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Mhmm. Okay. Mhmm. Is it a WOVA unit? Let me just repeat the address. It's, Wova, Unit 6092 Fraser Street, Philip, ACT 2606. Mhmm. Okay. Is it okay if I put you on hold? Let me just check the address availability. Okay. Hello? Yes. Thank you for waiting. So after checking the address, Supa Network is available at the address. And have you tried to visit our website, theearthl.net.eu, or not yet? Yeah. Mhmm. Mhmm. Yeah. That's correct. Mhmm. So, like, for example, you select the twelve month contract and will be relocating after three months. We can check the new address if Ertel is available at that address, if it's if that address is serviceable. Then if not, we're going to proceed with to cancel it instead. So I yeah. But please do know that for if you're canceling within the contract term, there's a cancellation fee applies. So I suggest yeah. So for the cancellation fee, it's $120 plus GST. Then you'll also be billed for the router since the router is free. But if you did not finish the contract term, the accounts department will invoice you for the router also then. So I suggest if that's the case, it's better if you go to no contract instead so that you can cancel it anytime and with no cancellation fee. Yeah. Mhmm. Yeah. Mhmm. Yeah. That's correct. If you'll be if you'll be selecting the no contract, you need to purchase a new router. It's not free. Sorry. I did not hear you well. Mhmm. Mhmm. Mhmm. Yeah. That's for that's the contract term for the twelve month or twenty four month contract. A cancellation fee and the yeah. And the price of the router. But No. You'll be billed for the price of the router because we're not accepting return equipment anymore. Okay. You're welcome. Have a great day. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nYes. Can I have the full address, please? Mhmm. Six zero nine. Mhmm.\n\nSlash two. Forzer Street. Mhmm. Mhmm. Okay.\n\nMhmm. Is it a WOVA unit? Let me just repeat the address. It's, Wova, Unit 6092 Fraser Street, Philip, ACT 2606. Mhmm.\n\nOkay. Is it okay if I put you on hold? Let me just check the address availability. Okay. Hello?\n\nYes. Thank you for waiting. So after checking the address, Supa Network is available at the address. And have you tried to visit our website, theearthl.net.eu, or not yet? Yeah.\n\nMhmm. Mhmm. Yeah. That's correct. Mhmm.\n\nSo, like, for example, you select the twelve month contract and will be relocating after three months. We can check the new address if Ertel is available at that address, if it's if that address is serviceable. Then if not, we're going to proceed with to cancel it instead. So I yeah. But please do know that for if you're canceling within the contract term, there's a cancellation fee applies.\n\nSo I suggest yeah. So for the cancellation fee, it's $120 plus GST. Then you'll also be billed for the router since the router is free. But if you did not finish the contract term, the accounts department will invoice you for the router also then. So I suggest if that's the case, it's better if you go to no contract instead so that you can cancel it anytime and with no cancellation fee.\n\nYeah. Mhmm. Yeah. Mhmm. Yeah.\n\nThat's correct. If you'll be if you'll be selecting the no contract, you need to purchase a new router. It's not free. Sorry. I did not hear you well.\n\nMhmm. Mhmm. Mhmm. Yeah. That's for that's the contract term for the twelve month or twenty four month contract.\n\nA cancellation fee and the yeah. And the price of the router. But No. You'll be billed for the price of the router because we're not accepting return equipment anymore. Okay.\n\nYou're welcome. Have a great day. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.1999998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.24094697833061215},{"text":"Good afternoon.","start":3.6799998,"end":4.42,"sentiment":"positive","sentiment_score":0.5054677426815033},{"text":"This is Maureen from Airtel tech support.","start":4.56,"end":7.3799996,"sentiment":"positive","sentiment_score":0.3891479458127703},{"text":"How can I assist you today?","start":8.08,"end":9.62,"sentiment":"neutral","sentiment_score":0.25732532143592834},{"text":"Mhmm.","start":15.795,"end":16.295,"sentiment":"neutral","sentiment_score":-0.00009774602949619292}],"sentiment":"neutral","sentiment_score":0.3246924862922991,"num_words":17,"start":3.1999998,"end":16.295},{"sentences":[{"text":"Yes.","start":22.435,"end":22.935,"sentiment":"neutral","sentiment_score":0.024498291313648224},{"text":"Can I have the full address, 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How are you? Hello. I'm calling regarding, like, activating the new service with Airtel. Do you need my address for the apartment? Okay. Yes. It's 6 09, yes, A Slash 2, Fuzder Street, F U R Zed E R, Phillip, A C T 0, I think that's the app. Yes. Yeah. Yes. That's correct. Thank you. Hello? Yes. Yes. I've checked the website, and I can see that there are, like, twelve months and twenty four months contracts. But there is a possibility that I I change my apartment in the next two or three months. And I was just going to double check what will happen after that regarding my contract. So it's possible if, like, the new address, in the new address, there is no available. There is a possibility for us to cancel the contract. And may I know about the cancellation fee? Yes. I understand. But I also need the I also want the router. Actually, the router, the free router, the modem. So, yes, like, that comes with the contract only, I think. Is that correct? Okay. So if so as far as I understood, after three months, for example, if I move relocate to a new apartment and the that price is not covered, then I can just cancel my contract and pay $120 as a cancellation fee and also return my free letter. Is that correct? I should pay 120 dollars as a cancellation fee and also return the free roster. Is that correct? That's the cancellation. Oh, price of the rotor. I thought I should return it return the free rotor. Okay. Yeah. Mhmm. Okay. Thank you very much. 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happen after that regarding my contract.","start":367.31,"end":371.57,"sentiment":"neutral","sentiment_score":-0.16170633072033525},{"text":"So it's possible if, like, the new address, in the new address, there is no available.","start":397.06,"end":402.005,"sentiment":"neutral","sentiment_score":-0.23146258760243654}],"sentiment":"neutral","sentiment_score":-0.15609694893604942,"num_words":70,"start":351.475,"end":402.005},{"sentences":[{"text":"There is a possibility for us to cancel the contract.","start":402.145,"end":404.88498,"sentiment":"neutral","sentiment_score":-0.18497553914785386},{"text":"And may I know about the cancellation fee?","start":416.24002,"end":419.14,"sentiment":"neutral","sentiment_score":-0.038900166284292936},{"text":"Yes.","start":455.875,"end":456.115,"sentiment":"neutral","sentiment_score":0.04515528678894043},{"text":"I understand.","start":456.115,"end":456.835,"sentiment":"neutral","sentiment_score":0.03723610192537308},{"text":"But I also need the I also want the router.","start":456.835,"end":459.635,"sentiment":"neutral","sentiment_score":0.01388214323669672}],"sentiment":"neutral","sentiment_score":-0.06137121931439446,"num_words":31,"start":402.145,"end":459.635},{"sentences":[{"text":"Actually, the router, the free router, the modem.","start":459.635,"end":462.375,"sentiment":"neutral","sentiment_score":0.01903385983314365},{"text":"So, yes, like, that comes with the contract only, I think.","start":462.915,"end":467.235,"sentiment":"neutral","sentiment_score":0.003514150750230659},{"text":"Is that correct?","start":467.235,"end":468.135,"sentiment":"neutral","sentiment_score":0.01866772926102082},{"text":"Okay.","start":480.27,"end":480.77,"sentiment":"neutral","sentiment_score":-0.027363795787096024},{"text":"So if so as far as I understood, after three months, for example, if I move relocate to a new apartment and the that price is not covered, then I can just cancel my contract and pay $120 as a cancellation fee and also return my free letter.","start":480.99,"end":502.68,"sentiment":"neutral","sentiment_score":-0.0874228747561574}],"sentiment":"neutral","sentiment_score":-0.05601031069551975,"num_words":71,"start":459.635,"end":502.68},{"sentences":[{"text":"Is that correct?","start":502.9,"end":503.8,"sentiment":"neutral","sentiment_score":0.022923001398642857},{"text":"I should pay 120 dollars as a cancellation fee and also return the free roster.","start":510.485,"end":516.08496,"sentiment":"neutral","sentiment_score":-0.13894870380560556},{"text":"Is that correct?","start":516.08496,"end":516.90497,"sentiment":"neutral","sentiment_score":-0.023354581246773403},{"text":"That's the cancellation.","start":527.08,"end":528.06,"sentiment":"neutral","sentiment_score":-0.0872117926677068},{"text":"Oh, price of the rotor.","start":531.88,"end":533.24,"sentiment":"neutral","sentiment_score":-0.05428952947258949}],"sentiment":"neutral","sentiment_score":-0.090296838689467,"num_words":29,"start":502.9,"end":533.24},{"sentences":[{"text":"I thought I should return it return the free rotor.","start":533.24,"end":536.3,"sentiment":"neutral","sentiment_score":-0.07631886899471282},{"text":"Okay.","start":537.795,"end":538.295,"sentiment":"neutral","sentiment_score":-0.053868383169174194},{"text":"Yeah.","start":538.51495,"end":539.01495,"sentiment":"neutral","sentiment_score":-0.14970402419567108},{"text":"Mhmm.","start":548.83496,"end":549.235,"sentiment":"neutral","sentiment_score":-0.0062525225803256035},{"text":"Okay.","start":549.235,"end":549.635,"sentiment":"neutral","sentiment_score":0.10556092858314514}],"sentiment":"neutral","sentiment_score":-0.06196090652208243,"num_words":14,"start":533.24,"end":549.635},{"sentences":[{"text":"Thank you very much.","start":549.635,"end":550.595,"sentiment":"positive","sentiment_score":0.38565322756767273},{"text":"Thank you for the help.","start":550.595,"end":551.5529,"sentiment":"positive","sentiment_score":0.4805858075618744}],"sentiment":"positive","sentiment_score":0.43839354978667366,"num_words":9,"start":549.635,"end":551.5529}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support.\n\nChannel 1: Hello.\n\nChannel 0: How can I\n\nChannel 1: How are\n\nChannel 0: assist\n\nChannel 1: you?\n\nChannel 0: you today?\n\nChannel 1: Hello. I'm calling regarding, like, activating the new service with Airtel.\n\nChannel 0: Mhmm.\n\nChannel 1: Do you need my address for the apartment?\n\nChannel 0: Yes. Can\n\nChannel 1: Okay.\n\nChannel 0: I have the full address, please?\n\nChannel 1: Yes. It's 6\n\nChannel 0: Mhmm.\n\nChannel 1: 09,\n\nChannel 0: Six zero nine. Mhmm.\n\nChannel 1: yes, A Slash 2,\n\nChannel 0: Slash two.\n\nChannel 1: Fuzder Street, F U R Zed E R,\n\nChannel 0: Forzer Street. Mhmm.\n\nChannel 1: Phillip, A C T 0, I think\n\nChannel 0: Mhmm.\n\nChannel 1: that's the\n\nChannel 0: Okay.\n\nChannel 1: app.\n\nChannel 0: Mhmm. Is it a WOVA unit?\n\nChannel 1: Yes.\n\nChannel 0: Let me just repeat the address. It's, Wova, Unit 6092\n\nChannel 1: Yeah.\n\nChannel 0: Fraser Street, Philip, ACT 2606.\n\nChannel 1: Yes. That's correct.\n\nChannel 0: Mhmm. Okay. Is it okay if I put you on hold? Let me just check the address availability.\n\nChannel 1: Thank you.\n\nChannel 0: Okay. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Thank you for waiting. So after checking the address, Supa Network is available at the address. And have you tried to visit our website, theearthl.net.eu, or\n\nChannel 1: Yes.\n\nChannel 0: not yet?\n\nChannel 1: Yes.\n\nChannel 0: Yeah.\n\nChannel 1: I've checked the website, and I can see that there are, like, twelve months and twenty four months\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: contracts.\n\nChannel 0: Yeah.\n\nChannel 1: But\n\nChannel 0: That's correct. Mhmm.\n\nChannel 1: there is a possibility that I I change my apartment in the next two or three months. And I was just going to double check what will happen after that regarding my contract.\n\nChannel 0: So, like, for example, you select the twelve month contract and will be relocating after three months. We can check the new address if Ertel is available at that address, if it's if that address is serviceable. Then if not, we're going to proceed with to cancel it instead.\n\nChannel 1: So it's\n\nChannel 0: So\n\nChannel 1: possible\n\nChannel 0: I\n\nChannel 1: if, like, the new address, in the new address, there is no available. There is a possibility for us to cancel the contract.\n\nChannel 0: yeah. But please do know that for if you're canceling within the contract term, there's a cancellation fee applies.\n\nChannel 1: And\n\nChannel 0: So\n\nChannel 1: may\n\nChannel 0: I\n\nChannel 1: I\n\nChannel 0: suggest\n\nChannel 1: know about the\n\nChannel 0: yeah.\n\nChannel 1: cancellation fee?\n\nChannel 0: So for the cancellation fee, it's $120 plus GST. Then you'll also be billed for the router since the router is free. But if you did not finish the contract term, the accounts department will invoice you for the router also then. So I suggest if that's the case, it's better if you go to no contract instead so that you can cancel it anytime and with no cancellation fee.\n\nChannel 1: Yes. I understand. But I\n\nChannel 0: Yeah.\n\nChannel 1: also need the I also want the router. Actually, the router, the free router, the modem.\n\nChannel 0: Mhmm.\n\nChannel 1: So, yes, like, that\n\nChannel 0: Yeah.\n\nChannel 1: comes with the contract\n\nChannel 0: Mhmm.\n\nChannel 1: only, I think. Is that correct?\n\nChannel 0: Yeah. That's correct. If you'll be if you'll be selecting the no contract, you need to purchase a new router. It's not free.\n\nChannel 1: Okay. So if so as far as I understood, after three months, for example, if I move relocate to a new apartment and the that price is not covered, then I can just cancel my contract and pay $120 as a cancellation fee and also return my free letter. Is that correct?\n\nChannel 0: Sorry. I did not hear you well.\n\nChannel 1: I should pay 120\n\nChannel 0: Mhmm.\n\nChannel 1: dollars as a cancellation\n\nChannel 0: Mhmm.\n\nChannel 1: fee and also\n\nChannel 0: Mhmm.\n\nChannel 1: return the free roster. Is that correct?\n\nChannel 0: Yeah. That's for that's the contract term for the twelve month or twenty four month contract. A\n\nChannel 1: That's\n\nChannel 0: cancellation\n\nChannel 1: the cancellation.\n\nChannel 0: fee and the yeah. And the price of the router.\n\nChannel 1: Oh, price\n\nChannel 0: But\n\nChannel 1: of the rotor. I thought I should return it return the free rotor. Okay.\n\nChannel 0: No. You'll\n\nChannel 1: Yeah.\n\nChannel 0: be billed for the price of the router because we're not accepting return equipment anymore.\n\nChannel 1: Mhmm. Okay. Thank you very much. Thank you for the help.\n\nChannel 0: Okay. You're welcome. Have a great day. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.1999998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.24094697833061215},{"text":"Good afternoon.","start":3.6799998,"end":4.42,"sentiment":"positive","sentiment_score":0.5054677426815033},{"text":"This is Maureen from Airtel tech support.","start":4.56,"end":7.3799996,"sentiment":"positive","sentiment_score":0.3891479458127703}],"sentiment":"positive","sentiment_score":0.3975918084383011,"channel":0,"num_words":10,"start":3.1999998,"end":7.3799996},{"sentences":[{"text":"Hello.","start":8.08,"end":8.559999,"sentiment":"neutral","sentiment_score":0.30635833740234375}],"sentiment":"neutral","sentiment_score":0.30635833740234375,"channel":1,"num_words":1,"start":8.08,"end":8.559999},{"sentences":[{"text":"How can 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The representative asks for the customer's address and confirms the details of their service. The representative explains that there may be a cancellation fee if the customer cancels within the contract term, and that they will be billed for the router and a free roster if they cancel. The customer is advised to return the equipment if they decide to keep the service."},"intents":{"segments":[{"text":"Do you need my address for the apartment? Yes. Can Okay.","start_word":32,"end_word":42,"intents":[{"intent":"Request address change","confidence_score":0.00047292007}]},{"text":"There is a possibility for us to cancel the contract. yeah.","start_word":295,"end_word":305,"intents":[{"intent":"Cancel contract","confidence_score":0.7067814}]},{"text":"So for the cancellation fee, it's $120 plus GST. Then you'll also be billed for the router since the router is free. But if you did not finish the contract term, the accounts department will invoice you for the router also then. So I suggest if that's the case, it's better if you go to no contract instead so that you can cancel it anytime and with no cancellation fee. Yes.","start_word":335,"end_word":405,"intents":[{"intent":"Rectify pricing","confidence_score":0.000023281835}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.24094697833061215},{"text":"Good afternoon. This is Maureen from Airtel tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.4167130589485169},{"text":"How Hello. can I How assist are you? you today? Hello. I'm calling regarding, like, activating the new service with Airtel. Mhmm. Do you need my address for the apartment? Yes. Can Okay. I have the full address, please? Yes. It's 6 Mhmm. 09, Six zero nine. Mhmm. yes, A Slash 2, Slash two. Fuzder Street, F U R Zed E R, Forzer Street. Mhmm. Phillip, A C T 0, I think Mhmm. that's the Okay. app. Mhmm. Is it a WOVA unit? Yes. Let me just repeat the address. It's, Wova, Unit 6092 Yeah. Fraser Street, Philip, ACT 2606. Yes. That's correct. Mhmm. Okay. Is it okay if I put you on hold? Let me just check the address availability. Thank you. Okay. Hello? Hello? Yes. Thank you for waiting. So after checking the address, Supa Network is available at the address. And have you tried to visit our website, theearthl.net.eu, or Yes. not yet? Yes. Yeah. I've checked the website, and I can see that there are, like, twelve months and twenty four months Mhmm. Mhmm. contracts. Yeah. But That's correct. Mhmm. there is a possibility that I I change my apartment in the next two or three months. And I was just going to double check what will happen after that regarding my contract. So, like, for example, you select the twelve month contract and will be relocating after three months. We can check the new address if Ertel is available at that address, if it's if that address is serviceable. Then if not, we're going to proceed with to cancel it instead. So it's So possible I if, like, the new address, in the new address, there is no available. There is a possibility for us to cancel the contract. yeah. But please do know that for if you're canceling within the contract term, there's a cancellation fee applies. And So may I I suggest know about the yeah. cancellation fee? So for the cancellation fee, it's $120 plus GST. Then you'll also be billed for the router since the router is free. But if you did not finish the contract term, the accounts department will invoice you for the router also then. So I suggest if that's the case, it's better if you go to no contract instead so that you can cancel it anytime and with no cancellation fee. Yes. I understand. But I Yeah. also need the I also want the router. Actually, the router, the free router, the modem. Mhmm. So, yes, like, that Yeah. comes with the contract Mhmm. only, I think. Is that correct? Yeah. That's correct. If you'll be if you'll be selecting the no contract, you need to purchase a new router. It's not free. Okay. So if so as far as I understood, after three months, for example, if I move relocate to a new apartment and the that price is not covered, then I can just cancel my contract and pay $120 as a cancellation fee and also return my free letter. Is that correct? Sorry. I did not hear you well. I should pay 120 Mhmm. dollars as a cancellation Mhmm. fee and also Mhmm. return the free roster. Is that correct? Yeah. That's for that's the contract term for the twelve month or twenty four month contract. A That's cancellation the cancellation. fee and the yeah. And the price of the router. Oh, price But of the rotor. I thought I should return it return the free rotor. Okay. No. You'll Yeah. be billed for the price of the router because we're not accepting return equipment anymore. Mhmm. Okay.","start_word":10,"end_word":614,"sentiment":"neutral","sentiment_score":-0.05563363525246786},{"text":"Thank you very much. Thank you for the help.","start_word":615,"end_word":623,"sentiment":"positive","sentiment_score":0.4371782839298248},{"text":"Okay.","start_word":624,"end_word":624,"sentiment":"neutral","sentiment_score":0.1713678240776062},{"text":"You're welcome. Have a great day. Bye.","start_word":625,"end_word":631,"sentiment":"positive","sentiment_score":0.73104327917099}],"average":{"sentiment":"neutral","sentiment_score":-0.02855235907682188}}}}