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This is Sarah Total accounts. How may I help you today?\n\nChannel 1: Yes. This is Amanda from Aussie Broadband. How are you today?\n\nChannel 0: I'm good. Thank you for asking. How about yourself, Amanda?\n\nChannel 1: Not too bad. Not too bad. I'm just ringing to let you know that your account is actually scheduled for restriction this afternoon at 5PM due to nonpayment.\n\nChannel 0: Oh, I'm so sorry to hear about that, but I believe we got your email notification yesterday. And I would\n\nChannel 1: Mhmm.\n\nChannel 0: love to let you know that this matter is further review to our back end accounts team.\n\nChannel 1: K. No worries. Thank you for letting me know.\n\nChannel 0: Thank you so much,\n\nChannel 1: But,\n\nChannel 0: Amanda. Have a\n\nChannel 1: yeah,\n\nChannel 0: good one.\n\nChannel 1: just be aware that that it will be suspended\n\nChannel 0: I\n\nChannel 1: today so all your services will stop working.\n\nChannel 0: I understand.\n\nChannel 1: Okay. 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one.","start":53.574997,"end":54.454998,"sentiment":"positive","sentiment_score":0.4338979721069336},{"text":"Bye bye.","start":54.454998,"end":55.195,"sentiment":"neutral","sentiment_score":0.11573167890310287}],"sentiment":"positive","sentiment_score":0.3517474066466093,"channel":0,"num_words":8,"start":53.175,"end":55.195}]},"summary":{"result":"success","short":"The Aussie Broadband representative, Sarah Total, calls Amanda to inform her that her account is scheduled for restriction due to non-payment. Sarah reassures Amanda that her services will be suspended and that the matter is further reviewed by the back-end accounts team. Amanda thanks Sarah and the call ends."},"intents":{"segments":[{"text":"I'm just ringing to let you know that your account is actually scheduled for restriction this afternoon at 5PM due to nonpayment.","start_word":39,"end_word":60,"intents":[{"intent":"Update account status","confidence_score":0.006291093},{"intent":"Inform about account status","confidence_score":0.037233863}]},{"text":"love to let you know that this matter is further review to our back end accounts team. K. No worries.","start_word":82,"end_word":101,"intents":[{"intent":"Request further review","confidence_score":0.28577432}]},{"text":"just be aware that that it will be suspended I today so all your services will stop working. I understand. Okay.","start_word":119,"end_word":139,"intents":[{"intent":"Inform about suspension","confidence_score":0.050493814}]}]},"sentiments":{"segments":[{"text":"Hi. This is Sarah Total accounts. How may I help you today? Yes. This is Amanda from Aussie Broadband. How are you today?","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.13502125442028046},{"text":"I'm good. Thank you for asking.","start_word":23,"end_word":28,"sentiment":"positive","sentiment_score":0.5297481417655945},{"text":"How about yourself, Amanda? Not too bad. Not too bad. I'm just ringing to let you know that your account is actually scheduled for restriction this afternoon at 5PM due to nonpayment. Oh, I'm so sorry to hear about that, but I believe we got your email notification yesterday. And I would Mhmm. love to let you know that this matter is further review to our back end accounts team. K. No worries. Thank you for letting me know. Thank you so much, But, Amanda. Have a yeah, good one. just be aware that that it will be suspended I today so all your services will stop working. I understand. Okay. No problem. Thank Thank you. you. Thank you Bye.","start_word":29,"end_word":148,"sentiment":"neutral","sentiment_score":-0.035123247653245926},{"text":"so much. Have a good one.","start_word":149,"end_word":154,"sentiment":"positive","sentiment_score":0.4264839291572571},{"text":"Bye bye.","start_word":155,"end_word":156,"sentiment":"neutral","sentiment_score":0.12863652408123016}],"average":{"sentiment":"neutral","sentiment_score":0.0395080136581206}}}}