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Newell Comstock. SIP trunk troubleshooting. Hey, Con. I'm good. How are you?\n\nI saw you're no. No. I just saw the email pop through. I'm just at a Mackers Drive through to get some food. I'll be back in the home office not long, like, you know, ten, fifteen minutes or so, and then I can jump in and help.\n\nBut more than likely, what I'm thinking is that you probably tried too many attempts to register the SIP trunk, and we'll probably banned you from an IP perspective. So what you wanna check is what you wanna check is also adding the IP to the white list. So there's a couple of ways to do that. You can just do the plus button when it registers. But if you haven't registered, you might wanna check the IP address to see if it's banned.\n\nWhat that will do is automatically unban it if it's been blocked. Not blocked. Okay. Then And you've added to the white list. Thank you.\n\nYep. Yep. Alright. Righto. Okay.\n\nSo okay. Well, if that's the case, then, yeah, things are missed somewhere. So let me get back home, and I'll give you a call in about twenty minutes or so. Alright. Cool.\n\nSpeak then. Alright. Ciao. Bye. Yeah.\n\nBye.","paragraphs":[{"sentences":[{"text":"Sean Newell Comstock.","start":6.56,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.008513897036512693},{"text":"SIP trunk troubleshooting.","start":7.9199996,"end":9.059999,"sentiment":"neutral","sentiment_score":0.005451408214867115},{"text":"Hey, Con.","start":26.5,"end":27.220001,"sentiment":"neutral","sentiment_score":0.32081350684165955},{"text":"I'm good.","start":27.220001,"end":27.62,"sentiment":"positive","sentiment_score":0.4571361839771271},{"text":"How are you?","start":27.62,"end":28.44,"sentiment":"neutral","sentiment_score":0.32432685295740765}],"sentiment":"neutral","sentiment_score":0.19775198894337967,"num_words":13,"start":6.56,"end":28.44},{"sentences":[{"text":"I saw you're no.","start":31.060001,"end":32.74,"sentiment":"neutral","sentiment_score":0.25553030893206596},{"text":"No.","start":32.74,"end":32.9,"sentiment":"neutral","sentiment_score":-0.17160752415657043},{"text":"I just saw the email pop 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Good day, mate. How are you? Yeah. Not too bad. Not too bad. Thanks for getting back to me so quick, mate. Yeah. It's alright, man. Okay. That sounds that sounds about right. Mhmm. Yep. Yeah. So I checked it, and it said not blocked, and I've also registered it as well. Yeah. So so I've I added it to the IP address list. No, man. No dramas. Speak to you. Thank you. 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Good day, mate.\n\nHow are you? Yeah. Not too bad. Not too bad. Thanks for getting back to me so quick, mate.\n\nYeah. It's alright, man. Okay. That sounds that sounds about right. Mhmm.\n\nYep. Yeah. So I checked it, and it said not blocked, and I've also registered it as well. Yeah. So so I've I added it to the IP address list.\n\nNo, man. No dramas. Speak to you. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.03851635754108429},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.66,"sentiment":"neutral","sentiment_score":0.027367627946659923},{"text":"Thanks.","start":16.015,"end":16.515,"sentiment":"positive","sentiment_score":0.3793570399284363},{"text":"Please stay on the line.","start":16.735,"end":18.115,"sentiment":"neutral","sentiment_score":0.25809060633182523},{"text":"Good day, mate.","start":24.494999,"end":25.055,"sentiment":"positive","sentiment_score":0.4840966761112213}],"sentiment":"neutral","sentiment_score":0.13840378863880268,"num_words":26,"start":0.16,"end":25.055},{"sentences":[{"text":"How are you?","start":25.055,"end":25.74,"sentiment":"neutral","sentiment_score":0.3191069960594177},{"text":"Yeah.","start":28.7,"end":29.02,"sentiment":"neutral","sentiment_score":0.18581628799438477},{"text":"Not too bad.","start":29.02,"end":29.66,"sentiment":"neutral","sentiment_score":0.18425877640644708},{"text":"Not too bad.","start":29.66,"end":30.38,"sentiment":"neutral","sentiment_score":0.2423161913951238},{"text":"Thanks for getting back to me so quick, mate.","start":30.38,"end":32.4,"sentiment":"positive","sentiment_score":0.40071162581443787}],"sentiment":"neutral","sentiment_score":0.3173298322056469,"num_words":19,"start":25.055,"end":32.4},{"sentences":[{"text":"Yeah.","start":43.395,"end":43.555,"sentiment":"neutral","sentiment_score":-0.014478128403425217},{"text":"It's alright, man.","start":43.555,"end":44.454998,"sentiment":"neutral","sentiment_score":-0.04868351357678572},{"text":"Okay.","start":53.155,"end":53.655,"sentiment":"neutral","sentiment_score":-0.06454429775476456},{"text":"That sounds that sounds about right.","start":53.714996,"end":55.62,"sentiment":"neutral","sentiment_score":-0.03483282991995414},{"text":"Mhmm.","start":62.5,"end":63.0,"sentiment":"neutral","sentiment_score":-0.01719638705253601}],"sentiment":"neutral","sentiment_score":-0.03760552778840065,"num_words":12,"start":43.395,"end":63.0},{"sentences":[{"text":"Yep.","start":65.299995,"end":65.799995,"sentiment":"neutral","sentiment_score":-0.005535759963095188},{"text":"Yeah.","start":75.255,"end":75.655,"sentiment":"neutral","sentiment_score":-0.01371350046247244},{"text":"So I checked it, and it said not blocked, and I've also registered it as well.","start":75.655,"end":80.875,"sentiment":"neutral","sentiment_score":-0.021428838022984564},{"text":"Yeah.","start":83.335,"end":83.835,"sentiment":"neutral","sentiment_score":0.030396047979593277},{"text":"So so I've I added it to the IP address list.","start":83.990005,"end":86.89001,"sentiment":"neutral","sentiment_score":0.022593150254000317}],"sentiment":"neutral","sentiment_score":-0.002772998933990796,"num_words":30,"start":65.299995,"end":86.89001},{"sentences":[{"text":"No, man.","start":100.50894,"end":100.908936,"sentiment":"neutral","sentiment_score":-0.11193063110113144},{"text":"No dramas.","start":100.908936,"end":101.56894,"sentiment":"neutral","sentiment_score":-0.14570841938257217},{"text":"Speak to you.","start":101.70894,"end":102.52894,"sentiment":"neutral","sentiment_score":-0.03132634609937668},{"text":"Thank you.","start":103.30894,"end":103.78894,"sentiment":"neutral","sentiment_score":0.29931651055812836},{"text":"Bye.","start":103.78894,"end":104.28894,"sentiment":"neutral","sentiment_score":0.1418529748916626}],"sentiment":"neutral","sentiment_score":0.013122885674238204,"num_words":10,"start":100.50894,"end":104.28894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Sean Newell Comstock. SIP trunk troubleshooting.\n\nChannel 1: Thanks. Please stay on the line. Good day, mate. How are you?\n\nChannel 0: Hey, Con. I'm good. How are you?\n\nChannel 1: Yeah. Not too bad. Not too bad. Thanks for getting back\n\nChannel 0: I\n\nChannel 1: to me\n\nChannel 0: saw\n\nChannel 1: so\n\nChannel 0: you're\n\nChannel 1: quick, mate.\n\nChannel 0: no. No. I just saw the email pop through. I'm just at a Mackers Drive through to get some food. I'll be back in the home office not long, like, you know, ten, fifteen minutes or so, and then I can\n\nChannel 1: Yeah.\n\nChannel 0: jump\n\nChannel 1: It's alright,\n\nChannel 0: in and\n\nChannel 1: man.\n\nChannel 0: help. But more than likely, what I'm thinking is that you probably tried too many attempts to register the SIP trunk, and we'll probably banned you from an IP perspective.\n\nChannel 1: Okay. That sounds\n\nChannel 0: So what\n\nChannel 1: that\n\nChannel 0: you\n\nChannel 1: sounds\n\nChannel 0: wanna\n\nChannel 1: about\n\nChannel 0: check\n\nChannel 1: right.\n\nChannel 0: is what you wanna check is also adding the IP to the white list. So there's a couple of ways\n\nChannel 1: Mhmm.\n\nChannel 0: to do that. You can just do the plus button when it\n\nChannel 1: Yep.\n\nChannel 0: registers. But if you haven't registered, you might wanna check the IP address to see if it's banned. What that will do is automatically unban it if it's been blocked.\n\nChannel 1: Yeah. So I checked it, and it said not blocked, and\n\nChannel 0: Not\n\nChannel 1: I've also\n\nChannel 0: blocked. Okay.\n\nChannel 1: registered\n\nChannel 0: Then\n\nChannel 1: it as well.\n\nChannel 0: And you've added to the white list. Thank you. Yep. Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Alright.\n\nChannel 1: So so I've I added it to the IP address list.\n\nChannel 0: Righto. Okay. So okay. Well, if that's the case, then, yeah, things are missed somewhere. So let me get back home, and I'll give you a call in about twenty minutes or so.\n\nChannel 1: No, man. No dramas. Speak to you.\n\nChannel 0: Alright. Cool. Speak then. Alright.\n\nChannel 1: Thank\n\nChannel 0: Ciao.\n\nChannel 1: you. Bye.\n\nChannel 0: Bye. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.03851635754108429},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.66,"sentiment":"neutral","sentiment_score":0.027367627946659923}],"sentiment":"neutral","sentiment_score":0.028023435569861355,"channel":1,"num_words":17,"start":0.16,"end":4.66},{"sentences":[{"text":"Sean Newell Comstock.","start":6.56,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.008513897036512693},{"text":"SIP trunk troubleshooting.","start":7.9199996,"end":9.059999,"sentiment":"neutral","sentiment_score":0.005451408214867115}],"sentiment":"neutral","sentiment_score":0.006982652625689904,"channel":0,"num_words":6,"start":6.56,"end":9.059999},{"sentences":[{"text":"Thanks.","start":16.015,"end":16.515,"sentiment":"positive","sentiment_score":0.3793570399284363},{"text":"Please stay on the 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customer is experiencing issues with their SIP trunk registration and is speaking with a representative. The representative suggests checking the IP address to see if it is banned and recommends un browsering it if it has been blocked. The customer agrees to call back in 20 minutes after the call."},"intents":{"segments":[{"text":"SIP trunk troubleshooting.","start_word":20,"end_word":22,"intents":[{"intent":"Troubleshoot sips trunks","confidence_score":0.009216975}]},{"text":"But more than likely, what I'm thinking is that you probably tried too many attempts to register the SIP trunk, and we'll probably banned you from an IP perspective. Okay.","start_word":110,"end_word":139,"intents":[{"intent":"Unban sips trunk","confidence_score":0.05876328}]},{"text":"That sounds So what that you sounds wanna about check right. is what you wanna check is also adding the IP to the white list. So there's a couple of ways Mhmm. to do that. You can just do the plus button when it Yep. registers. But if you haven't registered, you might wanna check the IP address to see if it's banned.","start_word":140,"end_word":202,"intents":[{"intent":"Check ip address","confidence_score":0.5943141}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Sean Newell Comstock. SIP trunk troubleshooting.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.021637875586748123},{"text":"Thanks.","start_word":23,"end_word":23,"sentiment":"positive","sentiment_score":0.3793570399284363},{"text":"Please stay on the line.","start_word":24,"end_word":28,"sentiment":"neutral","sentiment_score":0.27322694659233093},{"text":"Good day, mate.","start_word":29,"end_word":31,"sentiment":"positive","sentiment_score":0.4840251803398132},{"text":"How are you? Hey, Con.","start_word":32,"end_word":36,"sentiment":"neutral","sentiment_score":0.31337839365005493},{"text":"I'm good.","start_word":37,"end_word":38,"sentiment":"positive","sentiment_score":0.45250025391578674},{"text":"How are you? Yeah. Not too bad. Not too bad.","start_word":39,"end_word":48,"sentiment":"neutral","sentiment_score":0.24407976865768433},{"text":"Thanks for getting back I to me saw so you're quick, mate.","start_word":49,"end_word":60,"sentiment":"positive","sentiment_score":0.386075884103775},{"text":"no. No. I just saw the email pop through. I'm just at a Mackers Drive through to get some food. I'll be back in the home office not long, like, you know, ten, fifteen minutes or so, and then I can Yeah. jump It's alright, in and man. help. But more than likely, what I'm thinking is that you probably tried too many attempts to register the SIP trunk, and we'll probably banned you from an IP perspective. Okay. That sounds So what that you sounds wanna about check right. is what you wanna check is also adding the IP to the white list. So there's a couple of ways Mhmm. to do that. You can just do the plus button when it Yep. registers. But if you haven't registered, you might wanna check the IP address to see if it's banned. What that will do is automatically unban it if it's been blocked. Yeah. So I checked it, and it said not blocked, and Not I've also blocked. Okay. registered Then it as well. And you've added to the white list. Thank you. Yep. Yep. Yeah. Alright. So so I've I added it to the IP address list. Righto. Okay. So okay. Well, if that's the case, then, yeah, things are missed somewhere. So let me get back home, and I'll give you a call in about twenty minutes or so. No, man. No dramas. Speak to you. Alright. Cool. Speak then. Alright. Thank Ciao. you. Bye. Bye. Yeah. Bye.","start_word":61,"end_word":311,"sentiment":"neutral","sentiment_score":-0.03580674156546593}],"average":{"sentiment":"neutral","sentiment_score":0.015579707541708218}}}}