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You're at Unit 10938 Aiken Street in Greenway? Okay. Hang on a second. Let me just check, see what's going on there. Is the electricity on? Okay. One second. And when did the Internet stop working? Just now? Or okay. It could be might might be a a minor minor network issue in the building. I'm just I'm gonna can I put you on hold for thirty seconds? Hello? Yeah. Yeah. Okay. Thank you. Hello? Yeah. Your your service is now back online. Yeah. No. If you turn it off and turn it back on, it's not gonna do nothing. What you need to do on the back of the router, you got the little plug that plugs in. It gives you the power. You gotta pull that out from the router. If you just switch it on and off, it's not gonna do anything. But it should be it should be working now. Can you check? Yeah. If it's not connecting, it doesn't mean it's not working. It's probably the Wi Fi is not connected properly. Because here I'm seeing that your service is online. Yeah. Look. If you've been having this problem, then it must be the router might need to be unplugged for about twenty minutes. So the back of the router, you pull the power out from the router, wait twenty minutes, and then you put it back in, and that should resolve that problem. Every month. What what router do you have? What sort of router is it? Was it already inside the establishment when you moved in, or did we send one out to you? Okay. Alright. The the box on the wall, it's a black one, isn't it? Okay. So if you have a look at the box on the wall, you got a power supply that goes to it. Pull that one out from the big black box on the wall and pull that one out from the router, both of them, and just leave it off for twenty minutes and then put it back in. You gotta it's gotta be twenty minutes. Because these routers, after six months, four to six months, they build up a memory in the processor and then needs to be reset. So what to reset the memory, not to reset the router. 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afternoon. AT and T tech support. Hello? Hello? I can't I can't hear you.\n\nHello? Yes? Okay. May I have your name, please? One second.\n\nSolfina. Yeah? How do you spell Solfina? Hello? Oh, Safina.\n\nYou're at Unit 10938 Aiken Street in Greenway? Okay. Hang on a second. Let me just check, see what's going on there. Is the electricity on?\n\nOkay. One second. And when did the Internet stop working? Just now? Or okay.\n\nIt could be might might be a a minor minor network issue in the building. I'm just I'm gonna can I put you on hold for thirty seconds? Hello? Yeah. Yeah.\n\nOkay. Thank you. Hello? Yeah. Your your service is now back online.\n\nYeah. No. If you turn it off and turn it back on, it's not gonna do nothing. What you need to do on the back of the router, you got the little plug that plugs in. It gives you the power.\n\nYou gotta pull that out from the router. If you just switch it on and off, it's not gonna do anything. But it should be it should be working now. Can you check? Yeah.\n\nIf it's not connecting, it doesn't mean it's not working. It's probably the Wi Fi is not connected properly. Because here I'm seeing that your service is online. Yeah. Look.\n\nIf you've been having this problem, then it must be the router might need to be unplugged for about twenty minutes. So the back of the router, you pull the power out from the router, wait twenty minutes, and then you put it back in, and that should resolve that problem. Every month. What what router do you have? What sort of router is it?\n\nWas it already inside the establishment when you moved in, or did we send one out to you? Okay. Alright. The the box on the wall, it's a black one, isn't it? Okay.\n\nSo if you have a look at the box on the wall, you got a power supply that goes to it. Pull that one out from the big black box on the wall and pull that one out from the router, both of them, and just leave it off for twenty minutes and then put it back in. You gotta it's gotta be twenty minutes. Because these routers, after six months, four to six months, they build up a memory in the processor and then needs to be reset. So what to reset the memory, not to reset the router.\n\nTo reset the memory, we pull the two plugs out from the back of the boxes and just leave it off for twenty to thirty minutes, and that'll fix that up. Hello? 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Hello? I called because my Internet is not working. Self cleanup. Wow. Yeah. Yeah. Yeah. Just now because I just came home. It was working in the morning. Yeah. Sure. Yeah. Yes. Okay. Let me see. Should I turn it off and turn it on again? Okay. Okay. No. It's not connecting to my laptop. So you reckon I removed the cables and then plug it back? Yeah. Okay. Because it does it almost every month. I yeah. It I have been calling almost, I think, every month. At least once a month since I moved here. Yeah. No. Yeah. You guys sent one out for me. 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AT and T tech support. Hello? Hello? I can't I can't hear you.\n\nHello?\n\nChannel 1: Hello? I called because my Internet is not working.\n\nChannel 0: Yes? Okay. May I have your name, please?\n\nChannel 1: Self cleanup. Wow.\n\nChannel 0: One second. Solfina. Yeah? How do you spell Solfina? Hello?\n\nOh, Safina. You're at Unit 10938 Aiken Street in Greenway? Okay. Hang on a second. Let me just check, see what's going on\n\nChannel 1: Yeah.\n\nChannel 0: there. Is the electricity on?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. One second. And when did the Internet stop working? Just now? Or\n\nChannel 1: Yeah. Just now because I just came home. It was working in the morning.\n\nChannel 0: okay. It could be might might be a a minor minor network issue in the building. I'm just I'm gonna can I put you on hold for thirty seconds? Hello?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Yeah. Yeah. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Thank you. Hello?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Your your service is now back online.\n\nChannel 1: Okay. Let me see.\n\nChannel 0: Yeah.\n\nChannel 1: Should I turn it off and turn it on again?\n\nChannel 0: No. If you turn it off and turn it back on, it's not gonna do nothing. What you need to do on the back of the router, you got the little plug that plugs in. It gives you the power. You gotta pull that out from the router.\n\nIf you just switch it on and off, it's not gonna do anything.\n\nChannel 1: Okay. Okay.\n\nChannel 0: But it should be it should be working now. Can you check?\n\nChannel 1: No. It's not connecting to my laptop.\n\nChannel 0: Yeah. If it's not connecting, it doesn't mean it's not working. It's probably the Wi Fi is not connected properly. Because here I'm seeing that your service is online.\n\nChannel 1: So you reckon I removed the cables and then plug it back?\n\nChannel 0: Yeah. Look. If you've been having this problem, then it must be the router might need to be unplugged for about twenty minutes. So the back of the router, you pull the power out from the router, wait twenty minutes, and then you put it back in, and that should resolve that problem.\n\nChannel 1: Yeah. Okay. Because it does it almost every month.\n\nChannel 0: Every month.\n\nChannel 1: I yeah. It I have been calling almost, I think, every month. At least once a month since I moved here.\n\nChannel 0: What\n\nChannel 1: Yeah.\n\nChannel 0: what router do you have? What sort of router is it? Was it already inside the establishment when you moved in, or did we send\n\nChannel 1: No.\n\nChannel 0: one out to you?\n\nChannel 1: Yeah. You guys sent one out for me.\n\nChannel 0: Okay. Alright. The the box on the wall, it's a black one, isn't it?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So if you have a look at the box on the wall, you got a power supply that goes to it. Pull that one out from the big black box on the wall and pull that one out from the router, both of them, and just leave it off for twenty minutes and then put it back in. You gotta it's gotta be twenty minutes. Because these routers, after six months, four to six months, they build up a memory in the processor and then needs to be reset.\n\nSo what to reset the memory, not to reset the router. To reset the memory, we pull the two plugs out from the back of the boxes and just leave it off for twenty to thirty minutes, and that'll fix that up. Hello? Hello?","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.04111487418413162}],"sentiment":"neutral","sentiment_score":0.04111487418413162,"channel":1,"num_words":1,"start":0.08,"end":0.58},{"sentences":[{"text":"Good afternoon.","start":0.39999998,"end":1.04,"sentiment":"neutral","sentiment_score":0.27185606211423874},{"text":"AT and T tech support.","start":1.04,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.17725968956947327},{"text":"Hello?","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.024599235504865646},{"text":"Hello?","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":-0.014131015166640282},{"text":"I can't I can't hear 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Solfina?","start":40.13,"end":41.43,"sentiment":"neutral","sentiment_score":0.002779283095151186},{"text":"Hello?","start":46.025,"end":46.525,"sentiment":"neutral","sentiment_score":0.005451434291899204}],"sentiment":"neutral","sentiment_score":0.0022271080873906613,"channel":0,"num_words":10,"start":32.37,"end":46.525},{"sentences":[{"text":"Oh, Safina.","start":48.265,"end":49.085,"sentiment":"neutral","sentiment_score":0.015218563377857212},{"text":"You're at Unit 10938 Aiken Street in Greenway?","start":54.345,"end":58.125,"sentiment":"neutral","sentiment_score":0.012250949570443481},{"text":"Okay.","start":60.239998,"end":60.48,"sentiment":"neutral","sentiment_score":-0.007551665883511305},{"text":"Hang on a second.","start":60.48,"end":61.2,"sentiment":"neutral","sentiment_score":-0.02139913197606802},{"text":"Let me just check, see what's going 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again?","start":161.655,"end":164.47499,"sentiment":"neutral","sentiment_score":-0.015188302844762802}],"sentiment":"neutral","sentiment_score":-0.015188302844762802,"channel":1,"num_words":10,"start":161.655,"end":164.47499},{"sentences":[{"text":"No.","start":165.56,"end":165.88,"sentiment":"neutral","sentiment_score":-0.18002015352249146},{"text":"If you turn it off and turn it back on, it's not gonna do nothing.","start":165.88,"end":168.84,"sentiment":"neutral","sentiment_score":-0.20388218065102895},{"text":"What you need to do on the back of the router, you got the little plug that plugs in.","start":168.84,"end":173.64,"sentiment":"neutral","sentiment_score":-0.039818100729270986},{"text":"It gives you the power.","start":173.64,"end":174.6,"sentiment":"neutral","sentiment_score":0.011410947889089584},{"text":"You gotta pull that out from the 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working.","start":190.69,"end":194.29,"sentiment":"neutral","sentiment_score":-0.21962362080812453},{"text":"It's probably the Wi Fi is not connected properly.","start":194.29,"end":196.70999,"sentiment":"negative","sentiment_score":-0.4932636221249898},{"text":"Because here I'm seeing that your service is online.","start":198.84999,"end":201.34999,"sentiment":"neutral","sentiment_score":-0.15835001485215294}],"sentiment":"neutral","sentiment_score":-0.2835359113483593,"channel":0,"num_words":29,"start":190.37,"end":201.34999},{"sentences":[{"text":"So you reckon I removed the cables and then plug it back?","start":204.64,"end":209.45999,"sentiment":"neutral","sentiment_score":-0.11134777218103409}],"sentiment":"neutral","sentiment_score":-0.11134777218103409,"channel":1,"num_words":12,"start":204.64,"end":209.45999},{"sentences":[{"text":"Yeah.","start":210.145,"end":210.46501,"sentiment":"neutral","sentiment_score":-0.014351112768054008},{"text":"Look.","start":210.46501,"end":210.705,"sentiment":"neutral","sentiment_score":-0.006498802453279495},{"text":"If you've been having this problem, then it must be the router might need to be unplugged for about twenty minutes.","start":210.705,"end":217.045,"sentiment":"neutral","sentiment_score":-0.15408997805345626},{"text":"So the back of the router, you pull the power out from the router, wait twenty minutes, and then you put it back in, and that should resolve that problem.","start":217.61,"end":226.11,"sentiment":"neutral","sentiment_score":-0.03417675346136093}],"sentiment":"neutral","sentiment_score":-0.0807932463808442,"channel":0,"num_words":53,"start":210.145,"end":226.11},{"sentences":[{"text":"Yeah.","start":226.69499,"end":227.095,"sentiment":"neutral","sentiment_score":0.04765081778168678},{"text":"Okay.","start":227.095,"end":227.575,"sentiment":"neutral","sentiment_score":0.05712614953517914},{"text":"Because it does it almost every month.","start":227.575,"end":230.395,"sentiment":"neutral","sentiment_score":0.03965705260634422}],"sentiment":"neutral","sentiment_score":0.042486259506808385,"channel":1,"num_words":9,"start":226.69499,"end":230.395},{"sentences":[{"text":"Every month.","start":231.815,"end":232.555,"sentiment":"neutral","sentiment_score":0.02780391089618206}],"sentiment":"neutral","sentiment_score":0.02780391089618206,"channel":0,"num_words":2,"start":231.815,"end":232.555},{"sentences":[{"text":"I yeah.","start":232.40001,"end":233.62001,"sentiment":"neutral","sentiment_score":0.07274817302823067},{"text":"It I have been calling almost, I think, every month.","start":233.84001,"end":237.62001,"sentiment":"neutral","sentiment_score":0.017223234847187997},{"text":"At least once a month since I moved here.","start":239.44,"end":242.74,"sentiment":"neutral","sentiment_score":0.0036928378459480074}],"sentiment":"neutral","sentiment_score":0.016712582625803492,"channel":1,"num_words":21,"start":232.40001,"end":242.74},{"sentences":[{"text":"What","start":243.51999,"end":243.92,"sentiment":"neutral","sentiment_score":0.019044820219278336}],"sentiment":"neutral","sentiment_score":0.019044820219278336,"channel":0,"num_words":1,"start":243.51999,"end":243.92},{"sentences":[{"text":"Yeah.","start":243.92,"end":244.42,"sentiment":"neutral","sentiment_score":0.0238833911716938}],"sentiment":"neutral","sentiment_score":0.0238833911716938,"channel":1,"num_words":1,"start":243.92,"end":244.42},{"sentences":[{"text":"what router do you have?","start":243.92,"end":245.54,"sentiment":"neutral","sentiment_score":0.01215732004493475},{"text":"What sort of router is it?","start":245.84,"end":247.54,"sentiment":"neutral","sentiment_score":-0.01889960514381528},{"text":"Was it already inside the establishment when you moved in, or did we send","start":249.28,"end":254.15999,"sentiment":"neutral","sentiment_score":-0.029029448782759055}],"sentiment":"neutral","sentiment_score":-0.018360932543873786,"channel":0,"num_words":25,"start":243.92,"end":254.15999},{"sentences":[{"text":"No.","start":253.995,"end":254.495,"sentiment":"neutral","sentiment_score":-0.13985773921012878}],"sentiment":"neutral","sentiment_score":-0.13985773921012878,"channel":1,"num_words":1,"start":253.995,"end":254.495},{"sentences":[{"text":"one out to you?","start":254.15999,"end":255.29999,"sentiment":"neutral","sentiment_score":-0.11936899833381176}],"sentiment":"neutral","sentiment_score":-0.11936899833381176,"channel":0,"num_words":4,"start":254.15999,"end":255.29999},{"sentences":[{"text":"Yeah.","start":255.595,"end":256.075,"sentiment":"neutral","sentiment_score":-0.007238965481519699},{"text":"You guys sent one out for me.","start":256.075,"end":258.895,"sentiment":"neutral","sentiment_score":-0.0017525383404323033}],"sentiment":"neutral","sentiment_score":-0.0024383417330682278,"channel":1,"num_words":8,"start":255.595,"end":258.895},{"sentences":[{"text":"Okay.","start":260.885,"end":261.285,"sentiment":"neutral","sentiment_score":0.02775138802826405},{"text":"Alright.","start":261.285,"end":261.765,"sentiment":"neutral","sentiment_score":0.0244164876639843},{"text":"The the box on the wall, it's a black one, isn't it?","start":261.765,"end":264.98502,"sentiment":"neutral","sentiment_score":-0.0616100567082564}],"sentiment":"neutral","sentiment_score":-0.04908234320048775,"channel":0,"num_words":14,"start":260.885,"end":264.98502},{"sentences":[{"text":"Yeah.","start":265.99,"end":266.49,"sentiment":"neutral","sentiment_score":-0.006466245278716087}],"sentiment":"neutral","sentiment_score":-0.006466245278716087,"channel":1,"num_words":1,"start":265.99,"end":266.49},{"sentences":[{"text":"Okay.","start":267.045,"end":267.36502,"sentiment":"neutral","sentiment_score":0.00401509553194046},{"text":"So if you have a look at the box on the wall, you got a power supply that goes to it.","start":267.36502,"end":271.30502,"sentiment":"neutral","sentiment_score":-0.014018770129907699},{"text":"Pull that one out from the big black box on the wall and pull that one out from the router, both of them, and just leave it off for twenty minutes and then put it back in.","start":271.61,"end":281.05,"sentiment":"neutral","sentiment_score":-0.028379838410261517},{"text":"You gotta it's gotta be twenty minutes.","start":281.05,"end":282.91,"sentiment":"neutral","sentiment_score":-0.08649118883269173},{"text":"Because these routers, after six months, four to six months, they build up a memory in the processor and then needs to be reset.","start":283.21,"end":290.57498,"sentiment":"neutral","sentiment_score":-0.20234659127891064}],"sentiment":"neutral","sentiment_score":-0.07557988456553882,"channel":0,"num_words":90,"start":267.045,"end":290.57498},{"sentences":[{"text":"So what to reset the memory, not to reset the router.","start":291.19498,"end":294.235,"sentiment":"neutral","sentiment_score":-0.12804624506018378},{"text":"To reset the memory, we pull the two plugs out from the back of the boxes and just leave it off for twenty to thirty minutes, and that'll fix that up.","start":294.235,"end":302.37,"sentiment":"neutral","sentiment_score":0.014859698111972502},{"text":"Hello?","start":311.01,"end":311.33,"sentiment":"neutral","sentiment_score":0.017160560935735703},{"text":"Hello?","start":311.33,"end":311.83,"sentiment":"neutral","sentiment_score":-0.06330712884664536}],"sentiment":"neutral","sentiment_score":-0.022591014138676903,"channel":0,"num_words":44,"start":291.19498,"end":311.83}]},"summary":{"result":"success","short":"The customer calls AT and T tech support because their internet is not working. The agent asks for the customer's name and puts them on hold to check. The agent then explains that the customer's service is now back online and advises them to check the router for any memory issues."},"intents":{"segments":[{"text":"AT and T tech support. Hello? Hello?","start_word":3,"end_word":9,"intents":[{"intent":"Request assistance","confidence_score":0.026912687}]},{"text":"So you reckon I removed the cables and then plug it back? Yeah.","start_word":278,"end_word":290,"intents":[{"intent":"Remove cables","confidence_score":0.19489004}]},{"text":"Because these routers, after six months, four to six months, they build up a memory in the processor and then needs to be reset. So what to reset the memory, not to reset the router. To reset the memory, we pull the two plugs out from the back of the boxes and just leave it off for twenty to thirty minutes, and that'll fix that up. Hello?","start_word":496,"end_word":562,"intents":[{"intent":"Reset router memory","confidence_score":0.0007488146},{"intent":"Reset router","confidence_score":0.029970393}]}]},"sentiments":{"segments":[{"text":"Hello? Good afternoon. AT and T tech support. Hello? Hello?","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.12779919803142548},{"text":"I can't I can't hear you.","start_word":10,"end_word":15,"sentiment":"negative","sentiment_score":-0.3401658833026886},{"text":"Hello? Hello?","start_word":16,"end_word":17,"sentiment":"neutral","sentiment_score":-0.11156515777111052},{"text":"I called because my Internet is not working.","start_word":18,"end_word":25,"sentiment":"negative","sentiment_score":-0.40605270862579346},{"text":"Yes? Okay. May I have your name, please? Self cleanup. Wow. One second. Solfina. Yeah? How do you spell Solfina? Hello? Oh, Safina. You're at Unit 10938 Aiken Street in Greenway? Okay. Hang on a second. Let me just check, see what's going on Yeah. there. Is the electricity on? Yeah. Okay. One second. And when did the Internet stop working? Just now? Or Yeah. Just now because I just came home. It was working in the morning. okay. It could be might might be a a minor minor network issue in the building. I'm just I'm gonna can I put you on hold for thirty seconds? Hello? Yeah. Sure. Yeah. Yeah. Okay. Yeah. Thank you. Hello? Yes. Yeah. Your your service is now back online. Okay. Let me see. Yeah. Should I turn it off and turn it on again? No. If you turn it off and turn it back on, it's not gonna do nothing. What you need to do on the back of the router, you got the little plug that plugs in. It gives you the power. You gotta pull that out from the router. If you just switch it on and off, it's not gonna do anything. Okay. Okay. But it should be it should be working now. Can you check? No. It's not connecting to my laptop. Yeah. If it's not connecting, it doesn't mean it's not working.","start_word":26,"end_word":259,"sentiment":"neutral","sentiment_score":-0.054538872092962265},{"text":"It's probably the Wi Fi is not connected properly.","start_word":260,"end_word":268,"sentiment":"negative","sentiment_score":-0.47726020216941833},{"text":"Because here I'm seeing that your service is online. So you reckon I removed the cables and then plug it back? Yeah. Look. If you've been having this problem, then it must be the router might need to be unplugged for about twenty minutes. So the back of the router, you pull the power out from the router, wait twenty minutes, and then you put it back in, and that should resolve that problem. Yeah. Okay. Because it does it almost every month. Every month. I yeah. It I have been calling almost, I think, every month. At least once a month since I moved here. What what Yeah. router do you have? What sort of router is it? Was it already inside the establishment when you moved in, or did we send No. one out to you? Yeah. You guys sent one out for me. Okay. Alright. The the box on the wall, it's a black one, isn't it? Yeah. Okay. So if you have a look at the box on the wall, you got a power supply that goes to it. Pull that one out from the big black box on the wall and pull that one out from the router, both of them, and just leave it off for twenty minutes and then put it back in. You gotta it's gotta be twenty minutes. Because these routers, after six months, four to six months, they build up a memory in the processor and then needs to be reset. So what to reset the memory, not to reset the router. To reset the memory, we pull the two plugs out from the back of the boxes and just leave it off for twenty to thirty minutes, and that'll fix that up. Hello? Hello?","start_word":269,"end_word":563,"sentiment":"neutral","sentiment_score":-0.05140278925329952}],"average":{"sentiment":"neutral","sentiment_score":-0.0643145923042546}}}}