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day.","start":56.968937,"end":58.028934,"sentiment":"positive","sentiment_score":0.6390831470489502},{"text":"Bye.","start":58.168938,"end":58.668938,"sentiment":"neutral","sentiment_score":0.3003484606742859}],"sentiment":"positive","sentiment_score":0.5561096370220184,"channel":0,"num_words":8,"start":55.848938,"end":58.668938},{"sentences":[{"text":"Thank you.","start":58.228935,"end":58.708935,"sentiment":"positive","sentiment_score":0.4536062479019165},{"text":"You too.","start":58.708935,"end":59.268936,"sentiment":"neutral","sentiment_score":0.2390531450510025},{"text":"Bye.","start":59.268936,"end":59.768936,"sentiment":"neutral","sentiment_score":0.10810749232769012}],"sentiment":"neutral","sentiment_score":0.2986852556467056,"channel":1,"num_words":5,"start":58.228935,"end":59.768936}]},"summary":{"result":"success","short":"A representative from Airtel Australia called to confirm the cancellation of the service and asked when the customer's preferred time was. The customer confirmed it was today and the representative assured them that the account department will send an email confirmation. The call ended with the representative thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"We received your ticket regarding the cancellation of the service and just wanted to ask when do you when is your preferred time for it to take effect?","start_word":14,"end_word":41,"intents":[{"intent":"Confirm cancellation time","confidence_score":0.108368516}]}]},"sentiments":{"segments":[{"text":"Hello? Christie speaking. Yes. Hello. Good morning. This is Maureen from Airtel tech support. We received your ticket regarding the cancellation of the service and just wanted to ask when do you when is your preferred time for it to take effect? Is it today or Is this it sorry. For Airtel? yeah. This is Airtel Australia. Yes. Sorry. I I missed what you said at the start. Yeah. It is it can I expect it from today? Mhmm. Okay. So do you want us to terminate the service today Yes. within Yes, this please. day? Yes, please. Okay. Okay. Well, we'll then proceed within this day with the cancellation. So our accounts department will just send you a email confirmation regarding this when Yep. it's successfully done.","start_word":0,"end_word":127,"sentiment":"neutral","sentiment_score":0.037939924746751785},{"text":"Awesome. Thank you so much. Okay. I really appreciate it. Okay. Thank you. Have a great day.","start_word":128,"end_word":144,"sentiment":"positive","sentiment_score":0.6272293329238892},{"text":"Bye.","start_word":145,"end_word":145,"sentiment":"neutral","sentiment_score":0.3003484606742859},{"text":"Thank you.","start_word":146,"end_word":147,"sentiment":"positive","sentiment_score":0.45020338892936707},{"text":"You too. Bye.","start_word":148,"end_word":150,"sentiment":"neutral","sentiment_score":0.18867024779319763}],"average":{"sentiment":"neutral","sentiment_score":0.12203817821684336}}}}