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What was your name again? Oscar, how are you, mate? I think I spoke to you before. Yeah? Was it regarding the Internet or the streaming? Alright. Do you have a laptop in front of you? Yeah. Sorry, mate. Just I've got another customer now that I'm just called before. And then now they're they're able to see the IP, Aetel Australians yourself. So their their streaming is starting to well, it's already taken place. We're just running a line test. Yeah. What what time did you do that during the day? What time? Yeah. That would have been too early because the actual IP location took place right about 09:30. So you might need to do that again. Sorry. Yes. Yeah. Yeah. The you'll you'll need to clear the cache and the history again, and then you'll need to unplug your your router for about twenty minutes. Yeah. The router, you pull the plug out for twenty minutes on the back of the router and go to your TV and go to your settings and just clear the the history and the cache again. No. No. The the the TV and the TV settings. Yeah. The apps, I don't think you can do that with the apps. Yeah? You can do with the apps. It's much better, but I think you can. I'm not sure. Alright. Thanks. Well, if you want, you can call me back on this number, which would be a lot quicker for you. 0403 763 744. Alright. 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AT and T Tex support. Can I just put you on hold for a sec? Yeah. I'm just yeah.\n\nCan I just put you on hold for a sec, please? Thank you. Sorry to keep you waiting. Alright. Sorry.\n\nWhat was your name again? Oscar, how are you, mate? I think I spoke to you before. Yeah? Was it regarding the Internet or the streaming?\n\nAlright. Do you have a laptop in front of you? Yeah. Sorry, mate. Just I've got another customer now that I'm just called before.\n\nAnd then now they're they're able to see the IP, Aetel Australians yourself. So their their streaming is starting to well, it's already taken place. We're just running a line test. Yeah. What what time did you do that during the day?\n\nWhat time? Yeah. That would have been too early because the actual IP location took place right about 09:30. So you might need to do that again. Sorry.\n\nYes. Yeah. Yeah. 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Hi. This is Oscar here. Sure. Hello?\n\nYeah. Oscar. Yeah. Yeah. That's right.\n\nYeah. Yeah. The ceiling. I need to pick it up. One second.\n\nSo today morning, I thought I got an email from support Apple support, but still I did all day. I suggest I have cleared the cache. I have today morning around eight. Okay. So what what would you suggest, Milik?\n\nDo do you want me to do that again and call you back? Or you want me to unplug that for twenty minutes, is it? Mhmm. So it's it's specific to app, or do you want me to clear the whole history? Okay.\n\nI'll I'll check that, and I'll call you back. Okay. Okay. Yep. Sure.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hey.","start":4.08,"end":4.4,"sentiment":"neutral","sentiment_score":0.03263258561491966},{"text":"Hi.","start":4.4,"end":4.64,"sentiment":"neutral","sentiment_score":0.08828906714916229},{"text":"This is Oscar here.","start":4.64,"end":5.94,"sentiment":"neutral","sentiment_score":0.12189600430428982},{"text":"Sure.","start":9.44,"end":9.94,"sentiment":"neutral","sentiment_score":0.2131597250699997},{"text":"Hello?","start":294.19998,"end":294.69998,"sentiment":"neutral","sentiment_score":0.0724240317940712}],"sentiment":"neutral","sentiment_score":0.11176117835566401,"num_words":8,"start":4.08,"end":294.69998},{"sentences":[{"text":"Yeah.","start":362.195,"end":362.43,"sentiment":"neutral","sentiment_score":-0.04721047729253769},{"text":"Oscar.","start":364.91,"end":365.41,"sentiment":"neutral","sentiment_score":0.04348571226000786},{"text":"Yeah.","start":369.78998,"end":370.03,"sentiment":"neutral","sentiment_score":0.03612333908677101},{"text":"Yeah.","start":370.03,"end":370.27,"sentiment":"neutral","sentiment_score":0.06577260792255402},{"text":"That's right.","start":370.27,"end":370.75,"sentiment":"neutral","sentiment_score":0.10722831264138222}],"sentiment":"neutral","sentiment_score":0.05210463454325994,"num_words":6,"start":362.195,"end":370.75},{"sentences":[{"text":"Yeah.","start":370.75,"end":371.25,"sentiment":"neutral","sentiment_score":0.03057700023055077},{"text":"Yeah.","start":374.75,"end":374.91,"sentiment":"neutral","sentiment_score":0.02888714149594307},{"text":"The ceiling.","start":374.91,"end":379.435,"sentiment":"neutral","sentiment_score":-0.027208538725972176},{"text":"I need to pick it up.","start":379.975,"end":381.255,"sentiment":"neutral","sentiment_score":-0.11066066473722458},{"text":"One second.","start":381.255,"end":381.995,"sentiment":"neutral","sentiment_score":-0.033595104701817036}],"sentiment":"neutral","sentiment_score":-0.060508927796036005,"num_words":12,"start":370.75,"end":381.995},{"sentences":[{"text":"So today morning, I thought I got an email from support Apple support, but still I did all day.","start":406.085,"end":411.125,"sentiment":"neutral","sentiment_score":-0.15246123722509333},{"text":"I suggest I have cleared the cache.","start":411.125,"end":412.91998,"sentiment":"neutral","sentiment_score":-0.17039222376687185},{"text":"I have today morning around eight.","start":413.53998,"end":418.19998,"sentiment":"neutral","sentiment_score":-0.01634800403068463},{"text":"Okay.","start":428.835,"end":429.335,"sentiment":"neutral","sentiment_score":-0.028389565646648407},{"text":"So what what would you suggest, Milik?","start":429.475,"end":432.215,"sentiment":"neutral","sentiment_score":0.0038731590445552555}],"sentiment":"neutral","sentiment_score":-0.10472186375409365,"num_words":40,"start":406.085,"end":432.215},{"sentences":[{"text":"Do do you want me to do that again and call you back?","start":432.435,"end":434.675,"sentiment":"neutral","sentiment_score":-0.022846113818769272},{"text":"Or you want me to unplug that for twenty minutes, is it?","start":434.675,"end":449.95,"sentiment":"neutral","sentiment_score":-0.019608453614637256},{"text":"Mhmm.","start":452.89,"end":453.285,"sentiment":"neutral","sentiment_score":-0.004818500950932503},{"text":"So it's it's specific to app, or do you want me to clear the whole history?","start":461.605,"end":466.905,"sentiment":"neutral","sentiment_score":-0.038708049920387566},{"text":"Okay.","start":477.54,"end":477.86,"sentiment":"neutral","sentiment_score":0.0058819446712732315}],"sentiment":"neutral","sentiment_score":-0.026757355302918787,"num_words":43,"start":432.435,"end":477.86},{"sentences":[{"text":"I'll I'll check that, and I'll call you back.","start":477.86,"end":487.395,"sentiment":"neutral","sentiment_score":0.04050074786775642},{"text":"Okay.","start":487.395,"end":487.895,"sentiment":"neutral","sentiment_score":0.020531117916107178},{"text":"Okay.","start":490.19498,"end":490.69498,"sentiment":"neutral","sentiment_score":0.013064375147223473},{"text":"Yep.","start":492.675,"end":492.995,"sentiment":"neutral","sentiment_score":0.10060407966375352},{"text":"Sure.","start":492.995,"end":493.235,"sentiment":"positive","sentiment_score":0.34039366245269775}],"sentiment":"neutral","sentiment_score":0.06454615122996844,"num_words":13,"start":477.86,"end":493.235},{"sentences":[{"text":"Thank you.","start":493.235,"end":493.65887,"sentiment":"positive","sentiment_score":0.7452521324157715}],"sentiment":"positive","sentiment_score":0.7452521324157715,"num_words":2,"start":493.235,"end":493.65887}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Afternoon. AT and T Tex support. Can I just put you on hold for a sec?\n\nChannel 1: Hey. Hi. This is Oscar here.\n\nChannel 0: Yeah. I'm just yeah. Can I just put you on hold for a sec, please?\n\nChannel 1: Sure.\n\nChannel 0: Thank you.\n\nChannel 1: Hello?\n\nChannel 0: Sorry to keep you waiting.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. Sorry. What was your name again?\n\nChannel 1: Oscar.\n\nChannel 0: Oscar, how are you, mate? I think I spoke to you before. Yeah?\n\nChannel 1: Yeah. Yeah. That's right. Yeah.\n\nChannel 0: Was it regarding the Internet or the streaming?\n\nChannel 1: Yeah. The\n\nChannel 0: Alright. Do you have a laptop in front of you?\n\nChannel 1: ceiling. I need to pick it up. One second.\n\nChannel 0: Yeah. Sorry, mate. Just I've got another customer now that I'm just called before. And then now they're they're able to see the IP, Aetel Australians yourself. So their their streaming is starting to well, it's already taken place.\n\nWe're just running a line test.\n\nChannel 1: So today morning, I thought I got an email from support Apple support, but still I did all day. I suggest I have cleared the cache.\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: What\n\nChannel 1: have\n\nChannel 0: what time did you do that during the day? What time?\n\nChannel 1: today morning around eight.\n\nChannel 0: Yeah. That would have been too early because the actual IP location took place right about 09:30. So you might need to do that again. Sorry.\n\nChannel 1: Okay. So\n\nChannel 0: Yes.\n\nChannel 1: what what would you suggest, Milik? Do do you want me to do that again and call you\n\nChannel 0: Yeah.\n\nChannel 1: back?\n\nChannel 0: Yeah.\n\nChannel 1: Or\n\nChannel 0: The you'll you'll need to clear the cache and the history again, and then you'll need to unplug your your router for about twenty minutes.\n\nChannel 1: you want me to unplug that for twenty minutes, is it?\n\nChannel 0: Yeah. The router, you pull the plug out for twenty minutes\n\nChannel 1: Mhmm.\n\nChannel 0: on the back of the router and go to your TV and go to your settings and just clear the the history and the cache again.\n\nChannel 1: So it's it's specific to app, or do you want me to clear the whole\n\nChannel 0: No.\n\nChannel 1: history?\n\nChannel 0: No. The the the TV and the TV settings. Yeah. The apps, I don't think you can do that with the apps. Yeah?\n\nYou can do with the apps. It's much better, but I think you can. I'm not sure.\n\nChannel 1: Okay. I'll I'll check that, and I'll call\n\nChannel 0: Alright. Thanks. Well, if you want, you can call me back on this number, which would be a lot quicker for you. 0403\n\nChannel 1: you back. Okay.\n\nChannel 0: 763\n\nChannel 1: Okay.\n\nChannel 0: 744.\n\nChannel 1: Yep. Sure. Thank you.\n\nChannel 0: Alright. Thanks, man.","paragraphs":[{"sentences":[{"text":"Afternoon.","start":0.56,"end":1.04,"sentiment":"neutral","sentiment_score":-0.008400671184062958},{"text":"AT and T Tex support.","start":1.04,"end":1.8399999,"sentiment":"neutral","sentiment_score":-0.011093208938837052},{"text":"Can I just put you on hold for a sec?","start":1.8399999,"end":3.3,"sentiment":"neutral","sentiment_score":-0.05951815545558929}],"sentiment":"neutral","sentiment_score":-0.04119051690213382,"channel":0,"num_words":16,"start":0.56,"end":3.3},{"sentences":[{"text":"Hey.","start":4.08,"end":4.4,"sentiment":"neutral","sentiment_score":0.03263258561491966},{"text":"Hi.","start":4.4,"end":4.64,"sentiment":"neutral","sentiment_score":0.08828906714916229},{"text":"This is Oscar 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The representative, Oscar, explains that the issue is specific to app and suggests clearing cache and history, but is unsure if it is possible with apps. The representative offers to call back later to clarify further."},"intents":{"segments":[{"text":"Can I just put you on hold for a sec? Hey. Hi.","start_word":6,"end_word":17,"intents":[{"intent":"Request for hold","confidence_score":0.0008877689}]},{"text":"Was it regarding the Internet or the streaming? Yeah.","start_word":73,"end_word":81,"intents":[{"intent":"Confirm connection","confidence_score":0.020823775}]},{"text":"Do you have a laptop in front of you? ceiling.","start_word":84,"end_word":93,"intents":[{"intent":"Set up laptop","confidence_score":0.00066869904}]},{"text":"I suggest I have cleared the cache. Yeah.","start_word":166,"end_word":173,"intents":[{"intent":"Clear cache","confidence_score":0.022662546}]},{"text":"That would have been too early because the actual IP location took place right about 09:30. 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I What have what time did you do that during the day? What time? today morning around eight. Yeah.","start_word":40,"end_word":192,"sentiment":"neutral","sentiment_score":0.0002344660751987249},{"text":"That would have been too early because the actual IP location took place right about 09:30. So you might need to do that again.","start_word":193,"end_word":216,"sentiment":"negative","sentiment_score":-0.40187886357307434},{"text":"Sorry. Okay. So Yes. what what would you suggest, Milik? Do do you want me to do that again and call you Yeah. back? Yeah. Or The you'll you'll need to clear the cache and the history again, and then you'll need to unplug your your router for about twenty minutes. you want me to unplug that for twenty minutes, is it? Yeah. The router, you pull the plug out for twenty minutes Mhmm. on the back of the router and go to your TV and go to your settings and just clear the the history and the cache again. So it's it's specific to app, or do you want me to clear the whole No. history? No. The the the TV and the TV settings. Yeah. The apps, I don't think you can do that with the apps. Yeah? You can do with the apps. It's much better, but I think you can. I'm not sure. Okay. I'll I'll check that, and I'll call Alright.","start_word":217,"end_word":382,"sentiment":"neutral","sentiment_score":-0.04292120039463043},{"text":"Thanks.","start_word":383,"end_word":383,"sentiment":"positive","sentiment_score":0.3491901457309723},{"text":"Well, if you want, you can call me back on this number, which would be a lot quicker for you. 0403 you back. Okay. 763 Okay. 744. Yep.","start_word":384,"end_word":411,"sentiment":"neutral","sentiment_score":0.11105398620877947},{"text":"Sure. Thank you. Alright. Thanks, man.","start_word":412,"end_word":417,"sentiment":"positive","sentiment_score":0.6035649180412292}],"average":{"sentiment":"neutral","sentiment_score":-0.010323708616259933}}}}