that? Yep. Beautiful. Occupation wise, has any of that changed? Or are you still truck driving? Yep. Perfect. Still with the same employer as well? Like, nothing's changed in the last twelve months? Yep. Perfect. Now I have income here at around 90,000. Is that correct, or has that changed? Still roughly the same? Okay. Okay. Yep. And this is only from last year when you did your annual review. So if it's that should be pretty much the same. Now I have here as well that your employer pays, like, the standard 12% contributions going into super. Like, there's no special agreements or anything like that. Not perfect. No. And when it comes to assets and liabilities, I have here that you have an investment property. You still have that one? Yeah. Yeah. And I have it valued at about 450,000. Does that sound about right? Oh, nice. I'll update that. And I have about 260,000 owing on the mortgage. Okay. Did you guys refinance? Yep. Alright. Yep. K. Perfect. So about $3.60. Motor vehicle at about 45,000. You still got that one? Yep. And you don't have anything owing on that one? No. Beautiful. And I also have a credit card of about 30,000. Oh, perfect. Any other new assets in the last twelve months, John, that we haven't gone over? Nope. Alright. Perfect. And when it comes to health and lifestyle, I have you down here as a nonsmoker. That's still the case? Yep. Perfect. And have you had any changes to your health in the last twelve months? Any injuries or illnesses or anything? Illnesses or anything? No. That's good. Estate planning wise, do you have a will in place? Yeah. Okay. Perfect. And do you know if part of the will, you made a nomination for power of attorney as well? Do you know? Yeah. It's okay. Yeah. Okay. Beautiful. And I have here that for your superannuation, so in the event that something were to happen to you, that you would like all of it to go to Allison. Is that still the case as well? Yep. Yeah. Perfect. And because she is your spouse, it will go tax free to her if something were to happen. So that's good. Yeah. Now when it comes to gold yes. They do make it hard because if there's, like, adult children or or something there, there are tax consequences. But a spouse, it's completely tax free. They yeah. With with a budget. Yes. Yeah. Yeah. A lot of people are now rethinking a lot of it with the new budget proposals and everything like that. So yeah. And capital gains tax and yeah. There's there's a lot up in the air at the moment. Yeah. Always changing too. Now in the next couple of years, do you have anything that you or you guys are working towards financially at all or anything else you might need assistance with? Yep. Yep. Okay. Say what happens with everything? Yeah. Mhmm. Yeah. And that's what a lot of people doing, to be fair. It's like, we're waiting for things to see what happens and then if things will change or not. So, yeah, a lot of people are in the same boat. And I guess when it comes to your superannuation as well, do you have any idea of when you would like to retire and start drawing an income from your super at all there, John? Well, you technically, if you decide to stop working, you can access everything at 60. Yeah? Do you think you'd wanna stop working at 60? Yeah. And some people do. That's right. Hopefully, you're doing. But most people are the same. We'll even, you know, start reducing hours a little bit depending on, obviously, how you're feeling and finances and everything. Yeah. Yeah. That's a that's a pretty is that a pretty unusual roster? Because I haven't really come across the seven on seven off too often. Yeah. Because, yeah, a lot of them the swings that I often see is, like, two weeks on, one week off, or three weeks on, one week off, or two two, or four one. The seven seven is a little bit more unusual. At least you get, like, a yes. Obviously, the seven weeks on, I imagine, will be quite intense, but then you do get seven weeks off, which will you could do a lot with. Seven because I had that makes because I have here from last seven weeks, and I was like, that is pretty crazy. Seven days. That that makes more sense. Yeah. Yes. Yeah. Yeah. No. Yeah. No. We do have a lot of clients with seven days because, yeah, it said seven weeks, and I was like, wow. I've never seen someone work seven weeks straight. So I was like, that must be pretty intense. Seven days makes more sense. Makes more sense. Yeah. Cruise around the world. Who knows? Perfect. Now that makes sense. Now, John, when it comes through how your money is invested in your superannuation account as well, Now I know we've kinda went through that risk profile questionnaire with your last annual review as well, and you were pretty consistent with how you are feeling in regards to fluctuations and and everything when it comes to superannuation. Is that all kind of the same, or do you think anything has changed for you with, I guess, your goals with super? It's all kind of the same. Yep. Yep. Perfect. Yes. So you are kind of somewhere in the middle of the scale where, like, you're still focusing on growth. So in a growth portfolio, you are still focusing on growth while you still have a bit of time, obviously, until you are planning on retiring. You will also short term see a bit of fluctuations depending on what is going on in the market, and that's just natural with a a growth portfolio. You are not in a aggressive or high growth, though, so you are kind of somewhere in the middle. So it's kind of time frame wise as well. So we wanna make sure that, yes, because you can see fluctuations in the short term, but we wanna make sure you have enough time in the market to to kind of wait for those fluctuations to come back around. And we typically would like to see about six years until retirement in a growth portfolio. And if you are kind of aiming around 65 or so a little bit earlier, then you still have, you know, plenty of time for those fluctuations for the time being anyway. So you're still happy with, like, a a growth portfolio the way things are? Yeah. Okay. Beautiful. Now, John, do you have access to your emails at the moment? Yeah. Okay. So I have just sent you an email with some documents to go through that with you quickly If you could access that for me. Yes. Yeah. Yep. Yep. With a k. It's a Swedish spelling. Yeah. So if you hear a bit of an accent, that's why. Yeah. Most people are the same. They're like, oh, I I can hear twangs, especially with certain words, but most people are like, I have no idea where it's from. Well, I have been here in Australia for fourteen years now, so time goes pretty fast. No. No. And I'm married to an Australian. Yeah. I think at least a bit, but not too much. I think if if you speak through a couple of my colleagues, they probably have a a little bit of a stronger twang and a little bit more slang that that comes in than me. Now did you get that email okay there, John? Yep. Alright. Perfect. Sorry. We have recently trained software, so it might look a little bit different to what you have been used to before. It's kind of the same though where it will ask you to click a link. It should say sign now. It will yes. Now it will allow you to open up and look at everything first before it prompts you to sign, though. Yes. If you can click on that, then you should have a document where it says super summary, superannuation summary. Yes. So you have your superannuation with Netwealth, and you do have in your super at the moment 251,890 dollars. Yep. Now and you don't have any insurances inside or outside super otherwise? No. No. Now if you can press next for me, you should have a document that shows asset performance detail. Yep. So this one here might look a little bit messy because it does go through and show you all the individual investments, how they have performed, and what has happened over the last twelve months. Now I kind of touched on this briefly earlier, but, obviously, the last twelve months, which I'm sure you've read on the news or seen on the news have been, obviously, a little bit more turbulent, obviously, with everything going on in The US with Trump and tariffs and everything, and, obviously, more recently with the war as well. We have seen a bit of that fluctuation. Now most of your investments have still done pretty good. So if you look on the second column to the right, if you can see it, where it says return percentage. Can you see that? Yes. So all these numbers listed here are the returns on the investment over the last twelve months for each of your investments. Correct. So if so there's a there's only one that was underperforming. Now we have already changed that for you because it was underperforming. So I'm not sure if you remember seeing an email back in March, mid March, from us in regards to an investment change. It wasn't anything you had to sign. Okay. Yep. Perfect. Good. So, basically, what that was is because, obviously, with the investments, we we are very proactive. We're doing a lot of research and making sure we always have you in the best options. And if we foresee one being down and not really being the best option for you moving forward, then we wanna look at, you know, making those changes. So the investment committee did a lot of research on the investment, and as you can see here, Bennelong was your only investment that was down. So that was changed for the one just under it, which was the BetaShares Australia two hundred. Yep. That was that that's what that email was in regards through. So you can see that all your other investments have done pretty good. Some of the the lower ones, like the one at 0.14, that's your defensive investments, so that's expected to not grow as much. The purpose is to kinda stabilize fluctuations. But you can see that the other investments yeah. Yeah. So Vanguard fixed interest you have there. And then underneath that, you can see your kind of international equity. So we do have a pretty good diversification. You have because we don't wanna put everything in one market. So we don't want everything in The US or everything in Australia. We wanna make sure we kind of diversify things for you. So that beta shares is in Australia, and then you can see those international equities listed. So you have a bit in Europe, a bit just across across the globe as well, and a bit of Japan. And then that bottom one versus iShares S and P five hundred, that's The US. So, again, very kind of well diversified portfolio for you. Yep. Now if you press next for me there, John, you should have a Vanguard index chart, I believe. Yep. Oh, that's you. Now is that can you yeah. Perfect. Have you ever seen something like this before? Yeah. Perfect. Now it is just a good visual representation of what we are talking about when we are typically talking about the market. So the purpose is just to kind of show you the ups and downs of the market in regards to the different asset classes over time. So it kind of goes back to 1995, all the ups and downs. You can see the different events that's happened through to 2025. Vanguard does publish one every year at the financial year, so we should expect the the new one to come out shortly. And it breaks down on the right hand side the different asset classes. So when we are then talking about those growth investments earlier, you it's a combination of your top four. So you have about 80% combined in this. So you have the light green line, which is, like, your US investments. You have then your dark green, which is your Australian, your yellow, which is your international, and then you have property as well. You can obviously see that they grow the most, but they also fluctuate in the short term. And then you have about exactly. Then you have about 20 to limit those fluctuations because we don't want, like you said earlier, in in too much high risk either. We have 20% in those bottom three. So you can see that they are a little bit more stable. They don't grow as much, but they don't fluctuate as much either to kinda balance things out a little bit for you. Yep. Does that all make sense so far? Yep. Perfect. Now the next document for me, is that the Oakview services guide? Is that the one you can see? Yep. Perfect. Again, you probably have seen this a couple of times before. It is one of those compliance documents, but it does give you all the important information in regards to us here at Oakview. Now you might see that it is a slightly updated version to to last year, if you remember, because we've had a bit of an extension to the team, which is great, but then also a bit of update to marketing. So I will let you kind of have a read, yeah, over this in your own time. None of the important information has changed though. But if you would like to scroll down to page 10, you will then see a photo of myself if you do wanna put a face to the voice. Yeah. And I believe the last time you spoke to my colleague, Dana, which is right next to me as well. Yeah. Now if you can press next for me. Mhmm. Oh, Sevi. Sevriano. Yeah. He's he's still here. He's still you may have he's still here. He's still running things. Still the big man. And if you scroll up, you will you will see a photo of him as well. Yeah. Yeah. Exactly. Okay. Yeah. Yeah. Our office is in Southport. Yeah. Oh, yeah. Oh, yeah. Well, if you ever are down in Southport and you ever wanted to come in and say, hey, in the office or do any appointments face to face, that's always an option as well if you if you ever want to if you ever down this way. Yeah. Yeah. Exactly. Maybe a tea, maybe a juice. Maybe maybe Yeah. Well, the offer still stands always, so we're always open if if you do ever come down this way. So, yeah, just let us know if that's ever the case. Yeah. Perfect. Now, John, next document, is that the ongoing service agreement? Does it say that? Yeah. So, again, you would be will be kind of used to this. So this is just your ongoing service agreement. Now there is no changes whatsoever in regards to the fee structure. Because Allison is a client as well, you guys are on that reduced rate of a 1.1 from super instead of the 1.65 to make it a little bit cheaper, which is good. So that's not increasing or changing. It's staying exactly the same, and it is not a lock in contract. So if at any point in time, you are not happy, it is not a lock in contract. But by signing this, otherwise, it allows us to service your account and investments and everything for you in the meantime. Yep. Yeah. That's correct. And you know what? No. Exactly. And, you know, if there's anything else that you need at any point in time, you know, just call us or send me an email. We're always here to, you know, just any other questions or anything else that you might need as well. Perfect. Now so this one here will ask you for a little signature at the bottom, and then there should be one more after that, I believe. Yeah. If you sign all, because they will take you to the first one first, and then there's just one more after. Now does this one say authorization to search for lost super? Yep. So what this is we like to do it every now and then just just to check. So, basically, what it is is it allows us to search with the ATO if you have any old super funds that you might not know about, that a employer may have put a contribution or two into, it just lets us search and find it. And if so, we will let you know, and then we can do, obviously, advice on trying to consolidate if that's going to be the best for you because we don't want you having multiple funds open if you don't know about it or paying for a fee. So this basically just lets us search if there is anything. And sometimes you'd be surprised on on what we find. So it is good just as as a backup to do every now and then. Yep. Perfect. It will also ask for a little signature and a date there, and then I think it says validate after that. Yep. No. You're working tonight again? Oh, nice. Are you doing anything fun? Yeah. Okay. Yeah. How long is that drive? Oh, that's pretty decent. Yeah. Yeah. Perfect. I can see that's all come come through on my end. So thank you so much for that, John. Now like I said, if there is anything that either you or Allison need at any point in time, you have a phone number or email address. Just send us an email or give us a call if there's anything that we can help with or any other questions or anything you guys might have. Okay? Yeah. Perfect. Well, thank you so much for your time today, John. It was lovely speaking with you, and I hope you enjoy the rest of your afternoon. Yeah. Sounds lovely. I I can't do that, but you enjoy one for me. Yeah. I've got I've got to seven tonight. Yeah. Like more wine drinker, to be fair. Probably white. I think red red's a bit heavy sometimes sometimes. So yes. Yes. I don't mind it sometimes. Yeah. Well, you enjoy your beer and have one for me. And anything you need, just give us a call. Mhmm. No worries. No worries. Thanks, John. We'll speak soon. Alright. 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afternoon. Is this John? Yeah. This is Franca from Arcview Financial. How are you?\n\nThat's good. I don't know what happened there. I could hear you the whole time, but it sounded like you couldn't hear me last time. That's all good. You can hear me fine now, though?\n\nYeah. I had you booked in this afternoon to go over your annual review. Is now still a good time for you? Yep. Perfect.\n\nNow, John, before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay with you. Yep. And just for security purposes, just so that I can confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address, please? Yep. Beautiful.\n\nThat's exactly what I have here. And how's your day been? Been busy? Nice. Well, I will try not to keep you for too long, John.\n\nWhat I will go through with you first is just a quick kind of a fact find just to see if there is anything major that has changed in your life if we do need to make any changes to your advice. So just bear with me as I go through this information. Now when it comes to your personal details, I have you down here as married with no financial dependence. Is that correct? Yep.\n\nPerfect. And if anything were to happen to you, next up, Ken, I have Allison nominated. You still happy with that? Yep. Beautiful.\n\nOccupation wise, has any of that changed? Or are you still truck driving? Yep. Perfect. Still with the same employer as well?\n\nLike, nothing's changed in the last twelve months? Yep. Perfect. Now I have income here at around 90,000. Is that correct, or has that changed?\n\nStill roughly the same? Okay. Okay. Yep. And this is only from last year when you did your annual review.\n\nSo if it's that should be pretty much the same. Now I have here as well that your employer pays, like, the standard 12% contributions going into super. Like, there's no special agreements or anything like that. Not perfect. No.\n\nAnd when it comes to assets and liabilities, I have here that you have an investment property. You still have that one? Yeah. Yeah. And I have it valued at about 450,000.\n\nDoes that sound about right? Oh, nice. I'll update that. And I have about 260,000 owing on the mortgage. Okay.\n\nDid you guys refinance? Yep. Alright. Yep. K.\n\nPerfect. So about $3.60. Motor vehicle at about 45,000. You still got that one? Yep.\n\nAnd you don't have anything owing on that one? No. Beautiful. And I also have a credit card of about 30,000. Oh, perfect.\n\nAny other new assets in the last twelve months, John, that we haven't gone over? Nope. Alright. Perfect. And when it comes to health and lifestyle, I have you down here as a nonsmoker.\n\nThat's still the case? Yep. Perfect. And have you had any changes to your health in the last twelve months? Any injuries or illnesses or anything?\n\nIllnesses or anything? No. That's good. Estate planning wise, do you have a will in place? Yeah.\n\nOkay. Perfect. And do you know if part of the will, you made a nomination for power of attorney as well? Do you know? Yeah.\n\nIt's okay. Yeah. Okay. Beautiful. And I have here that for your superannuation, so in the event that something were to happen to you, that you would like all of it to go to Allison.\n\nIs that still the case as well? Yep. Yeah. Perfect. And because she is your spouse, it will go tax free to her if something were to happen.\n\nSo that's good. Yeah. Now when it comes to gold yes. They do make it hard because if there's, like, adult children or or something there, there are tax consequences. But a spouse, it's completely tax free.\n\nThey yeah. With with a budget. Yes. Yeah. Yeah.\n\nA lot of people are now rethinking a lot of it with the new budget proposals and everything like that. So yeah. And capital gains tax and yeah. There's there's a lot up in the air at the moment. Yeah.\n\nAlways changing too. Now in the next couple of years, do you have anything that you or you guys are working towards financially at all or anything else you might need assistance with? Yep. Yep. Okay.\n\nSay what happens with everything? Yeah. Mhmm. Yeah. And that's what a lot of people doing, to be fair.\n\nIt's like, we're waiting for things to see what happens and then if things will change or not. So, yeah, a lot of people are in the same boat. And I guess when it comes to your superannuation as well, do you have any idea of when you would like to retire and start drawing an income from your super at all there, John? Well, you technically, if you decide to stop working, you can access everything at 60. Yeah?\n\nDo you think you'd wanna stop working at 60? Yeah. And some people do. That's right. Hopefully, you're doing.\n\nBut most people are the same. We'll even, you know, start reducing hours a little bit depending on, obviously, how you're feeling and finances and everything. Yeah. Yeah. That's a that's a pretty is that a pretty unusual roster?\n\nBecause I haven't really come across the seven on seven off too often. Yeah. Because, yeah, a lot of them the swings that I often see is, like, two weeks on, one week off, or three weeks on, one week off, or two two, or four one. The seven seven is a little bit more unusual. At least you get, like, a yes.\n\nObviously, the seven weeks on, I imagine, will be quite intense, but then you do get seven weeks off, which will you could do a lot with. Seven because I had that makes because I have here from last seven weeks, and I was like, that is pretty crazy. Seven days. That that makes more sense. Yeah.\n\nYes. Yeah. Yeah. No. Yeah.\n\nNo. We do have a lot of clients with seven days because, yeah, it said seven weeks, and I was like, wow. I've never seen someone work seven weeks straight. So I was like, that must be pretty intense. Seven days makes more sense.\n\nMakes more sense. Yeah. Cruise around the world. Who knows? Perfect.\n\nNow that makes sense. Now, John, when it comes through how your money is invested in your superannuation account as well, Now I know we've kinda went through that risk profile questionnaire with your last annual review as well, and you were pretty consistent with how you are feeling in regards to fluctuations and and everything when it comes to superannuation. Is that all kind of the same, or do you think anything has changed for you with, I guess, your goals with super? It's all kind of the same. Yep.\n\nYep. Perfect. Yes. So you are kind of somewhere in the middle of the scale where, like, you're still focusing on growth. So in a growth portfolio, you are still focusing on growth while you still have a bit of time, obviously, until you are planning on retiring.\n\nYou will also short term see a bit of fluctuations depending on what is going on in the market, and that's just natural with a a growth portfolio. You are not in a aggressive or high growth, though, so you are kind of somewhere in the middle. So it's kind of time frame wise as well. So we wanna make sure that, yes, because you can see fluctuations in the short term, but we wanna make sure you have enough time in the market to to kind of wait for those fluctuations to come back around. And we typically would like to see about six years until retirement in a growth portfolio.\n\nAnd if you are kind of aiming around 65 or so a little bit earlier, then you still have, you know, plenty of time for those fluctuations for the time being anyway. So you're still happy with, like, a a growth portfolio the way things are? Yeah. Okay. Beautiful.\n\nNow, John, do you have access to your emails at the moment? Yeah. Okay. So I have just sent you an email with some documents to go through that with you quickly If you could access that for me. Yes.\n\nYeah. Yep. Yep. With a k. It's a Swedish spelling.\n\nYeah. So if you hear a bit of an accent, that's why. Yeah. Most people are the same. They're like, oh, I I can hear twangs, especially with certain words, but most people are like, I have no idea where it's from.\n\nWell, I have been here in Australia for fourteen years now, so time goes pretty fast. No. No. And I'm married to an Australian. Yeah.\n\nI think at least a bit, but not too much. I think if if you speak through a couple of my colleagues, they probably have a a little bit of a stronger twang and a little bit more slang that that comes in than me. Now did you get that email okay there, John? Yep. Alright.\n\nPerfect. Sorry. We have recently trained software, so it might look a little bit different to what you have been used to before. It's kind of the same though where it will ask you to click a link. It should say sign now.\n\nIt will yes. Now it will allow you to open up and look at everything first before it prompts you to sign, though. Yes. If you can click on that, then you should have a document where it says super summary, superannuation summary. Yes.\n\nSo you have your superannuation with Netwealth, and you do have in your super at the moment 251,890 dollars. Yep. Now and you don't have any insurances inside or outside super otherwise? No. No.\n\nNow if you can press next for me, you should have a document that shows asset performance detail. Yep. So this one here might look a little bit messy because it does go through and show you all the individual investments, how they have performed, and what has happened over the last twelve months. Now I kind of touched on this briefly earlier, but, obviously, the last twelve months, which I'm sure you've read on the news or seen on the news have been, obviously, a little bit more turbulent, obviously, with everything going on in The US with Trump and tariffs and everything, and, obviously, more recently with the war as well. We have seen a bit of that fluctuation.\n\nNow most of your investments have still done pretty good. So if you look on the second column to the right, if you can see it, where it says return percentage. Can you see that? Yes. So all these numbers listed here are the returns on the investment over the last twelve months for each of your investments.\n\nCorrect. So if so there's a there's only one that was underperforming. Now we have already changed that for you because it was underperforming. So I'm not sure if you remember seeing an email back in March, mid March, from us in regards to an investment change. It wasn't anything you had to sign.\n\nOkay. Yep. Perfect. Good. So, basically, what that was is because, obviously, with the investments, we we are very proactive.\n\nWe're doing a lot of research and making sure we always have you in the best options. And if we foresee one being down and not really being the best option for you moving forward, then we wanna look at, you know, making those changes. So the investment committee did a lot of research on the investment, and as you can see here, Bennelong was your only investment that was down. So that was changed for the one just under it, which was the BetaShares Australia two hundred. Yep.\n\nThat was that that's what that email was in regards through. So you can see that all your other investments have done pretty good. Some of the the lower ones, like the one at 0.14, that's your defensive investments, so that's expected to not grow as much. The purpose is to kinda stabilize fluctuations. But you can see that the other investments yeah.\n\nYeah. So Vanguard fixed interest you have there. And then underneath that, you can see your kind of international equity. So we do have a pretty good diversification. You have because we don't wanna put everything in one market.\n\nSo we don't want everything in The US or everything in Australia. We wanna make sure we kind of diversify things for you. So that beta shares is in Australia, and then you can see those international equities listed. So you have a bit in Europe, a bit just across across the globe as well, and a bit of Japan. And then that bottom one versus iShares S and P five hundred, that's The US.\n\nSo, again, very kind of well diversified portfolio for you. Yep. Now if you press next for me there, John, you should have a Vanguard index chart, I believe. Yep. Oh, that's you.\n\nNow is that can you yeah. Perfect. Have you ever seen something like this before? Yeah. Perfect.\n\nNow it is just a good visual representation of what we are talking about when we are typically talking about the market. So the purpose is just to kind of show you the ups and downs of the market in regards to the different asset classes over time. So it kind of goes back to 1995, all the ups and downs. You can see the different events that's happened through to 2025. Vanguard does publish one every year at the financial year, so we should expect the the new one to come out shortly.\n\nAnd it breaks down on the right hand side the different asset classes. So when we are then talking about those growth investments earlier, you it's a combination of your top four. So you have about 80% combined in this. So you have the light green line, which is, like, your US investments. You have then your dark green, which is your Australian, your yellow, which is your international, and then you have property as well.\n\nYou can obviously see that they grow the most, but they also fluctuate in the short term. And then you have about exactly. Then you have about 20 to limit those fluctuations because we don't want, like you said earlier, in in too much high risk either. We have 20% in those bottom three. So you can see that they are a little bit more stable.\n\nThey don't grow as much, but they don't fluctuate as much either to kinda balance things out a little bit for you. Yep. Does that all make sense so far? Yep. Perfect.\n\nNow the next document for me, is that the Oakview services guide? Is that the one you can see? Yep. Perfect. Again, you probably have seen this a couple of times before.\n\nIt is one of those compliance documents, but it does give you all the important information in regards to us here at Oakview. Now you might see that it is a slightly updated version to to last year, if you remember, because we've had a bit of an extension to the team, which is great, but then also a bit of update to marketing. So I will let you kind of have a read, yeah, over this in your own time. None of the important information has changed though. But if you would like to scroll down to page 10, you will then see a photo of myself if you do wanna put a face to the voice.\n\nYeah. And I believe the last time you spoke to my colleague, Dana, which is right next to me as well. Yeah. Now if you can press next for me. Mhmm.\n\nOh, Sevi. Sevriano. Yeah. He's he's still here. He's still you may have he's still here.\n\nHe's still running things. Still the big man. And if you scroll up, you will you will see a photo of him as well. Yeah. Yeah.\n\nExactly. Okay. Yeah. Yeah. Our office is in Southport.\n\nYeah. Oh, yeah. Oh, yeah. Well, if you ever are down in Southport and you ever wanted to come in and say, hey, in the office or do any appointments face to face, that's always an option as well if you if you ever want to if you ever down this way. Yeah.\n\nYeah. Exactly. Maybe a tea, maybe a juice. Maybe maybe Yeah. Well, the offer still stands always, so we're always open if if you do ever come down this way.\n\nSo, yeah, just let us know if that's ever the case. Yeah. Perfect. Now, John, next document, is that the ongoing service agreement? Does it say that?\n\nYeah. So, again, you would be will be kind of used to this. So this is just your ongoing service agreement. Now there is no changes whatsoever in regards to the fee structure. Because Allison is a client as well, you guys are on that reduced rate of a 1.1 from super instead of the 1.65 to make it a little bit cheaper, which is good.\n\nSo that's not increasing or changing. It's staying exactly the same, and it is not a lock in contract. So if at any point in time, you are not happy, it is not a lock in contract. But by signing this, otherwise, it allows us to service your account and investments and everything for you in the meantime. Yep.\n\nYeah. That's correct. And you know what? No. Exactly.\n\nAnd, you know, if there's anything else that you need at any point in time, you know, just call us or send me an email. We're always here to, you know, just any other questions or anything else that you might need as well. Perfect. Now so this one here will ask you for a little signature at the bottom, and then there should be one more after that, I believe. Yeah.\n\nIf you sign all, because they will take you to the first one first, and then there's just one more after. Now does this one say authorization to search for lost super? Yep. So what this is we like to do it every now and then just just to check. So, basically, what it is is it allows us to search with the ATO if you have any old super funds that you might not know about, that a employer may have put a contribution or two into, it just lets us search and find it.\n\nAnd if so, we will let you know, and then we can do, obviously, advice on trying to consolidate if that's going to be the best for you because we don't want you having multiple funds open if you don't know about it or paying for a fee. So this basically just lets us search if there is anything. And sometimes you'd be surprised on on what we find. So it is good just as as a backup to do every now and then. Yep.\n\nPerfect. It will also ask for a little signature and a date there, and then I think it says validate after that. Yep. No. You're working tonight again?\n\nOh, nice. Are you doing anything fun? Yeah. Okay. Yeah.\n\nHow long is that drive? Oh, that's pretty decent. Yeah. Yeah. Perfect.\n\nI can see that's all come come through on my end. So thank you so much for that, John. Now like I said, if there is anything that either you or Allison need at any point in time, you have a phone number or email address. Just send us an email or give us a call if there's anything that we can help with or any other questions or anything you guys might have. Okay?\n\nYeah. Perfect. Well, thank you so much for your time today, John. It was lovely speaking with you, and I hope you enjoy the rest of your afternoon. Yeah.\n\nSounds lovely. I I can't do that, but you enjoy one for me. Yeah. I've got I've got to seven tonight. Yeah.\n\nLike more wine drinker, to be fair. Probably white. I think red red's a bit heavy sometimes sometimes. So yes. Yes.\n\nI don't mind it sometimes. Yeah. Well, you enjoy your beer and have one for me. And anything you need, just give us a call. Mhmm.\n\nNo worries. No worries. Thanks, John. We'll speak soon. Alright.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":4.72,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.20781227201223373},{"text":"Is this John?","start":5.3599997,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.1167772834499677},{"text":"Yeah.","start":7.68,"end":8.0,"sentiment":"neutral","sentiment_score":0.12133629620075226},{"text":"This is Franca from Arcview Financial.","start":8.0,"end":9.94,"sentiment":"neutral","sentiment_score":0.18798702458540598},{"text":"How are you?","start":10.08,"end":10.9,"sentiment":"neutral","sentiment_score":0.1703110635280609}],"sentiment":"neutral","sentiment_score":0.1684098685781161,"num_words":15,"start":4.72,"end":10.9},{"sentences":[{"text":"That's good.","start":12.895,"end":13.795,"sentiment":"positive","sentiment_score":0.450908899307251},{"text":"I don't know what happened there.","start":13.8550005,"end":15.135,"sentiment":"neutral","sentiment_score":-0.11571505665779114},{"text":"I could hear you the whole time, but it sounded like you couldn't hear me last time.","start":15.135,"end":18.755001,"sentiment":"neutral","sentiment_score":-0.14019919975715525},{"text":"That's all good.","start":20.895,"end":21.535,"sentiment":"neutral","sentiment_score":0.11650612950325012},{"text":"You can hear me fine now, though?","start":21.535,"end":23.075,"sentiment":"neutral","sentiment_score":0.027724282816052437}],"sentiment":"neutral","sentiment_score":-0.04663630197090762,"num_words":35,"start":12.895,"end":23.075},{"sentences":[{"text":"Yeah.","start":24.11,"end":24.61,"sentiment":"neutral","sentiment_score":0.07861712574958801},{"text":"I had you booked in this afternoon to go over your annual review.","start":25.07,"end":28.03,"sentiment":"neutral","sentiment_score":0.14828670311432618},{"text":"Is now still a good time for you?","start":28.03,"end":29.650002,"sentiment":"neutral","sentiment_score":0.1575943250209093},{"text":"Yep.","start":30.91,"end":31.41,"sentiment":"neutral","sentiment_score":0.1442740559577942},{"text":"Perfect.","start":31.470001,"end":31.970001,"sentiment":"positive","sentiment_score":0.3648555278778076}],"sentiment":"neutral","sentiment_score":0.15734285209327936,"num_words":24,"start":24.11,"end":31.970001},{"sentences":[{"text":"Now, John, before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay with you.","start":32.43,"end":40.875,"sentiment":"neutral","sentiment_score":0.0955085696712617},{"text":"Yep.","start":42.135,"end":42.635,"sentiment":"neutral","sentiment_score":0.05279853940010071},{"text":"And just for security purposes, just so that I can confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address, please?","start":43.175,"end":51.835,"sentiment":"neutral","sentiment_score":0.055357597655419144},{"text":"Yep.","start":62.21,"end":62.61,"sentiment":"neutral","sentiment_score":0.1409306526184082},{"text":"Beautiful.","start":62.61,"end":63.11,"sentiment":"positive","sentiment_score":0.4646304249763489}],"sentiment":"neutral","sentiment_score":0.08128247760347466,"num_words":67,"start":32.43,"end":63.11},{"sentences":[{"text":"That's exactly what I have here.","start":63.17,"end":64.69,"sentiment":"positive","sentiment_score":0.4587066173553467},{"text":"And how's your day been?","start":64.69,"end":65.89,"sentiment":"neutral","sentiment_score":0.13450173288583755},{"text":"Been busy?","start":65.89,"end":66.63,"sentiment":"neutral","sentiment_score":0.021232543513178825},{"text":"Nice.","start":70.655,"end":71.155,"sentiment":"neutral","sentiment_score":0.2559685707092285},{"text":"Well, I will try not to keep you for too long, John.","start":71.215,"end":74.354996,"sentiment":"neutral","sentiment_score":0.005388868041336536}],"sentiment":"neutral","sentiment_score":0.1456864785689574,"num_words":26,"start":63.17,"end":74.354996},{"sentences":[{"text":"What I will go through with you first is just a quick kind of a fact find just to see if there is anything major that has changed in your life if we do need to make any changes to your advice.","start":75.455,"end":86.17,"sentiment":"neutral","sentiment_score":-0.02051250734144733},{"text":"So just bear with me as I go through this information.","start":87.03,"end":89.77,"sentiment":"neutral","sentiment_score":-0.004682348533110185},{"text":"Now when it comes to your personal details, I have you down here as married with no financial dependence.","start":91.509995,"end":99.145,"sentiment":"neutral","sentiment_score":0.029091114080265948},{"text":"Is that correct?","start":99.204994,"end":100.024994,"sentiment":"neutral","sentiment_score":0.054290263603130974},{"text":"Yep.","start":101.685,"end":102.16499,"sentiment":"neutral","sentiment_score":0.14256447553634644}],"sentiment":"neutral","sentiment_score":-0.0007219040570290465,"num_words":76,"start":75.455,"end":102.16499},{"sentences":[{"text":"Perfect.","start":102.16499,"end":102.66499,"sentiment":"neutral","sentiment_score":0.30137816071510315},{"text":"And if anything were to happen to you, next up, Ken, I have Allison nominated.","start":102.725,"end":107.225,"sentiment":"neutral","sentiment_score":0.16141771773497263},{"text":"You still happy with that?","start":107.365,"end":108.905,"sentiment":"neutral","sentiment_score":0.16933098584413528},{"text":"Yep.","start":109.125,"end":109.625,"sentiment":"neutral","sentiment_score":0.06200779229402542},{"text":"Beautiful.","start":109.979996,"end":110.479996,"sentiment":"neutral","sentiment_score":0.1700839102268219}],"sentiment":"neutral","sentiment_score":0.16527785036874854,"num_words":23,"start":102.16499,"end":110.479996},{"sentences":[{"text":"Occupation wise, has any of that changed?","start":111.259995,"end":114.06,"sentiment":"neutral","sentiment_score":0.015190804909382547},{"text":"Or are you still truck driving?","start":114.06,"end":116.159996,"sentiment":"neutral","sentiment_score":0.006270593653122584},{"text":"Yep.","start":118.06,"end":118.56,"sentiment":"neutral","sentiment_score":0.21264967322349548},{"text":"Perfect.","start":118.7,"end":119.2,"sentiment":"positive","sentiment_score":0.5596558451652527},{"text":"Still with the same employer as well?","start":119.899994,"end":122.14,"sentiment":"neutral","sentiment_score":0.1239431883607592}],"sentiment":"neutral","sentiment_score":0.08108486514538527,"num_words":22,"start":111.259995,"end":122.14},{"sentences":[{"text":"Like, nothing's changed in the last twelve months?","start":122.14,"end":124.46,"sentiment":"neutral","sentiment_score":0.013518943917006254},{"text":"Yep.","start":124.46,"end":124.905,"sentiment":"neutral","sentiment_score":0.043732862919569016},{"text":"Perfect.","start":125.145,"end":125.645,"sentiment":"positive","sentiment_score":0.3336607813835144},{"text":"Now I have income here at around 90,000.","start":126.825,"end":129.885,"sentiment":"neutral","sentiment_score":0.12478514481335878},{"text":"Is that correct, or has that changed?","start":130.425,"end":132.285,"sentiment":"neutral","sentiment_score":0.07357439664857728}],"sentiment":"neutral","sentiment_score":0.07995388522744179,"num_words":25,"start":122.14,"end":132.285},{"sentences":[{"text":"Still roughly the same?","start":139.24,"end":140.28,"sentiment":"neutral","sentiment_score":-0.022070846054702997},{"text":"Okay.","start":140.28,"end":140.78,"sentiment":"neutral","sentiment_score":-0.005851748399436474},{"text":"Okay.","start":142.84,"end":143.34,"sentiment":"neutral","sentiment_score":0.009030424989759922},{"text":"Yep.","start":143.4,"end":143.8,"sentiment":"neutral","sentiment_score":0.04006792604923248},{"text":"And this is only from last year when you did your annual review.","start":143.8,"end":146.36,"sentiment":"neutral","sentiment_score":-0.004327566147996829}],"sentiment":"neutral","sentiment_score":-0.005064757075160742,"num_words":20,"start":139.24,"end":146.36},{"sentences":[{"text":"So if it's that should be pretty much the same.","start":146.36,"end":149.26,"sentiment":"neutral","sentiment_score":0.0729480355978012},{"text":"Now I have here as well that your employer pays, like, the standard 12% contributions going into super.","start":150.75499,"end":158.675,"sentiment":"neutral","sentiment_score":0.086631767037842},{"text":"Like, there's no special agreements or anything like that.","start":158.675,"end":161.575,"sentiment":"neutral","sentiment_score":-0.0032443838814894357},{"text":"Not perfect.","start":162.595,"end":163.415,"sentiment":"neutral","sentiment_score":-0.3307858109474182},{"text":"No.","start":165.04,"end":165.52,"sentiment":"neutral","sentiment_score":-0.0602802075445652}],"sentiment":"neutral","sentiment_score":0.03844502195715904,"num_words":40,"start":146.36,"end":165.52},{"sentences":[{"text":"And when it comes to assets and liabilities, I have here that you have an investment property.","start":165.52,"end":172.16,"sentiment":"neutral","sentiment_score":0.006880048114587279},{"text":"You still have that one?","start":172.16,"end":173.38,"sentiment":"neutral","sentiment_score":0.008656633645296096},{"text":"Yeah.","start":174.95999,"end":175.45999,"sentiment":"neutral","sentiment_score":0.03321806341409683},{"text":"Yeah.","start":176.495,"end":176.97499,"sentiment":"neutral","sentiment_score":0.043562375009059906},{"text":"And I have it valued at about 450,000.","start":176.97499,"end":180.595,"sentiment":"neutral","sentiment_score":0.0439045368693769}],"sentiment":"neutral","sentiment_score":0.01838314748601988,"num_words":32,"start":165.52,"end":180.595},{"sentences":[{"text":"Does that sound about right?","start":180.655,"end":182.035,"sentiment":"neutral","sentiment_score":0.030493694916367532},{"text":"Oh, nice.","start":188.19,"end":188.93,"sentiment":"neutral","sentiment_score":0.26351064443588257},{"text":"I'll update that.","start":189.06999,"end":190.37,"sentiment":"neutral","sentiment_score":0.2281197210152944},{"text":"And I have about 260,000 owing on the mortgage.","start":190.67,"end":195.17,"sentiment":"neutral","sentiment_score":0.08521865639421675},{"text":"Okay.","start":202.845,"end":203.165,"sentiment":"neutral","sentiment_score":0.025908339768648148}],"sentiment":"neutral","sentiment_score":0.10783625869080424,"num_words":20,"start":180.655,"end":203.165},{"sentences":[{"text":"Did you guys refinance?","start":203.165,"end":205.745,"sentiment":"neutral","sentiment_score":0.016659026965498924},{"text":"Yep.","start":207.00499,"end":207.50499,"sentiment":"neutral","sentiment_score":0.034196887165308},{"text":"Alright.","start":208.205,"end":208.705,"sentiment":"neutral","sentiment_score":0.01689617708325386},{"text":"Yep.","start":211.00499,"end":211.485,"sentiment":"neutral","sentiment_score":0.04716978594660759},{"text":"K.","start":211.485,"end":211.805,"sentiment":"neutral","sentiment_score":0.05589030683040619}],"sentiment":"neutral","sentiment_score":0.027598658110946417,"num_words":8,"start":203.165,"end":211.805},{"sentences":[{"text":"Perfect.","start":211.805,"end":212.305,"sentiment":"neutral","sentiment_score":0.20337875187397003},{"text":"So about $3.60.","start":212.36499,"end":213.58499,"sentiment":"neutral","sentiment_score":0.08057156453529994},{"text":"Motor vehicle at about 45,000.","start":215.40999,"end":218.12999,"sentiment":"neutral","sentiment_score":0.03769406415522099},{"text":"You still got that one?","start":218.12999,"end":219.34999,"sentiment":"neutral","sentiment_score":0.05204473882913589},{"text":"Yep.","start":220.53,"end":220.84999,"sentiment":"neutral","sentiment_score":0.0409923642873764}],"sentiment":"neutral","sentiment_score":0.06231865497926871,"num_words":15,"start":211.805,"end":220.84999},{"sentences":[{"text":"And you don't have anything owing on that one?","start":220.84999,"end":223.10999,"sentiment":"neutral","sentiment_score":-0.002897767970959345},{"text":"No.","start":224.53,"end":225.03,"sentiment":"neutral","sentiment_score":-0.11466102302074432},{"text":"Beautiful.","start":225.96999,"end":226.46999,"sentiment":"neutral","sentiment_score":0.29456740617752075},{"text":"And I also have a credit card of about 30,000.","start":226.68999,"end":229.98999,"sentiment":"neutral","sentiment_score":0.10354739278554917},{"text":"Oh, perfect.","start":232.745,"end":233.405,"sentiment":"neutral","sentiment_score":0.15843339636921883}],"sentiment":"neutral","sentiment_score":0.06548553008748137,"num_words":23,"start":220.84999,"end":233.405},{"sentences":[{"text":"Any other new assets in the last twelve months, John, that we haven't gone over?","start":234.185,"end":238.125,"sentiment":"neutral","sentiment_score":0.019337083958089352},{"text":"Nope.","start":239.94499,"end":240.44499,"sentiment":"neutral","sentiment_score":-0.17867141962051392},{"text":"Alright.","start":240.825,"end":241.305,"sentiment":"neutral","sentiment_score":0.07515206187963486},{"text":"Perfect.","start":241.305,"end":241.805,"sentiment":"neutral","sentiment_score":0.01387753151357174},{"text":"And when it comes to health and lifestyle, I have you down here as a nonsmoker.","start":243.37999,"end":248.36,"sentiment":"neutral","sentiment_score":0.020893039647489786}],"sentiment":"neutral","sentiment_score":0.015726560808937338,"num_words":34,"start":234.185,"end":248.36},{"sentences":[{"text":"That's still the case?","start":248.81999,"end":249.95999,"sentiment":"neutral","sentiment_score":0.03416931442916393},{"text":"Yep.","start":251.22,"end":251.72,"sentiment":"neutral","sentiment_score":0.1997592896223068},{"text":"Perfect.","start":251.86,"end":252.36,"sentiment":"positive","sentiment_score":0.5924950838088989},{"text":"And have you had any changes to your health in the last twelve months?","start":252.58,"end":255.924,"sentiment":"neutral","sentiment_score":0.10440229278589998},{"text":"Any injuries or illnesses or anything?","start":255.924,"end":256.76,"sentiment":"neutral","sentiment_score":0.038543060421943665}],"sentiment":"neutral","sentiment_score":0.10083931125700474,"num_words":26,"start":248.81999,"end":256.76},{"sentences":[{"text":"Illnesses or anything?","start":257.295,"end":258.515,"sentiment":"neutral","sentiment_score":0.01620241852166752},{"text":"No.","start":260.73502,"end":261.23502,"sentiment":"neutral","sentiment_score":-0.01014355942606926},{"text":"That's good.","start":261.375,"end":262.115,"sentiment":"neutral","sentiment_score":0.281222403049469},{"text":"Estate planning wise, do you have a will in place?","start":264.095,"end":268.435,"sentiment":"neutral","sentiment_score":0.07661055251955987},{"text":"Yeah.","start":270.34998,"end":270.66998,"sentiment":"neutral","sentiment_score":0.1024402529001236}],"sentiment":"neutral","sentiment_score":0.08643848707844667,"num_words":17,"start":257.295,"end":270.66998},{"sentences":[{"text":"Okay.","start":270.66998,"end":271.06998,"sentiment":"neutral","sentiment_score":0.19339627027511597},{"text":"Perfect.","start":271.06998,"end":271.56998,"sentiment":"positive","sentiment_score":0.33597442507743835},{"text":"And do you know if part of the will, you made a nomination for power of attorney as well?","start":271.62997,"end":277.22998,"sentiment":"neutral","sentiment_score":0.12102716769042768},{"text":"Do you know?","start":277.22998,"end":277.96997,"sentiment":"neutral","sentiment_score":0.041389466573794685},{"text":"Yeah.","start":279.62997,"end":279.94998,"sentiment":"neutral","sentiment_score":0.07034137099981308}],"sentiment":"neutral","sentiment_score":0.12093586608767509,"num_words":25,"start":270.66998,"end":279.94998},{"sentences":[{"text":"It's okay.","start":279.94998,"end":281.09,"sentiment":"neutral","sentiment_score":0.10648944601416588},{"text":"Yeah.","start":281.80502,"end":282.20502,"sentiment":"neutral","sentiment_score":0.12503215670585632},{"text":"Okay.","start":282.20502,"end":282.52502,"sentiment":"neutral","sentiment_score":0.2855170965194702},{"text":"Beautiful.","start":282.52502,"end":283.02502,"sentiment":"positive","sentiment_score":0.6183006763458252},{"text":"And I have here that for your superannuation, so in the event that something were to happen to you, that you would like all of it to go to Allison.","start":284.285,"end":293.165,"sentiment":"positive","sentiment_score":0.3342999279499054}],"sentiment":"neutral","sentiment_score":0.32202361885990416,"num_words":35,"start":279.94998,"end":293.165},{"sentences":[{"text":"Is that still the case as well?","start":293.165,"end":294.75,"sentiment":"neutral","sentiment_score":0.15890552529266902},{"text":"Yep.","start":295.95,"end":296.45,"sentiment":"neutral","sentiment_score":0.1485295444726944},{"text":"Yeah.","start":296.51,"end":296.83,"sentiment":"neutral","sentiment_score":0.3288932144641876},{"text":"Perfect.","start":296.83,"end":297.33,"sentiment":"positive","sentiment_score":0.5488068461418152},{"text":"And because she is your spouse, it will go tax free to her if something were to happen.","start":297.39,"end":301.39,"sentiment":"positive","sentiment_score":0.4412122435039944}],"sentiment":"positive","sentiment_score":0.36001388089997427,"num_words":28,"start":293.165,"end":301.39},{"sentences":[{"text":"So that's good.","start":301.39,"end":302.45,"sentiment":"positive","sentiment_score":0.47890782356262207},{"text":"Yeah.","start":305.07,"end":305.57,"sentiment":"neutral","sentiment_score":0.03473871573805809},{"text":"Now when it comes to gold yes.","start":307.31,"end":312.27502,"sentiment":"neutral","sentiment_score":0.009547059557267598},{"text":"They do make it hard because if there's, like, adult children or or something there, there are tax consequences.","start":312.575,"end":317.95502,"sentiment":"neutral","sentiment_score":-0.18359986653453425},{"text":"But a spouse, it's completely tax free.","start":318.495,"end":320.915,"sentiment":"neutral","sentiment_score":-0.05585124183978353}],"sentiment":"neutral","sentiment_score":-0.0632720149650767,"num_words":37,"start":301.39,"end":320.915},{"sentences":[{"text":"They yeah.","start":327.5,"end":328.46,"sentiment":"neutral","sentiment_score":-0.1155162677168846},{"text":"With with a budget.","start":328.46,"end":334.71997,"sentiment":"neutral","sentiment_score":-0.31807392835617065},{"text":"Yes.","start":335.34,"end":335.84,"sentiment":"neutral","sentiment_score":-0.09400181472301485},{"text":"Yeah.","start":336.915,"end":337.415,"sentiment":"neutral","sentiment_score":-0.16913551092147827},{"text":"Yeah.","start":339.635,"end":340.135,"sentiment":"neutral","sentiment_score":-0.29807355999946594}],"sentiment":"neutral","sentiment_score":-0.22939323716693455,"num_words":9,"start":327.5,"end":340.135},{"sentences":[{"text":"A lot of people are now rethinking a lot of it with the new budget proposals and everything like that.","start":340.435,"end":347.79498,"sentiment":"negative","sentiment_score":-0.3980386257171631},{"text":"So yeah.","start":347.79498,"end":348.435,"sentiment":"neutral","sentiment_score":-0.14548911899328232},{"text":"And capital gains tax and yeah.","start":348.435,"end":350.51498,"sentiment":"neutral","sentiment_score":-0.18909246350328127},{"text":"There's there's a lot up in the air at the moment.","start":350.51498,"end":353.16,"sentiment":"neutral","sentiment_score":-0.260930978439071},{"text":"Yeah.","start":357.3,"end":357.78,"sentiment":"neutral","sentiment_score":-0.2447170913219452}],"sentiment":"neutral","sentiment_score":-0.312531584687531,"num_words":40,"start":340.435,"end":357.78},{"sentences":[{"text":"Always changing too.","start":357.78,"end":359.16,"sentiment":"neutral","sentiment_score":-0.27240362266699475},{"text":"Now in the next couple of years, do you have anything that you or you guys are working towards financially at all or anything else you might need assistance with?","start":360.18,"end":371.815,"sentiment":"neutral","sentiment_score":0.12405504311124484},{"text":"Yep.","start":376.85,"end":376.93,"sentiment":"neutral","sentiment_score":0.09045442193746568},{"text":"Yep.","start":376.93,"end":377.33,"sentiment":"neutral","sentiment_score":0.07895755767822266},{"text":"Okay.","start":377.33,"end":377.83,"sentiment":"neutral","sentiment_score":0.07728590071201324}],"sentiment":"neutral","sentiment_score":0.08753161960177952,"num_words":36,"start":357.78,"end":377.83},{"sentences":[{"text":"Say what happens with everything?","start":380.37,"end":381.83,"sentiment":"neutral","sentiment_score":-0.05275642797350884},{"text":"Yeah.","start":382.29,"end":382.79,"sentiment":"neutral","sentiment_score":0.07249312102794647},{"text":"Mhmm.","start":395.105,"end":395.58502,"sentiment":"neutral","sentiment_score":0.06154239550232887},{"text":"Yeah.","start":395.58502,"end":395.98502,"sentiment":"neutral","sentiment_score":0.11276447772979736},{"text":"And that's what a lot of people doing, to be fair.","start":395.98502,"end":398.065,"sentiment":"neutral","sentiment_score":0.18336965143680573}],"sentiment":"neutral","sentiment_score":0.10526758001038902,"num_words":19,"start":380.37,"end":398.065},{"sentences":[{"text":"It's like, we're waiting for things to see what happens and then if things will change or not.","start":398.065,"end":404.11002,"sentiment":"neutral","sentiment_score":0.043678370407885976},{"text":"So, yeah, a lot of people are in the same boat.","start":405.37003,"end":407.13,"sentiment":"neutral","sentiment_score":0.2912321226163344},{"text":"And I guess when it comes to your superannuation as well, do you have any idea of when you would like to retire and start drawing an income from your super at all there, John?","start":407.13,"end":417.855,"sentiment":"neutral","sentiment_score":0.13158273100852966},{"text":"Well, you technically, if you decide to stop working, you can access everything at 60.","start":421.355,"end":427.935,"sentiment":"neutral","sentiment_score":0.012621077025930088},{"text":"Yeah?","start":430.57,"end":431.05,"sentiment":"neutral","sentiment_score":0.006374216638505459}],"sentiment":"neutral","sentiment_score":0.10988562466809526,"num_words":80,"start":398.065,"end":431.05},{"sentences":[{"text":"Do you think you'd wanna stop working at 60?","start":431.05,"end":434.19,"sentiment":"neutral","sentiment_score":-0.06969752411047618},{"text":"Yeah.","start":440.65,"end":441.05,"sentiment":"neutral","sentiment_score":-0.020864076912403107},{"text":"And some people do.","start":441.05,"end":442.43,"sentiment":"neutral","sentiment_score":-0.08786705508828163},{"text":"That's right.","start":444.55502,"end":444.95502,"sentiment":"neutral","sentiment_score":0.11252185702323912},{"text":"Hopefully, you're doing.","start":444.95502,"end":446.095,"sentiment":"neutral","sentiment_score":0.17949197192986807}],"sentiment":"neutral","sentiment_score":-0.012425809706512251,"num_words":19,"start":431.05,"end":446.095},{"sentences":[{"text":"But most people are the same.","start":447.435,"end":449.195,"sentiment":"neutral","sentiment_score":-0.01175328716635704},{"text":"We'll even, you know, start reducing hours a little bit depending on, obviously, how you're feeling and finances and everything.","start":449.195,"end":455.61502,"sentiment":"neutral","sentiment_score":-0.06916732611134649},{"text":"Yeah.","start":462.76,"end":463.24,"sentiment":"neutral","sentiment_score":-0.056116536259651184},{"text":"Yeah.","start":463.24,"end":463.4,"sentiment":"neutral","sentiment_score":-0.05447978898882866},{"text":"That's a that's a pretty is that a pretty unusual roster?","start":463.4,"end":466.36002,"sentiment":"neutral","sentiment_score":-0.11644163795492866}],"sentiment":"neutral","sentiment_score":-0.07295693815327607,"num_words":39,"start":447.435,"end":466.36002},{"sentences":[{"text":"Because I haven't really come across the seven on seven off too often.","start":466.36002,"end":469.82,"sentiment":"neutral","sentiment_score":-0.11121616111351894},{"text":"Yeah.","start":472.295,"end":472.695,"sentiment":"neutral","sentiment_score":0.003818843513727188},{"text":"Because, yeah, a lot of them the swings that I often see is, like, two weeks on, one week off, or three weeks on, one week off, or two two, or four one.","start":472.695,"end":482.395,"sentiment":"neutral","sentiment_score":0.01013835993680087},{"text":"The seven seven is a little bit more unusual.","start":482.615,"end":484.95502,"sentiment":"neutral","sentiment_score":-0.06842038739058706},{"text":"At least you get, like, a yes.","start":485.015,"end":486.83002,"sentiment":"neutral","sentiment_score":-0.03283649390297277}],"sentiment":"neutral","sentiment_score":-0.031001020902915608,"num_words":63,"start":466.36002,"end":486.83002},{"sentences":[{"text":"Obviously, the seven weeks on, I imagine, will be quite intense, but then you do get seven weeks off, which will you could do a lot with.","start":486.83002,"end":493.01,"sentiment":"neutral","sentiment_score":-0.0021266161843582435},{"text":"Seven because I had that makes because I have here from last seven weeks, and I was like, that is pretty crazy.","start":497.39,"end":504.785,"sentiment":"neutral","sentiment_score":-0.043585521169006824},{"text":"Seven days.","start":505.645,"end":506.285,"sentiment":"neutral","sentiment_score":-0.03960617259144783},{"text":"That that makes more sense.","start":506.285,"end":508.38498,"sentiment":"neutral","sentiment_score":0.0002523254603147507},{"text":"Yeah.","start":509.405,"end":509.905,"sentiment":"neutral","sentiment_score":0.014574261382222176}],"sentiment":"neutral","sentiment_score":-0.018941694020963552,"num_words":57,"start":486.83002,"end":509.905},{"sentences":[{"text":"Yes.","start":519.02,"end":519.52,"sentiment":"neutral","sentiment_score":0.047036148607730865},{"text":"Yeah.","start":520.06,"end":520.56,"sentiment":"neutral","sentiment_score":0.04508334398269653},{"text":"Yeah.","start":524.235,"end":524.635,"sentiment":"neutral","sentiment_score":0.00413811020553112},{"text":"No.","start":524.635,"end":525.035,"sentiment":"neutral","sentiment_score":-0.030135609209537503},{"text":"Yeah.","start":525.035,"end":525.355,"sentiment":"neutral","sentiment_score":-0.0006967755034565926}],"sentiment":"neutral","sentiment_score":0.013085043616592884,"num_words":5,"start":519.02,"end":525.355},{"sentences":[{"text":"No.","start":525.355,"end":525.675,"sentiment":"neutral","sentiment_score":-0.052228473126888275},{"text":"We do have a lot of clients with seven days because, yeah, it said seven weeks, and I was like, wow.","start":525.675,"end":530.075,"sentiment":"neutral","sentiment_score":-0.024649889252725102},{"text":"I've never seen someone work seven weeks straight.","start":530.075,"end":532.235,"sentiment":"neutral","sentiment_score":-0.11192501429468393},{"text":"So I was like, that must be pretty intense.","start":532.235,"end":534.335,"sentiment":"neutral","sentiment_score":-0.10727892071008682},{"text":"Seven days makes more sense.","start":535.61,"end":537.39,"sentiment":"neutral","sentiment_score":0.04676162675023079}],"sentiment":"neutral","sentiment_score":-0.04993132760070942,"num_words":44,"start":525.355,"end":537.39},{"sentences":[{"text":"Makes more sense.","start":537.69,"end":538.83,"sentiment":"neutral","sentiment_score":0.04001199081540108},{"text":"Yeah.","start":544.57,"end":545.07,"sentiment":"neutral","sentiment_score":0.044649671763181686},{"text":"Cruise around the world.","start":548.495,"end":549.63495,"sentiment":"neutral","sentiment_score":0.049789555836468935},{"text":"Who knows?","start":549.695,"end":550.435,"sentiment":"neutral","sentiment_score":0.009248103946447372},{"text":"Perfect.","start":553.375,"end":553.855,"sentiment":"positive","sentiment_score":0.5941616296768188}],"sentiment":"neutral","sentiment_score":0.08877288228408857,"num_words":11,"start":537.69,"end":553.855},{"sentences":[{"text":"Now that makes sense.","start":553.855,"end":554.995,"sentiment":"positive","sentiment_score":0.4019019231200218},{"text":"Now, John, when it comes through how your money is invested in your superannuation account as well, Now I know we've kinda went through that risk profile questionnaire with your last annual review as well, and you were pretty consistent with how you are feeling in regards to fluctuations and and everything when it comes to superannuation.","start":556.095,"end":579.845,"sentiment":"neutral","sentiment_score":0.08454005897306559},{"text":"Is that all kind of the same, or do you think anything has changed for you with, I guess, your goals with super?","start":580.065,"end":586.70496,"sentiment":"neutral","sentiment_score":0.011000821123952452},{"text":"It's all kind of the same.","start":586.70496,"end":588.40497,"sentiment":"neutral","sentiment_score":-0.11211823299527168},{"text":"Yep.","start":589.82495,"end":590.32495,"sentiment":"neutral","sentiment_score":0.07435804605484009}],"sentiment":"neutral","sentiment_score":0.06682481964702135,"num_words":91,"start":553.855,"end":590.32495},{"sentences":[{"text":"Yep.","start":590.51,"end":590.91,"sentiment":"neutral","sentiment_score":0.12124717235565186},{"text":"Perfect.","start":590.91,"end":591.41,"sentiment":"positive","sentiment_score":0.40995359420776367},{"text":"Yes.","start":595.39,"end":595.79,"sentiment":"neutral","sentiment_score":0.031513530761003494},{"text":"So you are kind of somewhere in the middle of the scale where, like, you're still focusing on growth.","start":595.79,"end":601.14996,"sentiment":"neutral","sentiment_score":0.08361448347568512},{"text":"So in a growth portfolio, you are still focusing on growth while you still have a bit of time, obviously, until you are planning on retiring.","start":601.14996,"end":608.505,"sentiment":"neutral","sentiment_score":0.07180694347390762}],"sentiment":"neutral","sentiment_score":0.08371604195175071,"num_words":48,"start":590.51,"end":608.505},{"sentences":[{"text":"You will also short term see a bit of fluctuations depending on what is going on in the market, and that's just natural with a a growth portfolio.","start":610.165,"end":618.63,"sentiment":"neutral","sentiment_score":0.08699015315089907},{"text":"You are not in a aggressive or high growth, though, so you are kind of somewhere in the middle.","start":619.33,"end":624.23,"sentiment":"neutral","sentiment_score":0.01417051079241853},{"text":"So it's kind of time frame wise as well.","start":625.81,"end":628.93,"sentiment":"neutral","sentiment_score":-0.049199684626526304},{"text":"So we wanna make sure that, yes, because you can see fluctuations in the short term, but we wanna make sure you have enough time in the market to to kind of wait for those fluctuations to come back around.","start":628.93,"end":640.66504,"sentiment":"neutral","sentiment_score":0.03522080648690462},{"text":"And we typically would like to see about six years until retirement in a growth portfolio.","start":641.045,"end":646.105,"sentiment":"neutral","sentiment_score":0.0724414202850312}],"sentiment":"neutral","sentiment_score":0.04312555192570601,"num_words":112,"start":610.165,"end":646.105},{"sentences":[{"text":"And if you are kind of aiming around 65 or so a little bit earlier, then you still have, you know, plenty of time for those fluctuations for the time being anyway.","start":646.92,"end":657.26,"sentiment":"neutral","sentiment_score":0.09375919948797673},{"text":"So you're still happy with, like, a a growth portfolio the way things are?","start":658.68,"end":662.3,"sentiment":"positive","sentiment_score":0.46839878388813566},{"text":"Yeah.","start":663.34503,"end":663.66504,"sentiment":"neutral","sentiment_score":0.2827911078929901},{"text":"Okay.","start":663.66504,"end":664.065,"sentiment":"positive","sentiment_score":0.3994762897491455},{"text":"Beautiful.","start":664.065,"end":664.565,"sentiment":"positive","sentiment_score":0.5483423471450806}],"sentiment":"neutral","sentiment_score":0.2201732061803341,"num_words":49,"start":646.92,"end":664.565},{"sentences":[{"text":"Now, John, do you have access to your emails at the moment?","start":665.34503,"end":668.72504,"sentiment":"neutral","sentiment_score":0.09484450984746218},{"text":"Yeah.","start":670.145,"end":670.545,"sentiment":"neutral","sentiment_score":0.076478511095047},{"text":"Okay.","start":670.545,"end":671.045,"sentiment":"neutral","sentiment_score":0.09312617778778076},{"text":"So I have just sent you an email with some documents to go through that with you quickly If you could access that for me.","start":671.265,"end":679.12,"sentiment":"neutral","sentiment_score":0.13949714124202728},{"text":"Yes.","start":685.1,"end":685.6,"sentiment":"neutral","sentiment_score":0.0647011250257492}],"sentiment":"neutral","sentiment_score":0.12149671157822013,"num_words":40,"start":665.34503,"end":685.6},{"sentences":[{"text":"Yeah.","start":686.22,"end":686.72,"sentiment":"neutral","sentiment_score":0.01836729794740677},{"text":"Yep.","start":686.94,"end":687.44,"sentiment":"neutral","sentiment_score":0.03988076746463776},{"text":"Yep.","start":687.98,"end":688.45996,"sentiment":"neutral","sentiment_score":0.0484468936920166},{"text":"With a k.","start":688.45996,"end":689.36,"sentiment":"neutral","sentiment_score":0.04955404996871948},{"text":"It's a Swedish spelling.","start":691.535,"end":692.995,"sentiment":"neutral","sentiment_score":0.045653718523681164}],"sentiment":"neutral","sentiment_score":0.043797198310494424,"num_words":10,"start":686.22,"end":692.995},{"sentences":[{"text":"Yeah.","start":694.65497,"end":695.055,"sentiment":"neutral","sentiment_score":0.011202851310372353},{"text":"So if you hear a bit of an accent, that's why.","start":695.055,"end":697.555,"sentiment":"neutral","sentiment_score":-0.044809318909590896},{"text":"Yeah.","start":702.015,"end":702.495,"sentiment":"neutral","sentiment_score":-0.027016062289476395},{"text":"Most people are the same.","start":702.495,"end":703.615,"sentiment":"neutral","sentiment_score":-0.06786529421806335},{"text":"They're like, oh, I I can hear twangs, especially with certain words, but most people are like, I have no idea where it's from.","start":703.615,"end":710.05,"sentiment":"neutral","sentiment_score":-0.1114824883795033}],"sentiment":"neutral","sentiment_score":-0.08389575979007143,"num_words":42,"start":694.65497,"end":710.05},{"sentences":[{"text":"Well, I have been here in Australia for fourteen years now, so time goes pretty fast.","start":711.47003,"end":716.85,"sentiment":"neutral","sentiment_score":0.10536304116249084},{"text":"No.","start":720.28503,"end":720.78503,"sentiment":"neutral","sentiment_score":-0.2292055785655975},{"text":"No.","start":721.565,"end":721.965,"sentiment":"neutral","sentiment_score":-0.21104851365089417},{"text":"And I'm married to an Australian.","start":721.965,"end":723.42505,"sentiment":"neutral","sentiment_score":-0.0883889514952898},{"text":"Yeah.","start":725.805,"end":726.305,"sentiment":"neutral","sentiment_score":-0.05768967047333717}],"sentiment":"neutral","sentiment_score":0.026301247477531434,"num_words":25,"start":711.47003,"end":726.305},{"sentences":[{"text":"I think at least a bit, but not too much.","start":730.35,"end":737.00995,"sentiment":"neutral","sentiment_score":-0.11237460970878602},{"text":"I think if if you speak through a couple of my colleagues, they probably have a a little bit of a stronger twang and a little bit more slang that that comes in than me.","start":737.06995,"end":748.095,"sentiment":"neutral","sentiment_score":-0.12723691133516177},{"text":"Now did you get that email okay there, John?","start":752.395,"end":754.895,"sentiment":"neutral","sentiment_score":0.04976201761100027},{"text":"Yep.","start":755.995,"end":756.495,"sentiment":"neutral","sentiment_score":0.12789520621299744},{"text":"Alright.","start":756.635,"end":757.115,"sentiment":"neutral","sentiment_score":0.32152485847473145}],"sentiment":"neutral","sentiment_score":-0.08356713876128197,"num_words":56,"start":730.35,"end":757.115},{"sentences":[{"text":"Perfect.","start":757.115,"end":757.615,"sentiment":"positive","sentiment_score":0.4793132543563843},{"text":"Sorry.","start":757.755,"end":758.255,"sentiment":"neutral","sentiment_score":0.0527493990957737},{"text":"We have recently trained software, so it might look a little bit different to what you have been used to before.","start":758.84,"end":763.74,"sentiment":"neutral","sentiment_score":0.012501493983325503},{"text":"It's kind of the same though where it will ask you to click a link.","start":764.12,"end":767.8,"sentiment":"neutral","sentiment_score":0.029416872747242452},{"text":"It should say sign now.","start":767.8,"end":769.66003,"sentiment":"neutral","sentiment_score":0.03366219252347946}],"sentiment":"neutral","sentiment_score":0.03265483909134948,"num_words":43,"start":757.115,"end":769.66003},{"sentences":[{"text":"It will yes.","start":770.04004,"end":772.185,"sentiment":"neutral","sentiment_score":0.0824254999558131},{"text":"Now it will allow you to open up and look at everything first before it prompts you to sign, though.","start":772.185,"end":777.645,"sentiment":"neutral","sentiment_score":0.04136170092970133},{"text":"Yes.","start":779.945,"end":780.265,"sentiment":"neutral","sentiment_score":0.08383922278881073},{"text":"If you can click on that, then you should have a document where it says super summary, superannuation summary.","start":780.265,"end":787.005,"sentiment":"neutral","sentiment_score":0.07311927546796046},{"text":"Yes.","start":789.94,"end":790.42,"sentiment":"neutral","sentiment_score":0.08915340900421143}],"sentiment":"neutral","sentiment_score":0.05992657691240311,"num_words":44,"start":770.04004,"end":790.42},{"sentences":[{"text":"So you have your superannuation with Netwealth, and you do have in your super at the moment 251,890 dollars.","start":790.42,"end":801.8,"sentiment":"neutral","sentiment_score":0.08694554022268246},{"text":"Yep.","start":803.365,"end":803.865,"sentiment":"neutral","sentiment_score":0.058006495237350464},{"text":"Now and you don't have any insurances inside or outside super otherwise?","start":803.925,"end":808.185,"sentiment":"neutral","sentiment_score":-0.02647567680105567},{"text":"No.","start":810.005,"end":810.505,"sentiment":"neutral","sentiment_score":-0.1296464502811432},{"text":"No.","start":810.885,"end":811.385,"sentiment":"neutral","sentiment_score":-0.12470727413892746}],"sentiment":"neutral","sentiment_score":0.03346793863045819,"num_words":34,"start":790.42,"end":811.385},{"sentences":[{"text":"Now if you can press next for me, you should have a document that shows asset performance detail.","start":812.245,"end":820.03,"sentiment":"neutral","sentiment_score":0.01857073377403948},{"text":"Yep.","start":821.61005,"end":822.11005,"sentiment":"neutral","sentiment_score":0.08409720659255981},{"text":"So this one here might look a little bit messy because it does go through and show you all the individual investments, how they have performed, and what has happened over the last twelve months.","start":822.25,"end":834.115,"sentiment":"neutral","sentiment_score":0.05650212477360453},{"text":"Now I kind of touched on this briefly earlier, but, obviously, the last twelve months, which I'm sure you've read on the news or seen on the news have been, obviously, a little bit more turbulent, obviously, with everything going on in The US with Trump and tariffs and everything, and, obviously, more recently with the war as well.","start":834.575,"end":852.47,"sentiment":"neutral","sentiment_score":-0.10225281835991447},{"text":"We have seen a bit of that fluctuation.","start":852.47,"end":854.08997,"sentiment":"neutral","sentiment_score":-0.059617805294692516}],"sentiment":"neutral","sentiment_score":-0.03399928879331459,"num_words":121,"start":812.245,"end":854.08997},{"sentences":[{"text":"Now most of your investments have still done pretty good.","start":855.43,"end":858.07,"sentiment":"positive","sentiment_score":0.5093847662210464},{"text":"So if you look on the second column to the right, if you can see it, where it says return percentage.","start":858.07,"end":865.41504,"sentiment":"neutral","sentiment_score":0.16772524090040297},{"text":"Can you see that?","start":866.275,"end":867.41504,"sentiment":"neutral","sentiment_score":0.056253804825246334},{"text":"Yes.","start":873.57,"end":874.07,"sentiment":"neutral","sentiment_score":0.13594205677509308},{"text":"So all these numbers listed here are the returns on the investment over the last twelve months for each of your investments.","start":874.29004,"end":883.11005,"sentiment":"neutral","sentiment_score":0.10618812709369442}],"sentiment":"neutral","sentiment_score":0.1950547205733842,"num_words":58,"start":855.43,"end":883.11005},{"sentences":[{"text":"Correct.","start":886.865,"end":887.365,"sentiment":"neutral","sentiment_score":0.04674440994858742},{"text":"So if so there's a there's only one that was underperforming.","start":887.745,"end":891.685,"sentiment":"neutral","sentiment_score":-0.13566640493544666},{"text":"Now we have already changed that for you because it was underperforming.","start":892.945,"end":898.485,"sentiment":"neutral","sentiment_score":-0.17163922637701035},{"text":"So I'm not sure if you remember seeing an email back in March, mid March, from us in regards to an investment change.","start":899.44,"end":908.34,"sentiment":"neutral","sentiment_score":-0.08981352477617886},{"text":"It wasn't anything you had to sign.","start":908.56006,"end":910.16003,"sentiment":"neutral","sentiment_score":-0.05611115161861692}],"sentiment":"neutral","sentiment_score":-0.11043973874162745,"num_words":54,"start":886.865,"end":910.16003},{"sentences":[{"text":"Okay.","start":910.16003,"end":910.4,"sentiment":"neutral","sentiment_score":0.02849162183701992},{"text":"Yep.","start":910.4,"end":910.72003,"sentiment":"neutral","sentiment_score":0.05584567040205002},{"text":"Perfect.","start":910.72003,"end":911.22003,"sentiment":"positive","sentiment_score":0.3908833861351013},{"text":"Good.","start":911.28,"end":911.78,"sentiment":"neutral","sentiment_score":0.2717742323875427},{"text":"So, basically, what that was is because, obviously, with the investments, we we are very proactive.","start":912.065,"end":917.825,"sentiment":"neutral","sentiment_score":0.11743599688634276}],"sentiment":"neutral","sentiment_score":0.1312985430471599,"num_words":20,"start":910.16003,"end":917.825},{"sentences":[{"text":"We're doing a lot of research and making sure we always have you in the best options.","start":917.825,"end":921.285,"sentiment":"neutral","sentiment_score":0.1350654933382483},{"text":"And if we foresee one being down and not really being the best option for you moving forward, then we wanna look at, you know, making those changes.","start":921.745,"end":931.77997,"sentiment":"neutral","sentiment_score":-0.09751267824321985},{"text":"So the investment committee did a lot of research on the investment, and as you can see here, Bennelong was your only investment that was down.","start":932.16,"end":939.77997,"sentiment":"neutral","sentiment_score":-0.05146559399481003},{"text":"So that was changed for the one just under it, which was the BetaShares Australia two hundred.","start":940.555,"end":947.615,"sentiment":"neutral","sentiment_score":0.012631409746759078},{"text":"Yep.","start":949.51495,"end":949.915,"sentiment":"neutral","sentiment_score":0.1617022603750229}],"sentiment":"neutral","sentiment_score":-0.01568439125679852,"num_words":89,"start":917.825,"end":949.915},{"sentences":[{"text":"That was that that's what that email was in regards through.","start":949.915,"end":953.16,"sentiment":"neutral","sentiment_score":0.21510624885559082},{"text":"So you can see that all your other investments have done pretty good.","start":953.16,"end":956.13995,"sentiment":"positive","sentiment_score":0.43102980061219287},{"text":"Some of the the lower ones, like the one at 0.14, that's your defensive investments, so that's expected to not grow as much.","start":956.51996,"end":964.3,"sentiment":"neutral","sentiment_score":-0.14447577427262845},{"text":"The purpose is to kinda stabilize fluctuations.","start":964.51996,"end":967.18,"sentiment":"neutral","sentiment_score":-0.035720400512218475},{"text":"But you can see that the other investments yeah.","start":968.15497,"end":972.395,"sentiment":"neutral","sentiment_score":0.15462481251193416}],"sentiment":"neutral","sentiment_score":0.09187609279557826,"num_words":63,"start":949.915,"end":972.395},{"sentences":[{"text":"Yeah.","start":972.395,"end":972.475,"sentiment":"neutral","sentiment_score":0.2085372507572174},{"text":"So Vanguard fixed interest you have there.","start":972.475,"end":976.415,"sentiment":"neutral","sentiment_score":0.13321737838642939},{"text":"And then underneath that, you can see your kind of international equity.","start":977.995,"end":981.515,"sentiment":"neutral","sentiment_score":0.1883006909241279},{"text":"So we do have a pretty good diversification.","start":981.515,"end":983.695,"sentiment":"positive","sentiment_score":0.3996470756828785},{"text":"You have because we don't wanna put everything in one market.","start":985.08,"end":987.98,"sentiment":"neutral","sentiment_score":0.12422055751085281}],"sentiment":"neutral","sentiment_score":0.20421204945215812,"num_words":39,"start":972.395,"end":987.98},{"sentences":[{"text":"So we don't want everything in The US or everything in Australia.","start":988.04,"end":991.9,"sentiment":"neutral","sentiment_score":0.05470085019866625},{"text":"We wanna make sure we kind of diversify things for you.","start":992.28,"end":995.48,"sentiment":"neutral","sentiment_score":0.3273514455015009},{"text":"So that beta shares is in Australia, and then you can see those international equities listed.","start":995.48,"end":1001.375,"sentiment":"neutral","sentiment_score":0.14250738313421607},{"text":"So you have a bit in Europe, a bit just across across the globe as well, and a bit of Japan.","start":1001.375,"end":1007.39496,"sentiment":"neutral","sentiment_score":0.14530434956153235},{"text":"And then that bottom one versus iShares S and P five hundred, that's The US.","start":1007.695,"end":1011.875,"sentiment":"neutral","sentiment_score":0.05485844537615776}],"sentiment":"neutral","sentiment_score":0.1388221633931001,"num_words":75,"start":988.04,"end":1011.875},{"sentences":[{"text":"So, again, very kind of well diversified portfolio for you.","start":1012.28,"end":1017.18,"sentiment":"positive","sentiment_score":0.4585818201303482},{"text":"Yep.","start":1018.76,"end":1019.16003,"sentiment":"neutral","sentiment_score":0.08411356806755066},{"text":"Now if you press next for me there, John, you should have a Vanguard index chart, I believe.","start":1019.16003,"end":1024.9401,"sentiment":"neutral","sentiment_score":0.06091223636435138},{"text":"Yep.","start":1027.485,"end":1027.985,"sentiment":"neutral","sentiment_score":0.07142184674739838},{"text":"Oh, that's you.","start":1030.9249,"end":1031.985,"sentiment":"neutral","sentiment_score":0.1466449797153473}],"sentiment":"neutral","sentiment_score":0.19023360029766054,"num_words":33,"start":1012.28,"end":1031.985},{"sentences":[{"text":"Now is that can you yeah.","start":1035.8849,"end":1037.965,"sentiment":"neutral","sentiment_score":0.09621727590759595},{"text":"Perfect.","start":1037.965,"end":1038.445,"sentiment":"neutral","sentiment_score":0.29808491468429565},{"text":"Have you ever seen something like this before?","start":1038.445,"end":1040.465,"sentiment":"neutral","sentiment_score":0.05228465422987938},{"text":"Yeah.","start":1043.9501,"end":1044.4501,"sentiment":"neutral","sentiment_score":0.1703977733850479},{"text":"Perfect.","start":1044.5901,"end":1045.0901,"sentiment":"neutral","sentiment_score":0.3223068118095398}],"sentiment":"neutral","sentiment_score":0.10508061112726436,"num_words":17,"start":1035.8849,"end":1045.0901},{"sentences":[{"text":"Now it is just a good visual representation of what we are talking about when we are typically talking about the market.","start":1046.27,"end":1053.01,"sentiment":"neutral","sentiment_score":0.16077672791751949},{"text":"So the purpose is just to kind of show you the ups and downs of the market in regards to the different asset classes over time.","start":1053.315,"end":1062.215,"sentiment":"neutral","sentiment_score":0.09799488433278523},{"text":"So it kind of goes back to 1995, all the ups and downs.","start":1062.6749,"end":1066.5801,"sentiment":"neutral","sentiment_score":0.06515005574776576},{"text":"You can see the different events that's happened through to 2025.","start":1066.5801,"end":1071.24,"sentiment":"neutral","sentiment_score":0.0881498208777471},{"text":"Vanguard does publish one every year at the financial year, so we should expect the the new one to come out shortly.","start":1071.7001,"end":1078.36,"sentiment":"neutral","sentiment_score":0.14274538951841267}],"sentiment":"neutral","sentiment_score":0.11746757798530955,"num_words":94,"start":1046.27,"end":1078.36},{"sentences":[{"text":"And it breaks down on the right hand side the different asset classes.","start":1079.4651,"end":1083.405,"sentiment":"neutral","sentiment_score":0.05594061494160157},{"text":"So when we are then talking about those growth investments earlier, you it's a combination of your top four.","start":1083.785,"end":1091.305,"sentiment":"neutral","sentiment_score":0.09000455078325774},{"text":"So you have about 80% combined in this.","start":1091.305,"end":1094.365,"sentiment":"neutral","sentiment_score":0.17769482918083668},{"text":"So you have the light green line, which is, like, your US investments.","start":1094.9299,"end":1098.95,"sentiment":"neutral","sentiment_score":0.11074249274455585},{"text":"You have then your dark green, which is your Australian, your yellow, which is your international, and then you have property as well.","start":1099.73,"end":1109.11,"sentiment":"neutral","sentiment_score":0.0909918268089709}],"sentiment":"neutral","sentiment_score":0.09725444098493378,"num_words":76,"start":1079.4651,"end":1109.11},{"sentences":[{"text":"You can obviously see that they grow the most, but they also fluctuate in the short term.","start":1109.275,"end":1114.255,"sentiment":"neutral","sentiment_score":-0.004035265349289951},{"text":"And then you have about exactly.","start":1114.795,"end":1117.695,"sentiment":"neutral","sentiment_score":-0.2247840315103531},{"text":"Then you have about 20 to limit those fluctuations because we don't want, like you said earlier, in in too much high risk either.","start":1118.315,"end":1124.975,"sentiment":"neutral","sentiment_score":-0.13346811446050802},{"text":"We have 20% in those bottom three.","start":1125.33,"end":1128.5299,"sentiment":"neutral","sentiment_score":0.03370883422238486},{"text":"So you can see that they are a little bit more stable.","start":1128.5299,"end":1131.57,"sentiment":"neutral","sentiment_score":0.10775400139391422}],"sentiment":"neutral","sentiment_score":-0.04684134228437236,"num_words":66,"start":1109.275,"end":1131.57},{"sentences":[{"text":"They don't grow as much, but they don't fluctuate as much either to kinda balance things out a little bit for you.","start":1131.57,"end":1137.59,"sentiment":"neutral","sentiment_score":0.05434746295213699},{"text":"Yep.","start":1138.725,"end":1138.885,"sentiment":"neutral","sentiment_score":0.13686427474021912},{"text":"Does that all make sense so far?","start":1138.885,"end":1140.505,"sentiment":"neutral","sentiment_score":0.17659540687288558},{"text":"Yep.","start":1141.765,"end":1142.245,"sentiment":"neutral","sentiment_score":0.2009458839893341},{"text":"Perfect.","start":1142.245,"end":1142.745,"sentiment":"positive","sentiment_score":0.47210416197776794}],"sentiment":"neutral","sentiment_score":0.10130394855514169,"num_words":32,"start":1131.57,"end":1142.745},{"sentences":[{"text":"Now the next document for me, is that the Oakview services guide?","start":1143.205,"end":1148.905,"sentiment":"neutral","sentiment_score":0.13205493800342083},{"text":"Is that the one you can see?","start":1151.78,"end":1153.24,"sentiment":"neutral","sentiment_score":0.06449460876839501},{"text":"Yep.","start":1155.54,"end":1155.9401,"sentiment":"neutral","sentiment_score":0.1295037716627121},{"text":"Perfect.","start":1155.9401,"end":1156.4401,"sentiment":"neutral","sentiment_score":0.29394805431365967},{"text":"Again, you probably have seen this a couple of times before.","start":1156.66,"end":1159.54,"sentiment":"neutral","sentiment_score":0.12025486813350157}],"sentiment":"neutral","sentiment_score":0.118199277902022,"num_words":32,"start":1143.205,"end":1159.54},{"sentences":[{"text":"It is one of those compliance documents, but it does give you all the important information in regards to us here at Oakview.","start":1159.54,"end":1166.985,"sentiment":"neutral","sentiment_score":0.1919715381834818},{"text":"Now you might see that it is a slightly updated version to to last year, if you remember, because we've had a bit of an extension to the team, which is great, but then also a bit of update to marketing.","start":1168.245,"end":1180.105,"sentiment":"neutral","sentiment_score":0.1408215508591838},{"text":"So I will let you kind of have a read, yeah, over this in your own time.","start":1180.74,"end":1184.82,"sentiment":"neutral","sentiment_score":0.06996797945569544},{"text":"None of the important information has changed though.","start":1184.82,"end":1187.88,"sentiment":"neutral","sentiment_score":0.0023788381367921834},{"text":"But if you would like to scroll down to page 10, you will then see a photo of myself if you do wanna put a face to the voice.","start":1188.18,"end":1198.5449,"sentiment":"neutral","sentiment_score":0.06067928363536966}],"sentiment":"neutral","sentiment_score":0.11150181817553811,"num_words":118,"start":1159.54,"end":1198.5449},{"sentences":[{"text":"Yeah.","start":1201.165,"end":1201.665,"sentiment":"neutral","sentiment_score":0.05092570930719376},{"text":"And I believe the last time you spoke to my colleague, Dana, which is right next to me as well.","start":1203.565,"end":1207.985,"sentiment":"neutral","sentiment_score":0.07192860916256905},{"text":"Yeah.","start":1209.24,"end":1209.74,"sentiment":"neutral","sentiment_score":0.09760986268520357},{"text":"Now if you can press next for me.","start":1210.76,"end":1213.26,"sentiment":"neutral","sentiment_score":0.06891699880361557},{"text":"Mhmm.","start":1216.4,"end":1216.9,"sentiment":"neutral","sentiment_score":-0.004065366927534342}],"sentiment":"neutral","sentiment_score":0.06885091544339253,"num_words":31,"start":1201.165,"end":1216.9},{"sentences":[{"text":"Oh, Sevi.","start":1220.04,"end":1220.76,"sentiment":"neutral","sentiment_score":0.003023305587703362},{"text":"Sevriano.","start":1220.76,"end":1221.26,"sentiment":"neutral","sentiment_score":0.00375763769261539},{"text":"Yeah.","start":1223.1749,"end":1223.495,"sentiment":"neutral","sentiment_score":0.04931586980819702},{"text":"He's he's still here.","start":1223.495,"end":1224.7949,"sentiment":"neutral","sentiment_score":0.017293747048825026},{"text":"He's still you may have he's still here.","start":1225.4149,"end":1227.495,"sentiment":"neutral","sentiment_score":-0.006685866130283102}],"sentiment":"neutral","sentiment_score":0.004675511114328401,"num_words":16,"start":1220.04,"end":1227.495},{"sentences":[{"text":"He's still running things.","start":1227.495,"end":1228.715,"sentiment":"neutral","sentiment_score":0.03667178191244602},{"text":"Still the big man.","start":1229.335,"end":1230.475,"sentiment":"neutral","sentiment_score":0.09570338483899832},{"text":"And if you scroll up, you will you will see a photo of him as well.","start":1230.615,"end":1234.86,"sentiment":"neutral","sentiment_score":0.06329460651613772},{"text":"Yeah.","start":1236.2999,"end":1236.7999,"sentiment":"neutral","sentiment_score":0.044585101306438446},{"text":"Yeah.","start":1236.94,"end":1237.34,"sentiment":"neutral","sentiment_score":0.05463215708732605}],"sentiment":"neutral","sentiment_score":0.06313198575606713,"num_words":26,"start":1227.495,"end":1237.34},{"sentences":[{"text":"Exactly.","start":1237.34,"end":1237.84,"sentiment":"neutral","sentiment_score":0.07867375016212463},{"text":"Okay.","start":1247.515,"end":1248.015,"sentiment":"neutral","sentiment_score":0.020469289273023605},{"text":"Yeah.","start":1248.075,"end":1248.575,"sentiment":"neutral","sentiment_score":0.020961172878742215},{"text":"Yeah.","start":1250.875,"end":1251.355,"sentiment":"neutral","sentiment_score":0.03272278606891632},{"text":"Our office is in Southport.","start":1251.355,"end":1252.735,"sentiment":"neutral","sentiment_score":0.030178291350603105}],"sentiment":"neutral","sentiment_score":0.03374649501509137,"num_words":9,"start":1237.34,"end":1252.735},{"sentences":[{"text":"Yeah.","start":1253.035,"end":1253.535,"sentiment":"neutral","sentiment_score":0.04696379601955414},{"text":"Oh, yeah.","start":1261.1,"end":1261.76,"sentiment":"neutral","sentiment_score":0.048042090609669685},{"text":"Oh, yeah.","start":1264.5399,"end":1265.2799,"sentiment":"neutral","sentiment_score":0.08257429301738739},{"text":"Well, if you ever are down in Southport and you ever wanted to come in and say, hey, in the office or do any appointments face to face, that's always an option as well if you if you ever want to if you ever down this way.","start":1265.4199,"end":1277.9349,"sentiment":"neutral","sentiment_score":0.09647257499238278},{"text":"Yeah.","start":1279.115,"end":1279.615,"sentiment":"neutral","sentiment_score":0.05407879874110222}],"sentiment":"neutral","sentiment_score":0.09238653559729738,"num_words":53,"start":1253.035,"end":1279.615},{"sentences":[{"text":"Yeah.","start":1282.955,"end":1283.455,"sentiment":"neutral","sentiment_score":0.046384043991565704},{"text":"Exactly.","start":1285.27,"end":1285.77,"sentiment":"neutral","sentiment_score":0.04260002821683884},{"text":"Maybe a tea, maybe a juice.","start":1290.55,"end":1292.17,"sentiment":"neutral","sentiment_score":-0.0369694239149491},{"text":"Maybe maybe Yeah.","start":1293.03,"end":1295.1901,"sentiment":"neutral","sentiment_score":0.030529049535592392},{"text":"Well, the offer still stands always, so we're always open if if you do ever come down this way.","start":1295.1901,"end":1301.935,"sentiment":"neutral","sentiment_score":0.23330201443872953}],"sentiment":"neutral","sentiment_score":0.1463830983887116,"num_words":30,"start":1282.955,"end":1301.935},{"sentences":[{"text":"So, yeah, just let us know if that's ever the case.","start":1302.235,"end":1304.5751,"sentiment":"neutral","sentiment_score":0.16519087011163885},{"text":"Yeah.","start":1305.915,"end":1306.395,"sentiment":"positive","sentiment_score":0.35231468081474304},{"text":"Perfect.","start":1306.395,"end":1306.895,"sentiment":"positive","sentiment_score":0.515614926815033},{"text":"Now, John, next document, is that the ongoing service agreement?","start":1307.8351,"end":1312.655,"sentiment":"neutral","sentiment_score":0.06287079267203807},{"text":"Does it say that?","start":1313.25,"end":1314.21,"sentiment":"neutral","sentiment_score":0.02043615747243166}],"sentiment":"neutral","sentiment_score":0.1257585827951078,"num_words":27,"start":1302.235,"end":1314.21},{"sentences":[{"text":"Yeah.","start":1314.21,"end":1314.71,"sentiment":"neutral","sentiment_score":0.062057070434093475},{"text":"So, again, you would be will be kind of used to this.","start":1314.93,"end":1317.99,"sentiment":"neutral","sentiment_score":0.07051939703524113},{"text":"So this is just your ongoing service agreement.","start":1318.6901,"end":1321.03,"sentiment":"neutral","sentiment_score":0.07200352987274528},{"text":"Now there is no changes whatsoever in regards to the fee structure.","start":1322.29,"end":1327.1901,"sentiment":"neutral","sentiment_score":0.008392750906447569},{"text":"Because Allison is a client as well, you guys are on that reduced rate of a 1.1 from super instead of the 1.65 to make it a little bit cheaper, which is good.","start":1327.875,"end":1338.995,"sentiment":"neutral","sentiment_score":0.3177211781342824}],"sentiment":"neutral","sentiment_score":0.18287621156284303,"num_words":66,"start":1314.21,"end":1338.995},{"sentences":[{"text":"So that's not increasing or changing.","start":1338.995,"end":1340.935,"sentiment":"neutral","sentiment_score":0.16203305249412855},{"text":"It's staying exactly the same, and it is not a lock in contract.","start":1340.995,"end":1345.29,"sentiment":"neutral","sentiment_score":0.187425704816213},{"text":"So if at any point in time, you are not happy, it is not a lock in contract.","start":1345.29,"end":1349.31,"sentiment":"neutral","sentiment_score":-0.023054191428754065},{"text":"But by signing this, otherwise, it allows us to service your account and investments and everything for you in the meantime.","start":1349.77,"end":1355.71,"sentiment":"positive","sentiment_score":0.341390902087802},{"text":"Yep.","start":1363.2051,"end":1363.4451,"sentiment":"neutral","sentiment_score":0.09795304387807846}],"sentiment":"neutral","sentiment_score":0.1739138816877947,"num_words":59,"start":1338.995,"end":1363.4451},{"sentences":[{"text":"Yeah.","start":1363.4451,"end":1363.9451,"sentiment":"neutral","sentiment_score":0.09951312839984894},{"text":"That's correct.","start":1364.0851,"end":1364.9851,"sentiment":"neutral","sentiment_score":0.05222025327384472},{"text":"And you know what?","start":1365.525,"end":1366.5851,"sentiment":"neutral","sentiment_score":-0.21723570302128792},{"text":"No.","start":1368.82,"end":1368.98,"sentiment":"neutral","sentiment_score":-0.0994330793619156},{"text":"Exactly.","start":1368.98,"end":1369.48,"sentiment":"neutral","sentiment_score":0.02735765278339386}],"sentiment":"neutral","sentiment_score":-0.08189606707957056,"num_words":9,"start":1363.4451,"end":1369.48},{"sentences":[{"text":"And, you know, if there's anything else that you need at any point in time, you know, just call us or send me an email.","start":1369.7799,"end":1375.7799,"sentiment":"neutral","sentiment_score":0.14511728525161743},{"text":"We're always here to, you know, just any other questions or anything else that you might need as well.","start":1375.7799,"end":1380.345,"sentiment":"neutral","sentiment_score":0.2531160084824813},{"text":"Perfect.","start":1382.025,"end":1382.505,"sentiment":"positive","sentiment_score":0.5115489959716797},{"text":"Now so this one here will ask you for a little signature at the bottom, and then there should be one more after that, I believe.","start":1382.505,"end":1390.2849,"sentiment":"neutral","sentiment_score":0.06289105389553767},{"text":"Yeah.","start":1397.72,"end":1397.96,"sentiment":"neutral","sentiment_score":0.08613873273134232}],"sentiment":"neutral","sentiment_score":0.1481943253117303,"num_words":72,"start":1369.7799,"end":1397.96},{"sentences":[{"text":"If you sign all, because they will take you to the first one first, and then there's just one more after.","start":1397.96,"end":1402.7,"sentiment":"neutral","sentiment_score":0.06898920291236468},{"text":"Now does this one say authorization to search for lost super?","start":1409.095,"end":1413.755,"sentiment":"neutral","sentiment_score":0.02592720751735297},{"text":"Yep.","start":1415.655,"end":1416.155,"sentiment":"neutral","sentiment_score":0.08194242417812347},{"text":"So what this is we like to do it every now and then just just to check.","start":1416.63,"end":1422.15,"sentiment":"neutral","sentiment_score":0.13196675698546803},{"text":"So, basically, what it is is it allows us to search with the ATO if you have any old super funds that you might not know about, that a employer may have put a contribution or two into, it just lets us search and find it.","start":1422.15,"end":1437.8351,"sentiment":"neutral","sentiment_score":0.1279385183006525}],"sentiment":"neutral","sentiment_score":0.10358876748553787,"num_words":96,"start":1397.96,"end":1437.8351},{"sentences":[{"text":"And if so, we will let you know, and then we can do, obviously, advice on trying to consolidate if that's going to be the best for you because we don't want you having multiple funds open if you don't know about it or paying for a fee.","start":1437.8351,"end":1449.37,"sentiment":"neutral","sentiment_score":0.040542181387233235},{"text":"So this basically just lets us search if there is anything.","start":1449.51,"end":1452.49,"sentiment":"neutral","sentiment_score":0.09008602154525844},{"text":"And sometimes you'd be surprised on on what we find.","start":1453.19,"end":1455.51,"sentiment":"neutral","sentiment_score":0.13798481225967407},{"text":"So it is good just as as a backup to do every now and then.","start":1455.51,"end":1458.81,"sentiment":"neutral","sentiment_score":0.2053872227668762},{"text":"Yep.","start":1460.345,"end":1460.745,"sentiment":"neutral","sentiment_score":0.18464718759059903}],"sentiment":"neutral","sentiment_score":0.0892032305326532,"num_words":85,"start":1437.8351,"end":1460.745},{"sentences":[{"text":"Perfect.","start":1460.745,"end":1461.245,"sentiment":"positive","sentiment_score":0.4821721315383911},{"text":"It will also ask for a little signature and a date there, and then I think it says validate after that.","start":1461.5449,"end":1470.125,"sentiment":"neutral","sentiment_score":0.1894095540046692},{"text":"Yep.","start":1476.12,"end":1476.62,"sentiment":"neutral","sentiment_score":0.04161464795470238},{"text":"No.","start":1483.415,"end":1483.655,"sentiment":"neutral","sentiment_score":-0.005636977031826973},{"text":"You're working tonight again?","start":1483.655,"end":1485.515,"sentiment":"neutral","sentiment_score":0.006420174380764365}],"sentiment":"neutral","sentiment_score":0.1614796833600849,"num_words":28,"start":1460.745,"end":1485.515},{"sentences":[{"text":"Oh, nice.","start":1489.335,"end":1490.075,"sentiment":"neutral","sentiment_score":0.17166005074977875},{"text":"Are you doing anything fun?","start":1490.2949,"end":1491.835,"sentiment":"neutral","sentiment_score":0.05948230400681496},{"text":"Yeah.","start":1496.79,"end":1497.29,"sentiment":"neutral","sentiment_score":-0.03652963042259216},{"text":"Okay.","start":1506.15,"end":1506.65,"sentiment":"neutral","sentiment_score":-0.00497982045635581},{"text":"Yeah.","start":1509.125,"end":1509.445,"sentiment":"neutral","sentiment_score":0.003894257824867964}],"sentiment":"neutral","sentiment_score":0.060311642847955226,"num_words":10,"start":1489.335,"end":1509.445},{"sentences":[{"text":"How long is that drive?","start":1509.445,"end":1510.825,"sentiment":"neutral","sentiment_score":0.001726824790239334},{"text":"Oh, that's pretty decent.","start":1513.365,"end":1515.385,"sentiment":"neutral","sentiment_score":0.11599334515631199},{"text":"Yeah.","start":1521.3,"end":1521.8,"sentiment":"neutral","sentiment_score":0.05517807602882385},{"text":"Yeah.","start":1523.3,"end":1523.78,"sentiment":"neutral","sentiment_score":0.1751140654087067},{"text":"Perfect.","start":1523.78,"end":1524.26,"sentiment":"positive","sentiment_score":0.3973237872123718}],"sentiment":"neutral","sentiment_score":0.09168528610219558,"num_words":12,"start":1509.445,"end":1524.26},{"sentences":[{"text":"I can see that's all come come through on my end.","start":1524.26,"end":1526.98,"sentiment":"positive","sentiment_score":0.34756689992817963},{"text":"So thank you so much for that, John.","start":1526.98,"end":1529.0,"sentiment":"positive","sentiment_score":0.607070617377758},{"text":"Now like I said, if there is anything that either you or Allison need at any point in time, you have a phone number or email address.","start":1529.14,"end":1537.295,"sentiment":"neutral","sentiment_score":0.22817677287039934},{"text":"Just send us an email or give us a call if there's anything that we can help with or any other questions or anything you guys might have.","start":1537.295,"end":1543.135,"sentiment":"neutral","sentiment_score":0.22229498039398873},{"text":"Okay?","start":1543.135,"end":1543.635,"sentiment":"neutral","sentiment_score":0.1230696141719818}],"sentiment":"neutral","sentiment_score":0.2825053702791532,"num_words":75,"start":1524.26,"end":1543.635},{"sentences":[{"text":"Yeah.","start":1544.815,"end":1545.295,"sentiment":"neutral","sentiment_score":0.1934639662504196},{"text":"Perfect.","start":1545.295,"end":1545.795,"sentiment":"positive","sentiment_score":0.5156774520874023},{"text":"Well, thank you so much for your time today, John.","start":1546.27,"end":1548.11,"sentiment":"positive","sentiment_score":0.6746797144412995},{"text":"It was lovely speaking with you, and I hope you enjoy the rest of your afternoon.","start":1548.11,"end":1553.41,"sentiment":"positive","sentiment_score":0.7320555783808231},{"text":"Yeah.","start":1559.455,"end":1559.955,"sentiment":"neutral","sentiment_score":0.17888608574867249}],"sentiment":"positive","sentiment_score":0.6671625483652641,"num_words":29,"start":1544.815,"end":1559.955},{"sentences":[{"text":"Sounds lovely.","start":1560.4149,"end":1561.235,"sentiment":"neutral","sentiment_score":0.2979808896780014},{"text":"I I can't do that, but you enjoy one for me.","start":1561.615,"end":1565.7949,"sentiment":"neutral","sentiment_score":0.048499765721234406},{"text":"Yeah.","start":1568.735,"end":1569.0549,"sentiment":"neutral","sentiment_score":0.08070402592420578},{"text":"I've got I've got to seven tonight.","start":1569.0549,"end":1570.755,"sentiment":"neutral","sentiment_score":0.06564294227531978},{"text":"Yeah.","start":1572.4701,"end":1572.87,"sentiment":"neutral","sentiment_score":0.044920243322849274}],"sentiment":"neutral","sentiment_score":0.07793563943017613,"num_words":22,"start":1560.4149,"end":1572.87},{"sentences":[{"text":"Like more wine drinker, to be fair.","start":1572.87,"end":1577.05,"sentiment":"neutral","sentiment_score":0.006084205449691841},{"text":"Probably white.","start":1579.1101,"end":1580.0701,"sentiment":"neutral","sentiment_score":-0.014057350810617208},{"text":"I think red red's a bit heavy sometimes sometimes.","start":1580.0701,"end":1583.05,"sentiment":"neutral","sentiment_score":-0.07945728508962525},{"text":"So yes.","start":1584.195,"end":1588.375,"sentiment":"neutral","sentiment_score":0.017225952818989754},{"text":"Yes.","start":1588.4349,"end":1588.9349,"sentiment":"neutral","sentiment_score":0.06695985794067383}],"sentiment":"neutral","sentiment_score":-0.028534717414350735,"num_words":21,"start":1572.87,"end":1588.9349},{"sentences":[{"text":"I don't mind it sometimes.","start":1589.1549,"end":1590.5349,"sentiment":"neutral","sentiment_score":0.04857981726527214},{"text":"Yeah.","start":1594.4349,"end":1594.9149,"sentiment":"neutral","sentiment_score":0.2848382294178009},{"text":"Well, you enjoy your beer and have one for me.","start":1594.9149,"end":1597.6349,"sentiment":"positive","sentiment_score":0.6696006387472153},{"text":"And anything you need, just give us a call.","start":1597.6349,"end":1600.17,"sentiment":"positive","sentiment_score":0.41663138733969796},{"text":"Mhmm.","start":1602.0901,"end":1602.17,"sentiment":"positive","sentiment_score":0.348969429731369}],"sentiment":"positive","sentiment_score":0.43547675457711404,"num_words":26,"start":1589.1549,"end":1602.17},{"sentences":[{"text":"No worries.","start":1602.17,"end":1602.91,"sentiment":"neutral","sentiment_score":-0.06343821808695793},{"text":"No worries.","start":1603.77,"end":1604.41,"sentiment":"neutral","sentiment_score":0.14632544666528702},{"text":"Thanks, John.","start":1604.41,"end":1604.9701,"sentiment":"positive","sentiment_score":0.5404518246650696},{"text":"We'll speak soon.","start":1604.9701,"end":1605.9501,"sentiment":"positive","sentiment_score":0.3848145206769307},{"text":"Alright.","start":1607.05,"end":1607.55,"sentiment":"neutral","sentiment_score":0.18432185053825376}],"sentiment":"neutral","sentiment_score":0.25854435190558434,"num_words":10,"start":1602.17,"end":1607.55},{"sentences":[{"text":"Bye.","start":1607.6901,"end":1608.1901,"sentiment":"neutral","sentiment_score":-0.1301974058151245}],"sentiment":"neutral","sentiment_score":-0.1301974058151245,"num_words":1,"start":1607.6901,"end":1608.1901}]}}]},{"alternatives":[{"transcript":"Hello? Yep. Good. Good. Bye. Yeah. No. I couldn't hear you at all. Yeah. Yep. Yep. Yep. Yep. John Arthur Pasco, 6 Koala Street, Thierry, and sixth of the eighth nineteen seventy. No. It's not too bad. I finished nine shifts, sir. Yeah. Mhmm. That is correct. Yep. Yep. Yeah. Still talk to him. Yeah. Wagner. Yeah. I'm not really sure. I don't have I think it's still the same. Yeah. Because I haven't had any pay rises or No. Yeah. Yeah. Not not not professional about that. Yeah. Yeah. Still got the one in town. So yep. I think I think it's a bit there. I think it's about $6.50 or something. I'm thinking you might wanna put a $100 on top of that, I think. Yeah. We refinance. Yeah. Move to a different bank and stuff like that. So yeah. Yeah. No. No. That's all paid out. No. No credit card. No. I don't think so. Yep. Not about an hour. Yeah. Yeah. Yeah. The wasp the all that. Yeah. Yep. That's correct. Yep. Oh, tax rate is even better. I think I'll give enough money to the tax money. Because they changed all the rules and making it difficult. Can't I can't buy another investment. I was looking to buy an investment property, but now they changed the negative gearing laws. It it is screwing us all over. Yeah. Yeah. It's getting a bit ridiculous. We'll probably just buy a house at some stage, the other one. We were looking at it, but, yeah, we're just waiting to see what happened. Yeah. Because, hopefully, you know, when the new when the election comes around, that may all change again. So yeah. One on my laptop. Okay. 60. Yep. Probably not. I'll prob I'll probably end up working until I'm 65 or something. Unless I unless I went low, though. Yeah. Yeah. Well, consider I only do seven to seven. I don't really think I I do that much work. Yeah. It's in mining. Yeah. Yeah. It's all seven days and seven days. Seven days on. Yeah. Yeah. No. No. I used to I used to do a five and one, which was five weeks on and one week off. And then now when I come back to Queensland, I got a they call it an even time roster. They work seven days and get seven off, so I only work six months of the year. Yeah. Yeah. God. If I if I was working seven weeks on and seven weeks off, I'd be doing something else in the seven weeks off. I'd be I'd be retiring at 55. You know? Yeah. Unbelievable. Yep. No. Yeah. It's all still the same. May may I think I think we went medium range. Yeah. Yeah. Yeah. No. Yep. Yes. Yes. Yes. I did. Is that you? The the romica? That's an interesting way to spell Fernica. Wow. Oh, right. Yeah. I could hear it, but I couldn't pick up on what the accent was. But now I get it. Yeah. And you still haven't lost the accent. Oh my god. Do do you speak a strange slang with your accent and they come there okay? Yeah. Yeah. Alright. Yep. Yep. Yep. Yep. I got that. Yep. Yeah. It's signed document. Yep. Alright. Alright. So I can just click on that. Summary and superannuation. Yeah. Yep. No. Nothing at all. Yep. Yep. Hang on a second. On the right. Return to that. Yep. Yep. So if so if it doesn't have a minus, that means it's good? Alright. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Mhmm. Thank god. Awesome. That's today. Thank god. Yeah. Yes. Yes. Yep. Yep. Yep. Thank you. Yep. Yep. I got it. Yeah. When you send them through to me. Yep. Yeah. Yeah. Like any scam outfit. Yeah. Yep. Yep. Yep. That's what I'm looking at. Yep. Alright. Yep. Yep. Oh, yeah. Yep. Yep. Because I think when I first started, I was actually talking to the the big man himself when I first started doing this. Yeah. Are you still there? Yeah. At the front there. Yeah. Yeah. Because I I think when I first started, I had to go into Oakview in Brisbane because he was yeah. He was at Southport or something. Yeah. And, yeah, it was back when this all first started, and he I yeah. Yeah. He I went with him. Yeah. Yeah. Yeah. Well, he he did tell me last couple of times I spoke to him. Every day, mate, come down. I'll I'll I'll I'll take you out for a coffee. And I'm like, that sounds great, but I don't drink coffee. Yeah. Maybe you do sort of. Yeah. Yep. Yep. Yep. Yep. Yeah. As I as I say to everyone I speak to from, I hope you, as long as you're making me money, I'm happy. Yeah. When you're not making me money, I'm not happy. Yep. So is it yep. Sign sign all or sign? Sign all. Next. Yep. Yeah. Yeah. Yep. Alright. Download that. Lighting. No. No. I've just finished my week. So now I'm on well, I've got my wife had cancer, so she's still doing treatment and stuff. So she now got to gotta go up to Townsville because they won't release it from Townsville. So we gotta drive up there every three months. Six and a half hours. But yeah. Alright. Yep. All fine, by the way. Yep. Yep. Sounds great. I will be. I'll be probably cracking a beer in about fifteen minutes. So yeah. Perfect. Yeah. You you've got a few more. I'll give you. Alright? Are are you a beer drinker or a wine drinker? Red or white? 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Yep. Good. Good. Bye.\n\nYeah. No. I couldn't hear you at all. Yeah. Yep.\n\nYep. Yep. Yep. John Arthur Pasco, 6 Koala Street, Thierry, and sixth of the eighth nineteen seventy. No.\n\nIt's not too bad. I finished nine shifts, sir. Yeah. Mhmm. That is correct.\n\nYep. Yep. Yeah. Still talk to him. Yeah.\n\nWagner. Yeah. I'm not really sure. I don't have I think it's still the same. Yeah.\n\nBecause I haven't had any pay rises or No. Yeah. Yeah. Not not not professional about that. Yeah.\n\nYeah. Still got the one in town. So yep. I think I think it's a bit there. I think it's about $6.50 or something.\n\nI'm thinking you might wanna put a $100 on top of that, I think. Yeah. We refinance. Yeah. Move to a different bank and stuff like that.\n\nSo yeah. Yeah. No. No. That's all paid out.\n\nNo. No credit card. No. I don't think so. Yep.\n\nNot about an hour. Yeah. Yeah. Yeah. The wasp the all that.\n\nYeah. Yep. That's correct. Yep. Oh, tax rate is even better.\n\nI think I'll give enough money to the tax money. Because they changed all the rules and making it difficult. Can't I can't buy another investment. I was looking to buy an investment property, but now they changed the negative gearing laws. It it is screwing us all over.\n\nYeah. Yeah. It's getting a bit ridiculous. We'll probably just buy a house at some stage, the other one. We were looking at it, but, yeah, we're just waiting to see what happened.\n\nYeah. Because, hopefully, you know, when the new when the election comes around, that may all change again. So yeah. One on my laptop. Okay.\n\n60. Yep. Probably not. I'll prob I'll probably end up working until I'm 65 or something. Unless I unless I went low, though.\n\nYeah. Yeah. Well, consider I only do seven to seven. I don't really think I I do that much work. Yeah.\n\nIt's in mining. Yeah. Yeah. It's all seven days and seven days. Seven days on.\n\nYeah. Yeah. No. No. I used to I used to do a five and one, which was five weeks on and one week off.\n\nAnd then now when I come back to Queensland, I got a they call it an even time roster. They work seven days and get seven off, so I only work six months of the year. Yeah. Yeah. God.\n\nIf I if I was working seven weeks on and seven weeks off, I'd be doing something else in the seven weeks off. I'd be I'd be retiring at 55. You know? Yeah. Unbelievable.\n\nYep. No. Yeah. It's all still the same. May may I think I think we went medium range.\n\nYeah. Yeah. Yeah. No. Yep.\n\nYes. Yes. Yes. I did. Is that you?\n\nThe the romica? That's an interesting way to spell Fernica. Wow. Oh, right. Yeah.\n\nI could hear it, but I couldn't pick up on what the accent was. But now I get it. Yeah. And you still haven't lost the accent. Oh my god.\n\nDo do you speak a strange slang with your accent and they come there okay? Yeah. Yeah. Alright. Yep.\n\nYep. Yep. Yep. I got that. Yep.\n\nYeah. It's signed document. Yep. Alright. Alright.\n\nSo I can just click on that. Summary and superannuation. Yeah. Yep. No.\n\nNothing at all. Yep. Yep. Hang on a second. On the right.\n\nReturn to that. Yep. Yep. So if so if it doesn't have a minus, that means it's good? Alright.\n\nYep. Yep. Yep. Yep. Yep.\n\nYep. Yep. Yep. Mhmm. Thank god.\n\nAwesome. That's today. Thank god. Yeah. Yes.\n\nYes. Yep. Yep. Yep. Thank you.\n\nYep. Yep. I got it. Yeah. When you send them through to me.\n\nYep. Yeah. Yeah. Like any scam outfit. Yeah.\n\nYep. Yep. Yep. That's what I'm looking at. Yep.\n\nAlright. Yep. Yep. Oh, yeah. Yep.\n\nYep. Because I think when I first started, I was actually talking to the the big man himself when I first started doing this. Yeah. Are you still there? Yeah.\n\nAt the front there. Yeah. Yeah. Because I I think when I first started, I had to go into Oakview in Brisbane because he was yeah. He was at Southport or something.\n\nYeah. And, yeah, it was back when this all first started, and he I yeah. Yeah. He I went with him. Yeah.\n\nYeah. Yeah. Well, he he did tell me last couple of times I spoke to him. Every day, mate, come down. I'll I'll I'll I'll take you out for a coffee.\n\nAnd I'm like, that sounds great, but I don't drink coffee. Yeah. Maybe you do sort of. Yeah. Yep.\n\nYep. Yep. Yep. Yeah. As I as I say to everyone I speak to from, I hope you, as long as you're making me money, I'm happy.\n\nYeah. When you're not making me money, I'm not happy. Yep. So is it yep. Sign sign all or sign?\n\nSign all. Next. Yep. Yeah. Yeah.\n\nYep. Alright. Download that. Lighting. No.\n\nNo. I've just finished my week. So now I'm on well, I've got my wife had cancer, so she's still doing treatment and stuff. So she now got to gotta go up to Townsville because they won't release it from Townsville. So we gotta drive up there every three months.\n\nSix and a half hours. But yeah. Alright. Yep. All fine, by the way.\n\nYep. Yep. Sounds great. I will be. I'll be probably cracking a beer in about fifteen minutes.\n\nSo yeah. Perfect. Yeah. You you've got a few more. I'll give you.\n\nAlright? Are are you a beer drinker or a wine drinker? Red or white? Yeah. I'm I'm I'm a red wine drinker.\n\nSo I I I I don't mind I don't mind a bit of white, but more of the red. I will do. Thank you very much, Veronica. Alright. 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Veronica.","start":1601.795,"end":1603.255,"sentiment":"neutral","sentiment_score":0.2325967788696289},{"text":"Alright.","start":1606.195,"end":1606.695,"sentiment":"neutral","sentiment_score":0.26581788063049316},{"text":"Bye.","start":1606.835,"end":1607.335,"sentiment":"neutral","sentiment_score":0.24300163984298703}],"sentiment":"neutral","sentiment_score":0.12446816644534983,"num_words":29,"start":1589.22,"end":1607.335}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Good afternoon. Is this John?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. This is Franca from Arcview Financial. How are you?\n\nChannel 1: Good. Good. Bye.\n\nChannel 0: That's good. I don't know what happened there. I could hear you the whole time, but it sounded like you couldn't hear me last\n\nChannel 1: Yeah.\n\nChannel 0: time.\n\nChannel 1: No. I couldn't hear you at all.\n\nChannel 0: That's all good. You can hear me fine now, though?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. I had you booked in this afternoon to go over your annual review. Is now still a good time for you?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yep. Perfect. Now, John, before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay with you.\n\nChannel 1: Yep.\n\nChannel 0: Yep. And just for security purposes, just so that I can confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address, please?\n\nChannel 1: Yep. John Arthur Pasco, 6 Koala Street, Thierry, and sixth of the eighth nineteen seventy.\n\nChannel 0: Yep. Beautiful. That's exactly what I have here. And how's your day been? Been busy?\n\nChannel 1: No. It's not too bad. I finished nine shifts, sir.\n\nChannel 0: Nice. Well,\n\nChannel 1: Yeah.\n\nChannel 0: I will try not to keep you for too long, John. What I will go through with you first is just a quick kind of a fact find just to see if there is anything major that has changed in your life if we do need to make any changes to your advice.\n\nChannel 1: Mhmm.\n\nChannel 0: So just bear with me as I go through this information. Now when it comes to your personal details, I have you down here as married with no financial dependence. Is that correct?\n\nChannel 1: That is correct.\n\nChannel 0: Yep. Perfect. And if anything were to happen to you, next up, Ken, I have Allison nominated. You still happy\n\nChannel 1: Yep.\n\nChannel 0: with that?\n\nChannel 1: Yep.\n\nChannel 0: Yep. Beautiful. Occupation wise, has any of that changed? Or are you still truck driving?\n\nChannel 1: Yeah. Still talk to him.\n\nChannel 0: Yep. Perfect. Still with the same employer as well? Like, nothing's\n\nChannel 1: Yeah.\n\nChannel 0: changed\n\nChannel 1: Wagner.\n\nChannel 0: in the last twelve months? Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Perfect. Now I have income here at around 90,000. Is that correct, or has that changed?\n\nChannel 1: I'm not really sure. I don't have I think it's still the same. Yeah.\n\nChannel 0: Still\n\nChannel 1: Because\n\nChannel 0: roughly\n\nChannel 1: I haven't\n\nChannel 0: the same?\n\nChannel 1: had\n\nChannel 0: Okay.\n\nChannel 1: any pay rises or\n\nChannel 0: Okay. Yep. And this is only from last year when you did your annual review. So\n\nChannel 1: No.\n\nChannel 0: if it's\n\nChannel 1: Yeah.\n\nChannel 0: that should be pretty much the same. Now I have here as well that your employer pays, like, the standard 12% contributions going into super. Like, there's no special agreements or anything like that.\n\nChannel 1: Yeah. Not not not\n\nChannel 0: Not\n\nChannel 1: professional\n\nChannel 0: perfect.\n\nChannel 1: about that.\n\nChannel 0: No. And when it comes to assets and liabilities, I have here that you have an investment property. You still have that one?\n\nChannel 1: Yeah. Yeah. Still got the\n\nChannel 0: Yeah.\n\nChannel 1: one in town. So yep.\n\nChannel 0: Yeah. And I have it valued at about 450,000. Does that sound about right?\n\nChannel 1: I think I think it's a bit there. I think it's about $6.50 or something.\n\nChannel 0: Oh, nice. I'll update that. And I have about 260,000 owing on the mortgage.\n\nChannel 1: I'm thinking you might wanna put a $100 on top of that, I think.\n\nChannel 0: Okay. Did you guys\n\nChannel 1: Yeah. We\n\nChannel 0: refinance?\n\nChannel 1: refinance. Yeah.\n\nChannel 0: Yep.\n\nChannel 1: Move to\n\nChannel 0: Alright.\n\nChannel 1: a different bank and stuff like that. So yeah.\n\nChannel 0: Yep. K. Perfect. So about $3.60. Motor vehicle at about 45,000.\n\nYou still got that one?\n\nChannel 1: Yeah.\n\nChannel 0: Yep. And you don't have anything owing on that one?\n\nChannel 1: No. No. That's all\n\nChannel 0: No.\n\nChannel 1: paid out.\n\nChannel 0: Beautiful. And I also have a credit card of about 30,000.\n\nChannel 1: No. No credit card.\n\nChannel 0: Oh, perfect. Any other new assets in the last twelve months, John, that we haven't gone over?\n\nChannel 1: No. I don't think\n\nChannel 0: Nope.\n\nChannel 1: so.\n\nChannel 0: Alright. Perfect. And when it comes to health and lifestyle, I have you down here as a nonsmoker. That's still the case?\n\nChannel 1: Yep.\n\nChannel 0: Yep. Perfect. And have you had any changes to your health in the last twelve months? Any injuries or illnesses or anything? Illnesses or anything?\n\nChannel 1: Not about an hour.\n\nChannel 0: No. That's good. Estate planning wise, do you have a will in place?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Okay. Perfect. And do you know if part of the will, you made a nomination for power of attorney as well? Do you know?\n\nChannel 1: Yeah. Yeah. The wasp\n\nChannel 0: Yeah. It's\n\nChannel 1: the\n\nChannel 0: okay.\n\nChannel 1: all that. Yeah.\n\nChannel 0: Yeah. Okay. Beautiful. And I have here that for your superannuation, so in the event that something were to happen to you, that you would like all of it to go to Allison. Is that still the case as well?\n\nChannel 1: Yep. That's correct.\n\nChannel 0: Yep.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Perfect. And because she is your spouse, it will go tax free to her if something were to happen. So that's good.\n\nChannel 1: Oh, tax rate is even better.\n\nChannel 0: Yeah. Now when\n\nChannel 1: I\n\nChannel 0: it\n\nChannel 1: think\n\nChannel 0: comes\n\nChannel 1: I'll\n\nChannel 0: to\n\nChannel 1: give\n\nChannel 0: gold\n\nChannel 1: enough money to the tax money.\n\nChannel 0: yes. They do make it hard because if there's, like, adult children or or something there, there are tax consequences. But a spouse, it's completely tax free.\n\nChannel 1: Because they changed all the rules and making it difficult.\n\nChannel 0: They\n\nChannel 1: Can't\n\nChannel 0: yeah.\n\nChannel 1: I can't\n\nChannel 0: With\n\nChannel 1: buy another investment. I was looking to buy an investment property, but now they changed the negative\n\nChannel 0: with a budget.\n\nChannel 1: gearing laws.\n\nChannel 0: Yes. Yeah.\n\nChannel 1: It it is screwing\n\nChannel 0: Yeah. A lot\n\nChannel 1: us\n\nChannel 0: of people are now rethinking a lot of it\n\nChannel 1: all\n\nChannel 0: with the new budget proposals and everything like that. So yeah.\n\nChannel 1: over.\n\nChannel 0: And\n\nChannel 1: Yeah.\n\nChannel 0: capital gains tax and yeah. There's there's a lot up in the air at the moment.\n\nChannel 1: Yeah. It's getting a bit ridiculous.\n\nChannel 0: Yeah. Always changing too. Now in the next couple of years, do you have anything that you or you guys are working towards financially at all or anything else you might need assistance with?\n\nChannel 1: We'll probably just buy a house at some stage, the other one.\n\nChannel 0: Yep. Yep.\n\nChannel 1: We were\n\nChannel 0: Okay.\n\nChannel 1: looking at it, but, yeah, we're just waiting to see\n\nChannel 0: Say what\n\nChannel 1: what\n\nChannel 0: happens\n\nChannel 1: happened.\n\nChannel 0: with everything?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Because, hopefully, you know, when the new when the election comes around, that may all change again. So\n\nChannel 0: Mhmm. Yeah. And that's what a lot of people doing, to be fair. It's like, we're waiting for things to see what happens and then if things will change or not. So, yeah, a lot of\n\nChannel 1: yeah.\n\nChannel 0: people are in the same boat. And I guess when it comes to your superannuation as well, do you have any idea of when you would like to retire and start drawing an income from your super at all there, John?\n\nChannel 1: One on my laptop.\n\nChannel 0: Well, you technically, if you decide to stop working, you can access everything at 60.\n\nChannel 1: Okay. 60. Yep.\n\nChannel 0: Yeah? Do you think you'd wanna stop working at 60?\n\nChannel 1: Probably not. I'll prob I'll probably end up working until I'm 65 or something.\n\nChannel 0: Yeah. And some\n\nChannel 1: Unless\n\nChannel 0: people\n\nChannel 1: I unless\n\nChannel 0: do.\n\nChannel 1: I went low, though.\n\nChannel 0: That's right. Hopefully, you're doing.\n\nChannel 1: Yeah.\n\nChannel 0: But most people are the same. We'll even, you know, start reducing hours a little bit depending on, obviously, how you're feeling and finances and everything.\n\nChannel 1: Yeah. Well, consider I only do seven to seven. I don't really think I I do that much work.\n\nChannel 0: Yeah. Yeah. That's a that's a pretty is that a pretty unusual roster? Because I haven't really come across the seven on seven off too often.\n\nChannel 1: Yeah. It's in mining.\n\nChannel 0: Yeah. Because, yeah, a lot of them the swings that I often see is, like, two weeks on, one week off, or three weeks on, one week off, or two two, or four one. The seven seven\n\nChannel 1: Yeah.\n\nChannel 0: is a little bit more unusual. At least you get, like, a yes. Obviously, the seven weeks on, I imagine, will be quite intense, but then you do get seven weeks off, which will you could do a lot with.\n\nChannel 1: Yeah. It's all seven days and seven days. Seven\n\nChannel 0: Seven\n\nChannel 1: days\n\nChannel 0: because\n\nChannel 1: on.\n\nChannel 0: I had that makes because I have here from last\n\nChannel 1: Yeah.\n\nChannel 0: seven weeks, and I was like, that is pretty crazy.\n\nChannel 1: Yeah.\n\nChannel 0: Seven\n\nChannel 1: No. No.\n\nChannel 0: days.\n\nChannel 1: I used\n\nChannel 0: That\n\nChannel 1: to I used\n\nChannel 0: that\n\nChannel 1: to\n\nChannel 0: makes\n\nChannel 1: do\n\nChannel 0: more\n\nChannel 1: a five\n\nChannel 0: sense.\n\nChannel 1: and one,\n\nChannel 0: Yeah.\n\nChannel 1: which was five weeks on and one week off. And then now when I come back to Queensland, I got a they call it an even time roster.\n\nChannel 0: Yes.\n\nChannel 1: They\n\nChannel 0: Yeah.\n\nChannel 1: work seven days and get seven off, so I only work six months of the year.\n\nChannel 0: Yeah. No. Yeah. No. We do have a lot of clients with seven days because, yeah, it\n\nChannel 1: Yeah.\n\nChannel 0: said seven weeks, and I was like, wow. I've never seen someone work seven weeks straight. So I was like, that must be pretty intense. Seven days makes more sense. Makes\n\nChannel 1: Yeah. God.\n\nChannel 0: more\n\nChannel 1: If\n\nChannel 0: sense.\n\nChannel 1: I if I was working seven weeks on and seven weeks off, I'd be doing something else in the seven weeks off. I'd be\n\nChannel 0: Yeah.\n\nChannel 1: I'd be retiring at 55. You know?\n\nChannel 0: Cruise around the world. Who knows?\n\nChannel 1: Yeah. Unbelievable.\n\nChannel 0: Perfect. Now that makes sense. Now, John, when it comes through how your money is invested in your superannuation account\n\nChannel 1: Yep.\n\nChannel 0: as well, Now I know we've kinda went through that risk profile questionnaire with your last annual review as well, and you were pretty consistent with how you are feeling in regards to fluctuations and and everything when it comes to superannuation. Is that all kind of the same, or do you think anything has changed for you with, I guess, your goals with super? It's all kind\n\nChannel 1: No.\n\nChannel 0: of the same.\n\nChannel 1: Yeah. It's all still the\n\nChannel 0: Yep.\n\nChannel 1: same.\n\nChannel 0: Yep. Perfect.\n\nChannel 1: May may I think I think we went medium range.\n\nChannel 0: Yes. So you are kind of somewhere in the middle of the scale where, like, you're still focusing on growth. So in a growth\n\nChannel 1: Yeah.\n\nChannel 0: portfolio, you are still focusing on growth while you still have a bit of time, obviously, until\n\nChannel 1: Yeah.\n\nChannel 0: you are planning on retiring.\n\nChannel 1: Yeah.\n\nChannel 0: You will also short term see a bit of fluctuations depending on what is going on in the market, and that's just natural with a a growth portfolio. You are not in a aggressive or high growth, though, so you are kind of somewhere in the middle.\n\nChannel 1: No.\n\nChannel 0: So it's kind of time frame wise as well. So we wanna make sure that, yes, because you can see fluctuations in the short term, but we wanna make sure you have enough time in the market to to kind of wait for those fluctuations to come back around. And we\n\nChannel 1: Yep.\n\nChannel 0: typically would like to see about six years until retirement in a growth portfolio. And if you are kind of aiming around 65 or so a little bit earlier, then you still have, you know, plenty of time for those fluctuations for the time being anyway.\n\nChannel 1: Yes.\n\nChannel 0: So you're still happy with, like, a a growth portfolio the way things are?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Okay. Beautiful. Now, John, do you have access to your emails at the moment?\n\nChannel 1: Yes. I did.\n\nChannel 0: Yeah. Okay. So I have just sent you an email with some documents to go through that with you quickly If you could access that for me.\n\nChannel 1: Is that\n\nChannel 0: Yes.\n\nChannel 1: you? The\n\nChannel 0: Yeah.\n\nChannel 1: the romica?\n\nChannel 0: Yep. Yep.\n\nChannel 1: That's\n\nChannel 0: With\n\nChannel 1: an\n\nChannel 0: a\n\nChannel 1: interesting\n\nChannel 0: k.\n\nChannel 1: way to spell Fernica. Wow.\n\nChannel 0: It's a Swedish spelling.\n\nChannel 1: Oh, right.\n\nChannel 0: Yeah. So if you hear a bit of an accent, that's why.\n\nChannel 1: Yeah. I could hear it, but I couldn't pick up on what the accent was. But now I get it.\n\nChannel 0: Yeah. Most people are the same. They're like, oh, I I can hear twangs, especially with certain words, but\n\nChannel 1: Yeah.\n\nChannel 0: most people are like, I have no idea where it's from. Well, I have been here in Australia for fourteen years now, so time goes pretty fast.\n\nChannel 1: And you still haven't lost the accent.\n\nChannel 0: No. No. And I'm married to an Australian.\n\nChannel 1: Oh my god.\n\nChannel 0: Yeah.\n\nChannel 1: Do do you speak a strange slang with your accent and they come there okay?\n\nChannel 0: I think at least a bit, but\n\nChannel 1: Yeah.\n\nChannel 0: not too much. I think if if you speak through a couple of my colleagues, they probably have a a little bit of a stronger twang and a\n\nChannel 1: Yeah.\n\nChannel 0: little bit more slang that that comes in than me.\n\nChannel 1: Alright. Yep. Yep.\n\nChannel 0: Now did you get that email okay there, John?\n\nChannel 1: Yep. Yep. I got that.\n\nChannel 0: Yep. Alright. Perfect. Sorry. We have recently trained software, so it might look a little bit different to what you have been used to before.\n\nIt's kind of the same though where it will ask you to click a link. It should say sign now.\n\nChannel 1: Yep. Yeah.\n\nChannel 0: It\n\nChannel 1: It's\n\nChannel 0: will\n\nChannel 1: signed document. Yep.\n\nChannel 0: yes. Now it will allow you to open up and look at everything first before it\n\nChannel 1: Alright.\n\nChannel 0: prompts you to sign, though.\n\nChannel 1: Alright. So I can just click on that.\n\nChannel 0: Yes. If you can click on that, then you should have a document where it says super summary, superannuation summary.\n\nChannel 1: Summary and superannuation.\n\nChannel 0: Yes. So you have your superannuation with Netwealth, and you do have in your super at the moment 251,890\n\nChannel 1: Yeah.\n\nChannel 0: dollars.\n\nChannel 1: Yep.\n\nChannel 0: Yep. Now and you don't have any insurances inside or outside super otherwise?\n\nChannel 1: No. Nothing at\n\nChannel 0: No.\n\nChannel 1: all.\n\nChannel 0: No. Now if you can press next for me, you should have a document that shows asset performance detail.\n\nChannel 1: Yep.\n\nChannel 0: Yep. So this one here might look a little bit messy because it does go through and show you all the individual investments, how they have performed, and what has happened over the last twelve months. Now I kind of touched on this briefly earlier, but, obviously, the last twelve months, which I'm sure you've read on the news or seen on the news have been, obviously, a little bit more turbulent, obviously,\n\nChannel 1: Yep.\n\nChannel 0: with everything going on in The US with Trump and tariffs and everything, and, obviously, more recently with the war as well. We have seen a bit of that fluctuation. Now most of your investments have still done pretty good. So if you look on the second column to the right, if you can see it, where it says return percentage. Can you see that?\n\nChannel 1: Hang on a second. On the right. Return to that. Yep. Yep.\n\nChannel 0: Yes. So all these numbers listed here are the returns on the investment over the last twelve months for\n\nChannel 1: So\n\nChannel 0: each of your investments.\n\nChannel 1: if so if it doesn't have a minus, that means it's good?\n\nChannel 0: Correct. So if\n\nChannel 1: Alright.\n\nChannel 0: so there's a there's only one that was underperforming. Now we have already changed that for you because it\n\nChannel 1: Yep.\n\nChannel 0: was underperforming. So I'm not sure if you remember seeing an email back in March, mid March, from us\n\nChannel 1: Yep.\n\nChannel 0: in regards to an investment change. It wasn't\n\nChannel 1: Yep. Yep.\n\nChannel 0: anything you had to sign. Okay. Yep.\n\nChannel 1: Yep.\n\nChannel 0: Perfect. Good. So, basically, what that was is because, obviously, with the investments, we we are very proactive. We're doing a lot of research and making sure we always have you in the best options. And if we foresee one being down and not really being the best option for you moving forward, then we wanna look at, you know, making those changes.\n\nSo the investment committee did a lot of research on the investment, and as you can see here, Bennelong was your only investment that was down.\n\nChannel 1: Yep.\n\nChannel 0: So that was changed for the one just under it, which was the BetaShares Australia two hundred.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yep. That was that that's what that email was in regards through. So you can see that all your other investments have done pretty good. Some of the the lower ones, like the one at 0.14, that's your defensive investments, so that's expected to not grow as much. The purpose is to kinda stabilize fluctuations.\n\nBut you\n\nChannel 1: Mhmm.\n\nChannel 0: can see that\n\nChannel 1: Thank\n\nChannel 0: the other\n\nChannel 1: god.\n\nChannel 0: investments\n\nChannel 1: Awesome. That's today.\n\nChannel 0: yeah. Yeah. So\n\nChannel 1: Thank god.\n\nChannel 0: Vanguard\n\nChannel 1: Yeah.\n\nChannel 0: fixed interest you have there. And then underneath that, you can see your kind of international equity. So we do have a pretty good diversification. You have because we don't wanna put everything in one market. So we don't want\n\nChannel 1: Yes.\n\nChannel 0: everything in The US or everything in Australia. We wanna make sure we kind of diversify things for you. So that beta\n\nChannel 1: Yes.\n\nChannel 0: shares is in Australia, and then you can see those international equities listed. So you have a bit in Europe, a bit just across across the globe as well, and a bit of Japan. And then that bottom one versus iShares S and P five hundred, that's The US. So, again,\n\nChannel 1: Yep.\n\nChannel 0: very kind of well diversified portfolio for you.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yep. Now if you press next for me there, John, you should have a Vanguard index chart, I believe. Yep. Oh, that's you.\n\nChannel 1: Thank you. Yep.\n\nChannel 0: Now\n\nChannel 1: Yep.\n\nChannel 0: is that\n\nChannel 1: I got\n\nChannel 0: can\n\nChannel 1: it.\n\nChannel 0: you yeah. Perfect. Have you ever seen something like this before?\n\nChannel 1: Yeah. When you send them through to me.\n\nChannel 0: Yeah. Perfect. Now it is just a good visual representation of what we are talking about when we are typically talking about the market. So the purpose is just to kind of show you the ups and downs of the market in regards to the different asset classes over time. So it kind of goes back to 1995, all the ups and downs.\n\nYou can see the different events that's happened through to 2025. Vanguard does publish one every year at the financial year, so we should expect the the new one to come out shortly.\n\nChannel 1: Yep.\n\nChannel 0: And it breaks down on the right hand side the different asset classes. So when we are then talking about those growth investments earlier, you it's a combination of your top four. So you have about 80% combined in this. So you have the light green line, which is, like, your US investments. You have then your dark green, which is your Australian, your yellow, which is your international, and then you have property as well.\n\nYou can obviously\n\nChannel 1: Yeah.\n\nChannel 0: see that they grow the most, but they also fluctuate in the\n\nChannel 1: Yeah.\n\nChannel 0: short term. And then\n\nChannel 1: Like\n\nChannel 0: you\n\nChannel 1: any\n\nChannel 0: have\n\nChannel 1: scam\n\nChannel 0: about\n\nChannel 1: outfit.\n\nChannel 0: exactly. Then you have about 20 to limit those fluctuations because we don't want, like you said earlier, in in too much high risk either. We have 20% in those bottom three. So you can see that they are a little bit more stable. They don't grow as much, but they don't fluctuate as much either to kinda balance\n\nChannel 1: Yeah.\n\nChannel 0: things out a little bit for you. Yep. Does that all make sense so far?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yep. Perfect. Now the next document for me, is that the Oakview services guide? Is that the one you can see?\n\nChannel 1: Yep. That's what I'm looking at. Yep.\n\nChannel 0: Yep. Perfect. Again, you probably have seen this a couple of times before. It is one of those compliance documents, but it does give you all the important information in regards to us here at Oakview. Now you might see that it is a slightly updated version to to last year, if you remember, because we've had a bit of an extension to the team, which is great, but then also a bit of update to marketing.\n\nSo I will let\n\nChannel 1: Alright.\n\nChannel 0: you\n\nChannel 1: Yep.\n\nChannel 0: kind\n\nChannel 1: Yep.\n\nChannel 0: of have a read, yeah, over this in your own time. None of the important information has changed though. But if you would like to scroll down to page 10, you will then see a photo of myself if you do wanna put a face to the voice.\n\nChannel 1: Oh, yeah.\n\nChannel 0: Yeah. And I believe the last time you spoke to my colleague, Dana, which is right next to me as well.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yeah. Now if you can press next for me.\n\nChannel 1: Because I think when I first started, I was\n\nChannel 0: Mhmm.\n\nChannel 1: actually talking to the the big man himself when I first\n\nChannel 0: Oh, Sevi.\n\nChannel 1: started\n\nChannel 0: Sevriano.\n\nChannel 1: doing this. Yeah.\n\nChannel 0: Yeah. He's he's still here.\n\nChannel 1: Are\n\nChannel 0: He's\n\nChannel 1: you still\n\nChannel 0: still\n\nChannel 1: there?\n\nChannel 0: you may have he's still here. He's still running things. Still the big man. And if you scroll up, you will you will see a photo of him as well.\n\nChannel 1: Yeah. At the front there. Yeah.\n\nChannel 0: Yeah. Yeah. Exactly.\n\nChannel 1: Yeah. Because I I think when I first started, I had to go into Oakview in Brisbane\n\nChannel 0: Okay.\n\nChannel 1: because he\n\nChannel 0: Yeah.\n\nChannel 1: was yeah. He was at Southport or something.\n\nChannel 0: Yeah. Our office is in Southport. Yeah.\n\nChannel 1: Yeah. And, yeah, it was back when this all first started, and he\n\nChannel 0: Oh, yeah.\n\nChannel 1: I yeah. Yeah. He I went with him. Yeah.\n\nChannel 0: Oh, yeah. Well,\n\nChannel 1: Yeah.\n\nChannel 0: if you ever are down in Southport and you ever wanted to come in and say, hey, in the office or do any appointments face to face, that's always an option as well if you if you ever want to if you ever down this way.\n\nChannel 1: Yeah. Well, he\n\nChannel 0: Yeah.\n\nChannel 1: he did tell me last couple of times I spoke to him. Every day,\n\nChannel 0: Yeah.\n\nChannel 1: mate, come down. I'll I'll I'll I'll take\n\nChannel 0: Exactly.\n\nChannel 1: you out for a coffee. And I'm like, that sounds great, but I don't drink coffee.\n\nChannel 0: Maybe a tea, maybe a juice.\n\nChannel 1: Yeah. Maybe\n\nChannel 0: Maybe\n\nChannel 1: you do sort\n\nChannel 0: maybe\n\nChannel 1: of. Yeah.\n\nChannel 0: Yeah. Well, the offer still stands always, so we're always open if if you do ever come down this way. So, yeah, just let us know if that's ever the case.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yeah. Perfect. Now, John, next document, is that the ongoing service agreement? Does\n\nChannel 1: Yep.\n\nChannel 0: it say that? Yeah. So, again, you would be will be kind of used to this. So this is just your ongoing service agreement. Now there is no changes whatsoever in regards to the fee structure.\n\nBecause Allison is a client as well, you guys are on that reduced rate of a 1.1 from super instead\n\nChannel 1: Yep.\n\nChannel 0: of the 1.65 to make it a little bit cheaper, which is good. So that's not increasing or changing. It's staying exactly the same, and it is not a lock in contract. So if at any point in time, you are not happy, it is not a lock in contract. But by signing this, otherwise, it allows us to service your account and investments and everything for you in the meantime.\n\nChannel 1: Yeah. As I as I say to everyone I speak to from, I hope you, as long as you're making me money, I'm happy.\n\nChannel 0: Yep. Yeah. That's correct.\n\nChannel 1: Yeah.\n\nChannel 0: And\n\nChannel 1: When\n\nChannel 0: you\n\nChannel 1: you're\n\nChannel 0: know\n\nChannel 1: not\n\nChannel 0: what?\n\nChannel 1: making me money, I'm not happy.\n\nChannel 0: No. Exactly. And, you know, if there's anything else that you need at any point in time, you know, just call us or send me an email. We're always here to, you know, just any other questions or anything else\n\nChannel 1: Yep.\n\nChannel 0: that you might need as well. Perfect.\n\nChannel 1: So is it\n\nChannel 0: Now so this one here will ask you for a little signature at the bottom, and then\n\nChannel 1: yep.\n\nChannel 0: there should be one more after that, I believe.\n\nChannel 1: Sign sign all or sign? Sign all.\n\nChannel 0: Yeah. If you sign all, because they will take you to the first one first, and then there's just one more after.\n\nChannel 1: Next.\n\nChannel 0: Now does this one say authorization to search for lost super?\n\nChannel 1: Yep.\n\nChannel 0: Yep. So what this is we like to do it every now and then just just to check. So, basically, what it is is it allows us to search with the ATO if you have any old super funds that you might not know about, that a employer may have put a contribution or two into, it just lets us search and find it. And if so, we will let you know, and then we can do, obviously, advice on trying to consolidate if that's going to be the best for you because we don't want you having multiple funds open if you don't know about it or paying for a fee. So this\n\nChannel 1: Yeah.\n\nChannel 0: basically\n\nChannel 1: Yeah.\n\nChannel 0: just lets us search if there is anything. And sometimes you'd be surprised on on what we find. So it is good just as as a backup to do every now and then.\n\nChannel 1: Yep.\n\nChannel 0: Yep. Perfect. It will also ask for a little signature and a date there, and then I think it says validate after that.\n\nChannel 1: Alright. Download that. Lighting.\n\nChannel 0: Yep. No. You're working tonight again?\n\nChannel 1: No. No. I've just finished my week.\n\nChannel 0: Oh, nice. Are you\n\nChannel 1: So\n\nChannel 0: doing\n\nChannel 1: now\n\nChannel 0: anything\n\nChannel 1: I'm on\n\nChannel 0: fun?\n\nChannel 1: well, I've got my wife had cancer, so\n\nChannel 0: Yeah.\n\nChannel 1: she's still doing treatment and stuff. So she now got to gotta go up to Townsville because they won't release it from Townsville. So\n\nChannel 0: Okay.\n\nChannel 1: we gotta drive up there every three months.\n\nChannel 0: Yeah. How long is that drive?\n\nChannel 1: Six and a half hours.\n\nChannel 0: Oh, that's pretty decent.\n\nChannel 1: But yeah. Alright.\n\nChannel 0: Yeah.\n\nChannel 1: Yep. All fine, by the way. Yep.\n\nChannel 0: Yeah. Perfect. I can see that's all come come through on my end. So thank you so much for that, John. Now like I said, if there is anything that either you or Allison need at any point in time, you have a phone number or email address.\n\nJust send us an email or give us a call if there's anything that we can help with or any other questions or anything you guys might have. Okay?\n\nChannel 1: Yep.\n\nChannel 0: Yeah.\n\nChannel 1: Sounds\n\nChannel 0: Perfect.\n\nChannel 1: great.\n\nChannel 0: Well, thank you so much for your time today, John. It was lovely speaking with you, and I hope you enjoy the rest of your afternoon.\n\nChannel 1: I will be. I'll be probably cracking a beer in about fifteen minutes. So\n\nChannel 0: Yeah. Sounds lovely.\n\nChannel 1: yeah.\n\nChannel 0: I\n\nChannel 1: Perfect.\n\nChannel 0: I can't do that, but you enjoy one for me.\n\nChannel 1: Yeah. You you've got a few more. I'll give you. Alright?\n\nChannel 0: Yeah. I've got I've got to seven tonight. Yeah.\n\nChannel 1: Are are you\n\nChannel 0: Like\n\nChannel 1: a beer drinker or a wine drinker?\n\nChannel 0: more wine drinker, to be fair.\n\nChannel 1: Red or white?\n\nChannel 0: Probably white. I think red red's a bit heavy sometimes sometimes.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: I'm I'm I'm a red wine drinker.\n\nChannel 0: yes. Yes. I\n\nChannel 1: So\n\nChannel 0: don't\n\nChannel 1: I\n\nChannel 0: mind it\n\nChannel 1: I\n\nChannel 0: sometimes.\n\nChannel 1: I I don't mind I don't mind a bit of white, but more of the red.\n\nChannel 0: Yeah. Well, you enjoy your beer and have one for me. And anything you need, just give us a call.\n\nChannel 1: I will do. Thank you\n\nChannel 0: Mhmm. No\n\nChannel 1: very much,\n\nChannel 0: worries.\n\nChannel 1: Veronica.\n\nChannel 0: No worries. Thanks, John. We'll speak soon.\n\nChannel 1: Alright. Bye.\n\nChannel 0: Alright. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":0.02866058610379696}],"sentiment":"neutral","sentiment_score":0.02866058610379696,"channel":1,"num_words":1,"start":2.72,"end":3.22},{"sentences":[{"text":"Good afternoon.","start":4.72,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.20781227201223373},{"text":"Is this John?","start":5.3599997,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.1167772834499677}],"sentiment":"neutral","sentiment_score":0.1531912788748741,"channel":0,"num_words":5,"start":4.72,"end":6.2599998},{"sentences":[{"text":"Yep.","start":6.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.08362460136413574}],"sentiment":"neutral","sentiment_score":0.08362460136413574,"channel":1,"num_words":1,"start":6.56,"end":7.06},{"sentences":[{"text":"Yeah.","start":7.68,"end":8.0,"sentiment":"neutral","sentiment_score":0.12133629620075226},{"text":"This is Franca from Arcview 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Arcview Financial to discuss his annual review and health and lifestyle. The speaker discusses various financial topics including retirement plans, health and lifestyle, and investment goals. They also emphasize the importance of investing in superannaps and the risk profile questionnaire. The agent provides financial documents and advises John to read and sign the documents. The conversation concludes with instructions for updating his account and ongoing service agreements."},"intents":{"segments":[{"text":"This is Franca from Arcview Financial. How are you? Good.","start_word":8,"end_word":17,"intents":[{"intent":"Provide information","confidence_score":0.011481124}]},{"text":"I had you booked in this afternoon to go over your annual review. Is now still a good time for you? 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One on my laptop.","start_word":1090,"end_word":1128,"intents":[{"intent":"Discuss retirement plans and retirement plans","confidence_score":0.004650855}]},{"text":"We'll even, you know, start reducing hours a little bit depending on, obviously, how you're feeling and finances and everything. Yeah.","start_word":1195,"end_word":1215,"intents":[{"intent":"Express expectation for a reduction in hours","confidence_score":1.35716e-7}]},{"text":"Well, consider I only do seven to seven. I don't really think I I do that much work. 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Can you see that?","start_word":2381,"end_word":2415,"intents":[{"intent":"Check investments","confidence_score":0.0021537347}]},{"text":"Now it is just a good visual representation of what we are talking about when we are typically talking about the market. So the purpose is just to kind of show you the ups and downs of the market in regards to the different asset classes over time.","start_word":2892,"end_word":2939,"intents":[{"intent":"Analyze market trends","confidence_score":0.11284488}]},{"text":"So when we are then talking about those growth investments earlier, you it's a combination of your top four. So you have about 80% combined in this. So you have the light green line, which is, like, your US investments. You have then your dark green, which is your Australian, your yellow, which is your international, and then you have property as well. You can obviously Yeah.","start_word":3001,"end_word":3067,"intents":[{"intent":"Manage investments","confidence_score":0.0066825165}]},{"text":"Because I think when I first started, I was Mhmm. actually talking to the the big man himself when I first Oh, Sevi. started Sevriano. doing this.","start_word":3365,"end_word":3391,"intents":[{"intent":"Identify self","confidence_score":0.0049318573}]},{"text":"And if you scroll up, you will you will see a photo of him as well. Yeah.","start_word":3417,"end_word":3433,"intents":[{"intent":"Confirm image","confidence_score":0.0029632654},{"intent":"Request photo","confidence_score":0.008999093}]},{"text":"Our office is in Southport. Yeah.","start_word":3472,"end_word":3477,"intents":[{"intent":"Identify office location","confidence_score":0.00066522876}]},{"text":"Our office is in Southport. Yeah. Yeah.","start_word":3472,"end_word":3478,"intents":[{"intent":"Provide location","confidence_score":0.07989099}]},{"text":"if you ever are down in Southport and you ever wanted to come in and say, hey, in the office or do any appointments face to face, that's always an option as well if you if you ever want to if you ever down this way. Yeah.","start_word":3506,"end_word":3552,"intents":[{"intent":"Schedule appointment","confidence_score":0.0057064025}]},{"text":"Well, the offer still stands always, so we're always open if if you do ever come down this way. So, yeah, just let us know if that's ever the case. Yep.","start_word":3612,"end_word":3642,"intents":[{"intent":"Obtain offer","confidence_score":0.00021097234},{"intent":"Clarify offer","confidence_score":0.03370052},{"intent":"Inquire about offer","confidence_score":0.020745205}]},{"text":"Now, John, next document, is that the ongoing service agreement? Does Yep.","start_word":3646,"end_word":3657,"intents":[{"intent":"Discuss service agreement","confidence_score":0.016971868}]},{"text":"And if so, we will let you know, and then we can do, obviously, advice on trying to consolidate if that's going to be the best for you because we don't want you having multiple funds open if you don't know about it or paying for a fee. So this Yeah.","start_word":4013,"end_word":4063,"intents":[{"intent":"Consolidate","confidence_score":0.034120478}]},{"text":"just lets us search if there is anything. And sometimes you'd be surprised on on what we find. So it is good just as as a backup to do every now and then. Yep.","start_word":4065,"end_word":4098,"intents":[{"intent":"Search","confidence_score":0.84763813}]},{"text":"It will also ask for a little signature and a date there, and then I think it says validate after that. Alright. Download that.","start_word":4101,"end_word":4124,"intents":[{"intent":"Validate","confidence_score":0.87128514}]},{"text":"we gotta drive up there every three months. Yeah. How long is that drive? Six and a half hours.","start_word":4184,"end_word":4202,"intents":[{"intent":"Drive","confidence_score":0.42284843}]},{"text":"So thank you so much for that, John. Now like I said, if there is anything that either you or Allison need at any point in time, you have a phone number or email address. Just send us an email or give us a call if there's anything that we can help with or any other questions or anything you guys might have. Okay? Yep. Yeah.","start_word":4231,"end_word":4296,"intents":[{"intent":"Provide assistance","confidence_score":0.16797942}]},{"text":"Just send us an email or give us a call if there's anything that we can help with or any other questions or anything you guys might have. Okay? Yep. Yeah.","start_word":4266,"end_word":4296,"intents":[{"intent":"Reach out","confidence_score":0.035162155}]}]},"sentiments":{"segments":[{"text":"Hello? Good afternoon. Is this John? Yep. Yeah. This is Franca from Arcview Financial. How are you?","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.14978556334972382},{"text":"Good. Good.","start_word":17,"end_word":18,"sentiment":"positive","sentiment_score":0.4025244116783142},{"text":"Bye.","start_word":19,"end_word":19,"sentiment":"neutral","sentiment_score":0.3242305517196655},{"text":"That's good.","start_word":20,"end_word":21,"sentiment":"positive","sentiment_score":0.4564133584499359},{"text":"I don't know what happened there. I could hear you the whole time, but it sounded like you couldn't hear me last Yeah. time. No. I couldn't hear you at all. That's all good. You can hear me fine now, though? Yeah. Yeah. I had you booked in this afternoon to go over your annual review. Is now still a good time for you? Yep. Yep. Yep.","start_word":22,"end_word":88,"sentiment":"neutral","sentiment_score":-0.006116529926657677},{"text":"Perfect.","start_word":89,"end_word":89,"sentiment":"positive","sentiment_score":0.3648555278778076},{"text":"Now, John, before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay with you. Yep. Yep. And just for security purposes, just so that I can confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address, please? Yep. John Arthur Pasco, 6 Koala Street, Thierry, and sixth of the eighth nineteen seventy. Yep.","start_word":90,"end_word":171,"sentiment":"neutral","sentiment_score":0.06491934508085251},{"text":"Beautiful. That's exactly what I have here.","start_word":172,"end_word":178,"sentiment":"positive","sentiment_score":0.4527331292629242},{"text":"And how's your day been? Been busy? No. It's not too bad. I finished nine shifts, sir. Nice. Well, Yeah. I will try not to keep you for too long, John. What I will go through with you first is just a quick kind of a fact find just to see if there is anything major that has changed in your life if we do need to make any changes to your advice. Mhmm. So just bear with me as I go through this information. Now when it comes to your personal details, I have you down here as married with no financial dependence. Is that correct? That is correct. Yep. Perfect. And if anything were to happen to you, next up, Ken, I have Allison nominated. You still happy Yep. with that? Yep. Yep. Beautiful. Occupation wise, has any of that changed? Or are you still truck driving? Yeah. Still talk to him. Yep.","start_word":179,"end_word":333,"sentiment":"neutral","sentiment_score":0.04817456559788797},{"text":"Perfect.","start_word":334,"end_word":334,"sentiment":"positive","sentiment_score":0.5596558451652527},{"text":"Still with the same employer as well? Like, nothing's Yeah. changed Wagner. in the last twelve months? Yep. Yeah.","start_word":335,"end_word":353,"sentiment":"neutral","sentiment_score":0.05288560688495636},{"text":"Perfect.","start_word":354,"end_word":354,"sentiment":"positive","sentiment_score":0.3336607813835144},{"text":"Now I have income here at around 90,000. Is that correct, or has that changed? I'm not really sure. I don't have I think it's still the same. Yeah. Still roughly Because I the haven't same? had Okay. any pay rises or Okay. Yep. And this is only from last year when you did your annual review. So No. if it's Yeah. that should be pretty much the same. Now I have here as well that your employer pays, like, the standard 12% contributions going into super. Like, there's no special agreements or anything like that. Yeah. Not not not Not professional perfect. about that. No. And when it comes to assets and liabilities, I have here that you have an investment property. You still have that one? Yeah. Yeah. Still got the Yeah. one in town. So yep. Yeah. And I have it valued at about 450,000. Does that sound about right? I think I think it's a bit there. I think it's about $6.50 or something. Oh, nice. I'll update that. And I have about 260,000 owing on the mortgage. I'm thinking you might wanna put a $100 on top of that, I think. Okay. Did you guys Yeah. We refinance? refinance. Yeah. Yep. Move to Alright. a different bank and stuff like that. So yeah. Yep. K. Perfect. So about $3.60. Motor vehicle at about 45,000. You still got that one? Yeah. Yep. And you don't have anything owing on that one? No. No. That's all No. paid out. Beautiful. And I also have a credit card of about 30,000. No. No credit card. Oh, perfect. Any other new assets in the last twelve months, John, that we haven't gone over? No. I don't think Nope. so. Alright. Perfect. And when it comes to health and lifestyle, I have you down here as a nonsmoker. That's still the case? Yep. Yep.","start_word":355,"end_word":668,"sentiment":"neutral","sentiment_score":0.01987270033283598},{"text":"Perfect.","start_word":669,"end_word":669,"sentiment":"positive","sentiment_score":0.5924950838088989},{"text":"And have you had any changes to your health in the last twelve months? Any injuries or illnesses or anything? Illnesses or anything? Not about an hour. No. That's good. Estate planning wise, do you have a will in place? Yeah. Yeah. Okay.","start_word":670,"end_word":712,"sentiment":"neutral","sentiment_score":0.08034514635801315},{"text":"Perfect.","start_word":713,"end_word":713,"sentiment":"positive","sentiment_score":0.33597442507743835},{"text":"And do you know if part of the will, you made a nomination for power of attorney as well? Do you know? Yeah. Yeah. The wasp Yeah. It's the okay. all that. Yeah. Yeah. Okay.","start_word":714,"end_word":748,"sentiment":"neutral","sentiment_score":0.1027718037366867},{"text":"Beautiful.","start_word":749,"end_word":749,"sentiment":"positive","sentiment_score":0.6183006763458252},{"text":"And I have here that for your superannuation, so in the event that something were to happen to you, that you would like all of it to go to Allison. Is that still the case as well? Yep. That's correct. Yep. Yep. Yeah.","start_word":750,"end_word":792,"sentiment":"neutral","sentiment_score":0.26797807216644287},{"text":"Perfect. And because she is your spouse, it will go tax free to her if something were to happen. So that's good.","start_word":793,"end_word":814,"sentiment":"positive","sentiment_score":0.4595241248607635},{"text":"Oh, tax rate is even better. Yeah. Now when I it think comes I'll to give gold enough money to the tax money. yes. They do make it hard because if there's, like, adult children or or something there, there are tax consequences. But a spouse, it's completely tax free. Because they changed all the rules and making it difficult. They Can't yeah. I can't With buy another investment. I was looking to buy an investment property, but now they changed the negative with a budget. gearing laws. Yes. Yeah.","start_word":815,"end_word":904,"sentiment":"neutral","sentiment_score":-0.1314925253391266},{"text":"It it is screwing Yeah. A lot us of people are now rethinking a lot of it all with the new budget proposals and everything like that.","start_word":905,"end_word":931,"sentiment":"negative","sentiment_score":-0.40104421973228455},{"text":"So yeah. over. And Yeah. capital gains tax and yeah. There's there's a lot up in the air at the moment. Yeah.","start_word":932,"end_word":953,"sentiment":"neutral","sentiment_score":-0.2127726674079895},{"text":"It's getting a bit ridiculous.","start_word":954,"end_word":958,"sentiment":"negative","sentiment_score":-0.4910522997379303},{"text":"Yeah. Always changing too. Now in the next couple of years, do you have anything that you or you guys are working towards financially at all or anything else you might need assistance with? We'll probably just buy a house at some stage, the other one. Yep. Yep. We were Okay. looking at it, but, yeah, we're just waiting to see Say what what happens happened. with everything? Yeah. Yeah. Because, hopefully, you know, when the new when the election comes around, that may all change again. So Mhmm. Yeah. And that's what a lot of people doing, to be fair. It's like, we're waiting for things to see what happens and then if things will change or not. So, yeah, a lot of yeah. people are in the same boat. And I guess when it comes to your superannuation as well, do you have any idea of when you would like to retire and start drawing an income from your super at all there, John? One on my laptop. Well, you technically, if you decide to stop working, you can access everything at 60. Okay. 60. Yep. Yeah? Do you think you'd wanna stop working at 60? Probably not. I'll prob I'll probably end up working until I'm 65 or something. Yeah. And some Unless people I unless do. I went low, though. That's right. Hopefully, you're doing. Yeah. But most people are the same. We'll even, you know, start reducing hours a little bit depending on, obviously, how you're feeling and finances and everything. Yeah. Well, consider I only do seven to seven. I don't really think I I do that much work. Yeah. Yeah. That's a that's a pretty is that a pretty unusual roster? Because I haven't really come across the seven on seven off too often. Yeah. It's in mining. Yeah. Because, yeah, a lot of them the swings that I often see is, like, two weeks on, one week off, or three weeks on, one week off, or two two, or four one. The seven seven Yeah. is a little bit more unusual. At least you get, like, a yes. Obviously, the seven weeks on, I imagine, will be quite intense, but then you do get seven weeks off, which will you could do a lot with. Yeah. It's all seven days and seven days. Seven Seven days because on. I had that makes because I have here from last Yeah. seven weeks, and I was like, that is pretty crazy. Yeah. Seven No. No. days. I used That to I used that to makes do more a five sense. and one, Yeah. which was five weeks on and one week off. And then now when I come back to Queensland, I got a they call it an even time roster. Yes. They Yeah. work seven days and get seven off, so I only work six months of the year. Yeah. No. Yeah. No. We do have a lot of clients with seven days because, yeah, it Yeah. said seven weeks, and I was like, wow. I've never seen someone work seven weeks straight. So I was like, that must be pretty intense. Seven days makes more sense. Makes Yeah. God. more If sense. I if I was working seven weeks on and seven weeks off, I'd be doing something else in the seven weeks off. I'd be Yeah. I'd be retiring at 55. You know? Cruise around the world. Who knows? Yeah. Unbelievable.","start_word":959,"end_word":1538,"sentiment":"neutral","sentiment_score":0.006628295974324233},{"text":"Perfect. Now that makes sense.","start_word":1539,"end_word":1543,"sentiment":"positive","sentiment_score":0.45045575499534607},{"text":"Now, John, when it comes through how your money is invested in your superannuation account Yep. as well, Now I know we've kinda went through that risk profile questionnaire with your last annual review as well, and you were pretty consistent with how you are feeling in regards to fluctuations and and everything when it comes to superannuation. Is that all kind of the same, or do you think anything has changed for you with, I guess, your goals with super? It's all kind No. of the same. Yeah. It's all still the Yep. same. Yep.","start_word":1544,"end_word":1639,"sentiment":"neutral","sentiment_score":0.05204074829816818},{"text":"Perfect.","start_word":1640,"end_word":1640,"sentiment":"positive","sentiment_score":0.40995359420776367},{"text":"May may I think I think we went medium range. Yes. So you are kind of somewhere in the middle of the scale where, like, you're still focusing on growth. So in a growth Yeah. portfolio, you are still focusing on growth while you still have a bit of time, obviously, until Yeah. you are planning on retiring. Yeah. You will also short term see a bit of fluctuations depending on what is going on in the market, and that's just natural with a a growth portfolio. You are not in a aggressive or high growth, though, so you are kind of somewhere in the middle. No. So it's kind of time frame wise as well. So we wanna make sure that, yes, because you can see fluctuations in the short term, but we wanna make sure you have enough time in the market to to kind of wait for those fluctuations to come back around. And we Yep. typically would like to see about six years until retirement in a growth portfolio. And if you are kind of aiming around 65 or so a little bit earlier, then you still have, you know, plenty of time for those fluctuations for the time being anyway. Yes.","start_word":1641,"end_word":1846,"sentiment":"neutral","sentiment_score":0.06884281261308679},{"text":"So you're still happy with, like, a a growth portfolio the way things are?","start_word":1847,"end_word":1860,"sentiment":"positive","sentiment_score":0.4709769785404206},{"text":"Yes. Yeah.","start_word":1861,"end_word":1862,"sentiment":"neutral","sentiment_score":0.2666715681552887},{"text":"Okay. Beautiful.","start_word":1863,"end_word":1864,"sentiment":"positive","sentiment_score":0.47390931844711304},{"text":"Now, John, do you have access to your emails at the moment? Yes. I did. Yeah. Okay. So I have just sent you an email with some documents to go through that with you quickly If you could access that for me. Is that Yes. you? The Yeah. the romica? Yep. Yep. That's With an a interesting k. way to spell Fernica. Wow. It's a Swedish spelling. Oh, right. Yeah. So if you hear a bit of an accent, that's why. Yeah. I could hear it, but I couldn't pick up on what the accent was. But now I get it. Yeah. Most people are the same. They're like, oh, I I can hear twangs, especially with certain words, but Yeah. most people are like, I have no idea where it's from. Well, I have been here in Australia for fourteen years now, so time goes pretty fast. And you still haven't lost the accent. No. No. And I'm married to an Australian. Oh my god. Yeah. Do do you speak a strange slang with your accent and they come there okay? I think at least a bit, but Yeah. not too much. I think if if you speak through a couple of my colleagues, they probably have a a little bit of a stronger twang and a Yeah. little bit more slang that that comes in than me. Alright. Yep. Yep. Now did you get that email okay there, John? Yep. Yep. I got that. Yep. Alright.","start_word":1865,"end_word":2112,"sentiment":"neutral","sentiment_score":-0.030422330067883575},{"text":"Perfect.","start_word":2113,"end_word":2113,"sentiment":"positive","sentiment_score":0.4793132543563843},{"text":"Sorry. We have recently trained software, so it might look a little bit different to what you have been used to before. It's kind of the same though where it will ask you to click a link. It should say sign now. Yep. Yeah. It It's will signed document. Yep. yes. Now it will allow you to open up and look at everything first before it Alright. prompts you to sign, though. Alright. So I can just click on that. Yes. If you can click on that, then you should have a document where it says super summary, superannuation summary. Summary and superannuation. Yes. So you have your superannuation with Netwealth, and you do have in your super at the moment 251,890 Yeah. dollars. Yep. Yep. Now and you don't have any insurances inside or outside super otherwise? No. Nothing at No. all. No. Now if you can press next for me, you should have a document that shows asset performance detail. Yep. Yep. So this one here might look a little bit messy because it does go through and show you all the individual investments, how they have performed, and what has happened over the last twelve months. Now I kind of touched on this briefly earlier, but, obviously, the last twelve months, which I'm sure you've read on the news or seen on the news have been, obviously, a little bit more turbulent, obviously, Yep. with everything going on in The US with Trump and tariffs and everything, and, obviously, more recently with the war as well. We have seen a bit of that fluctuation.","start_word":2114,"end_word":2380,"sentiment":"neutral","sentiment_score":0.007301643909363264},{"text":"Now most of your investments have still done pretty good.","start_word":2381,"end_word":2390,"sentiment":"positive","sentiment_score":0.5183351635932922},{"text":"So if you look on the second column to the right, if you can see it, where it says return percentage. Can you see that? Hang on a second. On the right. Return to that. Yep. Yep. Yes. So all these numbers listed here are the returns on the investment over the last twelve months for So each of your investments. if so if it doesn't have a minus, that means it's good? Correct. So if Alright. so there's a there's only one that was underperforming. Now we have already changed that for you because it Yep. was underperforming. So I'm not sure if you remember seeing an email back in March, mid March, from us Yep. in regards to an investment change. It wasn't Yep. Yep. anything you had to sign. Okay. Yep. Yep.","start_word":2391,"end_word":2525,"sentiment":"neutral","sentiment_score":0.008998263627290726},{"text":"Perfect.","start_word":2526,"end_word":2526,"sentiment":"positive","sentiment_score":0.3908833861351013},{"text":"Good. So, basically, what that was is because, obviously, with the investments, we we are very proactive. We're doing a lot of research and making sure we always have you in the best options. And if we foresee one being down and not really being the best option for you moving forward, then we wanna look at, you know, making those changes. So the investment committee did a lot of research on the investment, and as you can see here, Bennelong was your only investment that was down. Yep. So that was changed for the one just under it, which was the BetaShares Australia two hundred. Yep. Yep. Yep. That was that that's what that email was in regards through.","start_word":2527,"end_word":2646,"sentiment":"neutral","sentiment_score":0.03525780513882637},{"text":"So you can see that all your other investments have done pretty good.","start_word":2647,"end_word":2659,"sentiment":"positive","sentiment_score":0.45453959703445435},{"text":"Some of the the lower ones, like the one at 0.14, that's your defensive investments, so that's expected to not grow as much. The purpose is to kinda stabilize fluctuations. But you Mhmm. can see that Thank the other god.","start_word":2660,"end_word":2699,"sentiment":"neutral","sentiment_score":-0.05063563957810402},{"text":"investments Awesome. That's today.","start_word":2700,"end_word":2703,"sentiment":"positive","sentiment_score":0.5190876722335815},{"text":"yeah. Yeah.","start_word":2704,"end_word":2705,"sentiment":"neutral","sentiment_score":0.2290671020746231},{"text":"So Thank god.","start_word":2706,"end_word":2708,"sentiment":"positive","sentiment_score":0.37761014699935913},{"text":"Vanguard Yeah. fixed interest you have there. And then underneath that, you can see your kind of international equity.","start_word":2709,"end_word":2727,"sentiment":"neutral","sentiment_score":0.15433889627456665},{"text":"So we do have a pretty good diversification.","start_word":2728,"end_word":2735,"sentiment":"positive","sentiment_score":0.3938802480697632},{"text":"You have because we don't wanna put everything in one market. So we don't want Yes. everything in The US or everything in Australia. We wanna make sure we kind of diversify things for you. So that beta Yes. shares is in Australia, and then you can see those international equities listed. So you have a bit in Europe, a bit just across across the globe as well, and a bit of Japan. And then that bottom one versus iShares S and P five hundred, that's The US. So, again, Yep.","start_word":2736,"end_word":2826,"sentiment":"neutral","sentiment_score":0.1402503252029419},{"text":"very kind of well diversified portfolio for you.","start_word":2827,"end_word":2834,"sentiment":"positive","sentiment_score":0.5112125277519226},{"text":"Yep. Yep. Yep. Now if you press next for me there, John, you should have a Vanguard index chart, I believe. Yep. Oh, that's you.","start_word":2835,"end_word":2859,"sentiment":"neutral","sentiment_score":0.08371172845363617},{"text":"Thank you.","start_word":2860,"end_word":2861,"sentiment":"positive","sentiment_score":0.3605736494064331},{"text":"Yep. Now Yep. is that I got can it. you yeah. Perfect. Have you ever seen something like this before? Yeah. When you send them through to me. Yeah. Perfect. Now it is just a good visual representation of what we are talking about when we are typically talking about the market. So the purpose is just to kind of show you the ups and downs of the market in regards to the different asset classes over time. So it kind of goes back to 1995, all the ups and downs. You can see the different events that's happened through to 2025. Vanguard does publish one every year at the financial year, so we should expect the the new one to come out shortly. Yep. And it breaks down on the right hand side the different asset classes. So when we are then talking about those growth investments earlier, you it's a combination of your top four. So you have about 80% combined in this. So you have the light green line, which is, like, your US investments. You have then your dark green, which is your Australian, your yellow, which is your international, and then you have property as well. You can obviously Yeah. see that they grow the most, but they also fluctuate in the Yeah. short term. And then Like you any have scam about outfit. exactly. Then you have about 20 to limit those fluctuations because we don't want, like you said earlier, in in too much high risk either. We have 20% in those bottom three. So you can see that they are a little bit more stable. They don't grow as much, but they don't fluctuate as much either to kinda balance Yeah. things out a little bit for you. Yep. Does that all make sense so far? Yep. Yep. Yep.","start_word":2862,"end_word":3168,"sentiment":"neutral","sentiment_score":0.0678143344018669},{"text":"Perfect.","start_word":3169,"end_word":3169,"sentiment":"positive","sentiment_score":0.47210416197776794},{"text":"Now the next document for me, is that the Oakview services guide? Is that the one you can see? Yep. That's what I'm looking at. Yep. Yep. Perfect. Again, you probably have seen this a couple of times before. It is one of those compliance documents, but it does give you all the important information in regards to us here at Oakview. Now you might see that it is a slightly updated version to to last year, if you remember, because we've had a bit of an extension to the team, which is great, but then also a bit of update to marketing. So I will let Alright. you Yep. kind Yep. of have a read, yeah, over this in your own time. None of the important information has changed though. But if you would like to scroll down to page 10, you will then see a photo of myself if you do wanna put a face to the voice. Oh, yeah. Yeah. And I believe the last time you spoke to my colleague, Dana, which is right next to me as well. Yep. Yep. Yeah. Now if you can press next for me. Because I think when I first started, I was Mhmm. actually talking to the the big man himself when I first Oh, Sevi. started Sevriano. doing this. Yeah. Yeah. He's he's still here. Are He's you still still there? you may have he's still here. He's still running things. Still the big man. And if you scroll up, you will you will see a photo of him as well. Yeah. At the front there. Yeah. Yeah. Yeah. Exactly. Yeah. Because I I think when I first started, I had to go into Oakview in Brisbane Okay. because he Yeah. was yeah. He was at Southport or something. Yeah. Our office is in Southport. Yeah. Yeah. And, yeah, it was back when this all first started, and he Oh, yeah. I yeah. Yeah. He I went with him. Yeah. Oh, yeah. Well, Yeah. if you ever are down in Southport and you ever wanted to come in and say, hey, in the office or do any appointments face to face, that's always an option as well if you if you ever want to if you ever down this way. Yeah. Well, he Yeah. he did tell me last couple of times I spoke to him. Every day, Yeah. mate, come down. I'll I'll I'll I'll take Exactly. you out for a coffee. And I'm like, that sounds great, but I don't drink coffee. Maybe a tea, maybe a juice. Yeah. Maybe Maybe you do sort maybe of. Yeah. Yeah. Well, the offer still stands always, so we're always open if if you do ever come down this way. So, yeah, just let us know if that's ever the case. Yep. Yep.","start_word":3170,"end_word":3643,"sentiment":"neutral","sentiment_score":0.0759519944399721},{"text":"Yeah. Perfect.","start_word":3644,"end_word":3645,"sentiment":"positive","sentiment_score":0.4339647889137268},{"text":"Now, John, next document, is that the ongoing service agreement? Does Yep. it say that? Yeah. So, again, you would be will be kind of used to this. So this is just your ongoing service agreement. Now there is no changes whatsoever in regards to the fee structure. Because Allison is a client as well, you guys are on that reduced rate of a 1.1 from super instead Yep.","start_word":3646,"end_word":3714,"sentiment":"neutral","sentiment_score":0.11655781061752984},{"text":"of the 1.65 to make it a little bit cheaper, which is good.","start_word":3715,"end_word":3727,"sentiment":"positive","sentiment_score":0.409456729888916},{"text":"So that's not increasing or changing. It's staying exactly the same, and it is not a lock in contract. So if at any point in time, you are not happy, it is not a lock in contract. But by signing this, otherwise, it allows us to service your account and investments and everything for you in the meantime.","start_word":3728,"end_word":3785,"sentiment":"neutral","sentiment_score":0.1739359200000763},{"text":"Yeah. As I as I say to everyone I speak to from, I hope you, as long as you're making me money, I'm happy.","start_word":3786,"end_word":3809,"sentiment":"positive","sentiment_score":0.4375628829002381},{"text":"Yep. Yeah. That's correct. Yeah. And When you you're know not what?","start_word":3810,"end_word":3821,"sentiment":"neutral","sentiment_score":-0.06999252736568451},{"text":"making me money, I'm not happy.","start_word":3822,"end_word":3827,"sentiment":"negative","sentiment_score":-0.3737470805644989},{"text":"No. Exactly. And, you know, if there's anything else that you need at any point in time, you know, just call us or send me an email. We're always here to, you know, just any other questions or anything else Yep. that you might need as well.","start_word":3828,"end_word":3874,"sentiment":"neutral","sentiment_score":0.17415279150009155},{"text":"Perfect.","start_word":3875,"end_word":3875,"sentiment":"positive","sentiment_score":0.5115489959716797},{"text":"So is it Now so this one here will ask you for a little signature at the bottom, and then yep. there should be one more after that, I believe. Sign sign all or sign? Sign all. Yeah. If you sign all, because they will take you to the first one first, and then there's just one more after. Next. Now does this one say authorization to search for lost super? Yep. Yep. So what this is we like to do it every now and then just just to check. So, basically, what it is is it allows us to search with the ATO if you have any old super funds that you might not know about, that a employer may have put a contribution or two into, it just lets us search and find it. And if so, we will let you know, and then we can do, obviously, advice on trying to consolidate if that's going to be the best for you because we don't want you having multiple funds open if you don't know about it or paying for a fee. So this Yeah. basically Yeah. just lets us search if there is anything. And sometimes you'd be surprised on on what we find. So it is good just as as a backup to do every now and then. Yep. Yep.","start_word":3876,"end_word":4099,"sentiment":"neutral","sentiment_score":0.08928901462682656},{"text":"Perfect.","start_word":4100,"end_word":4100,"sentiment":"positive","sentiment_score":0.4821721315383911},{"text":"It will also ask for a little signature and a date there, and then I think it says validate after that. Alright. Download that. Lighting. Yep. No. You're working tonight again? No. No. I've just finished my week. Oh, nice. Are you So doing now anything I'm on fun? well, I've got my wife had cancer, so Yeah. she's still doing treatment and stuff. So she now got to gotta go up to Townsville because they won't release it from Townsville. So Okay. we gotta drive up there every three months. Yeah. How long is that drive? Six and a half hours. Oh, that's pretty decent. But yeah. Alright. Yeah. Yep. All fine, by the way. Yep. Yeah.","start_word":4101,"end_word":4218,"sentiment":"neutral","sentiment_score":0.04023056849837303},{"text":"Perfect. I can see that's all come come through on my end. So thank you so much for that, John.","start_word":4219,"end_word":4238,"sentiment":"positive","sentiment_score":0.4549035429954529},{"text":"Now like I said, if there is anything that either you or Allison need at any point in time, you have a phone number or email address. Just send us an email or give us a call if there's anything that we can help with or any other questions or anything you guys might have. Okay? Yep. Yeah.","start_word":4239,"end_word":4296,"sentiment":"neutral","sentiment_score":0.21667249500751495},{"text":"Sounds Perfect. great. Well, thank you so much for your time today, John. It was lovely speaking with you, and I hope you enjoy the rest of your afternoon.","start_word":4297,"end_word":4325,"sentiment":"positive","sentiment_score":0.6739023327827454},{"text":"I will be. I'll be probably cracking a beer in about fifteen minutes. So Yeah. Sounds lovely. yeah. I Perfect. I can't do that, but you enjoy one for me. Yeah. You you've got a few more. I'll give you. Alright? Yeah. I've got I've got to seven tonight. Yeah. Are are you Like a beer drinker or a wine drinker? more wine drinker, to be fair. Red or white? Probably white. I think red red's a bit heavy sometimes sometimes. Yeah. So I'm I'm I'm a red wine drinker. yes. Yes. I So don't I mind it I sometimes. I I don't mind I don't mind a bit of white, but more of the red. Yeah.","start_word":4326,"end_word":4442,"sentiment":"neutral","sentiment_score":0.06317170136249982},{"text":"Well, you enjoy your beer and have one for me. And anything you need, just give us a call. I will do. Thank you Mhmm.","start_word":4443,"end_word":4467,"sentiment":"positive","sentiment_score":0.5024433135986328},{"text":"No very much, worries. Veronica. No worries.","start_word":4468,"end_word":4474,"sentiment":"neutral","sentiment_score":0.017479276284575462},{"text":"Thanks, John. We'll speak soon.","start_word":4475,"end_word":4479,"sentiment":"positive","sentiment_score":0.4414829909801483},{"text":"Alright. Bye. Alright. Bye.","start_word":4480,"end_word":4483,"sentiment":"neutral","sentiment_score":0.22092168033123016}],"average":{"sentiment":"neutral","sentiment_score":0.0634303923889724}}}}